Re: ARERR 395

[Muhammed, Siraj]

Hi Frank,

API process triggers with an ACL from a primary form on a record say like 
record-A and check for all corresponding child record of record-A in secondary 
form and make a status change based on status of primary record-A and selected 
child records. It checkes all the child records and do the change in same 
process. Mostly there are multiples child records come around 32. (it takes 
approximately a minute for completing entire process)

We use get entry and set entry api calls in this process

This operation works when child records are less than 32 and gives error when 
child records are more than 32.
 
Regards,
Siraj
 


From: Action Request System discussion list(ARSList) on behalf of Frank Caruso
Sent: Mon 7/14/2008 9:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 395


** What is the API process doing? It appears you are blocking waiting for the 
call to return (an active link that is using a SetFields PROCESS action). uping 
the Fitler timeout is not going to help. You need to tune the external process 
call.


On Mon, Jul 14, 2008 at 8:46 AM, Muhammed, Siraj <[EMAIL PROTECTED]> wrote:


** 

Dear Listers,

Getting this error "ARERR [395]" The System has timed out while waiting 
for a process that is running on the server to return a value." 

This happens when an Active Link which calls the API script, which in 
turn updates another Form, is triggered.

We have increased the Filter API time out to 180 but no hope.

Please share your experiences if any one met this error before.

Server ARS-5.12

DB- Oracle 8.1.2

OS- Solaris 8


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Disabling of Copy To New functionality

[Sanjana AGARWAL]

Hello,

I want to disable the "Copy To New" for certain forms.

One way is to create an active link, which executes on "Copy To New" and give 
an error message.

Is there any better way, such that, this field is disabled for selection also.

Thanks and Regards
Sanjana

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Re: AR Mid Tier 7.1 URL resolution with Tomcat

[Matt Reinfeldt]

Glad to help!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart
Sent: Monday, July 14, 2008 9:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Mid Tier 7.1 URL resolution with Tomcat

 

** 

Thanks

 

The info contained in the link worked a treat

 

Regards

Stuart Schon

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: 1 July 2008 15:12
To: arslist@ARSLIST.ORG
Subject: Re: AR Mid Tier 7.1 URL resolution with Tomcat

 

Stuart,

 

I have recently done this for Apache 2.2 and Apache Tomcat 6.  Details can
be found here:
http://www.mattreinfeldt.com/forums/ubbthreads.php/topics/140044/Jakarta_Con
nector_Apache_2_2_8#Post140044 

 

The details probably differ slightly from what you need, but maybe reading
through it will help you a little.

 

Good luck!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart
Sent: Monday, June 30, 2008 11:55 PM
To: arslist@ARSLIST.ORG
Subject: AR Mid Tier 7.1 URL resolution with Tomcat

 

** 

HI All

 

New installation

Windows 2003 r2

IIS 6, 

Tomcat 5.5

Java 1.5_15 jdk

 

I am having an issue with AR mid-tier 7.1 passing
http://localhost/arsys/shared/.  All entries passed return an error 'the
page cannot be displayed'

 

Passing url http://localhost:8080/arsys/shared/config/config.jsp works fine.
Dropping the 8080 returns the error. I can't see anything wrong

 

A first attempt installing the mid-tier did not seem top work so uninstalled
it and the tomcat version it installed. I then installed Tomcat 5.5_26, then
installed mid-tier again. I selected IIS as the web server and JSP as
Tomcat.

 

Examining IIS the isapi_redirect.dll seems to be installed correctly. The
web sites ISAPI Filters tab has 1 entry Jakarta, priority High with a green
arrow.

Web Services Extension has an entry for Jakarta which is allowed.

 

What else is there to do, I must be missing something pretty basic?

 

>From C:\Program Files\Apache Software Foundation\Jakarta Isapi
Redirector\conf

uriworkermap.properties (stripped of all comments)

/admin/*=wlb

/manager/*=wlb

/jsp-examples/*=wlb

/jsp-examples/*.jsp/=wlb

/servlets-examples/*=wlb

!/servlets-examples/*.jpeg=wlb

/jkmanager=jkstatus

/arsys/*=wlb

 

workers.properties.minimal (stripped of all comments)

worker.list=wlb,jkstatus

worker.ajp13w.type=ajp13

worker.ajp13w.host=localhost

worker.ajp13w.port=8029

worker.wlb.type=lb

worker.wlb.balance_workers=ajp13w

worker.jkstatus.type=status

 

The server.xml is unchanged, I can invoke http://localhost:8080/jsp-examples
successfully. But as above can't http://localhost/jsp-examples

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Re: AR Mid Tier 7.1 URL resolution with Tomcat

[Schon, Stuart]

Thanks
 
The info contained in the link worked a treat
 
Regards
Stuart Schon
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: 1 July 2008 15:12
To: arslist@ARSLIST.ORG
Subject: Re: AR Mid Tier 7.1 URL resolution with Tomcat
 
Stuart,
 
I have recently done this for Apache 2.2 and Apache Tomcat 6.  Details
can be found here:
http://www.mattreinfeldt.com/forums/ubbthreads.php/topics/140044/Jakarta
_Connector_Apache_2_2_8#Post140044 
 
The details probably differ slightly from what you need, but maybe
reading through it will help you a little.
 
Good luck!
 
Matt R.
 
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart
Sent: Monday, June 30, 2008 11:55 PM
To: arslist@ARSLIST.ORG
Subject: AR Mid Tier 7.1 URL resolution with Tomcat
 
** 
HI All
 
New installation
Windows 2003 r2
IIS 6, 
Tomcat 5.5
Java 1.5_15 jdk
 
I am having an issue with AR mid-tier 7.1 passing
http://localhost/arsys/shared/.  All entries passed return an error
'the page cannot be displayed'
 
Passing url http://localhost:8080/arsys/shared/config/config.jsp works
fine. Dropping the 8080 returns the error. I can't see anything wrong
 
A first attempt installing the mid-tier did not seem top work so
uninstalled it and the tomcat version it installed. I then installed
Tomcat 5.5_26, then installed mid-tier again. I selected IIS as the web
server and JSP as Tomcat.
 
Examining IIS the isapi_redirect.dll seems to be installed correctly.
The web sites ISAPI Filters tab has 1 entry Jakarta, priority High with
a green arrow.
Web Services Extension has an entry for Jakarta which is allowed.
 
What else is there to do, I must be missing something pretty basic?
 
>From C:\Program Files\Apache Software Foundation\Jakarta Isapi
Redirector\conf
uriworkermap.properties (stripped of all comments)
/admin/*=wlb
/manager/*=wlb
/jsp-examples/*=wlb
/jsp-examples/*.jsp/=wlb
/servlets-examples/*=wlb
!/servlets-examples/*.jpeg=wlb
/jkmanager=jkstatus
/arsys/*=wlb
 
workers.properties.minimal (stripped of all comments)
worker.list=wlb,jkstatus
worker.ajp13w.type=ajp13
worker.ajp13w.host=localhost
worker.ajp13w.port=8029
worker.wlb.type=lb
worker.wlb.balance_workers=ajp13w
worker.jkstatus.type=status
 
The server.xml is unchanged, I can invoke
http://localhost:8080/jsp-examples successfully. But as above can't
http://localhost/jsp-examples
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Re: Question: SLA - Emails / Audit Log

[Lisa Westerfield]

All of ours are showing there, strange. By the way, we are using the ootb 
message tags such as "escalatedbyola". If you're using custom notifies it may 
behave differently. 

-Original Message-
From: T. Dee <[EMAIL PROTECTED]>
Sent: Monday, July 14, 2008 6:33 PM
To: arslist@ARSLIST.ORG 
Subject: Re: Question: SLA - Emails / Audit Log

Thanks Lisa, I don't see them in the audit log - odd.



On Mon, Jul 14, 2008 at 6:25 PM, Lisa Westerfield
<[EMAIL PROTECTED]> wrote:
> The incident audit log carries the sla escalations as well. Hope that's what 
> you're looking for.
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> Sent: Monday, July 14, 2008 4:18 PM
> To: arslist@ARSLIST.ORG 
> Subject: Question: SLA - Emails / Audit Log
>
> I have my SLAs setup and they are working.  Emails are going out, no problem.
>
> However, i'm not sure if there is a place that audits the SLA
> Escalation Emails that go out.  I have looked in the Audit Log on
> Incident, but it does not store SLA Escalation Emails there.
>
> Is there a place that keeps an audit of these emails?
>
> Thanks!
>
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> This message is subject to and does not create or vary any contractual 
> relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries 
> or affiliates and you. Internet communications are not secure and therefore 
> the TuringSMI Group does not accept any legal responsibility for the contents 
> of this message. Any views or opinions expressed are those of the author.  
> This message is intended for the addressee(s) only and its contents and any 
> attached files are strictly confidential. If you have received it in error, 
> please contact the sender on the number above.
>
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Re: Question: SLA - Emails / Audit Log

[T. Dee]

Thanks Lisa, I don't see them in the audit log - odd.



On Mon, Jul 14, 2008 at 6:25 PM, Lisa Westerfield
<[EMAIL PROTECTED]> wrote:
> The incident audit log carries the sla escalations as well. Hope that's what 
> you're looking for.
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> Sent: Monday, July 14, 2008 4:18 PM
> To: arslist@ARSLIST.ORG 
> Subject: Question: SLA - Emails / Audit Log
>
> I have my SLAs setup and they are working.  Emails are going out, no problem.
>
> However, i'm not sure if there is a place that audits the SLA
> Escalation Emails that go out.  I have looked in the Audit Log on
> Incident, but it does not store SLA Escalation Emails there.
>
> Is there a place that keeps an audit of these emails?
>
> Thanks!
>
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> This message is subject to and does not create or vary any contractual 
> relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries 
> or affiliates and you. Internet communications are not secure and therefore 
> the TuringSMI Group does not accept any legal responsibility for the contents 
> of this message. Any views or opinions expressed are those of the author.  
> This message is intended for the addressee(s) only and its contents and any 
> attached files are strictly confidential. If you have received it in error, 
> please contact the sender on the number above.
>
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Re: Question: SLA - Emails / Audit Log

[Lisa Westerfield]

The incident audit log carries the sla escalations as well. Hope that's what 
you're looking for.

-Original Message-
From: T. Dee <[EMAIL PROTECTED]>
Sent: Monday, July 14, 2008 4:18 PM
To: arslist@ARSLIST.ORG 
Subject: Question: SLA - Emails / Audit Log

I have my SLAs setup and they are working.  Emails are going out, no problem.

However, i'm not sure if there is a place that audits the SLA
Escalation Emails that go out.  I have looked in the Audit Log on
Incident, but it does not store SLA Escalation Emails there.

Is there a place that keeps an audit of these emails?

Thanks!

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This message is subject to and does not create or vary any contractual 
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries 
or affiliates and you. Internet communications are not secure and therefore the 
TuringSMI Group does not accept any legal responsibility for the contents of 
this message. Any views or opinions expressed are those of the author.  This 
message is intended for the addressee(s) only and its contents and any attached 
files are strictly confidential. If you have received it in error, please 
contact the sender on the number above.

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Question: SLA - Emails / Audit Log

[T. Dee]

I have my SLAs setup and they are working.  Emails are going out, no problem.

However, i'm not sure if there is a place that audits the SLA
Escalation Emails that go out.  I have looked in the Audit Log on
Incident, but it does not store SLA Escalation Emails there.

Is there a place that keeps an audit of these emails?

Thanks!

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Re: ITSM Asset Management Products for Telecom Services

[Roger Justice]

The CI name is required and I have encountered this with other CI types prior 
to a computer having a name we used the PO number and line item value such as 
12345-1 for the first computer on the order and 12345-X for each additional 
item. Using something that will allow reporting is the answer. The provider and 
contract number could work.

-Original Message-
From: Pierson, Shawn <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 14 Jul 2008 2:39 pm
Subject: ITSM Asset Management Products for Telecom Services


** 
Good afternoon,

 

I’ve been tasked with configuring Asset Management to be able to account for 
our leased lines from various telecoms.  There are a few issues, though, that 
prevent me from being able to do it correctly.

 

The first problem is that Product Names need to be unique.  This works for 
hardware, but for things like a T1, which you can get from many different 
manufacturers, it creates a problem.  While we could put something in such as 
“Sprint T1” and another as “AT&T T1”, this makes reporting more difficult, 
especially when you have something like seven different types of connections 
with each ISP.

 

So I’m wondering how the rest of you handle this?  Do you go ahead and insert 
information like the company name, or is there a way to track this data 
correctly?

 

Thanks,

 

Shawn Pierson

 
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ITSM Asset Management Products for Telecom Services

[Pierson, Shawn]

Good afternoon,

I've been tasked with configuring Asset Management to be able to account for 
our leased lines from various telecoms.  There are a few issues, though, that 
prevent me from being able to do it correctly.

The first problem is that Product Names need to be unique.  This works for 
hardware, but for things like a T1, which you can get from many different 
manufacturers, it creates a problem.  While we could put something in such as 
"Sprint T1" and another as "AT&T T1", this makes reporting more difficult, 
especially when you have something like seven different types of connections 
with each ISP.

So I'm wondering how the rest of you handle this?  Do you go ahead and insert 
information like the company name, or is there a way to track this data 
correctly?

Thanks,

Shawn Pierson


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javascript - Menu get showed or Hidden on mouse event

[Tournier, Pascal]

Hi,

We have recently migrated to Remedy ARS version 7.0.1 and wanted to go
to the Web access interface via Mid-tier.

I'm currently designing the main home page and I'm using the "vertical
navigation" fields as my main menu to get access to the different
forms...I'm using one active link in order to show this menu when I
click on one button... what I wanted to do is that this "vertical
navigation" fields get hidden as soon as I get out of the menu with the
mouse.. I assume that in order to do that the only possible way is to
use javascript and the "onmouseout" event. But I really do not see how I
can code that in Remedy ... Does someone have done something like
that

 

What will be good to have at the end is if I go with the mouse over one
button, the menu is displayed and if I select one item or if I get out
of the menu with the mouse, the menu get hidden...

 

Thanks

Regards

Pascal


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Re: LDAP Problem with vendor form

[Leonard Neely]

Also, if Norm's suggestions don't resolve your issue (correct those
first), You may want to check your default Plugin Server timeout. 

How many LDAP records do you expect to be returned via your vendor form?
If it is a large amount, your Plug-In server may be timing out before it
can load the connector and related tables. In this case, you may need to
set the Default Plugin Server timeout to a higher value. I think the
default is 60 seconds. We had a similar issue, where we had over 100K
LDAP records, and had to set the timeout to 500 before we could even
create the vendor form.

Also, what's your platform/version, etc.

HTH

Leonard Neely

 

-Original Message-

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Kaiser Norm E CIV USAF 96 CS/SCCE

Sent: Monday, July 14, 2008 10:09 AM

To: arslist@ARSLIST.ORG

Subject: Re: LDAP Problem with vendor form

Two things:

First, if you're using ARDBC, you don't need to fill out the AREA config
info. Second, your LDAP connection string has spaces in it which is
probably goofing up the connection.

-Original Message-

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG  ] On Behalf Of
manu_alcala

Sent: Monday, July 14, 2008 12:04 PM

To: arslist@ARSLIST.ORG

Subject: LDAP Problem with vendor form

Hi everyone!

I'm trying to connect with a LDAP server and I have a problem when I try
to create the vendor form: The steps I have followed to configure LDAP
are:

1- Configure AREA LDAP form with the following:

hostname: ldapdes.corp

port: 389

blind user: aplmiro

blind password: 

user base: o=Grupo Santander, o=Grupo Santander user search filter:
BSalias=$\USER$ group membership: none

2- Configure ARDBC LDAP form with the correct settings.

3- Try to create the vendor form; but i have nothing in the available
form. I type ARSYS.ARDBC.LDAP and in the available table i type
ldap://ldapdes.corp/o=Grupo Santander,o=Grupo Santander??sub?

(objectclass=user) but nothing is loaded and the conector is not found.

I have created a vendor form "empty" and one time created i type in the
form properties (in vendor information tab) the previous settings
(ARSYS.ARDBC.LDAP and ldap://ldapdes.cor.) but any times show a
message of incorrect sintax of Base DN... or can't connect to the LDAP
URL... or the connector doesn't exist...

I don't know what i have to do to configure the vendor form properly
because the settings in the AREA LDAP and ARDBC LDAP are correctly...

Please help me!

Thank you forward!!!



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Re: LDAP Problem with vendor form

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Two things:

First, if you're using ARDBC, you don't need to fill out the AREA config
info.  Second, your LDAP connection string has spaces in it which is
probably goofing up the connection.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of manu_alcala
Sent: Monday, July 14, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: LDAP Problem with vendor form

Hi everyone!

I'm trying to connect with a LDAP server and I have a problem when I
try to create the vendor form: The steps I have followed to configure
LDAP are:

1- Configure AREA LDAP form with the following:

hostname: ldapdes.corp
port: 389
blind user: aplmiro
blind password: 
user base: o=Grupo Santander, o=Grupo Santander
user search filter: BSalias=$\USER$
group membership: none

2- Configure ARDBC LDAP form with the correct settings.

3- Try to create the vendor form; but i have nothing in the available
form. I type ARSYS.ARDBC.LDAP and in the available table i type
ldap://ldapdes.corp/o=Grupo Santander,o=Grupo Santander??sub?
(objectclass=user) but nothing is loaded and the conector is not
found.

I have created a vendor form "empty" and one time created i type in
the form properties (in vendor information tab) the previous settings
(ARSYS.ARDBC.LDAP and ldap://ldapdes.cor.) but any times show a
message of incorrect sintax of Base DN... or can't connect to the LDAP
URL... or the connector doesn't exist...

I don't know what i have to do to configure the vendor form properly
because the settings in the AREA LDAP and ARDBC LDAP are correctly...

Please help me!

Thank you forward!!!


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LDAP Problem with vendor form

[manu_alcala]

Hi everyone!

I'm trying to connect with a LDAP server and I have a problem when I
try to create the vendor form: The steps I have followed to configure
LDAP are:

1- Configure AREA LDAP form with the following:

hostname: ldapdes.corp
port: 389
blind user: aplmiro
blind password: 
user base: o=Grupo Santander, o=Grupo Santander
user search filter: BSalias=$\USER$
group membership: none

2- Configure ARDBC LDAP form with the correct settings.

3- Try to create the vendor form; but i have nothing in the available
form. I type ARSYS.ARDBC.LDAP and in the available table i type
ldap://ldapdes.corp/o=Grupo Santander,o=Grupo Santander??sub?
(objectclass=user) but nothing is loaded and the conector is not
found.

I have created a vendor form "empty" and one time created i type in
the form properties (in vendor information tab) the previous settings
(ARSYS.ARDBC.LDAP and ldap://ldapdes.cor.) but any times show a
message of incorrect sintax of Base DN... or can't connect to the LDAP
URL... or the connector doesn't exist...

I don't know what i have to do to configure the vendor form properly
because the settings in the AREA LDAP and ARDBC LDAP are correctly...

Please help me!

Thank you forward!!!

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Job: Milwaukee, WI - Contract-to-Hire - Kforce - Remedy Developer

[Kitchen, Joshua T]

Dear List,
Hope all is well, I could really use some help on this project as I
personally really think its a great opportunity.  Our client has
everything in 7.x (asset, change, cmdb, slm, itsm, service desk,
incident, problem + many 3rd party tools) on an Oracle 10g r2
backend/Unix/Windows.  The folks I have working on the project currently
thoroughly enjoy it and tell me its the dream environment for Remedy
enthusiasts.  Thanks in advance for reading this email!
 
Job:  Remedy Developer
 
Location:  Milwaukee, WI
 
Duration:  6 months CTH
 
Work Authorization:  US Citizen
 
Description of Client/Industry: 

Our Client is a Retail Giant, Fortune 500 Company, and Publicly
Traded on the NASDAQ.  Established in 1962, our client continues to leap
into the future of retailing as America's fastest-growing department
store.

Description of Responsibilities:  

Required Skills: 
2+ years Remedy experience 
7.x // 6.3 ARS Experience

Primary Duties: 
Developing Workflows, Active links, forms etc.
Adding and Managing user profiles, setting up and managing
licenses, groups, etc. within the Remedy system. 
Performing all system and software updates to maintain a
supported version level. 
Generating reports on system activity as required for monthly
metrics reporting. 
Managing and maintaining Remedy system server software,
mid-tier, and email engine. 
Support and Sustainment of our Remedy development environment. 

If you are interested email me your salary requirements and resume.
 
Respectfully,

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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<>

Fwd: OT: MidWest RUG (MWRUG) Scheduled 7/15/08 in Chicago - LAST CALL

[Susan Palmer]

Hi Everyone,

We have our next MidWest Remedy User Group meeting on July 15th in Chicago.
We've expanded to a full day which includes lunch.  But if you want lunch
you have register so we know you're coming and can plan for you !!

Go to www.remedyusergroups.com and log in to register to attend the
meeting.  If you haven't registered yet, be sure to take a couple of minutes
to do so.  Click on the event under Upcoming Events, and then scroll down
past the agenda to sign up.

Our agenda is:

Arrival
8:30 am – 9:00 am

Welcome / Introductions  Tell us who you
are!  9:00 am – 9:15 am

What's new at BMC   Lou Bail,
BMC9:15 am – 9:30 am

New Approach to BSM Rob Kamal / Lou Bail,
BMC   9:30 am – 10:30 am


Break
10:30 am – 10:45 am

Remedy License Tuning  Misi
Mladoniczky10:45 am – 11:30 am
Real
Refined Resource


Lunch / Mingling
Everyone 11:30 am – 1:00 pm
Lunch provided by   Kinetic Data


Common Crystal Report  Ron
Suwanski1:00 pm – 2:00 pm
  Formulas to use   Remedy
Administrator/Developer
  with Remedy DeVry Inc.

RRR|Log, RRR|HelpText, Misi
Mladoniczky2:00 pm – 2:30 pm
  RRR|Chive, plus moreReal Refined Resource

Break
2:30 pm – 2:45 pm

ARS Remote Administration &   Matt
Reinfeldt  2:45 pm – 3:30 pm
   Managed Services  TuringSMI


Ask the Group – bring
questions
3:30 pm – 4:15 pm
Close
4:15 pm – 4:30 pm


If you have any questions, don't hesitate to ask.  Everyone is invited, we
still have some spots available !  Our meetings are generally lively with
lots of participation.  Come and join us!

Susan

Susan Palmer
ShopperTrak
200 W Monroe St 11th Floor
Chicago, IL  60606
312-529-5325
[EMAIL PROTECTED]

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Re: Integrating Crystal Enterprise 10 and MidTier

[Sokol, Brian]

Hi,

Our Crystal guys want me to use Crystal from Remedy by saving the report
on the Crystal server and calling a url from Remedy. So far it has not
worked. There are two pieces of info that have to be included in the url
that are not working - the user ID/password on the Crystal server and an
instance ID field on my Remedy form. Both are being ignored. Here is the
url we are trying to call:

http://crystalserver/crystal/enterprise/admin/en/viewrpt.cwr?id=33
71486&init=actx:connect&PROMPT0=$Instance
ID$+&apsuser=crystalID&apspassword=crystalPassword&apsauthtype=secEnterp
rise">Print Report


Has anyone launched a Crystal report this way? When I launch this url it
still prompts me for the Instance ID, Crystal ID and password.

Thanks,
Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris
Sent: Tuesday, July 08, 2008 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier

Hi Brian,
The ARWebReport viewer seems to be a cut down version of the mid-tier
that provides an interface to the crystal report server only. It can be
installed separately from the mid-tier and as I understand it, is
designed normally to be installed on the server with Crystal on it. In
your case I think you would like to connect the mid-tier directly to
Crystal. I haven't tried this scenario with the current version of the
mid-tier though I have done it with earlier versions of the mid-tier and
Crystal (pre the ar webreport viewer option). I will try it out for you
and let you know how successful I am. As I mentioned it may help resolve
an issue I am having with access to the crystal report server via a
proxy server.

I'll give you an update in the next 24 hours if you are interested.

Thanks,

Rod Harris

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Sokol,
Brian
Sent: Tue 8/07/2008 11:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier
 
Thanks Rod,

What exactly is the ARWebReport Viewer and do I need it? I want to
change as little as possible on the Crystal server and keep the reports
on the Mid Tier server (if possible).

Brian 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris
Sent: Tuesday, July 08, 2008 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier

Hi Brian,

Sorry, I guess you want to have nothing at all on your crystal server
except the virtual directory. In my case I have installed the report
viewer on the crystal server therefore no virtual directory is needed.
The crystal server is remote from the mid-tier and the remedy server but
there is the ARWebReport Viewer on it (perhaps not remote in the sense
of the word the guide means).

I will try setting things up the way you mentioned and get back to you
if you like. The virtual directory method may solve some issues that I'm
having with users that go through a proxy server. 

The mid-tier guide is a little confusing in the way it tries to cover
all the different options for setting up Crystal Enterprise Server and
mid-tier combinations. The bottom line is that the mid-tier needs to put
report files on the file system of the crystal server. It can do this by
being local or via a virtual directory. The mid-tier on crystal doesn't
have to be the same mid-tier as your main mid-tier it can be the
stripped down report only version that talks to the main mid-tier. 

Does this make more sense? Sorry about confusing you earlier.

Rod Harris





-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Sokol,
Brian
Sent: Tue 8/07/2008 8:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier
 
Hi Rod,
 
You sure this is for Crystal 10 on a remote server? Page 177 of the Mid
Tier Admin guide says you need to create a virtual directory. Also
support sent me a video last night and in it they create a virtual
directory. I just want to know exactly what the Crystal Admin needs to
do so I do not have to go back to them.
 
Brian



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris
Sent: Monday, July 07, 2008 11:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
 
Hi Brian,
 
You shouldn't have to create any virtual directories yourself. Pretty
much everything you need to know is in the mid tier installation guide.
 
On the BO box you need to have in addition to Crystal Report Server or
BO Enterprise & IIS
1) Remedy User with the odbc driver and a matching system data source
2) Java runtime
3) The ARWebReportViewer . This is an option in the mid-tier install and
can also install tomcat automatically.
4) Run the mid tier config on both your mid tier and your ARwebreport
Viewer 

Re: ARERR 395

[Frank Caruso]

What is the API process doing? It appears you are blocking waiting for the
call to return (an active link that is using a SetFields PROCESS action).
uping the Fitler timeout is not going to help. You need to tune the external
process call.

On Mon, Jul 14, 2008 at 8:46 AM, Muhammed, Siraj <
[EMAIL PROTECTED]> wrote:

> **
>
> Dear Listers,
>
>
>
>
>
> Getting this error "ARERR [395]" The System has timed out while waiting for
> a process that is running on the server to return a value."
>
>
>
> This happens when an Active Link which calls the API script, which in turn
> updates another Form, is triggered.
>
>
>
> We have increased the Filter API time out to 180 but no hope.
>
>
>
> Please share your experiences if any one met this error before.
>
>
>
> Server ARS-5.12
>
> DB- Oracle 8.1.2
>
> OS- Solaris 8
>
>
>
> ___
>
> Siraj Muhammed / *Capgemini India **/* Bangalore
> Alcatel-Lucent
> +918066567000 Extn. 7513 / +919886401950 www.capgemini.com
>
> [EMAIL PROTECTED]
>
> *Together. Free your energies*
> _
>
>
>
>
>
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Blackberry Solutions

[Sokol, Brian]

Thanks Gidd. Do you know how they compare to Aeroprise? Do you know
their pricing?
 
Thanks,
Brian



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: Monday, July 14, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry Solutions


** 
Brian,
 
Suggest you take a look at Vaultus:http://www.vaultus.com
 
Their solution is very flexible and maybe customized for your
requirements.
These are the folks that did the latest E*Trade solution (as seen on TV)
on a Blackberry.
 
HTH
 
 
Regards...Gidd



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Monday, July 14, 2008 6:54 AM
To: arslist@ARSLIST.ORG
Subject: Blackberry Solutions


** 

I know there are several solutions for using Remedy on a Blackberry
(Aeroprise, Vaultus, Mobile Reach). We are looking to use custom
applications on our Blackberry. Has anyone looked at several of these
products? Can you tell me which you prefer? Also can you tell me a rough
ballpark of their pricing?

Thanks 

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

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Answers Are" html___ 

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Re: Blackberry Solutions

[Gidd]

Brian,
 
Suggest you take a look at Vaultus:http://www.vaultus.com
 
Their solution is very flexible and maybe customized for your requirements.
These are the folks that did the latest E*Trade solution (as seen on TV) on
a Blackberry.
 
HTH
 
 
Regards...Gidd

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Monday, July 14, 2008 6:54 AM
To: arslist@ARSLIST.ORG
Subject: Blackberry Solutions


** 

I know there are several solutions for using Remedy on a Blackberry
(Aeroprise, Vaultus, Mobile Reach). We are looking to use custom
applications on our Blackberry. Has anyone looked at several of these
products? Can you tell me which you prefer? Also can you tell me a rough
ballpark of their pricing?

Thanks 

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
  http://www.Scholastic.com 

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Re: Blackberry Solutions

[Reiser, John J]

Brian,
I've used Aeroprise with a handheld PDA a w/barcode scanner but it
should be a similar situation with your Blackberry.
It is very flexible and is not restricted to "Helpdesk" or other canned
Remedy ARS forms.
I made a custom form to "check-in" bar tagged equipment. Upon docking
and running the Aerosync we would load the incoming information from the
shipping tag to the custom form.
There is a lot more functionality available with quick responses and
user priority settings.
 
Support is good and it's simple to setup. 
 
Not sure of the pricing.
 
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Monday, July 14, 2008 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Blackberry Solutions


** 

I know there are several solutions for using Remedy on a Blackberry
(Aeroprise, Vaultus, Mobile Reach). We are looking to use custom
applications on our Blackberry. Has anyone looked at several of these
products? Can you tell me which you prefer? Also can you tell me a rough
ballpark of their pricing?

Thanks 

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

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html___ 

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Re: Web service

[Grooms, Frederick W]

I've seen this happen when the other system just goes and changes their
system to point to a different web server but doesn't change the Remedy
server name in the URL.
 
Ask your upstream system what URL they are pushing to.
 
Fred




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: Monday, July 14, 2008 12:10 AM
To: arslist@ARSLIST.ORG
Subject: Web service



Hi all,

 

We have written a webservice and we have published the webservice to one
of our upstream system..The same service works perfectly in development
server whereas it is not working fine in our test environment.

 

We are getting the error message as "The location does not have the
required Web Service, Please check the URL of the Web Service" when we
try to load the webservice from the upstream system...

 

Any thoughts?

 

Thanks & Regards

Saravanan Palaniappan

ITSM

 

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."

 




This message, including any attachments, contains confidential
information 
intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination,
copying, or distribution of 
this message or any of its attachments or the information contained in
this e-mail, or the taking of any action based on it, is strictly
prohibited. If you are not the intended recipient, please notify the
sender immediately by return e-mail and delete this message.



 
 

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Blackberry Solutions

[Sokol, Brian]

I know there are several solutions for using Remedy on a Blackberry
(Aeroprise, Vaultus, Mobile Reach). We are looking to use custom
applications on our Blackberry. Has anyone looked at several of these
products? Can you tell me which you prefer? Also can you tell me a rough
ballpark of their pricing?

Thanks

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


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Re: Web service

[Shweta Dhaneshwar]

Saravanan,

 

This would usually happen if you rename the web service or do a copy of
existing web service. Try creating a new web service.

 

Regards,

Shweta

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vijay Dodla
Sent: Monday, July 14, 2008 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web service

 

** Did you check the URL in xml file ? When u move the code from dev to
test then the URL's do not change .See that the URL's are pointing to
your target and test server.
Extract the XML file and check the URL ,if they are not pointing to test
then change them and save and then load them again.

On Mon, Jul 14, 2008 at 12:09 AM, Saravanan Palaniappan
<[EMAIL PROTECTED]> wrote:

** 

Hi all,

 

We have written a webservice and we have published the webservice to one
of our upstream system..The same service works perfectly in development
server whereas it is not working fine in our test environment.

 

We are getting the error message as "The location does not have the
required Web Service, Please check the URL of the Web Service" when we
try to load the webservice from the upstream system...

 

Any thoughts?

 

Thanks & Regards

Saravanan Palaniappan

ITSM

 

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."

 



 
This message, including any attachments, contains confidential
information 
intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination,
copying, or distribution of 
this message or any of its attachments or the information contained in
this e-mail, or the taking of any action based on it, is strictly
prohibited. If you are not the intended recipient, please notify the
sender immediately by return e-mail and delete this message.
 



__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


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html___ 






Disclaimer:

This message and the information contained herein is proprietary and 
confidential and subject to the Tech Mahindra policy statement, you may review 
the policy at http://www.techmahindra.com/Disclaimer.html";>http://www.techmahindra.com/Disclaimer.html
 externally and http://tim.techmahindra.com/Disclaimer.html";>http://tim.techmahindra.com/Disclaimer.html
 internally within Tech Mahindra.



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AR Server Patch 008 Startup Time

[Bardsley, Michael]

Thursday we patched our development ARS 7.0.01 server to Patch 008 and 
immediately started seeing slower startup times.  It's a Windows server and we 
performed the patch by doing file transfer as opposed to the installer and went 
from a 7 minute startup to a 12 minute startup.  We are going against a remote 
oracle database.

Has anyone else noticed similar results?

Mike Bardsley
Systems Admin
ESPN, Inc.




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ARERR 395

[Muhammed, Siraj]

Dear Listers,

 

 

Getting this error "ARERR [395]" The System has timed out while waiting
for a process that is running on the server to return a value." 

 

This happens when an Active Link which calls the API script, which in
turn updates another Form, is triggered.

 

We have increased the Filter API time out to 180 but no hope.

 

Please share your experiences if any one met this error before.

 

Server ARS-5.12

DB- Oracle 8.1.2

OS- Solaris 8

 

___

Siraj Muhammed / Capgemini India / Bangalore 
Alcatel-Lucent 
+918066567000 Extn. 7513 / +919886401950 www.capgemini.com
 

[EMAIL PROTECTED]

 Together. Free your energies
_
 

 

 

 


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<><>

Re: Web service

[Vijay Dodla]

Did you check the URL in xml file ? When u move the code from dev to test
then the URL's do not change .See that the URL's are pointing to your target
and test server.
Extract the XML file and check the URL ,if they are not pointing to test
then change them and save and then load them again.

On Mon, Jul 14, 2008 at 12:09 AM, Saravanan Palaniappan <
[EMAIL PROTECTED]> wrote:

> **
>
> Hi all,
>
>
>
> We have written a webservice and we have published the webservice to one of
> our upstream system..The same service works perfectly in development server
> whereas it is not working fine in our test environment.
>
>
>
> We are getting the error message as "The location does not have the
> required Web Service, Please check the URL of the Web Service" when we try
> to load the webservice from the upstream system…
>
>
>
> Any thoughts?
>
>
>
> Thanks & Regards
>
> Saravanan Palaniappan
>
> ITSM
>
>
>
> "To teach and to learn, to laugh and make others laugh.  This is my
> purpose.  Any day I don't do this was not worth the time it took to get
> through it."
>
>
>
> 
>
> This message, including any attachments, contains confidential information
> intended for a specific individual and purpose, and is intended for the 
> addressee only. Any unauthorized disclosure, use, dissemination, copying, or 
> distribution of
> this message or any of its attachments or the information contained in this 
> e-mail, or the taking of any action based on it, is strictly prohibited. If 
> you are not the intended recipient, please notify the sender immediately by 
> return e-mail and delete this message.
>
> 
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: There is no Home Page form available(ARWARN 1898)

[priyanka_sareen]

Yeh Sandeep, you are right.
I did not get any errors while server install on CLI. But colud find related
errors in AR install log. I re installed application and it worked for me.

ITSM Support wrote:
> 
> Hi Priyanka,
> 
>  
> 
> It should not happen like this. If Home Page form is not available in
> admin
> form list, install log should be there. 
> 
> For the work around you can take def for "Home Page" form from another
> server and import on your server.
> 
>  
> 
> Hope this helps... 
> 
>  
> 
> Regards, 
> 
>  
> 
> Sandeep 
> 
>  
> 
> Vyom Labs Pvt. Ltd. 
> 
> An ISO 2 certified company. 
> 
> Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 
> 
> Web: www.vyomlabs.com   
> 
>  
> 
>  
> 
>  
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of priyanka_sareen
> Sent: Monday, July 14, 2008 12:47 PM
> To: arslist@ARSLIST.ORG
> Subject: There is no Home Page form available(ARWARN 1898)
> 
>  
> 
> hi,
> 
> i installed Remedy AR Server 7.0.1, email engine & flashborads on solaris
> 
> 10, Oracle 10g R2 database
> 
> while i login with Demo user into Server through Remedy User application,
> i
> 
> get this warning msg:
> 
>  
> 
>  'There is no Home Page form available. Please verify your user
> preferences
> 
> or check with your
> 
> administrator.'
> 
> i can open form list  and forms like: Alert events, server statistics...
> 
> etc.. in search/new mode
> 
> I checked AR Server name , user preferences etc... the preference is set
> as
> 
> blank.
> 
>  
> 
> i logged in Remedy Administrator, there i dont find 'Home Page' form in
> the
> 
> form list.
> 
>  
> 
> During the application(Server/email/flashboards) install, i had not
> received
> 
> any related error in arerror.log/install logs.
> 
>  
> 
> please tell  how can i solve this problem.
> 
>  
> 
> -- 
> 
> View this message in context:
> http://www.nabble.com/There-is-no-Home-Page-form-available%28ARWARN-1898%29-
> tp18438618p18438618.html
> 
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
>  
> 
> 
> ___
> 
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> 
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> 
>  
> 
> 
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> 
> 

-- 
View this message in context: 
http://www.nabble.com/There-is-no-Home-Page-form-available%28ARWARN-1898%29-tp18438618p18442201.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Web service

[ITSM Support]

HI Saravanan,

 

For your Test Environment, write your web service again and publish it.
Sometimes existing web service doesn't work.

 

Hope this helps... 

 

Regards, 

 

Sandeep 

 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com  

   

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: Monday, July 14, 2008 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Web service

 

Hi all,

 

We have written a webservice and we have published the webservice to one of
our upstream system..The same service works perfectly in development server
whereas it is not working fine in our test environment.

 

We are getting the error message as "The location does not have the required
Web Service, Please check the URL of the Web Service" when we try to load
the webservice from the upstream system.

 

Any thoughts?

 

Thanks & Regards

Saravanan Palaniappan

ITSM

 

"To teach and to learn, to laugh and make others laugh.  This is my purpose.
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Re: There is no Home Page form available(ARWARN 1898)

[ITSM Support]

Hi Priyanka,

 

It should not happen like this. If Home Page form is not available in admin
form list, install log should be there. 

For the work around you can take def for "Home Page" form from another
server and import on your server.

 

Hope this helps... 

 

Regards, 

 

Sandeep 

 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com   

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of priyanka_sareen
Sent: Monday, July 14, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: There is no Home Page form available(ARWARN 1898)

 

hi,

i installed Remedy AR Server 7.0.1, email engine & flashborads on solaris

10, Oracle 10g R2 database

while i login with Demo user into Server through Remedy User application, i

get this warning msg:

 

 'There is no Home Page form available. Please verify your user preferences

or check with your

administrator.'

i can open form list  and forms like: Alert events, server statistics...

etc.. in search/new mode

I checked AR Server name , user preferences etc... the preference is set as

blank.

 

i logged in Remedy Administrator, there i dont find 'Home Page' form in the

form list.

 

During the application(Server/email/flashboards) install, i had not received

any related error in arerror.log/install logs.

 

please tell  how can i solve this problem.

 

-- 

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Nabble.com.

 


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Re: There is no Home Page form available(ARWARN 1898)

[priyanka_sareen]

Re installing AR Server application, with upgrade option,  helped me get rid
of this problem. :)


priyanka_sareen wrote:
> 
> hi,
> i installed Remedy AR Server 7.0.1, email engine & flashborads on solaris
> 10, Oracle 10g R2 database
> while i login with Demo user into Server through Remedy User application,
> i get this warning msg:
> 
>  'There is no Home Page form available. Please verify your user
> preferences or check with your
> administrator.'
> i can open form list  and forms like: Alert events, server statistics...
> etc.. in search/new mode
> I checked AR Server name , user preferences etc... the preference is set
> as blank.
> 
> i logged in Remedy Administrator, there i dont find 'Home Page' form in
> the form list.
> 
> During the application(Server/email/flashboards) install, i had not
> received any related error in arerror.log/install logs.
> 
> please tell  how can i solve this problem.
> 
> 

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There is no Home Page form available(ARWARN 1898)

[priyanka_sareen]

hi,
i installed Remedy AR Server 7.0.1, email engine & flashborads on solaris
10, Oracle 10g R2 database
while i login with Demo user into Server through Remedy User application, i
get this warning msg:

 'There is no Home Page form available. Please verify your user preferences
or check with your
administrator.'
i can open form list  and forms like: Alert events, server statistics...
etc.. in search/new mode
I checked AR Server name , user preferences etc... the preference is set as
blank.

i logged in Remedy Administrator, there i dont find 'Home Page' form in the
form list.

During the application(Server/email/flashboards) install, i had not received
any related error in arerror.log/install logs.

please tell  how can i solve this problem.

-- 
View this message in context: 
http://www.nabble.com/There-is-no-Home-Page-form-available%28ARWARN-1898%29-tp18438618p18438618.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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