Re: [AFMUG] Epmp recovery?
Power loss during upgrade, do you have a fix yet? The forum said u were working on something? On Mon, Dec 8, 2014 at 7:12 AM, Josh Luthman via Af wrote: > On the forum it says if the upgrade fails and it didn't boot you have to > RMA? > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > On Dec 8, 2014 3:52 AM, "Sriram Chaturvedi via Af" wrote: > >> Hi TJ, >> >> What state is the SM in right now? Does it boot up on the older load? >> Have you tried a factory reset yet? What was the upgrade failure? Was it >> the GUI indicating an upgrade failure during a normal upgrade or did you >> have some sort of a power failure during the upgrade? Are you able to >> access the radio via its default or fallback IP? >> >> A lot questions before determining its not recoverable and going the >> RMA route :) >> >> Alternately, you can contact our support engineers for this as you'll >> have to go through them to determine the RMA anyway. >> >> Thanks, >> Sriram >> >> >> >> On Dec 8, 2014, at 11:50 AM, TJ Trout via Af wrote: >> >> Seriously? How can that be? >> >> On Sun, Dec 7, 2014 at 7:57 PM, Josh Luthman via Af wrote: >> >>> Nope, RMA :( >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> On Dec 7, 2014 10:07 PM, "TJ Trout via Af" wrote: >>> I have a SM that failed upgrade, is it possible to recover? TJ >>> >>
Re: [AFMUG] Epmp recovery?
On the forum it says if the upgrade fails and it didn't boot you have to RMA? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Dec 8, 2014 3:52 AM, "Sriram Chaturvedi via Af" wrote: > Hi TJ, > > What state is the SM in right now? Does it boot up on the older load? > Have you tried a factory reset yet? What was the upgrade failure? Was it > the GUI indicating an upgrade failure during a normal upgrade or did you > have some sort of a power failure during the upgrade? Are you able to > access the radio via its default or fallback IP? > > A lot questions before determining its not recoverable and going the RMA > route :) > > Alternately, you can contact our support engineers for this as you'll > have to go through them to determine the RMA anyway. > > Thanks, > Sriram > > > > On Dec 8, 2014, at 11:50 AM, TJ Trout via Af wrote: > > Seriously? How can that be? > > On Sun, Dec 7, 2014 at 7:57 PM, Josh Luthman via Af wrote: > >> Nope, RMA :( >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> On Dec 7, 2014 10:07 PM, "TJ Trout via Af" wrote: >> >>> I have a SM that failed upgrade, is it possible to recover? >>> >>> TJ >>> >> >
Re: [AFMUG] Epmp recovery?
Hi TJ, What state is the SM in right now? Does it boot up on the older load? Have you tried a factory reset yet? What was the upgrade failure? Was it the GUI indicating an upgrade failure during a normal upgrade or did you have some sort of a power failure during the upgrade? Are you able to access the radio via its default or fallback IP? A lot questions before determining its not recoverable and going the RMA route :) Alternately, you can contact our support engineers for this as you'll have to go through them to determine the RMA anyway. Thanks, Sriram On Dec 8, 2014, at 11:50 AM, TJ Trout via Af mailto:af@afmug.com>> wrote: Seriously? How can that be? On Sun, Dec 7, 2014 at 7:57 PM, Josh Luthman via Af mailto:af@afmug.com>> wrote: Nope, RMA :( Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Dec 7, 2014 10:07 PM, "TJ Trout via Af" mailto:af@afmug.com>> wrote: I have a SM that failed upgrade, is it possible to recover? TJ
Re: [AFMUG] Epmp recovery?
Seriously? How can that be? On Sun, Dec 7, 2014 at 7:57 PM, Josh Luthman via Af wrote: > Nope, RMA :( > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > On Dec 7, 2014 10:07 PM, "TJ Trout via Af" wrote: > >> I have a SM that failed upgrade, is it possible to recover? >> >> TJ >> >
Re: [AFMUG] Epmp recovery?
Nope, RMA :( Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Dec 7, 2014 10:07 PM, "TJ Trout via Af" wrote: > I have a SM that failed upgrade, is it possible to recover? > > TJ >
[AFMUG] Epmp recovery?
I have a SM that failed upgrade, is it possible to recover? TJ
