Re: Calling an external script within a active link
Look into the ardbc plugins. If you call a program from an AL, it will be executed on the client side, and there are limitation with that approach if the user is accessing remedy using the mid-tier. Axton On Fri, Jan 2, 2009 at 4:31 PM, Ravi rav...@cox.net wrote: Hi: I have a java script with returns 3 variables (firstname, lastname, emailadrress) when run with one argument (userid). This script is taking to a homegrown application. I have read through the java api chapter in the integration document. This talks about how to integrate with Remedy server using java. Any suggestions how I can include this script within a Active link that is run when user enters the userid in a field within a form, take the results in add the values to fields within the form? Just looking for some pointers I can read up on. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade
Dear All, We are currently planning a platform upgrade from ARS 6.00.1 to ARS 7.01 *ARS 6.x Server Config* Windows 2K - ARS Engine 6.00.01 patch 1420 Oracle 9.0.1.0.0 Helpdesk 5.0 (customized) *ARS 7.001 Server Config* (already setup) Windows 2K - ARS Engine 7.0.01 patch 002 Oracle 10gR2 SLM 7.0.0.2 We have a development server same as the ARS 7.001 server config. *(A) How do we go about migrating HD 5.0 application data to the new platform?* we thought of doing it as follows. Any feedback would be highly appreciated. 1) Setup development environment same as ARS 6.x server config 2) Install Helpdesk 5.0, import data (*can we use Remedy Migrator to import application data from old server? which Remedy Migrator version?*) 3) Upgrade HD 5.x to HD 6 4) Upgrade ARS Engine from 6.x to 7.001 5) Now migrate HD 6 app data to the new server platform ARS 7.x (*can we use **Remedy **Migrator to import application data? which **Remedy Migrator **version?*) *(B) Can we use SLM 7.002 with HD 6.x application to define service targets? Are there any issues?* Please let us know any ideas or anything we may have to plan for before getting started. Thanks Regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
