RE: ERROR_GETTING_RESPONSE_FROM_BACKEND when downloading Product Partition Report for some Campaigns

2019-04-23 Thread googleadsapi-forumadvisor via AdWords API and Google Ads API Forum 


Hi Ananth,

Can you please provide some of the report queries you used that resulted in
this error through *reply privately to author*?

Thanks,
Anthony
Google Ads API Team



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On 04/23/19 07:24:14 garre.ana...@gmail.com wrote:


Hi,

Recently we started a new exercise to download Product Partition Report
and for some Campaigns I am seeing exceptions below :-

Caused by: HTTP Response Code: 500, Trigger: Unable to read report data,
Type: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

at
com.google.api.ads.adwords.lib.utils.v201809.DetailedReportDownloadResponseException$Builder.build(
DetailedReportDownloadResponseException.java:35)

at
com.google.api.ads.adwords.lib.utils.AdHocReportDownloadHelperImpl.handleResponse(
AdHocReportDownloadHelperImpl.java:117)

at
com.google.api.ads.adwords.lib.utils.AdHocReportDownloadHelperImpl.downloadReport(
AdHocReportDownloadHelperImpl.java:60)


I have gone through other forums but looks like this is case specific, can
anyone help me on this.

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Re: ERROR_GETTING_RESPONSE_FROM_BACKEND when downloading Product Partition Report for some Campaigns

2016-10-28 Thread Stefan Kleine Stegemann 

Hi,

just wanted to update this thread saying that the problem does not longer 
exist. Thanks for solving it.

Best,
Stefan


Am Dienstag, 25. Oktober 2016 12:19:30 UTC+2 schrieb Stefan Kleine 
Stegemann:
>
> Hi,
>
>
> we are experiencing problems when downloading product partition reports 
> for some campaigns. We're loading these reports for large number of 
> campaigns without problems but three campaigns started to fail consistently 
> this morning (german  time). We've successfully downloaded reports for the 
> "problematic" campaigns in the past days.
>
> We're using the ReportDownloader from the Java API (v201607) and noticed 
> that the call almost immediately fails with a 
> DetailedReportDownloadResponseException:
>
> com.google.api.ads.adwords.lib.utils.v201607.
> DetailedReportDownloadResponseException: 500
> at com.google.api.ads.adwords.lib.utils.v201607.
> DetailedReportDownloadResponseException$Builder.build(
> DetailedReportDownloadResponseException.java:35
> )
> at com.google.api.ads.adwords.lib.utils.
> AdHocReportDownloadHelperImpl.handleResponse(AdHocReportDownloadHelperImpl
> .java:111)
> at com.google.api.ads.adwords.lib.utils.
> AdHocReportDownloadHelperImpl.downloadReport(AdHocReportDownloadHelperImpl
> .java:55)
> at sun.reflect.GeneratedMethodAccessor279.invoke(Unknown Source)
> at sun.reflect.DelegatingMethodAccessorImpl.invoke(
> DelegatingMethodAccessorImpl.java:43)
> at java.lang.reflect.Method.invoke(Method.java:483)
> at com.google.api.ads.common.lib.utils.AdsUtilityInvocationHandler
> .handleInvocation(AdsUtilityInvocationHandler.java:46)
> at com.google.common.reflect.AbstractInvocationHandler.invoke(
> AbstractInvocationHandler.java:87)
> at com.sun.proxy.$Proxy118.downloadReport(Unknown Source)
> at com.google.api.ads.adwords.lib.utils.AdHocReportDownloadHelper.
> downloadReport(AdHocReportDownloadHelper.java:49)
> at com.google.api.ads.adwords.lib.utils.v201607.ReportDownloader.
> downloadReport(ReportDownloader.java:72)
>
>
> According to the exception details, the problem is not triggered by the 
> report definition but some internal error:
>
> 2016-10-25 11:15:59,243 121808 [qtp1454127753-13] ERROR 
> AdWordsReportDownloadImpl  httpStatus: 500
> 2016-10-25 11:15:59,243 121808 [qtp1454127753-13] ERROR 
> AdWordsReportDownloadImpl  message: 500
> 2016-10-25 11:15:59,244 121809 [qtp1454127753-13] ERROR 
> AdWordsReportDownloadImpl  fieldPath: --
> 2016-10-25 11:15:59,245 121810 [qtp1454127753-13] ERROR 
> AdWordsReportDownloadImpl  trigger: Unable to read report data
> 2016-10-25 11:15:59,246 121811 [qtp1454127753-13] ERROR 
> AdWordsReportDownloadImpl  type: ReportDownloadError.
> ERROR_GETTING_RESPONSE_FROM_BACKEND
>
>
> The report definition looks as follows:
>
> 
> https://adwords.google.com/api/adwords/cm/v201607";>
>   
> AdGroupId
> AverageCpc
> CampaignId
> Id
> Clicks
> Cost
> Impressions
> CpcBid
> ParentCriterionId
> PartitionType
> ProductGroup
> SearchImpressionShare
> BenchmarkAverageMaxCpc
> 
>   CampaignId
>   EQUALS
>   
> 
> 
>   AdGroupStatus
>   EQUALS
>   ENABLED
> 
> 
>   IsNegative
>   EQUALS
>   false
> 
> 
>   20160924
>   20161023
> 
>   
>   BMOS Report
>   PRODUCT_PARTITION_REPORT
>   CUSTOM_DATE
>   GZIPPED_XML
> 
>
> I cannot write the client customer id or campaign ids here, but I'll be 
> happy to share it with you privately if that's necessary for investigation.
>
> Best,
> Stefan
>
>
>

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Re: ERROR_GETTING_RESPONSE_FROM_BACKEND when downloading Product Partition Report for some Campaigns

2016-10-26 Thread abweg 
Hi,
same problem, but only one account fails.
Response Code: 500, Trigger: Unable to read report data, Type: 
ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND. 
Any idea?
Thanks A. Boldt 


Am Dienstag, 25. Oktober 2016 12:19:30 UTC+2 schrieb Stefan Kleine 
Stegemann:
>
> Hi,
>
>
> we are experiencing problems when downloading product partition reports 
> for some campaigns. We're loading these reports for large number of 
> campaigns without problems but three campaigns started to fail consistently 
> this morning (german  time). We've successfully downloaded reports for the 
> "problematic" campaigns in the past days.
>
> We're using the ReportDownloader from the Java API (v201607) and noticed 
> that the call almost immediately fails with a 
> DetailedReportDownloadResponseException:
>
> com.google.api.ads.adwords.lib.utils.v201607.
> DetailedReportDownloadResponseException: 500
> at com.google.api.ads.adwords.lib.utils.v201607.
> DetailedReportDownloadResponseException$Builder.build(
> DetailedReportDownloadResponseException.java:35
> )
> at com.google.api.ads.adwords.lib.utils.
> AdHocReportDownloadHelperImpl.handleResponse(AdHocReportDownloadHelperImpl
> .java:111)
> at com.google.api.ads.adwords.lib.utils.
> AdHocReportDownloadHelperImpl.downloadReport(AdHocReportDownloadHelperImpl
> .java:55)
> at sun.reflect.GeneratedMethodAccessor279.invoke(Unknown Source)
> at sun.reflect.DelegatingMethodAccessorImpl.invoke(
> DelegatingMethodAccessorImpl.java:43)
> at java.lang.reflect.Method.invoke(Method.java:483)
> at com.google.api.ads.common.lib.utils.AdsUtilityInvocationHandler
> .handleInvocation(AdsUtilityInvocationHandler.java:46)
> at com.google.common.reflect.AbstractInvocationHandler.invoke(
> AbstractInvocationHandler.java:87)
> at com.sun.proxy.$Proxy118.downloadReport(Unknown Source)
> at com.google.api.ads.adwords.lib.utils.AdHocReportDownloadHelper.
> downloadReport(AdHocReportDownloadHelper.java:49)
> at com.google.api.ads.adwords.lib.utils.v201607.ReportDownloader.
> downloadReport(ReportDownloader.java:72)
>
>
> According to the exception details, the problem is not triggered by the 
> report definition but some internal error:
>
> 2016-10-25 11:15:59,243 121808 [qtp1454127753-13] ERROR 
> AdWordsReportDownloadImpl  httpStatus: 500
> 2016-10-25 11:15:59,243 121808 [qtp1454127753-13] ERROR 
> AdWordsReportDownloadImpl  message: 500
> 2016-10-25 11:15:59,244 121809 [qtp1454127753-13] ERROR 
> AdWordsReportDownloadImpl  fieldPath: --
> 2016-10-25 11:15:59,245 121810 [qtp1454127753-13] ERROR 
> AdWordsReportDownloadImpl  trigger: Unable to read report data
> 2016-10-25 11:15:59,246 121811 [qtp1454127753-13] ERROR 
> AdWordsReportDownloadImpl  type: ReportDownloadError.
> ERROR_GETTING_RESPONSE_FROM_BACKEND
>
>
> The report definition looks as follows:
>
> 
> https://adwords.google.com/api/adwords/cm/v201607";>
>   
> AdGroupId
> AverageCpc
> CampaignId
> Id
> Clicks
> Cost
> Impressions
> CpcBid
> ParentCriterionId
> PartitionType
> ProductGroup
> SearchImpressionShare
> BenchmarkAverageMaxCpc
> 
>   CampaignId
>   EQUALS
>   
> 
> 
>   AdGroupStatus
>   EQUALS
>   ENABLED
> 
> 
>   IsNegative
>   EQUALS
>   false
> 
> 
>   20160924
>   20161023
> 
>   
>   BMOS Report
>   PRODUCT_PARTITION_REPORT
>   CUSTOM_DATE
>   GZIPPED_XML
> 
>
> I cannot write the client customer id or campaign ids here, but I'll be 
> happy to share it with you privately if that's necessary for investigation.
>
> Best,
> Stefan
>
>
>

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Re: ERROR_GETTING_RESPONSE_FROM_BACKEND when downloading Product Partition Report for some Campaigns

2016-10-25 Thread Stefan Kleine Stegemann 
Hi Shwetha,

thanks for the fast reply. I sent you the campaign ids via private reply.

I cannot tell whether it's related to the campaign or account, because each 
campaign belongs to a separate account and our system does not "manage" any 
other campaigns from these accounts.

Best,
Stefan


Am Dienstag, 25. Oktober 2016 16:08:34 UTC+2 schrieb Shwetha Vastrad 
(AdWords API Team):
>
> Hi Stefan,
>
> Could you provide the Campaign IDs which are experiencing this issue? Is 
> it isolated to these particular Campaigns or AdWords account? You can use 
> *Reply 
> privately to author* to send this information. 
>
> Thanks,
> Shwetha, AdWords API Team.
>

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Re: ERROR_GETTING_RESPONSE_FROM_BACKEND when downloading Product Partition Report for some Campaigns

2016-10-25 Thread 'Shwetha Vastrad (AdWords API Team)' via AdWords API Forum 
Hi Stefan,

Could you provide the Campaign IDs which are experiencing this issue? Is it 
isolated to these particular Campaigns or AdWords account? You can use *Reply 
privately to author* to send this information. 

Thanks,
Shwetha, AdWords API Team.

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