Re: DV Plugin Question
Works beatifully. Thanks Axton On 11/18/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote: Axton, // given that PluginContext pc ARPluginContext apc = (ARPluginContext)pc; // then from there either ARServerUser arsu= apc.getServerUser(); Return the default ar server user. // OR ARServerUser arsu= apc.getServerUser(java.lang.String server) ; That should get you where I think your going. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 11/18/06, Axton <[EMAIL PROTECTED]> wrote: > ** Hopefully some of you java guru's are up late. > > How do you use the context (ARServerUser) provided by the mid-tier from > within a DV plugin for methods that require a session context? > > Examples: > - all the methods within com.remedy.arsys.api.Util require an ARServerUser > object > - com.remedy.arsys.api.ARServerUser is required for > com.remedy.arsys.api.EntryFactory.findByKey > > Thanks, > Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: HELP... Trying to change License file
yes sorry. I was so caught up in trying to find the file. Sun box running oracle10g. Running ARsystem 6.3. I am such a nerd. I am at 6 flags magic mountain in calif. I am right now in line for goliath. All i can say that if anyone reads this and can go... Gota ride TATSU. FANTASTIC. hopefully i will be at work on monday. On 11/18/06, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: It would help if you stated what server platform you are on. On Windows the file is \Program Files\Common Files\Remedy\Licenses\multilicense although I have seen a system at \Program Files\Common Files\AR System\Licenses\NT Server\multilicense On Unix (for v5x and above) it is /etc/arsystem/.multilicense for earlier versions it was just /etc/.multilicense To see the file on unix change to the correct directory and do: ls -al Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Saturday, November 18, 2006 2:03 PM To: arslist@ARSLIST.ORG Subject: HELP... Trying to change License file HI, My problem is this... I added a new license key thru Rem Adm. The server information does not reflect the 15 additional AR User Floating licenses. I know that I have to stop the Remedy Services and delete the multi license file, then restart the svcs. After the restart the license file that we deleted would automatically recreate the the multi license file and then I would see the additional licenses. Oh yes the multi license file is hidden. I stopped the svcs and really couldnt find the license file. I thought maybe it was remedy.lic. When I deleted that file and restarted we could not connect to the server so we just added the deleted file back and I could get on the server again. ...S after this long explaination does anyone know what file i would delete and if doing this seemingly simple procedure would actually bring back the license file. Has anyone done this? I have a feeling I have missed a bunch of steps that the rememdy help desk didnt not explain. I have over 1500 users and I need my IT crew to get these floating licenses in place I would be so greatfull for anyones help. Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: HELP... Trying to change License file
It would help if you stated what server platform you are on. On Windows the file is \Program Files\Common Files\Remedy\Licenses\multilicense although I have seen a system at \Program Files\Common Files\AR System\Licenses\NT Server\multilicense On Unix (for v5x and above) it is /etc/arsystem/.multilicense for earlier versions it was just /etc/.multilicense To see the file on unix change to the correct directory and do: ls -al Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Saturday, November 18, 2006 2:03 PM To: arslist@ARSLIST.ORG Subject: HELP... Trying to change License file HI, My problem is this... I added a new license key thru Rem Adm. The server information does not reflect the 15 additional AR User Floating licenses. I know that I have to stop the Remedy Services and delete the multi license file, then restart the svcs. After the restart the license file that we deleted would automatically recreate the the multi license file and then I would see the additional licenses. Oh yes the multi license file is hidden. I stopped the svcs and really couldnt find the license file. I thought maybe it was remedy.lic. When I deleted that file and restarted we could not connect to the server so we just added the deleted file back and I could get on the server again. ...S after this long explaination does anyone know what file i would delete and if doing this seemingly simple procedure would actually bring back the license file. Has anyone done this? I have a feeling I have missed a bunch of steps that the rememdy help desk didnt not explain. I have over 1500 users and I need my IT crew to get these floating licenses in place I would be so greatfull for anyones help. Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Please Wait PopUp on Mid Tier
I have used an opaque 'text field' sized to cover the form during the loading process. Then Active Link to change to hidden after loading form. On Tue, 14 Nov 2006 11:05:57 -0500, Kyle Whitley <[EMAIL PROTECTED]> wrote: >I know this has been discussed before, but I was wondering if anyone has >implemented a "Please wait while the page loads" pop up or message box >for the 6.3 mid tier. From what I read in past posts it would mean >creating some javascript possibly in the form header to get this >accomplished. Just wondering if anyone is using this type of >functionality and would willing to share with the list an example. > >Thanks > >Kyle > >-- >Kyle Whitley >IT System Support Professional >Office of Information and Instructional Technology (OIIT) >Board of Regents of the University System of Georgia > >__ _ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" >= ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: DV Plugin Question
Axton, // given that PluginContext pc ARPluginContext apc = (ARPluginContext)pc; // then from there either ARServerUser arsu= apc.getServerUser(); Return the default ar server user. // OR ARServerUser arsu= apc.getServerUser(java.lang.String server) ; That should get you where I think your going. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 11/18/06, Axton <[EMAIL PROTECTED]> wrote: ** Hopefully some of you java guru's are up late. How do you use the context (ARServerUser) provided by the mid-tier from within a DV plugin for methods that require a session context? Examples: - all the methods within com.remedy.arsys.api.Util require an ARServerUser object - com.remedy.arsys.api.ARServerUser is required for com.remedy.arsys.api.EntryFactory.findByKey Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
DV Plugin Question
Hopefully some of you java guru's are up late. How do you use the context (ARServerUser) provided by the mid-tier from within a DV plugin for methods that require a session context? Examples: - all the methods within com.remedy.arsys.api.Util require an ARServerUser object - com.remedy.arsys.api.ARServerUser is required for com.remedy.arsys.api.EntryFactory.findByKey Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Perl SOAP::LITE example
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Thanks to everyone who sent examples. We got it working! You help is very much appreciated. Have a great weekend, Bill Estep On Nov 15, 2006, at 11:51 AM, Bill Estep wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Yes. Do you have an example using the SOAP::LITE perl package to do an OpCreate? I'd really like to see how you got it to work. Thanks, Bill On Nov 15, 2006, at 11:43 AM, Grooms, Frederick W wrote: And you have compared the WSDL and the XML to make sure that the elment names are EXACTLY the same and in the exact same order (I've seen some WSDL looking for element "Assigned_to_" or "Assigned_to" before)? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bill Estep Sent: Wednesday, November 15, 2006 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Perl SOAP::LITE example yes - using the +trace option. It shows the complete package, and the error below. It returns that the Assigned_To element is missing in the input xml. Of course, it is there, but for whatever reason, the web service is rejecting the submission. Again, this is very similar to a problem everyone has seen with the wsdl2java axis utility. Thanks, Bill Estep Nemours On Nov 15, 2006, at 11:06 AM, Grooms, Frederick W wrote: Have you tried running with the trace option (so you can see the complete XML in both directions)? use SOAP::Lite +trace; Adding the +trace will print the complete SOAP packages to the screen. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bill Estep Sent: Wednesday, November 15, 2006 9:52 AM To: arslist@ARSLIST.ORG Subject: Perl SOAP::LITE example Hi, I am looking at Carey Matthew Black's excellent example using perl to access an ARSystem web service. Question - has anyone been able to do an OpCreate action using perl SOAP::LITE? the OpGet and OpGetList actions work fine, but the OpCreate action fails with the MessageNum: 8961, MesageText: Required element expected in the input XML document. This is the same error I ran into when setting up a jsp app using the web services. The fix to that problem was changing some of the wsdl2java code and recompiling. Anyone have any idea how to get the perl libraries to work? Thanks, Bill Estep Nemours _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.3 (Darwin) iD8DBQFFW0V9gPRYzF5ewtERAq0WAJ43Xub9FW5zN4+oUxi+9L0i1eoDCACgm6EB k5Z+Co5DmX7xvYF29Gf+fIw= =R5oO -END PGP SIGNATURE- __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.3 (Darwin) iD8DBQFFX4BngPRYzF5ewtERAkw5AKCH3nYm0BNHxWIYEClUjOPJuY8KYQCcCRlc ldsPwJMuSeKKJjnca5twv/8= =o/Hp -END PGP SIGNATURE- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: HELP... Trying to change License file
Make sure the site name and host id values of the floating licenses match that of the arserver license. The license interface will allow you to add valid licenses (valid in the sense of proper license key/values) to a server that are not valid for that server (meaning the hostid, site name, etc do not match the server license). Axton Grams On 11/18/06, Rick cook <[EMAIL PROTECTED]> wrote: The multilic.ar file is the one you were looking for, but I'm not sure that will fix your issue. Remove it at your own risk. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Saturday, November 18, 2006 3:03 PM To: arslist@ARSLIST.ORG Subject: HELP... Trying to change License file HI, My problem is this... I added a new license key thru Rem Adm. The server information does not reflect the 15 additional AR User Floating licenses. I know that I have to stop the Remedy Services and delete the multi license file, then restart the svcs. After the restart the license file that we deleted would automatically recreate the the multi license file and then I would see the additional licenses. Oh yes the multi license file is hidden. I stopped the svcs and really couldnt find the license file. I thought maybe it was remedy.lic. When I deleted that file and restarted we could not connect to the server so we just added the deleted file back and I could get on the server again. ...S after this long explaination does anyone know what file i would delete and if doing this seemingly simple procedure would actually bring back the license file. Has anyone done this? I have a feeling I have missed a bunch of steps that the rememdy help desk didnt not explain. I have over 1500 users and I need my IT crew to get these floating licenses in place I would be so greatfull for anyones help. Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: HELP... Trying to change License file
The multilic.ar file is the one you were looking for, but I'm not sure that will fix your issue. Remove it at your own risk. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Saturday, November 18, 2006 3:03 PM To: arslist@ARSLIST.ORG Subject: HELP... Trying to change License file HI, My problem is this... I added a new license key thru Rem Adm. The server information does not reflect the 15 additional AR User Floating licenses. I know that I have to stop the Remedy Services and delete the multi license file, then restart the svcs. After the restart the license file that we deleted would automatically recreate the the multi license file and then I would see the additional licenses. Oh yes the multi license file is hidden. I stopped the svcs and really couldnt find the license file. I thought maybe it was remedy.lic. When I deleted that file and restarted we could not connect to the server so we just added the deleted file back and I could get on the server again. ...S after this long explaination does anyone know what file i would delete and if doing this seemingly simple procedure would actually bring back the license file. Has anyone done this? I have a feeling I have missed a bunch of steps that the rememdy help desk didnt not explain. I have over 1500 users and I need my IT crew to get these floating licenses in place I would be so greatfull for anyones help. Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
HELP... Trying to change License file
HI, My problem is this... I added a new license key thru Rem Adm. The server information does not reflect the 15 additional AR User Floating licenses. I know that I have to stop the Remedy Services and delete the multi license file, then restart the svcs. After the restart the license file that we deleted would automatically recreate the the multi license file and then I would see the additional licenses. Oh yes the multi license file is hidden. I stopped the svcs and really couldnt find the license file. I thought maybe it was remedy.lic. When I deleted that file and restarted we could not connect to the server so we just added the deleted file back and I could get on the server again. ...S after this long explaination does anyone know what file i would delete and if doing this seemingly simple procedure would actually bring back the license file. Has anyone done this? I have a feeling I have missed a bunch of steps that the rememdy help desk didnt not explain. I have over 1500 users and I need my IT crew to get these floating licenses in place I would be so greatfull for anyones help. Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: AR Email HTML Template - images ?
Murtuza, You can attach the image in the AR System Email Template entry record and reference in the html as /imagename.jpg or you can reference a location like www.website.com/imagename.jpg. Jon On 11/18/06, Murtuza Bookwala <[EMAIL PROTECTED]> wrote: ** Hello Brian, How do you embed images into the template. Do they have to be on a web server from where they are referenced ??? Or a shared directory ?? Regards, Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, November 15, 2006 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template ** Hi, If the template is specific to that email, then you will need to specify it as part of the filter. If however the template is generic, like a header format with company log etc, that you want on every email, you can specify this in the configuration record for outgoing emails. Then you wont need to amend your filters at all. I hope this makes sense. Brian Bishop From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: 15 November 2006 02:22 To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template Hi Brian, I did this way later in the evening yesterday and yeah it works. However i only do it in the filter HPD:HPDNotifyAssignee01 I got many other filters. So must I do the same for the rest of the notification filters? Call the template in the content as well? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, 14 November, 2006 18:11 To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template ** When using templates and specifying fields from the form in the template, you must ensure you select those fields under the Include Fields option in the email filter. I find it easier to set this to all then you don't have to keep going back to it if you add another field to the template. Brian Bishop From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: 14 November 2006 05:41 To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template Hi Caissie, I'm having the same issue as well so I did try your html template. However, I'm having problem displaying the field in the template. I had included the template in the template form, n the email footer template. I had restarted the email engine and simulate a case but the fields were not reflected. Is there anything that I had miss out? L Can I send you a separate email on the screen shot? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Monday, November 13, 2006 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template I'm willing to share. Have fun. Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc 260 Lake rd Dayville, CT 06241 (860) 779-2800 Ext: 32380 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Vacancy for Remedy Developer in Bristol
Ship shape and Bristol fashion might be more PC. Since my wife is from Bristol [England] I could say more but I would be in big trouble indeed. More to the point I have suggested to the recruiter that more detail about location, duration and rates would be a more effective posting. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: November 18, 2006 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Vacancy for Remedy Developer in Bristol --Tim I've been told there's a pair of Bristols in the UK, too --Tim - Original Message From: George T. <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Saturday, November 18, 2006 9:07:24 AM Subject: Re: [ARSLIST] Vacancy for Remedy Developer in Bristol What Bristol ??? There are at least 14 in just the United States. On Thu, 9 Nov 2006 08:51:12 -0500, Liz Finch <[EMAIL PROTECTED]> wrote: >There is currently a vacancy in the company for an experienced Remedy >Developer based in Bristol. For further information please send your CV to >[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Copy To New on the Remedy Mid Tier
Copy To New on the Remedy Mid TierOne thing you want to keep in mind while you are doing this... DO NOT copy the instanceID (any GUID) values as part of your open window action, that will mess things up completely. Also, a word of caution, a large number of the temporary fields are probably not necessary, and maybe be valid on the source form but not on the target form, so this will be an iterative task for you to come up with the appropriate set of fields to be copied. HTH -- Shyam - Original Message - From: Lammey, Peter A. Newsgroups: gmane.comp.crm.arsystem.general Sent: Friday, November 17, 2006 7:11 AM Subject: Copy To New on the Remedy Mid Tier ** Some of our Remedy users is looking to take advantage of the Copy To New functionality that is available on the Remedy User client but is not available on the web. Remedy BMC confirmed that there is no option or setting to turn this function on for the Mid Tier (yet they always tell us that the web should have the same functionality as the local client). My only option seems to be to add a Open Window To Submit Mode (in Current Window) and to set EVERY field on the form. I should also mention that this is something my users want on CHG:Change and HPD:Help Desk (we have ITSM 5.6 currently). Anyone have a better idea on how to code this for the web? We are on ARS 6.3 Patch 16. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Test
Tim Richardson, MSCIS ITIL Certified Business Service Management Remedy Edge, LLC 917-892-9510 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Vacancy for Remedy Developer in Bristol
--Tim I've been told there's a pair of Bristols in the UK, too --Tim - Original Message From: George T. <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Saturday, November 18, 2006 9:07:24 AM Subject: Re: [ARSLIST] Vacancy for Remedy Developer in Bristol What Bristol ??? There are at least 14 in just the United States. On Thu, 9 Nov 2006 08:51:12 -0500, Liz Finch <[EMAIL PROTECTED]> wrote: >There is currently a vacancy in the company for an experienced Remedy >Developer based in Bristol. For further information please send your CV to >[EMAIL PROTECTED] > >__ _ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" >= ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Vacancy for Remedy Developer in Bristol
What Bristol ??? There are at least 14 in just the United States. On Thu, 9 Nov 2006 08:51:12 -0500, Liz Finch <[EMAIL PROTECTED]> wrote: >There is currently a vacancy in the company for an experienced Remedy >Developer based in Bristol. For further information please send your CV to >[EMAIL PROTECTED] > >__ _ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" >= ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
ADM:Please Ignore, timing test
test ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
