Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Sebastian,

Thanks for summarizing this information.

Cheers,
Thanet, AdWords API Team

On Thursday, October 22, 2015 at 4:16:38 AM UTC-7, 
sebastian.lame...@despegar.com wrote:
>
> Alright, for anyone interested in the issue, this seems to
> be the final answer:
>
> I've been confirmed that though the preview is not correct, when 
>>
> being served in the real time, your ads will show the call-to-action 
>>
> caption correctly. Unfortunately, this discrepancy issue will not be 
>>
> fixed in the near future.
>>
>
> Thanks again Thanet!
> seb.
>
> El lunes, 19 de octubre de 2015, 9:22:18 (UTC-3), sebastia...@despegar.com 
> escribió:
>>
>> Hi Thanet,
>> I don't understand. You mean to say that if I can't see the Call-to-action
>> rendered correctly it is because I am setting app-id and app-store wrong?
>> I've just created some text ads and I can visualize them properly -which
>> means that they have app-id and app-store fields set- but I still got an
>> inconistent Call-to-action field in the rendered ad.
>> I'll send you the ad id I've just created privately.
>>
>> El viernes, 16 de octubre de 2015, 10:09:44 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> I've got more information that if you setup app ID and app store 
>>> correctly, the image should render as your provided call-to-action filed 
>>> text.
>>> Could you please confirm again?
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Tuesday, October 13, 2015 at 8:45:28 PM UTC+9, 
>>> sebastia...@despegar.com wrote:

 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
> image. (see my first post)

 We are aware of this issue and made change to so the call-to-action 
> text is shown in preview. 
>
 This may take a few days to a week until it gets updated.
>

 It still hasn't been fixed. We'll wait a couple days and give it 
 another try!


 El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Sorry for making you wait for a long time.
> I've just got some updates. Please see the my comments below:
>
> 1) UI crash when clicking "View full size display ad"
>>
> It seems your ads that have problems with preview were created without an 
> app store & app id.
> Could you please fix them using API and see if you can preview them in 
> UI?
>  
>
>> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
>> ad image. (see my first post)
>
> We are aware of this issue and made change to so the call-to-action 
> text is shown in preview. 
> This may take a few days to a week until it gets updated.
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Hi Thanet,
>> We are still facing this problem and, on top of that, we now have a 
>> third problem
>> (you can find the new question in this link 
>> ).
>> Any new from your side?
>> Thanks,
>> seb.
>>
>> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hello Sebastian,
>>>
>>> Really sorry for keeping you waiting.
>>> I'm chasing this issue with the engineering team, but unfortunately, 
>>> I haven't got update from them yet.
>>>
>>> Cheers,
>>> Thanet, AdWords API Team
>>>
>>> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hello Thanet,
 Do you have any news on these issues?
 1) UI crash when clicking "View full size display ad"
 2) Discrepancy between Call-to-action field in Text Ads and 
 rendered ad image. (see my first post)
 Thanks again,
 seb.

 El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Unfortunately, I haven't got update back from the engineering team.
> I'll let you know once I get update.
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Hello Thanet,
>> You replied to me privately on September 2nd after my private 
>> response to you.
>> Do you have news on this issue? I am still getting the UI crash 
>> after creating TempalteAd's
>> with the AdWords API.
>>
>> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet 
>> Knack Praneenararat (AdWords API Team) escribió:
>>>
>>

Re: Problem creating App Engagement Ads

[sebastian . lamelas]

Alright, for anyone interested in the issue, this seems to
be the final answer:

I've been confirmed that though the preview is not correct, when 
>
being served in the real time, your ads will show the call-to-action 
>
caption correctly. Unfortunately, this discrepancy issue will not be 
>
fixed in the near future.
>

Thanks again Thanet!
seb.

El lunes, 19 de octubre de 2015, 9:22:18 (UTC-3), sebastia...@despegar.com 
escribió:
>
> Hi Thanet,
> I don't understand. You mean to say that if I can't see the Call-to-action
> rendered correctly it is because I am setting app-id and app-store wrong?
> I've just created some text ads and I can visualize them properly -which
> means that they have app-id and app-store fields set- but I still got an
> inconistent Call-to-action field in the rendered ad.
> I'll send you the ad id I've just created privately.
>
> El viernes, 16 de octubre de 2015, 10:09:44 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> I've got more information that if you setup app ID and app store 
>> correctly, the image should render as your provided call-to-action filed 
>> text.
>> Could you please confirm again?
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, October 13, 2015 at 8:45:28 PM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
 image. (see my first post)
>>>
>>> We are aware of this issue and made change to so the call-to-action text 
 is shown in preview. 

>>> This may take a few days to a week until it gets updated.

>>>
>>> It still hasn't been fixed. We'll wait a couple days and give it another 
>>> try!
>>>
>>>
>>> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hi Sebastian,

 Sorry for making you wait for a long time.
 I've just got some updates. Please see the my comments below:

 1) UI crash when clicking "View full size display ad"
>
 It seems your ads that have problems with preview were created without an 
 app store & app id.
 Could you please fix them using API and see if you can preview them in 
 UI?
  

> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
> ad image. (see my first post)

 We are aware of this issue and made change to so the call-to-action 
 text is shown in preview. 
 This may take a few days to a week until it gets updated.

 Best,
 Thanet, AdWords API Team

 On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hi Thanet,
> We are still facing this problem and, on top of that, we now have a 
> third problem
> (you can find the new question in this link 
> ).
> Any new from your side?
> Thanks,
> seb.
>
> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hello Sebastian,
>>
>> Really sorry for keeping you waiting.
>> I'm chasing this issue with the engineering team, but unfortunately, 
>> I haven't got update from them yet.
>>
>> Cheers,
>> Thanet, AdWords API Team
>>
>> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hello Thanet,
>>> Do you have any news on these issues?
>>> 1) UI crash when clicking "View full size display ad"
>>> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
>>> ad image. (see my first post)
>>> Thanks again,
>>> seb.
>>>
>>> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hi Sebastian,

 Unfortunately, I haven't got update back from the engineering team.
 I'll let you know once I get update.

 Best,
 Thanet, AdWords API Team

 On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hello Thanet,
> You replied to me privately on September 2nd after my private 
> response to you.
> Do you have news on this issue? I am still getting the UI crash 
> after creating TempalteAd's
> with the AdWords API.
>
> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet 
> Knack Praneenararat (AdWords API Team) escribió:
>>
>> Hello Sebastian,
>>
>> Sorry for the delay.
>> Let me check with the engineering team for this discrepancy.
>>
>> Could you please do *Reply privately to author *and send me your 
>> campaign ID, ad group ID, and ad ID of the ad in question 
>> (especially those 

Re: Problem creating App Engagement Ads

[sebastian . lamelas]

Hi Thanet,
I don't understand. You mean to say that if I can't see the Call-to-action
rendered correctly it is because I am setting app-id and app-store wrong?
I've just created some text ads and I can visualize them properly -which
means that they have app-id and app-store fields set- but I still got an
inconistent Call-to-action field in the rendered ad.
I'll send you the ad id I've just created privately.

El viernes, 16 de octubre de 2015, 10:09:44 (UTC-3), Thanet Knack 
Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> I've got more information that if you setup app ID and app store 
> correctly, the image should render as your provided call-to-action filed 
> text.
> Could you please confirm again?
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, October 13, 2015 at 8:45:28 PM UTC+9, sebastia...@despegar.com 
>  wrote:
>>
>> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>>> image. (see my first post)
>>
>> We are aware of this issue and made change to so the call-to-action text 
>>> is shown in preview. 
>>>
>> This may take a few days to a week until it gets updated.
>>>
>>
>> It still hasn't been fixed. We'll wait a couple days and give it another 
>> try!
>>
>>
>> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> Sorry for making you wait for a long time.
>>> I've just got some updates. Please see the my comments below:
>>>
>>> 1) UI crash when clicking "View full size display ad"

>>> It seems your ads that have problems with preview were created without an 
>>> app store & app id.
>>> Could you please fix them using API and see if you can preview them in 
>>> UI?
>>>  
>>>
 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
 image. (see my first post)
>>>
>>> We are aware of this issue and made change to so the call-to-action text 
>>> is shown in preview. 
>>> This may take a few days to a week until it gets updated.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hi Thanet,
 We are still facing this problem and, on top of that, we now have a 
 third problem
 (you can find the new question in this link 
 ).
 Any new from your side?
 Thanks,
 seb.

 El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hello Sebastian,
>
> Really sorry for keeping you waiting.
> I'm chasing this issue with the engineering team, but unfortunately, I 
> haven't got update from them yet.
>
> Cheers,
> Thanet, AdWords API Team
>
> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Hello Thanet,
>> Do you have any news on these issues?
>> 1) UI crash when clicking "View full size display ad"
>> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
>> ad image. (see my first post)
>> Thanks again,
>> seb.
>>
>> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> Unfortunately, I haven't got update back from the engineering team.
>>> I'll let you know once I get update.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hello Thanet,
 You replied to me privately on September 2nd after my private 
 response to you.
 Do you have news on this issue? I am still getting the UI crash 
 after creating TempalteAd's
 with the AdWords API.

 El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet 
 Knack Praneenararat (AdWords API Team) escribió:
>
> Hello Sebastian,
>
> Sorry for the delay.
> Let me check with the engineering team for this discrepancy.
>
> Could you please do *Reply privately to author *and send me your 
> campaign ID, ad group ID, and ad ID of the ad in question (especially 
> those 
> of the ad in your screenshot)?
> Thanks in advance.
>
> Best,
> Thanet, AdWords API Team
>
> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Is there any way I can check whether the Ads are correct or not 
>> without using the UI in AdWords web?
>> I do not know whether the UI is crashing or the Ad was 
>> incorrectly created. The second case would be rare because it should 
>> have 
>> failed while it was 

Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Sebastian,

I've got more information that if you setup app ID and app store correctly, 
the image should render as your provided call-to-action filed text.
Could you please confirm again?

Best,
Thanet, AdWords API Team

On Tuesday, October 13, 2015 at 8:45:28 PM UTC+9, 
sebastian.lame...@despegar.com wrote:
>
> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>> image. (see my first post)
>
> We are aware of this issue and made change to so the call-to-action text 
>> is shown in preview. 
>>
> This may take a few days to a week until it gets updated.
>>
>
> It still hasn't been fixed. We'll wait a couple days and give it another 
> try!
>
>
> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Sorry for making you wait for a long time.
>> I've just got some updates. Please see the my comments below:
>>
>> 1) UI crash when clicking "View full size display ad"
>>>
>> It seems your ads that have problems with preview were created without an 
>> app store & app id.
>> Could you please fix them using API and see if you can preview them in UI?
>>  
>>
>>> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>>> image. (see my first post)
>>
>> We are aware of this issue and made change to so the call-to-action text 
>> is shown in preview. 
>> This may take a few days to a week until it gets updated.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hi Thanet,
>>> We are still facing this problem and, on top of that, we now have a 
>>> third problem
>>> (you can find the new question in this link 
>>> ).
>>> Any new from your side?
>>> Thanks,
>>> seb.
>>>
>>> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hello Sebastian,

 Really sorry for keeping you waiting.
 I'm chasing this issue with the engineering team, but unfortunately, I 
 haven't got update from them yet.

 Cheers,
 Thanet, AdWords API Team

 On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hello Thanet,
> Do you have any news on these issues?
> 1) UI crash when clicking "View full size display ad"
> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
> ad image. (see my first post)
> Thanks again,
> seb.
>
> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Unfortunately, I haven't got update back from the engineering team.
>> I'll let you know once I get update.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hello Thanet,
>>> You replied to me privately on September 2nd after my private 
>>> response to you.
>>> Do you have news on this issue? I am still getting the UI crash 
>>> after creating TempalteAd's
>>> with the AdWords API.
>>>
>>> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hello Sebastian,

 Sorry for the delay.
 Let me check with the engineering team for this discrepancy.

 Could you please do *Reply privately to author *and send me your 
 campaign ID, ad group ID, and ad ID of the ad in question (especially 
 those 
 of the ad in your screenshot)?
 Thanks in advance.

 Best,
 Thanet, AdWords API Team

 On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Is there any way I can check whether the Ads are correct or not 
> without using the UI in AdWords web?
> I do not know whether the UI is crashing or the Ad was incorrectly 
> created. The second case would be rare because it should have failed 
> while 
> it was being uploaded, but it didn't.
>
> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
> sebastia...@despegar.com escribió:
>>
>> Hello,
>> I have a problem when creating App Engagement Ads using the 
>> AdWords API.
>> In a previous question 
>> 
>>  
>> I discussed how to use the AdWords API to create text and image "App 
>> Engagement Ads" (TemplateAd's).
>> The problem I am having now is that I am having problems 
>> visualizing the cre

Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Sebastian,

I've been informed that the fix may go out at earliest in the next week.
So you may not need to try on your side until that time.

Sorry for making you wait and thanks for your understanding.

Best,
Thanet, AdWords API Team

On Tuesday, October 13, 2015 at 8:45:28 PM UTC+9, 
sebastian.lame...@despegar.com wrote:
>
> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>> image. (see my first post)
>
> We are aware of this issue and made change to so the call-to-action text 
>> is shown in preview. 
>>
> This may take a few days to a week until it gets updated.
>>
>
> It still hasn't been fixed. We'll wait a couple days and give it another 
> try!
>
>
> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Sorry for making you wait for a long time.
>> I've just got some updates. Please see the my comments below:
>>
>> 1) UI crash when clicking "View full size display ad"
>>>
>> It seems your ads that have problems with preview were created without an 
>> app store & app id.
>> Could you please fix them using API and see if you can preview them in UI?
>>  
>>
>>> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>>> image. (see my first post)
>>
>> We are aware of this issue and made change to so the call-to-action text 
>> is shown in preview. 
>> This may take a few days to a week until it gets updated.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hi Thanet,
>>> We are still facing this problem and, on top of that, we now have a 
>>> third problem
>>> (you can find the new question in this link 
>>> ).
>>> Any new from your side?
>>> Thanks,
>>> seb.
>>>
>>> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hello Sebastian,

 Really sorry for keeping you waiting.
 I'm chasing this issue with the engineering team, but unfortunately, I 
 haven't got update from them yet.

 Cheers,
 Thanet, AdWords API Team

 On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hello Thanet,
> Do you have any news on these issues?
> 1) UI crash when clicking "View full size display ad"
> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
> ad image. (see my first post)
> Thanks again,
> seb.
>
> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Unfortunately, I haven't got update back from the engineering team.
>> I'll let you know once I get update.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hello Thanet,
>>> You replied to me privately on September 2nd after my private 
>>> response to you.
>>> Do you have news on this issue? I am still getting the UI crash 
>>> after creating TempalteAd's
>>> with the AdWords API.
>>>
>>> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hello Sebastian,

 Sorry for the delay.
 Let me check with the engineering team for this discrepancy.

 Could you please do *Reply privately to author *and send me your 
 campaign ID, ad group ID, and ad ID of the ad in question (especially 
 those 
 of the ad in your screenshot)?
 Thanks in advance.

 Best,
 Thanet, AdWords API Team

 On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Is there any way I can check whether the Ads are correct or not 
> without using the UI in AdWords web?
> I do not know whether the UI is crashing or the Ad was incorrectly 
> created. The second case would be rare because it should have failed 
> while 
> it was being uploaded, but it didn't.
>
> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
> sebastia...@despegar.com escribió:
>>
>> Hello,
>> I have a problem when creating App Engagement Ads using the 
>> AdWords API.
>> In a previous question 
>> 
>>  
>> I discussed how to use the AdWords API to create text and image "App 
>> Engagement Ads" (TemplateAd's).
>> The problem I am having now is that I am having problems 
>> visu

Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hi, 

I'm checking on that part.

Cheers,
Thanet, AdWords API Team

On Tuesday, October 13, 2015 at 8:45:28 PM UTC+9, 
sebastian.lame...@despegar.com wrote:
>
> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>> image. (see my first post)
>
> We are aware of this issue and made change to so the call-to-action text 
>> is shown in preview. 
>>
> This may take a few days to a week until it gets updated.
>>
>
> It still hasn't been fixed. We'll wait a couple days and give it another 
> try!
>
>
> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Sorry for making you wait for a long time.
>> I've just got some updates. Please see the my comments below:
>>
>> 1) UI crash when clicking "View full size display ad"
>>>
>> It seems your ads that have problems with preview were created without an 
>> app store & app id.
>> Could you please fix them using API and see if you can preview them in UI?
>>  
>>
>>> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>>> image. (see my first post)
>>
>> We are aware of this issue and made change to so the call-to-action text 
>> is shown in preview. 
>> This may take a few days to a week until it gets updated.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hi Thanet,
>>> We are still facing this problem and, on top of that, we now have a 
>>> third problem
>>> (you can find the new question in this link 
>>> ).
>>> Any new from your side?
>>> Thanks,
>>> seb.
>>>
>>> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hello Sebastian,

 Really sorry for keeping you waiting.
 I'm chasing this issue with the engineering team, but unfortunately, I 
 haven't got update from them yet.

 Cheers,
 Thanet, AdWords API Team

 On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hello Thanet,
> Do you have any news on these issues?
> 1) UI crash when clicking "View full size display ad"
> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
> ad image. (see my first post)
> Thanks again,
> seb.
>
> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Unfortunately, I haven't got update back from the engineering team.
>> I'll let you know once I get update.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hello Thanet,
>>> You replied to me privately on September 2nd after my private 
>>> response to you.
>>> Do you have news on this issue? I am still getting the UI crash 
>>> after creating TempalteAd's
>>> with the AdWords API.
>>>
>>> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hello Sebastian,

 Sorry for the delay.
 Let me check with the engineering team for this discrepancy.

 Could you please do *Reply privately to author *and send me your 
 campaign ID, ad group ID, and ad ID of the ad in question (especially 
 those 
 of the ad in your screenshot)?
 Thanks in advance.

 Best,
 Thanet, AdWords API Team

 On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Is there any way I can check whether the Ads are correct or not 
> without using the UI in AdWords web?
> I do not know whether the UI is crashing or the Ad was incorrectly 
> created. The second case would be rare because it should have failed 
> while 
> it was being uploaded, but it didn't.
>
> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
> sebastia...@despegar.com escribió:
>>
>> Hello,
>> I have a problem when creating App Engagement Ads using the 
>> AdWords API.
>> In a previous question 
>> 
>>  
>> I discussed how to use the AdWords API to create text and image "App 
>> Engagement Ads" (TemplateAd's).
>> The problem I am having now is that I am having problems 
>> visualizing the created ads in the web UI. I have two problems:
>>
>> 1) App Engagement Image Ads and Text Ads.
>> From th AdWords UI I can see they are

Re: Problem creating App Engagement Ads

[sebastian . lamelas]

>
> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
> image. (see my first post)

We are aware of this issue and made change to so the call-to-action text is 
> shown in preview. 
>
This may take a few days to a week until it gets updated.
>

It still hasn't been fixed. We'll wait a couple days and give it another 
try!


El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Sorry for making you wait for a long time.
> I've just got some updates. Please see the my comments below:
>
> 1) UI crash when clicking "View full size display ad"
>>
> It seems your ads that have problems with preview were created without an 
> app store & app id.
> Could you please fix them using API and see if you can preview them in UI?
>  
>
>> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>> image. (see my first post)
>
> We are aware of this issue and made change to so the call-to-action text 
> is shown in preview. 
> This may take a few days to a week until it gets updated.
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
> sebastia...@despegar.com  wrote:
>>
>> Hi Thanet,
>> We are still facing this problem and, on top of that, we now have a third 
>> problem
>> (you can find the new question in this link 
>> ).
>> Any new from your side?
>> Thanks,
>> seb.
>>
>> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hello Sebastian,
>>>
>>> Really sorry for keeping you waiting.
>>> I'm chasing this issue with the engineering team, but unfortunately, I 
>>> haven't got update from them yet.
>>>
>>> Cheers,
>>> Thanet, AdWords API Team
>>>
>>> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hello Thanet,
 Do you have any news on these issues?
 1) UI crash when clicking "View full size display ad"
 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
 image. (see my first post)
 Thanks again,
 seb.

 El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Unfortunately, I haven't got update back from the engineering team.
> I'll let you know once I get update.
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Hello Thanet,
>> You replied to me privately on September 2nd after my private 
>> response to you.
>> Do you have news on this issue? I am still getting the UI crash after 
>> creating TempalteAd's
>> with the AdWords API.
>>
>> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hello Sebastian,
>>>
>>> Sorry for the delay.
>>> Let me check with the engineering team for this discrepancy.
>>>
>>> Could you please do *Reply privately to author *and send me your 
>>> campaign ID, ad group ID, and ad ID of the ad in question (especially 
>>> those 
>>> of the ad in your screenshot)?
>>> Thanks in advance.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Is there any way I can check whether the Ads are correct or not 
 without using the UI in AdWords web?
 I do not know whether the UI is crashing or the Ad was incorrectly 
 created. The second case would be rare because it should have failed 
 while 
 it was being uploaded, but it didn't.

 El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
 sebastia...@despegar.com escribió:
>
> Hello,
> I have a problem when creating App Engagement Ads using the 
> AdWords API.
> In a previous question 
> 
>  
> I discussed how to use the AdWords API to create text and image "App 
> Engagement Ads" (TemplateAd's).
> The problem I am having now is that I am having problems 
> visualizing the created ads in the web UI. I have two problems:
>
> 1) App Engagement Image Ads and Text Ads.
> From th AdWords UI I can see they are successfully created with my 
> program but the preview can no longer be shown when I click "View 
> full size 
> display ad." This used to work a couple of days ago after I uploaded 
> Ads 
> with the same program. Is it possible that I am not uploading 

Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Sebastian,

Thanks for letting us know.
It might be because the fix needed some time to propagate.

For the other question, let's talk in that thread.

Best,
Thanet, AdWords API Team

On Wednesday, October 7, 2015 at 2:47:04 AM UTC+9, 
sebastian.lame...@despegar.com wrote:
>
> We'll give it another try and I'll let you know if everything is OK now.
>>
>  
> We performed a second run setting appId and appStore and this time
> the image ads were approved. As I said before, the problem in the first
> run was that we were setting incompatible values.
>
> I'll chose your previous answer as the best one for the problem of this
> question. Please help us with the other question (link 
> ) if you 
> can,
>
> Thanks,
> seb.
>
> El lunes, 5 de octubre de 2015, 8:02:37 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Thanks for actively investigating the issue along side with us.
>> I'm following this issue with the engineering team and will let you know 
>> once I get updates.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Monday, October 5, 2015 at 7:54:10 PM UTC+9, sebastia...@despegar.com 
>> wrote:
>>>
>>> Hello Thanet,
>>> I think we know what's causing the issue. Although we are setting
>>> the new fields, it seems that the appStore is incompatible with the
>>> appId for the ads we tried to create. I guess this would have been
>>> easier to detect if the API had failed to create inconsistent ads ins-
>>> tead of creating them and disapproving them later.
>>> We'll give it another try and I'll let you know if everything is OK now.
>>> (We still can't create text ads though -but that's for the other post.)
>>>
>>> El sábado, 3 de octubre de 2015, 3:24:10 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hi Sebastian,

 Could you please send me SOAP logs when you created some of those ads 
 in problem?

 The review and approval of ads is out of our scope, as we support only 
 AdWords API.
 So, it may take some time to investigate as I need to pass this 
 information to other teams.

 I apologize for this inconvenience.

 Cheers,
 Thanet, AdWords API Team

 On Friday, October 2, 2015 at 4:00:38 AM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hi Thanet,
> I have bad news. Yesterday we paused the image ads we had
> created before -without setting appId and appStore-, and we
> recreated them effectively setting those fields.
> However, today, the recreated image ads were all disapproved
> for "Clarity & revelance" reasons. This is quite a surprise be-
> cause those same ads had been approved before. The only
> difference between the "old" ads and the "new" ones is the
> setting of appId and appStore fields.
> Do you know what could be wrong now?
>
> El miércoles, 30 de septiembre de 2015, 11:19:14 (UTC-3), 
> sebastia...@despegar.com escribió:
>>
>> Alright then...
>> We'll try to update those ads, and if we can't, we'll just crate them 
>> again.
>> HOWEVER, if we have to recreate them, we are still unable to create
>> text ads with your API (because of this problem 
>> ).
>> I must tell you, though, I can't help feeling annoyed about this 
>> issue. The
>> appId is set at the campaign level, and you can also get the appId 
>> from
>> the deeplink.
>> Anyway, I appreciate your time and effort, Thanet!
>>
>> El miércoles, 30 de septiembre de 2015, 0:53:16 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> As far as I've confirmed, ads that have no appId and appStore need 
>>> to be set.
>>> I'll get back to you once I get more information.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Wednesday, September 30, 2015 at 2:14:32 AM UTC+9, 
>>> sebastia...@despegar.com wrote:

 BTW, Thanet, do we have to correct all the Ads we've been creating 
 so far
 which do not have the appId and appStore set???

 El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), 
 sebastia...@despegar.com escribió:
>
> Hi Thanet,
> I've just tried that and now I can create Image ads (template id: 
> 455)
> and correctly visualize them in the Adwords UI. Great news!
> However, the new problem persists (see this question 
> ), 
> so I can't check
> whether I can visualize Text ads yet.
> I'll try to write back to you in this question when the other 
> problem gets
> fixed.
> Thanks,
> seb.
>
> El martes, 29 de sep

Re: Problem creating App Engagement Ads

[sebastian . lamelas]

>
> We'll give it another try and I'll let you know if everything is OK now.
>
 
We performed a second run setting appId and appStore and this time
the image ads were approved. As I said before, the problem in the first
run was that we were setting incompatible values.

I'll chose your previous answer as the best one for the problem of this
question. Please help us with the other question (link 
) if you 
can,

Thanks,
seb.

El lunes, 5 de octubre de 2015, 8:02:37 (UTC-3), Thanet Knack Praneenararat 
(AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Thanks for actively investigating the issue along side with us.
> I'm following this issue with the engineering team and will let you know 
> once I get updates.
>
> Best,
> Thanet, AdWords API Team
>
> On Monday, October 5, 2015 at 7:54:10 PM UTC+9, sebastia...@despegar.com 
>  wrote:
>>
>> Hello Thanet,
>> I think we know what's causing the issue. Although we are setting
>> the new fields, it seems that the appStore is incompatible with the
>> appId for the ads we tried to create. I guess this would have been
>> easier to detect if the API had failed to create inconsistent ads ins-
>> tead of creating them and disapproving them later.
>> We'll give it another try and I'll let you know if everything is OK now.
>> (We still can't create text ads though -but that's for the other post.)
>>
>> El sábado, 3 de octubre de 2015, 3:24:10 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> Could you please send me SOAP logs when you created some of those ads in 
>>> problem?
>>>
>>> The review and approval of ads is out of our scope, as we support only 
>>> AdWords API.
>>> So, it may take some time to investigate as I need to pass this 
>>> information to other teams.
>>>
>>> I apologize for this inconvenience.
>>>
>>> Cheers,
>>> Thanet, AdWords API Team
>>>
>>> On Friday, October 2, 2015 at 4:00:38 AM UTC+9, sebastia...@despegar.com 
>>> wrote:

 Hi Thanet,
 I have bad news. Yesterday we paused the image ads we had
 created before -without setting appId and appStore-, and we
 recreated them effectively setting those fields.
 However, today, the recreated image ads were all disapproved
 for "Clarity & revelance" reasons. This is quite a surprise be-
 cause those same ads had been approved before. The only
 difference between the "old" ads and the "new" ones is the
 setting of appId and appStore fields.
 Do you know what could be wrong now?

 El miércoles, 30 de septiembre de 2015, 11:19:14 (UTC-3), 
 sebastia...@despegar.com escribió:
>
> Alright then...
> We'll try to update those ads, and if we can't, we'll just crate them 
> again.
> HOWEVER, if we have to recreate them, we are still unable to create
> text ads with your API (because of this problem 
> ).
> I must tell you, though, I can't help feeling annoyed about this 
> issue. The
> appId is set at the campaign level, and you can also get the appId from
> the deeplink.
> Anyway, I appreciate your time and effort, Thanet!
>
> El miércoles, 30 de septiembre de 2015, 0:53:16 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> As far as I've confirmed, ads that have no appId and appStore need to 
>> be set.
>> I'll get back to you once I get more information.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Wednesday, September 30, 2015 at 2:14:32 AM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> BTW, Thanet, do we have to correct all the Ads we've been creating 
>>> so far
>>> which do not have the appId and appStore set???
>>>
>>> El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), 
>>> sebastia...@despegar.com escribió:

 Hi Thanet,
 I've just tried that and now I can create Image ads (template id: 
 455)
 and correctly visualize them in the Adwords UI. Great news!
 However, the new problem persists (see this question 
 ), 
 so I can't check
 whether I can visualize Text ads yet.
 I'll try to write back to you in this question when the other 
 problem gets
 fixed.
 Thanks,
 seb.

 El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Sorry for making you wait for a long time.
> I've just got some updates. Please see the my comments below:
>
> 1) UI crash when clicking "View full size display ad"
>>
> It seems your ads that have problems with preview we

Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Sebastian,

Thanks for actively investigating the issue along side with us.
I'm following this issue with the engineering team and will let you know 
once I get updates.

Best,
Thanet, AdWords API Team

On Monday, October 5, 2015 at 7:54:10 PM UTC+9, 
sebastian.lame...@despegar.com wrote:
>
> Hello Thanet,
> I think we know what's causing the issue. Although we are setting
> the new fields, it seems that the appStore is incompatible with the
> appId for the ads we tried to create. I guess this would have been
> easier to detect if the API had failed to create inconsistent ads ins-
> tead of creating them and disapproving them later.
> We'll give it another try and I'll let you know if everything is OK now.
> (We still can't create text ads though -but that's for the other post.)
>
> El sábado, 3 de octubre de 2015, 3:24:10 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Could you please send me SOAP logs when you created some of those ads in 
>> problem?
>>
>> The review and approval of ads is out of our scope, as we support only 
>> AdWords API.
>> So, it may take some time to investigate as I need to pass this 
>> information to other teams.
>>
>> I apologize for this inconvenience.
>>
>> Cheers,
>> Thanet, AdWords API Team
>>
>> On Friday, October 2, 2015 at 4:00:38 AM UTC+9, sebastia...@despegar.com 
>> wrote:
>>>
>>> Hi Thanet,
>>> I have bad news. Yesterday we paused the image ads we had
>>> created before -without setting appId and appStore-, and we
>>> recreated them effectively setting those fields.
>>> However, today, the recreated image ads were all disapproved
>>> for "Clarity & revelance" reasons. This is quite a surprise be-
>>> cause those same ads had been approved before. The only
>>> difference between the "old" ads and the "new" ones is the
>>> setting of appId and appStore fields.
>>> Do you know what could be wrong now?
>>>
>>> El miércoles, 30 de septiembre de 2015, 11:19:14 (UTC-3), 
>>> sebastia...@despegar.com escribió:

 Alright then...
 We'll try to update those ads, and if we can't, we'll just crate them 
 again.
 HOWEVER, if we have to recreate them, we are still unable to create
 text ads with your API (because of this problem 
 ).
 I must tell you, though, I can't help feeling annoyed about this issue. 
 The
 appId is set at the campaign level, and you can also get the appId from
 the deeplink.
 Anyway, I appreciate your time and effort, Thanet!

 El miércoles, 30 de septiembre de 2015, 0:53:16 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> As far as I've confirmed, ads that have no appId and appStore need to 
> be set.
> I'll get back to you once I get more information.
>
> Best,
> Thanet, AdWords API Team
>
> On Wednesday, September 30, 2015 at 2:14:32 AM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> BTW, Thanet, do we have to correct all the Ads we've been creating so 
>> far
>> which do not have the appId and appStore set???
>>
>> El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), 
>> sebastia...@despegar.com escribió:
>>>
>>> Hi Thanet,
>>> I've just tried that and now I can create Image ads (template id: 
>>> 455)
>>> and correctly visualize them in the Adwords UI. Great news!
>>> However, the new problem persists (see this question 
>>> ), 
>>> so I can't check
>>> whether I can visualize Text ads yet.
>>> I'll try to write back to you in this question when the other 
>>> problem gets
>>> fixed.
>>> Thanks,
>>> seb.
>>>
>>> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hi Sebastian,

 Sorry for making you wait for a long time.
 I've just got some updates. Please see the my comments below:

 1) UI crash when clicking "View full size display ad"
>
 It seems your ads that have problems with preview were created 
 without an app store & app id.
 Could you please fix them using API and see if you can preview them 
 in UI?
  

> 2) Discrepancy between Call-to-action field in Text Ads and 
> rendered ad image. (see my first post)

 We are aware of this issue and made change to so the call-to-action 
 text is shown in preview. 
 This may take a few days to a week until it gets updated.

 Best,
 Thanet, AdWords API Team

 On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hi Thanet,
> We are still facing this problem a

Re: Problem creating App Engagement Ads

[sebastian . lamelas]

Hello Thanet,
I think we know what's causing the issue. Although we are setting
the new fields, it seems that the appStore is incompatible with the
appId for the ads we tried to create. I guess this would have been
easier to detect if the API had failed to create inconsistent ads ins-
tead of creating them and disapproving them later.
We'll give it another try and I'll let you know if everything is OK now.
(We still can't create text ads though -but that's for the other post.)

El sábado, 3 de octubre de 2015, 3:24:10 (UTC-3), Thanet Knack 
Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Could you please send me SOAP logs when you created some of those ads in 
> problem?
>
> The review and approval of ads is out of our scope, as we support only 
> AdWords API.
> So, it may take some time to investigate as I need to pass this 
> information to other teams.
>
> I apologize for this inconvenience.
>
> Cheers,
> Thanet, AdWords API Team
>
> On Friday, October 2, 2015 at 4:00:38 AM UTC+9, sebastia...@despegar.com 
>  wrote:
>>
>> Hi Thanet,
>> I have bad news. Yesterday we paused the image ads we had
>> created before -without setting appId and appStore-, and we
>> recreated them effectively setting those fields.
>> However, today, the recreated image ads were all disapproved
>> for "Clarity & revelance" reasons. This is quite a surprise be-
>> cause those same ads had been approved before. The only
>> difference between the "old" ads and the "new" ones is the
>> setting of appId and appStore fields.
>> Do you know what could be wrong now?
>>
>> El miércoles, 30 de septiembre de 2015, 11:19:14 (UTC-3), 
>> sebastia...@despegar.com escribió:
>>>
>>> Alright then...
>>> We'll try to update those ads, and if we can't, we'll just crate them 
>>> again.
>>> HOWEVER, if we have to recreate them, we are still unable to create
>>> text ads with your API (because of this problem 
>>> ).
>>> I must tell you, though, I can't help feeling annoyed about this issue. 
>>> The
>>> appId is set at the campaign level, and you can also get the appId from
>>> the deeplink.
>>> Anyway, I appreciate your time and effort, Thanet!
>>>
>>> El miércoles, 30 de septiembre de 2015, 0:53:16 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hi Sebastian,

 As far as I've confirmed, ads that have no appId and appStore need to 
 be set.
 I'll get back to you once I get more information.

 Best,
 Thanet, AdWords API Team

 On Wednesday, September 30, 2015 at 2:14:32 AM UTC+9, 
 sebastia...@despegar.com wrote:
>
> BTW, Thanet, do we have to correct all the Ads we've been creating so 
> far
> which do not have the appId and appStore set???
>
> El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), 
> sebastia...@despegar.com escribió:
>>
>> Hi Thanet,
>> I've just tried that and now I can create Image ads (template id: 455)
>> and correctly visualize them in the Adwords UI. Great news!
>> However, the new problem persists (see this question 
>> ), 
>> so I can't check
>> whether I can visualize Text ads yet.
>> I'll try to write back to you in this question when the other problem 
>> gets
>> fixed.
>> Thanks,
>> seb.
>>
>> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> Sorry for making you wait for a long time.
>>> I've just got some updates. Please see the my comments below:
>>>
>>> 1) UI crash when clicking "View full size display ad"

>>> It seems your ads that have problems with preview were created 
>>> without an app store & app id.
>>> Could you please fix them using API and see if you can preview them 
>>> in UI?
>>>  
>>>
 2) Discrepancy between Call-to-action field in Text Ads and 
 rendered ad image. (see my first post)
>>>
>>> We are aware of this issue and made change to so the call-to-action 
>>> text is shown in preview. 
>>> This may take a few days to a week until it gets updated.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hi Thanet,
 We are still facing this problem and, on top of that, we now have a 
 third problem
 (you can find the new question in this link 
 ).
 Any new from your side?
 Thanks,
 seb.

 El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hello Sebastian,
>>>

Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Sebastian,

Could you please send me SOAP logs when you created some of those ads in 
problem?

The review and approval of ads is out of our scope, as we support only 
AdWords API.
So, it may take some time to investigate as I need to pass this information 
to other teams.

I apologize for this inconvenience.

Cheers,
Thanet, AdWords API Team

On Friday, October 2, 2015 at 4:00:38 AM UTC+9, 
sebastian.lame...@despegar.com wrote:
>
> Hi Thanet,
> I have bad news. Yesterday we paused the image ads we had
> created before -without setting appId and appStore-, and we
> recreated them effectively setting those fields.
> However, today, the recreated image ads were all disapproved
> for "Clarity & revelance" reasons. This is quite a surprise be-
> cause those same ads had been approved before. The only
> difference between the "old" ads and the "new" ones is the
> setting of appId and appStore fields.
> Do you know what could be wrong now?
>
> El miércoles, 30 de septiembre de 2015, 11:19:14 (UTC-3), 
> sebastia...@despegar.com escribió:
>>
>> Alright then...
>> We'll try to update those ads, and if we can't, we'll just crate them 
>> again.
>> HOWEVER, if we have to recreate them, we are still unable to create
>> text ads with your API (because of this problem 
>> ).
>> I must tell you, though, I can't help feeling annoyed about this issue. 
>> The
>> appId is set at the campaign level, and you can also get the appId from
>> the deeplink.
>> Anyway, I appreciate your time and effort, Thanet!
>>
>> El miércoles, 30 de septiembre de 2015, 0:53:16 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> As far as I've confirmed, ads that have no appId and appStore need to be 
>>> set.
>>> I'll get back to you once I get more information.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Wednesday, September 30, 2015 at 2:14:32 AM UTC+9, 
>>> sebastia...@despegar.com wrote:

 BTW, Thanet, do we have to correct all the Ads we've been creating so 
 far
 which do not have the appId and appStore set???

 El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), 
 sebastia...@despegar.com escribió:
>
> Hi Thanet,
> I've just tried that and now I can create Image ads (template id: 455)
> and correctly visualize them in the Adwords UI. Great news!
> However, the new problem persists (see this question 
> ), 
> so I can't check
> whether I can visualize Text ads yet.
> I'll try to write back to you in this question when the other problem 
> gets
> fixed.
> Thanks,
> seb.
>
> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Sorry for making you wait for a long time.
>> I've just got some updates. Please see the my comments below:
>>
>> 1) UI crash when clicking "View full size display ad"
>>>
>> It seems your ads that have problems with preview were created 
>> without an app store & app id.
>> Could you please fix them using API and see if you can preview them 
>> in UI?
>>  
>>
>>> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
>>> ad image. (see my first post)
>>
>> We are aware of this issue and made change to so the call-to-action 
>> text is shown in preview. 
>> This may take a few days to a week until it gets updated.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hi Thanet,
>>> We are still facing this problem and, on top of that, we now have a 
>>> third problem
>>> (you can find the new question in this link 
>>> ).
>>> Any new from your side?
>>> Thanks,
>>> seb.
>>>
>>> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hello Sebastian,

 Really sorry for keeping you waiting.
 I'm chasing this issue with the engineering team, but 
 unfortunately, I haven't got update from them yet.

 Cheers,
 Thanet, AdWords API Team

 On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hello Thanet,
> Do you have any news on these issues?
> 1) UI crash when clicking "View full size display ad"
> 2) Discrepancy between Call-to-action field in Text Ads and 
> rendered ad image. (see my first post)
> Thanks again,
> seb.
>
> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3)

Re: Problem creating App Engagement Ads

[sebastian . lamelas]

Hi Thanet,
I have bad news. Yesterday we paused the image ads we had
created before -without setting appId and appStore-, and we
recreated them effectively setting those fields.
However, today, the recreated image ads were all disapproved
for "Clarity & revelance" reasons. This is quite a surprise be-
cause those same ads had been approved before. The only
difference between the "old" ads and the "new" ones is the
setting of appId and appStore fields.
Do you know what could be wrong now?

El miércoles, 30 de septiembre de 2015, 11:19:14 (UTC-3), 
sebastia...@despegar.com escribió:
>
> Alright then...
> We'll try to update those ads, and if we can't, we'll just crate them 
> again.
> HOWEVER, if we have to recreate them, we are still unable to create
> text ads with your API (because of this problem 
> ).
> I must tell you, though, I can't help feeling annoyed about this issue. The
> appId is set at the campaign level, and you can also get the appId from
> the deeplink.
> Anyway, I appreciate your time and effort, Thanet!
>
> El miércoles, 30 de septiembre de 2015, 0:53:16 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> As far as I've confirmed, ads that have no appId and appStore need to be 
>> set.
>> I'll get back to you once I get more information.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Wednesday, September 30, 2015 at 2:14:32 AM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> BTW, Thanet, do we have to correct all the Ads we've been creating so far
>>> which do not have the appId and appStore set???
>>>
>>> El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), 
>>> sebastia...@despegar.com escribió:

 Hi Thanet,
 I've just tried that and now I can create Image ads (template id: 455)
 and correctly visualize them in the Adwords UI. Great news!
 However, the new problem persists (see this question 
 ), so 
 I can't check
 whether I can visualize Text ads yet.
 I'll try to write back to you in this question when the other problem 
 gets
 fixed.
 Thanks,
 seb.

 El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Sorry for making you wait for a long time.
> I've just got some updates. Please see the my comments below:
>
> 1) UI crash when clicking "View full size display ad"
>>
> It seems your ads that have problems with preview were created without an 
> app store & app id.
> Could you please fix them using API and see if you can preview them in 
> UI?
>  
>
>> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
>> ad image. (see my first post)
>
> We are aware of this issue and made change to so the call-to-action 
> text is shown in preview. 
> This may take a few days to a week until it gets updated.
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Hi Thanet,
>> We are still facing this problem and, on top of that, we now have a 
>> third problem
>> (you can find the new question in this link 
>> ).
>> Any new from your side?
>> Thanks,
>> seb.
>>
>> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hello Sebastian,
>>>
>>> Really sorry for keeping you waiting.
>>> I'm chasing this issue with the engineering team, but unfortunately, 
>>> I haven't got update from them yet.
>>>
>>> Cheers,
>>> Thanet, AdWords API Team
>>>
>>> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hello Thanet,
 Do you have any news on these issues?
 1) UI crash when clicking "View full size display ad"
 2) Discrepancy between Call-to-action field in Text Ads and 
 rendered ad image. (see my first post)
 Thanks again,
 seb.

 El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Unfortunately, I haven't got update back from the engineering team.
> I'll let you know once I get update.
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Hello Thanet,
>> You replied to me privately on September 2nd after my private 
>> response to you.
>> Do you have news on 

Re: Problem creating App Engagement Ads

[sebastian . lamelas]

Alright then...
We'll try to update those ads, and if we can't, we'll just crate them again.
HOWEVER, if we have to recreate them, we are still unable to create
text ads with your API (because of this problem 
).
I must tell you, though, I can't help feeling annoyed about this issue. The
appId is set at the campaign level, and you can also get the appId from
the deeplink.
Anyway, I appreciate your time and effort, Thanet!

El miércoles, 30 de septiembre de 2015, 0:53:16 (UTC-3), Thanet Knack 
Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> As far as I've confirmed, ads that have no appId and appStore need to be 
> set.
> I'll get back to you once I get more information.
>
> Best,
> Thanet, AdWords API Team
>
> On Wednesday, September 30, 2015 at 2:14:32 AM UTC+9, 
> sebastia...@despegar.com  wrote:
>>
>> BTW, Thanet, do we have to correct all the Ads we've been creating so far
>> which do not have the appId and appStore set???
>>
>> El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), 
>> sebastia...@despegar.com escribió:
>>>
>>> Hi Thanet,
>>> I've just tried that and now I can create Image ads (template id: 455)
>>> and correctly visualize them in the Adwords UI. Great news!
>>> However, the new problem persists (see this question 
>>> ), so 
>>> I can't check
>>> whether I can visualize Text ads yet.
>>> I'll try to write back to you in this question when the other problem 
>>> gets
>>> fixed.
>>> Thanks,
>>> seb.
>>>
>>> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hi Sebastian,

 Sorry for making you wait for a long time.
 I've just got some updates. Please see the my comments below:

 1) UI crash when clicking "View full size display ad"
>
 It seems your ads that have problems with preview were created without an 
 app store & app id.
 Could you please fix them using API and see if you can preview them in 
 UI?
  

> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
> ad image. (see my first post)

 We are aware of this issue and made change to so the call-to-action 
 text is shown in preview. 
 This may take a few days to a week until it gets updated.

 Best,
 Thanet, AdWords API Team

 On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hi Thanet,
> We are still facing this problem and, on top of that, we now have a 
> third problem
> (you can find the new question in this link 
> ).
> Any new from your side?
> Thanks,
> seb.
>
> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hello Sebastian,
>>
>> Really sorry for keeping you waiting.
>> I'm chasing this issue with the engineering team, but unfortunately, 
>> I haven't got update from them yet.
>>
>> Cheers,
>> Thanet, AdWords API Team
>>
>> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hello Thanet,
>>> Do you have any news on these issues?
>>> 1) UI crash when clicking "View full size display ad"
>>> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
>>> ad image. (see my first post)
>>> Thanks again,
>>> seb.
>>>
>>> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hi Sebastian,

 Unfortunately, I haven't got update back from the engineering team.
 I'll let you know once I get update.

 Best,
 Thanet, AdWords API Team

 On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hello Thanet,
> You replied to me privately on September 2nd after my private 
> response to you.
> Do you have news on this issue? I am still getting the UI crash 
> after creating TempalteAd's
> with the AdWords API.
>
> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet 
> Knack Praneenararat (AdWords API Team) escribió:
>>
>> Hello Sebastian,
>>
>> Sorry for the delay.
>> Let me check with the engineering team for this discrepancy.
>>
>> Could you please do *Reply privately to author *and send me your 
>> campaign ID, ad group ID, and ad ID of the ad in question 
>> (especially those 
>> of the ad in your screenshot)?
>> Thanks in advance.
>>
>> Best,
>> Thanet, AdWords

Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Sebastian,

As far as I've confirmed, ads that have no appId and appStore need to be 
set.
I'll get back to you once I get more information.

Best,
Thanet, AdWords API Team

On Wednesday, September 30, 2015 at 2:14:32 AM UTC+9, 
sebastian.lame...@despegar.com wrote:
>
> BTW, Thanet, do we have to correct all the Ads we've been creating so far
> which do not have the appId and appStore set???
>
> El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), 
> sebastia...@despegar.com escribió:
>>
>> Hi Thanet,
>> I've just tried that and now I can create Image ads (template id: 455)
>> and correctly visualize them in the Adwords UI. Great news!
>> However, the new problem persists (see this question 
>> ), so I 
>> can't check
>> whether I can visualize Text ads yet.
>> I'll try to write back to you in this question when the other problem gets
>> fixed.
>> Thanks,
>> seb.
>>
>> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> Sorry for making you wait for a long time.
>>> I've just got some updates. Please see the my comments below:
>>>
>>> 1) UI crash when clicking "View full size display ad"

>>> It seems your ads that have problems with preview were created without an 
>>> app store & app id.
>>> Could you please fix them using API and see if you can preview them in 
>>> UI?
>>>  
>>>
 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
 image. (see my first post)
>>>
>>> We are aware of this issue and made change to so the call-to-action text 
>>> is shown in preview. 
>>> This may take a few days to a week until it gets updated.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hi Thanet,
 We are still facing this problem and, on top of that, we now have a 
 third problem
 (you can find the new question in this link 
 ).
 Any new from your side?
 Thanks,
 seb.

 El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hello Sebastian,
>
> Really sorry for keeping you waiting.
> I'm chasing this issue with the engineering team, but unfortunately, I 
> haven't got update from them yet.
>
> Cheers,
> Thanet, AdWords API Team
>
> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Hello Thanet,
>> Do you have any news on these issues?
>> 1) UI crash when clicking "View full size display ad"
>> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
>> ad image. (see my first post)
>> Thanks again,
>> seb.
>>
>> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> Unfortunately, I haven't got update back from the engineering team.
>>> I'll let you know once I get update.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hello Thanet,
 You replied to me privately on September 2nd after my private 
 response to you.
 Do you have news on this issue? I am still getting the UI crash 
 after creating TempalteAd's
 with the AdWords API.

 El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet 
 Knack Praneenararat (AdWords API Team) escribió:
>
> Hello Sebastian,
>
> Sorry for the delay.
> Let me check with the engineering team for this discrepancy.
>
> Could you please do *Reply privately to author *and send me your 
> campaign ID, ad group ID, and ad ID of the ad in question (especially 
> those 
> of the ad in your screenshot)?
> Thanks in advance.
>
> Best,
> Thanet, AdWords API Team
>
> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Is there any way I can check whether the Ads are correct or not 
>> without using the UI in AdWords web?
>> I do not know whether the UI is crashing or the Ad was 
>> incorrectly created. The second case would be rare because it should 
>> have 
>> failed while it was being uploaded, but it didn't.
>>
>> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
>> sebastia...@despegar.com escribió:
>>>
>>> Hello,
>>> I have a problem when creating App Engagement Ads using the 
>>> AdWords API.
>

Re: Problem creating App Engagement Ads

[sebastian . lamelas]

((They are all approved, and the app id and app store are set at the 
campaign level))

El martes, 29 de septiembre de 2015, 14:14:32 (UTC-3), 
sebastia...@despegar.com escribió:
>
> BTW, Thanet, do we have to correct all the Ads we've been creating so far
> which do not have the appId and appStore set???
>
> El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), 
> sebastia...@despegar.com escribió:
>>
>> Hi Thanet,
>> I've just tried that and now I can create Image ads (template id: 455)
>> and correctly visualize them in the Adwords UI. Great news!
>> However, the new problem persists (see this question 
>> ), so I 
>> can't check
>> whether I can visualize Text ads yet.
>> I'll try to write back to you in this question when the other problem gets
>> fixed.
>> Thanks,
>> seb.
>>
>> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> Sorry for making you wait for a long time.
>>> I've just got some updates. Please see the my comments below:
>>>
>>> 1) UI crash when clicking "View full size display ad"

>>> It seems your ads that have problems with preview were created without an 
>>> app store & app id.
>>> Could you please fix them using API and see if you can preview them in 
>>> UI?
>>>  
>>>
 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
 image. (see my first post)
>>>
>>> We are aware of this issue and made change to so the call-to-action text 
>>> is shown in preview. 
>>> This may take a few days to a week until it gets updated.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hi Thanet,
 We are still facing this problem and, on top of that, we now have a 
 third problem
 (you can find the new question in this link 
 ).
 Any new from your side?
 Thanks,
 seb.

 El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hello Sebastian,
>
> Really sorry for keeping you waiting.
> I'm chasing this issue with the engineering team, but unfortunately, I 
> haven't got update from them yet.
>
> Cheers,
> Thanet, AdWords API Team
>
> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Hello Thanet,
>> Do you have any news on these issues?
>> 1) UI crash when clicking "View full size display ad"
>> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
>> ad image. (see my first post)
>> Thanks again,
>> seb.
>>
>> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> Unfortunately, I haven't got update back from the engineering team.
>>> I'll let you know once I get update.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hello Thanet,
 You replied to me privately on September 2nd after my private 
 response to you.
 Do you have news on this issue? I am still getting the UI crash 
 after creating TempalteAd's
 with the AdWords API.

 El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet 
 Knack Praneenararat (AdWords API Team) escribió:
>
> Hello Sebastian,
>
> Sorry for the delay.
> Let me check with the engineering team for this discrepancy.
>
> Could you please do *Reply privately to author *and send me your 
> campaign ID, ad group ID, and ad ID of the ad in question (especially 
> those 
> of the ad in your screenshot)?
> Thanks in advance.
>
> Best,
> Thanet, AdWords API Team
>
> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Is there any way I can check whether the Ads are correct or not 
>> without using the UI in AdWords web?
>> I do not know whether the UI is crashing or the Ad was 
>> incorrectly created. The second case would be rare because it should 
>> have 
>> failed while it was being uploaded, but it didn't.
>>
>> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
>> sebastia...@despegar.com escribió:
>>>
>>> Hello,
>>> I have a problem when creating App Engagement Ads using the 
>>> AdWords API.
>>> In a previous question 
>>> 

Re: Problem creating App Engagement Ads

[sebastian . lamelas]

BTW, Thanet, do we have to correct all the Ads we've been creating so far
which do not have the appId and appStore set???

El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), 
sebastia...@despegar.com escribió:
>
> Hi Thanet,
> I've just tried that and now I can create Image ads (template id: 455)
> and correctly visualize them in the Adwords UI. Great news!
> However, the new problem persists (see this question 
> ), so I 
> can't check
> whether I can visualize Text ads yet.
> I'll try to write back to you in this question when the other problem gets
> fixed.
> Thanks,
> seb.
>
> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Sorry for making you wait for a long time.
>> I've just got some updates. Please see the my comments below:
>>
>> 1) UI crash when clicking "View full size display ad"
>>>
>> It seems your ads that have problems with preview were created without an 
>> app store & app id.
>> Could you please fix them using API and see if you can preview them in UI?
>>  
>>
>>> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>>> image. (see my first post)
>>
>> We are aware of this issue and made change to so the call-to-action text 
>> is shown in preview. 
>> This may take a few days to a week until it gets updated.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hi Thanet,
>>> We are still facing this problem and, on top of that, we now have a 
>>> third problem
>>> (you can find the new question in this link 
>>> ).
>>> Any new from your side?
>>> Thanks,
>>> seb.
>>>
>>> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hello Sebastian,

 Really sorry for keeping you waiting.
 I'm chasing this issue with the engineering team, but unfortunately, I 
 haven't got update from them yet.

 Cheers,
 Thanet, AdWords API Team

 On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hello Thanet,
> Do you have any news on these issues?
> 1) UI crash when clicking "View full size display ad"
> 2) Discrepancy between Call-to-action field in Text Ads and rendered 
> ad image. (see my first post)
> Thanks again,
> seb.
>
> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Unfortunately, I haven't got update back from the engineering team.
>> I'll let you know once I get update.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hello Thanet,
>>> You replied to me privately on September 2nd after my private 
>>> response to you.
>>> Do you have news on this issue? I am still getting the UI crash 
>>> after creating TempalteAd's
>>> with the AdWords API.
>>>
>>> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hello Sebastian,

 Sorry for the delay.
 Let me check with the engineering team for this discrepancy.

 Could you please do *Reply privately to author *and send me your 
 campaign ID, ad group ID, and ad ID of the ad in question (especially 
 those 
 of the ad in your screenshot)?
 Thanks in advance.

 Best,
 Thanet, AdWords API Team

 On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Is there any way I can check whether the Ads are correct or not 
> without using the UI in AdWords web?
> I do not know whether the UI is crashing or the Ad was incorrectly 
> created. The second case would be rare because it should have failed 
> while 
> it was being uploaded, but it didn't.
>
> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
> sebastia...@despegar.com escribió:
>>
>> Hello,
>> I have a problem when creating App Engagement Ads using the 
>> AdWords API.
>> In a previous question 
>> 
>>  
>> I discussed how to use the AdWords API to create text and image "App 
>> Engagement Ads" (TemplateAd's).
>> The problem I am having now is that I am having problems 
>> visualizing the created ads in the web UI. 

Re: Problem creating App Engagement Ads

[sebastian . lamelas]

Hi Thanet,
I've just tried that and now I can create Image ads (template id: 455)
and correctly visualize them in the Adwords UI. Great news!
However, the new problem persists (see this question 
), so I 
can't check
whether I can visualize Text ads yet.
I'll try to write back to you in this question when the other problem gets
fixed.
Thanks,
seb.

El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack 
Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Sorry for making you wait for a long time.
> I've just got some updates. Please see the my comments below:
>
> 1) UI crash when clicking "View full size display ad"
>>
> It seems your ads that have problems with preview were created without an 
> app store & app id.
> Could you please fix them using API and see if you can preview them in UI?
>  
>
>> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>> image. (see my first post)
>
> We are aware of this issue and made change to so the call-to-action text 
> is shown in preview. 
> This may take a few days to a week until it gets updated.
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
> sebastia...@despegar.com  wrote:
>>
>> Hi Thanet,
>> We are still facing this problem and, on top of that, we now have a third 
>> problem
>> (you can find the new question in this link 
>> ).
>> Any new from your side?
>> Thanks,
>> seb.
>>
>> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hello Sebastian,
>>>
>>> Really sorry for keeping you waiting.
>>> I'm chasing this issue with the engineering team, but unfortunately, I 
>>> haven't got update from them yet.
>>>
>>> Cheers,
>>> Thanet, AdWords API Team
>>>
>>> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hello Thanet,
 Do you have any news on these issues?
 1) UI crash when clicking "View full size display ad"
 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
 image. (see my first post)
 Thanks again,
 seb.

 El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Unfortunately, I haven't got update back from the engineering team.
> I'll let you know once I get update.
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Hello Thanet,
>> You replied to me privately on September 2nd after my private 
>> response to you.
>> Do you have news on this issue? I am still getting the UI crash after 
>> creating TempalteAd's
>> with the AdWords API.
>>
>> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hello Sebastian,
>>>
>>> Sorry for the delay.
>>> Let me check with the engineering team for this discrepancy.
>>>
>>> Could you please do *Reply privately to author *and send me your 
>>> campaign ID, ad group ID, and ad ID of the ad in question (especially 
>>> those 
>>> of the ad in your screenshot)?
>>> Thanks in advance.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Is there any way I can check whether the Ads are correct or not 
 without using the UI in AdWords web?
 I do not know whether the UI is crashing or the Ad was incorrectly 
 created. The second case would be rare because it should have failed 
 while 
 it was being uploaded, but it didn't.

 El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
 sebastia...@despegar.com escribió:
>
> Hello,
> I have a problem when creating App Engagement Ads using the 
> AdWords API.
> In a previous question 
> 
>  
> I discussed how to use the AdWords API to create text and image "App 
> Engagement Ads" (TemplateAd's).
> The problem I am having now is that I am having problems 
> visualizing the created ads in the web UI. I have two problems:
>
> 1) App Engagement Image Ads and Text Ads.
> From th AdWords UI I can see they are successfully created with my 
> program but the preview can no longer be shown when I click "View 
> full size 
> display ad." This used to work a couple of days ago after I uploaded 
> Ads 
>>>

Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Sebastian,

Sorry for making you wait for a long time.
I've just got some updates. Please see the my comments below:

1) UI crash when clicking "View full size display ad"
>
It seems your ads that have problems with preview were created without an 
app store & app id.
Could you please fix them using API and see if you can preview them in UI?
 

> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
> image. (see my first post)

We are aware of this issue and made change to so the call-to-action text is 
shown in preview. 
This may take a few days to a week until it gets updated.

Best,
Thanet, AdWords API Team

On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, 
sebastian.lame...@despegar.com wrote:
>
> Hi Thanet,
> We are still facing this problem and, on top of that, we now have a third 
> problem
> (you can find the new question in this link 
> ).
> Any new from your side?
> Thanks,
> seb.
>
> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hello Sebastian,
>>
>> Really sorry for keeping you waiting.
>> I'm chasing this issue with the engineering team, but unfortunately, I 
>> haven't got update from them yet.
>>
>> Cheers,
>> Thanet, AdWords API Team
>>
>> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hello Thanet,
>>> Do you have any news on these issues?
>>> 1) UI crash when clicking "View full size display ad"
>>> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>>> image. (see my first post)
>>> Thanks again,
>>> seb.
>>>
>>> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hi Sebastian,

 Unfortunately, I haven't got update back from the engineering team.
 I'll let you know once I get update.

 Best,
 Thanet, AdWords API Team

 On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Hello Thanet,
> You replied to me privately on September 2nd after my private response 
> to you.
> Do you have news on this issue? I am still getting the UI crash after 
> creating TempalteAd's
> with the AdWords API.
>
> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hello Sebastian,
>>
>> Sorry for the delay.
>> Let me check with the engineering team for this discrepancy.
>>
>> Could you please do *Reply privately to author *and send me your 
>> campaign ID, ad group ID, and ad ID of the ad in question (especially 
>> those 
>> of the ad in your screenshot)?
>> Thanks in advance.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Is there any way I can check whether the Ads are correct or not 
>>> without using the UI in AdWords web?
>>> I do not know whether the UI is crashing or the Ad was incorrectly 
>>> created. The second case would be rare because it should have failed 
>>> while 
>>> it was being uploaded, but it didn't.
>>>
>>> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
>>> sebastia...@despegar.com escribió:

 Hello,
 I have a problem when creating App Engagement Ads using the AdWords 
 API.
 In a previous question 
 
  
 I discussed how to use the AdWords API to create text and image "App 
 Engagement Ads" (TemplateAd's).
 The problem I am having now is that I am having problems 
 visualizing the created ads in the web UI. I have two problems:

 1) App Engagement Image Ads and Text Ads.
 From th AdWords UI I can see they are successfully created with my 
 program but the preview can no longer be shown when I click "View full 
 size 
 display ad." This used to work a couple of days ago after I uploaded 
 Ads 
 with the same program. Is it possible that I am not uploading 
 well-formed 
 ad's and this is the reason the UI cannot generate a preview for them? 
 The 
 error message I get is the following:

 "There was an error with your operation. If you were trying to make 
 a change, it may not have saved. Please refresh this page to try 
 again. If 
 the error continues, log out of your AdWords account, then log in 
 again and 
 return to this page."

 Strangely enough, if I enter the ad and click "save", after I do 
 that the UI becomes able to show t

Re: Problem creating App Engagement Ads

[sebastian . lamelas]

Hi Thanet,
We are still facing this problem and, on top of that, we now have a third 
problem
(you can find the new question in this link 
).
Any new from your side?
Thanks,
seb.

El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack 
Praneenararat (AdWords API Team) escribió:
>
> Hello Sebastian,
>
> Really sorry for keeping you waiting.
> I'm chasing this issue with the engineering team, but unfortunately, I 
> haven't got update from them yet.
>
> Cheers,
> Thanet, AdWords API Team
>
> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
> sebastia...@despegar.com  wrote:
>>
>> Hello Thanet,
>> Do you have any news on these issues?
>> 1) UI crash when clicking "View full size display ad"
>> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
>> image. (see my first post)
>> Thanks again,
>> seb.
>>
>> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hi Sebastian,
>>>
>>> Unfortunately, I haven't got update back from the engineering team.
>>> I'll let you know once I get update.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Hello Thanet,
 You replied to me privately on September 2nd after my private response 
 to you.
 Do you have news on this issue? I am still getting the UI crash after 
 creating TempalteAd's
 with the AdWords API.

 El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
 Praneenararat (AdWords API Team) escribió:
>
> Hello Sebastian,
>
> Sorry for the delay.
> Let me check with the engineering team for this discrepancy.
>
> Could you please do *Reply privately to author *and send me your 
> campaign ID, ad group ID, and ad ID of the ad in question (especially 
> those 
> of the ad in your screenshot)?
> Thanks in advance.
>
> Best,
> Thanet, AdWords API Team
>
> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
> sebastia...@despegar.com wrote:
>>
>> Is there any way I can check whether the Ads are correct or not 
>> without using the UI in AdWords web?
>> I do not know whether the UI is crashing or the Ad was incorrectly 
>> created. The second case would be rare because it should have failed 
>> while 
>> it was being uploaded, but it didn't.
>>
>> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
>> sebastia...@despegar.com escribió:
>>>
>>> Hello,
>>> I have a problem when creating App Engagement Ads using the AdWords 
>>> API.
>>> In a previous question 
>>> 
>>>  
>>> I discussed how to use the AdWords API to create text and image "App 
>>> Engagement Ads" (TemplateAd's).
>>> The problem I am having now is that I am having problems visualizing 
>>> the created ads in the web UI. I have two problems:
>>>
>>> 1) App Engagement Image Ads and Text Ads.
>>> From th AdWords UI I can see they are successfully created with my 
>>> program but the preview can no longer be shown when I click "View full 
>>> size 
>>> display ad." This used to work a couple of days ago after I uploaded 
>>> Ads 
>>> with the same program. Is it possible that I am not uploading 
>>> well-formed 
>>> ad's and this is the reason the UI cannot generate a preview for them? 
>>> The 
>>> error message I get is the following:
>>>
>>> "There was an error with your operation. If you were trying to make 
>>> a change, it may not have saved. Please refresh this page to try again. 
>>> If 
>>> the error continues, log out of your AdWords account, then log in again 
>>> and 
>>> return to this page."
>>>
>>> Strangely enough, if I enter the ad and click "save", after I do 
>>> that the UI becomes able to show the preview.
>>> Can somebody explain this to me?
>>>
>>> 2) App Engagement Text Ads.
>>> Apparently, with my program, the "Call to Action" field is loaded 
>>> correctly but when shown in the preview it is not loaded correctly. I 
>>> attach an image to this post so you can understand the problem. In the 
>>> image, where it says "INSTALL" it should say what the "Call to Action" 
>>> field says, but this is not what I get.
>>>
>>>

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-- 
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Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
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Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hello Sebastian,

Really sorry for keeping you waiting.
I'm chasing this issue with the engineering team, but unfortunately, I 
haven't got update from them yet.

Cheers,
Thanet, AdWords API Team

On Monday, September 14, 2015 at 9:54:41 PM UTC+9, 
sebastian.lame...@despegar.com wrote:
>
> Hello Thanet,
> Do you have any news on these issues?
> 1) UI crash when clicking "View full size display ad"
> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
> image. (see my first post)
> Thanks again,
> seb.
>
> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hi Sebastian,
>>
>> Unfortunately, I haven't got update back from the engineering team.
>> I'll let you know once I get update.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Hello Thanet,
>>> You replied to me privately on September 2nd after my private response 
>>> to you.
>>> Do you have news on this issue? I am still getting the UI crash after 
>>> creating TempalteAd's
>>> with the AdWords API.
>>>
>>> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
>>> Praneenararat (AdWords API Team) escribió:

 Hello Sebastian,

 Sorry for the delay.
 Let me check with the engineering team for this discrepancy.

 Could you please do *Reply privately to author *and send me your 
 campaign ID, ad group ID, and ad ID of the ad in question (especially 
 those 
 of the ad in your screenshot)?
 Thanks in advance.

 Best,
 Thanet, AdWords API Team

 On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
 sebastia...@despegar.com wrote:
>
> Is there any way I can check whether the Ads are correct or not 
> without using the UI in AdWords web?
> I do not know whether the UI is crashing or the Ad was incorrectly 
> created. The second case would be rare because it should have failed 
> while 
> it was being uploaded, but it didn't.
>
> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
> sebastia...@despegar.com escribió:
>>
>> Hello,
>> I have a problem when creating App Engagement Ads using the AdWords 
>> API.
>> In a previous question 
>> 
>>  
>> I discussed how to use the AdWords API to create text and image "App 
>> Engagement Ads" (TemplateAd's).
>> The problem I am having now is that I am having problems visualizing 
>> the created ads in the web UI. I have two problems:
>>
>> 1) App Engagement Image Ads and Text Ads.
>> From th AdWords UI I can see they are successfully created with my 
>> program but the preview can no longer be shown when I click "View full 
>> size 
>> display ad." This used to work a couple of days ago after I uploaded Ads 
>> with the same program. Is it possible that I am not uploading 
>> well-formed 
>> ad's and this is the reason the UI cannot generate a preview for them? 
>> The 
>> error message I get is the following:
>>
>> "There was an error with your operation. If you were trying to make a 
>> change, it may not have saved. Please refresh this page to try again. If 
>> the error continues, log out of your AdWords account, then log in again 
>> and 
>> return to this page."
>>
>> Strangely enough, if I enter the ad and click "save", after I do that 
>> the UI becomes able to show the preview.
>> Can somebody explain this to me?
>>
>> 2) App Engagement Text Ads.
>> Apparently, with my program, the "Call to Action" field is loaded 
>> correctly but when shown in the preview it is not loaded correctly. I 
>> attach an image to this post so you can understand the problem. In the 
>> image, where it says "INSTALL" it should say what the "Call to Action" 
>> field says, but this is not what I get.
>>
>>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: Problem creating App Engagement Ads

[sebastian . lamelas]

Hello Thanet,
Do you have any news on these issues?
1) UI crash when clicking "View full size display ad"
2) Discrepancy between Call-to-action field in Text Ads and rendered ad 
image. (see my first post)
Thanks again,
seb.

El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack 
Praneenararat (AdWords API Team) escribió:
>
> Hi Sebastian,
>
> Unfortunately, I haven't got update back from the engineering team.
> I'll let you know once I get update.
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
> sebastia...@despegar.com  wrote:
>>
>> Hello Thanet,
>> You replied to me privately on September 2nd after my private response to 
>> you.
>> Do you have news on this issue? I am still getting the UI crash after 
>> creating TempalteAd's
>> with the AdWords API.
>>
>> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
>> Praneenararat (AdWords API Team) escribió:
>>>
>>> Hello Sebastian,
>>>
>>> Sorry for the delay.
>>> Let me check with the engineering team for this discrepancy.
>>>
>>> Could you please do *Reply privately to author *and send me your 
>>> campaign ID, ad group ID, and ad ID of the ad in question (especially those 
>>> of the ad in your screenshot)?
>>> Thanks in advance.
>>>
>>> Best,
>>> Thanet, AdWords API Team
>>>
>>> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
>>> sebastia...@despegar.com wrote:

 Is there any way I can check whether the Ads are correct or not without 
 using the UI in AdWords web?
 I do not know whether the UI is crashing or the Ad was incorrectly 
 created. The second case would be rare because it should have failed while 
 it was being uploaded, but it didn't.

 El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
 sebastia...@despegar.com escribió:
>
> Hello,
> I have a problem when creating App Engagement Ads using the AdWords 
> API.
> In a previous question 
> 
>  
> I discussed how to use the AdWords API to create text and image "App 
> Engagement Ads" (TemplateAd's).
> The problem I am having now is that I am having problems visualizing 
> the created ads in the web UI. I have two problems:
>
> 1) App Engagement Image Ads and Text Ads.
> From th AdWords UI I can see they are successfully created with my 
> program but the preview can no longer be shown when I click "View full 
> size 
> display ad." This used to work a couple of days ago after I uploaded Ads 
> with the same program. Is it possible that I am not uploading well-formed 
> ad's and this is the reason the UI cannot generate a preview for them? 
> The 
> error message I get is the following:
>
> "There was an error with your operation. If you were trying to make a 
> change, it may not have saved. Please refresh this page to try again. If 
> the error continues, log out of your AdWords account, then log in again 
> and 
> return to this page."
>
> Strangely enough, if I enter the ad and click "save", after I do that 
> the UI becomes able to show the preview.
> Can somebody explain this to me?
>
> 2) App Engagement Text Ads.
> Apparently, with my program, the "Call to Action" field is loaded 
> correctly but when shown in the preview it is not loaded correctly. I 
> attach an image to this post so you can understand the problem. In the 
> image, where it says "INSTALL" it should say what the "Call to Action" 
> field says, but this is not what I get.
>
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
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Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Sebastian,

Unfortunately, I haven't got update back from the engineering team.
I'll let you know once I get update.

Best,
Thanet, AdWords API Team

On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, 
sebastian.lame...@despegar.com wrote:
>
> Hello Thanet,
> You replied to me privately on September 2nd after my private response to 
> you.
> Do you have news on this issue? I am still getting the UI crash after 
> creating TempalteAd's
> with the AdWords API.
>
> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
> Praneenararat (AdWords API Team) escribió:
>>
>> Hello Sebastian,
>>
>> Sorry for the delay.
>> Let me check with the engineering team for this discrepancy.
>>
>> Could you please do *Reply privately to author *and send me your 
>> campaign ID, ad group ID, and ad ID of the ad in question (especially those 
>> of the ad in your screenshot)?
>> Thanks in advance.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
>> sebastia...@despegar.com wrote:
>>>
>>> Is there any way I can check whether the Ads are correct or not without 
>>> using the UI in AdWords web?
>>> I do not know whether the UI is crashing or the Ad was incorrectly 
>>> created. The second case would be rare because it should have failed while 
>>> it was being uploaded, but it didn't.
>>>
>>> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
>>> sebastia...@despegar.com escribió:

 Hello,
 I have a problem when creating App Engagement Ads using the AdWords API.
 In a previous question 
 
  
 I discussed how to use the AdWords API to create text and image "App 
 Engagement Ads" (TemplateAd's).
 The problem I am having now is that I am having problems visualizing 
 the created ads in the web UI. I have two problems:

 1) App Engagement Image Ads and Text Ads.
 From th AdWords UI I can see they are successfully created with my 
 program but the preview can no longer be shown when I click "View full 
 size 
 display ad." This used to work a couple of days ago after I uploaded Ads 
 with the same program. Is it possible that I am not uploading well-formed 
 ad's and this is the reason the UI cannot generate a preview for them? The 
 error message I get is the following:

 "There was an error with your operation. If you were trying to make a 
 change, it may not have saved. Please refresh this page to try again. If 
 the error continues, log out of your AdWords account, then log in again 
 and 
 return to this page."

 Strangely enough, if I enter the ad and click "save", after I do that 
 the UI becomes able to show the preview.
 Can somebody explain this to me?

 2) App Engagement Text Ads.
 Apparently, with my program, the "Call to Action" field is loaded 
 correctly but when shown in the preview it is not loaded correctly. I 
 attach an image to this post so you can understand the problem. In the 
 image, where it says "INSTALL" it should say what the "Call to Action" 
 field says, but this is not what I get.



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Re: Problem creating App Engagement Ads

[sebastian . lamelas]

Hello Thanet,
You replied to me privately on September 2nd after my private response to 
you.
Do you have news on this issue? I am still getting the UI crash after 
creating TempalteAd's
with the AdWords API.

El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack 
Praneenararat (AdWords API Team) escribió:
>
> Hello Sebastian,
>
> Sorry for the delay.
> Let me check with the engineering team for this discrepancy.
>
> Could you please do *Reply privately to author *and send me your campaign 
> ID, ad group ID, and ad ID of the ad in question (especially those of the 
> ad in your screenshot)?
> Thanks in advance.
>
> Best,
> Thanet, AdWords API Team
>
> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
> sebastia...@despegar.com  wrote:
>>
>> Is there any way I can check whether the Ads are correct or not without 
>> using the UI in AdWords web?
>> I do not know whether the UI is crashing or the Ad was incorrectly 
>> created. The second case would be rare because it should have failed while 
>> it was being uploaded, but it didn't.
>>
>> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
>> sebastia...@despegar.com escribió:
>>>
>>> Hello,
>>> I have a problem when creating App Engagement Ads using the AdWords API.
>>> In a previous question 
>>> 
>>>  
>>> I discussed how to use the AdWords API to create text and image "App 
>>> Engagement Ads" (TemplateAd's).
>>> The problem I am having now is that I am having problems visualizing the 
>>> created ads in the web UI. I have two problems:
>>>
>>> 1) App Engagement Image Ads and Text Ads.
>>> From th AdWords UI I can see they are successfully created with my 
>>> program but the preview can no longer be shown when I click "View full size 
>>> display ad." This used to work a couple of days ago after I uploaded Ads 
>>> with the same program. Is it possible that I am not uploading well-formed 
>>> ad's and this is the reason the UI cannot generate a preview for them? The 
>>> error message I get is the following:
>>>
>>> "There was an error with your operation. If you were trying to make a 
>>> change, it may not have saved. Please refresh this page to try again. If 
>>> the error continues, log out of your AdWords account, then log in again and 
>>> return to this page."
>>>
>>> Strangely enough, if I enter the ad and click "save", after I do that 
>>> the UI becomes able to show the preview.
>>> Can somebody explain this to me?
>>>
>>> 2) App Engagement Text Ads.
>>> Apparently, with my program, the "Call to Action" field is loaded 
>>> correctly but when shown in the preview it is not loaded correctly. I 
>>> attach an image to this post so you can understand the problem. In the 
>>> image, where it says "INSTALL" it should say what the "Call to Action" 
>>> field says, but this is not what I get.
>>>
>>>

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Re: Problem creating App Engagement Ads

[Thanet Knack Praneenararat (AdWords API Team)]

Hello Sebastian,

Sorry for the delay.
Let me check with the engineering team for this discrepancy.

Could you please do *Reply privately to author *and send me your campaign 
ID, ad group ID, and ad ID of the ad in question (especially those of the 
ad in your screenshot)?
Thanks in advance.

Best,
Thanet, AdWords API Team

On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, 
sebastian.lame...@despegar.com wrote:
>
> Is there any way I can check whether the Ads are correct or not without 
> using the UI in AdWords web?
> I do not know whether the UI is crashing or the Ad was incorrectly 
> created. The second case would be rare because it should have failed while 
> it was being uploaded, but it didn't.
>
> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
> sebastia...@despegar.com escribió:
>>
>> Hello,
>> I have a problem when creating App Engagement Ads using the AdWords API.
>> In a previous question 
>> 
>>  
>> I discussed how to use the AdWords API to create text and image "App 
>> Engagement Ads" (TemplateAd's).
>> The problem I am having now is that I am having problems visualizing the 
>> created ads in the web UI. I have two problems:
>>
>> 1) App Engagement Image Ads and Text Ads.
>> From th AdWords UI I can see they are successfully created with my 
>> program but the preview can no longer be shown when I click "View full size 
>> display ad." This used to work a couple of days ago after I uploaded Ads 
>> with the same program. Is it possible that I am not uploading well-formed 
>> ad's and this is the reason the UI cannot generate a preview for them? The 
>> error message I get is the following:
>>
>> "There was an error with your operation. If you were trying to make a 
>> change, it may not have saved. Please refresh this page to try again. If 
>> the error continues, log out of your AdWords account, then log in again and 
>> return to this page."
>>
>> Strangely enough, if I enter the ad and click "save", after I do that the 
>> UI becomes able to show the preview.
>> Can somebody explain this to me?
>>
>> 2) App Engagement Text Ads.
>> Apparently, with my program, the "Call to Action" field is loaded 
>> correctly but when shown in the preview it is not loaded correctly. I 
>> attach an image to this post so you can understand the problem. In the 
>> image, where it says "INSTALL" it should say what the "Call to Action" 
>> field says, but this is not what I get.
>>
>>

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Re: Problem creating App Engagement Ads

[sebastian . lamelas]

Is there any way I can check whether the Ads are correct or not without 
using the UI in AdWords web?
I do not know whether the UI is crashing or the Ad was incorrectly created. 
The second case would be rare because it should have failed while it was 
being uploaded, but it didn't.

El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), 
sebastia...@despegar.com escribió:
>
> Hello,
> I have a problem when creating App Engagement Ads using the AdWords API.
> In a previous question 
> 
>  
> I discussed how to use the AdWords API to create text and image "App 
> Engagement Ads" (TemplateAd's).
> The problem I am having now is that I am having problems visualizing the 
> created ads in the web UI. I have two problems:
>
> 1) App Engagement Image Ads and Text Ads.
> From th AdWords UI I can see they are successfully created with my program 
> but the preview can no longer be shown when I click "View full size display 
> ad." This used to work a couple of days ago after I uploaded Ads with the 
> same program. Is it possible that I am not uploading well-formed ad's and 
> this is the reason the UI cannot generate a preview for them? The error 
> message I get is the following:
>
> "There was an error with your operation. If you were trying to make a 
> change, it may not have saved. Please refresh this page to try again. If 
> the error continues, log out of your AdWords account, then log in again and 
> return to this page."
>
> Strangely enough, if I enter the ad and click "save", after I do that the 
> UI becomes able to show the preview.
> Can somebody explain this to me?
>
> 2) App Engagement Text Ads.
> Apparently, with my program, the "Call to Action" field is loaded 
> correctly but when shown in the preview it is not loaded correctly. I 
> attach an image to this post so you can understand the problem. In the 
> image, where it says "INSTALL" it should say what the "Call to Action" 
> field says, but this is not what I get.
>
>

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Problem creating App Engagement Ads

[sebastian . lamelas]

Hello,
I have a problem when creating App Engagement Ads using the AdWords API.
In a previous question 

 
I discussed how to use the AdWords API to create text and image "App 
Engagement Ads" (TemplateAd's).
The problem I am having now is that I am having problems visualizing the 
created ads in the web UI. I have two problems:

1) App Engagement Image Ads and Text Ads.
>From th AdWords UI I can see they are successfully created with my program 
but the preview can no longer be shown when I click "View full size display 
ad." This used to work a couple of days ago after I uploaded Ads with the 
same program. Is it possible that I am not uploading well-formed ad's and 
this is the reason the UI cannot generate a preview for them? The error 
message I get is the following:

"There was an error with your operation. If you were trying to make a 
change, it may not have saved. Please refresh this page to try again. If 
the error continues, log out of your AdWords account, then log in again and 
return to this page."

Strangely enough, if I enter the ad and click "save", after I do that the 
UI becomes able to show the preview.
Can somebody explain this to me?

2) App Engagement Text Ads.
Apparently, with my program, the "Call to Action" field is loaded correctly 
but when shown in the preview it is not loaded correctly. I attach an image 
to this post so you can understand the problem. In the image, where it says 
"INSTALL" it should say what the "Call to Action" field says, but this is 
not what I get.

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-- 
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Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
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