subject:"Re\: \[AFMUG\] Sonar Billing Portal"


Chuck

It ain't even summer yet



On 2/27/2018 6:42 PM, Chuck McCown wrote:

I know my forehead brain is toasted today...
*From:* Sterling Jacobson
*Sent:* Tuesday, February 27, 2018 5:30 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal

Ah, that explains it.

I’ll follow up tomorrow, thanks for your help/responses Simon.

I guess I’ll just go home too.

Customers don’t use their internet after hours anyways 

*From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon Westlake
*Sent:* Tuesday, February 27, 2018 5:19 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal

We're closed right now. Nobody is going to respond until tomorrow. You 
can give them a call in the morning as well if you'd like to.


On 2/27/2018 6:15 PM, Sterling Jacobson wrote:

I’ve been responding to support emails from your team, and just
sent another email just now.

Not getting a lot of response back.

I figured out how to reset it with digitalocean, so I can do that,
just not sure if your team is working on it as is, or if they want
it reset now?

They need to reply to my emails.

*From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon Westlake
*Sent:* Tuesday, February 27, 2018 5:11 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal

You just reload the OS through DigitalOcean. Nothing will change
with the IP.

If you work through this with our support team, it will be a quick
and painless process.

On 2/27/2018 5:55 PM, Sterling Jacobson wrote:

The problem with wiping is that I’m not guaranteed the same IP
address.

There is a lot tied to that IP address now.

A and  name records, email server records to allow relay,
firewall config etc.

I’m not sure digital ocean has an option to just nuke an image
in place?

How do I do that with a droplet?

Or is there a ubuntu option that I can run from within, that
just resets the whole damn install to initial config?

*From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon
Westlake
*Sent:* Tuesday, February 27, 2018 4:15 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal

There is only one way to install it. It has never used nginx.
The step by step walk through is at
https://github.com/SonarSoftware/customer_portal/wiki.

We are happy to install it for you, if you wipe the server out
so we can just walk through the install process. There is no
customer login information in the portal. It is stored inside
Sonar. This can be solved very quickly with a fresh server,
and just letting our staff set it up for you.

On 2/27/2018 4:41 PM, Sterling Jacobson wrote:

That’s what I was hoping with this, but no, out of the
blue it decided to just corrupt or something.

They got it working to the degree that it shows up now,
but they had to disable nginx and run Apache.

Which is odd, because I think someone else from their
company originally got in and used nginx instead of Apache.

So their left hand doesn’t appear to know what their right
hand is doing.

Anywho, it’s still F’ed up because I lost my logo, and
apparently all of the customer defined login information
for the portal too?

Not sure, but no one can actually log in to pay yet.

It’s killing me and my customers right now.

Cassidy, is yours running Apache or nginx?

*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of
*Cassidy B. Larson
*Sent:* Tuesday, February 27, 2018 1:25 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal

I have had zero issues with their portal code. Just stock
ubuntu VM then follow their install instructions and done.
Easy peasy lemon squeezy.

I customized the logo and some text on the main page via
the config file, but that was really it. I haven’t looked
at it much since.

-- 


Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com






On Feb 27, 2018, at 12:12 PM, Sterling Jacobson
<sterl...@avative.net> wrote:

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part
of their system.

Any Sonar customer has to purchase and maintain their
own linux system to host the web/portal system.
Then that ties into their main system BUT isn't
immediately synched up with thei

Re: [AFMUG] Sonar Billing Portal


Azotel has 24 hour support???


On 2/27/2018 6:18 PM, Simon Westlake wrote:
We're closed right now. Nobody is going to respond until tomorrow. You 
can give them a call in the morning as well if you'd like to.


On 2/27/2018 6:15 PM, Sterling Jacobson wrote:


I’ve been responding to support emails from your team, and just sent 
another email just now.


Not getting a lot of response back.

I figured out how to reset it with digitalocean, so I can do that, 
just not sure if your team is working on it as is, or if they want it 
reset now?


They need to reply to my emails.

*From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon Westlake
*Sent:* Tuesday, February 27, 2018 5:11 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal

You just reload the OS through DigitalOcean. Nothing will change with 
the IP.


If you work through this with our support team, it will be a quick 
and painless process.


On 2/27/2018 5:55 PM, Sterling Jacobson wrote:

The problem with wiping is that I’m not guaranteed the same IP
address.

There is a lot tied to that IP address now.

A and  name records, email server records to allow relay,
firewall config etc.

I’m not sure digital ocean has an option to just nuke an image in
place?

How do I do that with a droplet?

Or is there a ubuntu option that I can run from within, that just
resets the whole damn install to initial config?

*From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon Westlake
*Sent:* Tuesday, February 27, 2018 4:15 PM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* Re: [AFMUG] Sonar Billing Portal

There is only one way to install it. It has never used nginx. The
step by step walk through is at
https://github.com/SonarSoftware/customer_portal/wiki.

We are happy to install it for you, if you wipe the server out so
we can just walk through the install process. There is no
customer login information in the portal. It is stored inside
Sonar. This can be solved very quickly with a fresh server, and
just letting our staff set it up for you.

On 2/27/2018 4:41 PM, Sterling Jacobson wrote:

That’s what I was hoping with this, but no, out of the blue
it decided to just corrupt or something.

They got it working to the degree that it shows up now, but
they had to disable nginx and run Apache.

Which is odd, because I think someone else from their company
originally got in and used nginx instead of Apache.

So their left hand doesn’t appear to know what their right
hand is doing.

Anywho, it’s still F’ed up because I lost my logo, and
apparently all of the customer defined login information for
the portal too?

Not sure, but no one can actually log in to pay yet.

It’s killing me and my customers right now.

Cassidy, is yours running Apache or nginx?

*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of
*Cassidy B. Larson
*Sent:* Tuesday, February 27, 2018 1:25 PM
*To:* af@afmug.com <mailto:af@afmug.com>
    *Subject:* Re: [AFMUG] Sonar Billing Portal

I have had zero issues with their portal code. Just stock
ubuntu VM then follow their install instructions and done.
Easy peasy lemon squeezy.

I customized the logo and some text on the main page via the
config file, but that was really it. I haven’t looked at it
much since.

-- 


Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com <mailto:c...@infowest.com>





On Feb 27, 2018, at 12:12 PM, Sterling Jacobson
<sterl...@avative.net <mailto:sterl...@avative.net>> wrote:

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of
their system.

Any Sonar customer has to purchase and maintain their own
linux system to host the web/portal system.
Then that ties into their main system BUT isn't
immediately synched up with their main system on any changes.

I've had several times where I've been on the phone with
customers and made a billing change in Sonar and the
customer can't see it in the portal until an unspecified
amount of time goes by and it updates magically.

NOW my portal is completely out of the blue not
responding to web requests and appears offline to my
customers, for over a day now.

Sonar can't figure it out and want me to nuke it and
start over, which if I remember, cost me a few hours of
time to arrange DNS, SSH access, IPv4/6 changes,
firewall, SSL, logo placement etc beyond their initial loa

Re: [AFMUG] Sonar Billing Portal

2018-02-27 Thread Chuck McCown

I know my forehead brain is toasted today...

From: Sterling Jacobson 
Sent: Tuesday, February 27, 2018 5:30 PM
To: af@afmug.com 
Subject: Re: [AFMUG] Sonar Billing Portal

Ah, that explains it.

I’ll follow up tomorrow, thanks for your help/responses Simon.

I guess I’ll just go home too.

Customers don’t use their internet after hours anyways 

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Simon Westlake
Sent: Tuesday, February 27, 2018 5:19 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Billing Portal

We're closed right now. Nobody is going to respond until tomorrow. You can give 
them a call in the morning as well if you'd like to.

On 2/27/2018 6:15 PM, Sterling Jacobson wrote:

  I’ve been responding to support emails from your team, and just sent another 
email just now.

  Not getting a lot of response back.

  I figured out how to reset it with digitalocean, so I can do that, just not 
sure if your team is working on it as is, or if they want it reset now?

  They need to reply to my emails.

  From: Af [mailto:af-boun...@afmug.com] On Behalf Of Simon Westlake
  Sent: Tuesday, February 27, 2018 5:11 PM
  To: af@afmug.com
  Subject: Re: [AFMUG] Sonar Billing Portal

  You just reload the OS through DigitalOcean. Nothing will change with the IP.

  If you work through this with our support team, it will be a quick and 
painless process.

  On 2/27/2018 5:55 PM, Sterling Jacobson wrote:

The problem with wiping is that I’m not guaranteed the same IP address.

There is a lot tied to that IP address now.

A and  name records, email server records to allow relay, firewall 
config etc.

I’m not sure digital ocean has an option to just nuke an image in place?

How do I do that with a droplet?

Or is there a ubuntu option that I can run from within, that just resets 
the whole damn install to initial config?

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Simon Westlake
Sent: Tuesday, February 27, 2018 4:15 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Billing Portal

There is only one way to install it. It has never used nginx. The step by 
step walk through is at https://github.com/SonarSoftware/customer_portal/wiki.

We are happy to install it for you, if you wipe the server out so we can 
just walk through the install process. There is no customer login information 
in the portal. It is stored inside Sonar. This can be solved very quickly with 
a fresh server, and just letting our staff set it up for you.

On 2/27/2018 4:41 PM, Sterling Jacobson wrote:

  That’s what I was hoping with this, but no, out of the blue it decided to 
just corrupt or something.

  They got it working to the degree that it shows up now, but they had to 
disable nginx and run Apache.

  Which is odd, because I think someone else from their company originally 
got in and used nginx instead of Apache.

  So their left hand doesn’t appear to know what their right hand is doing.

  Anywho, it’s still F’ed up because I lost my logo, and apparently all of 
the customer defined login information for the portal too?

  Not sure, but no one can actually log in to pay yet.

  It’s killing me and my customers right now.

  Cassidy, is yours running Apache or nginx?

  From: Af [mailto:af-boun...@afmug.com] On Behalf Of Cassidy B. Larson
  Sent: Tuesday, February 27, 2018 1:25 PM
  To: af@afmug.com
  Subject: Re: [AFMUG] Sonar Billing Portal

  I have had zero issues with their portal code. Just stock ubuntu VM then 
follow their install instructions and done. Easy peasy lemon squeezy.

  I customized the logo and some text on the main page via the config file, 
but that was really it. I haven’t looked at it much since. 

  -- 

  Cassidy B. Larson
  CTO - InfoWest, Inc.
  Voice: 435-773-6073
  c...@infowest.com

On Feb 27, 2018, at 12:12 PM, Sterling Jacobson <sterl...@avative.net> 
wrote:

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of their system.

Any Sonar customer has to purchase and maintain their own linux system 
to host the web/portal system.
Then that ties into their main system BUT isn't immediately synched up 
with their main system on any changes.

I've had several times where I've been on the phone with customers and 
made a billing change in Sonar and the customer can't see it in the portal 
until an unspecified amount of time goes by and it updates magically.

NOW my portal is completely out of the blue not responding to web 
requests and appears offline to my customers, for over a day now.

Sonar can't figure it out and want me t

Re: [AFMUG] Sonar Billing Portal

2018-02-27 Thread Darin Steffl

We use Linode which is similar to Digital Ocean and our IP does not change
when we rebuild a Linode (Droplet in DO terms). It would be crazy if you
had a new IP every time you wanted to reload the OS. For $5 a month, Linode
offers simple and easy VM's.

On Tue, Feb 27, 2018 at 6:30 PM, Sterling Jacobson <sterl...@avative.net>
wrote:

> Ah, that explains it.
>
>
>
> I’ll follow up tomorrow, thanks for your help/responses Simon.
>
>
>
> I guess I’ll just go home too.
>
>
>
> Customers don’t use their internet after hours anyways 
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon Westlake
> *Sent:* Tuesday, February 27, 2018 5:19 PM
>
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Sonar Billing Portal
>
>
>
> We're closed right now. Nobody is going to respond until tomorrow. You can
> give them a call in the morning as well if you'd like to.
>
> On 2/27/2018 6:15 PM, Sterling Jacobson wrote:
>
> I’ve been responding to support emails from your team, and just sent
> another email just now.
>
>
>
> Not getting a lot of response back.
>
>
>
> I figured out how to reset it with digitalocean, so I can do that, just
> not sure if your team is working on it as is, or if they want it reset now?
>
>
>
> They need to reply to my emails.
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com <af-boun...@afmug.com>] *On
> Behalf Of *Simon Westlake
> *Sent:* Tuesday, February 27, 2018 5:11 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Sonar Billing Portal
>
>
>
> You just reload the OS through DigitalOcean. Nothing will change with the
> IP.
>
> If you work through this with our support team, it will be a quick and
> painless process.
>
> On 2/27/2018 5:55 PM, Sterling Jacobson wrote:
>
> The problem with wiping is that I’m not guaranteed the same IP address.
>
>
>
> There is a lot tied to that IP address now.
>
> A and  name records, email server records to allow relay, firewall
> config etc.
>
>
>
> I’m not sure digital ocean has an option to just nuke an image in place?
>
>
>
> How do I do that with a droplet?
>
>
>
> Or is there a ubuntu option that I can run from within, that just resets
> the whole damn install to initial config?
>
>
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com <af-boun...@afmug.com>] *On
> Behalf Of *Simon Westlake
> *Sent:* Tuesday, February 27, 2018 4:15 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Sonar Billing Portal
>
>
>
> There is only one way to install it. It has never used nginx. The step by
> step walk through is at https://github.com/SonarSoftware/customer_portal/
> wiki.
>
> We are happy to install it for you, if you wipe the server out so we can
> just walk through the install process. There is no customer login
> information in the portal. It is stored inside Sonar. This can be solved
> very quickly with a fresh server, and just letting our staff set it up for
> you.
>
> On 2/27/2018 4:41 PM, Sterling Jacobson wrote:
>
> That’s what I was hoping with this, but no, out of the blue it decided to
> just corrupt or something.
>
>
>
> They got it working to the degree that it shows up now, but they had to
> disable nginx and run Apache.
>
> Which is odd, because I think someone else from their company originally
> got in and used nginx instead of Apache.
>
>
>
> So their left hand doesn’t appear to know what their right hand is doing.
>
>
>
> Anywho, it’s still F’ed up because I lost my logo, and apparently all of
> the customer defined login information for the portal too?
>
> Not sure, but no one can actually log in to pay yet.
>
>
>
> It’s killing me and my customers right now.
>
>
>
> Cassidy, is yours running Apache or nginx?
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com <af-boun...@afmug.com>] *On
> Behalf Of *Cassidy B. Larson
> *Sent:* Tuesday, February 27, 2018 1:25 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Sonar Billing Portal
>
>
>
> I have had zero issues with their portal code. Just stock ubuntu VM then
> follow their install instructions and done. Easy peasy lemon squeezy.
>
> I customized the logo and some text on the main page via the config file,
> but that was really it. I haven’t looked at it much since.
>
>
>
> --
> 
> Cassidy B. Larson
> CTO - InfoWest, Inc.
> Voice: 435-773-6073 <(435)%20773-6073>
> c...@infowest.com
> 
>
>
>
>
>
>
>
> On Feb 27, 2018, at 12:12 PM, Sterling Jacobson <sterl...@avative.net>
> wrote:
>
>
>
> Again, I'm complet

Re: [AFMUG] Sonar Billing Portal

Ah, that explains it.

I’ll follow up tomorrow, thanks for your help/responses Simon.

I guess I’ll just go home too.

Customers don’t use their internet after hours anyways 

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Simon Westlake
Sent: Tuesday, February 27, 2018 5:19 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Billing Portal

We're closed right now. Nobody is going to respond until tomorrow. You can give 
them a call in the morning as well if you'd like to.
On 2/27/2018 6:15 PM, Sterling Jacobson wrote:
I’ve been responding to support emails from your team, and just sent another 
email just now.

Not getting a lot of response back.

I figured out how to reset it with digitalocean, so I can do that, just not 
sure if your team is working on it as is, or if they want it reset now?

They need to reply to my emails.


From: Af [mailto:af-boun...@afmug.com] On Behalf Of Simon Westlake
Sent: Tuesday, February 27, 2018 5:11 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Sonar Billing Portal

You just reload the OS through DigitalOcean. Nothing will change with the IP.

If you work through this with our support team, it will be a quick and painless 
process.
On 2/27/2018 5:55 PM, Sterling Jacobson wrote:
The problem with wiping is that I’m not guaranteed the same IP address.

There is a lot tied to that IP address now.
A and  name records, email server records to allow relay, firewall config 
etc.

I’m not sure digital ocean has an option to just nuke an image in place?

How do I do that with a droplet?

Or is there a ubuntu option that I can run from within, that just resets the 
whole damn install to initial config?



From: Af [mailto:af-boun...@afmug.com] On Behalf Of Simon Westlake
Sent: Tuesday, February 27, 2018 4:15 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Sonar Billing Portal

There is only one way to install it. It has never used nginx. The step by step 
walk through is at https://github.com/SonarSoftware/customer_portal/wiki.

We are happy to install it for you, if you wipe the server out so we can just 
walk through the install process. There is no customer login information in the 
portal. It is stored inside Sonar. This can be solved very quickly with a fresh 
server, and just letting our staff set it up for you.
On 2/27/2018 4:41 PM, Sterling Jacobson wrote:
That’s what I was hoping with this, but no, out of the blue it decided to just 
corrupt or something.

They got it working to the degree that it shows up now, but they had to disable 
nginx and run Apache.
Which is odd, because I think someone else from their company originally got in 
and used nginx instead of Apache.

So their left hand doesn’t appear to know what their right hand is doing.

Anywho, it’s still F’ed up because I lost my logo, and apparently all of the 
customer defined login information for the portal too?
Not sure, but no one can actually log in to pay yet.

It’s killing me and my customers right now.

Cassidy, is yours running Apache or nginx?

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Cassidy B. Larson
Sent: Tuesday, February 27, 2018 1:25 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Sonar Billing Portal

I have had zero issues with their portal code. Just stock ubuntu VM then follow 
their install instructions and done. Easy peasy lemon squeezy.
I customized the logo and some text on the main page via the config file, but 
that was really it. I haven’t looked at it much since.

--

Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com<mailto:c...@infowest.com>







On Feb 27, 2018, at 12:12 PM, Sterling Jacobson 
<sterl...@avative.net<mailto:sterl...@avative.net>> wrote:

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of their system.

Any Sonar customer has to purchase and maintain their own linux system to host 
the web/portal system.
Then that ties into their main system BUT isn't immediately synched up with 
their main system on any changes.

I've had several times where I've been on the phone with customers and made a 
billing change in Sonar and the customer can't see it in the portal until an 
unspecified amount of time goes by and it updates magically.

NOW my portal is completely out of the blue not responding to web requests and 
appears offline to my customers, for over a day now.

Sonar can't figure it out and want me to nuke it and start over, which if I 
remember, cost me a few hours of time to arrange DNS, SSH access, IPv4/6 
changes, firewall, SSL, logo placement etc beyond their initial load.

I blame myself for not having set up incremental backups of it.
I'll definitely fix that this time.

But man it would have been so much more simpler if Sonar actually had 
themselves a hosted client page I could slap my logo on and change a few CSS 
color marks.

What a PITA.






--

Simon Westlake | CE

Re: [AFMUG] Sonar Billing Portal

We're closed right now. Nobody is going to respond until tomorrow. You 
can give them a call in the morning as well if you'd like to.


On 2/27/2018 6:15 PM, Sterling Jacobson wrote:


I’ve been responding to support emails from your team, and just sent 
another email just now.


Not getting a lot of response back.

I figured out how to reset it with digitalocean, so I can do that, 
just not sure if your team is working on it as is, or if they want it 
reset now?


They need to reply to my emails.

*From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon Westlake
*Sent:* Tuesday, February 27, 2018 5:11 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal

You just reload the OS through DigitalOcean. Nothing will change with 
the IP.


If you work through this with our support team, it will be a quick and 
painless process.


On 2/27/2018 5:55 PM, Sterling Jacobson wrote:

The problem with wiping is that I’m not guaranteed the same IP
address.

There is a lot tied to that IP address now.

A and  name records, email server records to allow relay,
firewall config etc.

I’m not sure digital ocean has an option to just nuke an image in
place?

How do I do that with a droplet?

Or is there a ubuntu option that I can run from within, that just
resets the whole damn install to initial config?

*From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon Westlake
*Sent:* Tuesday, February 27, 2018 4:15 PM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* Re: [AFMUG] Sonar Billing Portal

There is only one way to install it. It has never used nginx. The
step by step walk through is at
https://github.com/SonarSoftware/customer_portal/wiki.

We are happy to install it for you, if you wipe the server out so
we can just walk through the install process. There is no customer
login information in the portal. It is stored inside Sonar. This
can be solved very quickly with a fresh server, and just letting
our staff set it up for you.

On 2/27/2018 4:41 PM, Sterling Jacobson wrote:

That’s what I was hoping with this, but no, out of the blue it
decided to just corrupt or something.

They got it working to the degree that it shows up now, but
they had to disable nginx and run Apache.

Which is odd, because I think someone else from their company
originally got in and used nginx instead of Apache.

So their left hand doesn’t appear to know what their right
hand is doing.

Anywho, it’s still F’ed up because I lost my logo, and
apparently all of the customer defined login information for
the portal too?

Not sure, but no one can actually log in to pay yet.

It’s killing me and my customers right now.

Cassidy, is yours running Apache or nginx?

*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of
*Cassidy B. Larson
*Sent:* Tuesday, February 27, 2018 1:25 PM
*To:* af@afmug.com <mailto:af@afmug.com>
    *Subject:* Re: [AFMUG] Sonar Billing Portal

I have had zero issues with their portal code. Just stock
ubuntu VM then follow their install instructions and done.
Easy peasy lemon squeezy.

I customized the logo and some text on the main page via the
config file, but that was really it. I haven’t looked at it
much since.

-- 


Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com <mailto:c...@infowest.com>





On Feb 27, 2018, at 12:12 PM, Sterling Jacobson
<sterl...@avative.net <mailto:sterl...@avative.net>> wrote:

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of
their system.

Any Sonar customer has to purchase and maintain their own
linux system to host the web/portal system.
Then that ties into their main system BUT isn't
immediately synched up with their main system on any changes.

I've had several times where I've been on the phone with
customers and made a billing change in Sonar and the
customer can't see it in the portal until an unspecified
amount of time goes by and it updates magically.

NOW my portal is completely out of the blue not responding
to web requests and appears offline to my customers, for
over a day now.

Sonar can't figure it out and want me to nuke it and start
over, which if I remember, cost me a few hours of time to
arrange DNS, SSH access, IPv4/6 changes, firewall, SSL,
logo placement etc beyond their initial load.

I blame myself for not having set up incremental backups

Re: [AFMUG] Sonar Billing Portal

I’ve been responding to support emails from your team, and just sent another 
email just now.

Not getting a lot of response back.

I figured out how to reset it with digitalocean, so I can do that, just not 
sure if your team is working on it as is, or if they want it reset now?

They need to reply to my emails.


From: Af [mailto:af-boun...@afmug.com] On Behalf Of Simon Westlake
Sent: Tuesday, February 27, 2018 5:11 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Billing Portal

You just reload the OS through DigitalOcean. Nothing will change with the IP.

If you work through this with our support team, it will be a quick and painless 
process.
On 2/27/2018 5:55 PM, Sterling Jacobson wrote:
The problem with wiping is that I’m not guaranteed the same IP address.

There is a lot tied to that IP address now.
A and  name records, email server records to allow relay, firewall config 
etc.

I’m not sure digital ocean has an option to just nuke an image in place?

How do I do that with a droplet?

Or is there a ubuntu option that I can run from within, that just resets the 
whole damn install to initial config?



From: Af [mailto:af-boun...@afmug.com] On Behalf Of Simon Westlake
Sent: Tuesday, February 27, 2018 4:15 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Sonar Billing Portal

There is only one way to install it. It has never used nginx. The step by step 
walk through is at https://github.com/SonarSoftware/customer_portal/wiki.

We are happy to install it for you, if you wipe the server out so we can just 
walk through the install process. There is no customer login information in the 
portal. It is stored inside Sonar. This can be solved very quickly with a fresh 
server, and just letting our staff set it up for you.
On 2/27/2018 4:41 PM, Sterling Jacobson wrote:
That’s what I was hoping with this, but no, out of the blue it decided to just 
corrupt or something.

They got it working to the degree that it shows up now, but they had to disable 
nginx and run Apache.
Which is odd, because I think someone else from their company originally got in 
and used nginx instead of Apache.

So their left hand doesn’t appear to know what their right hand is doing.

Anywho, it’s still F’ed up because I lost my logo, and apparently all of the 
customer defined login information for the portal too?
Not sure, but no one can actually log in to pay yet.

It’s killing me and my customers right now.

Cassidy, is yours running Apache or nginx?

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Cassidy B. Larson
Sent: Tuesday, February 27, 2018 1:25 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Sonar Billing Portal

I have had zero issues with their portal code. Just stock ubuntu VM then follow 
their install instructions and done. Easy peasy lemon squeezy.
I customized the logo and some text on the main page via the config file, but 
that was really it. I haven’t looked at it much since.

--

Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com<mailto:c...@infowest.com>






On Feb 27, 2018, at 12:12 PM, Sterling Jacobson 
<sterl...@avative.net<mailto:sterl...@avative.net>> wrote:

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of their system.

Any Sonar customer has to purchase and maintain their own linux system to host 
the web/portal system.
Then that ties into their main system BUT isn't immediately synched up with 
their main system on any changes.

I've had several times where I've been on the phone with customers and made a 
billing change in Sonar and the customer can't see it in the portal until an 
unspecified amount of time goes by and it updates magically.

NOW my portal is completely out of the blue not responding to web requests and 
appears offline to my customers, for over a day now.

Sonar can't figure it out and want me to nuke it and start over, which if I 
remember, cost me a few hours of time to arrange DNS, SSH access, IPv4/6 
changes, firewall, SSL, logo placement etc beyond their initial load.

I blame myself for not having set up incremental backups of it.
I'll definitely fix that this time.

But man it would have been so much more simpler if Sonar actually had 
themselves a hosted client page I could slap my logo on and change a few CSS 
color marks.

What a PITA.





--

Simon Westlake | CEO

simon@sonar.software<mailto:simon@sonar.software>

(702) 447-1247

https://sonar.software



--

Simon Westlake | CEO

simon@sonar.software<mailto:simon@sonar.software>

(702) 447-1247

https://sonar.software

Re: [AFMUG] Sonar Billing Portal

You just reload the OS through DigitalOcean. Nothing will change with 
the IP.


If you work through this with our support team, it will be a quick and 
painless process.


On 2/27/2018 5:55 PM, Sterling Jacobson wrote:


The problem with wiping is that I’m not guaranteed the same IP address.

There is a lot tied to that IP address now.

A and  name records, email server records to allow relay, firewall 
config etc.


I’m not sure digital ocean has an option to just nuke an image in place?

How do I do that with a droplet?

Or is there a ubuntu option that I can run from within, that just 
resets the whole damn install to initial config?


*From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon Westlake
*Sent:* Tuesday, February 27, 2018 4:15 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal

There is only one way to install it. It has never used nginx. The step 
by step walk through is at 
https://github.com/SonarSoftware/customer_portal/wiki.


We are happy to install it for you, if you wipe the server out so we 
can just walk through the install process. There is no customer login 
information in the portal. It is stored inside Sonar. This can be 
solved very quickly with a fresh server, and just letting our staff 
set it up for you.


On 2/27/2018 4:41 PM, Sterling Jacobson wrote:

That’s what I was hoping with this, but no, out of the blue it
decided to just corrupt or something.

They got it working to the degree that it shows up now, but they
had to disable nginx and run Apache.

Which is odd, because I think someone else from their company
originally got in and used nginx instead of Apache.

So their left hand doesn’t appear to know what their right hand is
doing.

Anywho, it’s still F’ed up because I lost my logo, and apparently
all of the customer defined login information for the portal too?

Not sure, but no one can actually log in to pay yet.

It’s killing me and my customers right now.

Cassidy, is yours running Apache or nginx?

*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Cassidy B.
Larson
*Sent:* Tuesday, February 27, 2018 1:25 PM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* Re: [AFMUG] Sonar Billing Portal

I have had zero issues with their portal code. Just stock ubuntu
VM then follow their install instructions and done. Easy peasy
lemon squeezy.

I customized the logo and some text on the main page via the
config file, but that was really it. I haven’t looked at it much
since.

-- 


Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com <mailto:c...@infowest.com>




On Feb 27, 2018, at 12:12 PM, Sterling Jacobson
<sterl...@avative.net <mailto:sterl...@avative.net>> wrote:

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of their
system.

Any Sonar customer has to purchase and maintain their own
linux system to host the web/portal system.
Then that ties into their main system BUT isn't immediately
synched up with their main system on any changes.

I've had several times where I've been on the phone with
customers and made a billing change in Sonar and the customer
can't see it in the portal until an unspecified amount of time
goes by and it updates magically.

NOW my portal is completely out of the blue not responding to
web requests and appears offline to my customers, for over a
day now.

Sonar can't figure it out and want me to nuke it and start
over, which if I remember, cost me a few hours of time to
arrange DNS, SSH access, IPv4/6 changes, firewall, SSL, logo
placement etc beyond their initial load.

I blame myself for not having set up incremental backups of it.
I'll definitely fix that this time.

But man it would have been so much more simpler if Sonar
actually had themselves a hosted client page I could slap my
logo on and change a few CSS color marks.

What a PITA.



--
Simon Westlake | CEO
simon@sonar.software <mailto:simon@sonar.software>
(702) 447-1247
https://sonar.software


--
Simon Westlake | CEO
simon@sonar.software
(702) 447-1247
https://sonar.software

Re: [AFMUG] Sonar Billing Portal

The problem with wiping is that I’m not guaranteed the same IP address.

There is a lot tied to that IP address now.
A and  name records, email server records to allow relay, firewall config 
etc.

I’m not sure digital ocean has an option to just nuke an image in place?

How do I do that with a droplet?

Or is there a ubuntu option that I can run from within, that just resets the 
whole damn install to initial config?



From: Af [mailto:af-boun...@afmug.com] On Behalf Of Simon Westlake
Sent: Tuesday, February 27, 2018 4:15 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Billing Portal

There is only one way to install it. It has never used nginx. The step by step 
walk through is at https://github.com/SonarSoftware/customer_portal/wiki.

We are happy to install it for you, if you wipe the server out so we can just 
walk through the install process. There is no customer login information in the 
portal. It is stored inside Sonar. This can be solved very quickly with a fresh 
server, and just letting our staff set it up for you.
On 2/27/2018 4:41 PM, Sterling Jacobson wrote:
That’s what I was hoping with this, but no, out of the blue it decided to just 
corrupt or something.

They got it working to the degree that it shows up now, but they had to disable 
nginx and run Apache.
Which is odd, because I think someone else from their company originally got in 
and used nginx instead of Apache.

So their left hand doesn’t appear to know what their right hand is doing.

Anywho, it’s still F’ed up because I lost my logo, and apparently all of the 
customer defined login information for the portal too?
Not sure, but no one can actually log in to pay yet.

It’s killing me and my customers right now.

Cassidy, is yours running Apache or nginx?

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Cassidy B. Larson
Sent: Tuesday, February 27, 2018 1:25 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Sonar Billing Portal

I have had zero issues with their portal code. Just stock ubuntu VM then follow 
their install instructions and done. Easy peasy lemon squeezy.
I customized the logo and some text on the main page via the config file, but 
that was really it. I haven’t looked at it much since.

--

Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com<mailto:c...@infowest.com>





On Feb 27, 2018, at 12:12 PM, Sterling Jacobson 
<sterl...@avative.net<mailto:sterl...@avative.net>> wrote:

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of their system.

Any Sonar customer has to purchase and maintain their own linux system to host 
the web/portal system.
Then that ties into their main system BUT isn't immediately synched up with 
their main system on any changes.

I've had several times where I've been on the phone with customers and made a 
billing change in Sonar and the customer can't see it in the portal until an 
unspecified amount of time goes by and it updates magically.

NOW my portal is completely out of the blue not responding to web requests and 
appears offline to my customers, for over a day now.

Sonar can't figure it out and want me to nuke it and start over, which if I 
remember, cost me a few hours of time to arrange DNS, SSH access, IPv4/6 
changes, firewall, SSL, logo placement etc beyond their initial load.

I blame myself for not having set up incremental backups of it.
I'll definitely fix that this time.

But man it would have been so much more simpler if Sonar actually had 
themselves a hosted client page I could slap my logo on and change a few CSS 
color marks.

What a PITA.




--

Simon Westlake | CEO

simon@sonar.software<mailto:simon@sonar.software>

(702) 447-1247

https://sonar.software

Re: [AFMUG] Sonar Billing Portal

2018-02-27 Thread Steve Jones

we almost pulled the trigger with them, but we were in bed with powercode.
Azotel had an awesome salesguy, cant remember his name, but I was amazed
they didnt gain more traction

On Tue, Feb 27, 2018 at 3:45 PM, Mitch Koep <af...@abwisp.com> wrote:

>
> Josh
> Not a penny
> Love the product and believe it is great
> it has saved me money time and frustration over the years...
> I was the very first US customer for Azotel
> Mitch
>
>
> On 2/27/2018 2:49 PM, Josh Baird wrote:
>
> I’d still like to know how much Azotel is paying you to do their
> marketing.
>
> :)
>
> On Feb 27, 2018, at 3:28 PM, Mitch Koep <af...@abwisp.com> wrote:
>
> Hey guys
>
> Maybe time to revisit Azotel
>
> No problems at all for h 7 or 8 years
>
>
> Mitch
>
> On 2/27/2018 1:52 PM, ch...@wbmfg.com wrote:
>
> I think they ought to setup and customize the server for you if that is a
> requirement.
>
> *From:* Mike Hammett
> *Sent:* Tuesday, February 27, 2018 12:31 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Sonar Billing Portal
>
> Agreed. It's awesome that degree of customization and capability is there.
> I suspect most just want the basics.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
> <https://www.facebook.com/ICSIL>
> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
> <https://www.linkedin.com/company/intelligent-computing-solutions>
> <https://twitter.com/ICSIL>
> Midwest Internet Exchange <http://www.midwest-ix.com/>
> <https://www.facebook.com/mdwestix>
> <https://www.linkedin.com/company/midwest-internet-exchange>
> <https://twitter.com/mdwestix>
> The Brothers WISP <http://www.thebrotherswisp.com/>
> <https://www.facebook.com/thebrotherswisp>
>
>
> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> --
> *From: *"Sterling Jacobson" <sterl...@avative.net> <sterl...@avative.net>
> *To: *"af@afmug.com" <af@afmug.com> <af@afmug.com> <af@afmug.com>
> *Sent: *Tuesday, February 27, 2018 1:12:56 PM
> *Subject: *[AFMUG] Sonar Billing Portal
>
> Again, I'm completely flummoxed by Sonar.
>
> Apparently their customer portal isn't really a part of their system.
>
> Any Sonar customer has to purchase and maintain their own linux system to
> host the web/portal system.
> Then that ties into their main system BUT isn't immediately synched up
> with their main system on any changes.
>
> I've had several times where I've been on the phone with customers and
> made a billing change in Sonar and the customer can't see it in the portal
> until an unspecified amount of time goes by and it updates magically.
>
> NOW my portal is completely out of the blue not responding to web requests
> and appears offline to my customers, for over a day now.
>
> Sonar can't figure it out and want me to nuke it and start over, which if
> I remember, cost me a few hours of time to arrange DNS, SSH access, IPv4/6
> changes, firewall, SSL, logo placement etc beyond their initial load.
>
> I blame myself for not having set up incremental backups of it.
> I'll definitely fix that this time.
>
> But man it would have been so much more simpler if Sonar actually had
> themselves a hosted client page I could slap my logo on and change a few
> CSS color marks.
>
> What a PITA.
>
>
>
>
>

Re: [AFMUG] Sonar Billing Portal

There is only one way to install it. It has never used nginx. The step 
by step walk through is at 
https://github.com/SonarSoftware/customer_portal/wiki.


We are happy to install it for you, if you wipe the server out so we can 
just walk through the install process. There is no customer login 
information in the portal. It is stored inside Sonar. This can be solved 
very quickly with a fresh server, and just letting our staff set it up 
for you.


On 2/27/2018 4:41 PM, Sterling Jacobson wrote:


That’s what I was hoping with this, but no, out of the blue it decided 
to just corrupt or something.


They got it working to the degree that it shows up now, but they had 
to disable nginx and run Apache.


Which is odd, because I think someone else from their company 
originally got in and used nginx instead of Apache.


So their left hand doesn’t appear to know what their right hand is doing.

Anywho, it’s still F’ed up because I lost my logo, and apparently all 
of the customer defined login information for the portal too?


Not sure, but no one can actually log in to pay yet.

It’s killing me and my customers right now.

Cassidy, is yours running Apache or nginx?

*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Cassidy B. Larson
*Sent:* Tuesday, February 27, 2018 1:25 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal

I have had zero issues with their portal code. Just stock ubuntu VM 
then follow their install instructions and done. Easy peasy lemon squeezy.


I customized the logo and some text on the main page via the config 
file, but that was really it. I haven’t looked at it much since.


--

Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com <mailto:c...@infowest.com>



On Feb 27, 2018, at 12:12 PM, Sterling Jacobson
<sterl...@avative.net <mailto:sterl...@avative.net>> wrote:

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of their system.

Any Sonar customer has to purchase and maintain their own linux
system to host the web/portal system.
Then that ties into their main system BUT isn't immediately
synched up with their main system on any changes.

I've had several times where I've been on the phone with customers
and made a billing change in Sonar and the customer can't see it
in the portal until an unspecified amount of time goes by and it
updates magically.

NOW my portal is completely out of the blue not responding to web
requests and appears offline to my customers, for over a day now.

Sonar can't figure it out and want me to nuke it and start over,
which if I remember, cost me a few hours of time to arrange DNS,
SSH access, IPv4/6 changes, firewall, SSL, logo placement etc
beyond their initial load.

I blame myself for not having set up incremental backups of it.
I'll definitely fix that this time.

But man it would have been so much more simpler if Sonar actually
had themselves a hosted client page I could slap my logo on and
change a few CSS color marks.

What a PITA.



--
Simon Westlake | CEO
simon@sonar.software
(702) 447-1247
https://sonar.software

Re: [AFMUG] Sonar Billing Portal

That’s what I was hoping with this, but no, out of the blue it decided to just 
corrupt or something.

They got it working to the degree that it shows up now, but they had to disable 
nginx and run Apache.
Which is odd, because I think someone else from their company originally got in 
and used nginx instead of Apache.

So their left hand doesn’t appear to know what their right hand is doing.

Anywho, it’s still F’ed up because I lost my logo, and apparently all of the 
customer defined login information for the portal too?
Not sure, but no one can actually log in to pay yet.

It’s killing me and my customers right now.

Cassidy, is yours running Apache or nginx?

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Cassidy B. Larson
Sent: Tuesday, February 27, 2018 1:25 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Billing Portal

I have had zero issues with their portal code. Just stock ubuntu VM then follow 
their install instructions and done. Easy peasy lemon squeezy.
I customized the logo and some text on the main page via the config file, but 
that was really it. I haven’t looked at it much since.

--

Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com<mailto:c...@infowest.com>




On Feb 27, 2018, at 12:12 PM, Sterling Jacobson 
<sterl...@avative.net<mailto:sterl...@avative.net>> wrote:

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of their system.

Any Sonar customer has to purchase and maintain their own linux system to host 
the web/portal system.
Then that ties into their main system BUT isn't immediately synched up with 
their main system on any changes.

I've had several times where I've been on the phone with customers and made a 
billing change in Sonar and the customer can't see it in the portal until an 
unspecified amount of time goes by and it updates magically.

NOW my portal is completely out of the blue not responding to web requests and 
appears offline to my customers, for over a day now.

Sonar can't figure it out and want me to nuke it and start over, which if I 
remember, cost me a few hours of time to arrange DNS, SSH access, IPv4/6 
changes, firewall, SSL, logo placement etc beyond their initial load.

I blame myself for not having set up incremental backups of it.
I'll definitely fix that this time.

But man it would have been so much more simpler if Sonar actually had 
themselves a hosted client page I could slap my logo on and change a few CSS 
color marks.

What a PITA.

Re: [AFMUG] Sonar Billing Portal

Josh
Not a penny
Love the product and believe it is great
it has saved me money time and frustration over the years...
I was the very first US customer for Azotel
Mitch

On 2/27/2018 2:49 PM, Josh Baird wrote:
I’d still like to know how much Azotel is paying you to do their
marketing.

On Feb 27, 2018, at 3:28 PM, Mitch Koep <af...@abwisp.com
<mailto:af...@abwisp.com>> wrote:

Hey guys

Maybe time to revisit Azotel

No problems at all for h 7 or 8 years

Mitch

On 2/27/2018 1:52 PM, ch...@wbmfg.com wrote:
I think they ought to setup and customize the server for you if that
is a requirement.

*From:* Mike Hammett
*Sent:* Tuesday, February 27, 2018 12:31 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal
Agreed. It's awesome that degree of customization and capability is
there. I suspect most just want the basics.

-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>

<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

*From: *"Sterling Jacobson" <sterl...@avative.net>
*To: *"af@afmug.com" <af@afmug.com>
*Sent: *Tuesday, February 27, 2018 1:12:56 PM
*Subject: *[AFMUG] Sonar Billing Portal

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of their system.

Any Sonar customer has to purchase and maintain their own linux
system to host the web/portal system.
Then that ties into their main system BUT isn't immediately synched
up with their main system on any changes.

I've had several times where I've been on the phone with customers
and made a billing change in Sonar and the customer can't see it in
the portal until an unspecified amount of time goes by and it
updates magically.

NOW my portal is completely out of the blue not responding to web
requests and appears offline to my customers, for over a day now.

Sonar can't figure it out and want me to nuke it and start over,
which if I remember, cost me a few hours of time to arrange DNS, SSH
access, IPv4/6 changes, firewall, SSL, logo placement etc beyond
their initial load.

I blame myself for not having set up incremental backups of it.
I'll definitely fix that this time.

But man it would have been so much more simpler if Sonar actually
had themselves a hosted client page I could slap my logo on and
change a few CSS color marks.

What a PITA.

Re: [AFMUG] Sonar Billing Portal

2018-02-27 Thread Josh Baird

I’d still like to know how much Azotel is paying you to do their marketing.

:)

> On Feb 27, 2018, at 3:28 PM, Mitch Koep <af...@abwisp.com> wrote:
> 
> Hey guys
> 
> Maybe time to revisit Azotel
> 
> No problems at all for h 7 or 8 years
> 
> 
> Mitch
> 
> On 2/27/2018 1:52 PM, ch...@wbmfg.com wrote:
>> I think they ought to setup and customize the server for you if that is a 
>> requirement. 
>>  
>> From: Mike Hammett
>> Sent: Tuesday, February 27, 2018 12:31 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] Sonar Billing Portal
>>  
>> Agreed. It's awesome that degree of customization and capability is there. I 
>> suspect most just want the basics.
>> 
>> 
>> 
>> -
>> Mike Hammett
>> Intelligent Computing Solutions
>> 
>> Midwest Internet Exchange
>> 
>> The Brothers WISP
>> 
>> 
>> 
>> 
>> From: "Sterling Jacobson" <sterl...@avative.net>
>> To: "af@afmug.com" <af@afmug.com>
>> Sent: Tuesday, February 27, 2018 1:12:56 PM
>> Subject: [AFMUG] Sonar Billing Portal
>> 
>> Again, I'm completely flummoxed by Sonar.
>> 
>> Apparently their customer portal isn't really a part of their system.
>> 
>> Any Sonar customer has to purchase and maintain their own linux system to 
>> host the web/portal system.
>> Then that ties into their main system BUT isn't immediately synched up with 
>> their main system on any changes.
>> 
>> I've had several times where I've been on the phone with customers and made 
>> a billing change in Sonar and the customer can't see it in the portal until 
>> an unspecified amount of time goes by and it updates magically.
>> 
>> NOW my portal is completely out of the blue not responding to web requests 
>> and appears offline to my customers, for over a day now.
>> 
>> Sonar can't figure it out and want me to nuke it and start over, which if I 
>> remember, cost me a few hours of time to arrange DNS, SSH access, IPv4/6 
>> changes, firewall, SSL, logo placement etc beyond their initial load.
>> 
>> I blame myself for not having set up incremental backups of it.
>> I'll definitely fix that this time.
>> 
>> But man it would have been so much more simpler if Sonar actually had 
>> themselves a hosted client page I could slap my logo on and change a few CSS 
>> color marks.
>> 
>> What a PITA.
>>  
>

Re: [AFMUG] Sonar Billing Portal

Hey guys

Maybe time to revisit Azotel

No problems at all for h 7 or 8 years

Mitch

On 2/27/2018 1:52 PM, ch...@wbmfg.com wrote:
I think they ought to setup and customize the server for you if that
is a requirement.

<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

*From: *"Sterling Jacobson" <sterl...@avative.net>
*To: *"af@afmug.com" <af@afmug.com>
*Sent: *Tuesday, February 27, 2018 1:12:56 PM
*Subject: *[AFMUG] Sonar Billing Portal

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of their system.

Any Sonar customer has to purchase and maintain their own linux system
to host the web/portal system.
Then that ties into their main system BUT isn't immediately synched up
with their main system on any changes.

I've had several times where I've been on the phone with customers and
made a billing change in Sonar and the customer can't see it in the
portal until an unspecified amount of time goes by and it updates
magically.

NOW my portal is completely out of the blue not responding to web
requests and appears offline to my customers, for over a day now.

Sonar can't figure it out and want me to nuke it and start over, which
if I remember, cost me a few hours of time to arrange DNS, SSH access,
IPv4/6 changes, firewall, SSL, logo placement etc beyond their initial
load.

I blame myself for not having set up incremental backups of it.
I'll definitely fix that this time.

But man it would have been so much more simpler if Sonar actually had
themselves a hosted client page I could slap my logo on and change a
few CSS color marks.

What a PITA.

Re: [AFMUG] Sonar Billing Portal

2018-02-27 Thread Cassidy B. Larson

I have had zero issues with their portal code. Just stock ubuntu VM then follow 
their install instructions and done. Easy peasy lemon squeezy.
I customized the logo and some text on the main page via the config file, but 
that was really it. I haven’t looked at it much since.

--

Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com



> On Feb 27, 2018, at 12:12 PM, Sterling Jacobson  wrote:
> 
> Again, I'm completely flummoxed by Sonar.
> 
> Apparently their customer portal isn't really a part of their system.
> 
> Any Sonar customer has to purchase and maintain their own linux system to 
> host the web/portal system.
> Then that ties into their main system BUT isn't immediately synched up with 
> their main system on any changes.
> 
> I've had several times where I've been on the phone with customers and made a 
> billing change in Sonar and the customer can't see it in the portal until an 
> unspecified amount of time goes by and it updates magically.
> 
> NOW my portal is completely out of the blue not responding to web requests 
> and appears offline to my customers, for over a day now.
> 
> Sonar can't figure it out and want me to nuke it and start over, which if I 
> remember, cost me a few hours of time to arrange DNS, SSH access, IPv4/6 
> changes, firewall, SSL, logo placement etc beyond their initial load.
> 
> I blame myself for not having set up incremental backups of it.
> I'll definitely fix that this time.
> 
> But man it would have been so much more simpler if Sonar actually had 
> themselves a hosted client page I could slap my logo on and change a few CSS 
> color marks.
> 
> What a PITA.

Re: [AFMUG] Sonar Billing Portal

We do.

On 2/27/2018 1:52 PM, ch...@wbmfg.com wrote:
I think they ought to setup and customize the server for you if that
is a requirement.

<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

*From: *"Sterling Jacobson" <sterl...@avative.net>
*To: *"af@afmug.com" <af@afmug.com>
*Sent: *Tuesday, February 27, 2018 1:12:56 PM
*Subject: *[AFMUG] Sonar Billing Portal

Again, I'm completely flummoxed by Sonar.

Apparently their customer portal isn't really a part of their system.

Any Sonar customer has to purchase and maintain their own linux system
to host the web/portal system.
Then that ties into their main system BUT isn't immediately synched up
with their main system on any changes.

I've had several times where I've been on the phone with customers and
made a billing change in Sonar and the customer can't see it in the
portal until an unspecified amount of time goes by and it updates
magically.

NOW my portal is completely out of the blue not responding to web
requests and appears offline to my customers, for over a day now.

Sonar can't figure it out and want me to nuke it and start over, which
if I remember, cost me a few hours of time to arrange DNS, SSH access,
IPv4/6 changes, firewall, SSL, logo placement etc beyond their initial
load.

I blame myself for not having set up incremental backups of it.
I'll definitely fix that this time.

But man it would have been so much more simpler if Sonar actually had
themselves a hosted client page I could slap my logo on and change a
few CSS color marks.

What a PITA.

--
Simon Westlake | CEO
simon@sonar.software
(702) 447-1247
https://sonar.software

Re: [AFMUG] Sonar Billing Portal