date:20100302

Re: [ARIE-L] Scanner Suggestions?

2010-03-02 Thread intlib

Dorita

Take a look at the Share ILL Wiki.  www.shareill.org
There is a list of scanners knoown to work with Ariel.
If you try one that is not on the list and it works fine, please contribute the 
information.
Keith Palmateer
Portland Community College/OQP

- Original Message -
From: Dorita Bolger 
Date: Tuesday, February 23, 2010 7:06 am
Subject: [ARIE-L] Scanner Suggestions?
To: arie-l@u.washington.edu

> Greetings, 
> 
> I need to budget for a new document scanner that has proven 
> compatibility with Ariel and request your help. Please reply 
> offline with as much specificity as possible. 
> 
> Thank you in advance for your help.
> 
> Dorita Bolger
> 
> 
> Ms. Dorita F. Bolger, MSLS
> Professor
> Reference, Interlibrary Loan, & Information Literacy Librarian
> Westminster College - McGill Library
> New Wilmington, PA 16172
> 724-946-7330, ext. 7325
> 724-946-6220 FAX
> dbol...@westminster.edu
> 
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> 
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[ARIE-L] Test request

2010-03-02 Thread ARIE-L


Forwarded by the list manager
==

From: "Shannon E. Fox" 
To: arie-l@u.washington.edu
Date: Tue, 2 Mar 2010 16:01:49 -0600
Subject: Test request

Please send a test page to us at 198.151.179.11

Thank you so much,
Shannon


Shannon Fox
Coordinator of Electronic Services and Collections

Austin College | Abell Library Center
900 North Grand Avenue, Suite 6L | Sherman, Texas 75090
Phone 903.813.2559
s...@austincollege.edu
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RE: [ARIE-L] Troubleshooting "Disk Full"

2010-03-02 Thread Glynn Shepherd

This sounds like you are reaching a queue limit which can be nasty.
Queue limits can be set/raised under Settings --> Preferences. The
default seems to be about 100.


>>I haven't gotten this error in a while, but when I have I just delete
as many documents as I can from all the queues >>and that usually works.
HTH.

Glynn

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Re: [ARIE-L] Troubleshooting "Disk Full"

2010-03-02 Thread Jenn Morris

I found this in an old message to the list:

The disk full error usually indicates a firewall problem. Here's the
response from Ariel Support to a similar question back in 2003:

The error message "552...Disk Full" is a bit misleading.  It actually has 
nothing to do with hard disk or queue space.

"522 transfer aborted; disk full" error is a firewall error and is reported to 
Ariel as disk full.  So when Ariel displays this error, it's displaying what 
it's told.  The truth is, nobody's disk is full and either you or your
borrower are having a firewall error.

If you receive this error when trying to send to anyone outside of your 
network, then it is likely on your side.  If you can send to all but one or two 
locations, it is probably on their side.  The only real way to tell is by 
looking at the firewall rules.

If it is on the sender's firewall, it is likely that port 422 is not open for 
uninitiated inbound TCP traffic (this is assuming the sender has opted to use 
Ariel Default Data Port 422). If the problem is on the receiving institution's 
firewall, it is likely that port 422 is not open for outbound TCP traffic.
Either of these circumstances will yield Error 552.


Jenn Morris
Digital Imaging Supervisor & Technology Consultant
MIT Libraries Document Services
617.253.7286
j_mor...@mit.edu



On Mar 2, 2010, at 11:57 AM, Mary Belasco wrote:

> Judy,
>   I had that once and it turned out that the file was too large to go 
> through to the borrower's Ariel.
>   Mary
> 
> Judy Mitchell wrote:
>> Last Friday we successful sent out several ILL Docs via Ariel, but there
>> were three that did not leave the queue.  Here's the log for one of
>> them:
>> 
>> 
>> 
>> 02/26/10 15:18:41  Send failed for document ill 6312,552 Transfer
>> aborted: disk full.
>> 
>> 02/26/10 15:18:23  Sending document ill 6312,150 File status okay.
>> 
>> 02/26/10 15:18:23  Sending document ill 6312,200 Command okay.
>> 
>> 02/26/10 15:18:23  Sending document ill 6312,200 Command okay.
>> 
>> 02/26/10 15:18:23  Sending document ill 6312,200 Command okay.
>> 
>> 02/26/10 15:18:23  Sending document ill 6312,230 User logged in,
>> proceed.
>> 
>> 02/26/10 15:18:23  Sending document ill 6312,331 User name ok,
>> password required.
>> 
>> 02/26/10 15:18:23  Sending document ill 6312,220 FTP ready.
>> 
>> 02/26/10 15:18:23  Send started for document ill 6312 to
>> xxx.xxx.xxx.x.  [IP address]
>> 
>> 
>> 
>> I have searched the list archives and have not found a definitive answer
>> other than it could be a firewall problem.  Whose firewall?  Ours or
>> theirs?  Or it could be a "full disk" - but, our IT person says that's
>> not the case for us.  He sent a request to Ariel Tech Support, but while
>> we wait for a reply, I thought I'd ask the List.
>> 
>> 
>> 
>> Has anyone successfully identified what this problem is?  And if so, how
>> can we fix it?  (Or, is it really "not our problem"?)
>> 
>> 
>> 
>> Thank you,
>> 
>> Judy
>> 
>> --
>> 
>> Judy Mitchell
>> 
>> Reference Librarian
>> 
>> Hawkeye Community College
>> 
>> 1501 E. Orange Road
>> 
>> P.O. Box 8015
>> 
>> Waterloo, IA 50704
>> 
>> phone: 319-296-4006
>> 
>> fax: 319-296-9140
>> 
>> jmitch...@hawkeyecollege.edu 
>> 
>> This e-mail, including attachments, is covered by the Electronic 
>> Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential, and may be 
>> legally privileged. If the reader of this message is not the intended 
>> recipient or an agent responsible for delivering it to the intended 
>> recipient, you are hereby notified that you have received this document in 
>> error and that any review, dissemination, distribution or copying of this 
>> message is strictly prohibited. If you have received this communication in 
>> error please notify us immediately at the e-mail address listed above.
>> 
>> Thank you.
>> ___
>> ARIE-L mailing list
>> Mail the list at ARIE-L@u.washington.edu
>> Unsubscribe at http://www.arie-l.org#subscribers
>> Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
>> 
>> 
> ___
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RE: [ARIE-L] Troubleshooting "Disk Full"

2010-03-02 Thread Sahhar, Dianna

This means the disk is full at the rec'g end.  You need to contact them
and tell them to delete files from their rec'd queue in order for them
to receive your document.

Dianna Sahhar
Research Services Coordinator
Interlibrary Loan/Document Delivery
2048 Law Library
School of Law
UCIrvine
ZOT 8010

(949) 824-7261
dsah...@law.uci.edu
http://www.law.uci.edu/library/


-Original Message-
From: arie-l-boun...@mailman2.u.washington.edu
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of
Estabrook, Alexia
Sent: Tuesday, March 02, 2010 7:11 AM
To: Discussion of the Ariel Document Transmission System
Subject: RE: [ARIE-L] Troubleshooting "Disk Full"

I haven't gotten this error in a while, but when I have I just delete as
many documents as I can from all the queues and that usually works. HTH.

Alexia D. Estabrook-Isely
Librarian, Information Services 

Helen L. DeRoy Medical Library
Providence Hospital
Docline LIBID: MIUEWJ
OCLC Code: EWJ

Ariel Address: 12.173.206.45
ILL Email: deroy.libr...@providence-hospital.org
 
Direct Phone: 248-849-3277
Main Phone: 248-849-3294
Fax: 248-849-3201 
Email: alexia.estabr...@stjohn.org 

-Original Message-
From: arie-l-boun...@mailman2.u.washington.edu
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Judy
Mitchell
Sent: Monday, March 01, 2010 4:57 PM
To: arie-l@u.washington.edu
Subject: [ARIE-L] Troubleshooting "Disk Full"

Last Friday we successful sent out several ILL Docs via Ariel, but there
were three that did not leave the queue.  Here's the log for one of
them:

 

02/26/10 15:18:41  Send failed for document ill 6312,552 Transfer
aborted: disk full.

02/26/10 15:18:23  Sending document ill 6312,150 File status okay.

02/26/10 15:18:23  Sending document ill 6312,200 Command okay.

02/26/10 15:18:23  Sending document ill 6312,200 Command okay.

02/26/10 15:18:23  Sending document ill 6312,200 Command okay.

02/26/10 15:18:23  Sending document ill 6312,230 User logged in,
proceed.

02/26/10 15:18:23  Sending document ill 6312,331 User name ok,
password required.

02/26/10 15:18:23  Sending document ill 6312,220 FTP ready.

02/26/10 15:18:23  Send started for document ill 6312 to
xxx.xxx.xxx.x.  [IP address]

 

I have searched the list archives and have not found a definitive answer
other than it could be a firewall problem.  Whose firewall?  Ours or
theirs?  Or it could be a "full disk" - but, our IT person says that's
not the case for us.  He sent a request to Ariel Tech Support, but while
we wait for a reply, I thought I'd ask the List.

 

Has anyone successfully identified what this problem is?  And if so, how
can we fix it?  (Or, is it really "not our problem"?)

 

Thank you,

Judy

--

Judy Mitchell

Reference Librarian

Hawkeye Community College

1501 E. Orange Road

P.O. Box 8015

Waterloo, IA 50704

phone: 319-296-4006

fax: 319-296-9140

jmitch...@hawkeyecollege.edu 
 
This e-mail, including attachments, is covered by the Electronic
Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential, and
may be legally privileged. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution or
copying of this message is strictly prohibited. If you have received
this communication in error please notify us immediately at the e-mail
address listed above.
 
Thank you.
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Re: [ARIE-L] Troubleshooting "Disk Full"

2010-03-02 Thread Mary Belasco

Judy,
I had that once and it turned out that the file was too large to go
through to the borrower's Ariel.

Mary

Judy Mitchell wrote:

Last Friday we successful sent out several ILL Docs via Ariel, but there
were three that did not leave the queue. Here's the log for one of
them:

02/26/10 15:18:41 Send failed for document ill 6312,552 Transfer
aborted: disk full.

02/26/10 15:18:23 Sending document ill 6312,150 File status okay.

02/26/10 15:18:23 Sending document ill 6312,200 Command okay.

02/26/10 15:18:23 Sending document ill 6312,230 User logged in,
proceed.

02/26/10 15:18:23 Sending document ill 6312,331 User name ok,
password required.

02/26/10 15:18:23 Sending document ill 6312,220 FTP ready.

02/26/10 15:18:23 Send started for document ill 6312 to
xxx.xxx.xxx.x. [IP address]

I have searched the list archives and have not found a definitive answer
other than it could be a firewall problem. Whose firewall? Ours or
theirs? Or it could be a "full disk" - but, our IT person says that's
not the case for us. He sent a request to Ariel Tech Support, but while
we wait for a reply, I thought I'd ask the List.

Has anyone successfully identified what this problem is? And if so, how
can we fix it? (Or, is it really "not our problem"?)

Thank you,

Judy

Judy Mitchell

Reference Librarian

Hawkeye Community College

1501 E. Orange Road

P.O. Box 8015

Waterloo, IA 50704

phone: 319-296-4006

fax: 319-296-9140

jmitch...@hawkeyecollege.edu

This e-mail, including attachments, is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential, and may be legally privileged. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution or copying of this message is strictly prohibited. If you have received this communication in error please notify us immediately at the e-mail address listed above.

Thank you.

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RE: [ARIE-L] Troubleshooting "Disk Full"

2010-03-02 Thread Estabrook, Alexia

I haven't gotten this error in a while, but when I have I just delete as
many documents as I can from all the queues and that usually works. HTH.

Alexia D. Estabrook-Isely
Librarian, Information Services 

Helen L. DeRoy Medical Library
Providence Hospital
Docline LIBID: MIUEWJ
OCLC Code: EWJ

Ariel Address: 12.173.206.45
ILL Email: deroy.libr...@providence-hospital.org
 
Direct Phone: 248-849-3277
Main Phone: 248-849-3294
Fax: 248-849-3201 
Email: alexia.estabr...@stjohn.org 

-Original Message-
From: arie-l-boun...@mailman2.u.washington.edu
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Judy
Mitchell
Sent: Monday, March 01, 2010 4:57 PM
To: arie-l@u.washington.edu
Subject: [ARIE-L] Troubleshooting "Disk Full"

Last Friday we successful sent out several ILL Docs via Ariel, but there
were three that did not leave the queue.  Here's the log for one of
them:

 

02/26/10 15:18:41  Send failed for document ill 6312,552 Transfer
aborted: disk full.

02/26/10 15:18:23  Sending document ill 6312,150 File status okay.

02/26/10 15:18:23  Sending document ill 6312,200 Command okay.

02/26/10 15:18:23  Sending document ill 6312,200 Command okay.

02/26/10 15:18:23  Sending document ill 6312,200 Command okay.

02/26/10 15:18:23  Sending document ill 6312,230 User logged in,
proceed.

02/26/10 15:18:23  Sending document ill 6312,331 User name ok,
password required.

02/26/10 15:18:23  Sending document ill 6312,220 FTP ready.

02/26/10 15:18:23  Send started for document ill 6312 to
xxx.xxx.xxx.x.  [IP address]

 

I have searched the list archives and have not found a definitive answer
other than it could be a firewall problem.  Whose firewall?  Ours or
theirs?  Or it could be a "full disk" - but, our IT person says that's
not the case for us.  He sent a request to Ariel Tech Support, but while
we wait for a reply, I thought I'd ask the List.

 

Has anyone successfully identified what this problem is?  And if so, how
can we fix it?  (Or, is it really "not our problem"?)

 

Thank you,

Judy

--

Judy Mitchell

Reference Librarian

Hawkeye Community College

1501 E. Orange Road

P.O. Box 8015

Waterloo, IA 50704

phone: 319-296-4006

fax: 319-296-9140

jmitch...@hawkeyecollege.edu 
 
This e-mail, including attachments, is covered by the Electronic
Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential, and
may be legally privileged. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution or
copying of this message is strictly prohibited. If you have received
this communication in error please notify us immediately at the e-mail
address listed above.
 
Thank you.
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CONFIDENTIALITY NOTICE: 
This email message and any accompanying data or files is confidential and may
contain privileged information intended only for the named recipient(s). If 
you are not the intended recipient(s), you are hereby notified that the 
dissemination, distribution, and or copying of this message is strictly 
prohibited. If you receive this message in error, or are not the named 
recipient(s), please notify the sender at the email address above, delete 
this email from your computer, and destroy any copies in any form immediately.
Receipt by anyone other than the named recipient(s) is not a waiver of any 
attorney-client, work product, or other applicable privilege.
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[ARIE-L] ARIEL at EGM is down /

2010-03-02 Thread Bruce Deitz

Due to a hacker, ARIEL is down at EGM for the next few days.  If you are trying 
to send us a document, please send a PDF toi...@kettering.edu   or   
bde...@kettering.edu   We accept fax.  Mail is okay too.  

 

Thanks.

 

Bruce  

 

Bruce Deitz

ILL Coordinator 

Technical Library Assistant III / Serials

Kettering University Library 

1700 University Avenue  

FlintMI  48504-6214

Email:  bde...@kettering.edu or

i...@kettering.edu

Phone:  810.762.7938 or 810.762.9841

OCLC Symbol:  EGM

ARIEL IP:  198.110.2.128

TOLL FREE:  1-800-955-4464

 

 

 

 

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Re: [ARIE-L] Scanner Suggestions?

[ARIE-L] Test request

RE: [ARIE-L] Troubleshooting "Disk Full"

Re: [ARIE-L] Troubleshooting "Disk Full"

RE: [ARIE-L] Troubleshooting "Disk Full"

Re: [ARIE-L] Troubleshooting "Disk Full"

RE: [ARIE-L] Troubleshooting "Disk Full"

[ARIE-L] ARIEL at EGM is down /

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