attachment filename when using mid-tier

[Vinson]

Hi,

My system is remedy v7.01. I'm using a display-only form to push an
attachment to backend data form. I build a filter for this backend
form for 'subit' and 'modify' to notify my user that file is updated.

But I found the filename is like '12345;78901;filename' when I set the
attachment to a character field. But with Windows user client, it will
be different and like  '12345;78901;pathname\filename'.

Did you also have the same problem and how to address it?

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Re: Sync Search Database getting Wiped out daily

[Rick Cook]

Well, until you find out what's doing it (perhaps a DB backup/restore
process?) you could do an export of those forms and their data each night.
Make them into a deployable application to make that process easier.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, April 06, 2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sync Search Database getting Wiped out daily


** 
Man, that's a good one
 
Are you running anykind of nightly maintenance processes?  Is the system on
a Windows platform?  What version are you running?
 
Warren

 
On 4/6/07, Rawat, Jaspal <[EMAIL PROTECTED]> wrote: 

** 
List,
 
For some reason, the "Sync Search database" gets wiped out daily. I have
to start this process on daily basis. After 1-2 hrs I always get message
that "Database Updated Successfully" and I could view the Related Workflow
for any object. 
 
After One day, When I try to see the "Related Workflow" again, This TAB
is not there. I go to menu and select "Sync Search database" and It shows
"Last Synchronized At: Never" 
 
We have got the all the Valid Server license.
 
Any thoughts on why this is happening.


 

Jaspal S Rawat


__20060125___This posting was submitted with HTML in
it___ 




-- 
Warren R. Baltimore II
Remedy Developer 
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted with HTML in
it___ 

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Re: Sync Search Database getting Wiped out daily

[Warren Baltimore]

Man, that's a good one

Are you running anykind of nightly maintenance processes?  Is the system on
a Windows platform?  What version are you running?

Warren


On 4/6/07, Rawat, Jaspal <[EMAIL PROTECTED]> wrote:


** List,

For some reason, the "Sync Search database" gets wiped out daily. I
have to start this process on daily basis. After 1-2 hrs I always get
message that "Database Updated Successfully" and I could view the Related
Workflow for any object.

After One day, When I try to see the "Related Workflow" again, This
TAB is not there. I go to menu and select "Sync Search database" and It
shows "Last Synchronized At: Never"

We have got the all the Valid Server license.

Any thoughts on why this is happening.




Jaspal S Rawat
__20060125___This posting was submitted with HTML in
it___





--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

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Are"

Sync Search Database getting Wiped out daily

[Rawat, Jaspal]

List,
 
For some reason, the "Sync Search database" gets wiped out daily. I
have to start this process on daily basis. After 1-2 hrs I always get
message that "Database Updated Successfully" and I could view the
Related Workflow for any object.
 
After One day, When I try to see the "Related Workflow" again, This
TAB is not there. I go to menu and select "Sync Search database" and It
shows "Last Synchronized At: Never"
 
We have got the all the Valid Server license.
 
Any thoughts on why this is happening.



Jaspal S Rawat



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Re: Using email address for login name

[Baxter, Andrew]

The UPN is the UserPrincipalName and has no real relation to the email
address.  While it may look like an email address, it is not.  By using
the UPN for the login, you will automatically be able to resolve the
user to their password for authentication based on the Global Catalog.
The reason for the federation is to enable this extra resolution.  It
won't matter in which domain the user exists provided there are
appropriate trust relationships that will allow the GC to resolve and
authenticate them since your environment is all windows based.

 

Thanks,

Andrew Baxter

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name

 

** 

Andrew,

 

We do have a single forest and bought the federations product so we fit
in there. When you say we should be able to use the UPN, that would the
UPN for the IdM domain right (we have a domain solely for IdM resources,
i.e. ABC.mil)? This would technically work but really doesn't provide
much value since email address formatted login names will not be valid
email address (there isn't going to be an email server for ABC.mil). I
was hoping to use the email address provided by their employer (@af.mil,
@dhs.gov, @employer.com, etc). Am I missing something that would allow
this in AD?

 

Thanks,

Jason

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew
Sent: Friday, April 06, 2007 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name

 

** 

If you are using a single forest or have federation to all of your
target forests, you should be able to use the UPN and then there will be
no need for any additional configuration if you are using the IdM
product to populate the users.

 

Thanks,

Andrew Baxter

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name

 

** 

Most likely it will be integrated with BMC Identity Management (AD for
the directory) sometime in the future. We are also in charge of the IdM
app too so we are still making up those conventions as well. The Remedy
system is a for a large DoD organization that has a large number of
contractors. IdM will have more users then just Remedy users and it will
consist of contractors and users from multiple federal agencies. I am
leaning toward using email address for IdM too.

 

However in typing this reply and thinking more about the IdM
requirements I realized that AD is not going to work with a username
with a foreign domain in it. Say our domain is ABC.mil. We will not be
able to have a username of [EMAIL PROTECTED] because AD will tack
@ABC.mil to the end making it [EMAIL PROTECTED]@ABC.mil.

 

Looks like my idea may have just went out the window.

 

Jason

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, April 06, 2007 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name

 

** 

Jason,

 

At some point will you have a centralized authentication, such as LDAP?
If so, would you want to use the email address as the network login?  

 

On the other hand, if this application will be exposed to the internet
whereby people from many companies can login, then email addresses
should work well.  This is how many (most?) web sites authenticate
users, by their email address.

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Using email address for login name

** 

Is anybody using email addresses for login names with ARS 7.x, Approval
Server 7.x and ITSM 6. We do not have a good central directory for
authentication and no naming conventions to follow so we get to make up
the standard for Remedy. Since the login name field in the User form has
been expanded from 30 to 254 characters it seems like it is pretty
feasible. I am thinking this would be especially helpful in diary fields
when a person doesn't recognize the user they could easily email them.

 

Has anybody experienced any issues or can think of any trouble with
doing this? Maybe with one of the apps (HPD, CHG, AST, CMBD)?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

 

 

 

 

__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted w

Re: Using email address for login name

[Jason Miller]

Andrew,

 

We do have a single forest and bought the federations product so we fit in
there. When you say we should be able to use the UPN, that would the UPN for
the IdM domain right (we have a domain solely for IdM resources, i.e.
ABC.mil)? This would technically work but really doesn't provide much value
since email address formatted login names will not be valid email address
(there isn't going to be an email server for ABC.mil). I was hoping to use
the email address provided by their employer (@af.mil, @dhs.gov,
@employer.com, etc). Am I missing something that would allow this in AD?

 

Thanks,

Jason

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew
Sent: Friday, April 06, 2007 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name

 

** 

If you are using a single forest or have federation to all of your target
forests, you should be able to use the UPN and then there will be no need
for any additional configuration if you are using the IdM product to
populate the users.

 

Thanks,

Andrew Baxter

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name

 

** 

Most likely it will be integrated with BMC Identity Management (AD for the
directory) sometime in the future. We are also in charge of the IdM app too
so we are still making up those conventions as well. The Remedy system is a
for a large DoD organization that has a large number of contractors. IdM
will have more users then just Remedy users and it will consist of
contractors and users from multiple federal agencies. I am leaning toward
using email address for IdM too.

 

However in typing this reply and thinking more about the IdM requirements I
realized that AD is not going to work with a username with a foreign domain
in it. Say our domain is ABC.mil. We will not be able to have a username of
[EMAIL PROTECTED] because AD will tack @ABC.mil to the end making it
[EMAIL PROTECTED]@ABC.mil.

 

Looks like my idea may have just went out the window.

 

Jason

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, April 06, 2007 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name

 

** 

Jason,

 

At some point will you have a centralized authentication, such as LDAP?  If
so, would you want to use the email address as the network login?  

 

On the other hand, if this application will be exposed to the internet
whereby people from many companies can login, then email addresses should
work well.  This is how many (most?) web sites authenticate users, by their
email address.

 

Stephen

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Using email address for login name

** 

Is anybody using email addresses for login names with ARS 7.x, Approval
Server 7.x and ITSM 6. We do not have a good central directory for
authentication and no naming conventions to follow so we get to make up the
standard for Remedy. Since the login name field in the User form has been
expanded from 30 to 254 characters it seems like it is pretty feasible. I am
thinking this would be especially helpful in diary fields when a person
doesn't recognize the user they could easily email them.

 

Has anybody experienced any issues or can think of any trouble with doing
this? Maybe with one of the apps (HPD, CHG, AST, CMBD)?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

 

 

 

 

__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___ 

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it___ 

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it___ 


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Re: Using email address for login name (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

If you want, Remedy can set the Login Name field from what is typed in
the First, MI and Last Name fields on the People Record, producing a
"Windows" type login name.  

Use 6 plus 1 plus 1 - six characters from the last name plus first
initial of the first name plus first initial of middle name.  Example:
The login name for Brian J. Maxfield would be maxfiebj
Or
Use 7 plus 1 - seven characters from the last name plus first initial of
the first name.  Example: The login name for Brian Elsworth would be
elswortb


Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name


** 

Most likely it will be integrated with BMC Identity Management (AD for
the directory) sometime in the future. We are also in charge of the IdM
app too so we are still making up those conventions as well. The Remedy
system is a for a large DoD organization that has a large number of
contractors. IdM will have more users then just Remedy users and it will
consist of contractors and users from multiple federal agencies. I am
leaning toward using email address for IdM too.

 

However in typing this reply and thinking more about the IdM
requirements I realized that AD is not going to work with a username
with a foreign domain in it. Say our domain is ABC.mil. We will not be
able to have a username of [EMAIL PROTECTED] because AD will tack
@ABC.mil to the end making it [EMAIL PROTECTED]@ABC.mil.

 

Looks like my idea may have just went out the window.

 

Jason

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, April 06, 2007 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name

 

** 

Jason,

 

At some point will you have a centralized authentication, such as LDAP?
If so, would you want to use the email address as the network login?  

 

On the other hand, if this application will be exposed to the internet
whereby people from many companies can login, then email addresses
should work well.  This is how many (most?) web sites authenticate
users, by their email address.

 

Stephen

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Using email address for login name

** 

Is anybody using email addresses for login names with ARS 7.x, Approval
Server 7.x and ITSM 6. We do not have a good central directory for
authentication and no naming conventions to follow so we get to make up
the standard for Remedy. Since the login name field in the User form has
been expanded from 30 to 254 characters it seems like it is pretty
feasible. I am thinking this would be especially helpful in diary fields
when a person doesn't recognize the user they could easily email them.

 

Has anybody experienced any issues or can think of any trouble with
doing this? Maybe with one of the apps (HPD, CHG, AST, CMBD)?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

 

 

 

 

__20060125___This posting was submitted with HTML in
it___

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it___ 

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it___ 

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Re: Adding pictures to outgoing email templates

[Dan Caissie]

I add them in the attachments form when adding a new template with out
any problems, so I don't have to worry if they have access to a server
location to load the pic.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, April 06, 2007 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Adding pictures to outgoing email templates

Use an html email template (header and/or content), place the image on
a web server, and use the img tag to show the image inline.  There are
some lengthy discussions about this if you search the arslist; seems
like it was ~9 months back.

Axton Grams

On 4/6/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
> Hi Everyone,
>
> I am trying to add a picture to an outgoing email template.
> The directions say to add it as an attachment to an associated
> AR System Email Attachments form, but instead of appearing in
> the email body, the picture comes as an attachment to the email.
>
> To me the directions for having an attachment display in the
> email itself look the same as those for sending them as an
> attachment, but I am obviously missing something.
>
> We are at ARS 6.3 (HPUX 11 server).  I am following directions
> (or at least trying to) on p 129 of the v 6.3 (and v 7.0)
> Email Engine Guide.
>
> Anybody know what I am doing wrong?
>
> Dwayne Martin
> Computing Support
> James Madison University
>
>

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>


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Re: Using email address for login name

[Joe DeSouza]

Your biggest challenge will be updating the old data to reorginize the contents 
of the Submitter field, Last Modified By field, Assigned To field and other 
custom fields that might contain Login names.. Misi has a utility to mass 
modify these, but I'm not sure if it would be useful for 7.x.

Apart from that I personally feel its a good idea to use the email address as a 
login name. About the diary field limitation, I wish Remedy at some point uses 
the Full name from the user form as a user stamp rather than the login name...

Rgds
 
Joe



- Original Message 
From: Jason Miller <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, April 6, 2007 1:14:04 PM
Subject: Using email address for login name

** 
Is anybody using email addresses for login names with ARS 7.x, Approval Server 
7.x and ITSM 6. We do not have a good central directory for authentication and 
no naming conventions to follow so we get to make up the standard for Remedy. 
Since the login name field in the User form has been expanded from 30 to 254 
characters it seems like it is pretty feasible. I am thinking this would be 
especially helpful in diary fields when a person doesn’t recognize the user 
they could easily email them.
 
Has anybody experienced any issues or can think of any trouble with doing this? 
Maybe with one of the apps (HPD, CHG, AST, CMBD)?
 
Thanks,
Jason
 
ARS 7.0.01 p001
Approval Server 7.00.01
ITSM 6.0
CMDB 1.1 P3
Servers 2003
DB MS SQL 2000 SP4 (remote server)


 

Be a PS3 game guru.
Get your game face on with the latest PS3 news and previews at Yahoo! Games.
http://videogames.yahoo.com/platform?platform=120121

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Re: Using email address for login name

[Baxter, Andrew]

If you are using a single forest or have federation to all of your
target forests, you should be able to use the UPN and then there will be
no need for any additional configuration if you are using the IdM
product to populate the users.

 

Thanks,

Andrew Baxter

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name

 

** 

Most likely it will be integrated with BMC Identity Management (AD for
the directory) sometime in the future. We are also in charge of the IdM
app too so we are still making up those conventions as well. The Remedy
system is a for a large DoD organization that has a large number of
contractors. IdM will have more users then just Remedy users and it will
consist of contractors and users from multiple federal agencies. I am
leaning toward using email address for IdM too.

 

However in typing this reply and thinking more about the IdM
requirements I realized that AD is not going to work with a username
with a foreign domain in it. Say our domain is ABC.mil. We will not be
able to have a username of [EMAIL PROTECTED] because AD will tack
@ABC.mil to the end making it [EMAIL PROTECTED]@ABC.mil.

 

Looks like my idea may have just went out the window.

 

Jason

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, April 06, 2007 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name

 

** 

Jason,

 

At some point will you have a centralized authentication, such as LDAP?
If so, would you want to use the email address as the network login?  

 

On the other hand, if this application will be exposed to the internet
whereby people from many companies can login, then email addresses
should work well.  This is how many (most?) web sites authenticate
users, by their email address.

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Using email address for login name

** 

Is anybody using email addresses for login names with ARS 7.x, Approval
Server 7.x and ITSM 6. We do not have a good central directory for
authentication and no naming conventions to follow so we get to make up
the standard for Remedy. Since the login name field in the User form has
been expanded from 30 to 254 characters it seems like it is pretty
feasible. I am thinking this would be especially helpful in diary fields
when a person doesn't recognize the user they could easily email them.

 

Has anybody experienced any issues or can think of any trouble with
doing this? Maybe with one of the apps (HPD, CHG, AST, CMBD)?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

 

 

 

 

__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ 


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Answers Are"

Re: Adding pictures to outgoing email templates

[Axton]

Use an html email template (header and/or content), place the image on
a web server, and use the img tag to show the image inline.  There are
some lengthy discussions about this if you search the arslist; seems
like it was ~9 months back.

Axton Grams

On 4/6/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:

Hi Everyone,

I am trying to add a picture to an outgoing email template.
The directions say to add it as an attachment to an associated
AR System Email Attachments form, but instead of appearing in
the email body, the picture comes as an attachment to the email.

To me the directions for having an attachment display in the
email itself look the same as those for sending them as an
attachment, but I am obviously missing something.

We are at ARS 6.3 (HPUX 11 server).  I am following directions
(or at least trying to) on p 129 of the v 6.3 (and v 7.0)
Email Engine Guide.

Anybody know what I am doing wrong?

Dwayne Martin
Computing Support
James Madison University

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Re: Using email address for login name

[Jason Miller]

Most likely it will be integrated with BMC Identity Management (AD for the
directory) sometime in the future. We are also in charge of the IdM app too
so we are still making up those conventions as well. The Remedy system is a
for a large DoD organization that has a large number of contractors. IdM
will have more users then just Remedy users and it will consist of
contractors and users from multiple federal agencies. I am leaning toward
using email address for IdM too.

 

However in typing this reply and thinking more about the IdM requirements I
realized that AD is not going to work with a username with a foreign domain
in it. Say our domain is ABC.mil. We will not be able to have a username of
[EMAIL PROTECTED] because AD will tack @ABC.mil to the end making it
[EMAIL PROTECTED]@ABC.mil.

 

Looks like my idea may have just went out the window.

 

Jason

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, April 06, 2007 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using email address for login name

 

** 

Jason,

 

At some point will you have a centralized authentication, such as LDAP?  If
so, would you want to use the email address as the network login?  

 

On the other hand, if this application will be exposed to the internet
whereby people from many companies can login, then email addresses should
work well.  This is how many (most?) web sites authenticate users, by their
email address.

 

Stephen

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Using email address for login name

** 

Is anybody using email addresses for login names with ARS 7.x, Approval
Server 7.x and ITSM 6. We do not have a good central directory for
authentication and no naming conventions to follow so we get to make up the
standard for Remedy. Since the login name field in the User form has been
expanded from 30 to 254 characters it seems like it is pretty feasible. I am
thinking this would be especially helpful in diary fields when a person
doesn't recognize the user they could easily email them.

 

Has anybody experienced any issues or can think of any trouble with doing
this? Maybe with one of the apps (HPD, CHG, AST, CMBD)?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

 

 

 

 

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Re: Authentication to Consume WS

[LAU, DARREN (ATTASI)]

If you are consuming an outside WS you should have an Input and Output
mapping on your set fields/web service action.  On the input mapping
there should be elements for login and password (if done correctly by
the WSDL author) that you can map to your own form that carries these
values.

Darren Lau



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Den Fong
Sent: Tuesday, March 27, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Authentication to Consume WS

 

I am consuming a outside WS, specifically a SAP XI.

 

** 

>>> "Grooms, Frederick W" <[EMAIL PROTECTED]> 3/27/2007 11:48 AM
>>>

Is it a Remedy web service or are you wanting Remedy to consume an
outside web service?

 

If it is a Remedy web service the Username and pw are sent in the SOAP
envelope header

 

Fred

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Den Fong
Sent: Tuesday, March 27, 2007 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Authentication to Consume WS

** 

Just wondering how I can authenticate to consume a WS.  This WS is
internal to our company, but just wondering how we send the
Username/pwd.

 

ARS 6.3 patch 20

Mid-tier 6.3 patch 21

Apache 1.3/ServletExec 5

 

Den

 

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Adding pictures to outgoing email templates

[Dwayne Martin]

Hi Everyone,

I am trying to add a picture to an outgoing email template. 
The directions say to add it as an attachment to an associated
AR System Email Attachments form, but instead of appearing in
the email body, the picture comes as an attachment to the email.

To me the directions for having an attachment display in the
email itself look the same as those for sending them as an
attachment, but I am obviously missing something.

We are at ARS 6.3 (HPUX 11 server).  I am following directions
(or at least trying to) on p 129 of the v 6.3 (and v 7.0)
Email Engine Guide.

Anybody know what I am doing wrong?

Dwayne Martin
Computing Support
James Madison University

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RESOLVED Re: Load Balancing Issues

[Frank Caruso]

The load balancer was set to timeout in 60 minutes, that was confirmed.
However, the switch the ARS servers were coming through was set to timeout
in 5 minutes (tcp age of 5 minutes).

Thanks to all who responsded.


On 4/5/07, Bradford Bingel <[EMAIL PROTECTED]> wrote:


** Because the log files confirm it takes 35-40 seconds for anything to
hit the AR System, seems to indicate an issues with the load balancer.  I
agree with Fred that the sticky timeout setting is a prime suspect.  You
might also do a traceroute, just to make sure the routing path between your
users and the load balancer (and between the load balancer and the AR System
servers) is what you expect.  Check the timings for each hop.  Any layer 2
switches (e.g., Catalyst 5500/6500) out there making lookup calls to a
router or RSM/MSM blade?

You didn't mention . . . how's the response time from the AR System
server, back to the user?

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)

 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Joe DeSouza
*Sent:* Wednesday, April 04, 2007 1:17 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Load Balancing Issues

** Fred,

You just might be right.. I had that issue on a recent engagement and
reconfiguring the sticky timeout did work for us..

Joe

- Original Message 
From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, April 4, 2007 2:01:15 PM
Subject: Re: Load Balancing Issues

** Also have them check the "sticky" timeout setting of the Load Balancer
(the length of time the LB maintains a list of who goes to which server).

It almost sounds like they are timing out in the LB and it is having to
determine which server they go to again.

Fred

 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Wednesday, April 04, 2007 12:06 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Load Balancing Issues

** Frank, the first thing I would check is the network routing and the
authentication settings on the load balancer.

*Rick*
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Frank Caruso
*Sent:* Wednesday, April 04, 2007 9:04 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Load Balancing Issues

 ** I am posting this for another client so I do not have complete details
but am hoping somebody may have thoughts on the issue ...

Env: ARS 7 ITSM V7, Windows 2003 Servers (3 of them in Server Group)

Issue:
Log in through the User tool and hit the load balancer. Load balancer
quick passes them off to 1 of 3 ARS servers. No problem. If user remains
IDLE for about 10 minutes and then tries to do anything they must wait about
35 to 40 seconds to get a response from ARS.

The developers on the ARS side have captured server side log files and
confirm that the delay is not on the ARS side. It takes 35-40 seconds for
anything to hit ARS and when it does it completes immediately.

Any thoughts are appreciated.

--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249


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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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Re: Using email address for login name

[Baxter, Andrew]

We are using the UPN from Active Directory which can easily go beyond
the 30 character limit.  I did run into a few issues, like setting the
value larger than 30 on the mid-tier and manually increasing the value
size on the Help Desk apps since we are still using Help Desk 6, but
otherwise it has worked just fine.

 

Thanks,

Andrew Baxter

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Using email address for login name

 

** 

Is anybody using email addresses for login names with ARS 7.x, Approval
Server 7.x and ITSM 6. We do not have a good central directory for
authentication and no naming conventions to follow so we get to make up
the standard for Remedy. Since the login name field in the User form has
been expanded from 30 to 254 characters it seems like it is pretty
feasible. I am thinking this would be especially helpful in diary fields
when a person doesn't recognize the user they could easily email them.

 

Has anybody experienced any issues or can think of any trouble with
doing this? Maybe with one of the apps (HPD, CHG, AST, CMBD)?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

 

 

 

 

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Re: Using email address for login name

[Heider, Stephen]

Jason,
 
At some point will you have a centralized authentication, such as LDAP?
If so, would you want to use the email address as the network login?  
 
On the other hand, if this application will be exposed to the internet
whereby people from many companies can login, then email addresses
should work well.  This is how many (most?) web sites authenticate
users, by their email address.
 
Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Using email address for login name


** 

Is anybody using email addresses for login names with ARS 7.x, Approval
Server 7.x and ITSM 6. We do not have a good central directory for
authentication and no naming conventions to follow so we get to make up
the standard for Remedy. Since the login name field in the User form has
been expanded from 30 to 254 characters it seems like it is pretty
feasible. I am thinking this would be especially helpful in diary fields
when a person doesn't recognize the user they could easily email them.

 

Has anybody experienced any issues or can think of any trouble with
doing this? Maybe with one of the apps (HPD, CHG, AST, CMBD)?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

 

 

 

 

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Re: Mid Tier patch 20 issue with 9093/9350

[Frank Caruso]

I believe this happens when a user tries to login to ARS from two different
IP addresses. You see this in the MidTier and is a known bug with the patch
you are running. Make sure your users are properly logging out of an
application and not just closing a browser window.


On 4/6/07, melreed95 <[EMAIL PROTECTED]> wrote:


Can anyone tell me exactly how to recreate this error?  We have only
had three users experience this problem and I need to write some sort
of a workaround on how to prevent this. Is there a way to prevent
this? When exactly does it happen?

Thanks!
Melissa


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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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Using email address for login name

[Jason Miller]

Is anybody using email addresses for login names with ARS 7.x, Approval
Server 7.x and ITSM 6. We do not have a good central directory for
authentication and no naming conventions to follow so we get to make up the
standard for Remedy. Since the login name field in the User form has been
expanded from 30 to 254 characters it seems like it is pretty feasible. I am
thinking this would be especially helpful in diary fields when a person
doesn't recognize the user they could easily email them.

 

Has anybody experienced any issues or can think of any trouble with doing
this? Maybe with one of the apps (HPD, CHG, AST, CMBD)?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

 

 

 

 


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Mid Tier patch 20 issue with 9093/9350

[melreed95]

Can anyone tell me exactly how to recreate this error?  We have only
had three users experience this problem and I need to write some sort
of a workaround on how to prevent this. Is there a way to prevent
this? When exactly does it happen?

Thanks!
Melissa

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Re: Password + LDAP authentification = NO Encrypt ion?

[Tony Worthington]

I believe that once you follow the instructions to install Certificate 
Services (CA) you should modify that URL to match your environment and 
what server you have installed the CA to.

Someone correct me if I'm wrong...

-tony



1.  Install Certificate Services before configuring the Active 
Directory for SSL. (See Appendix at bottom of article) 
Note:  To install Certificate Authority (CA), first make sure your log in 
has the "Enterprise Domain Administrator" credential, then go to 
add/remove program to add "Certificate Services" 
2.  Export the root CA certificate. 





-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Zinoviev Alexander <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

04/06/2007 08:45 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Password + LDAP authentification = NO Encrypt ion?






Hello, Jarl,

Link https://dcldap1.eng.remedy.com/certsrv/ doesn`t work... It means that 
this description is not actual...

Kind regards,
Alexander Zinoviev

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Jarl Groneng
Sent: Friday, April 06, 2007 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Password + LDAP authentification = NO Encrypt ion?

Can't find any dead links in the document provided.

BTW; you stated that there is no actual description, not that you
asked for an actual description.

--
Jarl

On 4/6/07, Zinoviev Alexander <[EMAIL PROTECTED]> wrote:
> Thank you for the answer, but I asked ACTUAL description. This document 
contains dead links and I can`t get sertificates...
>
> Kind regards,
> Alexander Zinoviev
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Vincent RIEDWEG
> Sent: Friday, April 06, 2007 4:10 PM
> To: arslist@ARSLIST.ORG
> Subject: RE: Password + LDAP authentification = NO Encrypt ion?
>
> Hi,
>
> Look at here and enjoy :)
>
> http://www.bmc.com/arsystem/dht/archive/11-01-2005_A.htm
>
> Regards,
>
> Vincent.
>
> 
>
> De: Action Request System discussion list(ARSList) de la part de 
Zinoviev Alexander
> Date: ven. 06/04/2007 13:35
> À: arslist@ARSLIST.ORG
> Objet : Password + LDAP authentification = NO Encryption?
>
>
> **
>
> Hello,
>
> I can see non-encrypted domain password in my traffic.
>
> Does anybody have an experience with LDAP SSL configuring? There is no 
actual documentation how to do it (to get a sertificate).
>
> Kind regards,
>
> Alexander Zinoviev
>
>
>
>
>
> __20060125___This posting was submitted with HTML in 
it___
>
> 
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>
> 
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CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
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Full Time Remedy Administrator/Developer - Colorado Spring CO (UNCLASSIFIED)

[Steffers, Fred CTR MDA/ICEI]

Classification:  UNCLASSIFIED 
Caveats: NONE

Opening for a permanent Remedy Administrator/Developer at the Joint
National Integration Center, Schriever AFB CO located in Colorado
Springs, CO.

We are looking for candidates within the local area that has 3-5 years
experience with custom and ITSM development. There are no relocation
funds for this position. Must be able to obtain a Security Clearance.

1. Work Description: The successful candidate will implement an ITSM
Remedy solution with various modules and will maintain and operate the
application. Administer application data daily; process queries and
reports as requested by users, and check the Remedy error logs on the
server to ensure all of the transacts are processed correctly. Ensure
the Remedy Applications are on the most current versions and patched.
Develop and implement upgrade plans for Remedy Software updates and
patches. Develop, change, test and deploy JNIC processes into Remedy
processes and work directly with managers within the JNIC. Work with
internal agencies to insure the Remedy Suite of applications are being
fully supported; maintain and manage the Remedy Support contract and
maintenance to insure that all available support is current.

2. Minimum Requirements: BS Computer Science, Info. Systems (or
equivalent) and 8+ years experience in the IT field. Minimum four-years
experience with Remedy application development including ARS and the
ITSM Suite which consist of Service Desk, Service Level Management,
Asset Management, Change Management and Crystal Reports. Candidate must
possess good verbal and written communication skills. Must be a team
player and able to work in a team environment. US SECRET Security
Clearance must be obtainable.

3. Preferred Requirements: Familiarity with the Joint National
Integration Center (JNIC) is preferred. Experience with US military
contracts is a plus. A background in Help Desk 5.0 or higher and SQL is
a plus.

4. If interested, please send resume to [EMAIL PROTECTED]


Fred Steffers
ARS Administrator
719-721-8616
Classification:  UNCLASSIFIED 
Caveats: NONE

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Re: OT: javac [newbie question]

[Axton]

I strongly recommend using ANT to compile from the command line.  Some
good example of build.xml are available at:

http://arswiki.org/projects/dvpfw/browser/trunk/build.xml
http://arswiki.org/projects/dvpfw/browser/trunk/build.properties

http://arswiki.org/projects/dvphw1/browser/trunk/build.xml
http://arswiki.org/projects/dvphw1/browser/trunk/build.properties

While these are kind of elaborate (due to packaging, javadoc target,
several libs), they can serve as a reference point for remedy related
java programs.

For more info on ANT, see http://ant.apache.org/

"Apache Ant is a Java-based build tool. In theory, it is kind of like
Make, but without Make's wrinkles."

It makes building, cleaning, packaging, etc. a seamless process.  Your
build command could look something like:
c:\> ant all

Axton Grams

On 4/6/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote:

**


Hello List,

I experience some problems while compiling the MyAuthenticator.java file.

I execute the following command -

javac -classpath "C:\Program Files\Apache Software Foundation\Tomcat
5.5\common\lib\servlet-api.jar" c:\MyAuthenticator.java

And get the following errors -

c:\MyAuthenticator.java:15: package com.remedy.arsys.session does not exist
import com.remedy.arsys.session.Authenticator;
^
c:\MyAuthenticator.java:16: package com.remedy.arsys.session does not exist
import com.remedy.arsys.session.UserCredentials;
^
c:\MyAuthenticator.java:24: cannot find symbol
symbol: class Authenticator
public class MyAuthenticator implements Authenticator {
^
c:\MyAuthenticator.java:48: cannot find symbol
symbol  : class UserCredentials
location: class com.yourcompany.sso.MyAuthenticator
public UserCredentials getAuthenticatedCredentials(
   ^
c:\MyAuthenticator.java:56: cannot find symbol
symbol  : class UserCredentials
location: class com.yourcompany.sso.MyAuthenticator
return new UserCredentials(user.toLowerCase(), pw, authStr);
   ^
5 errors

Did I miss something in classpath?

Thank you.


Kind Regards / C уважением
Dmitry Bezhenar __20060125___This
posting was submitted with HTML in it___

Re: Password + LDAP authentification = NO Encrypt ion?

[Bezhenar, Dmitry]

That is not a real link. Just an example.
You should have your own certsrv.


Kind Regards / C ?
Dmitry Bezhenar


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Zinoviev Alexander
Sent: Friday, April 06, 2007 5:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Password + LDAP authentification = NO Encrypt ion?

Hello, Jarl,

Link https://dcldap1.eng.remedy.com/certsrv/ doesn`t work... It means that this 
description is not actual...

Kind regards,
Alexander Zinoviev

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jarl Groneng
Sent: Friday, April 06, 2007 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Password + LDAP authentification = NO Encrypt ion?

Can't find any dead links in the document provided.

BTW; you stated that there is no actual description, not that you
asked for an actual description.

--
Jarl

On 4/6/07, Zinoviev Alexander <[EMAIL PROTECTED]> wrote:
> Thank you for the answer, but I asked ACTUAL description. This document 
> contains dead links and I can`t get sertificates...
>
> Kind regards,
> Alexander Zinoviev
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Vincent RIEDWEG
> Sent: Friday, April 06, 2007 4:10 PM
> To: arslist@ARSLIST.ORG
> Subject: RE: Password + LDAP authentification = NO Encrypt ion?
>
> Hi,
>
> Look at here and enjoy :)
>
> http://www.bmc.com/arsystem/dht/archive/11-01-2005_A.htm
>
> Regards,
>
> Vincent.
>
> 
>
> De: Action Request System discussion list(ARSList) de la part de Zinoviev 
> Alexander
> Date: ven. 06/04/2007 13:35
> À: arslist@ARSLIST.ORG
> Objet : Password + LDAP authentification = NO Encryption?
>
>
> **
>
> Hello,
>
> I can see non-encrypted domain password in my traffic.
>
> Does anybody have an experience with LDAP SSL configuring? There is no actual 
> documentation how to do it (to get a sertificate).
>
> Kind regards,
>
> Alexander Zinoviev
>
>
>
>
>
> __20060125___This posting was submitted with HTML in it___
>
> ___
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> Answers Are"
>
> ___
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>

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Re: Password + LDAP authentification = NO Encrypt ion?

[Zinoviev Alexander]

Hello, Jarl,

Link https://dcldap1.eng.remedy.com/certsrv/ doesn`t work... It means that this 
description is not actual...

Kind regards,
Alexander Zinoviev

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jarl Groneng
Sent: Friday, April 06, 2007 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Password + LDAP authentification = NO Encrypt ion?

Can't find any dead links in the document provided.

BTW; you stated that there is no actual description, not that you
asked for an actual description.

--
Jarl

On 4/6/07, Zinoviev Alexander <[EMAIL PROTECTED]> wrote:
> Thank you for the answer, but I asked ACTUAL description. This document 
> contains dead links and I can`t get sertificates...
>
> Kind regards,
> Alexander Zinoviev
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Vincent RIEDWEG
> Sent: Friday, April 06, 2007 4:10 PM
> To: arslist@ARSLIST.ORG
> Subject: RE: Password + LDAP authentification = NO Encrypt ion?
>
> Hi,
>
> Look at here and enjoy :)
>
> http://www.bmc.com/arsystem/dht/archive/11-01-2005_A.htm
>
> Regards,
>
> Vincent.
>
> 
>
> De: Action Request System discussion list(ARSList) de la part de Zinoviev 
> Alexander
> Date: ven. 06/04/2007 13:35
> À: arslist@ARSLIST.ORG
> Objet : Password + LDAP authentification = NO Encryption?
>
>
> **
>
> Hello,
>
> I can see non-encrypted domain password in my traffic.
>
> Does anybody have an experience with LDAP SSL configuring? There is no actual 
> documentation how to do it (to get a sertificate).
>
> Kind regards,
>
> Alexander Zinoviev
>
>
>
>
>
> __20060125___This posting was submitted with HTML in it___
>
> ___
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>
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Re: ITSM 7.0 SLAs

[Don Simmons]

There are none out of the box.  Sorry.


Date: Fri, 6 Apr 2007 07:59:01 -0500From: [EMAIL PROTECTED]: ITSM 7.0 SLAsTo: 
[EMAIL PROTECTED] 

Good morning all, 
This should be a simple question.  We have the ITSM suite, but installed SLM 
last.  What I am curious about is if there was supposed to be standard out of 
the box SLAs that apply to Incidents, Changes, etc. or if that has to all be 
built manually.  I could have swore that it came with some SLAs other than 
their sample application, but I don't see any in my list.
Thanks, 
Shawn Pierson 
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OT: javac [newbie question]

[Bezhenar, Dmitry]

Hello List,

I experience some problems while compiling the MyAuthenticator.java file.

I execute the following command -

javac -classpath "C:\Program Files\Apache Software Foundation\Tomcat 
5.5\common\lib\servlet-api.jar" c:\MyAuthenticator.java

And get the following errors -

c:\MyAuthenticator.java:15: package com.remedy.arsys.session does not exist
import com.remedy.arsys.session.Authenticator;
^
c:\MyAuthenticator.java:16: package com.remedy.arsys.session does not exist
import com.remedy.arsys.session.UserCredentials;
^
c:\MyAuthenticator.java:24: cannot find symbol
symbol: class Authenticator
public class MyAuthenticator implements Authenticator {
^
c:\MyAuthenticator.java:48: cannot find symbol
symbol  : class UserCredentials
location: class com.yourcompany.sso.MyAuthenticator
public UserCredentials getAuthenticatedCredentials(
   ^
c:\MyAuthenticator.java:56: cannot find symbol
symbol  : class UserCredentials
location: class com.yourcompany.sso.MyAuthenticator
return new UserCredentials(user.toLowerCase(), pw, authStr);
   ^
5 errors

Did I miss something in classpath?

Thank you.


Kind Regards / C ?
Dmitry Bezhenar

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Re: Password + LDAP authentification = NO Encrypt ion?

[Frank Caruso]

SSL certs are provided by companies such as Verisign and GeoTrust. I believe
you need to negotiate with them in order to get the certs.


On 4/6/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:


Can't find any dead links in the document provided.

BTW; you stated that there is no actual description, not that you
asked for an actual description.

--
Jarl

On 4/6/07, Zinoviev Alexander <[EMAIL PROTECTED]> wrote:
> Thank you for the answer, but I asked ACTUAL description. This document
contains dead links and I can`t get sertificates...
>
> Kind regards,
> Alexander Zinoviev
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Vincent RIEDWEG
> Sent: Friday, April 06, 2007 4:10 PM
> To: arslist@ARSLIST.ORG
> Subject: RE: Password + LDAP authentification = NO Encrypt ion?
>
> Hi,
>
> Look at here and enjoy :)
>
> http://www.bmc.com/arsystem/dht/archive/11-01-2005_A.htm
>
> Regards,
>
> Vincent.
>
> 
>
> De: Action Request System discussion list(ARSList) de la part de
Zinoviev Alexander
> Date: ven. 06/04/2007 13:35
> À: arslist@ARSLIST.ORG
> Objet : Password + LDAP authentification = NO Encryption?
>
>
> **
>
> Hello,
>
> I can see non-encrypted domain password in my traffic.
>
> Does anybody have an experience with LDAP SSL configuring? There is no
actual documentation how to do it (to get a sertificate).
>
> Kind regards,
>
> Alexander Zinoviev
>
>
>
>
>
> __20060125___This posting was submitted with HTML in
it___
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>
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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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ITSM 7.0 SLAs

[Pierson, Shawn]

Good morning all,

This should be a simple question.  We have the ITSM suite, but installed
SLM last.  What I am curious about is if there was supposed to be
standard out of the box SLAs that apply to Incidents, Changes, etc. or
if that has to all be built manually.  I could have swore that it came
with some SLAs other than their sample application, but I don't see any
in my list.

Thanks,

Shawn Pierson

The information in this e-mail, and any files transmitted with it, is intended 
for the exclusive use of the recipient(s) to which it is addressed and may 
contain confidential, proprietary or privileged information.  If you are not an 
intended recipient, you have received this transmission in error and any use, 
review, dissemination, distribution, printing or copying of this information is 
strictly prohibited.  If you have received this e-mail in error, please notify 
the sender immediately of the erroneous transmission by reply e-mail, 
immediately delete this e-mail and all electronic copies of it from your system 
and destroy any hard copies of it that you may have made. Thank you.

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Re: Password + LDAP authentification = NO Encrypt ion?

[Jarl Grøneng]

Can't find any dead links in the document provided.

BTW; you stated that there is no actual description, not that you
asked for an actual description.

--
Jarl

On 4/6/07, Zinoviev Alexander <[EMAIL PROTECTED]> wrote:

Thank you for the answer, but I asked ACTUAL description. This document 
contains dead links and I can`t get sertificates...

Kind regards,
Alexander Zinoviev

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Vincent RIEDWEG
Sent: Friday, April 06, 2007 4:10 PM
To: arslist@ARSLIST.ORG
Subject: RE: Password + LDAP authentification = NO Encrypt ion?

Hi,

Look at here and enjoy :)

http://www.bmc.com/arsystem/dht/archive/11-01-2005_A.htm

Regards,

Vincent.



De: Action Request System discussion list(ARSList) de la part de Zinoviev 
Alexander
Date: ven. 06/04/2007 13:35
À: arslist@ARSLIST.ORG
Objet : Password + LDAP authentification = NO Encryption?


**

Hello,

I can see non-encrypted domain password in my traffic.

Does anybody have an experience with LDAP SSL configuring? There is no actual 
documentation how to do it (to get a sertificate).

Kind regards,

Alexander Zinoviev





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Re: Password + LDAP authentification = NO Encrypt ion?

[Zinoviev Alexander]

Thank you for the answer, but I asked ACTUAL description. This document 
contains dead links and I can`t get sertificates...

Kind regards,
Alexander Zinoviev

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Vincent RIEDWEG
Sent: Friday, April 06, 2007 4:10 PM
To: arslist@ARSLIST.ORG
Subject: RE : Password + LDAP authentification = NO Encrypt ion?

Hi,
 
Look at here and enjoy :)
 
http://www.bmc.com/arsystem/dht/archive/11-01-2005_A.htm
 
Regards,
 
Vincent.



De: Action Request System discussion list(ARSList) de la part de Zinoviev 
Alexander
Date: ven. 06/04/2007 13:35
À: arslist@ARSLIST.ORG
Objet : Password + LDAP authentification = NO Encryption?


** 

Hello,

I can see non-encrypted domain password in my traffic.

Does anybody have an experience with LDAP SSL configuring? There is no actual 
documentation how to do it (to get a sertificate).

Kind regards,

Alexander Zinoviev

 

 

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RE : Password + LDAP authentification = NO Encrypt ion?

[Vincent RIEDWEG]

Hi,
 
Look at here and enjoy :)
 
http://www.bmc.com/arsystem/dht/archive/11-01-2005_A.htm
 
Regards,
 
Vincent.



De: Action Request System discussion list(ARSList) de la part de Zinoviev 
Alexander
Date: ven. 06/04/2007 13:35
À: arslist@ARSLIST.ORG
Objet : Password + LDAP authentification = NO Encryption?


** 

Hello,

I can see non-encrypted domain password in my traffic.

Does anybody have an experience with LDAP SSL configuring? There is no actual 
documentation how to do it (to get a sertificate).

Kind regards,

Alexander Zinoviev

 

 

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Password + LDAP authentification = NO Encryption?

[Zinoviev Alexander]

Hello,

I can see non-encrypted domain password in my traffic.

Does anybody have an experience with LDAP SSL configuring? There is no
actual documentation how to do it (to get a sertificate).

Kind regards,

Alexander Zinoviev

 

 


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Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

[Gareth Oliver]

Hi Joe/Chris,
 
One slight amendment to the below - during recent ITSM7 Install & Config
training it was recommended that the first ITSM7 application to be
installed (if full ITSM is being installed) should be Asset Management.
 
No technical reason, except that it will speed the time of the total
installation up - after the CMDB is installed, IM, PM, or CM will
install the AST forms across the CMDB. However when AM is installed & if
it finds existing AST forms it has to modify them. Alternatively if AM
is installed first it creates the AST forms and when subsequent apps are
installed they do not modify them. AM also installs one or two
additional CMDB classes.
 
HTH,
Gareth



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, 6 April 2007 6:28 AM
To: ARSList
Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...


** 
In order...
 
ARS 7.0.01 Patch 001
Admin and User  7.0.01 Patch 001 (do not install Crystal Reports part of
User or you cannot uninstall it)
Email engine  7.0.01 Patch 001
Mid-Tier  7.0.01 Patch 001
Flashboards  7.0.01
BMC Atrium CMDB 2.0.1 Patch 002 (there is now a Patch 003, supposedly)
Approval 7.0.01
Assignment 7.0.01
Incident Management 7.0.02
Problem Management 7.0.02
Change Management 7.0.02
Asset Management (we do not have)
SLM 7.0.02 (without collector)
Patch 003 for IM, PM, and CM (do _after_ SLM)
 
After that comes the Incident Management Task Template Add-On, RKM
7.1.01 (working on it now - was running RKM 7.1) and EIE with SQL Server
Plugin (working on next). Then I have to reinstall SLM with the
collector now that there is (supposedly) a way to use it with
ServletExec AS instead of JBoss.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, April 05, 2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...


** 
Wanted to know what is the latest patch levels you are running at if you
are on Windows 2003 and using MS SQL 2005... and have:
ARS 7.0.1
Email engine
Mid-Tier 7.0.2
BMC Atrium CMDB 2.0.1
Incident Management
Problem Management
Approval Server
Change Management
Asset Management
SLM
 
Wanted to know the latest patch level that you are running with out any
problems if you have the above on:
Windows 2003
MS SQL 2005
 
Also, if I remember right, the order of installation must be as stated
above.. Correct me if I am wrong..
 
Is it necessary to install the Assignment Engine to have the newer
versions of the above applications running? If so at what stage??
 
Joe



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Re: Strange behavior on Table Refresh - 7.0.1 patch 1

[Vyom Labs - ITSM Support]

Hi Sean,
Rather than doing push fields, use open window with the type Dialog set 
the required fields, commit the changes using the push field. On the 
open window 'AL' also add an Change filed to refresh the table field.

this will refresh the table on display of the form "a".

Thanks,
Sonal

--
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Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance


Sean Garrison wrote:

**
Has anyone noticed this ...

I have a form "b" that contains a table field "table 1" that 
references form "a".  
I have an active link on form "b" that does a push fields to form "a" 
on "Return/Double Click" and then does a table refresh on "table 1".  

What I noticed happening is that the table is being refreshed before 
all of the filters on "a" are processed.  Sometimes my updates do not 
show up and sometimes they do.  Is there a way to force a wait on the 
table refresh until all of the filters have been processed?




Thanks,

Sean __20060125___This posting was submitted with 
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Re: Crystal Viewer Issues (Embedded as part of the User Tool 7.0.1)

[Vyom Labs - ITSM Support]

Hi G. Rogers,
The Crystal Viewer in the 7.0.1 User Tool is embedded as part of the 
Client as you know that.

You want to open crystal reports over the dialog form try to do this.
Open your dialog form for reports choosing window type as "Submit" and 
not as "Dialog" window type.

Hope this will help you.
The Crystal Viewer in the 7.0.1 User Tool is embedded as part of the 
Client as you know that.

You want to open crystal reports over the dialog form try to do this.
Open your dialog form for reports choosing window type as "Submit" and 
not as "Dialog" window type.

Hope this will help you.

Thanks,
Vipin

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GRogers wrote:

**
I have looked through all my list archives and through the entire 
knowledge base and can't find anything related to what I am 
experiencing right now. Here is the scenario. My customer is 
running AR 7.0.1 Patch 1 with SQL 2005. From a regular form, the user 
selects Print Report and a Dialog form opens up. They make their menu 
selection which invokes the Open Window Active Link that performs the 
report function (Crystal report - from Report form), then the Crystal 
Viewer opens the Report which automatically goes to the background 
behind any and all Dialog forms and is inaccessible. Yes I know, I can 
close the Dialog form and access the Report, but this is not the 
functionality that the customer wants. They want to be able to view 
the contents of this report before continuing on with making 
additional selections, Yes, No, etc.. on the Dialog box, as they have 
been doing in the past.  This is the issue that I am seeing. The 
Crystal Viewer in the 7.0.1 User Tool is embedded as part of the 
Client, almost acting the same as a form.
 
If I login to a 6.3 User Tool against this 7.0.1 Server, the Crystal 
Viewer is independent of the User Tool, so I can do what I want with 
the report outside of the User Tool.
 
Has anyone experienced this same behavior? Is there anyway, to make 
the Viewer independent of the User Tool like it was in 6.3? What's the 
deal? Is BMC aware of this change in functionality? Is there a setting 
I am not aware of to make the Viewer open independently?
 
Thanks,
 
G. Rogers
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CN=Tambre L Hornsby/OU=AC/O=VCU is out of the office.

[Tambre L Hornsby/AC/VCU]

I will be out of the office starting  04/05/2007 and will not return until
04/09/2007.

If this is a emegency please contact the Help Desk at 828-2227.

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