Re: CLICK_MISSING_CONVERSION_LABEL intermittent error

[Google Ads API Forum Advisor Prod]

Hi Laura,

I am following up on your issue. Thank you very much for your patience and will 
get back to you with an update.


Thanks,
Poki, AdWords API Team
ref:_00D1U1174p._5001UEIzux:ref

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Re: CLICK_MISSING_CONVERSION_LABEL intermittent error

[laura lawrie]

Hi support team, 

I previously posted the issue and provided more details in a private 
response, but after back & forth, no root cause or resolution was found. We 
have more customers that we see experience this issue intermittently. In 
all cases, the offline conversion we are trying to post to does exist and 
was created well before the date of the conversion we are trying to post. 

On Wednesday, August 14, 2019 at 3:15:23 AM UTC-4, adsapiforumadvisor wrote:
>
> Hi Laura,
>
> Thank you for getting in touch with support.
>
> Regarding the CLICK_MISSING_CONVERSION_LABEL error you are encountering, 
> this indicates that the conversion type was not enabled at the time of the 
> click. To elaborate, it occurs if the *click date* of the offline 
> conversion's GCLID is before any conversions were enabled in your Google 
> Ads account. For the validations and tips to ensure successful conversion 
> uploads, you may refer to this guide 
> 
> .
>
> However, if you can confirm that the conversion type was already enabled 
> when the click occurred, could you share the detailed SOAP request and 
> response logs so I can investigate further? You may reply using the *Reply 
> privately to author* option.
>
> Best regards,
> Peter
> Google Ads API Team
>
> ref:_00D1U1174p._5001UEIzux:ref

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RE: CLICK_MISSING_CONVERSION_LABEL intermittent error

[Google Ads API Forum Advisor Prod]

Hi Laura,

Thank you for getting in touch with support.

Regarding the CLICK_MISSING_CONVERSION_LABEL error you are encountering, this 
indicates that the conversion type was not enabled at the time of the click. To 
elaborate, it occurs if the click date of the offline conversion's GCLID is 
before any conversions were enabled in your Google Ads account. For the 
validations and tips to ensure successful conversion uploads, you may refer to 
this guide.

However, if you can confirm that the conversion type was already enabled when 
the click occurred, could you share the detailed SOAP request and response logs 
so I can investigate further? You may reply using the Reply privately to author 
option.

Best regards,
Peter
Google Ads API Team
ref:_00D1U1174p._5001UEIzux:ref

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CLICK_MISSING_CONVERSION_LABEL intermittent error

[laura lawrie]

Hi - 

We have an integration using AdWords API that we use to upload offline 
conversions using the OfflineConversionFeedService (
https://developers.google.com/adwords/api/docs/reference/v201809/OfflineConversionFeedService).
 
We have recently seen a scenario with a customer where we are receiving 
CLICK_MISSING_CONVERSION_LABEL errors intermittently. For other offline 
conversion uploads for the same customer, we are successful. We have 
verified with the customer that they are not disabling & re-enabling, or 
deleting & re-adding the conversion, or editing its name. The conversion we 
are attempting to upload to was created several months ago (Sept 2018 I 
believe) and has not been edited since. 

Here are some example GCLIDs we are trying to upload that get the error:
gclid: EAIaIQobChMI3ojzprDa4wIVDJ-fCh3n-wPuEAAYAiABEgJ74PD_BwE
(on 7/30)

gclid: 
CjwKCAjw1f_pBRAEEiwApp0JKGnN_hrMyswcRTsxf7F3JXr9zG1GzS8Jvw7lQQsx2V3b8eDP-zfeWRoCbvUQAvD_BwE
(on 8/05)

gclid: EAIaIQobChMIlo_jtsP94wIVg4bACh2btAexEAAYASABEgLM1PD_Bw
(on 8/12)

Here are some example GCLIDs where we are successfully able to upload (in 
some cases we get TOO_RECENT_CLICK but we have a retry method to handle 
those)
gclid: EAIaIQobChMIgIi7v5Xs4wIVTZyzCh31cAh2EAAYAiAAEgILdPD_BwE
(on 8/05 - the same day as one of our unsuccesfsul attempts)

gclid: EAIaIQobChMI-Z_StL_44wIVRdbACh1f1AawEBAYASABEgKDv_D_BwE
(on 8/10)

Would appreciate any insight you have into this issue - thank you!



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