Re: issues when uploading offline conversions

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Selcuk,

Thank you for getting back to us.

Yes, your statement is correct. If the conversion action was created yesterday 
with a click-through window of 21 days, a GCLID that is 2 days old could not be 
used for the conversion action because it is older than the conversion action.

You may double-check if the given identifier is not too old or occurred before 
the lookback window for the specified combination of conversion date and 
conversion action. You may use the click_view report resource to verify your 
GCLID. In addition, you can first verify the click_through_lookback_window_days 
specified in your conversion_action. From the value retrieved, then perform a 
request using the click_view report for each day (with date filter for one day) 
until the last valid date, in reference to the lookback window days.

As requested earlier, kindly provide us with the complete API logs (request and 
response logs with request-id and request header) generated at your end and 
uncropped UI screenshot of the Google Ads account where you are facing the 
issue.

If you are using a client library and haven't enabled the logging yet, I would 
request you to enable logging for the specific client library that you are 
using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to 
enable logging at your end. For REST interface requests, you can enable logging 
via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct 
private reply to this email.
This message is in relation to case "ref:!00D1U01174p.!5004Q02qWvxD:ref"

Thanks,

Google Ads API Team

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"Google Ads API and AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/s_gsa0S59AJV00M_jkWR3bQOyGt7AQaBNhlA%40sfdc.net.

Re: issues when uploading offline conversions

[Selcuk]

Hey,

I will work on getting the logs, but just to be clear: 

If the conversion action was created for example yesterday with a 
click-through window of 21 days, but the GCLID is 2 days old, this GCLID 
could not be used for the conversion action because it is older than the 
conversion action? Is this correct?

Kind regards,
Selcuk Tekin
On Wednesday, December 6, 2023 at 3:20:21 PM UTC+1 Google Ads API Forum 
Advisor wrote:

> Hi Selcuk,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your query, it appears that you are facing an '
> EXPIRED_EVENT 
> '
>  
> error. If the conversion action was created recently, then the 
> click-through window for that conversion action will also be recent. This 
> means that any imported events that occurred more than 21 days ago will not 
> be recorded for that conversion action. As you mentioned that the customer 
> connected his store yesterday, so the conversion action will be recent, 
> this may be the reason you are facing this error.  
>
> I would suggest you to check the creation date of the conversion action to 
> make sure that the click-through window is long enough to include the 
> imported events. You may refer to this guide 
> 
>  for 
> more information. To investigate the issue further, provide us with 
> the complete API logs (*request* 
> 
>  and  
> 
> *response* 
> 
>  with  
> 
> *request-id* 
> 
>  and  
> *request
>  
> header* 
> )
>  
> generated at your end.
>
> If you are using a client library and haven't enabled the logging yet, I 
> would request you to enable logging for the specific client library that 
> you are using. You can refer to the guides  
> 
> *Java* 
> 
> ,  
> 
> *.Net* 
> 
> ,  
> 
> *PHP* 
> 
> ,  
> 
> *Python* 
> 
> ,  
> 
> *Ruby* 
> 
>  or  
> 
> *Perl* 
>  
> to 
> enable logging at your end. For REST interface requests, you can 
> enable logging via the curl command by using the -i flag.
>
> You can send the details via *Reply privately to the author option*, or 
> *direct private reply* to this email.
>  
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qWvxD:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>  
>
>  
>
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"Google Ads API and AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/7ea5f4d5-bef1-4f6d-851c-8378d7ec823en%40googlegroups.com.

Issues when uploading offline conversions

[Selcuk]

Hey!

We recently got our standard access for the API and are now beta-testing 
with a small group of customers. The feature we are testing is as follows:

1. The users logs in with Google
2. The user selects a customer ID
3. The system creates some conversion actions (for example for PAGE_VIEW). 
These events have a click-through window of 21 days.
4. The system uploads offline conversions to the corresponding conversion 
actions.

The way we send these conversion actions is as follows:
1. User clicks on an advertisement and gets redirected to the webshop.
2. We store the gclic/gbraid/wbraid for a maximum of 2 weeks
3. We use the identifier to send events to our API, which in turn uploads 
conversions to Google Ads.

We have a customer which connected his store yesterday, and we are now 
receiving the following error: The imported event can't be recorded because 
its click occurred before this conversion's click-through window. Make sure 
you import the most recent data

How is this possible? We have not sent any gclid/gbraid/wbraids that are 
older than a day. The only possible explanation I can think of is that 
maybe the click-through window starts at the moment the conversion action 
is created (so not always 21 days back, but *at most* 21 days back up to 
the creation date). Is this true, or is there another reason I am not 
seeing?

Kind regards,
Selcuk

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"Google Ads API and AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/486670da-54a6-4c9e-bd8b-881bead6af1bn%40googlegroups.com.