from:"richard . scorer"

CustomerSyncSelector by user?

2019-07-08 Thread Richard Scorer

Hi, 

Using the CustomerSyncSelector (or equivalent in new API) I wondered if 
there was a way to find the user which applied the changes, either in the 
new or current API?

Many thanks
Richard

On Wednesday, 20 December 2017 03:34:09 UTC, Peter Oliquino (AdWords API 
Team) wrote:
>
> Hi,
>
> Filtering the results based on the user which applied those changes is 
> currently not supported via the AdWords API. You may keep an eye on our 
> blog  for 
> any updates if and when this can be made available to future versions.
>
> Thanks and regards,
> Peter
> AdWords API Team
>

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Re: Adwords Batch Jobs CANCELED or INTERNAL_ERROR

2019-07-04 Thread Richard Scorer

Hi Josh,

Thanks for getting back to us, we will modify our batch writer so that it
collates the batch operations by type.

Cheers,
Richard

On Wed, 3 Jul 2019 at 16:28, Google Ads API Forum Advisor Prod <
adsapiforumadvi...@gmail.com> wrote:

> Hi Richard,
>
> I looked into our logs and spoke with the batch jobs team, and the jobs in
> question timed out because they were taking too long to complete. We took a
> look at your operations and noticed that you have many instances of the
> following pattern of operations:
>
>1. Create ad group 1
>2. Create an ad in ad group 1
>3. Create ad group criteria in ad group 1
>4. Create ad group 2
>5. Create an ad in ad group 2
>6. Create ad group criteria in ad group 2
>7. and so on...
>
> Instead of this approach, please group your operations according to
> operation type as recommended in the best practices section of our guide
> 
>  .
> For example, the following would be a much more efficient approach for the
> sequence above:
>
>1. Create ad group 1
>2. Create ad group 2
>3. ...
>4. Create ad in ad group 1
>5. Create ad in ad group 2
>6. ...
>7. Create ad group criteria in ad group 1
>8. Create ad group criteria in ad group 2
>9. ...
>
> Thanks,
> Josh, Google Ads API Team
>
> ref:_00D1U1174p._5001UCYZ9v:ref
>
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> --
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Re: Adwords Batch Jobs CANCELED or INTERNAL_ERROR

2019-07-02 Thread Richard Scorer

Hi Ben,

Thanks for your response, is there any update? 

Thanks!

On Thursday, 20 June 2019 22:36:48 UTC+1, adsapiforumadvisor wrote:
>
> Hi Richard,
>
> Thanks for the question. I'm looking into this for you and will get back 
> to you with more information as soon as I can.
>
> Thanks,
> Ben Karl, Google Ads API Team
>
> ref:_00D1U1174p._5001UCYZ9v:ref

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Adwords Batch Jobs CANCELED or INTERNAL_ERROR

2019-06-20 Thread Richard Scorer

Yesterday we pushed a number of batch jobs, 10% of which failed for no 
provided reason. Could someone please take a look and hopefully explain 
what happened to our batch jobs so we can perhaps prevent these issues in 
the future?

They are across a number of different accounts. We had 91 batch jobs 
CANCELED with no error - examples are 

Account: 1095363880, Batch: 1555479026
Account: 3732192484, Batch: 1555405878
Account: 6011282466, Batch: 1555832781

These accounts all seemed to be processing, and suddenly were CANCELED. 
Definitely not by us. 

Then we had 117 batch jobs failed due to "INTERNAL_ERROR".

Examples:
Account: 1289959727, Batch: 1555616228 - 77% complete, 32325 operations 
executed, 32325 succeeded, 32325 written.
Account: 1167746827, Batch: 137352 - 16% complete, 56691 operations 
executed, 549 succeeded, 56691 written.
Account: 4724505641, Batch: 1555633246 - 71% complete, 47421 operations 
executed, 47421 succeeded, 47426 written. <-- this one wrote more than 
operations provided.
Account: 5936322484, Batch: 1556502467 - 0% complete, 20 operations 
executed, 20 succeeded, 20 written.
Account: 8635488849, Batch: 1556365425 - 99% complete, 99075 operations 
executed, 94935 succeeded, 99075 written.


Thanks,
Richard

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RE: Error when batch creating adgroup with 17,200+ product groups

2019-03-07 Thread richard . scorer

Hi Josh,

Thanks very much for your response, much appreciated...

I will apply your suggested fix first thing in the morning!

Cheers,
Richard

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Re: Error when batch creating adgroup with 17,200+ product groups

2019-03-06 Thread richard . scorer

Hello Sai,

I believe this to be the OTHER case:

 AdGroupCriterionOperation{operand=NegativeAdGroupCriterion{adGroupId=-2, 
criterion=ProductPartition{caseValue=ProductOfferId{}, id=-17253, 
parentCriterionId=-1, partitionType=UNIT}}, operator=ADD},

We don't want to bid on the other items in this group, so we are adding it 
as an excluded unit. 

This same code has worked when the number of product groups is less than 
17,000. I have not worked out the point at which it starts failing. Perhaps 
I'm missing something. I've read that page numerous times, and still don't 
see where the problem lies...

I use the ProductPartitionTree code as found in googleads-java-lib - i also 
tried adding the excluded unit as a sub division, and ended up with the 
same error.


val rootNode = 
productPartitionTree.root.removeAllChildren().asSubdivision()
for (product in products) {

rootNode.addChild(createProductItemAttribute(product)).asBiddableUnit().bid 
= bidAmount
}

rootNode.addChild(createProductItemAttribute(null)).asExcludedUnit()
...

private fun createProductItemAttribute(offer: String?): 
ProductDimension {
return ProductDimensions.createOfferId(offer)
}


Thanks,
Richard



On Tuesday, 5 March 2019 23:08:11 UTC, googleadsapi-forumadvisor wrote:
>
> Hello Richard,
>
> While creating the product partitions, remember that each subdivision must 
> contain an "empty" case value of the correct type, representing "all other 
> values". Basically, you have to create another empty subdivision that 
> represents all other categories to complete the product partition table, 
> the partition table should be always completed. When you miss the others 
> subdivision then it is likely to see the PRODUCT_PARTITION_SUBDIVISION_ 
> 
> REQUIRES_OTHERS_CASE 
> 
>  error. 
> You could refer this guide 
>  
> for 
> more information. Please let me know if you have any further questions.
>
> Regards,
> Sai teja, AdWords API Team
>
>
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Error when batch creating adgroup with 17,200+ product groups

2019-03-05 Thread richard . scorer

Hi, running into a strange problem with a batch processing job I ran today. 
It's telling me that

errString=AdGroupCriterionError.PRODUCT_PARTITION_SUBDIVISION_REQUIRES_OTHERS_CASE

However, this same code path has worked on (many) previous batch jobs. The 
possible difference is that this one is trying to create an ad group with 
17,000+ product groups. I wonder if I am hitting a limit somewhere? We're 
supposed to be able to have 20,000 product groups, so I'm a bit baffled :)

The ads account ID in this instance is 773-204-9788 and the batch job ID is 
1137879402. I have a list of the operations if that would help (the text 
file is 10Mb long though :) )

Here's a small sample:

 AdGroupCriterionOperation{operand=BiddableAdGroupCriterion{adGroupId=-2, 
criterion=ProductPartition{id=-1, partitionType=SUBDIVISION}}, 
operator=ADD},
 AdGroupCriterionOperation{operand=BiddableAdGroupCriterion{adGroupId=-2, 
biddingStrategyConfiguration=BiddingStrategyConfiguration{bids=[CpcBid{bid=Money{microAmount=1},
 
cpcBidSource=CRITERION}]}, 
criterion=ProductPartition{caseValue=ProductOfferId{value=2c8b-1b65-49d2-9536-e8899d313190},
 
id=-2, parentCriterionId=-1, partitionType=UNIT}, 
urlCustomParameters=CustomParameters{doReplace=true, parameters=[]}}, 
operator=ADD},
...
 AdGroupCriterionOperation{operand=NegativeAdGroupCriterion{adGroupId=-2, 
criterion=ProductPartition{caseValue=ProductOfferId{}, id=-17253, 
parentCriterionId=-1, partitionType=UNIT}}, operator=ADD},



Any ideas why this is failing? 

Thanks :)

Richard

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Batch job canceled - why?

2019-02-19 Thread richard . scorer

Hi reaching out for some help please. Batch creating a few campaigns in one 
of our accounts. 102 campaigns to be precise :)

Account 3318670774 has 110796 ops

1088308022 Sleeping 30 seconds
3318670774:: No download URL (yet):: BatchJob{id=1088308022, 
progressStats=ProgressStats{estimatedPercentExecuted=0, 
numOperationsExecuted=0, numOperationsSucceeded=0, numResultsWritten=0}, 
status=ACTIVE}
3318670774:: Batch job 1088308022 has status ACTIVE
1088308022 Sleeping 60 seconds
3318670774:: No download URL (yet):: BatchJob{id=1088308022, 
progressStats=ProgressStats{estimatedPercentExecuted=0, 
numOperationsExecuted=0, numOperationsSucceeded=0, numResultsWritten=0}, 
status=ACTIVE}
3318670774:: Batch job 1088308022 has status ACTIVE
1088308022 Sleeping 120 seconds
3318670774:: No download URL (yet):: BatchJob{id=1088308022, 
progressStats=ProgressStats{estimatedPercentExecuted=13, 
numOperationsExecuted=18177, numOperationsSucceeded=18177, 
numResultsWritten=0}, status=ACTIVE}
3318670774:: Batch job 1088308022 has status ACTIVE
1088308022 Sleeping 240 seconds
3318670774:: No download URL (yet):: BatchJob{id=1088308022, 
progressStats=ProgressStats{estimatedPercentExecuted=16, 
numOperationsExecuted=22209, numOperationsSucceeded=22209, 
numResultsWritten=0}, status=ACTIVE}
3318670774:: Batch job 1088308022 has status ACTIVE
1088308022 Sleeping 480 seconds
3318670774:: No download URL (yet):: BatchJob{id=1088308022, 
progressStats=ProgressStats{estimatedPercentExecuted=24, 
numOperationsExecuted=31204, numOperationsSucceeded=31204, 
numResultsWritten=0}, status=ACTIVE}
3318670774:: Batch job 1088308022 has status ACTIVE
1088308022 Sleeping 960 seconds
3318670774:: No download URL (yet):: BatchJob{id=1088308022, 
progressStats=ProgressStats{estimatedPercentExecuted=42, 
numOperationsExecuted=52017, numOperationsSucceeded=52017, 
numResultsWritten=0}, status=ACTIVE}
3318670774:: Batch job 1088308022 has status ACTIVE
1088308022 Sleeping 1920 seconds
3318670774:: No download URL (yet):: BatchJob{id=1088308022, 
progressStats=ProgressStats{estimatedPercentExecuted=78, 
numOperationsExecuted=90676, numOperationsSucceeded=90676, 
numResultsWritten=0}, status=CANCELED}
3318670774:: Batch job 1088308022 has status CANCELED


Any idea why this job was canceled? I've managed to have some jobs run to 
completion, but this one just failed. We normally get a download URL with a 
list of errors - but this was not provided this time.

Thanks,
Richard

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Re: Setting Billing fails with an unexpected internal API error

2019-01-08 Thread richard . scorer

Fixed it - my prep wasn't working properly and I was not setting the 
billing ID. Kind of important.

On Tuesday, January 8, 2019 at 8:22:45 PM UTC, richard...@redbrain.com 
wrote:
>
> Hi,
>
> We have some code which attempts to add billing information to one of our 
> accounts, and it is failing with the unexpected internal API error :(
>
> While the code is fairly simple my test uses some hard coded values which 
> do not belong in the groups :)
>
> The Request ID: 00057ef800a73e980ac15fccd60e8c7f
>
> I am creating a BudgetOrder, then a BudgetOrderOperation to contain the 
> BudgetOrder, with it being set to an ADD Operation.
>
> Then I mutate using the BudgetOrderService from my MCC, with an Adwords 
> Session created for the target account.
>
> Help please? :)
>
> Thanks,
> Richard
>
>

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Setting Billing fails with an unexpected internal API error

2019-01-08 Thread richard . scorer

Hi,

We have some code which attempts to add billing information to one of our 
accounts, and it is failing with the unexpected internal API error :(

While the code is fairly simple my test uses some hard coded values which 
do not belong in the groups :)

The Request ID: 00057ef800a73e980ac15fccd60e8c7f

I am creating a BudgetOrder, then a BudgetOrderOperation to contain the 
BudgetOrder, with it being set to an ADD Operation.

Then I mutate using the BudgetOrderService from my MCC, with an Adwords 
Session created for the target account.

Help please? :)

Thanks,
Richard

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Re: Can't enable autotagging

2018-11-20 Thread richard . scorer

Hi Bharani,

Setting it to null solved the problem. I had tried not setting it at all, 
setting it to true or false, but not null. 

Thanks

On Monday, 19 November 2018 21:11:59 UTC, Bharani Cherukuri (AdWords API 
Team) wrote:
>
> Hello, 
>
> The ACTION_NOT_PERMITTED 
> 
>  error 
> is caused by unauthorized invocation of a service's method (get, mutate, 
> etc.). Since Parallel Tracking is required for all the accounts from Oct 
> 30, 2018 you will not be able to make any changes to this field. Can you 
> try the API call again by removing the customer.
> setParallelTrackingEnabled(false); or you can set the customer.
> setParallelTrackingEnabled(null); and retry the request?
>
> Thanks,
> Bharani, AdWords API Team
>

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Can't enable autotagging

2018-11-19 Thread richard . scorer

Using the API to enable auto tagging, I am informed that I cannot set 
Parallel Tracking.

final CustomerServiceInterface accountCustomerService = 
adWordsServices.get(adWordsSession, CustomerServiceInterface.class);
final Customer[] customers = accountCustomerService.getCustomers();
final Customer customer = customers[0];
if (!customer.getAutoTaggingEnabled()) {
customer.setAutoTaggingEnabled(true);
customer.setParallelTrackingEnabled(false); // or true, or don't set it. 
same error all 3 variations...
try {
final Customer updated = accountCustomerService.mutate(customer);
} catch (RemoteException e) {
log.error("Error changing account " + account.getName());
failed.incrementAndGet();
System.exit(0);
}
}




Request ID: 00057b05e614d8610a1b0a066107798b ResponseTime(ms): 130 
OperationsCount: 1 IsFault: true FaultMessage: 
ApiException{applicationExceptionType=ApiException, 
errors=[OperationAccessDenied{apiErrorType=OperationAccessDenied, 
errorString=OperationAccessDenied.ACTION_NOT_PERMITTED, 
fieldPath=customer.parallelTrackingEnabled, 
fieldPathElements=[FieldPathElement{field=customer}, 
FieldPathElement{field=parallelTrackingEnabled}], 
reason=ACTION_NOT_PERMITTED, trigger=}]}

So to try and work around this error, I tried setting parallelTracking to 
false in one run, and true in another and got the same error.

Any suggestions?


Thanks!

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Re: Create Awords Account

2018-11-15 Thread richard . scorer

Any update? 

Accounts appear to be creating again, but not hearing from you makes me 
wonder if they're functioning correctly now?

Thanks

On Monday, 12 November 2018 10:15:30 UTC, Peter Oliquino (AdWords API Team) 
wrote:
>
> Hi All,
>
> With regards to ManagedCustomerServiceError.SAVE_CUSTOMERS_FAILURE error 
> you are encountering, we are currently investigating this with the team and 
> I'll let you know once there are updates. 
>
> @Richard, with regards to the encountered error in UI when trying to 
> cancel or delete the account/s, I would recommend that you post this issue 
> in the Google Ads Community Forum 
>  as they are more equipped in 
> assisting you on this. 
>
> Best regards,
> Peter
> AdWords API Team
>
> On Monday, November 12, 2018 at 5:02:02 PM UTC+8, richard...@redbrain.com 
>  wrote:
>>
>> Hi Luis,
>>
>> I am receiving the same error when trying to create 3 different 
>> sub-accounts, and they have each apparently been created successfully, yet 
>> I get this error. I currently have 3 copies of each sub-account, each with 
>> no campaigns. 
>>
>> I then manually attempted to cancel some of the accounts and was informed 
>> there was an error and I should try later. 
>>
>> [image: Screenshot 2018-11-12 at 08.56.58.png]
>>
>>
>> Cheers,
>> Richard
>>
>>
>> On Friday, 9 November 2018 08:45:01 UTC, Luis Xander Talag (AdWords API 
>> Team) wrote:
>>>
>>> Hi,
>>>
>>> Could you clarify if the API request generated the 
>>> ManagedCustomerServiceError.SAVE_CUSTOMERS_FAILURE error, but then, 
>>> when you checked it via the UI, the creation was successful? If so, then 
>>> this seems odd since if the API request failed, then, there should be no 
>>> data being reflected in the UI for this request. With this, then kindly 
>>> provide your clientCustomerId and the complete SOAP request and response 
>>> logs so that I can further check on it. Kindly reply via the *Reply 
>>> privately to author*.
>>>
>>> Best regards,
>>> Luis
>>> AdWords API Team
>>>
>>> On Friday, November 9, 2018 at 12:59:31 PM UTC+8, Trường Nguyễn Xuân 
>>> wrote:

 Hi Google Team,

 I have problem, I create adwords account is sub account MCC, I receive 
 error ManagedCustomerServiceError.SAVE_CUSTOMERS_FAILURE, FieldPath: 
 operations, Trigger: SAVE_CUSTOMERS_FAILURE), but in interface Google 
 Adwords I seen adwords account has create success.
 How to fix this problem?

 [image: 2018-11-09_115114.png]


 Thanks and regards,

>>>

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Re: Create Awords Account

2018-11-12 Thread richard . scorer

Hi Luis,

I am receiving the same error when trying to create 3 different 
sub-accounts, and they have each apparently been created successfully, yet 
I get this error. I currently have 3 copies of each sub-account, each with 
no campaigns. 

I then manually attempted to cancel some of the accounts and was informed 
there was an error and I should try later. 

[image: Screenshot 2018-11-12 at 08.56.58.png]


Cheers,
Richard


On Friday, 9 November 2018 08:45:01 UTC, Luis Xander Talag (AdWords API 
Team) wrote:
>
> Hi,
>
> Could you clarify if the API request generated the 
> ManagedCustomerServiceError.SAVE_CUSTOMERS_FAILURE error, but then, when 
> you checked it via the UI, the creation was successful? If so, then this 
> seems odd since if the API request failed, then, there should be no data 
> being reflected in the UI for this request. With this, then kindly provide 
> your clientCustomerId and the complete SOAP request and response logs so 
> that I can further check on it. Kindly reply via the *Reply privately to 
> author*.
>
> Best regards,
> Luis
> AdWords API Team
>
> On Friday, November 9, 2018 at 12:59:31 PM UTC+8, Trường Nguyễn Xuân wrote:
>>
>> Hi Google Team,
>>
>> I have problem, I create adwords account is sub account MCC, I receive 
>> error ManagedCustomerServiceError.SAVE_CUSTOMERS_FAILURE, FieldPath: 
>> operations, Trigger: SAVE_CUSTOMERS_FAILURE), but in interface Google 
>> Adwords I seen adwords account has create success.
>> How to fix this problem?
>>
>> [image: 2018-11-09_115114.png]
>>
>>
>> Thanks and regards,
>>
>

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Can't set EffectiveConversionTrackingId

2018-07-03 Thread richard . scorer

Hi

I'm trying to set one of my accounts' effective conversion tracking id, and 
i am not able to do so.

I can set the auto-tagging flag, but changing the conversion id makes no 
difference.

void setConversionTrackingInfo(final Customer customer) {
showConversionTrackingInfo(customer, "before");
customer.setAutoTaggingEnabled(true);
final ConversionTrackingSettings settings = new 
ConversionTrackingSettings();
settings.setEffectiveConversionTrackingId(globalTrackingId);
settings.setUsesCrossAccountConversionTracking(true);
customer.setConversionTrackingSettings(settings);
try {
final Customer updated = accountCustomerService.mutate(customer);
showConversionTrackingInfo(updated, "updated");
} catch (RemoteException e) {
e.printStackTrace();
}
}


The show conversion tracker, and the UI show that only the auto tagging 
changed.

How do I modify the effective conversion tracking id? I tried using the 
account customer service for this account, and also for the MCC which owns 
this account. I got USER_PERMISSION_DENIED when I made the call from the 
MCC account.

Thanks,
Richard

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CustomerSyncSelector by user?

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Re: Setting Billing fails with an unexpected internal API error

Setting Billing fails with an unexpected internal API error

Re: Can't enable autotagging

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Re: Create Awords Account

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Can't set EffectiveConversionTrackingId

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