Re: Multiple rows with same segment value

[Vijay Kumar]

Hi Aryeh,

> ...Could you also elaborate how this makes the report unusable?

The "multiple rows (with a duplicate identifier)" for a segment type, due
to the cause that you found, is not a standard expectation, and
neither it's made explicit on the doc
.
So it didn't make sense and seemed like a bug. So, we wanted to confirm the
reason for it.

> ...2 types in your account that don't match any of the enums...this is
the reason you have some campaigns with extra 'UNKNOWN' rows

We are fine with the confirmation on the issue and can change our
application logic to suit this behavior. I'll close this thread here until
the google ads customers have a requirement to see the segmented view of
the UNKNOWN segment values.

Thanks for the support.

Vijay Kumar
Software Engineer




On Mon, Jun 20, 2022 at 8:35 PM Google Ads API Forum Advisor
 wrote:

> Hi Vijay,
>
> The Ads API can only be a conduit to the Ads product as exposed in the Ads
> UI. There may be a feature availability time lag when using the API. All
> currently supported click types return correctly while unsupported types
> get their own row. Could you also elaborate how this makes the report
> unusable?
>
> Regards,
>
> [image: Google Logo]
> Aryeh
> Google Ads API Team
>
>
> ref:_00D1U1174p._5004Q2arvXW:ref
>

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Re: Multiple rows with same segment value

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Vijay,

The Ads API can only be a conduit to the Ads product as exposed in the Ads UI. 
There may be a feature availability time lag when using the API. All currently 
supported click types return correctly while unsupported types get their own 
row. Could you also elaborate how this makes the report unusable?

Regards,

Aryeh
Google Ads API Team
ref:_00D1U1174p._5004Q2arvXW:ref

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Re: Multiple rows with same segment value

[Vijay Kumar]

Hi Aryeh,

Thanks for getting to the cause of the issue. Before I get back to you on 
the business use case, I've one question. Why the invalid ENUM values 
"Mobile app extension" and "Image extension" are even allowed to be used? 
We are a reporting platform for the performance marketing teams and have 
thousands of accounts integrated. As a service provider, we can get back on 
their use cases, but I'm afraid this could be a fundamental issue with the 
ads API backend and there could be more such accounts. What do you think? 
Please correct me if I missed something.

On a side note, this is pretty urgent because google ads customers are 
unable to use the click-type segment reports due to this.

Regards,
Vijay Kumar

On Friday, June 17, 2022 at 11:56:16 PM UTC+5:30 adsapi wrote:

> Hi Vijay,
>
> Thank you for sending the response log too. When segmenting the UI 
> campaign screen by Click type I found 2 types in your account that don't 
> match any of the enums. They are Mobile app extension and Image extension. 
> This is the reason you have some campaigns with extra 'UNKNOWN' rows, the 
> different metrics match the 2 types mentioned above.
>
> To get a sense of priority, could you give us a business use case for 
> updating the enums in segments.click_type to match the UI?
>
> Regards,
>
> [image: Google Logo] 
> Aryeh 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2arvXW:ref
>

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Re: Multiple rows with same segment value

[Vijay Kumar]

Hi Jinky,

I've sent a private reply for the response log. Please let me know if you 
need more details.

Best Regards,
Vijay Kumar

On Thursday, June 16, 2022 at 6:55:29 PM UTC+5:30 adsapi wrote:

> Hi Vijay,
>
> Thank you for sending the requested information. In order for us to 
> investigate, could you please provide the sample rows from API response 
> with this scenario* "I think that the API is not treating the `UNKNOWN` 
> values as a unique value and hence returning multiple rows.", *that you 
> mentioned so that I can check it on my impersonation report. You can 
> provide it via Reply privately to the author option. If this option is not 
> available, then send it instead on this email address 
> googleadsa...@google.com.
>
>
> Best regards,
> [image: Google Logo] 
> Jinky 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2arvXW:ref
>

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Re: Multiple rows with same segment value

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Vijay,

Thank you for sending the requested information. In order for us to 
investigate, could you please provide the sample rows from API response with 
this scenario "I think that the API is not treating the `UNKNOWN` values as a 
unique value and hence returning multiple rows.", that you mentioned so that I 
can check it on my impersonation report. You can provide it via Reply privately 
to the author option. If this option is not available, then send it instead on 
this email address googleadsapi-supp...@google.com.

Best regards,

Jinky
Google Ads API Team
ref:_00D1U1174p._5004Q2arvXW:ref

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Re: Multiple rows with same segment value

[Vijay Kumar]

Hi Jinky,

Thanks for your response. Following up on the issue, I've sent the 
requested details through the "private-reply-to-author". Please let me know 
if you need any additional information.

Regards,
Vijay Kumar

On Thursday, May 12, 2022 at 4:13:36 PM UTC+5:30 adsapi wrote:

> Hi Anant,
>
> Thank you for raising this concern to the Google Ads API Forum.
>
> It would be helpful to check this in our end by providing the complete 
> logs within the format of the request 
> 
>  and response 
> 
>  logs with request-id 
> 
>  and login-customer-id 
> 
>  that 
> generated on your end. This information will help our team to further 
> investigate why these issues occurred. For security purposes, you can 
> provide it via Reply privately to the author option. If this option is not 
> available, then send it instead on this email address 
> googleadsa...@google.com.
>
> However, for the attached CSV file you've shared, I am afraid that the 
> file does not contain enough statements on how you are receiving this data 
> in your side.
>
> Best regards, 
> [image: Google Logo] 
> Jinky 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2arvXW:ref
>

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Multiple rows with same segment value

[Anant Prasad]

Hi team,

We were having some issues with a particular segment called 
`segments.click_type` in `campaign` resource. When we query the data from 
the API, we are getting segmented results as expected but the issue is that 
whenever the segment value is `UNKNOWN`, the API is returning multiple rows 
with the same segment name. Isn't it expected that the data will be 
combined if the segment value is same?

To be more precise about the issue I am describing, here is a link to a CSV 
which signifies how we are receiving this data on our side. 

https://docs.google.com/spreadsheets/d/1DjD3XzB_zuf1sAPiYOY4rkOyXCydWNyQUBv6DoKfxto/edit?usp=sharing

Based on this data, I think that the API is not treating the `UNKNOWN` 
values as a unique value and hence returning multiple rows.

Since this behaviour is not visible in other segment types, wanted to know 
if this is an expected behaviour on the API's end or some issue with the 
`click_type` segment.

Please let me know if any more information is required to look into this. 
Thanks!

Best,
Anant P.

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