[For OLE/Windows cracks only] Focus a window

[Mark Milke]

Hi floks,

I have two forms. On each form I have a button to open the other form.
My users demand that, if the other form is already open, they just
want to focus is and not to open it one more time.

I thought I could send a message from one window to another and the
other window could issue a windows command to say "bring myself to the
front". Unfortunately I wasn't able to find this kind of windows
command.

I hope OLE/Windows cracks among you can tell me which windows function
to call and how to get this done.

Thanks in advance,

Mark

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libclntch.sl - Remedy 7.01 patch 2 install fails on HP 11.31 (IA64) with Oracle 10gR2

[Dignard, Norman]

 

 

We are attempting to install Remedy 7.0.1 patch 02 on a new server (HP
Integrity rx2620), the configuration is:

 

HP UX 11.31 (HP11i (v3)) with Oracle 10gR2.

 

On a non root installation Remedy errors with the message
/usr/lib/dld.sl  - cannot find $ORACLE_HOME/lib/libclntsh.sl.10.1 and
aborts the installation.   The file does not exist on the system and
according to Oracle, it does not exist on an install on an IA64
architecture. If I link libclntsh.sl to libclntsh.sl.10.1, the
Remedy installation fails but the error message is invalid shared
library libclntsh.sl.10.1.

 

 

Is there a solution to this installation issue?  Would there be a hot
fix/patch/workaround available to resolve this problem.  

 

Any help you can give us would be greatly appreciated.  Thanks

 

Regards,

Norm Dignard


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Re: libclntch.sl - Remedy 7.01 patch 2 install fails on HP 11.31 (IA64) with Oracle 10gR2

[Axton]

You will have to install the 32-bit client on your 64-bit platform.

Axton Grams

On 5/7/07, Dignard, Norman <[EMAIL PROTECTED]> wrote:

**







We are attempting to install Remedy 7.0.1 patch 02 on a new server (HP
Integrity rx2620), the configuration is:



HP UX 11.31 (HP11i (v3)) with Oracle 10gR2.



On a non root installation Remedy errors with the message /usr/lib/dld.sl  -
cannot find $ORACLE_HOME/lib/libclntsh.sl.10.1 and aborts
the installation.   The file does not exist on the system and according to
Oracle, it does not exist on an install on an IA64 architecture. If I
link libclntsh.sl to libclntsh.sl.10.1, the Remedy installation fails but
the error message is invalid shared library libclntsh.sl.10.1.





Is there a solution to this installation issue?  Would there be a hot
fix/patch/workaround available to resolve this problem.



Any help you can give us would be greatly appreciated.  Thanks




Regards,

Norm Dignard __20060125___This posting
was submitted with HTML in it___


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Re: libclntch.sl - Remedy 7.01 patch 2 install fails on HP 11.31 (IA64) with Oracle 10gR2

[Grooms, Frederick W]

One thing to check... Are you sure you have installed and are pointing
to the 32 bit Oracle 10g client?
 
Remedy is a 32 bit app so it requires the 32 bit Oracle client (even on
a 64 bit system)
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dignard, Norman
Sent: Monday, May 07, 2007 7:07 AM
To: arslist@ARSLIST.ORG
Subject: libclntch.sl - Remedy 7.01 patch 2 install fails on HP 11.31
(IA64) with Oracle 10gR2


** 

 

We are attempting to install Remedy 7.0.1 patch 02 on a new server (HP
Integrity rx2620), the configuration is:

 

HP UX 11.31 (HP11i (v3)) with Oracle 10gR2.

 

On a non root installation Remedy errors with the message
/usr/lib/dld.sl  - cannot find $ORACLE_HOME/lib/libclntsh.sl.10.1 and
aborts the installation.   The file does not exist on the system and
according to Oracle, it does not exist on an install on an IA64
architecture. If I link libclntsh.sl to libclntsh.sl.10.1, the
Remedy installation fails but the error message is invalid shared
library libclntsh.sl.10.1.

 

Is there a solution to this installation issue?  Would there be a hot
fix/patch/workaround available to resolve this problem.  

 

Any help you can give us would be greatly appreciated.  Thanks

Regards,

Norm Dignard

 
 

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ARSwiki Updates: New Project - Mid-tier browser stats collector

[John Baker]

Axton,

While I can see the benefits of collecting usage information, I'm not overly 
convinced that Remedy is the best place to put that information. Why don't 
you modify the code to write the data out to an Apache style log file so it 
can be used in conjunction with awstats (or another funky web stats engine)?


John

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Service Desk 7.0 Holidays

[Ivan Runions]

Is there a way to define Company wide holidays in SD 7.0?  The 
documentation shows me how to do this Support-Group by Support-Group, 
but, well, I'm hoping I can be lazy here.


tia
-ivan-


--
Ivan Runions
 Information Technologies
 University of Calgary
 Calgary Alberta Canada
 (403) 220-4437

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Re: ARSwiki Updates: New Project - Mid-tier browser stats collector

[Axton]

The best place to discuss this is on the project developers mailing list:
http://lists.arswiki.org/listinfo/browserstats-devel

Axton Grams

On 5/7/07, John Baker <[EMAIL PROTECTED]> wrote:

Axton,

While I can see the benefits of collecting usage information, I'm not overly
convinced that Remedy is the best place to put that information. Why don't
you modify the code to write the data out to an Apache style log file so it
can be used in conjunction with awstats (or another funky web stats engine)?


John

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Re: Service Desk 7.0 Holidays

[Roger Justice]

Create a business time segment for each Holiday. 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 10:55 AM
Subject: Service Desk 7.0 Holidays


Is there a way to define Company wide holidays in SD 7.0? The documentation 
shows me how to do this Support-Group by Support-Group, but, well, I'm hoping I 
can be lazy here. 
 
tia 
-ivan- 
 
-- Ivan Runions 
 Information Technologies 
 University of Calgary 
 Calgary Alberta Canada 
 (403) 220-4437 
 
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Notification Preferences for ITSM 7.X - System Default types

[Lammey, Peter A.]

Ive been working on building out on our test instance of ITSM 7.X to
more or less simulate how we would envision our upgrade to go with
production.
I was trying to see if I could change the notification preference for a
person profile so that the person will only get Incident Assignment
notifications if they were assigned as an individual but not if the
assignment went to their group.

We have some groups from our broadcast areas that have supervisors that
handle taking the tickets in their group and assigning then to the
technicians.
They do not want the technicians to get the notification when the ticket
is assigned only to their group to prevent them from picking up the
ticket themselves.

It seems that however in Notification preferences I cant modify "System
Default" types at all.

Does anyone know of a simple back door way to update them?

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761

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Re: Notification Preferences for ITSM 7.X - System Default types

[Roger Justice]

If the Supervisor gets the notifications all of the people in the group get 
them. the new notifications are held in the SYS:Notifications form you might be 
able to create new entries to be able to have this work the way you want by 
reviewing all of the new notification workflow and adding some new workflow.
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 11:12 AM
Subject: Notification Preferences for ITSM 7.X - System Default types


** 
Ive been working on building out on our test instance of ITSM 7.X to more or 
less simulate how we would envision our upgrade to go with production.
I was trying to see if I could change the notification preference for a person 
profile so that the person will only get Incident Assignment notifications if 
they were assigned as an individual but not if the assignment went to their 
group.
We have some groups from our broadcast areas that have supervisors that handle 
taking the tickets in their group and assigning then to the technicians.
They do not want the technicians to get the notification when the ticket is 
assigned only to their group to prevent them from picking up the ticket 
themselves.
It seems that however in Notification preferences I cant modify "System 
Default" types at all. 
Does anyone know of a simple back door way to update them? 
Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 
__20060125___This posting was submitted with HTML in it___ 

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Re: Notification Preferences for ITSM 7.X - System Default types

[Lammey, Peter A.]

What I ideally would want to do is for certain people who are only
technicians (who are not supervisors for the groups) would be to change
their Group Notification To No for the Incident Assignment Notification.
 
If I created an entry for Incident Assignement for the person and
specified No for Group Notification, would that override the System
default notification for Incident Assignment Notification?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Monday, May 07, 2007 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Preferences for ITSM 7.X - System Default
types


** 
If the Supervisor gets the notifications all of the people in the group
get them. the new notifications are held in the SYS:Notifications form
you might be able to create new entries to be able to have this work the
way you want by reviewing all of the new notification workflow and
adding some new workflow.
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 11:12 AM
Subject: Notification Preferences for ITSM 7.X - System Default types


** 
Ive been working on building out on our test instance of ITSM 7.X to
more or less simulate how we would envision our upgrade to go with
production.
I was trying to see if I could change the notification preference for a
person profile so that the person will only get Incident Assignment
notifications if they were assigned as an individual but not if the
assignment went to their group.
We have some groups from our broadcast areas that have supervisors that
handle taking the tickets in their group and assigning then to the
technicians.
They do not want the technicians to get the notification when the ticket
is assigned only to their group to prevent them from picking up the
ticket themselves.
It seems that however in Notification preferences I cant modify "System
Default" types at all. 
Does anyone know of a simple back door way to update them? 
Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 
__20060125___This posting was submitted with HTML in
it___ 


AOL now offers free email to everyone. Find out more about what's free
from AOL at AOL.com  .

__20060125___This posting was submitted with HTML in
it___ 

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Re: Notification Preferences for ITSM 7.X - System Default types

[Rick Cook]

Something else you might consider is creating notification groups for the
supervisors, so that you could segregate the messages sent to the group
members and their managers.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Monday, May 07, 2007 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Preferences for ITSM 7.X - System Default types


** 
What I ideally would want to do is for certain people who are only
technicians (who are not supervisors for the groups) would be to change
their Group Notification To No for the Incident Assignment Notification.
 
If I created an entry for Incident Assignement for the person and specified
No for Group Notification, would that override the System default
notification for Incident Assignment Notification?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Monday, May 07, 2007 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Preferences for ITSM 7.X - System Default types


** 
If the Supervisor gets the notifications all of the people in the group get
them. the new notifications are held in the SYS:Notifications form you might
be able to create new entries to be able to have this work the way you want
by reviewing all of the new notification workflow and adding some new
workflow.
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 11:12 AM
Subject: Notification Preferences for ITSM 7.X - System Default types


** 
Ive been working on building out on our test instance of ITSM 7.X to more or
less simulate how we would envision our upgrade to go with production.
I was trying to see if I could change the notification preference for a
person profile so that the person will only get Incident Assignment
notifications if they were assigned as an individual but not if the
assignment went to their group.
We have some groups from our broadcast areas that have supervisors that
handle taking the tickets in their group and assigning then to the
technicians.
They do not want the technicians to get the notification when the ticket is
assigned only to their group to prevent them from picking up the ticket
themselves.
It seems that however in Notification preferences I cant modify "System
Default" types at all. 
Does anyone know of a simple back door way to update them? 
Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 
__20060125___This posting was submitted with HTML in
it___ 
  _  

AOL now offers free email to everyone. Find out more about what's free from
AOL at   AOL.com.

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ 

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ITSM 7.0.x Patch 004

[strauss]

Has anyone seen or heard anything further on the patch 004 developed for
Change Management 7.x and the Service Desk 7.x applications?  The
technical bulletins went out last Wednesday, and are available on
SupportWeb under documentation, but the patches themselves have yet to
appear in the "Patch Downloads for BMC Remedy Products" interface.
Rooting around in the ftp paths I found their files dated 4-18-2007, and
the readme's indicate that they will be rather involved to install, with
the added attraction of destroying the incident management task template
add-on (which has a serious flaw, anyway) and I have to assume that they
will also wipe out the Remedy Knowledge Management integrations that I
have had to add manually to the incident, problem, and service request
forms.  Seems like these application patches break as much as they fix,
in their current incarnations.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 

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Re: Email Engine Priority Field

[Jack Samson]

Hi,

We are using ARS version 6.03.  Does anyone know if you can set the Priority 
in an email and have the email engine iterpret it for incoming emails? Can 
it interpret it without using email templates?


I see a Priority field in the AR System Email Message form. When I send an 
email out via Outlook as High, the Priority is always set to a value of 3.


Thanks,

Jackson

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Concert today. http://music.msn.com/presents?icid=ncmsnpresentstagline


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Remedy Developer position in Denver,CO.

[Jaspal Nandra]

Hi All,

This is Jaspal Nandra from GCI (Global Consultant Inc) and I am writing
to you regarding an excellent job opportunity I have with one of GCI's
client.

Duration: 7 Months + Probability of Extension

Location: Denver, CO.

 

The nature of Project is such we only need US Citizens.

Position Description: 

Extensive knowledge in ITSM Suite / Release 6+; Extensive knowledge of
Remedy installation, patches, updates/upgrades and customization;
Customizing Remedy Applications; Excellent knowledge of Crystal Reports;
Advanced problem solving skills and the ability to work collaboratively
with other departments to resolve complex issues with innovative
solutions; Adaptability and willingness to learn new tools and
applications; Demonstrated ability to prioritize work load and meet
multiple project deadlines; Ability to adapt in a dynamic work
environment and make independent decisions

 

.Also, please send us an updated version of your resume.  Please take a
few minutes to complete the questions below. They will assist us in
placing you with one of our clients.

What is your expected hourly salary?

What location, throughout the country would you be most interested in
working?

Given a good project/rate would you be interested in other locations? 

When are you available to start a project? 

What is your Visa status? 

What are your preferred email id and your Day and Evening phone numbers?

Thank you and have a great day. 

 

Regards,

 

Jaspal Nandra

Recruitment

GCI - Global Consultants, Inc. (Core National Supplier to IBM)

URL: www.g-c-i.com
http://www.g-c-i.
com/> 
25 Airport Road, Morristown - NJ 07960
Phone: 973-841-2203, Fax: 973-993-0815

TOLL FREE: 1-866-GCI-1500, Ext: 2203

 


Creating Solutions, Delivering Value...


The information contained in this message may be privileged and
confidential and protected from disclosure. If the reader of this
message is not the intended recipient, or an employee or agent
responsible for delivering this message to the intended recipient, you
are hereby notified that any dissemination, distribution or copying of
this communication is strictly prohibited. If you have received this
communication in error, please notify us immediately by replying to the
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Re: ITSM 7.0.x Patch 004

[Rick Cook]

Lovely.  I think it's time for someone with a big thinking cap at BMC to
take a bit of time to think up and implement a patch process that customers
WANT to follow; one that is worth the investment of time and effort.  The
current one doesn't have any sane person doing handsprings in the hallways.
Maybe they're hamstrung by some flaws in the application architecture, but
that shouldn't be the customer's problem to deal with.

I just installed patch 3, and would have to see a VERY compelling reason to
patch further.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, May 07, 2007 9:01 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0.x Patch 004

Has anyone seen or heard anything further on the patch 004 developed for
Change Management 7.x and the Service Desk 7.x applications?  The technical
bulletins went out last Wednesday, and are available on SupportWeb under
documentation, but the patches themselves have yet to appear in the "Patch
Downloads for BMC Remedy Products" interface.
Rooting around in the ftp paths I found their files dated 4-18-2007, and the
readme's indicate that they will be rather involved to install, with the
added attraction of destroying the incident management task template add-on
(which has a serious flaw, anyway) and I have to assume that they will also
wipe out the Remedy Knowledge Management integrations that I have had to add
manually to the incident, problem, and service request forms.  Seems like
these application patches break as much as they fix, in their current
incarnations.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ 


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Re: IP Address Pattern matching

[Thad K Esser]

There was a discussion about IP Validation last June.  Search the archives 
for messages with the subject line: "Need IP Validation workflow from ITSM 
5.6"

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Durrant, Michael M. - ITSD" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/04/2007 10:52 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: IP Address Pattern matching






Thanks for the suggestions Joe and Axton - I think I'm going to take the
display-only fields route and concatenate that.

Another (much more complex) idea I had was creating a filter API plugin
that would provide either a) specific content-based formatting or b)
standard regular expressions.  If AR System had "standard" (as opposed
to their hack of an implementation) regex capabilities, I would be very
very very happy.


Michael Durrant
[EMAIL PROTECTED]
Share what you know.  Learn what you don't.

 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, May 04, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: IP Address Pattern matching

You could also parse the char value and write each octet to an integer
field, in which case testing the limits becomes much easier.  Each octet
is an 8-bit value, comparative operations against an integer for this
type of data is much easier with a data type that easily represents the
true value.  A 3 character string is really 24-bit for single byte
characters and up to 48-bit for double-byte characters...
This is not the best way to store the data to test it the way you want.
Although, if you converted the represented 8-bit value from a string
into a character, you could easily test it.

Axton Grams

On 5/4/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> I didn't think of the 000 possibility.. I guess besides checking the 
> length, if you use the solution I suggested earlier, you would need to

> check these possibilities too and eliminate them.. and then
concatenate the 4 values..
>
> Also make sure you think ahead for IP6 and make allowances for that
too..
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] Behalf Of Axton
> Sent: Friday, May 04, 2007 12:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: IP Address Pattern matching
>
>
> Not only that, you could enter 900.999.123.000.
>
> There are perl libraries that are very good at this.  If you don't 
> want to go that route, you could parse the octets into separate 
> fields, then check those.  There was also a thread a couple of months 
> back that had a very very long qual that could be used to evaluate the

> value.
>
> Axton Grams
>
> On 5/4/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Anyone have suggestions for matching an IP address pattern
> (###.###.###.###)
> > in a Character Field?  I could use
> > [0-9][0-9][0-9].[0-9][0-9][0-9].[0-9][0-9][0-9].[0-9][0-9][0-9]
> > - but then I have to enter the address as 010.010.001.001.
> >
> > Thank you for your time,
> >
> > Michael Durrant
> > IT Systems Integration Analyst
> > Division of Information Technology
> > Idaho Department of Health and Welfare Share what you know.  Learn 
> > what you don't.
> > --
> >
> >
> >
> >
> >   The information contained in this email may be privileged, 
> > confidential
> or
> > otherwise protected from disclosure.  All persons are advised that 
> > they
> may
> > face penalties under state and federal law for sharing this 
> > information
> with
> > unauthorized individuals.  If you received this email in error, 
> > please
> reply
> > to the sender that you have received this information in error. 
> > Also, please delete this email after replying to the sender.
> > __20060125___This posting was submitted with 
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The information contained in this email may be privileged, confidential or 
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Re: ITSM 7.0.x Patch 004

[strauss]

I define VERY compelling as many of the current problems we have
encountered with the ITSM 7 suite patch 003 that have caused me to defer
implementation until they are fixed; I am hoping that patch 004 will fix
some of them, but I won't believe it until we install it and test it
again with live users.  Until then, the application suite simply is not
ready for production use, and I refuse to inflict it upon people who are
trying to get real work done (and succeeding today with ITSM 5.5.1).

The way the patches work will continue to endanger any customizations,
and there will have to be some before we can put it into production
since the customer search dialogs fail to follow even previous ITSM
apps, and do not provide for searches on the login name - our key
identifier for who the customer is.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, May 07, 2007 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.x Patch 004

Lovely.  I think it's time for someone with a big thinking cap at BMC to
take a bit of time to think up and implement a patch process that
customers WANT to follow; one that is worth the investment of time and
effort.  The current one doesn't have any sane person doing handsprings
in the hallways.
Maybe they're hamstrung by some flaws in the application architecture,
but that shouldn't be the customer's problem to deal with.

I just installed patch 3, and would have to see a VERY compelling reason
to patch further.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, May 07, 2007 9:01 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0.x Patch 004

Has anyone seen or heard anything further on the patch 004 developed for
Change Management 7.x and the Service Desk 7.x applications?  The
technical bulletins went out last Wednesday, and are available on
SupportWeb under documentation, but the patches themselves have yet to
appear in the "Patch Downloads for BMC Remedy Products" interface.
Rooting around in the ftp paths I found their files dated 4-18-2007, and
the readme's indicate that they will be rather involved to install, with
the added attraction of destroying the incident management task template
add-on (which has a serious flaw, anyway) and I have to assume that they
will also wipe out the Remedy Knowledge Management integrations that I
have had to add manually to the incident, problem, and service request
forms.  Seems like these application patches break as much as they fix,
in their current incarnations.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 



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Unicode on ARS7 and Oracle 10g

[Rocky Rockwell]

Folks,

I have a problem and need to ask some questions.

We are trying to upgrade to Unicode ARS 7.0.1 on Solaris 9 and Oracle 
10g, from Non-Unicode ARS 5.1.2, Solaris 8 and Oracle 9i.


We are currently migrating from ARS 5.1.2 and Oracle 91 that is 
currently taking about 30gb of of database space. Our Unicode ARS 7.0.1 
and Oracle 10g database is currently at 75gb and we are not done.


Has anyone seen a 3 fold increase in database resources when using 
Unicode ARS 7.0.1 and Oracle 10g? This is causing us and management many 
concerns. I await enlightenment to what I have missed.

--

*Rocky*

Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] 
Ph#1: 214-567-8874
Ph#2: 325-884-1263

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Remedy Developer needed in Denver,CO.

[Jaspal Nandra]

Hi All,

We need a Remedy Developer for our client in Denver CO. The nature of
Project is such we only need US Citizens.

Duration: 7 Months + Probability of Extension

Location: Denver, CO.

Position Description: 

Extensive knowledge in ITSM Suite / Release 6+; Extensive knowledge of
Remedy installation, patches, updates/upgrades and customization;
Customizing Remedy Applications; Excellent knowledge of Crystal Reports;
Advanced problem solving skills and the ability to work collaboratively
with other departments to resolve complex issues with innovative
solutions; Adaptability and willingness to learn new tools and
applications; Demonstrated ability to prioritize work load and meet
multiple project deadlines; Ability to adapt in a dynamic work
environment and make independent decisions.

 

If you or you know someone might be interested please forward this to
him.

Thank you and have a great day. 

Regards,

Jaspal Nandra

973-889-5225

[EMAIL PROTECTED] 

 

 

 


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Re: IP Address Pattern matching

[Susan Palmer]

Funny this question came up ... I was in the process of reviewing the
critieria I have on numerous IP fields for checking validity.  It seems I'm
allowing .0 in the fourth octet and probably should not be.  I've been
trying to decipher what each line means.  I haven't looked up what the
carrot in line 4 means yet.  We have 15 IP fields I have to validate.

I had been given the following Run IF and have been using it in filters.


*( 'Subnet' !=  $NULL$ ) **AND** *

*(NOT (( 'Subnet' LIKE  "[0-9]%.[0-9]%.[0-9]%.%[0-9]" ) **AND** *

*(NOT ( 'Subnet' LIKE  "%.%.%.%.%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%[^0-9.]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%[0-9][0-9][0-9][0-9]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%[^12.][0-9][0-9]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%25[6-9]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%2[6-9][0-9]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%.0[0-9]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "0[0-9]%" )) **AND** *
*(NOT ( 'Subnet' LIKE  "0.0.0.0" *

**

*Susan*



On 5/7/07, Thad K Esser <[EMAIL PROTECTED]> wrote:


**
There was a discussion about IP Validation last June.  Search the archives
for messages with the subject line: "Need IP Validation workflow from ITSM
5.6"

*Thad Esser*
Remedy Developer
"*Argue for your limitations, and sure enough, they're yours."*-- Richard
Bach


  *"Durrant, Michael M. - ITSD" <[EMAIL PROTECTED]>*
Sent by: "Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG>

05/04/2007 10:52 AM   Please respond to
arslist@ARSLIST.ORG

   To
arslist@ARSLIST.ORG  cc
  Subject
Re: IP Address Pattern matching





Thanks for the suggestions Joe and Axton - I think I'm going to take the
display-only fields route and concatenate that.

Another (much more complex) idea I had was creating a filter API plugin
that would provide either a) specific content-based formatting or b)
standard regular expressions.  If AR System had "standard" (as opposed
to their hack of an implementation) regex capabilities, I would be very
very very happy.


Michael Durrant
[EMAIL PROTECTED]
Share what you know.  Learn what you don't.




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, May 04, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: IP Address Pattern matching

You could also parse the char value and write each octet to an integer
field, in which case testing the limits becomes much easier.  Each octet
is an 8-bit value, comparative operations against an integer for this
type of data is much easier with a data type that easily represents the
true value.  A 3 character string is really 24-bit for single byte
characters and up to 48-bit for double-byte characters...
This is not the best way to store the data to test it the way you want.
Although, if you converted the represented 8-bit value from a string
into a character, you could easily test it.

Axton Grams

On 5/4/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> I didn't think of the 000 possibility.. I guess besides checking the
> length, if you use the solution I suggested earlier, you would need to

> check these possibilities too and eliminate them.. and then
concatenate the 4 values..
>
> Also make sure you think ahead for IP6 and make allowances for that
too..
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Axton
> Sent: Friday, May 04, 2007 12:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: IP Address Pattern matching
>
>
> Not only that, you could enter 900.999.123.000.
>
> There are perl libraries that are very good at this.  If you don't
> want to go that route, you could parse the octets into separate
> fields, then check those.  There was also a thread a couple of months
> back that had a very very long qual that could be used to evaluate the

> value.
>
> Axton Grams
>
> On 5/4/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Anyone have suggestions for matching an IP address pattern
> (###.###.###.###)
> > in a Character Field?  I could use
> > [0-9][0-9][0-9].[0-9][0-9][0-9].[0-9][0-9][0-9].[0-9][0-9][0-9]
> > - but then I have to enter the address as 010.010.001.001
.
> >
> > Thank you for your time,
> >
> > Michael Durrant
> > IT Systems Integration Analyst
> > Division of Information Technology
> > Idaho Department of Health and Welfare Share what you know.  Learn
> > what you don't.
> > --
> >
> >
> >
> >
> >   The information contained in this email may be privileged,
> > confidential
> or
> > otherwise protected from disclosure.  All persons are advised that
> > they
> may
> > face penalties under state and federal law for sharing this
> > information
> with
> > unauthorized individuals.  If you received this email in error,
> > please
> reply
> > to the sender that you have received this information in error.
> > Also, pleas

Re: IP Address Pattern matching

[Shellman, David]

Susan,
 
The ^ is an anchor used in pattern matching.  It is used to anchor the
match to the first character.  In this case it should not allow single
digit values.  The 6th line would not allow values of 12. within the
string.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Monday, May 07, 2007 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: IP Address Pattern matching


** 
Funny this question came up ... I was in the process of reviewing the
critieria I have on numerous IP fields for checking validity.  It seems
I'm allowing .0 in the fourth octet and probably should not be.  I've
been trying to decipher what each line means.  I haven't looked up what
the carrot in line 4 means yet.  We have 15 IP fields I have to
validate. 
 
I had been given the following Run IF and have been using it in filters.
 

( 'Subnet' !=  $NULL$ ) AND 

(NOT (( 'Subnet' LIKE  "[0-9]%.[0-9]%.[0-9]%.%[0-9]" ) AND 

(NOT ( 'Subnet' LIKE  "%.%.%.%.%" )) AND 

(NOT ( 'Subnet' LIKE  "%[^0-9.]%" )) AND 

(NOT ( 'Subnet' LIKE  "%[0-9][0-9][0-9][0-9]%" )) AND 

(NOT ( 'Subnet' LIKE  "%[^12.][0-9][0-9]%" )) AND 

(NOT ( 'Subnet' LIKE  "%25[6-9]%" )) AND 

(NOT ( 'Subnet' LIKE  "%2[6-9][0-9]%" )) AND 

(NOT ( 'Subnet' LIKE  "%.0[0-9]%" )) AND 

(NOT ( 'Subnet' LIKE  "0[0-9]%" )) AND 

(NOT ( 'Subnet' LIKE  "0.0.0.0" 

 

Susan



 
On 5/7/07, Thad K Esser <[EMAIL PROTECTED]> wrote: 

** 
There was a discussion about IP Validation last June.  Search
the archives for messages with the subject line: "Need IP Validation
workflow from ITSM 5.6" 

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours." --
Richard Bach 



"Durrant, Michael M. - ITSD" <[EMAIL PROTECTED] > 
Sent by: "Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG  > 

05/04/2007 10:52 AM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: IP Address Pattern matching 







Thanks for the suggestions Joe and Axton - I think I'm going to
take the
display-only fields route and concatenate that.

Another (much more complex) idea I had was creating a filter API
plugin 
that would provide either a) specific content-based formatting
or b)
standard regular expressions.  If AR System had "standard" (as
opposed
to their hack of an implementation) regex capabilities, I would
be very 
very very happy.


Michael Durrant
[EMAIL PROTECTED]
Share what you know.  Learn what you don't. 




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto: arslist@ARSLIST.ORG  ] On
Behalf Of Axton
Sent: Friday, May 04, 2007 10:52 AM
To: arslist@ARSLIST.ORG 
Subject: Re: IP Address Pattern matching

You could also parse the char value and write each octet to an
integer
field, in which case testing the limits becomes much easier.
Each octet
is an 8-bit value, comparative operations against an integer for
this 
type of data is much easier with a data type that easily
represents the
true value.  A 3 character string is really 24-bit for single
byte
characters and up to 48-bit for double-byte characters...
This is not the best way to store the data to test it the way
you want. 
Although, if you converted the represented 8-bit value from a
string
into a character, you could easily test it.

Axton Grams

On 5/4/07, Joe D'Souza < [EMAIL PROTECTED]
 > wrote:
> I didn't think of the 000 possibility.. I guess besides
checking the 
> length, if you use the solution I suggested earlier, you would
need to

> check these possibilities too and eliminate them.. and then 
concatenate the 4 values..
>
> Also make sure you think ahead for IP6 and make allowances for
that
too..
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] Behalf Of Axton
> Sent: Friday, May 04, 2007 12:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: IP Address Pattern matching
>
>
> Not only that, you could enter 900.999.123.000.
>
> There are perl libraries that are very good at this.  If you
don't 
> want to go that route, you could parse the octets into
separate 
> fields, then check those.  There was also a thread a couple of
months 
> back that had a very very long qual that could b

Manual Removal of Forms from Database

[Kendhammer, Mike]

Hi,

 

Without going into a long story here, I try to explain the aftermath...

 

I have a number of Join forms that appear to have been corrupted.  The
view and corresponding record in the ARSCHEMA table exist, yet they do
not appear in the Admin Tool.  (Yes, I did check that the 'By Form'
filter was set to All Forms...:-) )  They don't compile, thus underlying
tables have been altered or are gone.  I do see an error in the
arerror.log file stating "The form definition file field count does not
match number of fields in the file (ARERR 403)" then the form name. 

 

I need to know besides dropping the T and H tables and deleting the
records from the ARSCHEMA table, what other tables need to be updated or
dropped?  It looks like records in many of the 'FIELD*' tables may need
to be updated as well.  I no longer need these join forms, thus I don't
need to worry about restoring them.

 

 We are running ARS 6.3.0 patch 20 on HP-UX 11i/Oracle 9i.

 

If anyone has gone through the process of manually removing tables
within ARS, I'll like to hear your comments or see any notes/steps you
may have or gone through to do it.

 

Thanks!

 

Mike K.

American Standard/Trane


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Re: IP Address Pattern matching

[Susan Palmer]

Thanks David ... I appreciate the info.  It was very clear last June ...
guess my memory is archiving to some unknown destination!

Susan


On 5/7/07, Shellman, David <[EMAIL PROTECTED]> wrote:


** Susan,

The ^ is an anchor used in pattern matching.  It is used to anchor the
match to the first character.  In this case it should not allow single digit
values.  The 6th line would not allow values of 12. within the string.

Dave

 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Susan Palmer
*Sent:* Monday, May 07, 2007 2:26 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: IP Address Pattern matching


** Funny this question came up ... I was in the process of reviewing the
critieria I have on numerous IP fields for checking validity.  It seems I'm
allowing .0 in the fourth octet and probably should not be.  I've been
trying to decipher what each line means.  I haven't looked up what the
carrot in line 4 means yet.  We have 15 IP fields I have to validate.

I had been given the following Run IF and have been using it in filters.


*( 'Subnet' !=  $NULL$ ) **AND** *

*(NOT (( 'Subnet' LIKE  "[0-9]%.[0-9]%.[0-9]%.%[0-9]" ) **AND** *

*(NOT ( 'Subnet' LIKE  "%.%.%.%.%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%[^0-9.]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%[0-9][0-9][0-9][0-9]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%[^12.][0-9][0-9]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%25[6-9]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%2[6-9][0-9]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "%.0[0-9]%" )) **AND** *

*(NOT ( 'Subnet' LIKE  "0[0-9]%" )) **AND** *
*(NOT ( 'Subnet' LIKE  "0.0.0.0" *

**

*Susan*



On 5/7/07, Thad K Esser <[EMAIL PROTECTED]> wrote:
>
> **
> There was a discussion about IP Validation last June.  Search the
> archives for messages with the subject line: "Need IP Validation workflow
> from ITSM 5.6"
>
> *Thad Esser*
> Remedy Developer
> "*Argue for your limitations, and sure enough, they're yours." *--
> Richard Bach
>
>
>   *"Durrant, Michael M. - ITSD" <[EMAIL PROTECTED] >*
> Sent by: "Action Request System discussion list(ARSList)"  >
>
> 05/04/2007 10:52 AM   Please respond to
> arslist@ARSLIST.ORG
>
>To
> arslist@ARSLIST.ORG  cc
>   Subject
> Re: IP Address Pattern matching
>
>
>
>
>
> Thanks for the suggestions Joe and Axton - I think I'm going to take the
> display-only fields route and concatenate that.
>
> Another (much more complex) idea I had was creating a filter API plugin
> that would provide either a) specific content-based formatting or b)
> standard regular expressions.  If AR System had "standard" (as opposed
> to their hack of an implementation) regex capabilities, I would be very
> very very happy.
>
>
> Michael Durrant
> [EMAIL PROTECTED]
> Share what you know.  Learn what you don't.
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto: [EMAIL PROTECTED] On Behalf Of Axton
> Sent: Friday, May 04, 2007 10:52 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: IP Address Pattern matching
>
> You could also parse the char value and write each octet to an integer
> field, in which case testing the limits becomes much easier.  Each octet
> is an 8-bit value, comparative operations against an integer for this
> type of data is much easier with a data type that easily represents the
> true value.  A 3 character string is really 24-bit for single byte
> characters and up to 48-bit for double-byte characters...
> This is not the best way to store the data to test it the way you want.
> Although, if you converted the represented 8-bit value from a string
> into a character, you could easily test it.
>
> Axton Grams
>
> On 5/4/07, Joe D'Souza < [EMAIL PROTECTED]> wrote:
> > I didn't think of the 000 possibility.. I guess besides checking the
> > length, if you use the solution I suggested earlier, you would need to
>
> > check these possibilities too and eliminate them.. and then
> concatenate the 4 values..
> >
> > Also make sure you think ahead for IP6 and make allowances for that
> too..
> >
> > Joe
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] Behalf Of Axton
> > Sent: Friday, May 04, 2007 12:37 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: IP Address Pattern matching
> >
> >
> > Not only that, you could enter 900.999.123.000.
> >
> > There are perl libraries that are very good at this.  If you don't
> > want to go that route, you could parse the octets into separate
> > fields, then check those.  There was also a thread a couple of months
> > back that had a very very long qual that could be used to evaluate the
>
> > value.
> >
> > Axton Grams
> >
> > On 5/4/07, Durrant, Michael M. - ITSD < [EMAIL PROTECTED]> wrote:
> > > **
> > >
> > > Anyone have suggestions for matching an IP address pattern
> > (###.###.###.###)
> > > in a Character Field?  I could use
> > > [0-9][0-9][0-9].[0-9][0-9][

Re: Email Engine

[Jack Samson]

I thought I would post this one more time.


Hi,

We are using ARS version 6.03.  Does anyone know if you can set the Priority 
in an email and have the email engine iterpret it for incoming emails? Can 
it interpret it without using email templates?


I see a Priority field in the AR System Email Message form. When I send an 
email out via Outlook as High, the Priority is always set to a value of 3.


Thanks,

Jackson

_
Watch free concerts with Pink, Rod Stewart, Oasis and more.  Visit MSN In 
Concert today. http://music.msn.com/presents?icid=ncmsnpresentstagline


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Re: Email Engine

[Roger Justice]

You will have to create some custom workflow to capture the priority and most 
likely a new form to capture the data that is in the email. I had a customer 
that was using CA Unicenter that would send email alerts I used the from to 
capture the email and then parse it into a new form to be used to create a new 
HPD Ticket. 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 3:08 PM
Subject: Re: Email Engine


I thought I would post this one more time. 
 
Hi, 
 
We are using ARS version 6.03. Does anyone know if you can set the Priority in 
an email and have the email engine iterpret it for incoming emails? Can it 
interpret it without using email templates? 
 
I see a Priority field in the AR System Email Message form. When I send an 
email out via Outlook as High, the Priority is always set to a value of 3. 
 
Thanks, 
 
Jackson 
 
_ 
Watch free concerts with Pink, Rod Stewart, Oasis and more. Visit MSN In 
Concert today. http://music.msn.com/presents?icid=ncmsnpresentstagline 
 
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AOL now offers free email to everyone.  Find out more about what's free from 
AOL at AOL.com.

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Re: Manual Removal of Forms from Database

[L. J. Head]

Well...I've never done this myself...but you are in luck...with Join Forms
you don't have T and H's 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Monday, May 07, 2007 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Manual Removal of Forms from Database

Hi,

 

Without going into a long story here, I try to explain the aftermath...

 

I have a number of Join forms that appear to have been corrupted.  The view
and corresponding record in the ARSCHEMA table exist, yet they do not appear
in the Admin Tool.  (Yes, I did check that the 'By Form'
filter was set to All Forms...:-) )  They don't compile, thus underlying
tables have been altered or are gone.  I do see an error in the arerror.log
file stating "The form definition file field count does not match number of
fields in the file (ARERR 403)" then the form name. 

 

I need to know besides dropping the T and H tables and deleting the records
from the ARSCHEMA table, what other tables need to be updated or dropped?
It looks like records in many of the 'FIELD*' tables may need to be updated
as well.  I no longer need these join forms, thus I don't need to worry
about restoring them.

 

 We are running ARS 6.3.0 patch 20 on HP-UX 11i/Oracle 9i.

 

If anyone has gone through the process of manually removing tables within
ARS, I'll like to hear your comments or see any notes/steps you may have or
gone through to do it.

 

Thanks!

 

Mike K.

American Standard/Trane



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Re: Notification Preferences for ITSM 7.X - System Default types

[Roger Justice]

I just finished digging into the notification workflow and you need to review 
the NTE:CFG-Notification Events form and the ITSM configuration manual around 
pages 160 to 163. I think you will find by disabling some of the default 
notifications and creating some new ones you will be able to do what you want. 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 11:32 AM
Subject: Re: Notification Preferences for ITSM 7.X - System Default types


** 
What I ideally would want to do is for certain people who are only technicians 
(who are not supervisors for the groups) would be to change their Group 
Notification To No for the Incident Assignment Notification.
 
If I created an entry for Incident Assignement for the person and specified No 
for Group Notification, would that override the System default notification for 
Incident Assignment Notification?




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Roger Justice
Sent: Monday, May 07, 2007 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Preferences for ITSM 7.X - System Default types


** 
If the Supervisor gets the notifications all of the people in the group get 
them. the new notifications are held in the SYS:Notifications form you might be 
able to create new entries to be able to have this work the way you want by 
reviewing all of the new notification workflow and adding some new workflow.
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 11:12 AM
Subject: Notification Preferences for ITSM 7.X - System Default types


** 
Ive been working on building out on our test instance of ITSM 7.X to more or 
less simulate how we would envision our upgrade to go with production.
I was trying to see if I could change the notification preference for a person 
profile so that the person will only get Incident Assignment notifications if 
they were assigned as an individual but not if the assignment went to their 
group.
We have some groups from our broadcast areas that have supervisors that handle 
taking the tickets in their group and assigning then to the technicians.
They do not want the technicians to get the notification when the ticket is 
assigned only to their group to prevent them from picking up the ticket 
themselves.
It seems that however in Notification preferences I cant modify "System 
Default" types at all. 
Does anyone know of a simple back door way to update them? 
Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 
__20060125___This posting was submitted with HTML in it___ 


AOL now offers free email to everyone. Find out more about what's free from AOL 
at AOL.com.

__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 

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AOL at AOL.com.

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Palm Treo

[Rogerio]

Hi everyone,

 

Is there a way (client/integration) to access (view/update) remedy data in
Palm Treo 1?

 

TIA,

 

Rogerio

__20060125___This posting was submitted with HTML in
it___

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<>

Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people

[Schryver, Curt]

Eric,
 
Any update on this issue?  BMC keeps telling me that everything is
working as intended.  About a -7 on the 1-to-10 helpful scale.
 
Thanks,
  Curt

Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alfonso Eric B Contr 95
CG/SCCSS
Sent: Wednesday, May 02, 2007 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for
use by several people


** 
Here is what we discovered in our testing during the install of Remedy
User Tool 7.0.01 Patch 002
 
User 1 installs the tool and the HOME folder does default to
C:\Documents and Settings\\Application Data\AR System\HOME.  It
creates the folder for storing macros and saved searches called arcmds.
 
User 2 logs in to Remedy on that same PC.  A message pops up from Remedy
saying the HOME folder  does not exist and asks if user 2 wants to
create it.  The message states it will be created at C:\Documents and
Settings\\Application Data\AR System\HOME.  User 2 clicks "Yes".
The HOME folder is created at the specifies location but it does not
create the arcmds folder.
 
We reported this as a bug (SW00255608) and Remedy accepted it as a bug
but even after explaining the problem no less than 5 times via email and
by phone, the tech support rep logged the problem with an inaccurate
description.  It was then closed saying it was corrected.  I am going to
submit it again as a bug today.  
 
Eric Alfonso, Contractor, 95 CG/SCCSS 
DSN 525-9192 
COMM 661-275-9192 
Remedy Support Team 
[EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Schryver, Curt
Sent: Tuesday, May 01, 2007 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use
by several people


** 

Good afternoon.  Hope this note finds you all well. 

I'm working on putting together the specifications for installing the
above software via SMS.  We will be creating a silent installation
package.  When I perform a default installation (including paths), the
setup wants to place the Home folder under my %USERPROFILE%.  We like
this concept as we would want different people logging onto a PC to have
their own Home folders (macros, etc.)  However, this path is hard-coded
in the registry under the HKEY_LOCAL_MACHINE hive so it will be used for
everyone who logs onto the PC.  In our environment, most customers do
not have administrator rights on their PCs.  When they log onto a PC
that was 'set up' for someone else, they won't have any rights to the
Home folder as it is under someone else's profile.  They are offered the
ability to create some folders (via a very confusing error message).  If
they do that, they don't have any of the server settings, etc. that were
defined during the installation process.  I 'worked' with BMC and their
answer was, you guessed it, "it is functioning as intended."  To
eliminate the error, they suggest placing the Home folder in a location
where everyone can get to it.  We've done this in the past with previous
versions and it works, but we ran into situations where people were
seeing/changing/deleting other users' macros, etc.

Has anyone run into this and come up with a workable solution?  We're
toying around with installing and copying files to all existing profiles
including the default profile so future logons would also get the
'stuff.'  But, this can be messy and we shouldn't have to do it!

Thanks in advance! 

Curt 

Curt A. Schryver 
Remedy Administrator 
Tyco Electronics 
100 AMP Drive 
MS 161-043 
Harrisburg, PA 17105 
717-810-2109 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ 

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Re: Palm Treo

[Roger Justice]

**

Check these 2 technology partners:


 


http://www.aeroprise.com 


 


http://www.mobilereach.com 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 3:07 PM
Subject: Palm Treo





** 





Hi everyone,


 


Is there a way (client/integration) to access (view/update) remedy data in Palm Treo 1?


 


TIA,




 


Rogerio


__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ 


 



AOL now offers free email to everyone.  Find out more about what's free from AOL at AOL.com.



__20060125___This posting was submitted with HTML in it___
<>

Re: Palm Treo

[Easter, David]

You may want to look into Aeroprise or MobileReach - two BMC partners
that supply BMC Remedy integration solutions for mobile users.  
 
http://www.aeroprise.com/
http://www.mobilereach.com/ 
 
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rogerio
Sent: Monday, May 07, 2007 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Palm Treo


** 

Hi everyone,

 

Is there a way (client/integration) to access (view/update) remedy data
in Palm Treo 1?

 

TIA,

 

 Rogerio

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

___
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<>

Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people

[Susan Palmer]

You're a very generous rater considering it's not really working  isn't
it kind of like a losing team ... aren't they generally below 500 (5) ?

Susan   :)


On 5/7/07, Schryver, Curt <[EMAIL PROTECTED]> wrote:


** Eric,

Any update on this issue?  BMC keeps telling me that everything is working
as intended.  About a -7 on the 1-to-10 helpful scale.

Thanks,
  Curt

*Curt A. Schryver*
717-810-2109 tel
[EMAIL PROTECTED]


 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Alfonso Eric B Contr 95 CG/SCCSS
*Sent:* Wednesday, May 02, 2007 1:19 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for
use by several people


 ** Here is what we discovered in our testing during the install of Remedy
User Tool 7.0.01 Patch 002

User 1 installs the tool and the HOME folder does default to C:\Documents
and Settings\\Application Data\AR System\HOME.  It creates the
folder for storing macros and saved searches called arcmds.

User 2 logs in to Remedy on that same PC.  A message pops up from Remedy
saying the HOME folder  does not exist and asks if user 2 wants to create
it.  The message states it will be created at C:\Documents and
Settings\\Application Data\AR System\HOME.  User 2 clicks "Yes".
The HOME folder is created at the specifies location but it does not create
the arcmds folder.

We reported this as a bug (SW00255608) and Remedy accepted it as a bug but
even after explaining the problem no less than 5 times via email and by
phone, the tech support rep logged the problem with an inaccurate
description.  It was then closed saying it was corrected.  I am going to
submit it again as a bug today.

 Eric Alfonso, Contractor, 95 CG/SCCSS
DSN 525-9192
COMM 661-275-9192
Remedy Support Team
[EMAIL PROTECTED] <[EMAIL PROTECTED]>


 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Schryver, Curt
*Sent:* Tuesday, May 01, 2007 11:21 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Installing BMC Remedy User 7.0.01 patch 002 on one PC for use
by several people


**

Good afternoon.  Hope this note finds you all well.

I'm working on putting together the specifications for installing the
above software via SMS.  We will be creating a silent installation package.
When I perform a default installation (including paths), the setup wants to
place the Home folder under my %USERPROFILE%.  We like this concept as we
would want different people logging onto a PC to have their own Home folders
(macros, etc.)  However, this path is hard-coded in the registry under the
HKEY_LOCAL_MACHINE hive so it will be used for everyone who logs onto the
PC.  In our environment, most customers do not have administrator rights on
their PCs.  When they log onto a PC that was 'set up' for someone else, they
won't have any rights to the Home folder as it is under someone else's
profile.  They are offered the ability to create some folders (via a very
confusing error message).  If they do that, they don't have any of the
server settings, etc. that were defined during the installation process.  I
'worked' with BMC and their answer was, you guessed it, "it is functioning
as intended."  To eliminate the error, they suggest placing the Home folder
in a location where everyone can get to it.  We've done this in the past
with previous versions and it works, but we ran into situations where people
were seeing/changing/deleting other users' macros, etc.

Has anyone run into this and come up with a workable solution?  We're
toying around with installing and copying files to all existing profiles
including the default profile so future logons would also get the 'stuff.'
But, this can be messy and we shouldn't* have* to do it!

Thanks in advance!

Curt

*Curt A. Schryver*
Remedy Administrator
Tyco Electronics
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
717-810-2109 tel
717-810-2124 fax
[EMAIL PROTECTED]
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___
__20060125___This posting was submitted with HTML in
it___



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Are"

Re: Email Engine

[Rick Cook]

I think that the priority of the Remedy Email record is different than the
Priority on an actual Outlook Email.  Not sure how you would reconcile the
two, or set the Outlook email priority without some sort of OLE hook.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson
Sent: Monday, May 07, 2007 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine

I thought I would post this one more time.


Hi,

We are using ARS version 6.03.  Does anyone know if you can set the Priority
in an email and have the email engine iterpret it for incoming emails? Can
it interpret it without using email templates?

I see a Priority field in the AR System Email Message form. When I send an
email out via Outlook as High, the Priority is always set to a value of 3.

Thanks,

Jackson

_
Watch free concerts with Pink, Rod Stewart, Oasis and more.  Visit MSN In
Concert today. http://music.msn.com/presents?icid=ncmsnpresentstagline


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Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people

[Schryver, Curt]

Please note the negative symbol.

Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Monday, May 07, 2007 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for
use by several people


** 
You're a very generous rater considering it's not really working 
isn't it kind of like a losing team ... aren't they generally below 500
(5) ?
 
Susan   :)

 
On 5/7/07, Schryver, Curt <[EMAIL PROTECTED]> wrote: 

** 
Eric,
 
Any update on this issue?  BMC keeps telling me that everything
is working as intended.  About a -7 on the 1-to-10 helpful scale. 
 
Thanks,
  Curt

Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Alfonso Eric B Contr 95
CG/SCCSS
Sent: Wednesday, May 02, 2007 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing BMC Remedy User 7.0.01 patch 002 on one
PC for use by several people

 

** 
Here is what we discovered in our testing during the install of
Remedy User Tool 7.0.01 Patch 002
 
User 1 installs the tool and the HOME folder does default to
C:\Documents and Settings\\Application Data\AR System\HOME.  It
creates the folder for storing macros and saved searches called arcmds. 
 
User 2 logs in to Remedy on that same PC.  A message pops up
from Remedy saying the HOME folder  does not exist and asks if user 2
wants to create it.  The message states it will be created at
C:\Documents and Settings\\Application Data\AR System\HOME.
User 2 clicks "Yes".  The HOME folder is created at the specifies
location but it does not create the arcmds folder. 
 
We reported this as a bug (SW00255608) and Remedy accepted it as
a bug but even after explaining the problem no less than 5 times via
email and by phone, the tech support rep logged the problem with an
inaccurate description.  It was then closed saying it was corrected.  I
am going to submit it again as a bug today.  
 

Eric Alfonso, Contractor, 95 CG/SCCSS 
DSN 525-9192 
COMM 661-275-9192 
Remedy Support Team 
[EMAIL PROTECTED]
 
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Schryver, Curt
Sent: Tuesday, May 01, 2007 11:21 AM
To: arslist@ARSLIST.ORG 
Subject: Installing BMC Remedy User 7.0.01 patch 002 on one PC
for use by several people

 
** 

Good afternoon.  Hope this note finds you all well. 

I'm working on putting together the specifications for
installing the above software via SMS.  We will be creating a silent
installation package.  When I perform a default installation (including
paths), the setup wants to place the Home folder under my %USERPROFILE%.
We like this concept as we would want different people logging onto a PC
to have their own Home folders (macros, etc.)  However, this path is
hard-coded in the registry under the HKEY_LOCAL_MACHINE hive so it will
be used for everyone who logs onto the PC.  In our environment, most
customers do not have administrator rights on their PCs.  When they log
onto a PC that was 'set up' for someone else, they won't have any rights
to the Home folder as it is under someone else's profile.  They are
offered the ability to create some folders (via a very confusing error
message).  If they do that, they don't have any of the server settings,
etc. that were defined during the installation process.  I 'worked' with
BMC and their answer was, you guessed it, "it is functioning as
intended."  To eliminate the error, they suggest placing the Home folder
in a location where everyone can get to it.  We've done this in the past
with previous versions and it works, but we ran into situations where
people were seeing/changing/deleting other users' macros, etc. 

Has anyone run into this and come up with a workable solution?
We're toying around with installing and copying files to all existing
profiles including the default profile so future logons would also get
the 'stuff.'  But, this can be messy and we shouldn't have to do it!

Thanks in advance! 

Curt 

Curt A. Schryver 
Remedy Administrator 
Tyco Electronics 
100 AMP Drive 
MS 161-043 
Harrisburg, PA 17105 
717-810-2109 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 

__20060125___This posting was submitted with
HTML in it___ __20060125

Re: Palm Treo

[L. J. Head]

Doesn't the Treo have an actual browser like the blackberries do?  If so you
should be able to just use Mid-Tier

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Monday, May 07, 2007 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Palm Treo


** 
Check these 2 technology partners:
 
  http://www.aeroprise.com 
 
  http://www.mobilereach.com 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 3:07 PM
Subject: Palm Treo


** 
Hi everyone,
 
Is there a way (client/integration) to access (view/update) remedy data in
Palm Treo 1?
 
TIA,
 
Rogerio
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ 
  _  

AOL now offers free email to everyone. Find out more about what's free from
AOL at   AOL.com.

__20060125___This posting was submitted with HTML in
it___ 

___
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Answers Are"
<>

Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people

[L. J. Head]

I didn't see it either...

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Schryver, Curt
Sent: Monday, May 07, 2007 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use
by several people


** 
Please note the negative symbol.

Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Monday, May 07, 2007 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use
by several people


** 
You're a very generous rater considering it's not really working  isn't
it kind of like a losing team ... aren't they generally below 500 (5) ?
 
Susan   :)

 
On 5/7/07, Schryver, Curt <[EMAIL PROTECTED]> wrote: 

** 
Eric,
 
Any update on this issue?  BMC keeps telling me that everything is working
as intended.  About a -7 on the 1-to-10 helpful scale. 
 
Thanks,
  Curt

Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED]   

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG   ] On Behalf Of
Alfonso Eric B Contr 95 CG/SCCSS
Sent: Wednesday, May 02, 2007 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use
by several people

 

** 
Here is what we discovered in our testing during the install of Remedy User
Tool 7.0.01 Patch 002
 
User 1 installs the tool and the HOME folder does default to C:\Documents
and Settings\\Application Data\AR System\HOME.  It creates the
folder for storing macros and saved searches called arcmds. 
 
User 2 logs in to Remedy on that same PC.  A message pops up from Remedy
saying the HOME folder  does not exist and asks if user 2 wants to create
it.  The message states it will be created at C:\Documents and
Settings\\Application Data\AR System\HOME.  User 2 clicks "Yes".
The HOME folder is created at the specifies location but it does not create
the arcmds folder. 
 
We reported this as a bug (SW00255608) and Remedy accepted it as a bug but
even after explaining the problem no less than 5 times via email and by
phone, the tech support rep logged the problem with an inaccurate
description.  It was then closed saying it was corrected.  I am going to
submit it again as a bug today.  
 

Eric Alfonso, Contractor, 95 CG/SCCSS 
DSN 525-9192 
COMM 661-275-9192 
Remedy Support Team 
  [EMAIL PROTECTED] 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG   ] On Behalf Of
Schryver, Curt
Sent: Tuesday, May 01, 2007 11:21 AM
To: arslist@ARSLIST.ORG   
Subject: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by
several people

 
** 

Good afternoon.  Hope this note finds you all well. 

I'm working on putting together the specifications for installing the above
software via SMS.  We will be creating a silent installation package.  When
I perform a default installation (including paths), the setup wants to place
the Home folder under my %USERPROFILE%.  We like this concept as we would
want different people logging onto a PC to have their own Home folders
(macros, etc.)  However, this path is hard-coded in the registry under the
HKEY_LOCAL_MACHINE hive so it will be used for everyone who logs onto the
PC.  In our environment, most customers do not have administrator rights on
their PCs.  When they log onto a PC that was 'set up' for someone else, they
won't have any rights to the Home folder as it is under someone else's
profile.  They are offered the ability to create some folders (via a very
confusing error message).  If they do that, they don't have any of the
server settings, etc. that were defined during the installation process.  I
'worked' with BMC and their answer was, you guessed it, "it is functioning
as intended."  To eliminate the error, they suggest placing the Home folder
in a location where everyone can get to it.  We've done this in the past
with previous versions and it works, but we ran into situations where people
were seeing/changing/deleting other users' macros, etc. 

Has anyone run into this and come up with a workable solution?  We're toying
around with installing and copying files to all existing profiles including
the default profile so future logons would also get the 'stuff.'  But, this
can be messy and we shouldn't have to do it!

Thanks in advance! 

Curt 

Curt A. Schryver 
Remedy Administrator 
Tyco Electronics 
100 AMP Drive 
MS 161-043 
Harrisburg, PA 17105 
717-810-2109 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ 
__20060125___This posti

Re: Remedy Developer needed in Denver,CO.

[Nachi Govindasamy]

I am not a US citizen. I may not be able to work for them.
 
Thanks,
-Nachi

- Original Message 
From: Jaspal Nandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, May 7, 2007 11:16:43 AM
Subject: Remedy Developer needed in Denver,CO.

**



 
 

 

 

 

 









Hi
All,
 

We
need a Remedy Developer for our client in Denver 
 CO . The nature of Project is
such we only need US Citizens.
 

Duration: 7 Months + Probability of Extension
 

Location: Denver, CO.
 

Position Description: 
 

Extensive knowledge in
ITSM Suite / Release 6+; Extensive knowledge of Remedy installation, patches,
updates/upgrades and customization; Customizing Remedy Applications; Excellent
knowledge of Crystal Reports; Advanced problem solving skills and the ability
to work collaboratively with other departments to resolve complex issues with
innovative solutions; Adaptability and willingness to learn new tools and
applications; Demonstrated ability to prioritize work load and meet multiple
project deadlines; Ability to adapt in a dynamic work environment and make
independent decisions.
 

  
 

If you or you know
someone might be interested please forward this to him.
 

Thank
you and have a great day. 
 

Regards,
 

Jaspal Nandra
 

973-889-5225
 

[EMAIL PROTECTED] 
 

  
 

  
 

  
 




__20060125___This posting was submitted with HTML in it___





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http://mail.yahoo.com 

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Re: Remedy Developer needed in Denver,CO.

[Jaspal Nandra]

Yes we only need US Citizens.

 

Regards,

Jaspal Nandra

973-889-5225

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nachi Govindasamy
Sent: Monday, May 07, 2007 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer needed in Denver,CO.

 

I am not a US citizen. I may not be able to work for them.

 

Thanks,
-Nachi

 

- Original Message 
From: Jaspal Nandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, May 7, 2007 11:16:43 AM
Subject: Remedy Developer needed in Denver,CO.

** 

Hi All,

We need a Remedy Developer for our client in Denver CO . The nature of
Project is such we only need US Citizens.

Duration: 7 Months + Probability of Extension

Location: Denver, CO.

Position Description: 

Extensive knowledge in ITSM Suite / Release 6+; Extensive knowledge of
Remedy installation, patches, updates/upgrades and customization;
Customizing Remedy Applications; Excellent knowledge of Crystal Reports;
Advanced problem solving skills and the ability to work collaboratively
with other departments to resolve complex issues with innovative
solutions; Adaptability and willingness to learn new tools and
applications; Demonstrated ability to prioritize work load and meet
multiple project deadlines; Ability to adapt in a dynamic work
environment and make independent decisions.

 

If you or you know someone might be interested please forward this to
him.

Thank you and have a great day. 

Regards,

Jaspal Nandra

973-889-5225

[EMAIL PROTECTED] 

 

 

 

__20060125___This posting was submitted with HTML in
it___ 

 

 

  _  

Ahhh...imagining that irresistible "new car" smell?
Check out new cars at Yahoo! Autos.
  

__20060125___This posting was submitted with HTML in
it___

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Re: Remedy Developer needed in Denver,CO.

[Eric Cleereman (IT)]

Nachi,
 
You may want to double-check that.  The posting states "we only need US 
Citizens."  I'm not an expert, but that may not be legal.
 
Title VII of the Civil Rights Act of 1964 explicitly prohibits employment 
discrimination based on race, color, religion, sex, or national origin.
 
The U.S. Equal Employment Opportunity Commission (EEOC)'s site shows that in 
Fiscal 2006, the EEOC received 8,327 charges of national origin discrimination. 
 Of these 8,181 charges were resolved, and monetary benefits for charging 
parties totaled $21.2 million.  
 
That was an averages $2591.37 per charge, not including charged settled through 
litigation.  So if they don't hire you based on that, you may stand to make 
some decent money for your trouble.
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Nachi Govindasamy
Sent: Monday, May 07, 2007 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer needed in Denver,CO.


** 
I am not a US citizen. I may not be able to work for them.

 
Thanks,
-Nachi 


- Original Message 
From: Jaspal Nandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, May 7, 2007 11:16:43 AM
Subject: Remedy Developer needed in Denver,CO.

** 

Hi All,

We need a Remedy Developer for our client in Denver CO . The nature of Project 
is such we only need US Citizens.

Duration: 7 Months + Probability of Extension

Location: Denver, CO.

Position Description: 

Extensive knowledge in ITSM Suite / Release 6+; Extensive knowledge of Remedy 
installation, patches, updates/upgrades and customization; Customizing Remedy 
Applications; Excellent knowledge of Crystal Reports; Advanced problem solving 
skills and the ability to work collaboratively with other departments to 
resolve complex issues with innovative solutions; Adaptability and willingness 
to learn new tools and applications; Demonstrated ability to prioritize work 
load and meet multiple project deadlines; Ability to adapt in a dynamic work 
environment and make independent decisions.

 

If you or you know someone might be interested please forward this to him.

Thank you and have a great day. 

Regards,

Jaspal Nandra

973-889-5225

[EMAIL PROTECTED] 

 

 

 

__20060125___This posting was submitted with HTML in it___ 


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Check out new  

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Re: Manual Removal of Forms from Database

[Robert Molenda]

I'm attaching some SQL that you can use to determine what is blasted in
the definitions, at least from the ARServer definitions layer.

The script only LISTS the stuff which is wrong, and you can manually
clean it up accordingly. (Set output text on).

Standard words of caution: COMPLETE BACKUP B4 Cleanup

On the joins, they do not create B/T/H tables, but they do create VIEWS
of those schemaID's. Then the "Named view" does the select from the
T-view.

So if your SYSDepends table is accurate (which mine is not :( ) you need
to drop the views in the proper order.

If you have Q's about the script you can contact me privately, etc.

GOOD LUCK, and PS> I periodically about once a quarter use the script to
check the ARSystem data for problems...

Thanks-n-advance; 
HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 
Quality begins with your actions.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Monday, May 07, 2007 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Manual Removal of Forms from Database

Hi,

 

Without going into a long story here, I try to explain the aftermath...

 

I have a number of Join forms that appear to have been corrupted.  The
view and corresponding record in the ARSCHEMA table exist, yet they do
not appear in the Admin Tool.  (Yes, I did check that the 'By Form'
filter was set to All Forms...:-) )  They don't compile, thus underlying
tables have been altered or are gone.  I do see an error in the
arerror.log file stating "The form definition file field count does not
match number of fields in the file (ARERR 403)" then the form name. 

 

I need to know besides dropping the T and H tables and deleting the
records from the ARSCHEMA table, what other tables need to be updated or
dropped?  It looks like records in many of the 'FIELD*' tables may need
to be updated as well.  I no longer need these join forms, thus I don't
need to worry about restoring them.

 

 We are running ARS 6.3.0 patch 20 on HP-UX 11i/Oracle 9i.

 

If anyone has gone through the process of manually removing tables
within ARS, I'll like to hear your comments or see any notes/steps you
may have or gone through to do it.

 

Thanks!

 

Mike K.

American Standard/Trane



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use ARSystem
/* 
These queries will help find bad schemaId references.  All of these except the 
first should return 0 rows.  If they return rows there is extra data that 
should not be in these tables. 
*/
/* select schemaId from arschema */
print 1
go
select * from schema_group_ids where schemaId not in ( select schemaId from 
arschema )
print 2
go
select * from subadmin_group where schemaId not in ( select schemaId from 
arschema )
print 3
go
select * from schema_list_fields where schemaId not in ( select schemaId from 
arschema )
print 4
go
select * from schema_sort where schemaId not in ( select schemaId from arschema 
)
print 5
go
select * from schema_index where schemaId not in ( select schemaId from 
arschema )
print 6
go
select * from schema_join where schemaId not in ( select schemaId from arschema 
)
print 7
go
select * from schema_view where schemaId not in ( select schemaId from arschema 
)
print 8
go
select * from field where schemaId not in ( select schemaId from arschema )
print 9
go
select * from vui where schemaId not in ( select schemaId from arschema )
print 10
go
select * from field_dispprop where schemaId not in ( select schemaId from 
arschema )
print 11
go
select * from field_int where schemaId not in ( select schemaId from arschema )
print 12
go
select * from field_real where schemaId not in ( select schemaId from arschema )
print 13
go
select * from field_diary where schemaId not in ( select schemaId from arschema 
)
print 14
go
select * from field_char where schemaId not in ( select schemaId from arschema )
print 15
go
select * from field_enum where schemaId not in ( select schemaId from arschema )
print 16
go
select * from field_enum_values where schemaId not in ( select schemaId from 
arschema )
print 17
go
select * from field_permissions where schemaId not in ( select schemaId from 
arschema )
print 18
go
select * from field_attach where schemaId not in ( select schemaId from 
arschema )
print 19
go
select * from field_table where schemaId not in ( select schemaId from arschema 
)
print 20
go
select * from field_column where schemaId not in ( select schemaId from 
arschema )
print 21
go
select * from field_dec where schemaId not in ( select schemaId from arschema )
print 22

Re: Remedy Developer needed in Denver,CO.

[Roger Justice]

Remember Federal Agencies can limit who works for them. 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 4:06 PM
Subject: Re: Remedy Developer needed in Denver,CO.


** 
Nachi,
 
You may want to double-check that.  The posting states "we only need US 
Citizens."  I'm not an expert, but that may not be legal.
 
Title VII of the Civil Rights Act of 1964 explicitly prohibits employment 
discrimination based on race, color, religion, sex, or national origin.
 
The U.S. Equal Employment Opportunity Commission (EEOC)'s site shows that in 
Fiscal 2006, the EEOC received 8,327 charges of national origin discrimination. 
 Of these 8,181 charges were resolved, and monetary benefits for charging 
parties totaled $21.2 million.  
 
That was an averages $2591.37 per charge, not including charged settled through 
litigation.  So if they don't hire you based on that, you may stand to make 
some decent money for your trouble.
 
Eric Cleereman
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Nachi Govindasamy
Sent: Monday, May 07, 2007 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer needed in Denver,CO.


** 
I am not a US citizen. I may not be able to work for them.

 
Thanks,
-Nachi 



- Original Message 
From: Jaspal Nandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, May 7, 2007 11:16:43 AM
Subject: Remedy Developer needed in Denver,CO.

** 
Hi All,
We need a Remedy Developer for our client in Denver CO . The nature of Project 
is such we only need US Citizens.
Duration: 7 Months + Probability of Extension
Location: Denver, CO.
Position Description: 
Extensive knowledge in ITSM Suite / Release 6+; Extensive knowledge of Remedy 
installation, patches, updates/upgrades and customization; Customizing Remedy 
Applications; Excellent knowledge of Crystal Reports; Advanced problem solving 
skills and the ability to work collaboratively with other departments to 
resolve complex issues with innovative solutions; Adaptability and willingness 
to learn new tools and applications; Demonstrated ability to prioritize work 
load and meet multiple project deadlines; Ability to adapt in a dynamic work 
environment and make independent decisions.
 
If you or you know someone might be interested please forward this to him.
Thank you and have a great day. 
Regards,
Jaspal Nandra
973-889-5225
[EMAIL PROTECTED] 
 
 
 
__20060125___This posting was submitted with HTML in it___ 





Ahhh...imagining that irresistible "new car" smell?
Check out new cars at Yahoo! Autos. __20060125___This 
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___ 

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AOL at AOL.com.

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Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people

[Susan Palmer]

a ... missed that ... MUCH better !

On 5/7/07, Schryver, Curt <[EMAIL PROTECTED]> wrote:


** Please note the negative symbol.

*Curt A. Schryver*
717-810-2109 tel
[EMAIL PROTECTED]


 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Susan Palmer
*Sent:* Monday, May 07, 2007 3:31 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for
use by several people


 ** You're a very generous rater considering it's not really working 
isn't it kind of like a losing team ... aren't they generally below 500 (5)
?

Susan   :)


On 5/7/07, Schryver, Curt <[EMAIL PROTECTED]> wrote:
>
> ** Eric,
>
> Any update on this issue?  BMC keeps telling me that everything is
> working as intended.  About a -7 on the 1-to-10 helpful scale.
>
> Thanks,
>   Curt
>
> *Curt A. Schryver*
> 717-810-2109 tel
> [EMAIL PROTECTED]
>
>
>  --
> *From:* Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG
> ] *On Behalf Of *Alfonso Eric B Contr 95 CG/SCCSS
> *Sent:* Wednesday, May 02, 2007 1:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for
> use by several people
>
>
>  ** Here is what we discovered in our testing during the install of
> Remedy User Tool 7.0.01 Patch 002
>
> User 1 installs the tool and the HOME folder does default to
> C:\Documents and Settings\\Application Data\AR System\HOME.  It
> creates the folder for storing macros and saved searches called arcmds.
>
> User 2 logs in to Remedy on that same PC.  A message pops up from Remedy
> saying the HOME folder  does not exist and asks if user 2 wants to create
> it.  The message states it will be created at C:\Documents and
> Settings\\Application Data\AR System\HOME.  User 2 clicks "Yes".
> The HOME folder is created at the specifies location but it does not create
> the arcmds folder.
>
> We reported this as a bug (SW00255608) and Remedy accepted it as a bug
> but even after explaining the problem no less than 5 times via email and by
> phone, the tech support rep logged the problem with an inaccurate
> description.  It was then closed saying it was corrected.  I am going to
> submit it again as a bug today.
>
>  Eric Alfonso, Contractor, 95 CG/SCCSS
> DSN 525-9192
> COMM 661-275-9192
> Remedy Support Team
> [EMAIL PROTECTED] * <[EMAIL PROTECTED]>
>
>
>  --
> *From:* Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG
> ] *On Behalf Of *Schryver, Curt
> *Sent:* Tuesday, May 01, 2007 11:21 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Installing BMC Remedy User 7.0.01 patch 002 on one PC for use
> by several people
>
>
> **
>
> Good afternoon.  Hope this note finds you all well.
>
> I'm working on putting together the specifications for installing the
> above software via SMS.  We will be creating a silent installation package.
> When I perform a default installation (including paths), the setup wants to
> place the Home folder under my %USERPROFILE%.  We like this concept as we
> would want different people logging onto a PC to have their own Home folders
> (macros, etc.)  However, this path is hard-coded in the registry under the
> HKEY_LOCAL_MACHINE hive so it will be used for everyone who logs onto the
> PC.  In our environment, most customers do not have administrator rights on
> their PCs.  When they log onto a PC that was 'set up' for someone else, they
> won't have any rights to the Home folder as it is under someone else's
> profile.  They are offered the ability to create some folders (via a very
> confusing error message).  If they do that, they don't have any of the
> server settings, etc. that were defined during the installation process.  I
> 'worked' with BMC and their answer was, you guessed it, "it is functioning
> as intended."  To eliminate the error, they suggest placing the Home folder
> in a location where everyone can get to it.  We've done this in the past
> with previous versions and it works, but we ran into situations where people
> were seeing/changing/deleting other users' macros, etc.
>
> Has anyone run into this and come up with a workable solution?  We're
> toying around with installing and copying files to all existing profiles
> including the default profile so future logons would also get the 'stuff.'
> But, this can be messy and we shouldn't *have* to do it!
>
> Thanks in advance!
>
> Curt
>
> *Curt A. Schryver*
> Remedy Administrator
> Tyco Electronics
> 100 AMP Drive
> MS 161-043
> Harrisburg, PA 17105
> 717-810-2109 tel
> 717-810-2124 fax
> [EMAIL PROTECTED]
> __20060125___This posting was submitted with HTML in
> it___ __20060125___This posting was submitted with HTML
> in it___
> __20060125___This posting was submitted with HTML in
> it___
>

__20060125___This posting was

Re: Remedy Developer needed in Denver,CO.

[Kaiser Norm E CIV USAF 96 CS/SCCE]

I don't think that's what the Civil Rights Act of 1964 means.  That is,
it doesn't protect the rights of non-citizens to work in this country.
I believe what it means is, if you're originally, say, from Ireland but
are now a US Citizen, a potential employer can't say, "I'm not hiring
you because you came from Ireland.  I hate Ireland."

 

Now if you're from Ireland and not a US citizen, an employer is
perfectly free to say, "Get lost.  We don't hire non-citizens."

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Monday, May 07, 2007 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer needed in Denver,CO.

 

Nachi,

 

You may want to double-check that.  The posting states "we only need US
Citizens."  I'm not an expert, but that may not be legal.

 

Title VII of the Civil Rights Act of 1964 explicitly prohibits
employment discrimination based on race, color, religion, sex, or
national origin.

 

The U.S. Equal Employment Opportunity Commission (EEOC)'s site shows
that in Fiscal 2006, the EEOC received 8,327 charges of national origin
discrimination.  Of these 8,181 charges were resolved, and monetary
benefits for charging parties totaled $21.2 million.  

 

That was an averages $2591.37 per charge, not including charged settled
through litigation.  So if they don't hire you based on that, you may
stand to make some decent money for your trouble.

 

Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Nachi Govindasamy
Sent: Monday, May 07, 2007 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer needed in Denver,CO.

** 

I am not a US citizen. I may not be able to work for them.

 

Thanks,
-Nachi 

 

- Original Message 
From: Jaspal Nandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, May 7, 2007 11:16:43 AM
Subject: Remedy Developer needed in Denver,CO.

** 

Hi All,

We need a Remedy Developer for our client in Denver CO . The
nature of Project is such we only need US Citizens.

Duration: 7 Months + Probability of Extension

Location: Denver, CO.

Position Description: 

Extensive knowledge in ITSM Suite / Release 6+; Extensive
knowledge of Remedy installation, patches, updates/upgrades and
customization; Customizing Remedy Applications; Excellent knowledge of
Crystal Reports; Advanced problem solving skills and the ability to work
collaboratively with other departments to resolve complex issues with
innovative solutions; Adaptability and willingness to learn new tools
and applications; Demonstrated ability to prioritize work load and meet
multiple project deadlines; Ability to adapt in a dynamic work
environment and make independent decisions.

 

If you or you know someone might be interested please forward
this to him.

Thank you and have a great day. 

Regards,

Jaspal Nandra

973-889-5225

[EMAIL PROTECTED] 

 

 

 

__20060125___This posting was submitted with
HTML in it___ 

 

 





Ahhh...imagining that irresistible "new car" smell?
Check out new cars at Yahoo! Autos.
  __20060125___This posting was submitted with HTML
in it___

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it___

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Re: Remedy Developer needed in Denver,CO.

[Wheeler, Dylan]

That statute is for discriminating based on the country you come from,
not your legal status in the US. So for instance, if a company said they
will not hire anyone from China regardless of their immigration status,
that is illegal. But considering some companies that exclusively do
government contracting require secret clearance, which I have never
heard of a resident alien getting, US Citizenship is mandatory.
 

-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 4:06 PM
Subject: Re: Remedy Developer needed in Denver,CO.


** 
Nachi,
 
You may want to double-check that.  The posting states "we only
need US Citizens."  I'm not an expert, but that may not be legal.
 
Title VII of the Civil Rights Act of 1964 explicitly prohibits
employment discrimination based on race, color, religion, sex, or
national origin.
 
The U.S. Equal Employment Opportunity Commission (EEOC)'s site
shows that in Fiscal 2006, the EEOC received 8,327 charges of national
origin discrimination.  Of these 8,181 charges were resolved, and
monetary benefits for charging parties totaled $21.2 million.  
 
That was an averages $2591.37 per charge, not including charged
settled through litigation.  So if they don't hire you based on that,
you may stand to make some decent money for your trouble.
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
 ]On Behalf
Of Nachi Govindasamy
Sent: Monday, May 07, 2007 3:49 PM
To: arslist@ARSLIST.ORG
 
Subject: Re: Remedy Developer needed in Denver,CO.


** 
I am not a US citizen. I may not be able to work for
them.

 
Thanks,
-Nachi 


- Original Message 
From: Jaspal Nandra <[EMAIL PROTECTED]
 >
To: arslist@ARSLIST.ORG
 
Sent: Monday, May 7, 2007 11:16:43 AM
Subject: Remedy Developer needed in Denver,CO.

** 
Hi All,
We need a Remedy Developer for our client in Denver CO .
The nature of Project is such we only need US Citizens.
Duration: 7 Months + Probability of Extension
Location: Denver, CO.
Position Description: 
Extensive knowledge in ITSM Suite / Release 6+;
Extensive knowledge of Remedy installation, patches, updates/upgrades
and customization; Customizing Remedy Applications; Excellent knowledge
of Crystal Reports; Advanced problem solving skills and the ability to
work collaboratively with other departments to resolve complex issues
with innovative solutions; Adaptability and willingness to learn new
tools and applications; Demonstrated ability to prioritize work load and
meet multiple project deadlines; Ability to adapt in a dynamic work
environment and make independent decisions.
 
If you or you know someone might be interested please
forward this to him.
Thank you and have a great day. 
Regards,
Jaspal Nandra
973-889-5225
[EMAIL PROTECTED]
  
 
 



This message and any attachments are for the intended recipient(s) only and may 
contain privileged, confidential and/or proprietary information about Downey 
Savings or its customers, which Downey Savings does not intend to disclose to 
the public.  If you received this message by mistake, please notify the sender 
by reply e-mail and delete the message and attachments.

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Re: Manual Removal of Forms from Database

[Kendhammer, Mike]

Yep, sorry, I knew that.   Meant T & H 'views'...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, May 07, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Manual Removal of Forms from Database

Well...I've never done this myself...but you are in luck...with Join
Forms
you don't have T and H's 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Monday, May 07, 2007 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Manual Removal of Forms from Database

Hi,

 

Without going into a long story here, I try to explain the aftermath...

 

I have a number of Join forms that appear to have been corrupted.  The
view
and corresponding record in the ARSCHEMA table exist, yet they do not
appear
in the Admin Tool.  (Yes, I did check that the 'By Form'
filter was set to All Forms...:-) )  They don't compile, thus underlying
tables have been altered or are gone.  I do see an error in the
arerror.log
file stating "The form definition file field count does not match number
of
fields in the file (ARERR 403)" then the form name. 

 

I need to know besides dropping the T and H tables and deleting the
records
from the ARSCHEMA table, what other tables need to be updated or
dropped?
It looks like records in many of the 'FIELD*' tables may need to be
updated
as well.  I no longer need these join forms, thus I don't need to worry
about restoring them.

 

 We are running ARS 6.3.0 patch 20 on HP-UX 11i/Oracle 9i.

 

If anyone has gone through the process of manually removing tables
within
ARS, I'll like to hear your comments or see any notes/steps you may have
or
gone through to do it.

 

Thanks!

 

Mike K.

American Standard/Trane




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Re: Manual Removal of Forms from Database

[supreet gill]

Hi Mike,
Search for KM-6374 in the knowledgebase on the
support site. There is also a script attached to the
KB for Oracle. 
Regards
Supreet
--- "Kendhammer, Mike"
<[EMAIL PROTECTED]> wrote:

> Hi,
> 
>  
> 
> Without going into a long story here, I try to
> explain the aftermath...
> 
>  
> 
> I have a number of Join forms that appear to have
> been corrupted.  The
> view and corresponding record in the ARSCHEMA table
> exist, yet they do
> not appear in the Admin Tool.  (Yes, I did check
> that the 'By Form'
> filter was set to All Forms...:-) )  They don't
> compile, thus underlying
> tables have been altered or are gone.  I do see an
> error in the
> arerror.log file stating "The form definition file
> field count does not
> match number of fields in the file (ARERR 403)" then
> the form name. 
> 
>  
> 
> I need to know besides dropping the T and H tables
> and deleting the
> records from the ARSCHEMA table, what other tables
> need to be updated or
> dropped?  It looks like records in many of the
> 'FIELD*' tables may need
> to be updated as well.  I no longer need these join
> forms, thus I don't
> need to worry about restoring them.
> 
>  
> 
>  We are running ARS 6.3.0 patch 20 on HP-UX
> 11i/Oracle 9i.
> 
>  
> 
> If anyone has gone through the process of manually
> removing tables
> within ARS, I'll like to hear your comments or see
> any notes/steps you
> may have or gone through to do it.
> 
>  
> 
> Thanks!
> 
>  
> 
> Mike K.
> 
> American Standard/Trane
> 
> 
>
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> www.arslist.org ARSlist:"Where the Answers Are"
> 


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Need help with filter qual

[SUBSCRIBE arslist Neel]

Hello fellow-listers,

We have a staging email-form that grabs incoming emails from 'AR System
Email Messages' form. When email have Incident number in email
subject-line, we parse the incident # and open incident in "Modify"
mode.

Now, we have a filter that executes on HPD:Help Desk on Modify and on
Submit both.

The Run If condition is: 
( 'Status' != "New") AND ( 'TR.Status' != 'DB.Status')

If Action:
Push Values to: AR System Email Messages

Push Filed If:
'Incident Number' = $Incident Number$

If No Request Match: Take No Action

If Any Request Match: Modify All Matching Requests

Custom Fields: Status = Assigned.

The filter executes every-time I double-click the email record from
staging form (double-clicking a record in email staging form opens
incident window in modify mode) and now here comes a problem:

When the incident window opens up in modify mode, if I close the
incident window without doing ANYTHING (without modifying and saving
anything), it STILL processes the email status to "Assigned". I want to
be able to tag the email with Assigned status ONLY when I click "Save"
button on incident form.

Any suggestions?

Thanks in advance,

Neel Gautam.


This message is for the designated recipient only and may contain privileged, 
proprietary, or otherwise private information.  If you have received it in 
error, please notify the sender immediately and delete the original.  Any other 
use of the email by you is prohibited.

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Re: Need help with filter qual

[Grooms, Frederick W]

If you don't change status on a form then 'TR.Status' is NULL so it will
not match the database.

Change that part to   ( 'Status' != 'DB.Status')

Fred 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Monday, May 07, 2007 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Need help with filter qual
Importance: High

Hello fellow-listers,

We have a staging email-form that grabs incoming emails from 'AR System
Email Messages' form. When email have Incident number in email
subject-line, we parse the incident # and open incident in "Modify"
mode.

Now, we have a filter that executes on HPD:Help Desk on Modify and on
Submit both.

The Run If condition is: 
( 'Status' != "New") AND ( 'TR.Status' != 'DB.Status')

If Action:
Push Values to: AR System Email Messages

Push Filed If:
'Incident Number' = $Incident Number$

If No Request Match: Take No Action

If Any Request Match: Modify All Matching Requests

Custom Fields: Status = Assigned.

The filter executes every-time I double-click the email record from
staging form (double-clicking a record in email staging form opens
incident window in modify mode) and now here comes a problem:

When the incident window opens up in modify mode, if I close the
incident window without doing ANYTHING (without modifying and saving
anything), it STILL processes the email status to "Assigned". I want to
be able to tag the email with Assigned status ONLY when I click "Save"
button on incident form.

Any suggestions?

Thanks in advance,

Neel Gautam.


This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information.  If you have
received it in error, please notify the sender immediately and delete
the original.  Any other use of the email by you is prohibited.

___
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Answers Are"

Re: Need help with filter qual

[SUBSCRIBE arslist Neel]

Fred,

That's a great point!! But then it'll leave another question. What is
user modifies the incident WITHOUT changing the status? Is there anyways
we can say that a particular incident want modified by logged-in user?
It could be any change and not just status.

~ Neel.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Monday, May 07, 2007 4:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with filter qual

If you don't change status on a form then 'TR.Status' is NULL so it will
not match the database.

Change that part to   ( 'Status' != 'DB.Status')

Fred 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Monday, May 07, 2007 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Need help with filter qual
Importance: High

Hello fellow-listers,

We have a staging email-form that grabs incoming emails from 'AR System
Email Messages' form. When email have Incident number in email
subject-line, we parse the incident # and open incident in "Modify"
mode.

Now, we have a filter that executes on HPD:Help Desk on Modify and on
Submit both.

The Run If condition is: 
( 'Status' != "New") AND ( 'TR.Status' != 'DB.Status')

If Action:
Push Values to: AR System Email Messages

Push Filed If:
'Incident Number' = $Incident Number$

If No Request Match: Take No Action

If Any Request Match: Modify All Matching Requests

Custom Fields: Status = Assigned.

The filter executes every-time I double-click the email record from
staging form (double-clicking a record in email staging form opens
incident window in modify mode) and now here comes a problem:

When the incident window opens up in modify mode, if I close the
incident window without doing ANYTHING (without modifying and saving
anything), it STILL processes the email status to "Assigned". I want to
be able to tag the email with Assigned status ONLY when I click "Save"
button on incident form.

Any suggestions?

Thanks in advance,

Neel Gautam.


This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information.  If you have
received it in error, please notify the sender immediately and delete
the original.  Any other use of the email by you is prohibited.


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the Answers Are"


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proprietary, or otherwise private information.  If you have received it in 
error, please notify the sender immediately and delete the original.  Any other 
use of the email by you is prohibited.

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Re: Need help with filter qual

[Matthew Willis]

Fred has suggested the right way to do it, but I don't know if that explains
your problem. If you're closing the help desk form without hitting save, any
filters that fire on "modify" should not fire, regardless of the run if
qualification.

Neel, you should switch on filter and possibly active link logging, and see
if you can catch the piece of workflow that's running the push fields
action. Possibly there's something else - another filter or active link
that's doing it?

Regards,
Matt Willis

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, 8 May 2007 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with filter qual

If you don't change status on a form then 'TR.Status' is NULL so it will
not match the database.

Change that part to   ( 'Status' != 'DB.Status')

Fred 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Monday, May 07, 2007 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Need help with filter qual
Importance: High

Hello fellow-listers,

We have a staging email-form that grabs incoming emails from 'AR System
Email Messages' form. When email have Incident number in email
subject-line, we parse the incident # and open incident in "Modify"
mode.

Now, we have a filter that executes on HPD:Help Desk on Modify and on
Submit both.

The Run If condition is: 
( 'Status' != "New") AND ( 'TR.Status' != 'DB.Status')

If Action:
Push Values to: AR System Email Messages

Push Filed If:
'Incident Number' = $Incident Number$

If No Request Match: Take No Action

If Any Request Match: Modify All Matching Requests

Custom Fields: Status = Assigned.

The filter executes every-time I double-click the email record from
staging form (double-clicking a record in email staging form opens
incident window in modify mode) and now here comes a problem:

When the incident window opens up in modify mode, if I close the
incident window without doing ANYTHING (without modifying and saving
anything), it STILL processes the email status to "Assigned". I want to
be able to tag the email with Assigned status ONLY when I click "Save"
button on incident form.

Any suggestions?

Thanks in advance,

Neel Gautam.


This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information.  If you have
received it in error, please notify the sender immediately and delete
the original.  Any other use of the email by you is prohibited.


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Re: Need help with filter qual

[Matthew Willis]

Neel,

If someone hits the save button, that means the system has detected that one
field or other has been modified (i.e. "dirty" flag). You could run the
filter on modify, with no run if qualification (i.e. always runs, regardless
of what fields have changed). However, the changed fields may not have
actually changed, eg. coming back to the 'Status' != 'DB.Status' situation.

If you wanted to confirm for sure that something has changed, you would have
to run the '' != '' for pretty much every field you want to
catch.

Regards,
Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Tuesday, 8 May 2007 7:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with filter qual

Fred,

That's a great point!! But then it'll leave another question. What is
user modifies the incident WITHOUT changing the status? Is there anyways
we can say that a particular incident want modified by logged-in user?
It could be any change and not just status.

~ Neel.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Monday, May 07, 2007 4:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with filter qual

If you don't change status on a form then 'TR.Status' is NULL so it will
not match the database.

Change that part to   ( 'Status' != 'DB.Status')

Fred 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Monday, May 07, 2007 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Need help with filter qual
Importance: High

Hello fellow-listers,

We have a staging email-form that grabs incoming emails from 'AR System
Email Messages' form. When email have Incident number in email
subject-line, we parse the incident # and open incident in "Modify"
mode.

Now, we have a filter that executes on HPD:Help Desk on Modify and on
Submit both.

The Run If condition is: 
( 'Status' != "New") AND ( 'TR.Status' != 'DB.Status')

If Action:
Push Values to: AR System Email Messages

Push Filed If:
'Incident Number' = $Incident Number$

If No Request Match: Take No Action

If Any Request Match: Modify All Matching Requests

Custom Fields: Status = Assigned.

The filter executes every-time I double-click the email record from
staging form (double-clicking a record in email staging form opens
incident window in modify mode) and now here comes a problem:

When the incident window opens up in modify mode, if I close the
incident window without doing ANYTHING (without modifying and saving
anything), it STILL processes the email status to "Assigned". I want to
be able to tag the email with Assigned status ONLY when I click "Save"
button on incident form.

Any suggestions?

Thanks in advance,

Neel Gautam.


This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information.  If you have
received it in error, please notify the sender immediately and delete
the original.  Any other use of the email by you is prohibited.


___
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the Answers Are"


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privileged, proprietary, or otherwise private information.  If you have
received it in error, please notify the sender immediately and delete the
original.  Any other use of the email by you is prohibited.


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ITSM 7 People import methodology

[Rick Cook]

I am attempting to create ITSM 7 people records from LDAP information, and
want to run this scenario by you more experienced few who may already have
done this:
 
I have the LDAP connection to the people data already, have stored that
information in a holding form (about 700 records), and have culled that
"get" down to only the 15 or so fields that appear to have useful data in
them.
 
I know I need to push the phone #s into the Phone Detail form first, and
will string parse that value as part of that push.  There will be no Wallet,
Travel, Education, Attachments, Home Address, or Benefit, etc. info
imported.
 
I also need to perform some string manipulation on the LDAP formatting
(culling out the "CN=" type strings), after which I want to push the data
into the ITSM 7 People form, along with various local string/selection field
settings (i.e. Status, Client Type, $NULL$, etc.).  
 
Once I have the import Filter built, I will create an Escalation to refresh
the data from LDAP to the holding form, which will cause the Filter to push
that data to the People form on Modify.
 
I will add the group memberships/roles/permissions later, as that's a much
smaller task that can be done manually.
 
Is there anything else I haven't thought of at all?  Is there a
better/easier way?
 
Rick Cook

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Re: ITSM 7 People import methodology

[Roger Justice]

I did it directly from my AD vendor form where Request ID(AD Login) does not 
equal remedy login. You should not have to parse the phone if they have it in 
one field. You will have to set status to Proposed and then update each record 
either manually or through workflow to be enabled. Also be sure to set the 
unrestricted access to be checked if you don't it can bite you later. You will 
need to set the site and site ID. If you have more than one site you will need 
multiple escalations. 
 
That's all I remember off the top of my head.
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 7 May 2007 6:02 PM
Subject: ITSM 7 People import methodology


** 
I am attempting to create ITSM 7 people records from LDAP information, and want 
to run this scenario by you more experienced few who may already have done this:
 
I have the LDAP connection to the people data already, have stored that 
information in a holding form (about 700 records), and have culled that "get" 
down to only the 15 or so fields that appear to have useful data in them.
 
I know I need to push the phone #s into the Phone Detail form first, and will 
string parse that value as part of that push.  There will be no Wallet, Travel, 
Education, Attachments, Home Address, or Benefit, etc. info imported.
 
I also need to perform some string manipulation on the LDAP formatting (culling 
out the "CN=" type strings), after which I want to push the data into the ITSM 
7 People form, along with various local string/selection field settings (i.e. 
Status, Client Type, $NULL$, etc.).  
 
Once I have the import Filter built, I will create an Escalation to refresh the 
data from LDAP to the holding form, which will cause the Filter to push that 
data to the People form on Modify.
 
I will add the group memberships/roles/permissions later, as that's a much 
smaller task that can be done manually.
 
Is there anything else I haven't thought of at all?  Is there a better/easier 
way?
 
Rick Cook
__20060125___This posting was submitted with HTML in it___ 

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AOL at AOL.com.

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Re: ITSM 7 People import methodology

[Chapman, Colin]

Rick - your methodolgy sounds ok to me, although I'm not an expert.
 
I think you have one error though - the phone numbers do not go into the
Phone details form
- that is a display-only form for the Client - the phone numbers get
pushed to the people form.
If you look at the fields in the People form you will see that there are
severl phone numbers.
For each the country code and the area code are in different fields than
the remainder of the phone number.
 
Here at UNCW we are currently importing to the people form using the
Import tool, although not from Ldap.
Pushing a new entry, if you specify a Login Id, will also push a User
form entry: see
filter CTM:SubmitUserInfo_502, which executes on Submit only
 
Colin 

 

ARS 7  ServiceDesk 7 MSSQL2005 Windows2003

Colin Chapman, UNCW

Phone: 910-962-7356

Email: [EMAIL PROTECTED]

 

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, May 07, 2007 6:02 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 People import methodology


** 
I am attempting to create ITSM 7 people records from LDAP information,
and want to run this scenario by you more experienced few who may
already have done this:
 
I have the LDAP connection to the people data already, have stored that
information in a holding form (about 700 records), and have culled that
"get" down to only the 15 or so fields that appear to have useful data
in them.
 
I know I need to push the phone #s into the Phone Detail form first, and
will string parse that value as part of that push.  There will be no
Wallet, Travel, Education, Attachments, Home Address, or Benefit, etc.
info imported.
 
I also need to perform some string manipulation on the LDAP formatting
(culling out the "CN=" type strings), after which I want to push the
data into the ITSM 7 People form, along with various local
string/selection field settings (i.e. Status, Client Type, $NULL$,
etc.).  
 
Once I have the import Filter built, I will create an Escalation to
refresh the data from LDAP to the holding form, which will cause the
Filter to push that data to the People form on Modify.
 
I will add the group memberships/roles/permissions later, as that's a
much smaller task that can be done manually.
 
Is there anything else I haven't thought of at all?  Is there a
better/easier way?
 
Rick Cook
__20060125___This posting was submitted with HTML in
it___ 

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Answers Are"

Re: ITSM 7 People import methodology

[strauss]

I am busy trying to figure out how to do this from EIE against a SQL
Server table that is being updated by Novell eDir LDAP data.  The
"quality" of the EIE documentation isn't making this any easier.  Right
now I am trying to push it directly into CTM:People, but I suspect that
I will either have to pre-populate required data for CTM:People fields
in a second SQL Server table and use that with EIE, or use EIE to
populate a staging table in ARS from which to populate CTM:People.
Still looking for the solution that will be the easiest to
implement/understand/troubleshoot.  In our case, it will involve over
116,000 records for our active LDAP entries.  All suggestions are
welcome.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, May 07, 2007 5:02 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 People import methodology


** 
I am attempting to create ITSM 7 people records from LDAP information,
and want to run this scenario by you more experienced few who may
already have done this:
 
I have the LDAP connection to the people data already, have stored that
information in a holding form (about 700 records), and have culled that
"get" down to only the 15 or so fields that appear to have useful data
in them.
 
I know I need to push the phone #s into the Phone Detail form first, and
will string parse that value as part of that push.  There will be no
Wallet, Travel, Education, Attachments, Home Address, or Benefit, etc.
info imported.
 
I also need to perform some string manipulation on the LDAP formatting
(culling out the "CN=" type strings), after which I want to push the
data into the ITSM 7 People form, along with various local
string/selection field settings (i.e. Status, Client Type, $NULL$,
etc.).  
 
Once I have the import Filter built, I will create an Escalation to
refresh the data from LDAP to the holding form, which will cause the
Filter to push that data to the People form on Modify.
 
I will add the group memberships/roles/permissions later, as that's a
much smaller task that can be done manually.
 
Is there anything else I haven't thought of at all?  Is there a
better/easier way?
 
Rick Cook
__20060125___This posting was submitted with HTML in
it___ 

___
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Answers Are"

Re: ITSM 7 People import methodology

[Coby West]

Rick, you will also need to consider specific drop down fields that require 
data to be populated in other forms...i.e., department, site, etc.
 
Coby

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of strauss
Sent: Monday, May 07, 2007 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 People import methodology


** 
I am busy trying to figure out how to do this from EIE against a SQL Server 
table that is being updated by Novell eDir LDAP data.  The "quality" of the EIE 
documentation isn't making this any easier.  Right now I am trying to push it 
directly into CTM:People, but I suspect that I will either have to pre-populate 
required data for CTM:People fields in a second SQL Server table and use that 
with EIE, or use EIE to populate a staging table in ARS from which to populate 
CTM:People.  Still looking for the solution that will be the easiest to 
implement/understand/troubleshoot.  In our case, it will involve over 116,000 
records for our active LDAP entries.  All suggestions are welcome.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 


  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Monday, May 07, 2007 5:02 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 People import methodology


** 
I am attempting to create ITSM 7 people records from LDAP information, and want 
to run this scenario by you more experienced few who may already have done this:
 
I have the LDAP connection to the people data already, have stored that 
information in a holding form (about 700 records), and have culled that "get" 
down to only the 15 or so fields that appear to have useful data in them.
 
I know I need to push the phone #s into the Phone Detail form first, and will 
string parse that value as part of that push.  There will be no Wallet, Travel, 
Education, Attachments, Home Address, or Benefit, etc. info imported.
 
I also need to perform some string manipulation on the LDAP formatting (culling 
out the "CN=" type strings), after which I want to push the data into the ITSM 
7 People form, along with various local string/selection field settings (i.e. 
Status, Client Type, $NULL$, etc.).  
 
Once I have the import Filter built, I will create an Escalation to refresh the 
data from LDAP to the holding form, which will cause the Filter to push that 
data to the People form on Modify.
 
I will add the group memberships/roles/permissions later, as that's a much 
smaller task that can be done manually.
 
Is there anything else I haven't thought of at all?  Is there a better/easier 
way?
 
Rick Cook
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 


___
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Answers Are"

Re: ITSM 7 People import methodology

[Rick Cook]

Yup - got the necessary foundation data in there already.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Coby West
Sent: Monday, May 07, 2007 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 People import methodology


** 
Rick, you will also need to consider specific drop down fields that require
data to be populated in other forms...i.e., department, site, etc.
 
Coby

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Monday, May 07, 2007 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 People import methodology


** 
I am busy trying to figure out how to do this from EIE against a SQL Server
table that is being updated by Novell eDir LDAP data.  The "quality" of the
EIE documentation isn't making this any easier.  Right now I am trying to
push it directly into CTM:People, but I suspect that I will either have to
pre-populate required data for CTM:People fields in a second SQL Server
table and use that with EIE, or use EIE to populate a staging table in ARS
from which to populate CTM:People.  Still looking for the solution that will
be the easiest to implement/understand/troubleshoot.  In our case, it will
involve over 116,000 records for our active LDAP entries.  All suggestions
are welcome.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, May 07, 2007 5:02 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 People import methodology


** 
I am attempting to create ITSM 7 people records from LDAP information, and
want to run this scenario by you more experienced few who may already have
done this:
 
I have the LDAP connection to the people data already, have stored that
information in a holding form (about 700 records), and have culled that
"get" down to only the 15 or so fields that appear to have useful data in
them.
 
I know I need to push the phone #s into the Phone Detail form first, and
will string parse that value as part of that push.  There will be no Wallet,
Travel, Education, Attachments, Home Address, or Benefit, etc. info
imported.
 
I also need to perform some string manipulation on the LDAP formatting
(culling out the "CN=" type strings), after which I want to push the data
into the ITSM 7 People form, along with various local string/selection field
settings (i.e. Status, Client Type, $NULL$, etc.).  
 
Once I have the import Filter built, I will create an Escalation to refresh
the data from LDAP to the holding form, which will cause the Filter to push
that data to the People form on Modify.
 
I will add the group memberships/roles/permissions later, as that's a much
smaller task that can be done manually.
 
Is there anything else I haven't thought of at all?  Is there a
better/easier way?
 
Rick Cook
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ 

__20060125___This posting was submitted with HTML in
it___ 

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Answers Are"

Re: ITSM 7 People import methodology

[Rick Cook]

Thanks, Colin, you're right about the phone detail form.  I can just bypass
that step entirely.  I'll make sure the data User requires in that Filter is
there as well.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin
Sent: Monday, May 07, 2007 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 People import methodology


** 
Rick - your methodolgy sounds ok to me, although I'm not an expert.
 
I think you have one error though - the phone numbers do not go into the
Phone details form
- that is a display-only form for the Client - the phone numbers get pushed
to the people form.
If you look at the fields in the People form you will see that there are
severl phone numbers.
For each the country code and the area code are in different fields than the
remainder of the phone number.
 
Here at UNCW we are currently importing to the people form using the Import
tool, although not from Ldap.
Pushing a new entry, if you specify a Login Id, will also push a User form
entry: see
filter CTM:SubmitUserInfo_502, which executes on Submit only
 
Colin 

 

ARS 7  ServiceDesk 7 MSSQL2005 Windows2003

Colin Chapman, UNCW

Phone: 910-962-7356

Email: [EMAIL PROTECTED]

 

 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, May 07, 2007 6:02 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 People import methodology


** 
I am attempting to create ITSM 7 people records from LDAP information, and
want to run this scenario by you more experienced few who may already have
done this:
 
I have the LDAP connection to the people data already, have stored that
information in a holding form (about 700 records), and have culled that
"get" down to only the 15 or so fields that appear to have useful data in
them.
 
I know I need to push the phone #s into the Phone Detail form first, and
will string parse that value as part of that push.  There will be no Wallet,
Travel, Education, Attachments, Home Address, or Benefit, etc. info
imported.
 
I also need to perform some string manipulation on the LDAP formatting
(culling out the "CN=" type strings), after which I want to push the data
into the ITSM 7 People form, along with various local string/selection field
settings (i.e. Status, Client Type, $NULL$, etc.).  
 
Once I have the import Filter built, I will create an Escalation to refresh
the data from LDAP to the holding form, which will cause the Filter to push
that data to the People form on Modify.
 
I will add the group memberships/roles/permissions later, as that's a much
smaller task that can be done manually.
 
Is there anything else I haven't thought of at all?  Is there a
better/easier way?
 
Rick Cook
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Re: Manual Removal of Forms from Database

[Axton]

You may have better luck importing a def of the same form type and
name into the server, then deleting that.  That should keep your db
clean if it will work.

There are records in a lot of tables to clean up if you had any field
fields, workflow, form views, etc.

Axton Grams

On 5/7/07, supreet gill <[EMAIL PROTECTED]> wrote:

Hi Mike,
Search for KM-6374 in the knowledgebase on the
support site. There is also a script attached to the
KB for Oracle.
Regards
Supreet
--- "Kendhammer, Mike"
<[EMAIL PROTECTED]> wrote:

> Hi,
>
>
>
> Without going into a long story here, I try to
> explain the aftermath...
>
>
>
> I have a number of Join forms that appear to have
> been corrupted.  The
> view and corresponding record in the ARSCHEMA table
> exist, yet they do
> not appear in the Admin Tool.  (Yes, I did check
> that the 'By Form'
> filter was set to All Forms...:-) )  They don't
> compile, thus underlying
> tables have been altered or are gone.  I do see an
> error in the
> arerror.log file stating "The form definition file
> field count does not
> match number of fields in the file (ARERR 403)" then
> the form name.
>
>
>
> I need to know besides dropping the T and H tables
> and deleting the
> records from the ARSCHEMA table, what other tables
> need to be updated or
> dropped?  It looks like records in many of the
> 'FIELD*' tables may need
> to be updated as well.  I no longer need these join
> forms, thus I don't
> need to worry about restoring them.
>
>
>
>  We are running ARS 6.3.0 patch 20 on HP-UX
> 11i/Oracle 9i.
>
>
>
> If anyone has gone through the process of manually
> removing tables
> within ARS, I'll like to hear your comments or see
> any notes/steps you
> may have or gone through to do it.
>
>
>
> Thanks!
>
>
>
> Mike K.
>
> American Standard/Trane
>
>
>
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>


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Re: Remedy Developer needed in Denver,CO.

[Jaspal Nandra]

I am really sorry I may not have put in a right words. But the project is 
federal where the client wants US Citizens.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Eric Cleereman (IT)
Sent: Monday, May 07, 2007 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer needed in Denver,CO.


** 
Nachi,
 
You may want to double-check that.  The posting states "we only need US 
Citizens."  I'm not an expert, but that may not be legal.
 
Title VII of the Civil Rights Act of 1964 explicitly prohibits employment 
discrimination based on race, color, religion, sex, or national origin.
 
The U.S. Equal Employment Opportunity Commission (EEOC)'s site shows that in 
Fiscal 2006, the EEOC received 8,327 charges of national origin discrimination. 
 Of these 8,181 charges were resolved, and monetary benefits for charging 
parties totaled $21.2 million.  
 
That was an averages $2591.37 per charge, not including charged settled through 
litigation.  So if they don't hire you based on that, you may stand to make 
some decent money for your trouble.
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Nachi Govindasamy
Sent: Monday, May 07, 2007 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer needed in Denver,CO.


** 
I am not a US citizen. I may not be able to work for them.

 
Thanks,
-Nachi 


- Original Message 
From: Jaspal Nandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, May 7, 2007 11:16:43 AM
Subject: Remedy Developer needed in Denver,CO.

** 

Hi All,

We need a Remedy Developer for our client in Denver CO . The nature of Project 
is such we only need US Citizens.

Duration: 7 Months + Probability of Extension

Location: Denver, CO.

Position Description: 

Extensive knowledge in ITSM Suite / Release 6+; Extensive knowledge of Remedy 
installation, patches, updates/upgrades and customization; Customizing Remedy 
Applications; Excellent knowledge of Crystal Reports; Advanced problem solving 
skills and the ability to work collaboratively with other departments to 
resolve complex issues with innovative solutions; Adaptability and willingness 
to learn new tools and applications; Demonstrated ability to prioritize work 
load and meet multiple project deadlines; Ability to adapt in a dynamic work 
environment and make independent decisions.

 

If you or you know someone might be interested please forward this to him.

Thank you and have a great day. 

Regards,

Jaspal Nandra

973-889-5225

[EMAIL PROTECTED] 

 

 

 

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Re: Need help with filter qual

[Rick Ponzo]

It sound like you may have some workflow that is doing a "Commit 
Changes" even if nothing is changed.  One way to check that is to open 
an incident and close it without making any changes and see if the 
modified date reflects a change.


You can also use the modified date field to determine if an incident was 
just updated by the logged-in use.


Rick Ponzo
Integrits Corporation


SUBSCRIBE arslist Neel wrote:

Fred,

That's a great point!! But then it'll leave another question. What is
user modifies the incident WITHOUT changing the status? Is there anyways
we can say that a particular incident want modified by logged-in user?
It could be any change and not just status.

~ Neel.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Monday, May 07, 2007 4:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with filter qual

If you don't change status on a form then 'TR.Status' is NULL so it will
not match the database.

Change that part to   ( 'Status' != 'DB.Status')

Fred 



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Monday, May 07, 2007 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Need help with filter qual
Importance: High

Hello fellow-listers,

We have a staging email-form that grabs incoming emails from 'AR System
Email Messages' form. When email have Incident number in email
subject-line, we parse the incident # and open incident in "Modify"
mode.

Now, we have a filter that executes on HPD:Help Desk on Modify and on
Submit both.

	The Run If condition is: 
	( 'Status' != "New") AND ( 'TR.Status' != 'DB.Status')


If Action:
Push Values to: AR System Email Messages

Push Filed If:
'Incident Number' = $Incident Number$

If No Request Match: Take No Action

If Any Request Match: Modify All Matching Requests

Custom Fields: Status = Assigned.

The filter executes every-time I double-click the email record from
staging form (double-clicking a record in email staging form opens
incident window in modify mode) and now here comes a problem:

When the incident window opens up in modify mode, if I close the
incident window without doing ANYTHING (without modifying and saving
anything), it STILL processes the email status to "Assigned". I want to
be able to tag the email with Assigned status ONLY when I click "Save"
button on incident form.

Any suggestions?

Thanks in advance,

Neel Gautam.


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received it in error, please notify the sender immediately and delete
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Re: ITSM 7 People import methodology

[Robert Molenda]

Ouch, we only have 44K employees, but that is already enough! 116K?
PHEW...

 

We also have an "IDMS - Identity Management System" which is a Novel
eDir LDAP data as well. (funny thing huh?)

 

Our process is as this:

 

Each hour, query IDMS to see which records are "new / updated", and
shove the ifxGlobalID (the unique 'Person Key' if you like) into a
queuing form. This is done via a simple escalation against the IDMS-LDAP
form. We check for new/created('whenChanged' attribute) > $TIMESTAMP$ -
1.25 hours for escalation delay, etc. We do not worry about missing
records, because of the frequency of these darn records getting updated,
and although the update stamp changed, usually the data that "we" are
interested in is the same :-( - whoops I digress...

 

OK, now the queuing form is driven by a "ARDriver" .Net utility I wrote
which simply reaches out and presses the "Status->Trigger", calculates
data-feed statistics, sends out notifications on 'bad things', etc.

 

So the true "meat" of the process is all done via filters on the Queuing
form.

 

Pushing data in V4/5/6 to SHR:People was sure a heck of a lot easier, I
gotta tell you! (this is also how we do it in the V6 systems..) .
whoops, rambling again sorry...

 

So the bulk of the work involves:

> At any point during the checks, if something is wrong, the Queuing
entry is set to "Failed" and the error information is set into a text
field for human analysis <

 

Pull IDMS Data & Validation (Identity is mapped to a "Normal Active
Directory Account", etc) - We try to not accept garbage downstream. 

If Phone Number is NULL or "garbage" - DEFAULT Phone Number (Business
Phone is a mandatory field!)

Setup Company (Fortunately, ours is a "Infineon Generic Contact"
company, so this is a bit easier!!)

Organization Check, and CREATE organization if necessary (**
Organization is not required, but if used, must exist
Company->Organization->Department)

Location Check, and obtain site linking if available, else Default to a
pre-defined  "Unknown Location" 

Check to see if the person ALREADY EXISTS as the logic is different on
Create / Update

Terminated Person Check (if IDMS = Terminated and person exists, setup
logic accordingly)

NEW_Person - Setup Default Fields

NEW_Person - Obtain predefined TEMPLATE to use (CTM:People Template)

NEW_Person - Generate a Person GUID (CTM:CFG PeopleTagNumGenerator)

NEW_Person - Push_PG (CTM:People Template PG)

NEW_Person - Push_PPPG (CTM:People Permission Groups)

NEW_Person - Push_People (CTM:People && CTM:People Permission Groups)

UPDATE_Person - Push_People (CTM:People)

 

Currently the only issue that I am aware of, is in the creation of the
USER entries, and that was just reported and I'm diagnosing it. I
believe that I need to separate the "NEW_Person - Push_People" actions
into two filters, but those who are interested and have digested
(without getting ill) the code can contact me privately.

 

How I created this was taking an AL+FILTER+SQL Logging of me manually
creating a person record. Then many tries at getting the code correct
:-(

 

I have a definitions file, but cannot send it to the list, so if you
would like it, please email privately...

 

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, May 07, 2007 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 People import methodology

 

I am busy trying to figure out how to do this from EIE against a SQL
Server table that is being updated by Novell eDir LDAP data.  The
"quality" of the EIE documentation isn't making this any easier.  Right
now I am trying to push it directly into CTM:People, but I suspect that
I will either have to pre-populate required data for CTM:People fields
in a second SQL Server table and use that with EIE, or use EIE to
populate a staging table in ARS from which to populate CTM:People.
Still looking for the solution that will be the easiest to
implement/understand/troubleshoot.  In our case, it will involve over
116,000 records for our active LDAP entries.  All suggestions are
welcome.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 

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Re: Palm Treo

[michael campbell]

We use an Aeroprise solution, works great for Treo and BB. Easy implementation, 
great support on an EDS contract for a branch of DOJ.
Mike  C.


Date: Mon, 7 May 2007 16:07:46 -0300From: [EMAIL PROTECTED]: Palm TreoTo: 
[EMAIL PROTECTED] 






Hi everyone,
 
Is there a way (client/integration) to access (view/update) remedy data in Palm 
Treo 1?
 
TIA,

 
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<>

Re: 7.0.1 Patch2 Solaris - Problems

[Axton]

An update to this topic.  I received a debug build from BMC, generated a
core file and sent it off.  Looks like I will be rolling back to patch 1
very soon.  Excluding the weekend, this is the first day since the upgrade
we've gone without a crash.

Axton Grams

On 5/4/07, Axton <[EMAIL PROTECTED]> wrote:


As I said, I would like to see the build process in motion.  The whole
thing should be set up such that all platforms, standard/debug, are all
built at the same time against the same revision of the source.  I have to
wonder if the different platforms are even compiled against the same
revision.

I would shudder to think that if they build arserver with the shared libs,
then subsequent programs fail to compile, that the shared libs are updated
on the fly to allow the subsequent programs to compile without rebuilding
the entire stack.

Axton Grams

On 5/4/07, Robert Molenda < [EMAIL PROTECTED]> wrote:
>
> **
>
> I have noticed the 'size' difference also, and have always questioned
> their "build/release" process based upon this fact.
>
>
>
> I would shutter to think that the shared libs are maintained separately,
> without a common code source. Of course with that said, if they did a "make
> –ALL" which would build ALL components at the same build, then there would
> only be the one "version" of the libs as well.
>
>
>
> Also in the past (should go check now L ) there were different JDK
> versions with the various products (components) as well…
>
>
>
> Makes you go "hhuumm"…
>
>
>
> I know in the past, we had an issue, because we patched the server, but
> not the email engine on the same system (due to a file copy error
> unfortunately [read human mistake]) and well, windows was starting the email
> service before arserver, and well pulled in the older libs which arserver
> did not like running with. Resulted in a very unstable beast for a few days
> to determine what happened… So after that, I hacked the registry to have
> email dependant upon arserver, so it forced a proper startup sequence…
>
>
>
> Side Note  would it not be nice to have "per release" an already
> built "production, debug" binaries? I know you had to live many days waiting
> on the debug build, living with outages and such…  After all how hard would
> it be to script a "make –ALL;make –DEBUG –ALL"… eh' sorry did not notice I
> woke up with new system settings… "Perfect_World_Mode = on;" today or
> something 
>
> *Thanks-n-advance* ;
>
> *HDT Platform Incident / Problem Manager & Architect*
> Robert Molenda
> *IT OS PA*
> Tel: +1 408 503 2701
> Fax: +1 408 503 2912
> Mobile: +1 408 472 8097
>  [EMAIL PROTECTED]
>
> Quality begins with your actions.
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Axton
> *Sent:* Friday, May 04, 2007 9:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: 7.0.1 Patch2 Solaris - Problems
>
>
>
> ** The stack trace.  At the bottom of the stack is 'SendNotification':
>
> ...
>   RPC Id: 28155
>   RPC Call: 3 (CE)
>   RPC Queue: 390620
> ...
> Stacks:
> /prod/sys/remedy/bin/arserverd
>
> :DumpStackTrace+0x88
> /prod/sys/remedy/bin/arserverd:SignalTrapProc+0x160
> /usr/lib/libthread.so.1:0x15bac
> /usr/lib/libthread.so.1:0xf804
> /usr/lib/libthread.so.1:0xf9b4
> /usr/platform/sun4u-us3/lib/libc_psr.so.1:memset+0x140 [ Signal 11
> (SEGV)]
> /prod/sys/remedy/bin/arserverd:SendNotification+0x41fc
>
> If I grep the filter and sql logs for the rpc id referenced in the stack
> trace, there is a group notification that is firing in every case that ends
> prematurely due to the server crashing (9 of 11 group members get the
> notification).
>
> Some oddities around the situation:
> - The group has a floating license pool
> - There are 15 group members, of which 11 have email as the notification
> method
> - The following files provided in the email patch do not match the size
> of the same files in the arserver patch:
>
>   Email Patch2:
> 4934764 libarjni70.so
> 5917040 libarxmlutil.so
> 4553768 libar.a
> 2952488 libar.so
>
>   ARServer Patch2:
> 4935032 libarjni70.so
> 5917164 libarxmlutil.so
> 4553828 libar.a
> 2952544 libar.so
>
> I saw the same thing in patch 1 with the different file sizes.  I would
> REALLY REALLY like to witness the build process for these patches, because
> there are some very strange things coming out of it.  To me, different sizes
> for a shared lib means one of two things is going on:
> - one product is built and the libs compiled, then the lib source is
> modified, then the next program is built and the libs recompiled
> - the same library is being maintained multiple times, once for each
> program, and they are not the same
>
>
> Axton Grams
>
> On 5/4/07, *Ben Cantatore* < [EMAIL PROTECTED]> wrote:
>
> **
> Axton, funny you should mention the email relationship.  I had plenty of
> these messages (see below) in my arerror.log which was caused by a bad
> filter, alth

Re: 7.0.1 Patch2 Solaris - Problems

[patrick zandi]

Anyone mention p3 ?

On 5/7/07, Axton <[EMAIL PROTECTED]> wrote:


** An update to this topic.  I received a debug build from BMC, generated
a core file and sent it off.  Looks like I will be rolling back to patch 1
very soon.  Excluding the weekend, this is the first day since the upgrade
we've gone without a crash.

Axton Grams

On 5/4/07, Axton <[EMAIL PROTECTED]> wrote:
>
> As I said, I would like to see the build process in motion.  The whole
> thing should be set up such that all platforms, standard/debug, are all
> built at the same time against the same revision of the source.  I have to
> wonder if the different platforms are even compiled against the same
> revision.
>
> I would shudder to think that if they build arserver with the shared
> libs, then subsequent programs fail to compile, that the shared libs are
> updated on the fly to allow the subsequent programs to compile without
> rebuilding the entire stack.
>
> Axton Grams
>
> On 5/4/07, Robert Molenda < [EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > I have noticed the 'size' difference also, and have always questioned
> > their "build/release" process based upon this fact.
> >
> >
> >
> > I would shutter to think that the shared libs are maintained
> > separately, without a common code source. Of course with that said, if they
> > did a "make –ALL" which would build ALL components at the same build, then
> > there would only be the one "version" of the libs as well.
> >
> >
> >
> > Also in the past (should go check now L ) there were different JDK
> > versions with the various products (components) as well…
> >
> >
> >
> > Makes you go "hhuumm"…
> >
> >
> >
> > I know in the past, we had an issue, because we patched the server,
> > but not the email engine on the same system (due to a file copy error
> > unfortunately [read human mistake]) and well, windows was starting the email
> > service before arserver, and well pulled in the older libs which arserver
> > did not like running with. Resulted in a very unstable beast for a few days
> > to determine what happened… So after that, I hacked the registry to have
> > email dependant upon arserver, so it forced a proper startup sequence…
> >
> >
> >
> > Side Note  would it not be nice to have "per release" an
> > already built "production, debug" binaries? I know you had to live many days
> > waiting on the debug build, living with outages and such…  After all how
> > hard would it be to script a "make –ALL;make –DEBUG –ALL"… eh' sorry did not
> > notice I woke up with new system settings… "Perfect_World_Mode = on;" today
> > or something 
> >
> > *Thanks-n-advance* ;
> >
> > *HDT Platform Incident / Problem Manager & Architect*
> > Robert Molenda
> > *IT OS PA*
> > Tel: +1 408 503 2701
> > Fax: +1 408 503 2912
> > Mobile: +1 408 472 8097
> > [EMAIL PROTECTED]
> >
> > Quality begins with your actions.
> >
> >
> >  --
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Axton
> > *Sent:* Friday, May 04, 2007 9:48 AM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: 7.0.1 Patch2 Solaris - Problems
> >
> >
> >
> > ** The stack trace.  At the bottom of the stack is 'SendNotification':
> >
> >
> > ...
> >   RPC Id: 28155
> >   RPC Call: 3 (CE)
> >   RPC Queue: 390620
> > ...
> > Stacks:
> > /prod/sys/remedy/bin/arserverd
> >
> >  :DumpStackTrace+0x88
> > /prod/sys/remedy/bin/arserverd:SignalTrapProc+0x160
> > /usr/lib/libthread.so.1:0x15bac
> > /usr/lib/libthread.so.1:0xf804
> > /usr/lib/libthread.so.1:0xf9b4
> > /usr/platform/sun4u-us3/lib/libc_psr.so.1:memset+0x140 [ Signal 11
> > (SEGV)]
> > /prod/sys/remedy/bin/arserverd:SendNotification+0x41fc
> >
> > If I grep the filter and sql logs for the rpc id referenced in the
> > stack trace, there is a group notification that is firing in every case that
> > ends prematurely due to the server crashing (9 of 11 group members get the
> > notification).
> >
> > Some oddities around the situation:
> > - The group has a floating license pool
> > - There are 15 group members, of which 11 have email as the
> > notification method
> > - The following files provided in the email patch do not match the
> > size of the same files in the arserver patch:
> >
> >   Email Patch2:
> > 4934764 libarjni70.so
> > 5917040 libarxmlutil.so
> > 4553768 libar.a
> > 2952488 libar.so
> >
> >   ARServer Patch2:
> > 4935032 libarjni70.so
> > 5917164 libarxmlutil.so
> > 4553828 libar.a
> > 2952544 libar.so
> >
> > I saw the same thing in patch 1 with the different file sizes.  I
> > would REALLY REALLY like to witness the build process for these patches,
> > because there are some very strange things coming out of it.  To me,
> > different sizes for a shared lib means one of two things is going on:
> > - one product is built and the libs compiled, then the lib source is
> > modified, then the next program is built and the libs recompiled
> > - the same library is bei

Re: 7.0.1 Patch2 Solaris - Problems

[Axton]

No. Looks like I will be going from p1 to p3, when it's available, if this
is fixed.

Funny thing though, the midtier_solaris.war file for patch 2 contains a
bunch of libraries suffixed with ..._p3_pure.

On 5/7/07, patrick zandi <[EMAIL PROTECTED]> wrote:


** Anyone mention p3 ?

On 5/7/07, Axton <[EMAIL PROTECTED]> wrote:
>
> ** An update to this topic.  I received a debug build from BMC,
> generated a core file and sent it off.  Looks like I will be rolling back to
> patch 1 very soon.  Excluding the weekend, this is the first day since the
> upgrade we've gone without a crash.
>
> Axton Grams
>
> On 5/4/07, Axton <[EMAIL PROTECTED]> wrote:
> >
> > As I said, I would like to see the build process in motion.  The whole
> > thing should be set up such that all platforms, standard/debug, are all
> > built at the same time against the same revision of the source.  I have to
> > wonder if the different platforms are even compiled against the same
> > revision.
> >
> > I would shudder to think that if they build arserver with the shared
> > libs, then subsequent programs fail to compile, that the shared libs are
> > updated on the fly to allow the subsequent programs to compile without
> > rebuilding the entire stack.
> >
> > Axton Grams
> >
> > On 5/4/07, Robert Molenda < [EMAIL PROTECTED] > wrote:
> > >
> > > **
> > >
> > > I have noticed the 'size' difference also, and have always
> > > questioned their "build/release" process based upon this fact.
> > >
> > >
> > >
> > > I would shutter to think that the shared libs are maintained
> > > separately, without a common code source. Of course with that said, if 
they
> > > did a "make –ALL" which would build ALL components at the same build, then
> > > there would only be the one "version" of the libs as well.
> > >
> > >
> > >
> > > Also in the past (should go check now L ) there were different JDK
> > > versions with the various products (components) as well…
> > >
> > >
> > >
> > > Makes you go "hhuumm"…
> > >
> > >
> > >
> > > I know in the past, we had an issue, because we patched the server,
> > > but not the email engine on the same system (due to a file copy error
> > > unfortunately [read human mistake]) and well, windows was starting the 
email
> > > service before arserver, and well pulled in the older libs which arserver
> > > did not like running with. Resulted in a very unstable beast for a few 
days
> > > to determine what happened… So after that, I hacked the registry to have
> > > email dependant upon arserver, so it forced a proper startup sequence…
> > >
> > >
> > >
> > > Side Note  would it not be nice to have "per release" an
> > > already built "production, debug" binaries? I know you had to live many 
days
> > > waiting on the debug build, living with outages and such…  After all how
> > > hard would it be to script a "make –ALL;make –DEBUG –ALL"… eh' sorry did 
not
> > > notice I woke up with new system settings… "Perfect_World_Mode = on;" 
today
> > > or something 
> > >
> > > *Thanks-n-advance* ;
> > >
> > > *HDT Platform Incident / Problem Manager & Architect*
> > > Robert Molenda
> > > * IT OS PA*
> > > Tel: +1 408 503 2701
> > > Fax: +1 408 503 2912
> > > Mobile: +1 408 472 8097
> > > [EMAIL PROTECTED]
> > >
> > > Quality begins with your actions.
> > >
> > >
> > >  --
> > >
> > > *From:* Action Request System discussion list(ARSList) [mailto:
> > > [EMAIL PROTECTED] * On Behalf Of *Axton
> > > *Sent:* Friday, May 04, 2007 9:48 AM
> > > *To:* arslist@ARSLIST.ORG
> > > *Subject:* Re: 7.0.1 Patch2 Solaris - Problems
> > >
> > >
> > >
> > > ** The stack trace.  At the bottom of the stack is
> > > 'SendNotification':
> > >
> > > ...
> > >   RPC Id: 28155
> > >   RPC Call: 3 (CE)
> > >   RPC Queue: 390620
> > > ...
> > > Stacks:
> > > /prod/sys/remedy/bin/arserverd
> > >
> > >  :DumpStackTrace+0x88
> > > /prod/sys/remedy/bin/arserverd:SignalTrapProc+0x160
> > > /usr/lib/libthread.so.1:0x15bac
> > > /usr/lib/libthread.so.1:0xf804
> > > /usr/lib/libthread.so.1:0xf9b4
> > > /usr/platform/sun4u-us3/lib/libc_psr.so.1:memset+0x140 [ Signal 11
> > > (SEGV)]
> > > /prod/sys/remedy/bin/arserverd:SendNotification+0x41fc
> > >
> > > If I grep the filter and sql logs for the rpc id referenced in the
> > > stack trace, there is a group notification that is firing in every case 
that
> > > ends prematurely due to the server crashing (9 of 11 group members get the
> > > notification).
> > >
> > > Some oddities around the situation:
> > > - The group has a floating license pool
> > > - There are 15 group members, of which 11 have email as the
> > > notification method
> > > - The following files provided in the email patch do not match the
> > > size of the same files in the arserver patch:
> > >
> > >   Email Patch2:
> > > 4934764 libarjni70.so
> > > 5917040 libarxmlutil.so
> > > 4553768 libar.a
> > > 2952488 libar.so
> > >
> > >   ARServer Patch2:
> > > 4935032 libarjni70.so
> > > 5917164 libarxml