Controlling Incident Status and Assignee via WS - possible?

2008-10-05 Thread Elinore AR
hi all, can anyone tell me, is it possible to control the Incident
Status and Incident Assignee fields via web services? if it is, how
big of a task do you think this will be and what is the level of
difficulty?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


Re: Diary Editor

2008-10-05 Thread Misi Mladoniczky
Hi,

I have published a free utility called RRR|DiaryX, that extracts records
from a diary and converts it into a record based version.

https://www.rrr.se/cgi/div/diaryx

You will have to export the diary into an arx-file that the utility will
convert to a new arx-file. In your case, you will probably want to add the
Entry-ID-field as well. It will be included in the resulting arx-file.

It can do some advanced pattern matching as well, to extract other data
from the diary-text into individual fields.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hello List,
>
>
>
> As everyone knows (or will know) the Work log field as been changed from
> a Diary field to a record based Work log within ITSM 7.0.3.
>
>
>
> Is there a utility that can perform this conversion on all records?
>
>
>
> I believe the new Work log uses the Entry-Id for attaching to the Change
> Request, Incident, etc. parent record.
>
>
>
> Is there an attribute of a Diary "Blob" field which can be used to
> separate on the Date and Time?
>
>
>
> What's everyone using?
>
>
>
> Gordon M. Frank
>
> Lockheed Martin
>
> .
>
> .
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"