Re: Missing Keyword Data

2012-04-02 Thread Eric Koleda
Hi Manuel,

I'm not aware of any delays in the reporting system.  If you have more 
technical information you can share please let us know.

Best,
- Eric

On Thursday, March 29, 2012 11:02:50 AM UTC-4, Manuel wrote:
>
> Hi Eric;
> finally after a couple of weeks, i wanted to go live with our v201109 
> migrated application since I thought that all basic API-features should be 
> stable in the meantime (including real-time reports).
> Unfortunately just I experienced a delay of ~7 minutes with keyword 
> reports.
> This is very sad and did not happen with v13 reports.
> Is there anything I can do to help you solving this issue ? (log excerpts 
> etc.)
>
> Best,
> Manuel
>
>
> Am Montag, 12. März 2012 23:40:21 UTC+1 schrieb Eric Koleda:
>>
>> Hi Manuel,
>>
>> I don't have any updates, but I'm glad to know the problem is no longer 
>> affecting you.
>>
>> Best,
>> - Eric
>>
>> On Monday, March 12, 2012 7:28:39 AM UTC-4, Manuel wrote:
>>>
>>> Hi Eric,
>>> do you have an update ? When I tested a couple of days ago, the delay 
>>> seemed to be gone, but I'd like to have a confirmation about this issue.
>>>
>>> Thanks in advance, best
>>> Manuel
>>>
>>> Am Montag, 27. Februar 2012 22:34:13 UTC+1 schrieb Eric Koleda:

 Hi All,

 The core engineering team has confirmed that some accounts may 
 experience a small delay between changing keyword data and seeing the 
 change in reports.  The delay is in the order of minutes, and is leading 
 to 
 the differences you are seeing.  They are working to eliminate this delay 
 and I'll let you know when I have more information.

 Best,
 - Eric

 On Friday, February 24, 2012 5:14:13 AM UTC-5, Manuel wrote:
>
> Hi Michael, hi Eric,
> I guess I'm experiencing the same issues with adhoc keyword 
> performance reports.
> After adding and deleting several keywords via the API and retrieving 
> a new report afterwards, some of the deleted keywords still exist in the 
> report and vice versa, whereas UI results are up-to-date.
> Since our application syncronizes an account's data with the report, 
> this behavior is crucial to us. 
> As a matter of fact, by trying to syncronize with deprecated data, our 
> application tries to delete already removed keywords, which will result 
> in 
> an API error
>
> EntityNotFound.INVALID_ID @ operations[0].operand.criterion.id; 
> trigger:\'*\'
>
> I already found out, that statistical data (clicks, conversions etc.) 
> are updated in nightly cronjobs and are not presented in real-time. Does 
> this circumstance also apply to the overall "up-to-dateness" of the 
> keywords (without regarding statistical data). But that seems to be in 
> contrary to your statement, that the report-data reflects the UI-data.
>
> I'm really interested in the outcome of Michael's case, since that 
> seems to reflect the same issue. Please let me know, if I could help in 
> any 
> case.
>
>
> Best,
> Manuel
>
> PS: we did not experience those issues with the old v13 reporting 
> services...



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Re: Missing Keyword Data

2012-03-29 Thread Manuel
Hi Eric;
finally after a couple of weeks, i wanted to go live with our v201109 
migrated application since I thought that all basic API-features should be 
stable in the meantime (including real-time reports).
Unfortunately just I experienced a delay of ~7 minutes with keyword reports.
This is very sad and did not happen with v13 reports.
Is there anything I can do to help you solving this issue ? (log excerpts 
etc.)

Best,
Manuel


Am Montag, 12. März 2012 23:40:21 UTC+1 schrieb Eric Koleda:
>
> Hi Manuel,
>
> I don't have any updates, but I'm glad to know the problem is no longer 
> affecting you.
>
> Best,
> - Eric
>
> On Monday, March 12, 2012 7:28:39 AM UTC-4, Manuel wrote:
>>
>> Hi Eric,
>> do you have an update ? When I tested a couple of days ago, the delay 
>> seemed to be gone, but I'd like to have a confirmation about this issue.
>>
>> Thanks in advance, best
>> Manuel
>>
>> Am Montag, 27. Februar 2012 22:34:13 UTC+1 schrieb Eric Koleda:
>>>
>>> Hi All,
>>>
>>> The core engineering team has confirmed that some accounts may 
>>> experience a small delay between changing keyword data and seeing the 
>>> change in reports.  The delay is in the order of minutes, and is leading to 
>>> the differences you are seeing.  They are working to eliminate this delay 
>>> and I'll let you know when I have more information.
>>>
>>> Best,
>>> - Eric
>>>
>>> On Friday, February 24, 2012 5:14:13 AM UTC-5, Manuel wrote:

 Hi Michael, hi Eric,
 I guess I'm experiencing the same issues with adhoc keyword performance 
 reports.
 After adding and deleting several keywords via the API and retrieving a 
 new report afterwards, some of the deleted keywords still exist in the 
 report and vice versa, whereas UI results are up-to-date.
 Since our application syncronizes an account's data with the report, 
 this behavior is crucial to us. 
 As a matter of fact, by trying to syncronize with deprecated data, our 
 application tries to delete already removed keywords, which will result in 
 an API error

 EntityNotFound.INVALID_ID @ operations[0].operand.criterion.id; 
 trigger:\'*\'

 I already found out, that statistical data (clicks, conversions etc.) 
 are updated in nightly cronjobs and are not presented in real-time. Does 
 this circumstance also apply to the overall "up-to-dateness" of the 
 keywords (without regarding statistical data). But that seems to be in 
 contrary to your statement, that the report-data reflects the UI-data.

 I'm really interested in the outcome of Michael's case, since that 
 seems to reflect the same issue. Please let me know, if I could help in 
 any 
 case.


 Best,
 Manuel

 PS: we did not experience those issues with the old v13 reporting 
 services...
>>>
>>>

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Re: Missing Keyword Data

2012-03-12 Thread Eric Koleda
Hi Manuel,

I don't have any updates, but I'm glad to know the problem is no longer 
affecting you.

Best,
- Eric

On Monday, March 12, 2012 7:28:39 AM UTC-4, Manuel wrote:
>
> Hi Eric,
> do you have an update ? When I tested a couple of days ago, the delay 
> seemed to be gone, but I'd like to have a confirmation about this issue.
>
> Thanks in advance, best
> Manuel
>
> Am Montag, 27. Februar 2012 22:34:13 UTC+1 schrieb Eric Koleda:
>>
>> Hi All,
>>
>> The core engineering team has confirmed that some accounts may experience 
>> a small delay between changing keyword data and seeing the change in 
>> reports.  The delay is in the order of minutes, and is leading to the 
>> differences you are seeing.  They are working to eliminate this delay and 
>> I'll let you know when I have more information.
>>
>> Best,
>> - Eric
>>
>> On Friday, February 24, 2012 5:14:13 AM UTC-5, Manuel wrote:
>>>
>>> Hi Michael, hi Eric,
>>> I guess I'm experiencing the same issues with adhoc keyword performance 
>>> reports.
>>> After adding and deleting several keywords via the API and retrieving a 
>>> new report afterwards, some of the deleted keywords still exist in the 
>>> report and vice versa, whereas UI results are up-to-date.
>>> Since our application syncronizes an account's data with the report, 
>>> this behavior is crucial to us. 
>>> As a matter of fact, by trying to syncronize with deprecated data, our 
>>> application tries to delete already removed keywords, which will result in 
>>> an API error
>>>
>>> EntityNotFound.INVALID_ID @ operations[0].operand.criterion.id; 
>>> trigger:\'*\'
>>>
>>> I already found out, that statistical data (clicks, conversions etc.) 
>>> are updated in nightly cronjobs and are not presented in real-time. Does 
>>> this circumstance also apply to the overall "up-to-dateness" of the 
>>> keywords (without regarding statistical data). But that seems to be in 
>>> contrary to your statement, that the report-data reflects the UI-data.
>>>
>>> I'm really interested in the outcome of Michael's case, since that seems 
>>> to reflect the same issue. Please let me know, if I could help in any case.
>>>
>>>
>>> Best,
>>> Manuel
>>>
>>> PS: we did not experience those issues with the old v13 reporting 
>>> services...
>>
>>

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Re: Missing Keyword Data

2012-03-12 Thread Manuel
Hi Eric,
do you have an update ? When I tested a couple of days ago, the delay 
seemed to be gone, but I'd like to have a confirmation about this issue.

Thanks in advance, best
Manuel

Am Montag, 27. Februar 2012 22:34:13 UTC+1 schrieb Eric Koleda:
>
> Hi All,
>
> The core engineering team has confirmed that some accounts may experience 
> a small delay between changing keyword data and seeing the change in 
> reports.  The delay is in the order of minutes, and is leading to the 
> differences you are seeing.  They are working to eliminate this delay and 
> I'll let you know when I have more information.
>
> Best,
> - Eric
>
> On Friday, February 24, 2012 5:14:13 AM UTC-5, Manuel wrote:
>>
>> Hi Michael, hi Eric,
>> I guess I'm experiencing the same issues with adhoc keyword performance 
>> reports.
>> After adding and deleting several keywords via the API and retrieving a 
>> new report afterwards, some of the deleted keywords still exist in the 
>> report and vice versa, whereas UI results are up-to-date.
>> Since our application syncronizes an account's data with the report, this 
>> behavior is crucial to us. 
>> As a matter of fact, by trying to syncronize with deprecated data, our 
>> application tries to delete already removed keywords, which will result in 
>> an API error
>>
>> EntityNotFound.INVALID_ID @ operations[0].operand.criterion.id; 
>> trigger:\'*\'
>>
>> I already found out, that statistical data (clicks, conversions etc.) are 
>> updated in nightly cronjobs and are not presented in real-time. Does this 
>> circumstance also apply to the overall "up-to-dateness" of the keywords 
>> (without regarding statistical data). But that seems to be in contrary to 
>> your statement, that the report-data reflects the UI-data.
>>
>> I'm really interested in the outcome of Michael's case, since that seems 
>> to reflect the same issue. Please let me know, if I could help in any case.
>>
>>
>> Best,
>> Manuel
>>
>> PS: we did not experience those issues with the old v13 reporting 
>> services...
>
>

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http://groups.google.com/group/adwords-api
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Re: Missing Keyword Data

2012-02-27 Thread Eric Koleda
Hi All,

The core engineering team has confirmed that some accounts may experience a 
small delay between changing keyword data and seeing the change in reports. 
 The delay is in the order of minutes, and is leading to the differences 
you are seeing.  They are working to eliminate this delay and I'll let you 
know when I have more information.

Best,
- Eric

On Friday, February 24, 2012 5:14:13 AM UTC-5, Manuel wrote:
>
> Hi Michael, hi Eric,
> I guess I'm experiencing the same issues with adhoc keyword performance 
> reports.
> After adding and deleting several keywords via the API and retrieving a 
> new report afterwards, some of the deleted keywords still exist in the 
> report and vice versa, whereas UI results are up-to-date.
> Since our application syncronizes an account's data with the report, this 
> behavior is crucial to us. 
> As a matter of fact, by trying to syncronize with deprecated data, our 
> application tries to delete already removed keywords, which will result in 
> an API error
>
> EntityNotFound.INVALID_ID @ operations[0].operand.criterion.id; 
> trigger:\'*\'
>
> I already found out, that statistical data (clicks, conversions etc.) are 
> updated in nightly cronjobs and are not presented in real-time. Does this 
> circumstance also apply to the overall "up-to-dateness" of the keywords 
> (without regarding statistical data). But that seems to be in contrary to 
> your statement, that the report-data reflects the UI-data.
>
> I'm really interested in the outcome of Michael's case, since that seems 
> to reflect the same issue. Please let me know, if I could help in any case.
>
>
> Best,
> Manuel
>
> PS: we did not experience those issues with the old v13 reporting 
> services...

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Also find us on our blog and discussion group:
http://adwordsapi.blogspot.com
http://groups.google.com/group/adwords-api
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Re: Missing Keyword Data

2012-02-24 Thread Manuel
Hi Michael, hi Eric,
I guess I'm experiencing the same issues with adhoc keyword performance 
reports.
After adding and deleting several keywords via the API and retrieving a new 
report afterwards, some of the deleted keywords still exist in the report 
and vice versa, whereas UI results are up-to-date.
Since our application syncronizes an account's data with the report, this 
behavior is crucial to us. 
As a matter of fact, by trying to syncronize with deprecated data, our 
application tries to delete already removed keywords, which will result in 
an API error

EntityNotFound.INVALID_ID @ operations[0].operand.criterion.id; 
trigger:\'*\'

I already found out, that statistical data (clicks, conversions etc.) are 
updated in nightly cronjobs and are not presented in real-time. Does this 
circumstance also apply to the overall "up-to-dateness" of the keywords 
(without regarding statistical data). But that seems to be in contrary to 
your statement, that the report-data reflects the UI-data.

I'm really interested in the outcome of Michael's case, since that seems to 
reflect the same issue. Please let me know, if I could help in any case.


Best,
Manuel

PS: we did not experience those issues with the old v13 reporting 
services...

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Also find us on our blog and discussion group:
http://adwordsapi.blogspot.com
http://groups.google.com/group/adwords-api
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Re: Missing Keyword Data

2012-02-23 Thread Eric Koleda
Hi Michael,

Sure, send the details to eric.kol...@google.com and I'll take a look.

Best,
- Eric

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Re: Missing Keyword Data

2012-02-22 Thread michael s
Hi Eric,
 
I am still seeing discrepancies in the data coming back to us.  I can send 
you specifics off-list if you send me your email address.
 
 
Thanks!
Michael

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Re: Missing Keyword Data

2012-02-21 Thread Eric Koleda
Hi Michael,

Are you seeing this consistently or was it a one time problem?  The data 
returned in the reports should match the UI.

Best,
- Eric Koleda, AdWords API Team

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Re: Missing Keyword Data

2012-02-16 Thread michael s
Hi,

Just wondering if you had some insight into these discrepancies.

Thanks!

On Feb 15, 2:12 pm, michael s  wrote:
> Hi,
>
> I ran a Keyword Performance Report and a Criteria Performance report
> to retrieve all the keywords in an account.  I noticed a discrepancy
> between the ad hoc report results and the UI results.
>
> One keyword showing as Deleted in the UI is coming over as Paused in
> the ad hoc report.
>
> Another keyword appearing as Paused in the UI doesn't come over at all
> in either report.  I also tried adding Status, AdGroupStatus, and
> CampaignStatus filters to include all possible values.  I am including
> zero impressions in the report definition.  I also removed all columns
> except AdGroup ID and ID in the report definition but the keyword
> still doesn't appear.
>
> Thanks!

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Missing Keyword Data

2012-02-15 Thread michael s
Hi,

I ran a Keyword Performance Report and a Criteria Performance report
to retrieve all the keywords in an account.  I noticed a discrepancy
between the ad hoc report results and the UI results.

One keyword showing as Deleted in the UI is coming over as Paused in
the ad hoc report.

Another keyword appearing as Paused in the UI doesn't come over at all
in either report.  I also tried adding Status, AdGroupStatus, and
CampaignStatus filters to include all possible values.  I am including
zero impressions in the report definition.  I also removed all columns
except AdGroup ID and ID in the report definition but the keyword
still doesn't appear.

Thanks!

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