Re: BMCWorld happenings
Hi Misi and *, On Fri, 1 Sep 2006 11:32:51 +0200, Misi Mladoniczky [EMAIL PROTECTED] wrote: As far as the Admin Tool is concerned, they have indicated a move towards Eclipse and Java, rather than the web. OH YES - that would be a nice idea. Using Eclipse with a usable window handling where I can skip between different workflow objects to developing ARS more easily would be great. The Admin Tool sometimes is really a blockade in developing ARS efficiently. I think the user community should push BMC for accenting the possibilities of ARS to develop applications rather than accenting ARS only as foundation for (BMC) ITSM applications. Strengthen ARS as a development environment would strenghten the distribution of applications based on ARS - even BMCs' ITSM apps. My two cents worth (ARS developer since 1998, ARS v3.2). ;-) Have fun. Regards Ruediger ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARSLIST AWARDS - PHOTOS
I have been on vacation for the last week. I will be setting up an area on wwrug.org same as last year for the words to songs, photos and I hope one or more films of the ARSlist Awards session itself. As I am not on home territory until next week, I can't get sufficient bandwidth to populate the site until then. Daniel ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Just in case everyone just took a breather on Friday and were planning on returning to this topic. I concur it is time to move on. Sheesh, I don't read the list for 2 days, and what do I find when I get back? [Much has been said on the actual topic, I will not add to it]. Whilst someone who normally is not an active poster may not have built up credibility, list cred?, you can expect that when they do post they feel strongly about the topic, so bear that in mind. Not neccessarily well thought out or correct, just that they do feel strongly about it. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
OK, apparently I can't control myself and now feel the need to comment on some of these posts. 1. Matt, have you been talking with Deep Throat? If not, perhaps you'd be willing to share your contact's position within BMC Remedy, so that we can better determine the validity of the information they've shared with the ARSlist community. Otherwise, you're just spreading rumors disguised as insider information. 2. Seems a LOT of people are upset that BMC Remedy uses offshore support. Also seems that some of these same people, work for U.S. firms who themselves have moved selected operations offshore! So it's acceptable for other U.S. companies to offshore, just not BMC Remedy? 3. Last comment -- and then I promise to get off my soapbox. I grew up in Michigan and watched for years as the Detroit automakers began losing market share to imports. Had a HUGE impact not just in Detroit, but also in and around just about every town (large or small) for a 500-mile radius. Without orders from GM/Ford/Chrysler, parts suppliers and component factories shut down, and several towns may never recover. So if you're REALLY concerned about keeping the U.S. economy strong, then I'd suggest that you stop buying cars from Japan and Germany, stop buying clothes from Malaysia and Vietnam, and stop buying everything else from China. (So it's acceptable for you to buy that $45,000 Lexus or BMW, but it's NOT acceptable for BMC Remedy to hire offshore talent for technical support? Which do YOU think impacts the U.S. economy more?) Whew . . . sorry for the rant, but I feel better already! -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) p.s. Gary C and Robert K, thanks for making two of the more intelligent posts in this thread! And Robert, you may be right about Alabama . . . and I should know, since I used to live there. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 08, 2006 5:32 AM To: arslist@ARSLIST.ORG Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! Rick, I have been told the following from a BMC insider: 1) 10% support reduction by the end of Aug. 2) 10%(more) support reduction by the end of 2006 3) Goal of reduction of support group size located in the USA by 90% by end of Aug 2007 4) BMC is offering some current support people the opportunity to relocated to India to train their replacements and/or manage them. AND 5) Tech support will try to move away from custom questions and towards Out of the Box Application support. I will reserve judgment on if this is good or bad for BMC at this point. But I know it is not good for the USA's economy. ( More people looking for jobs is very rarely a good thing. ) And Rick, yes I have noticed the outsourcing of Engineering. IMHO this is a direct contributor to: more bugs per version, less people who knows the code or how to fix them, Longer lag time for fixes due to different people creating/fixing/enhancing the code and generally degrading quality of docs for an exploding set of changing features version to version. The attention to detail not to mention long standing ARS features/standards are being ignored in the name of progress and all of that is possible when very few of the original team is left holding the captains chair. There are several features that date back as far as I can remember (v2) that were BROKE/REMOVED in v5 and v7. Backwards compatibility appears to be less important than what the next version of the Out of the Box applications needs are. And the real kicker is that these changes were not documented/announced in a way to provide a path forward, or even awareness of the changes for the customer. ( A trend that I think will be the demise of the product line as a custom application platform.) My fear is that this is just the beginning. It is inevitable that at some point there will be nothing left of the original Remedy company. What remains to be seen is if BMC will fill those very big footprints, and if we will like the style of the shoe's that are selected to get that task completed. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/7/06, Rick cook [EMAIL PROTECTED] wrote: ** Can you say trial balloon? I don't know who Jamahowal is, and I doubt anyone else here does, either, so this could be nothing but so much hot air. Besides, Remedy has had outsourced engineering for years - has anyone noticed? Rick ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at
Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Bing, I have also heard this from at least two different internal sources. I am not at liberty share names/positions, but as the information was almost identical to Matt's, I'm guessing that they all heard the same message. Matt Reinfeldt -Original Message- From: Bradford Bingel [mailto:[EMAIL PROTECTED] Sent: Sunday, September 10, 2006 6:31 PM To: arslist@ARSLIST.ORG Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! OK, apparently I can't control myself and now feel the need to comment on some of these posts. 1. Matt, have you been talking with Deep Throat? If not, perhaps you'd be willing to share your contact's position within BMC Remedy, so that we can better determine the validity of the information they've shared with the ARSlist community. Otherwise, you're just spreading rumors disguised as insider information. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Bing, I have no way of knowing if jamahowal was informed by my source, or if jamahowal is my source. ( A distinct possibility, but I really doubt it.) Is the information I was provided a rumor? Well that is not how it was presented to me. Rather I was told that there was a memo circulated explaining the decision. (No I do not have a copy of it, and no I have not seen it. I took the person's word for it.) It certainly is hear say, but in some countries that is enough to loose your head over too. I am not sure that reveling my individual source would prove anything. But you only asked for the contacts position inside of BMC. Which I think that is fair, and as far as I care to go too. The information was provided by a soon to be ex-employee of BMC. (Soon to be because they are one of the people who will likely be loosing their job because the the reported decision.) Sure there is a potential for the information that I was supplied to be misinformation from this person or for it to be some other counter intelligence ploy on the part of BMC itself. However, I believe that the individual in question has no real reason to tell me that a large portion of the people that I have worked with over the years at Remedy are soon to be permanently unavailable. I believe the person to be trustworthy. True, the person may have an axe to grind, but what would be the advantage be for this person to exaggerate what BMC is doing? Revenge? Ok... BUT I think the most telling point is this... No one from BMC has clarified the discussion either. (on or off the list to my knowledge) I would think that if the stated information was wrong that there would be a desire to clarify the situation for the user community. I would be happy to keep the confidence of any one from BMC if they would like to refute the information that I was told. I will gladly share another anonymous story from another anonymous inside source. (But I am sure that the community would be best served by an official on list answer.) And I still hold to my position on this topic. I will reserve judgment on if this is good or bad for BMC at this point. But I know it is not good for the USA's economy. ( More people looking for jobs is very rarely a good thing. ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/10/06, Bradford Bingel [EMAIL PROTECTED] wrote: OK, apparently I can't control myself and now feel the need to comment on some of these posts. 1. Matt, have you been talking with Deep Throat? If not, perhaps you'd be willing to share your contact's position within BMC Remedy, so that we can better determine the validity of the information they've shared with the ARSlist community. Otherwise, you're just spreading rumors disguised as insider information. snip -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT:Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Well okay, fine I will comment. I happened to be at Hearst Castle on Friday, on the evening tour, where they let us into the theatre. Therein they showed a news reel that contained, from 1933, a message from Randolf Hearst asking the American people to purchase American goods to help the prosperity of the American people, during of course the Great Depression. I will leave comments about Mr. Hearst to others. At the same time I should mention that I have direct experience with support from India that was excellent. In addition, since we all know that Remedy is in 55+ countries one should expect a certain level of globalization from their support system. However, this is only valid if there is still support on US/Cdn/Other holidays which has been suspiciously lacking in the past. Buy locally, think globally. Susan Powter and David Suzuki have said the same about food, but I digress. In conclusion, I do not think that the ARSlist should be a political forum, it should reflect the quality, or lack thereof, of support. Greater issues of globalization and outsourcing to other countries is best expressed in your vote (in whatever country you may reside). And more directly, take a look at the labels on your clothing that tell you where your clothing is made, and contemplate if you should be concerned where BMC provides it's support? [I was wearing at BUW my NAFTA shirt one day: it says Canada, it is a Nike brand shirt (USA) but made in Mexico]. Do I have a point? Probably not, but then again I prefixed this post with OT and I have been awake for around 15 hours. ... Daniel ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
