Re: [AFMUG] Ticketing systems

[D. Bernardi]

We use RT here.  Paid a guy to customize it for us.  Let me know if 
you have specific questions and I'll try to get answers.



At 09:36 AM 4/10/2023, Adam Moffett wrote:

Content-Language: en-US
Content-Type: multipart/alternative;

boundary="_000_SN7PR05MB9307BDD3083F3CAF4D9B0B95A3959SN7PR05MB9307namp_"

At a glance it looks like Request Tracker is free if self hosted and 
you pay for cloud hosting with support.  Is that the case?


Get <https://aka.ms/o0ukef>Outlook for iOS

--
From: AF  on behalf of CBB - Jay Fuller 


Sent: Sunday, April 9, 2023 3:29:24 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Ticketing systems


Seems like at one point everything was rt / request tracker.  That 
not around anymore ?


- Reply message -
From: "Chuck McCown via AF" 
To: "AnimalFarm Microwave Users Group" 
Cc: 
Subject: [AFMUG] Ticketing systems
Date: Sun, Apr 9, 2023 10:22 AM

What are these tickets of which you speak

Ohhh yes, I have dim memories of "the time before fiber" when things 
would stop working correctly leading to unhappy customers.


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Re: [AFMUG] Ticketing systems

[Adam Moffett]

At a glance it looks like Request Tracker is free if self hosted and you pay 
for cloud hosting with support.  Is that the case?

Get Outlook for iOS<https://aka.ms/o0ukef>

From: AF  on behalf of CBB - Jay Fuller 

Sent: Sunday, April 9, 2023 3:29:24 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Ticketing systems


Seems like at one point everything was rt / request tracker.  That not around 
anymore ?

- Reply message -
From: "Chuck McCown via AF" 
To: "AnimalFarm Microwave Users Group" 
Cc: 
Subject: [AFMUG] Ticketing systems
Date: Sun, Apr 9, 2023 10:22 AM

What are these tickets of which you speak

Ohhh yes, I have dim memories of “the time before fiber” when things would stop 
working correctly leading to unhappy customers.

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Re: [AFMUG] Ticketing systems

[Adam Moffett]

Tickets aren’t just for broken things you know.

Get Outlook for iOS<https://aka.ms/o0ukef>

From: AF  on behalf of Chuck McCown via AF 

Sent: Sunday, April 9, 2023 11:22:20 AM
To: AnimalFarm Microwave Users Group 
Cc: ch...@go-mtc.com 
Subject: Re: [AFMUG] Ticketing systems

What are these tickets of which you speak

Ohhh yes, I have dim memories of “the time before fiber” when things would stop 
working correctly leading to unhappy customers.

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Re: [AFMUG] Ticketing systems

[Steve Jones]

we use an old version of kayako and its awesome, but dying on us and was
installed to a locked VM so when it dies it will be dead. It had great
mutliuser, ticket escalation, time tracking, and a buildable troubleshooter
with a customer face. I think its all online now and I havent really looked
at the current versions

just took a look, it appears to have gone bubblefluff https://kayako.com/

On Sun, Apr 9, 2023 at 8:45 AM Adam Moffett  wrote:

> What are current opinions on best ticketing systems?
>
> Seems like everything is expensive or terrible or both.
>
>
> Get Outlook for iOS 
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>
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Re: [AFMUG] Ticketing systems

[CBB - Jay Fuller]

Seems like at one point everything was rt / request tracker.  That not around 
anymore ?

- Reply message -
From: "Chuck McCown via AF" 
To: "AnimalFarm Microwave Users Group" 
Cc: 
Subject: [AFMUG] Ticketing systems
Date: Sun, Apr 9, 2023 10:22 AM

What are these tickets of which you speak

Ohhh yes, I have dim memories of “the time before fiber” when things would 
stop working correctly leading to unhappy customers.-- 
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http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] Ticketing systems

[Chuck McCown via AF]

What are these tickets of which you speak

Ohhh yes, I have dim memories of “the time before fiber” when things would stop 
working correctly leading to unhappy customers.
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Re: [AFMUG] Ticketing systems

[Forrest Christian (List Account)]

If you find one which is inexpensive and works reliably let me know.

I'm using osticket which works except it sometimes doesn't flag a ticket
correctly after a customer replies to an open ticket.   So you end up with
a customer which has replied but you don't realize has replied.  Pisses me
and the customer off.

I've considered some of the SaaS systems but by the time I get the features
I want/ need,  they're prohibitively expensive.  Like $100/agent/ month for
zendesk,  although I have some needs which would typically be needed by a
larger organization such as multiple brand support.

On Sun, Apr 9, 2023, 7:46 AM Adam Moffett  wrote:

> What are current opinions on best ticketing systems?
>
> Seems like everything is expensive or terrible or both.
>
>
> Get Outlook for iOS 
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
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Re: [AFMUG] Ticketing systems

[Bill Prince]

Give preference to the ones that are both.


bp


On 4/9/2023 6:42 AM, Adam Moffett wrote:

What are current opinions on best ticketing systems?

Seems like everything is expensive or terrible or both.


Get Outlook for iOS 
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[AFMUG] Ticketing systems

[Adam Moffett]

What are current opinions on best ticketing systems?

Seems like everything is expensive or terrible or both.


Get Outlook for iOS
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http://af.afmug.com/mailman/listinfo/af_af.afmug.com