Kochava AdWords integration issue

2018-05-18 Thread ian 
I'm using Kochava to roll up performance of our company's campaigns for our 
Android app.  One of those campaigns is AdWords (we're running a couple UAC 
campaigns and we're stoked on the average CPI we're getting).  I can see 
from the AdWords dashboard that we're getting plenty of installs, but I 
can't see any of that data in Kochava.  I followed their guide 
here: https://support.kochava.com/campaign-management/google-integration 
and talked to support reps on both Kochava's side and Google's Side to 
ensure the configuration is good.  The Kochava rep even sent me the call 
they're making to the AdWords API which is not returning any data.  So I've 
got an API request but I'm not sure which parameters may be off that are 
causing it to result in an empty payload result.

Here's the URL sans the dev_token and link_id actual values:

http://www.googleadservices.com/pagead/conversion/app/1.0?app_event_name=&app_event_type=first_open&app_version=Wildlink%2086&dev_token=0987654321&id_type=advertisingid&lat=0&link_id=1234567890&os_version=6.0.1&rdid=10034082-4b65-437f-bcc5-d99a5ffd7567&sdk_version=AndroidTracker%203.1.1×tamp=1526566709

And the return data looks like this:

{
"ad_events": [],
"errors": [],
"attributed": false
}

I'm just trying to get an install count.  Any ideas for what's wrong with 
the API URL?  None of the values look obviously wrong to me...

Thanks in advance!

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Re: Kochava AdWords integration issue

2018-05-18 Thread 'Teja Makani' via AdWords API and Google Ads API Forum 
Hello Ian,

On this forum we address questions related to AdWords API. I am seeing that 
your request/response is similar to the one in Mobile Apps Conversion 
Tracking and Remarketing API 
.
 
Could you confirm if your questions are about this API? If so, you could 
use the help icon in the AdWords web interface to reach the correct support 
team. If your questions are about the AdWords API, could you please share 
the SOAP logs for your API operation? If you are using one of our client 
libraries , 
then the README.md file contains the instructions on how to capture the 
AdWords API logs. For instance, the instructions for Java client library 
 can be found here 

. 

Regards,
Sai Teja, AdWords API Team.

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Re: Kochava AdWords integration issue

2018-05-22 Thread ian 
I'll ask my support rep from Kochava to jump on this thread to provide that 
SOAP log.  I'm their client so I don't have access to that data.  I believe 
the URL I posted above is part of the SOAP request you're describing, 
however.  I think that Kochava is using the conversion tracking API to 
request conversions.  Is the Mobile Apps Conversion Tracking API not part 
of the AdWords API?  I couldn't get to anyone technical via the AdWords web 
interface (I got a general support person who wasn't able to diagnose what 
was wrong with the request I shared).

On Friday, May 18, 2018 at 12:51:32 PM UTC-7, Teja Makani wrote:
>
> Hello Ian,
>
> On this forum we address questions related to AdWords API. I am seeing 
> that your request/response is similar to the one in Mobile Apps 
> Conversion Tracking and Remarketing API 
> .
>  
> Could you confirm if your questions are about this API? If so, you could 
> use the help icon in the AdWords web interface to reach the correct support 
> team. If your questions are about the AdWords API, could you please share 
> the SOAP logs for your API operation? If you are using one of our client 
> libraries , 
> then the README.md file contains the instructions on how to capture the 
> AdWords API logs. For instance, the instructions for Java client library 
>  can be found here 
> 
> . 
>
> Regards,
> Sai Teja, AdWords API Team.
>

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https://googleadsdeveloper.blogspot.com/
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Re: Kochava AdWords integration issue

2018-05-22 Thread 'Teja Makani' via AdWords API and Google Ads API Forum 
Hello Ian,

I understand your concern. Unfortunately, the questions about Mobile Apps 
Conversion Tracking and Remarketing API 
 is outside the 
expertise of my team. Perhaps you could try the email option from the 
"Help" icon. If you are still having trouble in reaching the correct team, 
please let me know. I will try to see if I can get in touch with someone 
who can assist you. 

Regards,
Sai Teja, AdWords API Team.

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Re: Kochava AdWords integration issue

2018-05-22 Thread ian 
I totally understand that it's not your domain.  I really appreciate the 
offer to help connect me with someone who can help.  If you could help with 
that, I'd be very grateful!  It feels like I'm running into a limitation or 
bug inside Google AdWords (maybe specific to UAC campaigns)?  Thank you in 
advance for helping to connect me to someone who can assist!

On Tuesday, May 22, 2018 at 11:01:32 AM UTC-7, Teja Makani wrote:
>
> Hello Ian,
>
> I understand your concern. Unfortunately, the questions about Mobile Apps 
> Conversion Tracking and Remarketing API 
>  is outside the 
> expertise of my team. Perhaps you could try the email option from the 
> "Help" icon. If you are still having trouble in reaching the correct team, 
> please let me know. I will try to see if I can get in touch with someone 
> who can assist you. 
>
> Regards,
> Sai Teja, AdWords API Team.
>

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Re: Kochava AdWords integration issue

2018-05-23 Thread 'Teja Makani' via AdWords API and Google Ads API Forum 
Hello Ian,

I see that Nadine is helping you out on a different thread. To avoid 
duplicates, please continue the discussion on that thread 

.

Regards,
Sai Teja, AdWords API Team.

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Re: Kochava AdWords integration issue

2018-05-23 Thread ian 
Yes.  Thank you!

On Wednesday, May 23, 2018 at 10:38:25 AM UTC-7, Teja Makani wrote:
>
> Hello Ian,
>
> I see that Nadine is helping you out on a different thread. To avoid 
> duplicates, please continue the discussion on that thread 
> 
> .
>
> Regards,
> Sai Teja, AdWords API Team.
>

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