[android-developers] Re: Merchant account signup down?
50 hours down and counting. Can anyone from Google help here? Romain? Dianne? Anyone else? On Mar 12, 8:35 pm, Jesse McGrew jmcg...@gmail.com wrote: Still down for me too, by the way. This isn't something we're doing wrong, the system is just broken. Jesse On Mar 12, 8:09 am, jsdf jasons...@gmail.com wrote: Weeks! Wow, that's truly a testament to how little Google cares about customer support. As an example of how things could be done better, look at Authorize.net. A webstore I help maintain went down. I got on the phone and was talking to a human within 2 minutes. Turned out the problem was on my end, but boy it was nice to be able to establish that up front without wasting a lot of time. (And, I'm sure people will have issue with Authorize.net as an example, but my point is that it is still way waaay better than Google). The biggest problem I have always had with Google is the seeming attitude of since customer support doesn't scale, we don't bother doing it. You are on your own. This is reflected in all of their help and community pages. On EVERY help page they indicate something to the effect of sorry, we don't answer help requests.. No other company in the world could get away with this level of customer support, and it's incredible to me that Google can and routinely does. Let's be clear, this isn't for something Google is providing for free. I, and everyone else on this list, PAID to be anAndroidMarket developer. That includes the customer support that should go with it. Oh, and in case you are keeping score, 36 hours later, still down. [/venting] On Mar 12, 9:13 am, madcoder paperga...@gmail.com wrote: Wait for it. That's all. I couldn't get myaccountverified, and had to send emails to support for a few weeks to get it all straight, but in the end, to Google's credit, they worked it all out. On Mar 12, 10:02 am,jsdfjasons...@gmail.com wrote: Unfortunately, 24 hours later, it is still down. And, I check with a friend who works at Google, but he's in Adwords and is unable to do anything. Even he said I'm at the mercy of support, while acknowledging that Google is terrible at support. Now what? Suggestions? On Mar 11, 10:03 am, keith_hi...@yahoo.com keith_hi...@yahoo.com wrote: I am having the same issue. Been trying since yesterday to get this resolved. Google as of yet has not responded to my tech support request. On Mar 10, 9:16 pm,jsdfjasons...@gmail.com wrote: I am trying to sign up for amerchantaccountbut it seems to be down: Sorry, we could not setup yourmerchantaccount. Please try again later. Can anyone else confirm this, or is it just my login? Thanks. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Merchant account signup down?
Okay, now we are getting somewhere: http://androidcommunity.com/android-market-paid-app-system-blocking-new-merchants-20090313/ On Mar 13, 7:20 am, jsdf jasons...@gmail.com wrote: 50 hours down and counting. Can anyone from Google help here? Romain? Dianne? Anyone else? On Mar 12, 8:35 pm, Jesse McGrew jmcg...@gmail.com wrote: Still down for me too, by the way. This isn't something we're doing wrong, the system is just broken. Jesse On Mar 12, 8:09 am,jsdfjasons...@gmail.com wrote: Weeks! Wow, that's truly a testament to how little Google cares about customer support. As an example of how things could be done better, look at Authorize.net. A webstore I help maintain went down. I got on the phone and was talking to a human within 2 minutes. Turned out the problem was on my end, but boy it was nice to be able to establish that up front without wasting a lot of time. (And, I'm sure people will have issue with Authorize.net as an example, but my point is that it is still way waaay better than Google). The biggest problem I have always had with Google is the seeming attitude of since customer support doesn't scale, we don't bother doing it. You are on your own. This is reflected in all of their help and community pages. On EVERY help page they indicate something to the effect of sorry, we don't answer help requests.. No other company in the world could get away with this level of customer support, and it's incredible to me that Google can and routinely does. Let's be clear, this isn't for something Google is providing for free. I, and everyone else on this list, PAID to be anAndroidMarket developer. That includes the customer support that should go with it. Oh, and in case you are keeping score, 36 hours later, still down. [/venting] On Mar 12, 9:13 am, madcoder paperga...@gmail.com wrote: Wait for it. That's all. I couldn't get myaccountverified, and had to send emails to support for a few weeks to get it all straight, but in the end, to Google's credit, they worked it all out. On Mar 12, 10:02 am,jsdfjasons...@gmail.com wrote: Unfortunately, 24 hours later, it is still down. And, I check with a friend who works at Google, but he's in Adwords and is unable to do anything. Even he said I'm at the mercy of support, while acknowledging that Google is terrible at support. Now what? Suggestions? On Mar 11, 10:03 am, keith_hi...@yahoo.com keith_hi...@yahoo.com wrote: I am having the same issue. Been trying since yesterday to get this resolved. Google as of yet has not responded to my tech support request. On Mar 10, 9:16 pm,jsdfjasons...@gmail.com wrote: I am trying to sign up for amerchantaccountbut it seems to be down: Sorry, we could not setup yourmerchantaccount. Please try again later. Can anyone else confirm this, or is it just my login? Thanks. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Merchant account signup down?
I entered my bank information on the regular Google Checkout page, so I will post once my information is verified to see if that somehow bypasses setting it up specifically for the Market. On Mar 13, 9:36 am, jsdf jasons...@gmail.com wrote: Okay, now we are getting somewhere:http://androidcommunity.com/android-market-paid-app-system-blocking-n... On Mar 13, 7:20 am, jsdf jasons...@gmail.com wrote: 50 hours down and counting. Can anyone from Google help here? Romain? Dianne? Anyone else? On Mar 12, 8:35 pm, Jesse McGrew jmcg...@gmail.com wrote: Still down for me too, by the way. This isn't something we're doing wrong, the system is just broken. Jesse On Mar 12, 8:09 am,jsdfjasons...@gmail.com wrote: Weeks! Wow, that's truly a testament to how little Google cares about customer support. As an example of how things could be done better, look at Authorize.net. A webstore I help maintain went down. I got on the phone and was talking to a human within 2 minutes. Turned out the problem was on my end, but boy it was nice to be able to establish that up front without wasting a lot of time. (And, I'm sure people will have issue with Authorize.net as an example, but my point is that it is still way waaay better than Google). The biggest problem I have always had with Google is the seeming attitude of since customer support doesn't scale, we don't bother doing it. You are on your own. This is reflected in all of their help and community pages. On EVERY help page they indicate something to the effect of sorry, we don't answer help requests.. No other company in the world could get away with this level of customer support, and it's incredible to me that Google can and routinely does. Let's be clear, this isn't for something Google is providing for free. I, and everyone else on this list, PAID to be anAndroidMarket developer. That includes the customer support that should go with it. Oh, and in case you are keeping score, 36 hours later, still down. [/venting] On Mar 12, 9:13 am, madcoder paperga...@gmail.com wrote: Wait for it. That's all. I couldn't get myaccountverified, and had to send emails to support for a few weeks to get it all straight, but in the end, to Google's credit, they worked it all out. On Mar 12, 10:02 am,jsdfjasons...@gmail.com wrote: Unfortunately, 24 hours later, it is still down. And, I check with a friend who works at Google, but he's in Adwords and is unable to do anything. Even he said I'm at the mercy of support, while acknowledging that Google is terrible at support. Now what? Suggestions? On Mar 11, 10:03 am, keith_hi...@yahoo.com keith_hi...@yahoo.com wrote: I am having the same issue. Been trying since yesterday to get this resolved. Google as of yet has not responded to my tech support request. On Mar 10, 9:16 pm,jsdfjasons...@gmail.com wrote: I am trying to sign up for amerchantaccountbut it seems to be down: Sorry, we could not setup yourmerchantaccount. Please try again later. Can anyone else confirm this, or is it just my login? Thanks. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Merchant account signup down?
I've notified the Android Market team about the situation. JBQ On Tue, Mar 10, 2009 at 6:16 PM, jsdf jasons...@gmail.com wrote: I am trying to sign up for a merchant account but it seems to be down: Sorry, we could not setup your merchant account. Please try again later. Can anyone else confirm this, or is it just my login? Thanks. -- Jean-Baptiste M. JBQ Queru Android Engineer, Google. Questions sent directly to me that have no reason for being private will likely get ignored or forwarded to a public forum with no further warning. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Merchant account signup down?
Wait for it. That's all. I couldn't get my account verified, and had to send emails to support for a few weeks to get it all straight, but in the end, to Google's credit, they worked it all out. On Mar 12, 10:02 am, jsdf jasons...@gmail.com wrote: Unfortunately, 24 hours later, it is still down. And, I check with a friend who works at Google, but he's in Adwords and is unable to do anything. Even he said I'm at the mercy of support, while acknowledging that Google is terrible at support. Now what? Suggestions? On Mar 11, 10:03 am, keith_hi...@yahoo.com keith_hi...@yahoo.com wrote: I am having the same issue. Been trying since yesterday to get this resolved. Google as of yet has not responded to my tech support request. On Mar 10, 9:16 pm,jsdfjasons...@gmail.com wrote: I am trying to sign up for a merchant account but it seems to be down: Sorry, we could not setup your merchant account. Please try again later. Can anyone else confirm this, or is it just my login? Thanks. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Merchant account signup down?
Weeks! Wow, that's truly a testament to how little Google cares about customer support. As an example of how things could be done better, look at Authorize.net. A webstore I help maintain went down. I got on the phone and was talking to a human within 2 minutes. Turned out the problem was on my end, but boy it was nice to be able to establish that up front without wasting a lot of time. (And, I'm sure people will have issue with Authorize.net as an example, but my point is that it is still way waaay better than Google). The biggest problem I have always had with Google is the seeming attitude of since customer support doesn't scale, we don't bother doing it. You are on your own. This is reflected in all of their help and community pages. On EVERY help page they indicate something to the effect of sorry, we don't answer help requests.. No other company in the world could get away with this level of customer support, and it's incredible to me that Google can and routinely does. Let's be clear, this isn't for something Google is providing for free. I, and everyone else on this list, PAID to be an Android Market developer. That includes the customer support that should go with it. Oh, and in case you are keeping score, 36 hours later, still down. [/venting] On Mar 12, 9:13 am, madcoder paperga...@gmail.com wrote: Wait for it. That's all. I couldn't get my account verified, and had to send emails to support for a few weeks to get it all straight, but in the end, to Google's credit, they worked it all out. On Mar 12, 10:02 am,jsdfjasons...@gmail.com wrote: Unfortunately, 24 hours later, it is still down. And, I check with a friend who works at Google, but he's in Adwords and is unable to do anything. Even he said I'm at the mercy of support, while acknowledging that Google is terrible at support. Now what? Suggestions? On Mar 11, 10:03 am, keith_hi...@yahoo.com keith_hi...@yahoo.com wrote: I am having the same issue. Been trying since yesterday to get this resolved. Google as of yet has not responded to my tech support request. On Mar 10, 9:16 pm,jsdfjasons...@gmail.com wrote: I am trying to sign up for a merchant account but it seems to be down: Sorry, we could not setup your merchant account. Please try again later. Can anyone else confirm this, or is it just my login? Thanks. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Merchant account signup down?
Agreed on Google support, but I guess that's what we get for free stuff. Oh wait, they're (trying to ) make money with Google Checkout. My concern is that many potential customers will not bother with Checkout altogether due to Credit Card requirements and possible problems with verification/approval. Hopefully, this will only affect a very small number of users in the future. On Thu, Mar 12, 2009 at 10:09 PM, jsdf jasons...@gmail.com wrote: Weeks! Wow, that's truly a testament to how little Google cares about customer support. As an example of how things could be done better, look at Authorize.net. A webstore I help maintain went down. I got on the phone and was talking to a human within 2 minutes. Turned out the problem was on my end, but boy it was nice to be able to establish that up front without wasting a lot of time. (And, I'm sure people will have issue with Authorize.net as an example, but my point is that it is still way waaay better than Google). The biggest problem I have always had with Google is the seeming attitude of since customer support doesn't scale, we don't bother doing it. You are on your own. This is reflected in all of their help and community pages. On EVERY help page they indicate something to the effect of sorry, we don't answer help requests.. No other company in the world could get away with this level of customer support, and it's incredible to me that Google can and routinely does. Let's be clear, this isn't for something Google is providing for free. I, and everyone else on this list, PAID to be an Android Market developer. That includes the customer support that should go with it. Oh, and in case you are keeping score, 36 hours later, still down. [/venting] On Mar 12, 9:13 am, madcoder paperga...@gmail.com wrote: Wait for it. That's all. I couldn't get my account verified, and had to send emails to support for a few weeks to get it all straight, but in the end, to Google's credit, they worked it all out. On Mar 12, 10:02 am,jsdfjasons...@gmail.com wrote: Unfortunately, 24 hours later, it is still down. And, I check with a friend who works at Google, but he's in Adwords and is unable to do anything. Even he said I'm at the mercy of support, while acknowledging that Google is terrible at support. Now what? Suggestions? On Mar 11, 10:03 am, keith_hi...@yahoo.com keith_hi...@yahoo.com wrote: I am having the same issue. Been trying since yesterday to get this resolved. Google as of yet has not responded to my tech support request. On Mar 10, 9:16 pm,jsdfjasons...@gmail.com wrote: I am trying to sign up for a merchant account but it seems to be down: Sorry, we could not setup your merchant account. Please try again later. Can anyone else confirm this, or is it just my login? Thanks. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Merchant account signup down?
Bump! It's been down for 15 hours for me now. I submitted a help request to Google, but of course it probably got routed to the black hole that is tech support. Please can anyone confirm?? Anyone from Google able to help on this?? Thanks. On Mar 10, 8:16 pm, jsdf jasons...@gmail.com wrote: I am trying to sign up for a merchant account but it seems to be down: Sorry, we could not setup your merchant account. Please try again later. Can anyone else confirm this, or is it just my login? Thanks. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Merchant account signup down?
You aren't going to get an official response from Google on this list. The Google engineers here are developers who get involved in technical discussions. You are now at the mercy of Googles support infrastructure. Al. jsdf wrote: Bump! It's been down for 15 hours for me now. I submitted a help request to Google, but of course it probably got routed to the black hole that is tech support. Please can anyone confirm?? Anyone from Google able to help on this?? Thanks. On Mar 10, 8:16 pm, jsdf jasons...@gmail.com wrote: I am trying to sign up for a merchant account but it seems to be down: Sorry, we could not setup your merchant account. Please try again later. Can anyone else confirm this, or is it just my login? Thanks. -- * Written an Android App? - List it at http://andappstore.com/ * == Funky Android Limited is registered in England Wales with the company number 6741909. The registered head office is Kemp House, 152-160 City Road, London, EC1V 2NX, UK. The views expressed in this email are those of the author and not necessarily those of Funky Android Limited, it's associates, or it's subsidiaries. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Merchant account signup down?
I am having the same issue. Been trying since yesterday to get this resolved. Google as of yet has not responded to my tech support request. On Mar 10, 9:16 pm, jsdf jasons...@gmail.com wrote: I am trying to sign up for a merchant account but it seems to be down: Sorry, we could not setup your merchant account. Please try again later. Can anyone else confirm this, or is it just my login? Thanks. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Merchant account signup down?
Unfortunately, 24 hours later, it is still down. And, I check with a friend who works at Google, but he's in Adwords and is unable to do anything. Even he said I'm at the mercy of support, while acknowledging that Google is terrible at support. Now what? Suggestions? On Mar 11, 10:03 am, keith_hi...@yahoo.com keith_hi...@yahoo.com wrote: I am having the same issue. Been trying since yesterday to get this resolved. Google as of yet has not responded to my tech support request. On Mar 10, 9:16 pm,jsdfjasons...@gmail.com wrote: I am trying to sign up for a merchant account but it seems to be down: Sorry, we could not setup your merchant account. Please try again later. Can anyone else confirm this, or is it just my login? Thanks. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
