RE: [ARIE-L] Nothing going out part II
If you go through the steps of deleting items and rebuilding the queue (I don't have them here), I'm told that the rebuilding will cause corrupt files to be removed, Ed Helmrich Iona College From: [EMAIL PROTECTED] on behalf of Barbara Syvertson Sent: Tue 10/28/2008 1:05 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] Nothing going out part II I agree about the article being corruptbut it must be really corrupt...it refuses to be deleted. (start the scarey music...) I can delete all the rest of the articles in the queue but that one won't go away. >>> Gene Kenney <[EMAIL PROTECTED]> 10/28/2008 11:56 AM >>> Barb, I would delete that article from Ariel, rescan, and try sending it. After, you delete the article, see if Ariel is working ok. Sounds like that particular article in Ariel is corrupt. Gene -- Gene Kenney Library Technology Specialist & Assistant System Administrator Bethel University Library Bethel University & Seminary 3900 Bethel Drive St. Paul, Minnesota 55112 voice:651-635-8733 fax: 651-635-2393 email: [EMAIL PROTECTED] Jeremiah 29:11 11 For I know the thoughts that I think toward you, says the LORD, thoughts of peace and not of evil, to give you a future and a hope. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Syvertson Sent: Tuesday, October 28, 2008 10:23 AM To: Discussion of the Ariel Document Transmission System Subject: [ARIE-L] Nothing going out part II I checked and it wasn't set for color. So that wasn't the problem. I'm still trying to get this ariel send to work. For those who like a good mysteryhere is the latest.I came in today and behold I was able to send 6 documents out and they went from Held to sent and I thought my problems were solved. Then I got a message from the library to whom we had sent an article yesterday that started the whole mess. She said they got one page of the article but nothing else. So, I stupidly re-arieled to her and guess what? The ariel send queue is stuck again. Is it coincidence that it was the same school I was sending to when things shut down? Their ariel address is letters not numbers. Could that affect anything? The log said "opening binary mode data connection for file transmission" after I tried to send to that school. But it didn't say that in the log after the 6 that went out previously.Any suggestions are still being welcomed by me. I have tried them all to no avail so far. If this helps any...the queue never moves from 0 in the Tries column.Thanks again!!! And just in case... Does anyone know a tech help desk number for ariel? Barb Barb Syvertson Interlibrary Loan Technician Messiah College Library (PGM) One College Avenue Box 3002 Grantham, PA 1702 (717) 691-6006 Ext. 7242 FAX: (717) 691-6042 [EMAIL PROTECTED] >>> Lori Davidson <[EMAIL PROTECTED]> 10/27/2008 4:26 PM >>> You will find whether a document is color by looking in your Ariel "Send Queue" in the "color" column between Pages and Page Size. Hope that helps! LD ~ Lori Davidson WOU / LMS 503-838-8884 [EMAIL PROTECTED] [EMAIL PROTECTED] OCLC: WOS ~ -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Syvertson Sent: Monday, October 27, 2008 12:31 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] Nothing going out I'm not sure where I would find "C" or "G" but I looked under preferences and the scan setting shows B & W for format not color. There is also greyscale but I left it on B & W. Is that what you mean? Sorry to take everyone's time like this. Barb Barb Syvertson Interlibrary Loan Technician Messiah College Library (PGM) One College Avenue Box 3002 Grantham, PA 1702 (717) 691-6006 Ext. 7242 FAX: (717) 691-6042 [EMAIL PROTECTED] >>> Lori Davidson <[EMAIL PROTECTED]> 10/27/2008 3:10 PM >>> You might check to see whether your out-going Ariel files are colored (C) or grey (G) files. Lately we've found the files that are either colored or grey take a longer time to send, which means the sending often "times out". If this is the issue the solution will be to find a way to convert the colored and grey files to black-n-white / binary. LD ~ Lori Davidson WOU / LMS 503-838-8884 [EMAIL PROTECTED] [EMAIL PROTECTED] OCLC: WOS ~ -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Document Delivery Sent: Monday, October 27, 2008 12:00 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] Nothing going out As is always suggested when there's a problem, are your firewalls set up and the necessary ports open? Edward Helmrich ILL Office R
RE: [ARIE-L] Nothing going out part II
I agree about the article being corruptbut it must be really corrupt...it refuses to be deleted. (start the scarey music...) I can delete all the rest of the articles in the queue but that one won't go away. >>> Gene Kenney <[EMAIL PROTECTED]> 10/28/2008 11:56 AM >>> Barb, I would delete that article from Ariel, rescan, and try sending it. After, you delete the article, see if Ariel is working ok. Sounds like that particular article in Ariel is corrupt. Gene -- Gene Kenney Library Technology Specialist & Assistant System Administrator Bethel University Library Bethel University & Seminary 3900 Bethel Drive St. Paul, Minnesota 55112 voice:651-635-8733 fax: 651-635-2393 email: [EMAIL PROTECTED] Jeremiah 29:11 11 For I know the thoughts that I think toward you, says the LORD, thoughts of peace and not of evil, to give you a future and a hope. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Syvertson Sent: Tuesday, October 28, 2008 10:23 AM To: Discussion of the Ariel Document Transmission System Subject: [ARIE-L] Nothing going out part II I checked and it wasn't set for color. So that wasn't the problem. I'm still trying to get this ariel send to work. For those who like a good mysteryhere is the latest.I came in today and behold I was able to send 6 documents out and they went from Held to sent and I thought my problems were solved. Then I got a message from the library to whom we had sent an article yesterday that started the whole mess. She said they got one page of the article but nothing else. So, I stupidly re-arieled to her and guess what? The ariel send queue is stuck again. Is it coincidence that it was the same school I was sending to when things shut down? Their ariel address is letters not numbers. Could that affect anything? The log said "opening binary mode data connection for file transmission" after I tried to send to that school. But it didn't say that in the log after the 6 that went out previously.Any suggestions are still being welcomed by me. I have tried them all to no avail so far. If this helps any...the queue never moves from 0 in the Tries column.Thanks again!!! And just in case... Does anyone know a tech help desk number for ariel? Barb Barb Syvertson Interlibrary Loan Technician Messiah College Library (PGM) One College Avenue Box 3002 Grantham, PA 1702 (717) 691-6006 Ext. 7242 FAX: (717) 691-6042 [EMAIL PROTECTED] >>> Lori Davidson <[EMAIL PROTECTED]> 10/27/2008 4:26 PM >>> You will find whether a document is color by looking in your Ariel "Send Queue" in the "color" column between Pages and Page Size. Hope that helps! LD ~ Lori Davidson WOU / LMS 503-838-8884 [EMAIL PROTECTED] [EMAIL PROTECTED] OCLC: WOS ~ -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Syvertson Sent: Monday, October 27, 2008 12:31 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] Nothing going out I'm not sure where I would find "C" or "G" but I looked under preferences and the scan setting shows B & W for format not color. There is also greyscale but I left it on B & W. Is that what you mean? Sorry to take everyone's time like this. Barb Barb Syvertson Interlibrary Loan Technician Messiah College Library (PGM) One College Avenue Box 3002 Grantham, PA 1702 (717) 691-6006 Ext. 7242 FAX: (717) 691-6042 [EMAIL PROTECTED] >>> Lori Davidson <[EMAIL PROTECTED]> 10/27/2008 3:10 PM >>> You might check to see whether your out-going Ariel files are colored (C) or grey (G) files. Lately we've found the files that are either colored or grey take a longer time to send, which means the sending often "times out". If this is the issue the solution will be to find a way to convert the colored and grey files to black-n-white / binary. LD ~ Lori Davidson WOU / LMS 503-838-8884 [EMAIL PROTECTED] [EMAIL PROTECTED] OCLC: WOS ~ -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Document Delivery Sent: Monday, October 27, 2008 12:00 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] Nothing going out As is always suggested when there's a problem, are your firewalls set up and the necessary ports open? Edward Helmrich ILL Office Ryan Library Iona College VXI 914-633-2352 [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Syvertson Sent: Monday, October 27, 2008 1:08 PM To: ARIE-L@u.washington.edu Subject: [ARIE-L] Nothing going out We have been scanning article on ariel all morning and none of them are going out. The files say READY but 0 tries and no SENT. Anybody know what that means and how to fix it? Thanks for any assistance. We've never had this before. Barb Syvertson Interlibrary Loan Technician Messiah College Library (PGM) One College Avenue Box 3002 Grantham,
RE: [ARIE-L] Nothing going out part II
Barb, I would delete that article from Ariel, rescan, and try sending it. After, you delete the article, see if Ariel is working ok. Sounds like that particular article in Ariel is corrupt. Gene -- Gene Kenney Library Technology Specialist & Assistant System Administrator Bethel University Library Bethel University & Seminary 3900 Bethel Drive St. Paul, Minnesota 55112 voice:651-635-8733 fax: 651-635-2393 email: [EMAIL PROTECTED] Jeremiah 29:11 11 For I know the thoughts that I think toward you, says the LORD, thoughts of peace and not of evil, to give you a future and a hope. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Syvertson Sent: Tuesday, October 28, 2008 10:23 AM To: Discussion of the Ariel Document Transmission System Subject: [ARIE-L] Nothing going out part II I checked and it wasn't set for color. So that wasn't the problem. I'm still trying to get this ariel send to work. For those who like a good mysteryhere is the latest.I came in today and behold I was able to send 6 documents out and they went from Held to sent and I thought my problems were solved. Then I got a message from the library to whom we had sent an article yesterday that started the whole mess. She said they got one page of the article but nothing else. So, I stupidly re-arieled to her and guess what? The ariel send queue is stuck again. Is it coincidence that it was the same school I was sending to when things shut down? Their ariel address is letters not numbers. Could that affect anything? The log said "opening binary mode data connection for file transmission" after I tried to send to that school. But it didn't say that in the log after the 6 that went out previously.Any suggestions are still being welcomed by me. I have tried them all to no avail so far. If this helps any...the queue never moves from 0 in the Tries column.Thanks again!!! And just in case... Does anyone know a tech help desk number for ariel? Barb Barb Syvertson Interlibrary Loan Technician Messiah College Library (PGM) One College Avenue Box 3002 Grantham, PA 1702 (717) 691-6006 Ext. 7242 FAX: (717) 691-6042 [EMAIL PROTECTED] >>> Lori Davidson <[EMAIL PROTECTED]> 10/27/2008 4:26 PM >>> You will find whether a document is color by looking in your Ariel "Send Queue" in the "color" column between Pages and Page Size. Hope that helps! LD ~ Lori Davidson WOU / LMS 503-838-8884 [EMAIL PROTECTED] [EMAIL PROTECTED] OCLC: WOS ~ -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Syvertson Sent: Monday, October 27, 2008 12:31 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] Nothing going out I'm not sure where I would find "C" or "G" but I looked under preferences and the scan setting shows B & W for format not color. There is also greyscale but I left it on B & W. Is that what you mean? Sorry to take everyone's time like this. Barb Barb Syvertson Interlibrary Loan Technician Messiah College Library (PGM) One College Avenue Box 3002 Grantham, PA 1702 (717) 691-6006 Ext. 7242 FAX: (717) 691-6042 [EMAIL PROTECTED] >>> Lori Davidson <[EMAIL PROTECTED]> 10/27/2008 3:10 PM >>> You might check to see whether your out-going Ariel files are colored (C) or grey (G) files. Lately we've found the files that are either colored or grey take a longer time to send, which means the sending often "times out". If this is the issue the solution will be to find a way to convert the colored and grey files to black-n-white / binary. LD ~ Lori Davidson WOU / LMS 503-838-8884 [EMAIL PROTECTED] [EMAIL PROTECTED] OCLC: WOS ~ -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Document Delivery Sent: Monday, October 27, 2008 12:00 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] Nothing going out As is always suggested when there's a problem, are your firewalls set up and the necessary ports open? Edward Helmrich ILL Office Ryan Library Iona College VXI 914-633-2352 [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Syvertson Sent: Monday, October 27, 2008 1:08 PM To: ARIE-L@u.washington.edu Subject: [ARIE-L] Nothing going out We have been scanning article on ariel all morning and none of them are going out. The files say READY but 0 tries and no SENT. Anybody know what that means and how to fix it? Thanks for any assistance. We've never had this before. Barb Syvertson Interlibrary Loan Technician Messiah College Library (PGM) One College Avenue Box 3002 Grantham, PA 1702 (717) 691-6006 Ext. 7242 FAX: (717) 691-6042 [EMAIL PROTECTED] ___ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.wash
