Re: ARS 7.0 Install as non-root user
Hello, I received the same ARERR 402 error when installing on AIX with Oracle 10.2. The error is coming up when the Remedy service is started (actually Stage 5 of the install), but I am only getting one bad definiton file --- 390600 : Incorrect format in the definition file (propList format -- 21\20\4\26\Default Administrator View\201\2\82400\202\2\51566\60019\4\15\ViewWebAlias183\251\6\0\252\6\0\264\6\0\162\2\7\203\40\1\205\40\1\268\40\1\166\4\8\0xe5dfd4\265\4\0\\266\4\0\\267\4\0\\256 (ARERR 402) schemaId=1 fieldId=0 vuiId=183 propList=21\20\4\26\Default Administrator View\201\2\82400\202\2\51566\60 AR System Server did not start in the allocated time. Do you want to continue waiting for the AR System Server to start [y] --- The AR Service will not start so there is no way to get in an correct the issue. Also this is during the install, is there a bug with the Oracle 10.2.0 and Remedy 7.0.2? Thanks, Rob On 1/31/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: It looks like each of the filters has a bad action and that is causing the count of actions to be off. When you imported did you mark the Replace Options on the Destination Server option? You have 7 bad action value, 7 Incorrect format in the definition file, and 7 numactions errors. I think each of the 7 filters has a bad action and that causes the numaction error. If necessary you might have to do the following ( *** LAST RESORT *** ) 1. Find the FilterID for each of the 7 filters. 2. In each of the FILTER_% tables delete the records for those FilterID(s) 3. Re-Import the 7 filters Hope this helps some. Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps
David, Thank you for notifying us. My main computer has both Office 2003 and Visual Studio (2003 and 2005). On a related note, is there a way to get notified automatically when a bug Id is created? If it wasn't for you sending this note my computer, and hence my productivity, could have been impacted. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, February 05, 2007 12:41 AM To: arslist@ARSLIST.ORG Subject: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps Hi All, Just wanted to let you know of a new defect found with the un-installation of the 7.0.x client that seems pretty serious. Here's the description: Bug Number SW00257321 Description Uninstall of the 7.x user tool may cause MS Office 2003 or MS Visual Studio to stop working if the Crystal Reports option was selected at the time of installation. The issue does not occur if you have not installed Crystal Reports with the Windows User Tool. If Microsoft Office 2003 or MS Visual Studio is affected, the machine must be rolled back to a known restore point or re-imaged to repair the corruption. This has been found to be a problem with the Business Objects Crystal redistributable that is bundled with the user tool. The corruption occurs when the uninstall script of the Crystal MSI is called by the BMC Windows User Tool uninstaller. This issue will be addressed in the short term by disabling the Crystal Reports uninstaller in AR System 7.0.01 Patch 002 WUT uninstall script. But the problem remains in all previous version and patches of the 7.x user tool. In addition, an entry for Crystal Reports will still appear in the Add/Remove software section of the Windows Control Panel. Running the uninstall from the control panel or from a previous version of the 7.x user tool will cause this issue to occur. BMC is working with Business Objects to resolve this issue. Until this problem is permanently resolved, BMC suggests that you do not uninstall the 7.x user tool and instead, install over the top of an existing user tool. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Pattern Matching Rename
I went to training mid last year and was told about a feature that allowed you to rename objects en-mass via pattern matching. I cannot seem to find this feature...I remember that it was a 7.x featureI thought it was a 7.x admin tool feature that I was hoping to be able to use against a 6.3 server...is this possible or am I just spacey. Thanks for your time ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Fwd: Long-Term Senior Remedy Developer Position Available
Yes it is. :) Thank you Carey David! And here is the link again: http://client.njoyn.com/cl/xweb/xweb.asp?clid=92007page=joblistingregi on_name=americas -Scott Remedy Systems Architect Business Systems Phone : (519) 888-7465 ext. 5750 Cell : (519) 498-4996 Fax : (519) 888-7884 [EMAIL PROTECTED] The single biggest problem in communication is the illusion that it has taken place. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Friday, February 02, 2007 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Fwd: Long-Term Senior Remedy Developer Position Available Carey, This looks like the same position that was posted directly to the list Monday afternoon. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, February 02, 2007 12:17 PM To: arslist@ARSLIST.ORG Subject: JOB: Fwd: Long-Term Senior Remedy Developer Position Available All, Do not contact me, or ARSList with questions. This was forwarded to ARSList with all known details. Contact the sender of the forwarded email if needed. -- Forwarded message -- From: Grant Frost [EMAIL PROTECTED] Date: Feb 2, 2007 11:28 AM Subject: Long-Term Senior Remedy Developer Position Available To: [EMAIL PROTECTED] Full time or contract For an onsite position in Waterloo, Ontario, Canada We need a position filled asap Please contact me if you're interested (Feel free to pass this around) Thanks, Grant Frost __ Grant Frost Team Lead, Remedy Systems Research in Motion (519) 888-7465 x5680 mailto:[EMAIL PROTECTED] http://www.rim.com __ Creators of the BlackBerry(tm) Wireless Product Family __ - This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are - This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS 6.3 Patch 20 Install
We are in the process of planning upgrading our ARS 6.3 servers to patch 20. We have a support ticket with BMC on some questions regarding the install but they have not been forthcoming on answering our questions fully. Has anyone who has installed Patch 20 on a Windows 2003 server (AR Server) and/or a Linux server for Mid Tier 6.3 have any advice on the installation order? (like is it ARServer first, then Flashboards, Email etc.). We are not concerned with User, Admin, and Alerter for this patch. We also are looking to find out what forms will be modified as a result of the Patch 20 installer. Any help you can offer is appreciated! ARS 6.3 on Windows 2003 server Mid Tier on Linux Java version 1.5.0_04 with Jboss. Oracle 9.2.0.4 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Pattern Matching Rename
You didn't imagine it. Select objects to rename. Right Click. Edit. Advanced tab. Colleen Eilbert Effective Technologies L. J. Head wrote: I went to training mid last year and was told about a feature that allowed you to rename objects en-mass via pattern matching. I cannot seem to find this feature...I remember that it was a 7.x featureI thought it was a 7.x admin tool feature that I was hoping to be able to use against a 6.3 server...is this possible or am I just spacey. Thanks for your time ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps
On a related note, is there a way to get notified automatically when a bug Id is created? Not in general, unless your support case is the one that created the defect. However, for critical issues, a technical bulletin can be created (e.g. the DST 2007 technical bulletin). A technical bulletin is being created for this issue, but BMC thought it important that we get the word out informally ASAP while waiting for the Technical Bulletin to be created and posted. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, February 05, 2007 4:44 AM To: arslist@ARSLIST.ORG Subject: Re: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps ** David, Thank you for notifying us. My main computer has both Office 2003 and Visual Studio (2003 and 2005). On a related note, is there a way to get notified automatically when a bug Id is created? If it wasn't for you sending this note my computer, and hence my productivity, could have been impacted. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, February 05, 2007 12:41 AM To: arslist@ARSLIST.ORG Subject: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps Hi All, Just wanted to let you know of a new defect found with the un-installation of the 7.0.x client that seems pretty serious. Here's the description: Bug Number SW00257321 Description Uninstall of the 7.x user tool may cause MS Office 2003 or MS Visual Studio to stop working if the Crystal Reports option was selected at the time of installation. The issue does not occur if you have not installed Crystal Reports with the Windows User Tool. If Microsoft Office 2003 or MS Visual Studio is affected, the machine must be rolled back to a known restore point or re-imaged to repair the corruption. This has been found to be a problem with the Business Objects Crystal redistributable that is bundled with the user tool. The corruption occurs when the uninstall script of the Crystal MSI is called by the BMC Windows User Tool uninstaller. This issue will be addressed in the short term by disabling the Crystal Reports uninstaller in AR System 7.0.01 Patch 002 WUT uninstall script. But the problem remains in all previous version and patches of the 7.x user tool. In addition, an entry for Crystal Reports will still appear in the Add/Remove software section of the Windows Control Panel. Running the uninstall from the control panel or from a previous version of the 7.x user tool will cause this issue to occur. BMC is working with Business Objects to resolve this issue. Until this problem is permanently resolved, BMC suggests that you do not uninstall the 7.x user tool and instead, install over the top of an existing user tool. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Pattern Matching Rename
There is also a file menu Action -- Modify all in some applications. Regards, Runar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Colleen M. Eilbert Sent: 5. februar 2007 16:15 To: arslist@ARSLIST.ORG Subject: Re: Pattern Matching Rename You didn't imagine it. Select objects to rename. Right Click. Edit. Advanced tab. Colleen Eilbert Effective Technologies L. J. Head wrote: I went to training mid last year and was told about a feature that allowed you to rename objects en-mass via pattern matching. I cannot seem to find this feature...I remember that it was a 7.x featureI thought it was a 7.x admin tool feature that I was hoping to be able to use against a 6.3 server...is this possible or am I just spacey. Thanks for your time ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Groups question (Remedy Support form)
Good Monday morning everyone, I have I hope a simple question, in the Remedy Support form when looking at request by your group I have a small problem We just entered new groups with a name like company2_Reporting but we also have a group called just reporting so now when the manager of the group Company2_Reporting is also seeing the requests for the group Reporting. I have tried a few things but no luck so right now I am thinking of changing the Reporting group to Company1_Reporting but is there a workflow change that can resolve this? (( $ConsoleViewBy$ = Group) AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPS$ LIKE (( % + 'Assigned To Group+') + % ))) ((( 'zTmpKeyword' = MAINHELPDESK ) AND ( 'Status Integer' 4)) OR (( 'zTmpKeyword' = MAINCHANGE ) AND ( 'Status Integer' 7)) OR (( 'zTmpKeyword' = MAINTASK ) AND ( 'Status Integer' 4))) AND (( $zTmpShowAssignedReq$ = 'zTmpKeyword') OR ( $zTmpShowAssignedReq$ = All )) AND ((( $ConsoleViewBy$ = Myself) AND ( 'Assigned To' = $USER$)) OR (( $ConsoleViewBy$ = Group) AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPS$ LIKE (( % + 'Assigned To Group+') + % ))) OR (( $ConsoleViewBy$ = Unassigned) AND ( 'Assigned To' = $NULL$ )) OR (( $ConsoleViewBy$ = Date) AND ( 'Requested Completion Date' = $zTmpDate1$)) OR ( $ConsoleViewBy$ = Any)) AR 6.3 SQL 2000 Windows Server Thanks, Everyone, Dan Caissie UNFI __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Pattern Matching Rename
Ah...there it isthank you so muchyou just saved me hours of work this week...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Colleen M. Eilbert Sent: Monday, February 05, 2007 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Pattern Matching Rename You didn't imagine it. Select objects to rename. Right Click. Edit. Advanced tab. Colleen Eilbert Effective Technologies L. J. Head wrote: I went to training mid last year and was told about a feature that allowed you to rename objects en-mass via pattern matching. I cannot seem to find this feature...I remember that it was a 7.x featureI thought it was a 7.x admin tool feature that I was hoping to be able to use against a 6.3 server...is this possible or am I just spacey. Thanks for your time __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 6.3 Patch 20 Install
Hi, Peter: We've upgraded ARS 6.3 Patch 18 to ARS 6.3 Patch 20 on a Windows 2003 server, in exactly the order you have listed (AR Server, Flashboards, Email). I assume we could've upgraded (AR Server, Email, Flashboards) as well. We used the installer files amid much controversy of the incomplete files listed in the FTP directory. ***NOTE** Pay close attention to the readme file for Email, especially if you are on Windows 2003. The tip for the Windows 2003 users is the last step in the instructions. 4)To install or upgrade on windows 2003,use emaild.zip,extract it, and run setup.exe. By the way, we're using Mid-Tier 7.0.01 Patch 1. All of the core forms were updated. There's too many to list here, but to give you a general idea. During ARSERVER update: User Group AR System User Preference ARDBC LDAP Configuration AREA LDAP Configuration Sample forms Home Page Business Time Holidays Business Time Workdays During Flashboards update: All of the Flashboard forms were touched FB:History FB:Variable FB:Datasource, etc. During Email Update: All of the Email forms were touched AR System Email Messages AR System Email Mailbox configuration, etc. Hope that helps, Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, February 05, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: ARS 6.3 Patch 20 Install ** We are in the process of planning upgrading our ARS 6.3 servers to patch 20. We have a support ticket with BMC on some questions regarding the install but they have not been forthcoming on answering our questions fully. Has anyone who has installed Patch 20 on a Windows 2003 server (AR Server) and/or a Linux server for Mid Tier 6.3 have any advice on the installation order? (like is it ARServer first, then Flashboards, Email etc.). We are not concerned with User, Admin, and Alerter for this patch. We also are looking to find out what forms will be modified as a result of the Patch 20 installer. Any help you can offer is appreciated! ARS 6.3 on Windows 2003 server Mid Tier on Linux Java version 1.5.0_04 with Jboss. Oracle 9.2.0.4 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 6.3 Patch 20 Install
Michelle, Do you have any idea what was changed on the forms? Did you have any customizations on the forms that were changed and were your customizations changed/obliterated? Claire ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 05, 2007 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install ** Hi, Peter: We've upgraded ARS 6.3 Patch 18 to ARS 6.3 Patch 20 on a Windows 2003 server, in exactly the order you have listed (AR Server, Flashboards, Email). I assume we could've upgraded (AR Server, Email, Flashboards) as well. We used the installer files amid much controversy of the incomplete files listed in the FTP directory. ***NOTE** Pay close attention to the readme file for Email, especially if you are on Windows 2003. The tip for the Windows 2003 users is the last step in the instructions. 4)To install or upgrade on windows 2003,use emaild.zip,extract it, and run setup.exe. By the way, we're using Mid-Tier 7.0.01 Patch 1. All of the core forms were updated. There's too many to list here, but to give you a general idea. During ARSERVER update: User Group AR System User Preference ARDBC LDAP Configuration AREA LDAP Configuration Sample forms Home Page Business Time Holidays Business Time Workdays During Flashboards update: All of the Flashboard forms were touched FB:History FB:Variable FB:Datasource, etc. During Email Update: All of the Email forms were touched AR System Email Messages AR System Email Mailbox configuration, etc. Hope that helps, Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, February 05, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: ARS 6.3 Patch 20 Install ** We are in the process of planning upgrading our ARS 6.3 servers to patch 20. We have a support ticket with BMC on some questions regarding the install but they have not been forthcoming on answering our questions fully. Has anyone who has installed Patch 20 on a Windows 2003 server (AR Server) and/or a Linux server for Mid Tier 6.3 have any advice on the installation order? (like is it ARServer first, then Flashboards, Email etc.). We are not concerned with User, Admin, and Alerter for this patch. We also are looking to find out what forms will be modified as a result of the Patch 20 installer. Any help you can offer is appreciated! ARS 6.3 on Windows 2003 server Mid Tier on Linux Java version 1.5.0_04 with Jboss. Oracle 9.2.0.4 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Groups question (Remedy Support form)
Good Morning, Dan: Yes. Compare $GROUPIDS$ against zAssignedGroupID, instead. When using that keyword each group ID is preceded and followed by a semicolon, whether it appears first or last in the list. This section of your qual may look like: (( $ConsoleViewBy$ = Group) AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPIDS$ LIKE (( %; + 'zAssignedGroupID') + ;% ))) You may want to throw in (...AND 'zAssignedGroupID' != $NULL$) Note: You need to make sure that zAssignedGroupID is always updated on Helpdesk, Change, and Task EVERYTIME the Assigned To Group field is changed. Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Monday, February 05, 2007 9:27 AM To: arslist@ARSLIST.ORG Subject: Groups question (Remedy Support form) ** Good Monday morning everyone, I have I hope a simple question, in the Remedy Support form when looking at request by your group I have a small problem We just entered new groups with a name like company2_Reporting but we also have a group called just reporting so now when the manager of the group Company2_Reporting is also seeing the requests for the group Reporting. I have tried a few things but no luck so right now I am thinking of changing the Reporting group to Company1_Reporting but is there a workflow change that can resolve this? (( $ConsoleViewBy$ = Group) AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPS$ LIKE (( % + 'Assigned To Group+') + % ))) ((( 'zTmpKeyword' = MAINHELPDESK ) AND ( 'Status Integer' 4)) OR (( 'zTmpKeyword' = MAINCHANGE ) AND ( 'Status Integer' 7)) OR (( 'zTmpKeyword' = MAINTASK ) AND ( 'Status Integer' 4))) AND (( $zTmpShowAssignedReq$ = 'zTmpKeyword') OR ( $zTmpShowAssignedReq$ = All )) AND ((( $ConsoleViewBy$ = Myself) AND ( 'Assigned To' = $USER$)) OR (( $ConsoleViewBy$ = Group) AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPS$ LIKE (( % + 'Assigned To Group+') + % ))) OR (( $ConsoleViewBy$ = Unassigned) AND ( 'Assigned To' = $NULL$ )) OR (( $ConsoleViewBy$ = Date) AND ( 'Requested Completion Date' = $zTmpDate1$)) OR ( $ConsoleViewBy$ = Any)) AR 6.3 SQL 2000 Windows Server Thanks, Everyone, Dan Caissie UNFI __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: LoginServlet goto paramter gets cut off
Hello Michelle Thanks for the reply. We have been using the LoginServlet before with Midtier version 6.3 and it was working perfectly. The reason why we are using LoginServlet instead of the ViewFormServlet was that the ViewFormServlet wouldn't work with the Portal we are using (we are calling these links from the portal with an SSO token). The LoginServlet URL format that worked for us before was this: https:// https://midtier/arsys/servlet/LoginServlet?username=userpwd=SSO_token goto=/arsys/forms/server/form_name/Online/?mode=Submit midtier/arsys/servlet/LoginServlet?username=userpwd=SSO_tokengoto=/a rsys/forms/server/form_name/Online/?mode=Submit We used exactly the same format after upgrading to Midtier 7 and now it won't work. It will simply cut off the =Submit therefore by default, it sets the mode to Search. Ideas? Thanks! Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL PROTECTED] -- Some people see things as they are and say... Why? I dream of things that never were and say... Why not? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, February 02, 2007 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: LoginServlet goto paramter gets cut off ** Hi, Mikhail: Try using the ViewFormServlet instead. It automatically logs the user in and opens the form in submit mode. http://midtier/arsys/servlet/ViewFormServlet?server=myserver http://midtier/arsys/servlet/ViewFormServlet?server=myserverform=myformvi ew=myviewmode=Submitusername=userpwd=password form=myformview=myviewmode=Submitusername=userpwd=password Tested successfully on Mid-Tier 7.0.0 P1 and Mid-Tier 7.0.01 P1. By the way, no matter what variation of the LoginServlet I tried, it opened in Search mode every time. Through all the versions of the Mid-Tier, I always seem to have the most success using ViewFormServlet. Thanks, Michelle _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Serate Sent: Thursday, February 01, 2007 5:19 PM To: arslist@ARSLIST.ORG Subject: LoginServlet goto paramter gets cut off ** Hello List We're having problems with the goto parameter in our LoginServlet. We're passing in the correct parameter values, however after passing it in, it cuts of parts of the goto parameter: The URL we want to go to: https://midtier/arsys/forms/remprod1/PS_Access_New/Online/?mode=Submit https://midtier/arsys/forms/remprod1/PS_Access_New/Online/?mode=Submit The URL we pass pass in: https://midtier/arsys/servlet/LoginServlet?username=USERpwd=PASSWORDgoto= /arsys/forms/remprod1/PS_Access_New/Online/?mode=Submit https://midtier/arsys/servlet/LoginServlet?username=USERpwd=PASSWORDgoto=/ arsys/forms/remprod1/PS_Access_New/Online/?mode=Submit The URL displayed after browser processes the URL being passed in: https://midtier/arsys/forms/remprod1/PS_Access_New/Online/?modecacheid=b92 d20a9 https://midtier/arsys/forms/remprod1/PS_Access_New/Online/?modecacheid=b92d 20a9 As you can see, the =Submit is being cut off! What's going on? Our environment: Midtier Version 7.0.00 Patch 2 Please advise. Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL PROTECTED] -- Some people see things as they are and say... Why? I dream of things that never were and say... Why not? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps
No kidding! This happened to my XP workstation in July when going from one patch of the 7.0 User Tool to another. None of the Office 2003 applications worked afterwards. I think I reported it, but never saw any explanation. The workstation had to be completely re-imaged. Of course, this conflicts with the instructions that I have been given several times over the last year from support when encountering an Admin, Import, or User 7.0 issue, where they specifically said that I MUST uninstall the existing client tool before installing the new version. My application administrator's workstation is now in a similar condition - spouting C++ errors, after uninstalling the 7.0.01 User Tool to install 7.0.01 Patch 001. It corrupted his IE 7 installation, and is preventing Office 2003 from applying updates. This is definitely a serious problem. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Sunday, February 04, 2007 11:41 PM To: arslist@ARSLIST.ORG Subject: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps ** Hi All, Just wanted to let you know of a new defect found with the un-installation of the 7.0.x client that seems pretty serious. Here's the description: Bug Number SW00257321 Description Uninstall of the 7.x user tool may cause MS Office 2003 or MS Visual Studio to stop working if the Crystal Reports option was selected at the time of installation. The issue does not occur if you have not installed Crystal Reports with the Windows User Tool. If Microsoft Office 2003 or MS Visual Studio is affected, the machine must be rolled back to a known restore point or re-imaged to repair the corruption. This has been found to be a problem with the Business Objects Crystal redistributable that is bundled with the user tool. The corruption occurs when the uninstall script of the Crystal MSI is called by the BMC Windows User Tool uninstaller. This issue will be addressed in the short term by disabling the Crystal Reports uninstaller in AR System 7.0.01 Patch 002 WUT uninstall script. But the problem remains in all previous version and patches of the 7.x user tool. In addition, an entry for Crystal Reports will still appear in the Add/Remove software section of the Windows Control Panel. Running the uninstall from the control panel or from a previous version of the 7.x user tool will cause this issue to occur. BMC is working with Business Objects to resolve this issue. Until this problem is permanently resolved, BMC suggests that you do not uninstall the 7.x user tool and instead, install over the top of an existing user tool. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 6.3 Patch 20 Install
Hi, Claire: Besides a visual check of the User, Group and FB forms, I compared them between Dev and Production at the SQL level. I checked the numFields and nextFieldId. They still match. So at the very least no new fields were added. And yes, a customization was lost. We increased the size of the FB:Variable.Query field from 255 to 1000. The upgrade reverted it back to 255. So, I do suggest that you export any core form where customizations were made and reimport them back after the upgrade. I will report anything else I might find. Good Luck to You. Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, February 05, 2007 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install ** Michelle, Do you have any idea what was changed on the forms? Did you have any customizations on the forms that were changed and were your customizations changed/obliterated? Claire ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 05, 2007 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install ** Hi, Peter: We've upgraded ARS 6.3 Patch 18 to ARS 6.3 Patch 20 on a Windows 2003 server, in exactly the order you have listed (AR Server, Flashboards, Email). I assume we could've upgraded (AR Server, Email, Flashboards) as well. We used the installer files amid much controversy of the incomplete files listed in the FTP directory. ***NOTE** Pay close attention to the readme file for Email, especially if you are on Windows 2003. The tip for the Windows 2003 users is the last step in the instructions. 4)To install or upgrade on windows 2003,use emaild.zip,extract it, and run setup.exe. By the way, we're using Mid-Tier 7.0.01 Patch 1. All of the core forms were updated. There's too many to list here, but to give you a general idea. During ARSERVER update: User Group AR System User Preference ARDBC LDAP Configuration AREA LDAP Configuration Sample forms Home Page Business Time Holidays Business Time Workdays During Flashboards update: All of the Flashboard forms were touched FB:History FB:Variable FB:Datasource, etc. During Email Update: All of the Email forms were touched AR System Email Messages AR System Email Mailbox configuration, etc. Hope that helps, Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, February 05, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: ARS 6.3 Patch 20 Install ** We are in the process of planning upgrading our ARS 6.3 servers to patch 20. We have a support ticket with BMC on some questions regarding the install but they have not been forthcoming on answering our questions fully. Has anyone who has installed Patch 20 on a Windows 2003 server (AR Server) and/or a Linux server for Mid Tier 6.3 have any advice on the installation order? (like is it ARServer first, then Flashboards, Email etc.). We are not concerned with User, Admin, and Alerter for this patch. We also are looking to find out what forms will be modified as a result of the Patch 20 installer. Any help you can offer is appreciated! ARS 6.3 on Windows 2003 server Mid Tier on Linux Java version 1.5.0_04 with Jboss. Oracle 9.2.0.4 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 6.3 Patch 20 Install
** Any permissions you added to any of these forms will also be wiped out...We did the same install and had to re-import the Group, User, Hompage (cause we have our own graphic), and the AR System email messages - added permissions. Hope this helps! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 05, 2007 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install Hi, Claire: Besides a visual check of the User, Group and FB forms, I compared them between Dev and Production at the SQL level. I checked the numFields and nextFieldId. They still match. So at the very least no new fields were added. And yes, a customization was lost. We increased the size of the FB:Variable.Query field from 255 to 1000. The upgrade reverted it back to 255. So, I do suggest that you export any core form where customizations were made and reimport them back after the upgrade. I will report anything else I might find. Good Luck to You. Michelle _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, February 05, 2007 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install ** Michelle, Do you have any idea what was changed on the forms? Did you have any customizations on the forms that were changed and were your customizations changed/obliterated? Claire ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 05, 2007 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install ** Hi, Peter: We've upgraded ARS 6.3 Patch 18 to ARS 6.3 Patch 20 on a Windows 2003 server, in exactly the order you have listed (AR Server, Flashboards, Email). I assume we could've upgraded (AR Server, Email, Flashboards) as well. We used the installer files amid much controversy of the incomplete files listed in the FTP directory. ***NOTE** Pay close attention to the readme file for Email, especially if you are on Windows 2003. The tip for the Windows 2003 users is the last step in the instructions. 4)To install or upgrade on windows 2003,use emaild.zip,extract it, and run setup.exe. By the way, we're using Mid-Tier 7.0.01 Patch 1. All of the core forms were updated. There's too many to list here, but to give you a general idea. During ARSERVER update: User Group AR System User Preference ARDBC LDAP Configuration AREA LDAP Configuration Sample forms Home Page Business Time Holidays Business Time Workdays During Flashboards update: All of the Flashboard forms were touched FB:History FB:Variable FB:Datasource, etc. During Email Update: All of the Email forms were touched AR System Email Messages AR System Email Mailbox configuration, etc. Hope that helps, Michelle _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, February 05, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: ARS 6.3 Patch 20 Install ** We are in the process of planning upgrading our ARS 6.3 servers to patch 20. We have a support ticket with BMC on some questions regarding the install but they have not been forthcoming on answering our questions fully. Has anyone who has installed Patch 20 on a Windows 2003 server (AR Server) and/or a Linux server for Mid Tier 6.3 have any advice on the installation order? (like is it ARServer first, then Flashboards, Email etc.). We are not concerned with User, Admin, and Alerter for this patch. We also are looking to find out what forms will be modified as a result of the Patch 20 installer. Any help you can offer is appreciated! ARS 6.3 on Windows 2003 server Mid Tier on Linux Java version 1.5.0_04 with Jboss. Oracle 9.2.0.4 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Problems connecting to Oracle following 10g client install...
Hello all, Windows 2000 AS Ora 9i ARS 5.1.2 upgraded to 7.0.1 I installed the 10g client, but am unable to start arserver following the 7.0.1 upgrade. Found no errors in the install log, but found the following in the arerror.log Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Feb 05 11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) I can connect via SQL Plus as ARAdmin. I have my old 9i client installed, and tnsnames.ora is in the 9i path. Was the 10g client installation supposed to create a new or modify the old tnsnames.ora file? Tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problems connecting to Oracle following 10g client install...
Usually each client has it's own tnsnames.ora file. Check the client install folder\Network\Admin for a tnsnames.ora file. You may need to copy the 9i one into the 10g folder. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, February 05, 2007 11:03 AM To: arslist@ARSLIST.ORG Subject: Problems connecting to Oracle following 10g client install... Hello all, Windows 2000 AS Ora 9i ARS 5.1.2 upgraded to 7.0.1 I installed the 10g client, but am unable to start arserver following the 7.0.1 upgrade. Found no errors in the install log, but found the following in the arerror.log Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Feb 05 11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) I can connect via SQL Plus as ARAdmin. I have my old 9i client installed, and tnsnames.ora is in the 9i path. Was the 10g client installation supposed to create a new or modify the old tnsnames.ora file? Tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 6.3 Patch 20 Install
...and any indices updated or set will be lost. Below are other forms and related workflow that show updated. Although, I haven't been able to find changes in actual qualifications or actions. Wouldn't it be cool if any forms or workflow that might be updated be included in a detailed readme file? I guess that's an enhancement request. AR System Email Mailbox Configuration One filter and one related filter guide will be updated. User and Group All group and user active links were updated, however, I can't find any changes. No filters were updated ARDBC LDAP Four active links updated Home Page Three active links updated Business Time Workdays All eleven filters updated. Report forms: No changes to workflow Menus: Sample:CitiesAndAirports Sample:Departments Sample:Instructors RPT:CreatableReportTypes RPT:ReportTypes Thanks, Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dudley, Joelie Sent: Monday, February 05, 2007 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install ** ** Any permissions you added to any of these forms will also be wiped out...We did the same install and had to re-import the Group, User, Hompage (cause we have our own graphic), and the AR System email messages - added permissions. Hope this helps! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 05, 2007 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install Hi, Claire: Besides a visual check of the User, Group and FB forms, I compared them between Dev and Production at the SQL level. I checked the numFields and nextFieldId. They still match. So at the very least no new fields were added. And yes, a customization was lost. We increased the size of the FB:Variable.Query field from 255 to 1000. The upgrade reverted it back to 255. So, I do suggest that you export any core form where customizations were made and reimport them back after the upgrade. I will report anything else I might find. Good Luck to You. Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, February 05, 2007 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install ** Michelle, Do you have any idea what was changed on the forms? Did you have any customizations on the forms that were changed and were your customizations changed/obliterated? Claire ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 05, 2007 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install ** Hi, Peter: We've upgraded ARS 6.3 Patch 18 to ARS 6.3 Patch 20 on a Windows 2003 server, in exactly the order you have listed (AR Server, Flashboards, Email). I assume we could've upgraded (AR Server, Email, Flashboards) as well. We used the installer files amid much controversy of the incomplete files listed in the FTP directory. ***NOTE** Pay close attention to the readme file for Email, especially if you are on Windows 2003. The tip for the Windows 2003 users is the last step in the instructions. 4)To install or upgrade on windows 2003,use emaild.zip,extract it, and run setup.exe. By the way, we're using Mid-Tier 7.0.01 Patch 1. All of the core forms were updated. There's too many to list here, but to give you a general idea. During ARSERVER update: User Group AR System User Preference ARDBC LDAP Configuration AREA LDAP Configuration Sample forms Home Page Business Time Holidays Business Time Workdays During Flashboards update: All of the Flashboard forms were touched FB:History FB:Variable FB:Datasource, etc. During Email Update: All of the Email forms were touched AR System Email Messages AR System Email Mailbox configuration, etc. Hope that helps, Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, February 05, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: ARS 6.3 Patch 20 Install ** We are in the process of planning upgrading our ARS 6.3 servers to patch 20. We have a support ticket with BMC on some questions regarding the install but they have not been forthcoming on answering our questions fully. Has anyone who has installed Patch 20 on a Windows 2003 server (AR Server) and/or a
Re: ARS 6.3 Patch 20 Install
Thanks for all the feedback! Im planning on exporting a migrator def file of all these forms and other core forms I notice just prior to installing the patch so that way I can then migrate back just the differences caused by the patch. What I was most scared of was if any fields disappeared as a result of the patch (might result in lost data). Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dudley, Joelie Sent: Monday, February 05, 2007 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install ** ** Any permissions you added to any of these forms will also be wiped out...We did the same install and had to re-import the Group, User, Hompage (cause we have our own graphic), and the AR System email messages - added permissions. Hope this helps! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 05, 2007 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install Hi, Claire: Besides a visual check of the User, Group and FB forms, I compared them between Dev and Production at the SQL level. I checked the numFields and nextFieldId. They still match. So at the very least no new fields were added. And yes, a customization was lost. We increased the size of the FB:Variable.Query field from 255 to 1000. The upgrade reverted it back to 255. So, I do suggest that you export any core form where customizations were made and reimport them back after the upgrade. I will report anything else I might find. Good Luck to You. Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, February 05, 2007 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install ** Michelle, Do you have any idea what was changed on the forms? Did you have any customizations on the forms that were changed and were your customizations changed/obliterated? Claire ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 05, 2007 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 20 Install ** Hi, Peter: We've upgraded ARS 6.3 Patch 18 to ARS 6.3 Patch 20 on a Windows 2003 server, in exactly the order you have listed (AR Server, Flashboards, Email). I assume we could've upgraded (AR Server, Email, Flashboards) as well. We used the installer files amid much controversy of the incomplete files listed in the FTP directory. ***NOTE** Pay close attention to the readme file for Email, especially if you are on Windows 2003. The tip for the Windows 2003 users is the last step in the instructions. 4)To install or upgrade on windows 2003,use emaild.zip,extract it, and run setup.exe. By the way, we're using Mid-Tier 7.0.01 Patch 1. All of the core forms were updated. There's too many to list here, but to give you a general idea. During ARSERVER update: User Group AR System User Preference ARDBC LDAP Configuration AREA LDAP Configuration Sample forms Home Page Business Time Holidays Business Time Workdays During Flashboards update: All of the Flashboard forms were touched FB:History FB:Variable FB:Datasource, etc. During Email Update: All of the Email forms were touched AR System Email Messages AR System Email Mailbox configuration, etc. Hope that helps, Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, February 05, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: ARS 6.3 Patch 20 Install ** We are in the process of planning upgrading our ARS 6.3 servers to patch 20. We have a support ticket with BMC on some questions regarding the install but they have not been forthcoming on answering our questions fully. Has anyone who has installed Patch 20 on a Windows 2003 server (AR Server) and/or a Linux server for Mid Tier 6.3 have any advice on the installation order? (like is it ARServer first, then Flashboards, Email etc.). We are not concerned with User, Admin, and Alerter for this patch. We also are looking to find out what forms will be modified as a result of the Patch 20 installer. Any help you can offer is appreciated! ARS 6.3 on Windows 2003 server Mid Tier on Linux Java version 1.5.0_04 with
Re: Problems connecting to Oracle following 10g client install...
Thanks for the quick reply. I pasted a copy of tnsnames.ora in the new 10g \Network\Admin folder, but am still getting the same error. tnsping shows the correct use of sqlnet.ora and tnsnames.ora, so that looks good. Not sure what to try next. rp On Feb 5, 12:13 pm, Grooms, Frederick W [EMAIL PROTECTED] wrote: Usually each client has it's own tnsnames.ora file. Check the client install folder\Network\Admin for a tnsnames.ora file. You may need to copy the 9i one into the 10g folder. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, February 05, 2007 11:03 AM To: [EMAIL PROTECTED] Subject: Problems connecting to Oracle following 10g client install... Hello all, Windows 2000 AS Ora 9i ARS 5.1.2 upgraded to 7.0.1 I installed the 10g client, but am unable to start arserver following the 7.0.1 upgrade. Found no errors in the install log, but found the following in the arerror.log Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Feb 05 11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) I can connect via SQL Plus as ARAdmin. I have my old 9i client installed, and tnsnames.ora is in the 9i path. Was the 10g client installation supposed to create a new or modify the old tnsnames.ora file? Tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Opening a chm file
Hi all, From a display only form, in a view field, I'm trying to display the contents of a .chm file that's located on the server. Using the Windows client only, ARS 7, SQL 2K, Windows server 2k3. Anybody try something like this before? Thanks! Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ - CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. Cerner Limited, Registered in England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problems connecting to Oracle following 10g client install...
Make sure your old 9x client isn't in the path anymore. Try removing your sqlnet.ora if you have one (and it's not required) NETCMN: invalid driver means: The login (connect) string contains an invalid driver designator. Make sure the tnsping you're using is the 10g (related to path above) Try setting TNS_ADMIN or TWO_TASK and verify ORACLE_HOME good luck, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Phillips [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/05/2007 11:58 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Problems connecting to Oracle following 10g client install... Thanks for the quick reply. I pasted a copy of tnsnames.ora in the new 10g \Network\Admin folder, but am still getting the same error. tnsping shows the correct use of sqlnet.ora and tnsnames.ora, so that looks good. Not sure what to try next. rp On Feb 5, 12:13 pm, Grooms, Frederick W [EMAIL PROTECTED] wrote: Usually each client has it's own tnsnames.ora file. Check the client install folder\Network\Admin for a tnsnames.ora file. You may need to copy the 9i one into the 10g folder. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, February 05, 2007 11:03 AM To: [EMAIL PROTECTED] Subject: Problems connecting to Oracle following 10g client install... Hello all, Windows 2000 AS Ora 9i ARS 5.1.2 upgraded to 7.0.1 I installed the 10g client, but am unable to start arserver following the 7.0.1 upgrade. Found no errors in the install log, but found the following in the arerror.log Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Feb 05 11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) I can connect via SQL Plus as ARAdmin. I have my old 9i client installed, and tnsnames.ora is in the 9i path. Was the 10g client installation supposed to create a new or modify the old tnsnames.ora file? Tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problems connecting to Oracle following 10g client install...
Also, the ar.conf is going to contain the oracle home directory. You also have to make sure that arserver is seeing the 10g libs before it sees the 9i libs; this is probably accomplished with the PATH. Axton Grams On 2/5/07, Tony Worthington [EMAIL PROTECTED] wrote: Make sure your old 9x client isn't in the path anymore. Try removing your sqlnet.ora if you have one (and it's not required) NETCMN: invalid driver means: The login (connect) string contains an invalid driver designator. Make sure the tnsping you're using is the 10g (related to path above) Try setting TNS_ADMIN or TWO_TASK and verify ORACLE_HOME good luck, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Phillips [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/05/2007 11:58 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Problems connecting to Oracle following 10g client install... Thanks for the quick reply. I pasted a copy of tnsnames.ora in the new 10g \Network\Admin folder, but am still getting the same error. tnsping shows the correct use of sqlnet.ora and tnsnames.ora, so that looks good. Not sure what to try next. rp On Feb 5, 12:13 pm, Grooms, Frederick W [EMAIL PROTECTED] wrote: Usually each client has it's own tnsnames.ora file. Check the client install folder\Network\Admin for a tnsnames.ora file. You may need to copy the 9i one into the 10g folder. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, February 05, 2007 11:03 AM To: [EMAIL PROTECTED] Subject: Problems connecting to Oracle following 10g client install... Hello all, Windows 2000 AS Ora 9i ARS 5.1.2 upgraded to 7.0.1 I installed the 10g client, but am unable to start arserver following the 7.0.1 upgrade. Found no errors in the install log, but found the following in the arerror.log Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Feb 05 11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) I can connect via SQL Plus as ARAdmin. I have my old 9i client installed, and tnsnames.ora is in the 9i path. Was the 10g client installation supposed to create a new or modify the old tnsnames.ora file? Tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
How to check that the Remedy User is using a version accepted and if not, is automatically logged out?
I know that with the keyword $Version$ I can validate the version that user is running. I can then close the Remedy User application with the Perform-Action-Exit-App Run Process action. I have got two problems with that: 1 - On what workflow should I run that process? If it is on an Active Link, I will have to associate it with a form. Ideally, the user should not be able to open any form if he does not have an accepted Remedy User version. Also, I cannot have that verification run whenever any user open any form. 2 - On a form opened on Submit or Set, when the process runs, Remedy will asked the user Your Changes have not been saved or sent. Do you really want to close (...) the window? How to check that the Remedy User is using a version accepted and if not, is automatically logged out? Any suggestion? Thanks, Michel Giguere [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: WINDOW SIZE on WEB
Hi Rocky Rockwell, Dave Fincher, Fred Thanks for the guidance. This information helped me. Thanks Saurabh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell Sent: Saturday, February 03, 2007 9:56 PM To: arslist@ARSLIST.ORG Subject: Re: WINDOW SIZE on WEB If you need to resize and setting the window size in the admin tool will not do it, Create and Active Link the fires on window open. The action should be a run process with with this command. (I set mine to 1000,700), but it up to you javascript:window.resizeTo (width,hight); And if you need to set the position: (zero,zero means top left of the screen javascript:window.moveTo(0,0); *Rocky* Rocky Rockwell eMA Team - Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Batwe, Saurabh [NCSUS Non-JJ] wrote: ** Hi All, I need information regarding 1. How can I control the window size on remedy web. 2. On which window locatin the screen should open I'm running the application on Midtier 6.3 patch 19, ARserver 6.3 Patch-19. Thanks Saurabh __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to check that the Remedy User is using a version accepted and if not, is automatically logged out?
You didn't include the relavent information, such as the server version. To get an answer that is going to help you and not waste people's time throwing ideas out that are not applicable, please provide the information necessary to answer your question. Axton Grams On 2/5/07, Giguere, Michel [EMAIL PROTECTED] wrote: ** I know that with the keyword $Version$ I can validate the version that user is running. I can then close the Remedy User application with the Perform-Action-Exit-App Run Process action. I have got two problems with that: 1 - On what workflow should I run that process? If it is on an Active Link, I will have to associate it with a form. Ideally, the user should not be able to open any form if he does not have an accepted Remedy User version. Also, I cannot have that verification run whenever any user open any form. 2 – On a form opened on Submit or Set, when the process runs, Remedy will asked the user Your Changes have not been saved or sent. Do you really want to close (...) the window? How to check that the Remedy User is using a version accepted and if not, is automatically logged out? Any suggestion? Thanks, Michel Giguere [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to check that the Remedy User is using a version accepted and if not, is automatically logged out?
Use the Init-Form: form name parameter in ar.conf/cfg it's in the manuals. Attach your version workflow to this (display only) form and make sure any fields you set on it have the change flag disabled (not sure if that's really required as the form never displays) You can accomplish your goal with no fields, and one AL action on open looking at $VERSION$ $CLIENT-TYPE$ etc. You might want to exclude the exit for Administrator group users. The IF would be the message, possibly a push-fields or notify to log the kick-out and then your exit-app process. -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Giguere, Michel [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/05/2007 12:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject How to check that the Remedy User is using a version accepted and if not, is automatically logged out? ** I know that with the keyword $Version$ I can validate the version that user is running. I can then close the Remedy User application with the Perform-Action-Exit-App Run Process action. I have got two problems with that: 1 - On what workflow should I run that process? If it is on an Active Link, I will have to associate it with a form. Ideally, the user should not be able to open any form if he does not have an accepted Remedy User version. Also, I cannot have that verification run whenever any user open any form. 2 ? On a form opened on Submit or Set, when the process runs, Remedy will asked the user Your Changes have not been saved or sent. Do you really want to close (...) the window? How to check that the Remedy User is using a version accepted and if not, is automatically logged out? Any suggestion? Thanks, Michel Giguere [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Groups question (Remedy Support form)
Thanks Michelle I just have to add the zAssignedGroupID to the form and update the workflow to push the field over. Dan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 05, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Groups question (Remedy Support form) Good Morning, Dan: Yes. Compare $GROUPIDS$ against zAssignedGroupID, instead. When using that keyword each group ID is preceded and followed by a semicolon, whether it appears first or last in the list. This section of your qual may look like: (( $ConsoleViewBy$ = Group) AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPIDS$ LIKE (( %; + 'zAssignedGroupID') + ;% ))) You may want to throw in (...AND 'zAssignedGroupID' != $NULL$) Note: You need to make sure that zAssignedGroupID is always updated on Helpdesk, Change, and Task EVERYTIME the Assigned To Group field is changed. Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Monday, February 05, 2007 9:27 AM To: arslist@ARSLIST.ORG Subject: Groups question (Remedy Support form) ** Good Monday morning everyone, I have I hope a simple question, in the Remedy Support form when looking at request by your group I have a small problem We just entered new groups with a name like company2_Reporting but we also have a group called just reporting so now when the manager of the group Company2_Reporting is also seeing the requests for the group Reporting. I have tried a few things but no luck so right now I am thinking of changing the Reporting group to Company1_Reporting but is there a workflow change that can resolve this? (( $ConsoleViewBy$ = Group) AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPS$ LIKE (( % + 'Assigned To Group+') + % ))) ((( 'zTmpKeyword' = MAINHELPDESK ) AND ( 'Status Integer' 4)) OR (( 'zTmpKeyword' = MAINCHANGE ) AND ( 'Status Integer' 7)) OR (( 'zTmpKeyword' = MAINTASK ) AND ( 'Status Integer' 4))) AND (( $zTmpShowAssignedReq$ = 'zTmpKeyword') OR ( $zTmpShowAssignedReq$ = All )) AND ((( $ConsoleViewBy$ = Myself) AND ( 'Assigned To' = $USER$)) OR (( $ConsoleViewBy$ = Group) AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPS$ LIKE (( % + 'Assigned To Group+') + % ))) OR (( $ConsoleViewBy$ = Unassigned) AND ( 'Assigned To' = $NULL$ )) OR (( $ConsoleViewBy$ = Date) AND ( 'Requested Completion Date' = $zTmpDate1$)) OR ( $ConsoleViewBy$ = Any)) AR 6.3 SQL 2000 Windows Server Thanks, Everyone, Dan Caissie UNFI __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Anybody able to use Knowledge Base search lately?
I haven't been able to search the Knowledge Base ever since the upgrade happened on the support web site. I have made some progress, alright. I can now at least get to the Search Knowledge Base screen without ghastly errors. (Yippie!! How about that?) On pressing the Search button, however, I get a new window that seems to be loading stuff for a while, but ultimately remains blank with Error on Page at the bottom. I don't see anybody talking about this issue any longer. Have you guys given up hopes of ever using the Knowledge Base...as the permanent victim of the upgrade...or figured out the secret way to have it behave? I would want to be in on the secret. I am using IE 6 and Firefox 2. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Incident Management 7.0.1
All, I added a few fields to RQC:ServiceRequestWizard and to SRM:Request as well as HPD:HelpDesk (ie Incident Management) forms. My problem is I can get the new fields to populate the SRM:Request but for some reason I cant find where to tell the system that these fields need to be pushed to Incident Management. I do see the SRM:AOI:xx filters being looped through filter guides and grabbing the Field ID's and then data into another temp field in CAI:Event Parameters but do not see where the system is being told which fields to grab and how it is being inserted into the HPD:HelpDesk form. I believe I am overlooking a configuration. If someone has already done this please let me know what I am missing. Remedy 7.0.1 SQL 2005 Incident Management 7.0.1 Change Management 7.0.1 Windows ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody able to use Knowledge Base search lately?
Ray, I've been able to use it successfully over the last couple of months. I have done the following to help reduce any issues: - Added all necessary BMC domains as Trusted Sites - Disabled all pop-up blockers for BMC domains - Kept my JRE up-to-date (not sure if this really helps though. :-) ) Good luck with it! Matt R. _ From: Ray T. [mailto:[EMAIL PROTECTED] Sent: Monday, February 05, 2007 1:38 PM To: arslist@ARSLIST.ORG Subject: Anybody able to use Knowledge Base search lately? ** I haven't been able to search the Knowledge Base ever since the upgrade happened on the support web site. I have made some progress, alright. I can now at least get to the Search Knowledge Base screen without ghastly errors. (Yippie!! How about that?) On pressing the Search button, however, I get a new window that seems to be loading stuff for a while, but ultimately remains blank with Error on Page at the bottom. I don't see anybody talking about this issue any longer. Have you guys given up hopes of ever using the Knowledge Base...as the permanent victim of the upgrade...or figured out the secret way to have it behave? I would want to be in on the secret. I am using IE 6 and Firefox 2. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody able to use Knowledge Base search lately?
I did last week and it was fast also. Dan- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Monday, February 05, 2007 2:38 PM To: arslist@ARSLIST.ORG Subject: Anybody able to use Knowledge Base search lately? ** I haven't been able to search the Knowledge Base ever since the upgrade happened on the support web site. I have made some progress, alright. I can now at least get to the Search Knowledge Base screen without ghastly errors. (Yippie!! How about that?) On pressing the Search button, however, I get a new window that seems to be loading stuff for a while, but ultimately remains blank with Error on Page at the bottom. I don't see anybody talking about this issue any longer. Have you guys given up hopes of ever using the Knowledge Base...as the permanent victim of the upgrade...or figured out the secret way to have it behave? I would want to be in on the secret. I am using IE 6 and Firefox 2. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Incident Management 7.0.1
** I think it is doing a table loop .. I think you have to add a record in the SYS:Form Field Selection form and the SRM:Question Template form I think another way to do it is modify the Filter, +AV_HPD:HII:GetProductCategory_096 to pull your new field over From:[EMAIL PROTECTED]Reply-To:arslist@ARSLIST.ORGTo:arslist@ARSLIST.ORGSubject:Incident Management 7.0.1Date:Mon, 5 Feb 2007 15:29:06 -0500All,I added a few fields to RQC:ServiceRequestWizard and to SRM:Request aswell as HPD:HelpDesk (ie Incident Management) forms.My problem is Ican get the new fields to populate the SRM:Request but for some reason Icant find where to tell the system that these fields need to be pushedto Incident Management.I do see the SRM:AOI:xx filters being loopedthrough filter guides and grabbing the Field ID's and then data intoanother temp field in CAI:Event Parameters but do not see where thesystem is being told which fields to grab and how it is being insertedinto the HPD:HelpDesk form.I believe I am overlooking a configuration.If someone has already done this please let me know what I am missing.Remedy 7.0.1SQL 2005Incident Management 7.0.1Change Management 7.0.1Windows___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125___This posting was submitted with HTML in it___
Re: Incident Management 7.0.1
Be aware that Remedy support has told us that the out-of-the-box data synchronization between SRM:Request and HPD:HelpDesk is not working properly anyway - we are seeing about 1/3 of the incidents fail to create matching service requests, and for a while we were seeing a very high rate of service requests never creating incidents - leaving them in process. This left about 30 incidents incremented without being successfully created - the error resulted in a transaction rollback, so the incident counter continued to advance. The in-process problem improved after I set the private server queue for CAI - 390627 in our case - to min 2 and max 4 and made sure that the number of threads value in the CAI Plug-In Registry form was also 4. It had been set at 2. The disconnect back from HPD:HelpDesk back to SRM:Request is less obvious, and we still have a ticket open on the overall problem. This is on our server with Incident 7.01.003 on ARS 7.0.01. I have not tested it yet on our Incident 7.0.02.003 on ARS 7.0.01.001 system yet, but there shouldn't be any difference since both servers have the application basically at patch level 003. Anyway, even if you figure out every place in the workflow that you need to add the value to move it back and forth between the two forms, it may still fail to do so because of the fundamental flaw in synchronizing the two forms. Just a warning - we are going to have to do this as well, once the code settles a little more and actually works properly prior to us customizing it. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, February 05, 2007 2:29 PM To: arslist@ARSLIST.ORG Subject: Incident Management 7.0.1 All, I added a few fields to RQC:ServiceRequestWizard and to SRM:Request as well as HPD:HelpDesk (ie Incident Management) forms. My problem is I can get the new fields to populate the SRM:Request but for some reason I cant find where to tell the system that these fields need to be pushed to Incident Management. I do see the SRM:AOI:xx filters being looped through filter guides and grabbing the Field ID's and then data into another temp field in CAI:Event Parameters but do not see where the system is being told which fields to grab and how it is being inserted into the HPD:HelpDesk form. I believe I am overlooking a configuration. If someone has already done this please let me know what I am missing. Remedy 7.0.1 SQL 2005 Incident Management 7.0.1 Change Management 7.0.1 Windows ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
JOB: Senior Remedy Developer Needed in Vienna, VA
Good Afternoon, Serco has a job posting for a Senior Remedy Developer based out of its Vienna, Virginia office (Washington, DC area). This is an initial 3-6 month contract position, with potential to go longer or lead into a regular full-time position. If you are interested, please go directly to the Serco North America website (www.serco-na.com) to view the full job description and/or to apply. If you have questions regarding the position, please email me directly off of the list. Thank you for your interest. Kind regards, Jeff Jeff Lockemy Serco North America 619.524-2642 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] www.serco-na.com Serco, Inc. is an Equal Opportunity Employer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problems connecting to Oracle following 10g client install...
** ? Check the enviroment settings for the user your account your running as it may be pointing you to the wrong libraries the quick clients main purpose is to give connectivity when you dont have any other oracle clients installed. From: "Action Request System discussion list(ARSList)" arslist@arslist.org [mailto:"Action Request System discussion list(ARSList)" arslist@arslist.org] On Behalf Of Rick Phillips [EMAIL PROTECTED]Sent: Tuesday, 6 February 2007 3:59 AMTo: arslist@arslist.orgSubject: Re: Problems connecting to Oracle following 10g client install... Thanks for the quick reply. I pasted a copy of tnsnames.ora in the new 10g \Network\Admin folder, but am still getting the same error. tnsping shows the correct use of sqlnet.ora and tnsnames.ora, so that looks good. Not sure what to try next. rp On Feb 5, 12:13 pm, "Grooms, Frederick W" <[EMAIL PROTECTED]>wrote: Usually each client has it's own tnsnames.ora file. Check the install folder\Network\Admin for a tnsnames.ora file. You may need to copy the 9i one into the 10g folder. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, February 05, 2007 11:03 AM To: [EMAIL PROTECTED] Subject: Problems connecting to Oracle following 10g client install... Hello all, Windows 2000 AS Ora 9i ARS 5.1.2 upgraded to 7.0.1 I installed the 10g client, but am unable to start arserver following the 7.0.1 upgrade. Found no errors in the install log, but found the following in the arerror.log Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Feb 05 11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) I can connect via SQL Plus as ARAdmin. I have my old 9i client installed, and tnsnames.ora is in the 9i path. Was the 10g client installation supposed to create a new or modify the old tnsnames.ora file? Tia, Rick ___? UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the Answers Are"- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- This transmission is for the intended addressee only and is confidential information. If you have received this transmission in error, please notify the sender and delete the transmission. The contents of this e-mail are the opinion of the writer only and are not endorsed by the Mincom Group of companies unless expressly stated otherwise. -- __20060125___This posting was submitted with HTML in it___
Re: Anybody able to use Knowledge Base search lately?
Matt: Added bmc.com to Tools-Options-Privacy tab of IE, but no luck. If you remember any other settings, would you share with the list? When I turned on script debugging, it complained about some invalid character, which sounds very ominios and would **appear** not to be realted to IE settings...but what do I know about all the quirks of browsers scripts. Dan: Lucky you. What browser/version do you use? Anybody else recently used or tried to use KB search? On 2/5/07, Dan Caissie [EMAIL PROTECTED] wrote: ** I did last week and it was fast also. Dan- -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ray T. *Sent:* Monday, February 05, 2007 2:38 PM *To:* arslist@ARSLIST.ORG *Subject:* Anybody able to use Knowledge Base search lately? ** I haven't been able to search the Knowledge Base ever since the upgrade happened on the support web site. I have made some progress, alright. I can now at least get to the Search Knowledge Base screen without ghastly errors. (Yippie!! How about that?) On pressing the Search button, however, I get a new window that seems to be loading stuff for a while, but ultimately remains blank with Error on Page at the bottom. I don't see anybody talking about this issue any longer. Have you guys given up hopes of ever using the Knowledge Base...as the permanent victim of the upgrade...or figured out the secret way to have it behave? I would want to be in on the secret. I am using IE 6 and Firefox 2. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problems connecting to Oracle following 10g client install...
**
?
There is also a windows environment variable "LOCAL" which
you may need to set/reset
Specifying a Connection by Using an Empty Connect String and the
LOCAL
Variable
You can set the connect string to an empty connect string (""),
and then set the LOCAL
environment variable to one of the following
values:
■ A direct address, as
described under "Specifying a Connection by Using Direct
Addressing" on page
4-3
■ Oracle Net keyword-value
pair
■ A tnsnames.ora entry and TNS_ADMIN is set to the location of
tnsnames.ora
■ A tnsnames.ora entry
and the following:
– tnsnames.ora file located in ORACLE_HOME/network/admin
– The ORACLE_HOME environment variable set to this Oracle home
This method allows your applications to specify internally a
connection string if the
application code itself uses an empty connection string. The
benefit of an empty
connect string is that the application itself does not need to
specify the
tnsnames.ora entry.
Instead, when a user invokes the application, the location of the
database is determined by a script or the environment, depending
on where you have
set the LOCAL environment variable. The disadvantage of using empty
strings is that
you need to configure this additional information in order for
your application to
connect to the database.
From: "Action Request System discussion
list(ARSList)" arslist@arslist.org [mailto:"Action Request System
discussion list(ARSList)" arslist@arslist.org] On Behalf Of Rick
Phillips [EMAIL PROTECTED]Sent: Tuesday, 6 February 2007 3:59
AMTo: arslist@arslist.orgSubject: Re: Problems connecting
to Oracle following 10g client install...
Thanks for the quick reply. I pasted a copy of tnsnames.ora in the
new 10g \Network\Admin folder, but am still getting the same error.
tnsping shows the correct use of sqlnet.ora and tnsnames.ora, so that
looks good. Not sure what to try next. rp On Feb 5,
12:13 pm, "Grooms, Frederick W" <[EMAIL PROTECTED]>wrote:
Usually each client has it's own tnsnames.ora file. Check the
install folder\Network\Admin for a tnsnames.ora file. You may need to
copy the 9i one into the 10g folder. Fred
-Original Message- From: Action
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday,
February 05, 2007 11:03 AM To: [EMAIL PROTECTED] Subject:
Problems connecting to Oracle following 10g client install...
Hello all, Windows 2000 AS Ora 9i ARS 5.1.2
upgraded to 7.0.1 I installed the 10g client, but am unable to
start arserver following the 7.0.1 upgrade. Found no errors in the
install log, but found the following in the arerror.log
Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver
designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize
contact with SQL database (ARERR 551) Mon Feb 05
11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR
System server terminated -- fatal error encountered (ARNOTE 21)
I can connect via SQL Plus as ARAdmin. I
have my old 9i client installed, and tnsnames.ora is in the 9i path.
Was the 10g client installation supposed to create a new or modify the
old tnsnames.ora file? Tia, Rick
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Re: arslist Digest - 4 Feb 2007 to 5 Feb 2007 - Special issue (#2007-53)
I will be on vacation Monday, February 5, 2007 and returning Tuesday , January 6, 2007. All calls and emails will be responded to on Tuesday. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody able to use Knowledge Base search lately?
I've tried half a dozen times or so and it has failed to work at all since the site upgrade. I've tried IE6, IE7, and FireFox 1.5.0.9. On FireFox 1.5.0.9, I get the following when the 'Search Knowledge Database' page is loading: Caught Exception :o has no properties I then try login to supportweb in IE7 and get this error as soon as I hit the Knowledge Base link: ARERR [9084]: User is currently connected from another machine Useless I tells ya. I try to get a little creative. I go back to the firefox/KB page and manipulate the url to hit the LogoutServlet: http://support.bmc.com/arsys/servlet/LogoutServlet Browser returns with: You have successfully logged out I kill all the IE sessions so the session is terminated, and I then reopen IE7 and attempt to hit the KB again. I am asked to relogin at the front page of supportweb, that's good, my sessions were closed. I perform a search and get back some results, wow, that's a first. ...hmmm, no sites are listed in my internet trusted sites. All the newfangled IE7 fishing/whatever detectors are disabled on my browser. Axton On 2/5/07, Ray T. [EMAIL PROTECTED] wrote: ** Matt: Added bmc.com to Tools-Options-Privacy tab of IE, but no luck. If you remember any other settings, would you share with the list? When I turned on script debugging, it complained about some invalid character, which sounds very ominios and would **appear** not to be realted to IE settings...but what do I know about all the quirks of browsers scripts. Dan: Lucky you. What browser/version do you use? Anybody else recently used or tried to use KB search? On 2/5/07, Dan Caissie [EMAIL PROTECTED] wrote: ** I did last week and it was fast also. Dan- -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ray T. * Sent:* Monday, February 05, 2007 2:38 PM *To:* arslist@ARSLIST.ORG *Subject:* Anybody able to use Knowledge Base search lately? ** I haven't been able to search the Knowledge Base ever since the upgrade happened on the support web site. I have made some progress, alright. I can now at least get to the Search Knowledge Base screen without ghastly errors. (Yippie!! How about that?) On pressing the Search button, however, I get a new window that seems to be loading stuff for a while, but ultimately remains blank with Error on Page at the bottom. I don't see anybody talking about this issue any longer. Have you guys given up hopes of ever using the Knowledge Base...as the permanent victim of the upgrade...or figured out the secret way to have it behave? I would want to be in on the secret. I am using IE 6 and Firefox 2. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Need Help With Run Process Special Commands
I did a search on this but didn't even get one hit. Anyways here are the commands I'm using. Application-Parse-Val-SField form1 field form2 assignment_statement Application-Format-Val-SField form1 field form2 internal_assignment I'm doing this on a value I'm pulling from the QueryShort column from the actlink_push table. [EMAIL PROTECTED]@ \32\ES-AccountAdministrationRequests\1\98\0\4\6\ My question is what do I put in the field parameter? Is that supposed to be the field that is being set? One thing to note is that the field 98 no longer exists on the form referenced above. So far with all my attempts I haven't been able to convert that into something human readable. TIA for any help. Darren Lau ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Plz Ignore (Test Email)
Hi - Need Mail bonding? Go to the Yahoo! Mail QA for great tips from Yahoo! Answers users. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Difference in execution of Application-Bus-Time-Diff
Hi All, I suddenly got into a spooky situation when everything works fine and suddenly next day you retry and things starts to act weird. There's a filter which when passed sets a field and here's the SQL and FLTR log excerpt for the same. This is for the ticket coming in through mail 0: Set Fields /* Tue Feb 06 2007 07:06:28.0521 */SELECT C536870931,C1404050501,C1404051002,C1404051001 FROM T116 WHERE C1 = '093' /* Tue Feb 06 2007 07:06:28.0547 */COMMIT WORK Application-Bus-Time-Diff 1170741900 1170741986 Silver - Major Silver - Major Exit code: 0 Value: 0 Temp_Restoration_Time (1404051404) = 0 till 3 days back this would calculate the exact difference and now it only gives me 0. Nothing changed in these few days. Now the scary part is, when this same filter acts and pass the qualification for another ticket, it calculates the right business time difference and also the log shows more SQL commands: 0: Set Fields /* Tue Feb 06 2007 07:01:15.0537 */SELECT C536870931,C1404050501,C1404051002,C1404051001 FROM T116 WHERE C1 = '089' /* Tue Feb 06 2007 07:01:15.0574 */COMMIT WORK /* Tue Feb 06 2007 07:01:15.0595 */SELECT T80.C1,C8 FROM T80 WHERE (T80.C8 = 'Gold - Critical') ORDER BY 1 ASC /* Tue Feb 06 2007 07:01:15.0632 */COMMIT WORK /* Tue Feb 06 2007 07:01:15.0656 */SELECT C600 FROM T80 WHERE C1 = '016' /* Tue Feb 06 2007 07:01:15.0682 */COMMIT WORK /* Tue Feb 06 2007 07:01:15.0702 */SELECT T153.C1,C8 FROM T153 WHERE (T153.C8 = 'Gold - Critical') ORDER BY 1 ASC /* Tue Feb 06 2007 07:01:15.0729 */COMMIT WORK /* Tue Feb 06 2007 07:01:15.0749 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C180,C181,C620,C621,C622,C623,C624,C625,C626,C 630,C631,C632,C633,C634,C635,C636,C1201032721,C1201032802,C1402031913,C2 005101201 FROM T153 WHERE C1 = '027' /* Tue Feb 06 2007 07:01:15.0777 */SELECT entryId,T0,U0,T1,U1,T2,U2 FROM H153 WHERE entryId = '027' /* Tue Feb 06 2007 07:01:15.0799 */COMMIT WORK Application-Bus-Time-Diff 1170405711 1170741672 Gold - Critical Gold - Critical Exit code: 0 Value: 335961 Temp_Restoration_Time (1404051404) = 335961 there is NO SET FIELD IF condition why it is calculating 0 in the first case? and Why is the difference between the number of SQL calls? Regards Ankur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
