Re: Work Info being deleted
We ran into this issue - it is a known error. The entries on the work info form get set to "delete" and then nightly cleanup would trash them. BMC corrected it in 7.0.3 if I remember correctly. Regards, Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Friday, February 08, 2008 3:07 PM To: arslist@ARSLIST.ORG Subject: Work Info being deleted ** Has anyone had an issue with Work Info entries being deleted (or somehow no longer being attached to Incidents)? Several users have commented about entries disappering. ARS and ITSM 7.0.2 Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Operating System Preference for Remedy
Hi List, Thought it would be a good idea to reach out and get the lists feedback and experiences on the OS that you use with Remedy. We are presently trying to select an OS platform for ARS and ITSM 7. We are not yet tied down to any specific OS, but the main focus of our comparison is between Solaris 10 and RedHat Linux 4/5 Our hardware will be selected based on the OS decided. Our backend db is already determined to be Oracle 10g on Linux, although any comments on this would also be appreciated... Some basic environment info: We expect the environment will be load-balanced and scale to 4000-5000 concurrent users, starting off at around 2000 users. We will be running ITSM 7 with IM/PM/CM/AM/SRM/CMDB and probably Analytics It would be safe to estimate incident ticket volume requirements at around 50,000 a week. That is the largest in terms of record growth / volume of the apps I mentioned. CMDB will eventually hold 30 million CI's, but that number could go higher... I guess after a few million, any table scan will make itself known :-) We will likely be looking at utilizing some method of virtualization in our architecture, to make use of server groups for escalation/email engine (heaving incoming/outgoing) /integration jobs/reporting) Can any of you speak to what you have that supports a similar environment, and any problems you are having, and what OS you wish you had, or whether you are happy that your current architecture is the best you could envisage. Any pros and cons that you can offer for Solaris 10 vs Linux would also be appreciated! Thanks Randeep _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
ADM:Test please ignore
timing test 11:15am EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Newbie: form with links to frequently accessed forms
If you only have 5 forms you like to access, you can add them as favorites in the object browser dialog. No workflow, just the native aruser client features. Axton On Feb 9, 2008 2:36 AM, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > Ravi, > > That depends on the users permissions and how the Application List > field is being used. > > If users form group "X" have visible access to the form then they will > see the Entry points for the form/views that you create. > If users form group "Y" have hidden access then they will not see > those Entry Points. > > > There are also more "workflow driven" ways to "focus", or restrict the > items that show up in the Application List field too. "Viewing a > subset of entry points" pg 94 "AdvancedGuide-630.pdf".) > > The "Application List" field approach may not fit your needs, > (depending on what they exactly are) but it is one way to do > "navigation" in ARS. > > Hope that helps. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > > On Feb 8, 2008 5:35 PM, Ravi <[EMAIL PROTECTED]> wrote: > > Carey: may be I have read/understood incorrect. If I have two forms with > > Application list field (each form being used by different set of > > people), a form which is configured to show up in the application list > > will show up on both the form's Application List, correct? I want a form > > to show up only in particular home page. > > > > Thanks > > Ravi > > > > > > Carey Matthew Black wrote: > > > Ravi, > > > > > > I would suggest that you read the sections on "Entry Points" and use > > > the "Application List" field. > > > > > > BasicGuide-630.2006.05.09.pdf "Entry Points—Defining entry points" > > > starting at pg 204. > > > > > > And especially: > > > AdvancedGuide-630.pdf "Defining entry points and home pages" starting at > > > pg 67. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
