Re: [Ai] London: Disabled passengers 'forced to wait hours to disembark at Heathrow'
Sorry a mistake... kindly ignore. On Fri, Aug 11, 2017 at 8:24 PM, Sudamani M wrote: > Sir > > Please add me to the list > > Thank you > Bharathan > > > > On Fri, Aug 11, 2017 at 4:22 PM, avinash shahi via Ai inclusivehabitat.in> wrote: > >> Disabled passengers arriving at Heathrow airport are being forced to >> wait up to two hours for help in disembarking aircraft, the aviation >> regulator has said. >> >> The west London hub is one of four airports where the Civil Aviation >> Authority judged the service for wheelchair users and other disabled >> passengers to be poor . The others were Manchester, East Midlands and >> Exeter. >> >> A survey of almost 1,200 passengers who have used Heathrow’s >> assistance service found that 62% rated it as poor or very poor. >> >> The CAA recorded instances of passengers not being met on board >> arriving aircraft and not being treated with dignity and respect. On >> some occasions passengers were encouraged to make their own way >> through the airport because of a lack of staff or equipment >> >> The CAA’s consumer enforcement manager, James Fremantle, said: “There >> have been a number of occasions where people have had to wait one to >> two hours on arrival at the airport. Our view is … disabled passengers >> shouldn’t wait any longer than other passengers.” >> >> More than a million passengers requiring special assistance travel >> through Heathrow each year – more than any other European airport. Its >> assistance service is provided by the US-based firm OmniServ >> >> The executive director of the Equality and Human Rights Commission, >> Melanie Field, said: “For disabled passengers to be treated as >> second-class citizens and having to wait hours to leave a plane is not >> only bad service, it is discriminatory. >> “Being able to travel independently and safely is one of the biggest >> concerns for disabled people. Our airports are often the first >> impression travellers have of our country. They must improve their >> service.” >> https://www.theguardian.com/uk-news/2017/aug/11/disabled-pas >> sengers-forced-to-wait-hours-to-disembark-at-heathrow >> >> -- >> Avinash Shahi >> Doctoral student at Centre for Law and Governance JNU >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> >> To check if the post reached the list or to search for old posting, reach: >> https://www.mail-archive.com/ai@accessindia.inclusivehabitat >> .in/maillist.html >> ___ >> >> >> Ai mailing list >> Ai@accessindia.inclusivehabitat.in >> http://accessindia.inclusivehabitat.in/mailman/listinfo/ai >> > > Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. To check if the post reached the list or to search for old posting, reach: https://www.mail-archive.com/ai@accessindia.inclusivehabitat.in/maillist.html ___ Ai mailing list Ai@accessindia.inclusivehabitat.in http://accessindia.inclusivehabitat.in/mailman/listinfo/ai
Re: [Ai] London: Disabled passengers 'forced to wait hours to disembark at Heathrow'
Sir Please add me to the list Thank you Bharathan On Fri, Aug 11, 2017 at 4:22 PM, avinash shahi via Ai < ai@accessindia.inclusivehabitat.in> wrote: > Disabled passengers arriving at Heathrow airport are being forced to > wait up to two hours for help in disembarking aircraft, the aviation > regulator has said. > > The west London hub is one of four airports where the Civil Aviation > Authority judged the service for wheelchair users and other disabled > passengers to be poor . The others were Manchester, East Midlands and > Exeter. > > A survey of almost 1,200 passengers who have used Heathrow’s > assistance service found that 62% rated it as poor or very poor. > > The CAA recorded instances of passengers not being met on board > arriving aircraft and not being treated with dignity and respect. On > some occasions passengers were encouraged to make their own way > through the airport because of a lack of staff or equipment > > The CAA’s consumer enforcement manager, James Fremantle, said: “There > have been a number of occasions where people have had to wait one to > two hours on arrival at the airport. Our view is … disabled passengers > shouldn’t wait any longer than other passengers.” > > More than a million passengers requiring special assistance travel > through Heathrow each year – more than any other European airport. Its > assistance service is provided by the US-based firm OmniServ > > The executive director of the Equality and Human Rights Commission, > Melanie Field, said: “For disabled passengers to be treated as > second-class citizens and having to wait hours to leave a plane is not > only bad service, it is discriminatory. > “Being able to travel independently and safely is one of the biggest > concerns for disabled people. Our airports are often the first > impression travellers have of our country. They must improve their > service.” > https://www.theguardian.com/uk-news/2017/aug/11/disabled- > passengers-forced-to-wait-hours-to-disembark-at-heathrow > > -- > Avinash Shahi > Doctoral student at Centre for Law and Governance JNU > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > > To check if the post reached the list or to search for old posting, reach: > https://www.mail-archive.com/ai@accessindia.inclusivehabitat.in/maillist. > html > ___ > > > Ai mailing list > Ai@accessindia.inclusivehabitat.in > http://accessindia.inclusivehabitat.in/mailman/listinfo/ai > Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. To check if the post reached the list or to search for old posting, reach: https://www.mail-archive.com/ai@accessindia.inclusivehabitat.in/maillist.html ___ Ai mailing list Ai@accessindia.inclusivehabitat.in http://accessindia.inclusivehabitat.in/mailman/listinfo/ai
[Ai] London: Disabled passengers 'forced to wait hours to disembark at Heathrow'
Disabled passengers arriving at Heathrow airport are being forced to wait up to two hours for help in disembarking aircraft, the aviation regulator has said. The west London hub is one of four airports where the Civil Aviation Authority judged the service for wheelchair users and other disabled passengers to be poor . The others were Manchester, East Midlands and Exeter. A survey of almost 1,200 passengers who have used Heathrow’s assistance service found that 62% rated it as poor or very poor. The CAA recorded instances of passengers not being met on board arriving aircraft and not being treated with dignity and respect. On some occasions passengers were encouraged to make their own way through the airport because of a lack of staff or equipment The CAA’s consumer enforcement manager, James Fremantle, said: “There have been a number of occasions where people have had to wait one to two hours on arrival at the airport. Our view is … disabled passengers shouldn’t wait any longer than other passengers.” More than a million passengers requiring special assistance travel through Heathrow each year – more than any other European airport. Its assistance service is provided by the US-based firm OmniServ The executive director of the Equality and Human Rights Commission, Melanie Field, said: “For disabled passengers to be treated as second-class citizens and having to wait hours to leave a plane is not only bad service, it is discriminatory. “Being able to travel independently and safely is one of the biggest concerns for disabled people. Our airports are often the first impression travellers have of our country. They must improve their service.” https://www.theguardian.com/uk-news/2017/aug/11/disabled-passengers-forced-to-wait-hours-to-disembark-at-heathrow -- Avinash Shahi Doctoral student at Centre for Law and Governance JNU Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. To check if the post reached the list or to search for old posting, reach: https://www.mail-archive.com/ai@accessindia.inclusivehabitat.in/maillist.html ___ Ai mailing list Ai@accessindia.inclusivehabitat.in http://accessindia.inclusivehabitat.in/mailman/listinfo/ai
