sla errors
When creating/saving a SLA, I get errors with the Date format and error numbers 313 and 323 ? ITs ARserv 6.3. Any Ideas ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Help with a UNIX script to STOP the AREmail daemon
Hi George, Interestingly enough we see the same thing with the window email engine. It has bee a few years but you should be able to call emaild.sh script (I think that is the name) and give it a stop parameter. Once armonitor sees that it is stopped it should automatically start up again. Jason On 7/18/08, Payne, George <[EMAIL PROTECTED]> wrote: > Hey gang... > > > > Occasionally the ARSystem Email Engine will just stop working. The > DAEMON is running and so the ARMONITOR does not realize that the service > needs to be re-started because the PROCESS is still running. > > > > What I would like to do is have an ESCALATION run a PROCESS on the > server to KILL the AREmail process so that ARMONITOR would automatically > restart it. > > > > One caution: > I don't want to run it against EVERY unsent email message in the > queue...it just needs to run against the OLDEST with a status of SEND. > > > > Has anyone written such an escalation and the associated SCRIPT that > would have to be written to the UNIX side of the process call? > > > > You help, as always, would be greatly appreciated! > > > Thanks, > Gp > > > > George Payne > > Corporate Applications Developer > > Electric Reliability Council of Texas > > (512) 248-3940 > > [EMAIL PROTECTED] > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Help with a UNIX script to STOP the AREmail daemon
Now that I think of it, the script maybe start with 'ar'. The documentation has the actual script name and default location. On 7/20/08, Jason Miller <[EMAIL PROTECTED]> wrote: > Hi George, > > Interestingly enough we see the same thing with the window email > engine. It has bee a few years but you should be able to call > emaild.sh script (I think that is the name) and give it a stop > parameter. Once armonitor sees that it is stopped it should > automatically start up again. > > Jason > > > > On 7/18/08, Payne, George <[EMAIL PROTECTED]> wrote: >> Hey gang... >> >> >> >> Occasionally the ARSystem Email Engine will just stop working. The >> DAEMON is running and so the ARMONITOR does not realize that the service >> needs to be re-started because the PROCESS is still running. >> >> >> >> What I would like to do is have an ESCALATION run a PROCESS on the >> server to KILL the AREmail process so that ARMONITOR would automatically >> restart it. >> >> >> >> One caution: >> I don't want to run it against EVERY unsent email message in the >> queue...it just needs to run against the OLDEST with a status of SEND. >> >> >> >> Has anyone written such an escalation and the associated SCRIPT that >> would have to be written to the UNIX side of the process call? >> >> >> >> You help, as always, would be greatly appreciated! >> >> >> Thanks, >> Gp >> >> >> >> George Payne >> >> Corporate Applications Developer >> >> Electric Reliability Council of Texas >> >> (512) 248-3940 >> >> [EMAIL PROTECTED] >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Email address on Remedy (6.3 p 24) Incoming Messages.
Rajeev, The Display name is configured in the form "AR System MailBox Configuration". So you can change the display name to the email address by which it will display the email address rather than the Name. Hope this answers your query. Thanks & Regards, Chetan Shinde From: Action Request System discussion list(ARSList) on behalf of Rajeev John Sent: Sat 7/19/2008 1:35 AM To: arslist@ARSLIST.ORG Subject: Email address on Remedy (6.3 p 24) Incoming Messages. ** Hi, We have an Email Engine 6.3 p24 running on a ASR 6.3 p24. We have configured the email Engine to accept Incoming Messages. The integration with the xchange Server(2003) works fine, but shows the Display Name ( Last Name, First Name) in the "From" Section on the Email Messages form. ( Note this is for incoming emails). We would like to authenticate the email based on the email address rather than the Name. Is there a way that we could get the email address in this field. Is this an exchange setting or a Remedy configuration that we can tweak. Thanks in advance Regards Rajeev __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Different encoding on WUT and Midtier (tomcat)
Andrei, I think you use mid-tier 7.1 patch002 or patch003, right? So, you have to replace library arcmn71.jar in folder WEB-INF\lib with the one from patch001 or release version of mid-tier. p.s. and dont forget to replace this library in emaild engine directory too! -- Mike Chepaykin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap
David, Thank you for the heads up. Any idea when we might see one for windows as well? Thanks again, hbr On Fri, Jul 18, 2008 at 12:11 PM, Easter, David <[EMAIL PROTECTED]> wrote: > ** Hi All, > > Just wanted to let you know that a new statement of direction regarding " > *BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap and > **interoperability > with AR System**" *is up and available on Support Central here: > > http://www.bmc.com/products/documents/34/60/93460/93460.pdf > > This is a forward looking statement of direction but we felt it > important to let folks know that moving to AR System 7.5.00 on UNIX or Linux > will require existing CMDB customers to also upgrade to Atrium CMDB > 7.5.00. Details are in the document. > > > -David J. Easter > Sr. Product Manager, Solution Strategy and Development > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Viewing caned Crystal Report
Hi Robert, The sub-report feature of Crystal could be used. Selection queries in these are left unchanged. Your main report could return 1 row of a form such as "Report" and the real table and qualification could be on the sub-report. Rod -Original Message- From: Action Request System discussion list(ARSList) on behalf of Gornto, Robert R Civ USAF AETC 37 CS/SCOO Sent: Fri 18/07/2008 11:24 PM To: arslist@ARSLIST.ORG Subject: Viewing caned Crystal Report Has anyone found a way to view a crystal report with embedded qualifications and not have ARS strip them ? I am trying to view a report from an AL that comes from an external data source and has a .rpt file that has the correct qualifications, but I get all records because Remedy does not use the qualifications. Since it is an external database, I can't build the qualifications in the report AL because Remedy does not recognize the fields. You would think if you called the report with no qualifications, it would run the canned report as is. ARS 7.1 Crystal XI Midtier 7.1 Windows 2003 IIS Tomcat //SIGNED// Robert R. Gornto, YC-02,37 CS/SCOO Chief, Network Operations DSN 945-0483 Comm 210 925-0483 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Email address on Remedy (6.3 p 24) Incoming Messages.
HI Chetan, Thank you for your response. Would you be able to ellaborate on the exact setting that would need to be changed. I tried most , but could not get the change that would get the email address here. Is there something that needs to be changed on the Exchange Server as well. The goal is to get the email address in the "From" field of all messages in the Email Messages form for incoming messages. Thanks in advance. Regards Rajeev On 7/20/08, Chetan Shinde <[EMAIL PROTECTED]> wrote: > > Rajeev, > > The Display name is configured in the form "AR System MailBox > Configuration". So you can change the display name to the email address by > which it will display the email address rather than the Name. > > Hope this answers your query. > > Thanks & Regards, > Chetan Shinde > > > > From: Action Request System discussion list(ARSList) on behalf of Rajeev > John > Sent: Sat 7/19/2008 1:35 AM > To: arslist@ARSLIST.ORG > Subject: Email address on Remedy (6.3 p 24) Incoming Messages. > > > ** > > Hi, > > We have an Email Engine 6.3 p24 running on a ASR 6.3 p24. > > We have configured the email Engine to accept Incoming Messages. > > The integration with the xchange Server(2003) works fine, but shows the > Display Name ( Last Name, First Name) in the "From" Section on the Email > Messages form. ( Note this is for incoming emails). > > We would like to authenticate the email based on the email address rather > than the Name. > > Is there a way that we could get the email address in this field. Is this > an exchange setting or a Remedy configuration that we can tweak. > > > Thanks in advance > Regards > > Rajeev > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: sla errors
Hi Sharon, While creating Sla, please check your qualification might be data type mismatching. And check your SLM installation log also. Might be some workflow object is missing. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Sunday, July 20, 2008 1:14 PM To: arslist@ARSLIST.ORG Subject: sla errors When creating/saving a SLA, I get errors with the Date format and error numbers 313 and 323 ? ITs ARserv 6.3. Any Ideas ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: sla errors
Hi Sandeep , Thank you for your email . I think i didn't explain my problem well . I am dealing with working sla . I can't save old ( or new ) sla if the "effective date" date or the "expriation date" date is 12/31/2008 for example : if the date will be 12/10/2008 the sla status will be "built successfully" and if the date will be 12/31/2008 the sla status will be "could not be build" I think my problem is something about the date format in the server but i don't know what to do :) I hope i have explained my self better now . Thanks in advanced Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 ITSM Support <[EMAIL PROTECTED] MLABS.COM> To Sent by: "Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)"Subject <[EMAIL PROTECTED] Re: sla errors ORG> 10/08/2007 08:28 Please respond to [EMAIL PROTECTED] RG ** Hi Sharon, While creating Sla, please check your qualification might be data type mismatching. And check your SLM installation log also. Might be some workflow object is missing. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Sunday, July 20, 2008 1:14 PM To: arslist@ARSLIST.ORG Subject: sla errors When creating/saving a SLA, I get errors with the Date format and error numbers 313 and 323 ? ITs ARserv 6.3. Any Ideas ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: LDAP Integration with AR Server
ARERR 100 is related to: Request ID parameter is empty. The operation being performed requires the request ID to be specified, but the parameter was not supplied. Try the operation again, this time specifying the request ID for the entry. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso Sent: Saturday, July 19, 2008 12:03 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP Integration with AR Server Has anyone seen the ARERR 100 issue with Vendor form integration? --- On Thu, 7/17/08, Rick Cook <[EMAIL PROTECTED]> wrote: > From: Rick Cook <[EMAIL PROTECTED]> > Subject: Re: LDAP Integration with AR Server > To: arslist@ARSLIST.ORG > Date: Thursday, July 17, 2008, 1:56 PM > Are you integrating LDAP with ITSM 7? If so, you will want > to have an > intermediate form of your own construction into which to > push the data from > LDAP. Then you can check the data for accuracy, > requirements of ITSM, and > do any formatting you need, etc., and THEN push from that > form into the > People form. > > Rick > > On Thu, Jul 17, 2008 at 1:45 PM, sivarama velicheti > <[EMAIL PROTECTED]> > wrote: > > > ** > > Hi there, > > > > Thanks for your help replying to my question. > I have filled the > > ARDBC configuration form (not the AREA LDAP > Configuration), and was able to > > create a vendor form and access the data. But now > comes one more hurdle. > > > > i) How do I populate the User form with the details > of the vendor form. I > > have been returned all the Users in the system. How do > I populate the user > > form with only the details of only the people who > would be accessing > > remedy?? > > > > ii) Will populating the user form populate the People > form as well?? > > > > Thanks > > Siva > > __Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" > > html___ > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
