I have my SLAs setup and they are working. Emails are going out, no problem.
However, i'm not sure if there is a place that audits the SLA Escalation Emails that go out. I have looked in the Audit Log on Incident, but it does not store SLA Escalation Emails there. Is there a place that keeps an audit of these emails? Thanks! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
