Re: WINDOW SIZE on WEB

[Dave Fincher]

Fred is right on this one.  Dialogs open to the size that they are in the Admin 
tool and the placement is controlled by the browser.  
   
  We are currently running a 5.1.2 system with 100% Mid-Tier.  I would highly 
recommend that you try to stay with the current window and not get into the 
habit of opening different windows for forms.  The screen starts getting 
cluttered really quickly and the users don't like having to sort through 
multiple screens.  The only exception I would make to this might be opening 
different windows for some type of wizard that will feed data back to the 
parent form (but only if I didn't have a choice).  Use one window and take 
advantage of navigation fields for links back to your application home page and 
other prominent entry points.
   
  HTHs,
  Dave Fincher
   
  

"Grooms, Frederick W" <[EMAIL PROTECTED]> wrote:
  ** Are you talking the Dialog windows or all windows in general?
   
  The window size is determined by what size you make the windows when you are 
working in the Admin tool (That's why I don't open the forms in the Admin tool 
in full screen mode)
   
  I believe where the window is placed is determined by IE
   
  Fred


-
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-J&J]
Sent: Friday, February 02, 2007 4:10 PM
To: arslist@ARSLIST.ORG
Subject: WINDOW SIZE on WEB


  
** @page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.0in 1.0in 1.0in; }  
P.MsoNormal {   FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New 
Roman"  }  LI.MsoNormal {   FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 
"Times New Roman"  }  DIV.MsoNormal {   FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; 
FONT-FAMILY: "Times New Roman"  }  A:link {   COLOR: blue; TEXT-DECORATION: 
underline  }  SPAN.MsoHyperlink {   COLOR: blue; TEXT-DECORATION: underline  }  
A:visited {   COLOR: #606420; TEXT-DECORATION: underline  }  
SPAN.MsoHyperlinkFollowed {   COLOR: #606420; TEXT-DECORATION: underline  }  
SPAN.EmailStyle17 {   COLOR: windowtext; FONT-FAMILY: Arial; mso-style-type: 
personal-compose  }  DIV.Section1 {   page: Section1  }Hi All,
   
  I need information regarding 
  1. How can I control the window size on remedy web.
  2. On which window locatin the screen should open
   
  I’m running the application on Midtier 6.3 patch 19, ARserver 6.3 Patch-19. 
   
  Thanks
  Saurabh
   
   

__20060125___This posting was submitted with HTML in it___ 

 
-
Be a PS3 game guru.
Get your game face on with the latest PS3 news and previews at Yahoo! Games.

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Re: Workflow

[Carey Matthew Black]

Axton,

My idea was that the DVF field would be hidden. It's sole function
would be to "fire" events back to the form based on a javascript
clock. (So that you can get events every second instead of only every
three seconds.) I think that model should prevent the behaviour that
Doug Blair was seeing with the unending nesting of Active Links.


Yes you could also use a DVF to display the "Character Field" and the
"count field". However, that would require a bit more DVF than want I
was trying to suggest would be needed. (And if a View field could
actually be used to send events back to the Client then you might not
have to really have a DVF at all. Just use Javascript to emit  a
"count the length now" signal when you want it to.


--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 2/2/07, Axton <[EMAIL PROTECTED]> wrote:

** With the DVF architecture, an interval shouldn't be necessary.  You could
write the DVP so that a character entry triggers an event.  One of the next
tasks I have for the DV Plugin Architecture I am writing is some type of
generic event handling.

http://arswiki.org/projects/dvpfw

If anyone wants to contribute to this project, let me know.

Axton Grams


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Re: Workflow

[Axton]

With the DVF architecture, an interval shouldn't be necessary.  You could
write the DVP so that a character entry triggers an event.  One of the next
tasks I have for the DV Plugin Architecture I am writing is some type of
generic event handling.

http://arswiki.org/projects/dvpfw

If anyone wants to contribute to this project, let me know.

Axton Grams

On 2/1/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:


There might be another way to do this in v7. ( I did not notice a
version reference in the previous emails, but I might have missed it
too.)

How about this idea?

Setup a DVF (Data Visualization Field) (maybe a view field would work
too?) that would use Javascript to "emit" ARS events every second. The
event would signal a guide to be run on the form and the recount to be
done. Assuming that the above model works then I would think that
Javascripts setTimeOut could even be set to run every millisecond
seconds too. (now I have no idea how long it takes for an even to be
processed and you might actually be able to flood the User Tool with
events and never get the active links to stop long enough for you to
actually type in the field too. (So do not set it to ever millisecond.
:)

But that might work and get you a smaller interval than 3 seconds.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

RE:
"
Is it possible to populate a field as you typing in another
field….like real time information and not populating it after losing
focus or something…

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text
field like the example below.
"


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Re: Workflow

[Doug Blair]

Matt, Rick, Hugo et al

I did have a chance to experiment a little with the event flooding idea this
morning. I have not been able to use a data visualization field to send an
event that would trigger the count, but I did play a bit with the following:

Active link one sends an event to the current window when your counted field
gains focus. I chose to send an event named $FIELDID$

Active link two handles the event - if $EVENTYPE$ = $FIELDID$ then do the
counting and send the same event (named #FIELDID$) to the current window.

You would think this would make a loop that would only run while your
counted character field has the focus, but what actually happens is that all
those events are handled in the same queue (thread?) on the client. If
you're watching the client workflow log you'll notice that you never get a
"Stop processing - on event" message. The event is sent (on my workstation)
about 190 times before the client blows up ;-). Might be able to break this
into separate active links but I don't think it would help.

And Hugo's right about there not being any synchronization between clients
across the network for active links triggered on interval. All the active
links that happen on interval are processed in synch. In other words if you
have a 3 second interval and a 15 second interval, every 15 seconds they
will both execute together (in some order, but in response to the same
trigger). There's no clever way to use some combination of intervals to
happen every second. All the options are multiples of 3 seconds, so that's
the smallest interval.

Thus ends my Friday afternoon,

And. with apologies to Colts fans in the Super Bowl...

GO BLAIRS!

(and Bears fans too, I guess)

Doug Blair

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Thursday, February 01, 2007 7:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Workflow
> 
> There might be another way to do this in v7. ( I did not notice a
> version reference in the previous emails, but I might have missed it
> too.)
> 
> How about this idea?
> 
> Setup a DVF (Data Visualization Field) (maybe a view field would work
> too?) that would use Javascript to "emit" ARS events every second. The
> event would signal a guide to be run on the form and the recount to be
> done. Assuming that the above model works then I would think that
> Javascripts setTimeOut could even be set to run every millisecond
> seconds too. (now I have no idea how long it takes for an even to be
> processed and you might actually be able to flood the User Tool with
> events and never get the active links to stop long enough for you to
> actually type in the field too. (So do not set it to ever millisecond.
> :)
> 
> But that might work and get you a smaller interval than 3 seconds.
> 
> -- 
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
> 
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
> 
> RE:
> "
> Is it possible to populate a field as you typing in another
> field..like real time information and not populating it after losing
> focus or something.
> 
> What I am trying to do is while you tying into a text field it should
> display how many characters are left for you to type in another text
> field like the example below.
> "
> 
> __
> _
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
> 

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Re: Encryption Package for Remedy 5 x client

[Axton]

http://arswiki.org/wiki/Securing_ARS#Securing_Communications_Over_the_Wire

Some info I've gathered on the products.  Has a link to the tips a tricks
article that highlights the product.

Axton Grams

On 2/2/07, Elmer Gentry <[EMAIL PROTECTED]> wrote:


** Could anyone point me in the direction of Encryption Package for Remedy
5 x client.  I'm looking for any docs or links...whatever you can find.

*_*
*Elmo Gentry*
*Remedy Engineer*
*Datacraft Solutions, Inc.*
 **
*www.datacraftsoultions.com*
*KANBAN AT THE SPEED OF NEED™*
**

__20060125___This posting was submitted with HTML in
it___


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Encryption Package for Remedy 5 x client

[Elmer Gentry]

Could anyone point me in the direction of Encryption Package for Remedy
5 x client.  I'm looking for any docs or links...whatever you can find.
 
_
Elmo Gentry
Remedy Engineer
Datacraft Solutions, Inc.
www.datacraftsoultions.com  
KANBAN AT THE SPEED OF NEED(tm)
 
 

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Re: WINDOW SIZE on WEB

[Grooms, Frederick W]

Are you talking the Dialog windows or all windows in general?
 
The window size is determined by what size you make the windows when you
are working in the Admin tool (That's why I don't open the forms in the
Admin tool in full screen mode)
 
I believe where the window is placed is determined by IE
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-J&J]
Sent: Friday, February 02, 2007 4:10 PM
To: arslist@ARSLIST.ORG
Subject: WINDOW SIZE on WEB


** 

Hi All,

 

I need information regarding 

1. How can I control the window size on remedy web.

2. On which window locatin the screen should open

 

I'm running the application on Midtier 6.3 patch 19, ARserver 6.3
Patch-19. 

 

Thanks

Saurabh

 

 


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WINDOW SIZE on WEB

Hi All,

 

I need information regarding 

1. How can I control the window size on remedy web.

2. On which window locatin the screen should open

 

I'm running the application on Midtier 6.3 patch 19, ARserver 6.3 Patch-19. 

 

Thanks

Saurabh

 


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Re: Field Search

[Jason Miller]

Hi Sarah,

You didn't mention which db version you are using. I am not familiar with
Customer Support but it sounds like you are searching on a diary field. It
also sounds like you are using a QBE search. Try an advanced search with a
LIKE statement instead of QBE (i.e. 'Interaction' LIKE "%" + "MEM" + "%"). 

If your db is (or was) an older Oracle version you may not be able to
perform this search on a field that allows more then a certain number of
characters (a VARCHAR allows 4k bytes I think). 

After building a brand new database from scratch to upgrade our old version
4 apps to ITSM 6 I was pleasantly surprised that we could now perform
wildcard searches on our diary fields because they were a new datatype that
had been introduced over the years since the initial build (just one of the
many benefits to building a new db instead of upgrading).


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sarah Lake
Sent: Monday, January 29, 2007 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Field Search

Hi 

This is very unique situation I don't know how to deal with it.
Will love to hear from you all. 

SPRT:Interaction form in Customer support module Version 5.6.
My user need to search in field Interaction Notes ( keep in mind 
interaction note can be worknote, phone, email)eg: Types %MEM% and clicks 
search button all notes with %MEM% shows up
Interaction field is not searchable. This is overcome for time being by 
copying a data in searchable field. Still I can't search any thing in the 
new searchable field. Tried to search in SQL plus no Luck. 

What is correct way to do this?


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Re: Is this a Bug or did everyone's password expire? (UNCLASSIFIED)

[Jason Miller]

Hi Clair,

I have seen where batches of network accounts have been created or updated
to meet security requirements on or around the same day and cause a flood of
password issues. Another issue I have also run in to before where the AD
admins change the OU that Remedy account used for LDAP authentication
resides and that breaks the AREA logins.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tilton, Claire E Ms NGB-ARNG
Sent: Thursday, February 01, 2007 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Is this a Bug or did everyone's password expire? (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

I have received a ton of people with logon or permissions issues today.  A
lot of people get logged on as guests since I have Authenticate unregistered
users and allow guest users selected.  

I am wondering if 

a.  It is specific to my environment (we use CAC cards, but the
logon
is currently with the Network Password)
b.  An unadvertised bug with this version of remedy.
c.  High incidence of password expiration on the same day.  

I am running

ARS 6.3, patch 18
Win 2K3 sp1
SQL 2000 sp4

Thank You, 
Claire Tilton 
SRA Contractor 


Classification:  UNCLASSIFIED 
Caveats: NONE


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Re: ARS 7.0.1 Install crashes

[Candace DeCou]

OK Joel - for what it's worth (and having successfully installed 7.0.1
p1, and also having an environment notorious for system configs that
cause problems with ARShere is what I would recommend if possible.

Try taking server off the network, no patches for OS, no security
templates, no virus stuff, no nuttin'! - cold hard server OS only.
Install AR server elements, then apps - then if it works, apply patches,
templates, etc..
This works for me and I am running a similar environment but using SQL
2005.
:)
Candace

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joel D. Sender, ARSlist
Administrator
Sent: Wednesday, January 31, 2007 5:21 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.1 Install crashes

Hi all,
Here's why the few hairs I have left are grey:

New win 2003 sp1 server (all ms updates), SQL 2000 (std):
I installed the User & Admin tools OK.

When I attempt to install ARS 7.0.1 p1 (server.exe), after 
the last prompt (SA password) the install disappears. No 
log files, no event log entries, nothing!

Same result with Symatec AV disabled and windows 'data 
execution prevention' set to 'windows only'.

Same result with 'net ops' or on the actual console.
Same result if unicode is specified or not.

Same result with ARS 7.0.1 server.exe (no patch)
Same result on an identical server (intending to use SQL
on 1st server). 

Note that the install CD (burned from a download) and today's 
direct download to the server are both the same size, AND
both failed the same way.

I suspect that there's a windows setting causing this, but the
local SysAdmins (who seem real sharp) are at a loss.

BMC Support reports never having seen this behavior before. My
Case has been escalated to their next level. I've raised the 
escalation to the ARSlist.

BTW, I havn't had this much difficulty installing ARS since I
had to use diskettes for ARS 2.0 on a unix box ...

Thankx in advance,
Joel
[EMAIL PROTECTED]


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-
*
This message contains information from Silicon Valley Bank, or from
one of its affiliates, that may be confidential and privileged.  If
you are not an intended recipient, please refrain from any
disclosure, copying, distribution or use of this information and
note that such actions are prohibited.  If you have received this
transmission in error, please notify the sender immediately by
telephone or by replying to this transmission.

This message may include indicative rate information relating to
one or more products offered through Silicon Valley Bank, or
affiliated broker-dealer, SVB Securities. Rates and yields shown
are provided for informational purposes only, are not guaranteed,
and are subject to market conditions and availability.  Nothing in
this communication shall constitute a solicitation or
recommendation to buy or sell a particular security.
Columbia Cash Reserves, Columbia Treasury Reserves, Columbia
Institutional Cash Reserves, SVB Securities Liquid Reserves, SVB
Securities Institutional Liquid Reserves and SVB Securities Horizon
Shares are offered through SVB Securities, a registered broker-
dealer and non-bank affiliate of Silicon Valley Bank.  Investments
in these products require the involvement of a licensed
representative of SVB Securities.  Investment products offered
through SVB Securities are not insured by the FDIC or any other
Federal Government Agency, are not deposits of or guaranteed by
Silicon Valley Bank or its affiliates, and may lose value.


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Re: Field Search

[Candace DeCou]

Not sure if this will help, but have you tried having your user search
directly in the specific Interaction form, not from the Read Only field
on the SPRT:Interaction form?  So search from Notes field on
SPRT:Interaction_Email, etc. to narrow the query.
I assume you are using a LIKE operator. 
:)
Candace

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sarah Lake
Sent: Monday, January 29, 2007 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Field Search

Hi 

This is very unique situation I don't know how to deal with it.
Will love to hear from you all. 

SPRT:Interaction form in Customer support module Version 5.6.
My user need to search in field Interaction Notes ( keep in mind 
interaction note can be worknote, phone, email)eg: Types %MEM% and
clicks 
search button all notes with %MEM% shows up
Interaction field is not searchable. This is overcome for time being by 
copying a data in searchable field. Still I can't search any thing in
the 
new searchable field. Tried to search in SQL plus no Luck. 

What is correct way to do this?


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-
*
This message contains information from Silicon Valley Bank, or from
one of its affiliates, that may be confidential and privileged.  If
you are not an intended recipient, please refrain from any
disclosure, copying, distribution or use of this information and
note that such actions are prohibited.  If you have received this
transmission in error, please notify the sender immediately by
telephone or by replying to this transmission.

This message may include indicative rate information relating to
one or more products offered through Silicon Valley Bank, or
affiliated broker-dealer, SVB Securities. Rates and yields shown
are provided for informational purposes only, are not guaranteed,
and are subject to market conditions and availability.  Nothing in
this communication shall constitute a solicitation or
recommendation to buy or sell a particular security.
Columbia Cash Reserves, Columbia Treasury Reserves, Columbia
Institutional Cash Reserves, SVB Securities Liquid Reserves, SVB
Securities Institutional Liquid Reserves and SVB Securities Horizon
Shares are offered through SVB Securities, a registered broker-
dealer and non-bank affiliate of Silicon Valley Bank.  Investments
in these products require the involvement of a licensed
representative of SVB Securities.  Investment products offered
through SVB Securities are not insured by the FDIC or any other
Federal Government Agency, are not deposits of or guaranteed by
Silicon Valley Bank or its affiliates, and may lose value.


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Re: Weird IE pop-ups

[Tom L]

Jan 29, 2007 10:31:15 AM
org.apache.catalina.core.ApplicationDispatcher invoke
SEVERE: Servlet.service() for servlet jsp threw exception
ARERR [90] Cannot open catalog; Message number = 90 : malachite
   at com.remedy.arsys.stubs.ServerLogin.(Unknown Source)
   at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source)
   at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source)
   at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source)
   at com.remedy.arsys.support.ServerInfo.get(Unknown Source)
   at com.remedy.arsys.stubs.HomeServlet.getHomeForm(Unknown Source)
   at
org.apache.jsp.shared.error_jsp._jspService(org.apache.jsp.shared.error_jsp:
243)
   at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:
97)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
   at
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:
322)
   at
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:
291)
   at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:
241)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
   at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:
252)
   at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:
173)
   at
org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:
672)
   at
org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:
463)
   at
org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:
398)
   at
org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:
301)
   at
com.remedy.arsys.stubs.GoatHttpServlet.redirectToErrorPage(Unknown
Source)
   at com.remedy.arsys.stubs.GoatServlet.errorPage(Unknown Source)
   at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
   at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
   at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:
252)
   at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:
173)
   at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:
213)
   at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:
178)
   at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:
126)
   at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:
105)
   at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:
107)
   at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:
148)
   at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:
307)
   at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:
385)
   at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:
748)
   at
org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:
678)
   at org.apache.jk.common.SocketConnection.runIt(ChannelSocket.java:
871)
   at org.apache.tomcat.util.threads.ThreadPool
$ControlRunnable.run(ThreadPool.java:684)
   at java.lang.Thread.run(Thread.java:595)
Caused by:
MessageType: 2
MessageNum: 90
MessageText: Cannot open catalog; Message number = 90
AppendedText: malachite
   at com.remedy.arsys.api.Proxy.ARVerifyUser(Native Method)
   at com.remedy.arsys.api.ARServerUser.verifyUser(ARServerUser.java:
728)
   ... 40 more

And On it goes for 1100 more lines. Thanks


On Feb 2, 5:19 am, Robert Molenda <[EMAIL PROTECTED]> wrote:
> What did the Tomcat / MidTier logs show at the time?
>
> Thanks-n-advance;
> HDT Platform Incident / Problem Manager & Architect
> Robert Molenda
> IT OS PA
> Tel: +1 408 503 2701
> Fax: +1 408 503 2912
> Mobile: +1 408 472 8097
> [EMAIL PROTECTED]
> Quality begins with your actions.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Tom L
> Sent: Thursday, February 01, 2007 9:10 AM
> To: [EMAIL PROTECTED]
> Subject: Weird IE pop-ups
>
> Hi all,
>
> Last week three of my users suddenly began getting Microsoft IE pop-up
> messages. One message says "Caught Exception :Syntax Error" and
> somehow this crashed my TomCat services. All my users then got a
> server error (Internal Error page). The other pop-up is: "Caught
> Exception :'LoadResultsList' is null or not an object". I've been
> suspecting it may have something to do with installing then removing
> IE7 although I cannot confirm this on all machines.
>
> Has anyone been seeing the same thing or similar?
>
> Remedy Environment: ARS 6.3 : Apache/Tomcat : HD 6.0 : Oracle 9.2
>
> Thank you,
>
> TLamy
> Remedy Admin
> University of NH
> Durham, NH
>
> 

Date Keyword Problem

[Axton]

Has anyone see an issue where using $ DATE$ evaluates to the year 2020 when
used to set a DATE field?

I found that if I change the ARDATEONLY environment variable from "%m/%d/%Y"
to "%m/%d/%y" before starting arserver, it corrects the problem, but
"%m/%d/%Y" is the default setting in the arsystem script.

Environment information:
ARS 7.0.01p001
Solaris 9
Oracle 10g client
Remote Oracle 9i - Unicode
Env Vars:
  NLS_LANG=american_america.AL32UTF8
  NLS_DATE_FORMAT='Mon DD  HH24:MI:SS'
  LANG=en_US.UTF-8
  LC_ALL=en_US.UTF-8

Axton Grams

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Re: Vertical Navigation Bar

[Opela, Gary L Contr OC-ALC/ITMA]

Thanks Roger, that works great. Unfortunately, I have two parents, but
can only specify one leaf as the 'Navigation Initial State' so only the
one parent will expand.

 

I might be able to just put two different VNBs on there.

Thanks!

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Friday, February 02, 2007 1:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Vertical Navigation Bar

 

You have to pick the last item on the menus to be the default.

__20060125___This posting was submitted with HTML in
it___

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Re: Vertical Navigation Bar

[Roger Justice]

You have to pick the last item on the menus to be the  default.

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Vertical Navigation Bar

[Opela, Gary L Contr OC-ALC/ITMA]

Has anyone figured out how to make the VNB expanded by default?


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Re: Compliments to the Documentation Section of Support Site

[Lucero, Michelle - IST contractor]

I hadn't been to the documentation section in a little while, so you may
have already seen it.  I'm not sure exactly when it changed.

Michelle 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, February 02, 2007 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Compliments to the Documentation Section of Support Site

Maybe it's a caching issue or something, but I don't notice anything
different on the doc site.  Are the differences so obvious that I will
notice them when I see them?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matthew Wollman
Sent: Friday, February 02, 2007 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Compliments to the Documentation Section of Support Site

I do have to concur, it is much easier to find the what you need.  


Matthew L. Wollman

Supervisor of Faculty & Staff Help Desk Services Faculty of Arts &
Sciences
Computer Services Office (617) 496-8947 Cell (617) 285-6952
[EMAIL PROTECTED]


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Friday, February 02, 2007 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Compliments to the Documentation Section of Support Site

Wow, 

What a great job.  I am really impressed with the documentation section.
What a great improvement.  I like the direction this is going.  It looks
clean, organized in a way that makes sense.  

I especially like the extra table behind some of the links that
separates
Technical Bulletins, product documentation, Release Notes, into
sections.  I
also like that it only lists documentation related to "My List of
Products".

I do kind of miss the search though.  But, I have to admit that the new
layout does help.

(if someone finds a way to search for docs, please pass it on)

Michelle

PS Mr. Easter,  we can say nice things, too. :) ESM Mission: "To provide
the
most accurate, timely, and actionable information to our customers so
that
they can effectively support the Mary Kay IST environment".



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Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20

[Axton]

Doh, 7.0 arx with 6.x import tool.  Glad it's Friday.

Axton


On 2/2/07, L. J. Head <[EMAIL PROTECTED]> wrote:


** So you are saying that you cannot use the same version to export and
import?

 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Friday, February 02, 2007 10:51 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20


 ** A correction, the reverse is the case.  If you create the arx with the
7.x user tool, it will not import with the 7.x import tool.  Had been a
few months since I looked at it.  Must be getting old or something.

Axton Grams


On 2/1/07, Axton <[EMAIL PROTECTED]> wrote:
>
> The format of the arx file changed with 7.x.  There is a new attribute
> that describes the local that was not present in past versions.  Trying to
> import a file with the 7.x import tool (which expects this extra data)
> when the arx was created with a 6.x user tool results in the issue.
>
> As a test, export the same data to an arx using both a 7.x and 6.x user
> tools; compare the files, you will see what I am talking about.
>
> Axton Grams
>
> On 2/1/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]>
> wrote:
> >
> > ** Hey, Rick:
> >
> > I'll make a note of that bit of quirkiness.  So far, the 7.0.01 patch
> > 1 import tool works for me.  I'm keeping my fingers crossed, as this is the
> > first import done on that version.  So far its batting a 1000.
> >
> > I think 6.3 p20 is starting to show issues.
> >
> > Michelle
> >
> >  --
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Roger Justice
> > *Sent:* Thursday, February 01, 2007 4:36 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3P20
> >
> >
> > ** I have done a 5.1.2 Export to both csv and arx a 7.0.01 Import no
> > problems.
> >
> >
> > -Original Message-
> > From: [EMAIL PROTECTED]
> > To: arslist@ARSLIST.ORG
> > Sent: Thu, 1 Feb 2007 5:21 PM
> > Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3P20
> >
> > I found that, too, as well as a bug that when using the 7.0 Import, if I
> > select a new import file too quickly after finishing an import into a
> > different form, it just aborts - no errors, just gone.  Remedy couldn't
> > duplicate it (though I just did again last week), and so wouldn't bug it.
> >
> > Rick
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > __20060125___This posting was submitted with HTML in 
it___
> >
> > __20060125___This posting was submitted with HTML
> > in it___
> >
>
>
__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___



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ITSM 7 Success Stories?

[Kaiser Norm E CIV USAF 96 CG/SCWOE]

Hi all:

 

Does anyone know of or has been involved in a successful enterprise-scale
(500+ technicians) deployment of ITSM 7.0? One that is currently online and
in full production?

 

Thanks,

Norm


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OT:CRUG - Carolina's Remedy User Group

[Tanner, Doug]

Just wanted to let interested parties know that we held our first
meeting (1/25/07)! Our next meeting is schedule for 4/26/2007, if you
are not currently on our mailing list or need additional information;
please email me directly at [EMAIL PROTECTED]

 

Thanks, Doug

 

Doug Tanner

Senior Developer

Remedy Skilled Professional (RSP)

(704) 328-3178

[EMAIL PROTECTED]

 

 


DISCLAIMER Important! This message is intended for the above named person(s) 
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient 
of this e-mail and have received it in error, please immediately notify the 
sender by return email and then delete it from your mailbox. This message may 
be protected by the attorney-client privilege and/or work product doctrine.  
Accessing, copying, disseminating or re-using any of the information contained 
in this e-mail by anyone other than the intended recipient is strictly 
prohibited. Finally, you should check this email and any attachments for the 
presence of viruses, as the sender accepts no liability for any damage caused 
by any virus transmitted by this email.  Thank you.


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Re: Verifying that ARS 6.3 Patch 20 Worked DST

[Den Fong]

We are going to get the server team to flip the dates on the servers
after we update or Dev systems.  Run some tests then.
 

>>> "Pierson, Shawn" <[EMAIL PROTECTED]> 1/31/2007 12:43 PM >>>
My plan was to simply do a few things like the following:

1)  Create a few tickets with the current date.
2)  Change the date to right after the DST change and create a few
tickets.
3)  Modify the tickets created in step 1.
4)  Verify everything worked as expected in steps 1 - 3.
5)  Repeat all above steps but substitute the date we return to
standard
time from DST.

The system I support currently is not as date critical as a lot of
companies, so a minimal amount of testing is appropriate for me.  You
may want something more detailed, but I would suggest at least doing
what I mentioned above.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Wednesday, January 31, 2007 1:34 PM
To: arslist@ARSLIST.ORG 
Subject: Verifying that ARS 6.3 Patch 20 Worked DST


Is there a way to verify that the fixes that were applied in patch 20
actually fixed the DST issue?

Solaris
Oracle

--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia


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The information in this e-mail, and any files transmitted with it, is
intended for the exclusive use of the recipient(s) to which it is
addressed and may contain confidential, proprietary or privileged
information.  If you are not an intended recipient, you have received
this transmission in error and any use, review, dissemination,
distribution, printing or copying of this information is strictly
prohibited.  If you have received this e-mail in error, please notify
the sender immediately of the erroneous transmission by reply e-mail,
immediately delete this e-mail and all electronic copies of it from your
system and destroy any hard copies of it that you may have made. Thank
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Re: Is this a Bug or did everyone's password expire? (UNCLASSIFIED)

[NoSuchStudios]

I had a similar thing happen two days ago.  The only fix i've found so far is
resetting each password. Unfortunately i'm still fairly new so i'm not sure
about what happened. I tried flushing the mid-tier cache and resetting my
servers but it persists. 

I'm running a similar enviornment 

Windows 2k3 server
AR 6.3 p 18
Oracle 9i 

If anyone has any ideas on where to look it would be much appreciated.
Thanks all. Glad to hear i'm not the only one. 

- Jason Byrd
 

Tilton, Claire E Ms NGB-ARNG-2 wrote:
> 
> Classification:  UNCLASSIFIED 
> Caveats: NONE
> 
> I have received a ton of people with logon or permissions issues today.  A
> lot of people get logged on as guests since I have Authenticate
> unregistered
> users and allow guest users selected.  
> 
> I am wondering if 
> 
>   a.  It is specific to my environment (we use CAC cards, but the logon
> is currently with the Network Password)
>   b.  An unadvertised bug with this version of remedy.
>   c.  High incidence of password expiration on the same day.  
> 
> I am running
> 
>   ARS 6.3, patch 18
>   Win 2K3 sp1
>   SQL 2000 sp4
> 
> Thank You, 
> Claire Tilton 
> SRA Contractor 
> 
> 
> Classification:  UNCLASSIFIED 
> Caveats: NONE
> 
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> 
> 

-- 
View this message in context: 
http://www.nabble.com/Is-this-a-Bug-or-did-everyone%27s-password-expire--%28UNCLASSIFIED%29-tf3157023.html#a8772080
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20

[L. J. Head]

So you are saying that you cannot use the same version to export and import?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, February 02, 2007 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20


** 
A correction, the reverse is the case.  If you create the arx with the 7.x
user tool, it will not import with the 7.x import tool.  Had been a few
months since I looked at it.  Must be getting old or something.
 
Axton Grams

 
On 2/1/07, Axton <[EMAIL PROTECTED]> wrote: 

The format of the arx file changed with 7.x.  There is a new attribute that
describes the local that was not present in past versions.  Trying to import
a file with the 7.x import tool (which expects this extra data) when the arx
was created with a 6.x user tool results in the issue.

As a test, export the same data to an arx using both a 7.x and 6.x user
tools; compare the files, you will see what I am talking about. 

Axton Grams 



On 2/1/07, Lucero, Michelle - IST contractor <
 [EMAIL PROTECTED]> wrote: 

** 
Hey, Rick:
 
I'll make a note of that bit of quirkiness.  So far, the 7.0.01 patch 1
import tool works for me.  I'm keeping my fingers crossed, as this is the
first import done on that version.  So far its batting a 1000. 
 
I think 6.3 p20 is starting to show issues.
 
Michelle

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Thursday, February 01, 2007 4:36 PM
To: arslist@ARSLIST.ORG   
Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20

 

** 
I have done a 5.1.2 Export to both csv and arx a 7.0.01 Import no problems. 
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 1 Feb 2007 5:21 PM
Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20


I found that, too, as well as a bug that when using the 7.0 Import, if I
select a new import file too quickly after finishing an import into a
different form, it just aborts - no errors, just gone.  Remedy couldn't


duplicate it (though I just did again last week), and so wouldn't bug it. 

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
__20060125___This posting was submitted with HTML in
it___


__20060125___This posting was submitted with HTML in
it___ 



__20060125___This posting was submitted with HTML in
it___ 

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Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20

[Axton]

A correction, the reverse is the case.  If you create the arx with the
7.xuser tool, it will not import with the
7.x import tool.  Had been a few months since I looked at it.  Must be
getting old or something.

Axton Grams


On 2/1/07, Axton <[EMAIL PROTECTED]> wrote:


The format of the arx file changed with 7.x.  There is a new attribute
that describes the local that was not present in past versions.  Trying to
import a file with the 7.x import tool (which expects this extra data)
when the arx was created with a 6.x user tool results in the issue.

As a test, export the same data to an arx using both a 7.x and 6.x user
tools; compare the files, you will see what I am talking about.

Axton Grams

On 2/1/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]>
wrote:
>
> ** Hey, Rick:
>
> I'll make a note of that bit of quirkiness.  So far, the 7.0.01 patch 1
> import tool works for me.  I'm keeping my fingers crossed, as this is the
> first import done on that version.  So far its batting a 1000.
>
> I think 6.3 p20 is starting to show issues.
>
> Michelle
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Roger Justice
> *Sent:* Thursday, February 01, 2007 4:36 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3P20
>
>
> ** I have done a 5.1.2 Export to both csv and arx a 7.0.01 Import no
> problems.
>
>
> -Original Message-
> From: [EMAIL PROTECTED]
> To: arslist@ARSLIST.ORG
> Sent: Thu, 1 Feb 2007 5:21 PM
> Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20
>
> I found that, too, as well as a bug that when using the 7.0 Import, if I
> select a new import file too quickly after finishing an import into a
> different form, it just aborts - no errors, just gone.  Remedy couldn't
> duplicate it (though I just did again last week), and so wouldn't bug it.
>
> Rick
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> __20060125___This posting was submitted with HTML in it___
>
> __20060125___This posting was submitted with HTML in
> it___
>




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Re: Compliments to the Documentation Section of Support Site

[Rick Cook]

Maybe it's a caching issue or something, but I don't notice anything
different on the doc site.  Are the differences so obvious that I will
notice them when I see them?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matthew Wollman
Sent: Friday, February 02, 2007 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Compliments to the Documentation Section of Support Site

I do have to concur, it is much easier to find the what you need.  


Matthew L. Wollman

Supervisor of Faculty & Staff Help Desk Services Faculty of Arts & Sciences
Computer Services Office (617) 496-8947 Cell (617) 285-6952
[EMAIL PROTECTED]


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor
Sent: Friday, February 02, 2007 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Compliments to the Documentation Section of Support Site

Wow, 

What a great job.  I am really impressed with the documentation section.
What a great improvement.  I like the direction this is going.  It looks
clean, organized in a way that makes sense.  

I especially like the extra table behind some of the links that separates
Technical Bulletins, product documentation, Release Notes, into sections.  I
also like that it only lists documentation related to "My List of Products".

I do kind of miss the search though.  But, I have to admit that the new
layout does help.

(if someone finds a way to search for docs, please pass it on)

Michelle

PS Mr. Easter,  we can say nice things, too. :) ESM Mission: "To provide the
most accurate, timely, and actionable information to our customers so that
they can effectively support the Mary Kay IST environment".


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Filter Shortcut URL

[Kevin Thornley]

All

Can someone tell me how to configure AR 6.3 to prefix the URL shortcut
sent out in a filter notification with http: the URL's that are
presently being sent out start with
//servername/whatever which doesn't create a link in outlook email.

Thanks
Kevin

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Re: Compliments to the Documentation Section of Support Site

[Matthew Wollman]

I do have to concur, it is much easier to find the what you need.  


Matthew L. Wollman

Supervisor of Faculty & Staff Help Desk Services
Faculty of Arts & Sciences Computer Services
Office (617) 496-8947
Cell (617) 285-6952
[EMAIL PROTECTED]


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor
Sent: Friday, February 02, 2007 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Compliments to the Documentation Section of Support Site

Wow, 

What a great job.  I am really impressed with the documentation section.
What a great improvement.  I like the direction this is going.  It looks
clean, organized in a way that makes sense.  

I especially like the extra table behind some of the links that separates
Technical Bulletins, product documentation, Release Notes, into sections.  I
also like that it only lists documentation related to "My List of Products".

I do kind of miss the search though.  But, I have to admit that the new
layout does help.

(if someone finds a way to search for docs, please pass it on)

Michelle

PS Mr. Easter,  we can say nice things, too. :) ESM Mission: "To provide the
most accurate, timely, and actionable information to our customers so that
they can effectively support the Mary Kay IST environment".


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Re: Fwd: Long-Term Senior Remedy Developer Position Available

[Shellman, David]

Carey,

This looks like the same position that was posted directly to the list
Monday afternoon.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, February 02, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: JOB: Fwd: Long-Term Senior Remedy Developer Position Available

All,

Do not contact me, or ARSList with questions.
This was forwarded to ARSList with all known details.
Contact the sender of the forwarded email if needed.

-- Forwarded message --
From: Grant Frost <[EMAIL PROTECTED]>
Date: Feb 2, 2007 11:28 AM
Subject: Long-Term Senior Remedy Developer Position Available
To: [EMAIL PROTECTED]


Full time or contract

For an onsite position in Waterloo, Ontario, Canada

We need a position filled asap

Please contact me if you're interested

(Feel free to pass this around)

Thanks,

Grant Frost

__

Grant Frost
Team Lead, Remedy Systems
Research in Motion
(519) 888-7465 x5680
mailto:[EMAIL PROTECTED]
http://www.rim.com
__

Creators of the BlackBerry(tm)
Wireless Product Family
__



-
This transmission (including any attachments) may contain confidential
information, privileged material (including material protected by the
solicitor-client or other applicable privileges), or constitute
non-public information. Any use of this information by anyone other
than the intended recipient is prohibited. If you have received this
transmission in error, please immediately reply to the sender and
delete this information from your system. Use, dissemination,
distribution, or reproduction of this transmission by unintended
recipients is not authorized and may be unlawful.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


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JOB: Fwd: Long-Term Senior Remedy Developer Position Available

[Carey Matthew Black]

All,

Do not contact me, or ARSList with questions.
This was forwarded to ARSList with all known details.
Contact the sender of the forwarded email if needed.

-- Forwarded message --
From: Grant Frost <[EMAIL PROTECTED]>
Date: Feb 2, 2007 11:28 AM
Subject: Long-Term Senior Remedy Developer Position Available
To: [EMAIL PROTECTED]


Full time or contract

For an onsite position in Waterloo, Ontario, Canada

We need a position filled asap

Please contact me if you're interested

(Feel free to pass this around)

Thanks,

Grant Frost

__

Grant Frost
Team Lead, Remedy Systems
Research in Motion
(519) 888-7465 x5680
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--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

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Compliments to the Documentation Section of Support Site

[Lucero, Michelle - IST contractor]

Wow, 

What a great job.  I am really impressed with the documentation section.
What a great improvement.  I like the direction this is going.  It looks
clean, organized in a way that makes sense.  

I especially like the extra table behind some of the links that
separates Technical Bulletins, product documentation, Release Notes,
into sections.  I also like that it only lists documentation related to
"My List of Products".

I do kind of miss the search though.  But, I have to admit that the new
layout does help.

(if someone finds a way to search for docs, please pass it on)

Michelle

PS Mr. Easter,  we can say nice things, too. :)
ESM Mission: "To provide the most accurate, timely, and actionable
information to our customers 
so that they can effectively support the Mary Kay IST environment".

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FYI:Support Site Current Email Issues

[Lucero, Michelle - IST contractor]

Hey, Y'all:

I just realized that all of the email updates I've made weren't being
attached to the tickets.

For those that are communicating with BMC Remedy Tech support about open
issues through email, there is a bulletin on the support home page.

>From BMC Support site:
"NOTICE: Issue Submissions via Email (new and existing issues)


BMC Customer Support is currently experiencing delays in processing
inbound issue-related emails. Please use the online issue management
application instead of email to update or create issues. We will keep
this notice posted until this delay is resolved. "

I'm sure they'll get it fixed soon.

Michelle

ESM Mission: "To provide the most accurate, timely, and actionable
information to our customers 
so that they can effectively support the Mary Kay IST environment".

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Re: LoginServlet goto paramter gets cut off

[Lucero, Michelle - IST contractor]

Hi, Mikhail:
 
Try using the ViewFormServlet instead.  It automatically logs the user
in and opens the form in submit mode.
 
http://midtier/arsys/servlet/ViewFormServlet?server=myserver&form=myform
&view=myview&mode=Submit&username=user&pwd=password
 
Tested successfully on Mid-Tier 7.0.0 P1 and Mid-Tier 7.0.01 P1.
 
By the way, no matter what variation of the LoginServlet I tried, it
opened in Search mode every time. Through all the versions of the
Mid-Tier, I always seem to have the most success using ViewFormServlet.

Thanks,
Michelle
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Serate
Sent: Thursday, February 01, 2007 5:19 PM
To: arslist@ARSLIST.ORG
Subject: LoginServlet goto paramter gets cut off


** 

Hello List 
We're having problems with the "goto" parameter in our LoginServlet.
We're passing in the correct parameter values, however after passing it
in, it cuts of parts of the "goto" parameter:

The URL we want to go to: 
https://midtier/arsys/forms/remprod1/PS_Access_New/Online/?mode=Submit



The URL we pass pass in: 
https://midtier/arsys/servlet/LoginServlet?username=USER&pwd=PASSWORD&go
to=/arsys/forms/remprod1/PS_Access_New/Online/?mode=Submit
 

The URL displayed after browser processes the URL being passed in: 
https://midtier/arsys/forms/remprod1/PS_Access_New/Online/?mode&cacheid=
b92d20a9
  

As you can see, the "=Submit" is being cut off! What's going on? 

Our environment: Midtier Version 7.0.00 Patch 2 

Please advise. 

Mikhail Serate 
Remedy Development Team 
Information Technologies 
University of Calgary 
(403) 210-9308 
[EMAIL PROTECTED] 


-- 
Some people see things as they are and say... "Why?"
I dream of things that never were and say... "Why not?" 


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Re: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS

[Grooms, Frederick W]

I'm not sure what you are looking for ...
 
I just went to the Oracle downloads site
http://www.oracle.com/technology/software/products/database/oracle10g/in
dex.html and found 2 Linux downloads
  - Oracle Database 10g Release 2 (10.2.0.1.0) for Linux x86-64
  - Oracle Database 10g Release 2 (10.2.0.1.0) for Linux x86

You should be able to run the x86 (32 bit) client on the 64 bit RedHat.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike James
Sent: Friday, February 02, 2007 5:57 AM
To: arslist@ARSLIST.ORG
Subject: Compatibility Matrix with Oracle 32-bit Client under a Linux
64-bit OS


** 

Good Morning All, 

Has anyone tried to install ARS (7.01) in a 64-bit Red Hat AS4
environment with Oracle Client 10gR2? 
It seems that there maybe support problems with Oracle 32-bit Client
under a 64-bit OS.  The case maybe that Oracle does not offer support
for a 32bit Client for a 64bit Linux OS.  Although this is listed in the
compatibility matrix, can anyone confirm this?

BMC requires a configuration which is not supported by the DB vendor. 
1. a supported ARS environment with 
RHEL4 64-Bit 
32-Bit Oracle Client 
ARS 7.0.1 
which may not be supported from Oracle side. 

2. a supported oracle environment 
RHEL4 64-Bit 
64-Bit Oracle Client 
ARS 7.0.1 
which may not be supported from BMC side 

Can anyone shed any light on this situation? 

Best Regards 
Mike 

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Re: FYI: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20

[Lucero, Michelle - IST contractor]

Thanks, Michiel.  I'll keep that in mind as well.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Friday, February 02, 2007 6:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: FYI: Exporting from ARUser 7.0.01 P1 and Importing with 6.3
P20


** Hi Michelle,

Please open the .arx file with your text editor. The first line will
contain a reference to the character encoding. This is new for the v7
User tool. If you would delete this line, you can use it without
problems with an earlier version of the Import tool. 

Hope this helps,

Michiel


On 2/1/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]
> wrote: 

Hey, Y'all:

I've found a little more quirkiness, or maybe this could be
working as 
designed.

I exported an .arx file from a 7.0.01 P1 User Tool and attempted
to
import it using a Remedy Import Tool 6.3 P20.  When I attempt to
open
the .arx file, I receive "Invalid AR Export format file: 
filepath\filename.arx (ARERR 4102)

There is a bug listed SW00230778 on the site that lists this
exact
error.  However, the Resolution column says "Not a Defect".

I have found that I can import the same file using the BMC
Remedy Import 
7.0.01 P1.  I guess it makes sense doesn't it?
This Works:  BMC Remedy User Tool 7.0.01 P1 --> BMC Import Tool
7.0.01
This Does not:  BMC Remedy User Tool 7.0.01 P1 -/-> Remedy
Import 6.3.0
P20.

Anyone else experience this?

Thanks,
Michelle

Server:(ARS 6.3 P20, Win2003, Remote SQL Server 2000)
Client: (BMC Remedy User Tool 7.0.01 P1 or AR User 6.3.0 P20,
WinXP Pro)




ESM Mission: "To provide the most accurate, timely, and
actionable 
information to our customers
so that they can effectively support the Mary Kay IST
environment".



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Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20

[Lucero, Michelle - IST contractor]

Hi, Axton:
 
Yep, I did and it worked.  (I mentioned it in the original email;not
included below).
 
Thank you for the clarification, though.  This is good information to
know.  Unfortunately, I had to use the 7.0.01 P1 User Tool to export
data because I was receiving application errors on AR User 6.3 P20.
 
I think we are just going to completely scrap the 6.3 P20 AR User and
Import Tool, altogether.  So, far 7.0.01 P1 BMC Remedy User seems to
address a couple of quirky issues we were having.
 
Thank you, again.
Michelle



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, February 01, 2007 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20


** The format of the arx file changed with 7.x.  There is a new
attribute that describes the local that was not present in past
versions.  Trying to import a file with the 7.x import tool (which
expects this extra data) when the arx was created with a 6.x user tool
results in the issue.

As a test, export the same data to an arx using both a 7.x and 6.x user
tools; compare the files, you will see what I am talking about.

Axton Grams


On 2/1/07, Lucero, Michelle - IST contractor
<[EMAIL PROTECTED]> wrote: 

** 
Hey, Rick:
 
I'll make a note of that bit of quirkiness.  So far, the 7.0.01
patch 1 import tool works for me.  I'm keeping my fingers crossed, as
this is the first import done on that version.  So far its batting a
1000.
 
I think 6.3 p20 is starting to show issues.
 
Michelle



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Thursday, February 01, 2007 4:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with
6.3 P20



** 
I have done a 5.1.2 Export to both csv and arx a 7.0.01 Import
no problems. 
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 1 Feb 2007 5:21 PM
Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with
6.3 P20


I found that, too, as well as a bug that when using the 7.0
Import, if I
select a new import file too quickly after finishing an import
into a
different form, it just aborts - no errors, just gone.  Remedy
couldn't

duplicate it (though I just did again last week), and so
wouldn't bug it. 

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
__20060125___This posting was submitted with
HTML in it___

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RESOLVED - Problem when converting macro to "open window" active link action

[yo yo]

Thanks to all of you :))) It works perfectly!!!

This forum is s helpfull to me since I'm the only one here who 
"knows" about ARS!


Bye!

Renaude


From: Thad Esser <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: Problem when converting macro to "open window" active link 
action - last chance

Date: Thu, 1 Feb 2007 15:52:23 -0800

In regards to:
"Add a display only field that you use to signal workflow on Window Open(
or is it Window loaded for after the values are set in the fields after an
Open Window action?)"

Its probably best just to add both.  Oh, and throw in "On Display" too for
good measure.  :-)

Thad
P.S. Yes, someone other than you is being teased/taunted here.




"Carey Matthew Black" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"

02/01/2007 02:23 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Problem when converting macro to "open window" active link action -
last chance






Yo,

Actually I think you could do one more thing and fully emulate what you
want...

Do what Frank said...
> >Add field 1005 (Search Bar) to the form your are searching.
> >Create an active link on button click that does the following:
> >
> >   - Open Window: Search, Form Name, set the Search Bar field to the
> >   query

( I am a bit skeptical about the PERFORM-ACTION-SET-PREFERENCE 23203 1
part, but I doubt it will hurt this functionally. It just might
confuse users when their preferences change unexpectedly.)

And...

Add a display only field that you use to signal workflow on Window
Open( or is it Window loaded for after the values are set in the
fields after an Open Window action?)

Add an active link that also fires on Window Open (or was it Window
Loaded?) that sees this special value in the display only field that
causes two things to happen.
  1) Clear the display only field
  2) Perform the search ( VIA the special function PERFORM-ACTION-APPLY)

I think that will leave the user in a modify window (if matching
records are found) or it will give the normal no match error msg. And
I think that method should leave the "Search information" in the
client as the "last search the user did" too.

HTH

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 2/1/07, yo yo <[EMAIL PROTECTED]> wrote:
> Thank you. I will have to ask my users if they agree with this solution
> since I'm opening my form in a "Modify" Window type.
>
> Since I'm opening my regular form from a button on another form, I
should
> use a "push field" in order to populate the field 1005 (Search Bar).
Since
> this field is "special", what would you think I should put in the "Push
> Field If" criterias? Do you think "1-1" could do the work?
>
> >From: Frank Caruso <[EMAIL PROTECTED]>
> >Reply-To: arslist@ARSLIST.ORG
> >To: arslist@ARSLIST.ORG
> >Subject: Re: Problem when converting macro to "open window" active link
> >action - last chance
> >Date: Thu, 1 Feb 2007 15:39:35 -0500
> >
> >Add field 1005 (Search Bar) to the form your are searching.
> >Create an active link on button click that does the following:
> >
> >   - Run Process: PERFORM-ACTION-SET-PREFERENCE 23203 1
> >   - Open Window: Search, Form Name, set the Search Bar field to the
> >   query
> >
> >The run process ensures the Advanced Tool bar is visible.
> >
> >
> >
> >
> >On 2/1/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> >>
> >>Because it's an Active Link with Window Open functionality instead of
a
> >>Macro.  Both fire search functions but I think how the client reacts
to
> >>the search is different between the 2 methods.
> >>
> >>
> >>Dave
> >>-Original Message-
> >>From: Action Request System discussion list(ARSList)
> >>[mailto:[EMAIL PROTECTED] On Behalf Of yo yo
> >>Sent: Thursday, February 01, 2007 3:33 PM
> >>To: arslist@ARSLIST.ORG
> >>Subject: Re: Problem when converting macro to "open window" active
link
> >>action - last chance
> >>
> >>It's set to "keep previous values".
> >>
> >>
> >> >From: "Sullivan, Neil G CTR USAF AFRL/SNOX"
> >><[EMAIL PROTECTED]>
> >> >Reply-To: arslist@ARSLIST.ORG
> >> >To: arslist@ARSLIST.ORG
> >> >Subject: Re: Problem when converting macro to "open window" active
link
> >>
> >> >action - last chance
> >> >Date: Thu, 1 Feb 2007 15:27:41 -0500
> >> >
> >> >Is it possible that the user's preferences, under Tools/Options, are
> >>set
> >> >to "clear all fields" on a search window instead of "keep previous
> >> >values"?
> >> >
> >> >Neil "Sully" Sullivan
> >> >Remedy Developer/Administrator
> >> >AFRL/SNOX
> >> >Wright Patterson AFB, OH 45433
> >> >937-904-9788
> >> >
> >> >
> >> >-Original Message-
> >> >From: Action Request System discussion list(ARSList)
> >> >[mailto:[EMAIL PROTECTED] On Behalf Of yo yo
> >> >Sent: Thursday, February 01, 2007 3:13 PM
> >> >To: arslist@ARSLIST.OR

Re: Refresh

[Carey Matthew Black]

Ramon,

Assuming you have a results list for the current window you could use
the following two "Special Run Process and $PROCESS$ commands" Page
627 of "BasicGuide-630.pdf"

PERFORM-ACTION-NEXT
PERFORM-ACTION-PREV

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 2/2/07, Ramón Zaragoza García <[EMAIL PROTECTED]> wrote:

**



How can I refresh a ticket with an active link but only the part where the
data are and not the list???



Thanks __20060125___This posting was
submitted with HTML in it___


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Refresh

[Ramón Zaragoza García]

How can I refresh a ticket with an active link but only the part where the data 
are and not the list???
 
Thanks

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Re: FYI: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20

[Michiel Beijen]

Hi Michelle,

Please open the .arx file with your text editor. The first line will contain
a reference to the character encoding. This is new for the v7 User tool. If
you would delete this line, you can use it without problems with an earlier
version of the Import tool.

Hope this helps,

Michiel

On 2/1/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]>
wrote:


Hey, Y'all:

I've found a little more quirkiness, or maybe this could be working as
designed.

I exported an .arx file from a 7.0.01 P1 User Tool and attempted to
import it using a Remedy Import Tool 6.3 P20.  When I attempt to open
the .arx file, I receive "Invalid AR Export format file:
filepath\filename.arx (ARERR 4102)

There is a bug listed SW00230778 on the site that lists this exact
error.  However, the Resolution column says "Not a Defect".

I have found that I can import the same file using the BMC Remedy Import
7.0.01 P1.  I guess it makes sense doesn't it?
This Works:  BMC Remedy User Tool 7.0.01 P1 --> BMC Import Tool 7.0.01
This Does not:  BMC Remedy User Tool 7.0.01 P1 -/-> Remedy Import 6.3.0
P20.

Anyone else experience this?

Thanks,
Michelle

Server:(ARS 6.3 P20, Win2003, Remote SQL Server 2000)
Client: (BMC Remedy User Tool 7.0.01 P1 or AR User 6.3.0 P20, WinXP Pro)




ESM Mission: "To provide the most accurate, timely, and actionable
information to our customers
so that they can effectively support the Mary Kay IST environment".


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Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS

[Mike James]

Good Morning All,

Has anyone tried to install ARS (7.01) in a 64-bit Red Hat AS4
environment with Oracle Client 10gR2?
It seems that there maybe support problems with Oracle 32-bit Client
under a 64-bit OS.  The case maybe that Oracle does not offer support
for a 32bit Client for a 64bit Linux OS.  Although this is listed in the
compatibility matrix, can anyone confirm this?

BMC requires a configuration which is not supported by the DB vendor.
1. a supported ARS environment with
RHEL4 64-Bit
32-Bit Oracle Client
ARS 7.0.1
which may not be supported from Oracle side.

2. a supported oracle environment
RHEL4 64-Bit
64-Bit Oracle Client
ARS 7.0.1
which may not be supported from BMC side

Can anyone shed any light on this situation?

Best Regards
Mike

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Re: Weird IE pop-ups

[Robert Molenda]

What did the Tomcat / MidTier logs show at the time?

Thanks-n-advance; 
HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 
Quality begins with your actions.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tom L
Sent: Thursday, February 01, 2007 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Weird IE pop-ups

Hi all,

Last week three of my users suddenly began getting Microsoft IE pop-up
messages. One message says "Caught Exception :Syntax Error" and
somehow this crashed my TomCat services. All my users then got a
server error (Internal Error page). The other pop-up is: "Caught
Exception :'LoadResultsList' is null or not an object". I've been
suspecting it may have something to do with installing then removing
IE7 although I cannot confirm this on all machines.

Has anyone been seeing the same thing or similar?

Remedy Environment: ARS 6.3 : Apache/Tomcat : HD 6.0 : Oracle 9.2

Thank you,

TLamy
Remedy Admin
University of NH
Durham, NH


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