subject:"Cannot upload click conversion"

Re: Cannot upload click conversion

2020-12-14 Thread Google Ads API Forum Advisor Prod

Hi Pascal,

Thank you for the additional context. We do understand that the issue has been 
resolved, however, so that our team can investigate your observation that it 
should not have returned the error, I would need the requested details so that 
I can discuss it with the team.


You may provide those via the Reply privately to author option.

Regards,

Ernie John Blanca Tacata
Google Ads API Team
ref:_00D1U1174p._5004Q27wUda:ref

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Re: Cannot upload click conversion

2020-12-13 Thread Pascal Landau

Hey Ernie,

thx for getting back to me.

As I've stated in the previous message the issue is "resolved" for us and
was due to using a GCLID that did belong to a MCC where the conversion
action wasn't set up.

I still think that the error message is misleading here as the the MCC was
"changed" intransparently and the validation error refers to a different
MCC then the one used in the request.
I feel that this should be documented more clearly or preferably stated
clearly in the error message.

Cheers
Pascal

Am Mo., 14. Dez. 2020 um 03:12 Uhr schrieb Google Ads API Forum Advisor
Prod :

> Hi Pascal,
>
> I am a colleague of Peter and Xiaoming and let me provide support to your
> concern.
>
> So that I can discuss your last reply to my team, please provide the
> following details for this scenario via *Reply privately to author*
> option:
>
>- customer ID
>- complete request and response logs in JSON format where we can see
>the GCLID (present in MCC but not in the client account used in API
>transaction) and the conversion action
>
>
> Also, I would suggest using the GCLID present in your account to avoid
> this error. You can use the click_view
> 
> to validate first whether the GCLIDs are present in your account before
> using it to API request.
>
> Regards,
> [image: Google Logo]
> Ernie John Blanca Tacata
> Google Ads API Team
>
>
> ref:_00D1U1174p._5004Q27wUda:ref
>


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Re: Cannot upload click conversion

2020-12-13 Thread Google Ads API Forum Advisor Prod

Hi Pascal,

I am a colleague of Peter and Xiaoming and let me provide support to your 
concern.

So that I can discuss your last reply to my team, please provide the following 
details for this scenario via Reply privately to author option:

customer ID
complete request and response logs in JSON format where we can see the GCLID 
(present in MCC but not in the client account used in API transaction) and the 
conversion action


Also, I would suggest using the GCLID present in your account to avoid this 
error. You can use the click_view to validate first whether the GCLIDs are 
present in your account before using it to API request.

Regards,

Ernie John Blanca Tacata
Google Ads API Team
ref:_00D1U1174p._5004Q27wUda:ref

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Re: Cannot upload click conversion

2020-12-11 Thread Pascal Landau


I believe the issue arises from using a GCLID that does not belong to the 
customer id provided.

The API seems to resolve internally TO WHICH MCC that glcid belongs to and 
then matches the conversionActionId against that customer id.

That conversionAction we use is actually NOT DEFINED in the MCC that the 
glcid belongs to - hence the error is "correct" yet entirely misleading.

Adding the conversionAction to the MCC that the glcid and taking THAT 
conversionActionId will actually work.

I've described the whole problem + solution in more detail 
at https://github.com/googleads/google-ads-php/issues/496#issuecomment-743047543

---

It would be highly appreciated if this behavior would be document somewhere.

Cheers
Pascal

Pascal Landau schrieb am Freitag, 11. Dezember 2020 um 07:12:08 UTC+1:

> Hey  Xiaoming ,
>
> I'm encountering the exact same problem as Christiano.
>
> You can find a more extensive explanation in this Github issue 
>  (including code 
> samples and details regarding our account setup).
>
> Summary:
> - conversion action was created through the UI
> - I can retrieve the action via API and get it's exact ID, the owners ID 
> (the MCC account) and the exact resource name in the format  "customers/MY 
> CUSTOMER ID/conversionActions/458214867" 
> - using this exact id yields the error "This customer does not have an 
> import conversion action that matches the conversion action provided"
>
> What's more: Using the another library that does not require the action id 
> but uses the action name instead works as expected (bases on this example 
> 
> ).
>
> PS: I'm happy to send detailed request logs, but the email adress you 
> posted appears shortened as " googleadsa...@google.com 
>  " and the underlying link points to 
> https://groups.google.com/
>
> Cheers
> Pascal
>
>
> adsapiforumadvisor schrieb am Dienstag, 1. Dezember 2020 um 20:15:31 UTC+1:
>
>> Hi Cristiano,
>>
>> Thank you for reaching out. Could you please send the requested 
>> information to our email alias googleadsa...@google.com directly for us 
>> to further investigate?
>>
>> Thanks and regards,
>> Xiaoming, Google Ads API Team
>>
>>  
>> [image: Google Logo] 
>> Xiaoming 
>> Google Ads API Team 
>>   
>>
>> ref:_00D1U1174p._5004Q27wUda:ref
>>
>

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Re: Cannot upload click conversion

2020-12-10 Thread Pascal Landau

Hey  Xiaoming ,

I'm encountering the exact same problem as Christiano.

You can find a more extensive explanation in this Github issue 
 (including code 
samples and details regarding our account setup).

Summary:
- conversion action was created through the UI
- I can retrieve the action via API and get it's exact ID, the owners ID 
(the MCC account) and the exact resource name in the format  "customers/MY 
CUSTOMER ID/conversionActions/458214867" 
- using this exact id yields the error "This customer does not have an 
import conversion action that matches the conversion action provided"

What's more: Using the another library that does not require the action id 
but uses the action name instead works as expected (bases on this example 

).

PS: I'm happy to send detailed request logs, but the email adress you 
posted appears shortened as " googleadsa...@google.com 
 " and the underlying link points 
to https://groups.google.com/

Cheers
Pascal


adsapiforumadvisor schrieb am Dienstag, 1. Dezember 2020 um 20:15:31 UTC+1:

> Hi Cristiano,
>
> Thank you for reaching out. Could you please send the requested 
> information to our email alias googleadsa...@google.com directly for us 
> to further investigate?
>
> Thanks and regards,
> Xiaoming, Google Ads API Team
>
>  
> [image: Google Logo] 
> Xiaoming 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q27wUda:ref
>

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Re: Cannot upload click conversion

2020-12-01 Thread Google Ads API Forum Advisor Prod

Hi Cristiano,

Thank you for reaching out. Could you please send the requested information to 
our email alias googleadsapi-supp...@google.com directly for us to further 
investigate?

Thanks and regards,
Xiaoming, Google Ads API Team


Xiaoming
Google Ads API Team
ref:_00D1U1174p._5004Q27wUda:ref

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Re: Cannot upload click conversion

2020-11-30 Thread Cristiano Ghersi

Hi Peter, thanks for the reply and sorry for the latency.
I will be happy to provide such info, but I cannot reply privately because 
it says I don't have the permission to do so.
What should I do to gain such permission?
Thanks!
Cristiano

On Thursday, November 26, 2020 at 10:16:50 PM UTC-8 adsapiforumadvisor 
wrote:

> Hi Cristiano,
>
> I work with Xiaoming and allow me to assist you for now. Thank you as well 
> for the information you have provided.
>
> However, so our team can better investigate, could you also provide the 
> following :
>
> 1. Complete request and response logs of your conversion upload request 
> that resulted in the error.
> 2. Complete request and response logs of your conversion action query
> 3. Customer ID used in both requests
>
> Also, as for your question regarding retrieving the conversion action ID, 
> our recommendation would be to use the ConversionActionService 
> 
>  
> instead, or the conversion_action 
>  
> resource that you are already using, as these should return all relevant 
> information regarding conversion actions that belong to the account 
> specified in your request header.
>
> If you wish to learn how to retrieve such information in the Google Ads 
> Dashboard, please let me know so I can include the Product team in our 
> thread as they should be the more appropriate team to provide guidance on 
> how to retrieve information via the Google Ads UI.
>
> You may send the requested details using the *Reply privately to author* 
> option.
>
> Best regards,
>
> [image: Google Logo] 
> Peter Laurence Napa Oliquino 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q27wUda:ref
>

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Re: Cannot upload click conversion

2020-11-26 Thread Google Ads API Forum Advisor Prod

Hi Cristiano,

I work with Xiaoming and allow me to assist you for now. Thank you as well for 
the information you have provided.

However, so our team can better investigate, could you also provide the 
following :

1. Complete request and response logs of your conversion upload request that 
resulted in the error.
2. Complete request and response logs of your conversion action query
3. Customer ID used in both requests

Also, as for your question regarding retrieving the conversion action ID, our 
recommendation would be to use the ConversionActionService instead, or the 
conversion_action resource that you are already using, as these should return 
all relevant information regarding conversion actions that belong to the 
account specified in your request header.

If you wish to learn how to retrieve such information in the Google Ads 
Dashboard, please let me know so I can include the Product team in our thread 
as they should be the more appropriate team to provide guidance on how to 
retrieve information via the Google Ads UI.

You may send the requested details using the Reply privately to author option.

Best regards,

Peter Laurence Napa Oliquino
Google Ads API Team
ref:_00D1U1174p._5004Q27wUda:ref

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Re: Cannot upload click conversion

2020-11-25 Thread Cristiano Ghersi

Hi Xiaoming.
The actual  conversionActionResourceName  comes from a previous call to the 
Conversion API where I queried my available conversion actions:

try (GoogleAdsServiceClient googleAdsServiceClient = 
gClient.getLatestVersion().createGoogleAdsServiceClient()) {
  String query = "SELECT conversion_action.id, 
conversion_action.category, conversion_action.name FROM conversion_action";
  // Constructs the SearchGoogleAdsStreamRequest.
  SearchGoogleAdsStreamRequest req = 
SearchGoogleAdsStreamRequest.newBuilder()
  .setCustomerId("MY CUST ID") // NOTE: here I place my 
10 digits customer ID
  .setQuery(query)
  .build();

  // Creates and issues a search Google Ads stream request that 
will retrieve all campaigns.
  ServerStream stream =
  googleAdsServiceClient.searchStreamCallable().call(req);

  // Iterates through and prints all of the results in the 
stream response.
  for (SearchGoogleAdsStreamResponse response : stream) {
for (GoogleAdsRow googleAdsRow : response.getResultsList()) 
{
  System.out.printf(
  "Campaign with ID %d and name '%s' was found.%n",
  googleAdsRow.getCampaign().getId(), 
googleAdsRow.getCampaign().getName());
  System.out.printf(
  "Conversion action with ID %d and name '%s' was 
found.%n",
  googleAdsRow.getConversionAction().getId(), 
googleAdsRow.getConversionAction().getName());
}
  }
}

That was, just to make sure that I actually am entitled to upload 
conversions for that specific action!
Is this the right approach?
Is there any other way to find the conversion action ID, maybe from the 
actual Google Ads dashboard?
Please let me know your thoughts
Thank you!
Cristiano
On Wednesday, November 25, 2020 at 12:04:18 PM UTC-8 adsapiforumadvisor 
wrote:

> Hi Cristiano,
>
> Thank you for reaching out. You encountered this error as the 
> conversionActionId you passed into the code could not match with any 
> conversion action residing in your account. Please make sure you upload the 
> conversion into the proper conversion action that exists in your account.
>
> Thanks and regards,
> Xiaoming, Google Ads API Team
>
>  
> [image: Google Logo] 
> Xiaoming 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q27wUda:ref
>

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RE: Cannot upload click conversion

2020-11-25 Thread Google Ads API Forum Advisor Prod

Hi Cristiano,

Thank you for reaching out. You encountered this error as the 
conversionActionId you passed into the code could not match with any conversion 
action residing in your account. Please make sure you upload the conversion 
into the proper conversion action that exists in your account.

Thanks and regards,
Xiaoming, Google Ads API Team


Xiaoming
Google Ads API Team
ref:_00D1U1174p._5004Q27wUda:ref

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Cannot upload click conversion

2020-11-24 Thread Cristiano Ghersi

Hi all,
I am trying to upload a click conversion using this guide:
https://developers.google.com/google-ads/api/docs/conversions/upload-clicks

My code is the following:

Properties properties = new Properties();
properties.put(ConfigPropertyKey.CLIENT_ID.getPropertyKey(), "MY CLIENT 
ID");
properties.put(ConfigPropertyKey.CLIENT_SECRET.getPropertyKey(), "MY 
SECRET");
properties.put(ConfigPropertyKey.REFRESH_TOKEN.getPropertyKey(), "MY 
REFRESH TOKEN");
properties.put(ConfigPropertyKey.DEVELOPER_TOKEN.getPropertyKey(), "MY DEV 
TOKEN");
GoogleAdsClient gClient = 
GoogleAdsClient.newBuilder().fromProperties(properties).build();

String conversionActionResourceName = "customers/MY CUSTOMER 
ID/conversionActions/458214867";  // NOTE: here I place my 10 digits 
customer ID
String gclid = "EAIaIQobChMI2sPujsSI7AIV1TgbCh1xsAo0EAEYASAAEgJmKPD_BwE";

// Creates the click conversion.
SimpleDateFormat frmt = new SimpleDateFormat("-MM-dd HH:mm:ssXXX");
ClickConversion clickConversion =
ClickConversion.newBuilder()
.setConversionAction(conversionActionResourceName)
.setConversionDateTime(frmt.format(new Date()))
.setConversionValue(29.99)
.setCurrencyCode("USD")
.setGclid(gclid)
.build();

// Creates the conversion upload service client.
try (ConversionUploadServiceClient conversionUploadServiceClient =
gClient.getLatestVersion().createConversionUploadServiceClient()) {
  // Uploads the click conversion. Partial failure should always be set to 
true.
  UploadClickConversionsResponse response =
  conversionUploadServiceClient.uploadClickConversions(
  UploadClickConversionsRequest.newBuilder()
  .setCustomerId("my number") // NOTE: here I place my 10 digits customer ID
  .addConversions(clickConversion)
  // Enables partial failure (must be true).
  .setPartialFailure(true)
  .build());

  // Prints any partial errors returned.
  if (response.hasPartialFailureError()) {
System.out.printf(
"Partial error encountered: '%s'.%n", 
response.getPartialFailureError().getMessage());
  }

  // Prints the result.
  ClickConversionResult result = response.getResults(0);
  // Only prints valid results.
  if (result.hasGclid()) {
System.out.printf(
"Uploaded conversion that occurred at '%s' from Google Click ID '%s' to 
'%s'.%n",
result.getConversionDateTime(), result.getGclid(), 
result.getConversionAction());
  }
}


Unfortunately I am getting a partial error message: 
'This customer does not have an import conversion action that matches the 
conversion action provided., at conversions[0].conversion_action'.

What should I do?

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Re: Cannot upload click conversion

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Cannot upload click conversion

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