Re: Email engine anomalies
Hi Michael, We are also experiencing the same issue, however our environment is: ARS 6.03 Patch 17 on Windows 2003 ITSM 6.03 on Windows 2003 Email Engine 6.03 Patch 17 on Windows 2003 (all on the one server) The workaround for this is to do a complete restart of the server. Just restarting the ARSystem service and/or the Email engine has no impact. Another strange thing we have noticed is that this issue has rectified its self on a few occasions, approximately after 2 hours. This issue appears about once every three months. Cheers, Andrew From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Tuesday, 24 July 2007 1:48 AM To: arslist@ARSLIST.ORG Subject: Email engine anomalies ** Listers, ARS 7.0.00 Patch 002 on Windows 2003 SQL Server 2000 Email Engine 7.0.0.2 We posted a Bulletin this morning with Notify Support enabled. For some reason, there are AR System email messages for everyone whos login name starts with A-D, but stops there. I posted another bulletin (this one about the Remedy email engine working intermittently) and it went to everyone. There are no messages with errors in the queue or anything - it's just like it decided to stop for unknown reasons. Any ideas? Thanks in advance, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ OAG Best Low Cost Airline Of The Year The content of this e-mail, including any attachments, is a confidential communication between Virgin Blue, Pacific Blue or a related entity (or the sender if this email is a private communication) and the intended addressee and is for the sole use of that intended addressee. If you are not the intended addressee, any use, interference with, disclosure or copying of this material is unauthorized and prohibited. If you have received this e-mail in error please contact the sender immediately and then delete the message and any attachment(s). There is no warranty that this email is error, virus or defect free. This email is also subject to copyright. No part of it should be reproduced, adapted or communicated without the written consent of the copyright owner. If this is a private communication it does not represent the views of Virgin Blue, Pacific Blue or their related entities. Please be aware that the contents of any emails sent to or from Virgin Blue, Pacific Blue or their related entities may be periodically monitored and reviewed. Virgin Blue, Pacific Blue and their related entities respect your privacy. Our privacy policy can be accessed from our website: www.virginblue.com.au ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSDoc 1.29 installation steps
Neel,
What probably WILL work is to set the environment variable ARTCPPORT with
your port number.
Kind regards,
Michiel
On 7/25/07, Neel Guatam [EMAIL PROTECTED] wrote:
Yep!! I need to have a tcp port specified. I have added $TCPPort
variable in the script but it doesn't seem to do anything. It doesn't
seem to create any folders or nay documentation.Do I need to do
anything else?
Thanks again.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, July 24, 2007 4:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSDoc 1.29 installation steps
Are you trying to access a server that requires a TCP port?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Tuesday, July 24, 2007 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSDoc 1.29 installation steps
Hello Thilo,
Thank you for helping me out. I guess I didn't need to copy any dlls
anywhere. I verified the installation of Perl and it did print 1.90 so
all well there. I modified config file to suit my needs so all good
there. When I issue command make_ARS_pages.pl config_ARS_Dev within the
ARSDoc-1.29 directory, here's what I get.
D:\_My Dowloaded Programs\ARSDoc1.29\ARSdoc-1.29make_ARS_pages.pl
config_ARS_Dev
[ERROR] Cannot establish a network connection to the AR System server
(frcga3001.emea.bpo.accenture.
com : RPC: Rpcbind failure - RPC: Timed out) (ARERR #90) at D:\_My
Dowloaded Programs\ARSDoc1.29\ARS doc-1.29\make_ARS_pages.pl line 6551.
Line 6551 in make_ARS_pages.pl is the function/method body of sub Login.
sub login {
$Ctrl = ars_Login($Server, $Username, $Password, undef, undef,
$TCPPort, $RPCPort) or die $ars_errstr;
}
Any ideas as to why I am receiving Rpcbind error?
Neel Gautam
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thilo Stapff
Sent: Tuesday, July 24, 2007 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSDoc 1.29 installation steps
To install ARSperl, unzip the ARSperl_190_701.zip file, then run the
command ppm install ARS.ppd in the expanded ARSperl_190_701
directory.
If your ARSperl package is named ARSperl-1.90.tgz, you have downloaded
the source code package, which is more complicated to install. So using
the binary package is strongly recommended.
You can test the success of the installation by running the command
perl -MARS -e print $ARS::VERSION
If everything went OK, it should print 1.90.
To run ARSdoc, edit the config_ARS_pages file in the ARSdoc-1.29
directory. Initially it should suffice to edit lines 22-34, e.g like
this:
# ARS Server to be documented:
$Server = 'arserver01.company.com';
# ARS Username password with Administrator access:
# leave blank or comment out to be prompted for username:
$Username = 'Demo';
# leave blank or comment out to be prompted for password:
$Password = '';
# Directory under which web pages will be written:
$Home_dir = 'C:/home/arsdoc/arserver01';
# Relative URL of that directory:
$Home_url = '/arsdoc/arserver01/';
Then run
perl make_ARS_pages.pl config_ARS_pages
from the ARSdoc-1.29 directory.
Regards,
Thilo Stapff
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received it in error, please notify the sender immediately and delete
the original. Any other use of the email by you is prohibited.
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--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl
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Re: ARSDoc 1.29 installation steps
This seems to be normal, since ARSdoc starts with loading the field
information for *all* fields from your server, which usually takes a
while (and might cause ARSdoc to run out of memory; unfortunately ARSdoc
doesn't have the option to generate documentation for only a subset of
forms).
If you want to follow the progress, insert the statement
print STDERR Reading schema $schema\n;
into make_ars_pages.pl at line 6573 (just beneath foreach $schema ...)
Regards,
Thilo
Neel Guatam wrote:
Yep!! I need to have a tcp port specified. I have added $TCPPort
variable in the script but it doesn't seem to do anything. It doesn't
seem to create any folders or nay documentation.Do I need to do
anything else?
Thanks again.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, July 24, 2007 4:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSDoc 1.29 installation steps
Are you trying to access a server that requires a TCP port?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Tuesday, July 24, 2007 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSDoc 1.29 installation steps
Hello Thilo,
Thank you for helping me out. I guess I didn't need to copy any dlls
anywhere. I verified the installation of Perl and it did print 1.90 so
all well there. I modified config file to suit my needs so all good
there. When I issue command make_ARS_pages.pl config_ARS_Dev within the
ARSDoc-1.29 directory, here's what I get.
D:\_My Dowloaded Programs\ARSDoc1.29\ARSdoc-1.29make_ARS_pages.pl
config_ARS_Dev
[ERROR] Cannot establish a network connection to the AR System server
(frcga3001.emea.bpo.accenture.
com : RPC: Rpcbind failure - RPC: Timed out) (ARERR #90) at D:\_My
Dowloaded Programs\ARSDoc1.29\ARS doc-1.29\make_ARS_pages.pl line 6551.
Line 6551 in make_ARS_pages.pl is the function/method body of sub Login.
sub login {
$Ctrl = ars_Login($Server, $Username, $Password, undef, undef,
$TCPPort, $RPCPort) or die $ars_errstr;
}
Any ideas as to why I am receiving Rpcbind error?
Neel Gautam
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thilo Stapff
Sent: Tuesday, July 24, 2007 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSDoc 1.29 installation steps
To install ARSperl, unzip the ARSperl_190_701.zip file, then run the
command ppm install ARS.ppd in the expanded ARSperl_190_701
directory.
If your ARSperl package is named ARSperl-1.90.tgz, you have downloaded
the source code package, which is more complicated to install. So using
the binary package is strongly recommended.
You can test the success of the installation by running the command
perl -MARS -e print $ARS::VERSION
If everything went OK, it should print 1.90.
To run ARSdoc, edit the config_ARS_pages file in the ARSdoc-1.29
directory. Initially it should suffice to edit lines 22-34, e.g like
this:
# ARS Server to be documented:
$Server = 'arserver01.company.com';
# ARS Username password with Administrator access:
# leave blank or comment out to be prompted for username:
$Username = 'Demo';
# leave blank or comment out to be prompted for password:
$Password = '';
# Directory under which web pages will be written:
$Home_dir = 'C:/home/arsdoc/arserver01';
# Relative URL of that directory:
$Home_url = '/arsdoc/arserver01/';
Then run
perl make_ARS_pages.pl config_ARS_pages
from the ARSdoc-1.29 directory.
Regards,
Thilo Stapff
This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information. If you have
received it in error, please notify the sender immediately and delete
the original. Any other use of the email by you is prohibited.
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proprietary, or otherwise private information. If you have received it in
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Managing User Roles in a Deployable Application
Hi listers, I'm trying to make a module of a deployable application, which will be used by a data administrator (a role that will be defined for the application). Simply, it will create/delete and update users: names, phone numbers etc. and roles of the users. I would like to allow the administrator to select a couple of roles by setting the checkboxes, and the group list will be computed afterwards. I need get the groups which my roles map. I can get it from Roles if I know which mode the applications is running, test or production. I think I can get this information from the database using SQL etc. etc. My questions are: 1. how meaningful is it to implement such a module to a deployable application? If a group is removed from a user's group list, it will not only restrict access to this application, but also to other applications running on the same server, which have roles associated with this group. Or, is it practically impossible to have such two applications sharing the same groups? 2. is there an easy way of fetch this role/group mapping, something like a process named application-get-group-for-role? Thanks in advance, Serdar Özcan Siemens Enterprise Communications iSEC - IT Services and Enterprise Communications Software Engineer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachments Drag-n-Drop Multiple Files - SOLVED
It worked when I shrank the attachment pool from 10x10 to 7x7. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, July 20, 2007 8:54 AM To: arslist@ARSLIST.ORG Subject: Attachments Drag-n-Drop Multiple Files List, With our Remedy system users add attachments (Windows User Tool only) via a single dialog I created. Screenshot attached. The files are stored in a separate form that only has attachments. This has been working fine for over a year. A new requirement is to provide the ability to also drag-n-drop an attachment onto the form as an option instead of using the File Add window. So, I display the Attachment Pool as a 10 pixel by 10 pixel square that is positioned on top of the Add button. Users can drag a file onto the tiny square and drop it when the plus sign appears. *Because there is no event that fires when an attachment is dropped onto an attachment pool, the user still has to click the Add button. This works great. Now the requirement is to drag-n-drop multiple files at one time. So, I added several more Attachment Fields to the attachment pool (5 total). I can drag up to 5 files onto the form at one time, followed by clicking the Add button. Here is where it gets interesting... Sometimes it works fine - all the files are successfully dropped onto the attachment pool. However, about half the time the User Tool prompts the user if they want to overwrite an existing file. What is happening is this, if I drag 3 files onto the attachment pool I get prompted to overwrite the 1st file with the 2nd file. Then I get prompted to overwrite the 2nd file with the 3rd file. The end result is that only the last file ends up in the attachment pool. I have not found any pattern to this. I am setting the Attachment Fields to $NULL $ after each processing so I know it's not that. It even sometimes occurs when I first open the attachments screen. Why does this occur? Since my code is not changing between the times I run it, I think it must be something with Remedy. How are others using drag-n-drop with an attachments screen? Thanks. Stephen ARS 6.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Resolved--Re: EIE 7.0 on Win2003 using the correct seperators in flatfiles
From BMC Support; ***I am afraid to say that we do not support separator other than ?\? in EIE 7.0.1. I also confirmed this from my EIE team as well , they recommend to use ?\? only as separator.*** So, the \ has to stay. Thanks guys. --- Peter Romain [EMAIL PROTECTED] wrote: Hi Troy, When I queried BMC on the line length of the flat file they pointed out that the flat file adaptor is a sample adaptor. If you look in the /EIE/server/devkit/example/flatfile directory you will find what I assume are the source files for the sample adaptor. The filemgr.cpp and misc.cpp files contain references to the \ delimiter. The misc.h file includes a reference to the \\ used to delimit records. How you would go about changing any of these and recompiling your own flat file adaptor is beyond me at the moment. Cheers Peter Hi Peter, As far as I can see, no. I've run through the KB and EIE manuals for any type of instruction as to the differing type of separators the flat-file adaptor can handle. So far, I haven't seen anything. Troy --- Peter Romain [EMAIL PROTECTED] wrote: Hi Troy Is there anywhere you can tell EIE what the separator is? Is there an entry for this parameter in the eie.cfg file? I don't have access to a system running EIE at the moment so I can't check myself. Cheers Peter Hi Gang, Hope you're all having a nice Monday. I've got some test data exchanges working on EIE 7.0 (pre-patch). These are 'Vendor data into CMDB' exchange types. After having built my *.tbl files for the flat-file adapter and running several successful iterations of the exchanges using \ as a separator in my flat-file. I'm faced with having to choose between now using , or | as separators instead. But, these separators won't work for me. I've compared the log files for the successful runs vs. the non-successful runs. The only anomaly is that the , and | files are telling me the following; Unable to create key lists. No exchange will take place. Why is this? The files are the same, the Data exchanges are the same. All that's changed is the separators. Troy Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Yahoo! oneSearch: Finally, mobile search that gives answers, not web links. http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Got a little couch potato? Check out fun summer activities for kids. http://search.yahoo.com/search?fr=oni_on_mailp=summer+activities+for+kidscs=bz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC Remedy AR System Web Client Survey
Norm, Yes But ... There are issues with this.. 1. Security - from a Web Perspective the active X / other new technologies will be stopped at the client door by the Government. - consider emails now have to go out Text only, no html text is allowed. - consider the lockdown on the IE, that prevents functionality and you changing it. 2. Functionality - There are obviously things you can do on the Client, that just cannot be done from the web. - Com / OLE functionality. -- The above 2 instances to me are future possible hinderances from a Governmental standpoint. Functionality will be extreamly limited. potentially making the tool useless. Just a thought. On 7/24/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Two good reasons: 1) For applications with a large customer base (hundreds or thousands of users, like we have here—20,000+ users), it spares us the trouble of installing the WUT on that many machines. 2) Techs can get to Remedy from any machine—even those without the WUT. Our techs use the Midtier to update tickets while out in the field. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Mayfield, Andy L. *Sent:* Tuesday, July 24, 2007 12:28 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC Remedy AR System Web Client Survey That would be a scary thought for me as we don't even use mid-tier, have no plans to implement mid-tier and no great desire to do so. I guess I really don't see any benefit to using mid-tier, only additional work on the development side. Since we are on the subject, what are some good reasons for using mid-tier? *Andy L. Mayfield* *Sr. System Operation Specialist* *Alabama Power Company* *Office: 8-226-1805* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Opela, Gary L Contr OC-ALC/ITMA *Sent:* Tuesday, July 24, 2007 12:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC Remedy AR System Web Client Survey If I remember correctly, the Mid-Tier will not run on an unlicensed server, such as a dev server. How will you still use this feature if the WUT is KAPUT? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Kaiser Norm E CIV USAF 96 CS/SCCE *Sent:* Tuesday, July 24, 2007 12:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC Remedy AR System Web Client Survey Maybe I'm just reading into it, but based on the way the questions read, it seems like this is a fact-finding effort to explore replacing the WUT permanently with the Midtier…which, from BMC's perspective, would make sense—that's a lot less code to maintain if they can do away with the WUT once and for all. On 7/23/07, *Easter, David* [EMAIL PROTECTED] wrote: ** Hi All, I would like to get some structured feedback on the web client / Mid-Tier provided with AR System. I've created a quick survey (10 or so questions) on SurveyMonkey to gather this feedback. To take the survey, please visit the following URL: https://www.surveymonkey.com/s.aspx?sm=nefIVUt9P6Ljo9WdWKoT4A_3d_3d Some things to keep in mind when taking this survey: 1) You may take the survey multiple times if you represent multiple customers. Please be sure to provide a different company name each time if doing this. 2) These questions should not be construed as a statement of direction or strategy. Do not read more into this survey than it being just an information gathering tool. 3) Concise and civil answers are appreciated. Thank you in advance for taking the survey. Results will be shared at the end of the survey, which should run about 2 weeks. *David J. Easter* Product Line Manager [image: BMC Software] http://www.bmc.com/ AR System - BMC Service Management Business Unit __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This
Navigation initial state - vertical navigation bar
Is there an action or run process that will automatically expend a vertical navigation field upon window load? The Navigation Initial State option does force a particular sub-items and its siblings to be visible, but then that option is underlined in the user tool. To be clear on what I mean, if the current behavior of the nav bar is to display: - Help Desk Cases - Tools Is there an action that will automatically expand the menu so users don't have to click on the headers to see: - Help Desk Cases New Search - Tools Bulletin Board Reminders Reporting 7.0.1 patch 003 Thanks, David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy on Red Hat 5
Hey everyone- we're about to build a new box and are also in the process of upgrading our server OSs to RH5. According to the compatibility matrix, Remedy will work on RH4, but there is no mention of 5. From what we can figure, the principle difference between RH4 and RH5 would be in the various applications, and as long as the kernels were compatible, it should be fine. Does anyone have any insights into this? Are we right to bet on RH5 working fine? Thanks, Chris Moore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy on Red Hat 5
I would guess you were right but I do advise you NOT to do it. If you choose to install Remedy on a non-supported platform, you're more or less on your own. Every issue you would have, Remedy Support will ask you to replicate it first on a supported platform. This can be a real pain. The next Remedy release (7.1) is due in August and will (at least; that's the plan) have RH5 in the supported list. Just my 2 cts: OR just use RH4 and be supported OR wait for 7.1 in August. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 7/25/07, Moore, Chris [EMAIL PROTECTED] wrote: ** Hey everyone- we're about to build a new box and are also in the process of upgrading our server OSs to RH5. According to the compatibility matrix, Remedy will work on RH4, but there is no mention of 5. From what we can figure, the principle difference between RH4 and RH5 would be in the various applications, and as long as the kernels were compatible, it should be fine. Does anyone have any insights into this? Are we right to bet on RH5 working fine? Thanks, Chris Moore __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Unable to save new forms on a server - ARERR 55
All - We've been experiencing a strange (seemingly random) issue with saving any kind of new form (View, Regular, Join) on our server. When the problem surfaces, we receieve an error in the admin tool : The following item was not imported : FormName (ARERR 55) The initial (Form01 Form02 FormXX) form is created prior to the save but is never renamed to the final save as name. Sometimes a bounce of the server fixes the issue. Sometimes not. If not, the problem fixes itself and we're eventually able to save again. The SQL logs show no DB errors, no rollbacks etc. The new T tables and corresponding structures are created correctly, and if it's a view form when the error appears the server promptly undoes everything it just did with drop statements. Regular forms end up staying named FormXX. Initially we thought this was related to the Disable Cache VUI Properties setting (which is currently unchecked, but has been checked in the past) in the admin tool, but we have not been able to consistently reproduce the behaviour by changing that setting. Not a thing in the arerror.log. I've seen this error before, trying to import bad defs but never when saving a new form. There was a message by Coby West on March 13 titled ARS 7.0 - Not able to save a form using Save As... with a similar issue but there were no repsonses. Tried attaching a snip of the logs, but I keep getting rejected. The best lines of the API/SQL logs are: API TID: 003216 RPC ID: 037991 Queue: Admin Client-RPC: 390620USER: Demo /* Wed Jul 25 2007 10:28:38.5390 */+IMPARImport -- as user Demo from Remedy Administrator (protocol 12) at IP address 10.2.120.14 API TID: 003216 RPC ID: 037991 Queue: Admin Client-RPC: 390620USER: Demo /* Wed Jul 25 2007 10:28:38.5390 */-IMP FAIL API TID: 007836 RPC ID: 037992 Queue: Fast Client-RPC: 390620USER: Demo /* Wed Jul 25 2007 10:28:43.5550 */+GS ARGetSchema -- schema Form03 from Remedy Administrator (protocol 12) at IP address 10.2.120.14 ARS 7.0.1p003 - Win2k3 Oracle 10gR2 (10.2.0.3.0) - Redhat Any ideas? (And of course, the BMC support site is not working - can't get past the login page) Thanks, Tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
API libraries for Solaris on X86.
I need the api libraries compiled for Solaris on X86. Remedy (I'm quite unhappy with BMC outsourcing their support to India) has so far said NO! The api libraries are only available for compatible platforms and that's it. Not having these libraries for that platform is a major showstopper for a large application that has a lot of work done on it before we found this glitch. So, does anyone know of a workaround (not the email because that has so many problems the customer won't accept it) or do they have the libraries or know how I can compile them? Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] XEROX Technology Document Management Consulting Services www.xerox.com This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please delete it. Any views or opinions presented in this email are solely those of the sender and do not necessarily represent those of Xerox Corporation. Finally, the recipient should check this email is authentic and examine it for the presence of viruses. Xerox does perform virus checks but cannot accept liability for any damage caused by any virus transmitted by this email. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Vancouver BC
Vancouver is in the news today. Looks like a major oil pipeline leak. http://news.bbc.co.uk/2/hi/americas/6914883.stm Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: API libraries for Solaris on X86.
The api for solaris (non-sparc) simply don't exist. Only BMC has access to the source to build the api for this platform, and if they choose to not do so, you will need to seek another path (e.g., platform/os/linux emulation/etc) for you api needs. Axton Grams On 7/25/07, Nicoll, Alan [EMAIL PROTECTED] wrote: ** I need the api libraries compiled for Solaris on X86. Remedy (I'm quite unhappy with BMC outsourcing their support to India) has so far said NO! The api libraries are only available for compatible platforms and that's it. Not having these libraries for that platform is a major showstopper for a large application that has a lot of work done on it before we found this glitch. So, does anyone know of a workaround (not the email because that has so many problems the customer won't accept it) or do they have the libraries or know how I can compile them? Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] XEROX Technology Document Management Consulting Services www.xerox.com This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please delete it. Any views or opinions presented in this email are solely those of the sender and do not necessarily represent those of Xerox Corporation. Finally, the recipient should check this email is authentic and examine it for the presence of viruses. Xerox does perform virus checks but cannot accept liability for any damage caused by any virus transmitted by this email. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: TEST: System Test
You know, the system. :) Kidding Frederick. --- arslist [EMAIL PROTECTED] wrote: System test of what? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: July 21, 2007 10:23 PM To: arslist@ARSLIST.ORG Subject: TEST: System Test Just a system test ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Looking for a deal? Find great prices on flights and hotels with Yahoo! FareChase. http://farechase.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: API libraries for Solaris on X86.
Alan, I agree with Axton and Carey. Please find the link below. It is to a PDF document that discusses various ways to integrate with Remedy. You should find something that works for your situation. http://documents.bmc.com/supportu/documents/57/15/65715/65715.pdf Marc Simmons On 7/25/07, Axton [EMAIL PROTECTED] wrote: The api for solaris (non-sparc) simply don't exist. Only BMC has access to the source to build the api for this platform, and if they choose to not do so, you will need to seek another path (e.g., platform/os/linux emulation/etc) for you api needs. Axton Grams On 7/25/07, Nicoll, Alan [EMAIL PROTECTED] wrote: ** I need the api libraries compiled for Solaris on X86. Remedy (I'm quite unhappy with BMC outsourcing their support to India) has so far said NO! The api libraries are only available for compatible platforms and that's it. Not having these libraries for that platform is a major showstopper for a large application that has a lot of work done on it before we found this glitch. So, does anyone know of a workaround (not the email because that has so many problems the customer won't accept it) or do they have the libraries or know how I can compile them? Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] XEROX Technology Document Management Consulting Services www.xerox.com This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please delete it. Any views or opinions presented in this email are solely those of the sender and do not necessarily represent those of Xerox Corporation. Finally, the recipient should check this email is authentic and examine it for the presence of viruses. Xerox does perform virus checks but cannot accept liability for any damage caused by any virus transmitted by this email. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can anyone recommend a Remedy partner?
Alan, Give RIGID Systems a call. The person I know there is Rebecca Hamilton. You can reach her at: [EMAIL PROTECTED] . Tell her that Marc Simmons sent you. Marc On 7/25/07, Nicoll, Alan [EMAIL PROTECTED] wrote: ** We are willing to go outside for a solution for our problem getting the Remedy api libraries compiled for Solaris on X86. Can anyone recommend a partner they've worked with that has supplied a single application without trying to take over their whole system? *Alan E (Nick) Nicoll* *DocuSP Problem System Administrator* Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] *XEROX* Technology Document Management Consulting Services www.xerox.com This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please delete it. Any views or opinions presented in this email are solely those of the sender and do not necessarily represent those of Xerox Corporation. Finally, the recipient should check this email is authentic and examine it for the presence of viruses. Xerox does perform virus checks but cannot accept liability for any damage caused by any virus transmitted by this email. __20060125___This posting was submitted with HTML in it___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can anyone recommend a Remedy partner?
I second the motion for RIGID Systems. --- Marc Simmons [EMAIL PROTECTED] wrote: Alan, Give RIGID Systems a call. The person I know there is Rebecca Hamilton. You can reach her at: [EMAIL PROTECTED] . Tell her that Marc Simmons sent you. Marc On 7/25/07, Nicoll, Alan [EMAIL PROTECTED] wrote: ** We are willing to go outside for a solution for our problem getting the Remedy api libraries compiled for Solaris on X86. Can anyone recommend a partner they've worked with that has supplied a single application without trying to take over their whole system? *Alan E (Nick) Nicoll* *DocuSP Problem System Administrator* Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] *XEROX* Technology Document Management Consulting Services www.xerox.com This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please delete it. Any views or opinions presented in this email are solely those of the sender and do not necessarily represent those of Xerox Corporation. Finally, the recipient should check this email is authentic and examine it for the presence of viruses. Xerox does perform virus checks but cannot accept liability for any damage caused by any virus transmitted by this email. __20060125___This posting was submitted with HTML in it___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Boardwalk for $500? In 2007? Ha! Play Monopoly Here and Now (it's updated for today's economy) at Yahoo! Games. http://get.games.yahoo.com/proddesc?gamekey=monopolyherenow ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: API libraries for Solaris on X86.
3) Wait for v7.1 to be released in Aug. They claim to have a fully native Java API. ... While we're working towards the pure Java API implementation, 7.1 is not quite there (since we relied on few native modules such as qualification parsing, rpc level version mapping logic etc). In all likelihood the next version should indeed be a pure Java implementation with no native code dependencies. If waiting for the upcoming release(s) isn't feasible for the user, the alternatives you guys suggested are some of the ways to mitigate. If the integration is only entry operations oriented, then web services (your item.1) is probably I would suggest. However if the integration is more intricate with custom logic, data manipulations etc and/or is not limited to entries alone but includes metadata as well -- then your alternative 2 (an intermediate box for hosting AR API logic) is the way to go. Appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, July 25, 2007 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: API libraries for Solaris on X86. Alan, I see three choices... 1) Web Services ARS has a way to expose an ARS application as a web service and to consume web services. There are limitations, but they may not affect your project. (depending on the project.) 2) SSH (or otherwise) deliver the request to an intermediate box that is a supported platform to run command line integrations that you could write on the existing APIs. 3) Wait for v7.1 to be released in Aug. They claim to have a fully native Java API. So if that is true, then it should (note future looking statement) work on any platform that has a Java Run Time environment. So I would assume that Solaris on x86 should be covered then. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 7/25/07, Nicoll, Alan [EMAIL PROTECTED] wrote: ** I need the api libraries compiled for Solaris on X86. Remedy (I'm quite unhappy with BMC outsourcing their support to India) has so far said NO! The api libraries are only available for compatible platforms and that's it. Not having these libraries for that platform is a major showstopper for a large application that has a lot of work done on it before we found this glitch. So, does anyone know of a workaround (not the email because that has so many problems the customer won't accept it) or do they have the libraries or know how I can compile them? Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] XEROX Technology Document Management Consulting Services www.xerox.com This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please delete it. Any views or opinions presented in this email are solely those of the sender and do not necessarily represent those of Xerox Corporation. Finally, the recipient should check this email is authentic and examine it for the presence of viruses. Xerox does perform virus checks but cannot accept liability for any damage caused by any virus transmitted by this email. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Kenneth Hellervik/HISP/Hydro is out of the office.
I will be out of the office starting 2007-07-25 and will not return until 2007-07-30. For any urgent questions regarding CPSS/CPSS NG, eSupport or CIC/IS116 - please create a CPSS log and send to CPSS Applications team. Or call CPSS-on-duty at +47 35924889 (internally 148-4889) *** NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it, may contain confidential or privileged information. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this message is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify the sender and delete the e-mail and attached documents. Thank you. *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Top 10 Requests for Fixes/Enhancement by BMC
don't hold your breath on a client, I would not be suprised to see and admin (web based) tool coming our way though.. On 7/25/07, init6 [EMAIL PROTECTED] wrote: We ripped all our escalations out and wrote them in arsperl. Then hooked them into Control-M. I'd like to be able to run admin/user from linux. :) Rich Gidd Calden wrote: Listers: Maybe this is a John, Kinetic Survey process but I'd like to see a list of the top 10 most requested fixes or enhancements by BMC? One of my top items would be, to once and for all FIX the Escalation engine to at the very least support multiple threads? John, care to host a simple survey process for this ? Worse case we can send the results to Jay Leno, if BMC is not interested ? Regards.Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:[EMAIL PROTECTED] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/OT%3A-Top-10-Requests-for-Fixes-Enhancement-by-BMC-tf4137620.html#a11788852 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: API libraries for Solaris on X86.
Appajee, Can you connect from 7.1 java api to a 7.01 server? -- Jarl On 7/25/07, Papolu, Appajee [EMAIL PROTECTED] wrote: 3) Wait for v7.1 to be released in Aug. They claim to have a fully native Java API. ... While we're working towards the pure Java API implementation, 7.1 is not quite there (since we relied on few native modules such as qualification parsing, rpc level version mapping logic etc). In all likelihood the next version should indeed be a pure Java implementation with no native code dependencies. If waiting for the upcoming release(s) isn't feasible for the user, the alternatives you guys suggested are some of the ways to mitigate. If the integration is only entry operations oriented, then web services (your item.1) is probably I would suggest. However if the integration is more intricate with custom logic, data manipulations etc and/or is not limited to entries alone but includes metadata as well -- then your alternative 2 (an intermediate box for hosting AR API logic) is the way to go. Appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, July 25, 2007 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: API libraries for Solaris on X86. Alan, I see three choices... 1) Web Services ARS has a way to expose an ARS application as a web service and to consume web services. There are limitations, but they may not affect your project. (depending on the project.) 2) SSH (or otherwise) deliver the request to an intermediate box that is a supported platform to run command line integrations that you could write on the existing APIs. 3) Wait for v7.1 to be released in Aug. They claim to have a fully native Java API. So if that is true, then it should (note future looking statement) work on any platform that has a Java Run Time environment. So I would assume that Solaris on x86 should be covered then. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 7/25/07, Nicoll, Alan [EMAIL PROTECTED] wrote: ** I need the api libraries compiled for Solaris on X86. Remedy (I'm quite unhappy with BMC outsourcing their support to India) has so far said NO! The api libraries are only available for compatible platforms and that's it. Not having these libraries for that platform is a major showstopper for a large application that has a lot of work done on it before we found this glitch. So, does anyone know of a workaround (not the email because that has so many problems the customer won't accept it) or do they have the libraries or know how I can compile them? Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] XEROX Technology Document Management Consulting Services www.xerox.com This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please delete it. Any views or opinions presented in this email are solely those of the sender and do not necessarily represent those of Xerox Corporation. Finally, the recipient should check this email is authentic and examine it for the presence of viruses. Xerox does perform virus checks but cannot accept liability for any damage caused by any virus transmitted by this email. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Top 10 Requests for Fixes/Enhancement by BMC
We ripped all our escalations out and wrote them in arsperl. Then hooked them into Control-M. I'd like to be able to run admin/user from linux. :) Rich Gidd Calden wrote: Listers: Maybe this is a John, Kinetic Survey process but I'd like to see a list of the top 10 most requested fixes or enhancements by BMC? One of my top items would be, to once and for all FIX the Escalation engine to at the very least support multiple threads? John, care to host a simple survey process for this ? Worse case we can send the results to Jay Leno, if BMC is not interested ? Regards.Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:[EMAIL PROTECTED] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/OT%3A-Top-10-Requests-for-Fixes-Enhancement-by-BMC-tf4137620.html#a11788852 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
INI values
Any of you old timers have a list of the undocumented settings that could be added to the ar.ini file? I think I'm looking for the OnReturn setting that triggered the search window to launch when the Enter key was pressed. Anyone get them to work with the 7.x client? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Field/context-sensitive help
Isn't this similar to what we do on our helpdesk form? It's pretty straightforward. Mary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, July 25, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Field/context-sensitive help ** Here's my idea - tell me if I'm crazy: I want to create a form with the following: Form Name Field ID/Field Name Help Text When a user focuses on Field ID/Field Name on Form Name, a text field would be set with the contents of Help Text. I know I could do this with a truckload of Active Links - but I really don't want to I know how I could do it in a normal programming environment - how can I do it in Remedy? Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Software Developer Remedy Job at Amazon.com com job link to website
The only disadvantage is that you would be working with me ;0) http://www.amazon.com/b/?node=239362011 -- -Geoff Endresen Amazon.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Field/context-sensitive help
Hey all... Wouldn't Lenny Warren's Admin Console do this for you?? I'm sure that the def files are posted in a ton of places... Gp George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.7513 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julie Rockwood Sent: Wednesday, July 25, 2007 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: Field/context-sensitive help Hi Mary, For the benefit of the rest of us. How would you do you display the helptext from the form that Michael is describing without creating an active link for each field that executes on Gain Focus of the field? There's got to be a better way. How does your helpdesk form do it? Julie At 03:09 PM 7/25/2007, you wrote: ** Isn't this similar to what we do on our helpdesk form? It's pretty straightforward. Mary From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, July 25, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Field/context-sensitive help ** Here's my idea - tell me if I'm crazy: I want to create a form with the following: Form Name Field ID/Field Name Help Text When a user focuses on Field ID/Field Name on Form Name, a text field would be set with the contents of Help Text. I know I could do this with a truckload of Active Links - but I really don't want to I know how I could do it in a normal programming environment - how can I do it in Remedy? Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ --- Julie Rockwood Los Alamos National Laboratory IST-APPS3 BMC Technical Lead (505) 667-9846 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Field/context-sensitive help
Hi Mary, For the benefit of the rest of us. How would you do you display the helptext from the form that Michael is describing without creating an active link for each field that executes on Gain Focus of the field? There's got to be a better way. How does your helpdesk form do it? Julie At 03:09 PM 7/25/2007, you wrote: ** Isn't this similar to what we do on our helpdesk form? It's pretty straightforward. Mary -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, July 25, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Field/context-sensitive help ** Here's my idea - tell me if I'm crazy: I want to create a form with the following: Form Name Field ID/Field Name Help Text When a user focuses on Field ID/Field Name on Form Name, a text field would be set with the contents of Help Text. I know I could do this with a truckload of Active Links - but I really don't want to I know how I could do it in a normal programming environment - how can I do it in Remedy? Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ --- Julie Rockwood Los Alamos National Laboratory IST-APPS3 BMC Technical Lead (505) 667-9846 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Field/context-sensitive help
Oops. My reply was intended just for Michael - not the list. Sorry - you're right. Our solution is using an active link for each field that executes Gain Focus on the field. Mary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julie Rockwood Sent: Wednesday, July 25, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Field/context-sensitive help ** Hi Mary, For the benefit of the rest of us. How would you do you display the helptext from the form that Michael is describing without creating an active link for each field that executes on Gain Focus of the field? There's got to be a better way. How does your helpdesk form do it? Julie At 03:09 PM 7/25/2007, you wrote: ** Isn't this similar to what we do on our helpdesk form? It's pretty straightforward. Mary From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, July 25, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Field/context-sensitive help ** Here's my idea - tell me if I'm crazy: I want to create a form with the following: Form Name Field ID/Field Name Help Text When a user focuses on Field ID/Field Name on Form Name, a text field would be set with the contents of Help Text. I know I could do this with a truckload of Active Links - but I really don't want to I know how I could do it in a normal programming environment - how can I do it in Remedy? Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ --- Julie Rockwood Los Alamos National Laboratory IST-APPS3 BMC Technical Lead (505) 667-9846 __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Registering Remedy ODBC drivers (DLL) from the command line
Thanks Dan! Worked like a charm. Cheers, -- Shyam - Original Message - From: CONDREA, Daniel Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, July 24, 2007 12:45 AM Subject: Re: Registering Remedy ODBC drivers (DLL) from the command line ** KM-4778 -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar Sent: Tuesday, July 24, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Registering Remedy ODBC drivers (DLL) from the command line ** Dear Listers, We install Remedy clients with WinInstall scripts and we don't typically enable the ODBC drivers that come with Remedy User installer. However, we have one set of users where we need to enable the ODBC drivers and was wondering how to enable this without having to reinstall the client for this group of people. Can any one of you kind souls educate me on how to register the ODBC DLL either from a command line or some kind of a script. We are using Remedy Client version 6.3.0 Patch 20. Thanks in advance. Cheers, -- Shyam __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Field/context-sensitive help
Here's my idea - tell me if I'm crazy: I want to create a form with the following: Form Name Field ID/Field Name Help Text When a user focuses on Field ID/Field Name on Form Name, a text field would be set with the contents of Help Text. I know I could do this with a truckload of Active Links - but I really don't want to I know how I could do it in a normal programming environment - how can I do it in Remedy? Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: API libraries for Solaris on X86.
Sure you can. In fact in the 7.1 Java API, we have implemented the necessary rpc version mapping infrastructure as well, but it is validated for 7.0/7.0.1 only. What that means is -- the client program runs the pure Java code in issuing AR API's underlying RPC calls when interacting with servers of version 7.0 or greater. However if the client is interacting with older servers (say 6.3 or even older), then the Java API silently falls back to delegating the calls to underlying JNI code, which in turn calls C API which has rich implementation of RPC version mapping. All of this happens transparently to client program any ways, so in essence, the Java API clients of 7.1 version can indeed talk to same or older or newer versions of Server as were before. Only thing is that for legacy server interactions, the Java API relies on its legacy infrastructure (JNI/C API combo) in 7.1 release. In future, as indicated in previous email note, this will change (i.e. improve RPC version mapping layer within Java API) so that this native dependency is also eliminated. Hope this helps. Appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Wednesday, July 25, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: API libraries for Solaris on X86. Appajee, Can you connect from 7.1 java api to a 7.01 server? -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
