How to generate custom reports (like html and pdf format) using BMC Remedy AR System?
Hi, How to generate custom reports (like html and pdf format) using BMC Remedy AR System apart from arReport, CSV, arExport, XML? Best Regards, Krishna B -- View this message in context: http://www.nabble.com/How-to-generate-custom-reports-%28like-html-and-pdf-format%29-using-BMC-Remedy-AR-System--tp24785703p24785703.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How many users are on your system?
Wow 5,000+. Can I assume they use Remedy for their non IT call centers? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood Sent: Friday, July 31, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: How many users are on your system? ** Jennifer, At my old company HCA, we had 5000+ licensed users and about 1000+ concurrent users. Thanks Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 29, 2009 4:17 PM To: arslist@ARSLIST.ORG Subject: How many users are on your system? ** Quick poll: Do any of you support a Remedy system with more than 1,000 LICENSED users? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us http://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Blank Atrium Core Console
There is a long list of steps to obtain possible fixes detailed by BMC Support in KB article 20014080 on their support web. The #3 item on the first list was all I needed here for IE 7 and IE 8; it says it was resolved by AtriumCore 7.5.00 Patch002, but since that was the only version we installed, that is not true. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brian Bishop Sent: Sunday, August 02, 2009 11:37 AM To: arslist@ARSLIST.ORG Subject: Blank Atrium Core Console ** Hi All, Windows Environment SQL 2005 ARserver 7.5 patch 2 CMDB 7.5 patch 1 ITSM 7.5.01 patch 1 I have a problem with a blank Atrium Core Console on the above installation. It opens fine and gives me the blue background but the options aren't built. I had no errors in the install logs and am baffled as to what could be causing this as the previous installation I did which was the same, but for ARServer 7.5 being patch 1, the console worked fine. Any suggestions would be welcome. Many thanks Brian Bishop _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARERR 9329 in Web Service Call
Hello, I haven't seen the entire thread but I doubt something like Apache CXF, or even Axis 2, would generate broken WS calls. Certainly, SOAP UI isn't the answer. I am forever telling people that SOAP UI isn't a complete testing tool, because in order to thoroughly test a WS, one needs to generate sources (Ideally using a variety of different clients and languages), and test the webservice. Why do this? The problem with webservices is that they're just too complicated, and clients will often interpret the specification in different ways. This is precisely why people are moving to straight XML messages (RESTful) over a transport mechanism such as HTTP or JMS. Indeed, our XML Gateway product embraces XML over WS, to allow easy integration with the AR System (because we assume the AR System can send an XML string through a WS call without getting that wrong!). Take the WSDL, generate some sources using Apache CXF and test the solution. That's what a client will be doing. Or, buy a proper integration product and get the job done quickly, because time is money! John -- http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy and DOD SSO
Hello, The AR System does not have native SSO support, and only provides a set of interfaces which you can implement at your peril (BMC provide no official support for implementations). Drag and drop SSO, which supports Siteminder: http://www.javasystemsolutions.com/movies/SSOQuickInstall1024/ You can solve the problem today. John -- http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Webservice - HTTPS problem :o(
Hi LJ, Unfortunately no, i cannot access the WSDL from my desktop. The network routing has been setup from server to server for port 443 only. Sean From: LJ Longwing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Saturday, 1 August, 2009 0:09:49 Subject: Re: Webservice - HTTPS problem :o( ** Are you able to hit that URL from YOUR workstation without error?unfortunately, the whole WSDL thing is a weird integration between client (your workstation) and the server... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Friday, July 31, 2009 11:02 AM To: arslist@ARSLIST.ORG Subject: Webservice - HTTPS problem :o( ** Hi everyone ! (Remedy 6.3) I am trying to access a HTTPS WSDL from within a filter but am receiving the following error when i click to Load the WSDL. Failed to create internal mapping from wsdl. (ARERR 7012) ERROR: URI not found https://...com/nWS/DocHandler?wsdl Additional Details: ...com com.remedy.arsys.ws.util.ARWSException: URI not found https://...com/nWS/DocHandler?wsdl at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:151) at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:165) at com.remedy.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:88) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:327) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:191) The URL is an HTTPS secure connection to a company who are doing some hosting work for us. From my Linux server, i can run a telnet to the ...com server on port 443.. results... # telnet ...com 443 Trying xxx.xxx.xxx.xxx... Connected to ...com. Escape character is '^]'. Ther are also able to perform the same tests in reverse so i am presuming that the network is fine. I can also access their WSDL using a browser with no proxy settings set ! on my Linux Remedy server, i can accept the certificate and see the contents of their WSDL But, when i try to create a Filter / WebService / Set Field (WEBSERVICE), i get the error message detailed at the top of this email. So, is anyone able to advise what the issue may be please ??? thanks in advance to anyone who is able to offer some support ! Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AW: Webservice - HTTPS problem :o(
Sean, try to save the wsdl and use this file instead of providing an URI. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Sean Harrodine Gesendet: Montag, 3. August 2009 11:17 An: arslist@ARSLIST.ORG Betreff: Re: Webservice - HTTPS problem :o( ** Hi LJ, Unfortunately no, i cannot access the WSDL from my desktop. The network routing has been setup from server to server for port 443 only. Sean From: LJ Longwing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Saturday, 1 August, 2009 0:09:49 Subject: Re: Webservice - HTTPS problem :o( ** Are you able to hit that URL from YOUR workstation without error?unfortunately, the whole WSDL thing is a weird integration between client (your workstation) and the server... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Friday, July 31, 2009 11:02 AM To: arslist@ARSLIST.ORG Subject: Webservice - HTTPS problem :o( ** Hi everyone ! (Remedy 6.3) I am trying to access a HTTPS WSDL from within a filter but am receiving the following error when i click to Load the WSDL. Failed to create internal mapping from wsdl. (ARERR 7012) ERROR: URI not found https://...com/nWS/DocHandler?wsdl Additional Details: ...com com.remedy.arsys.ws.util.ARWSException: URI not found https://...com/nWS/DocHandler?wsdl at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:151) at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:165) at com.remedy.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:88) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface .java:327) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(W sdlAdminInterface.java:191) The URL is an HTTPS secure connection to a company who are doing some hosting work for us. From my Linux server, i can run a telnet to the ...com server on port 443.. results... # telnet ...com 443 Trying xxx.xxx.xxx.xxx... Connected to ...com. Escape character is '^]'. Ther are also able to perform the same tests in reverse so i am presuming that the network is fine. I can also access their WSDL using a browser with no proxy settings set ! on my Linux Remedy server, i can accept the certificate and see the contents of their WSDL But, when i try to create a Filter / WebService / Set Field (WEBSERVICE), i get the error message detailed at the top of this email. So, is anyone able to advise what the issue may be please ??? thanks in advance to anyone who is able to offer some support ! Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Users unable to log in (ARERR 90)
Morning all, We are having a strange problem with user connectivity. We have several users who can't log in to the desktop client - this is an intermittent problem. They get the ARERROR 90 - I replace the actual server name with 'servername' below, but it does show the proper name in the message. Strange thing is that they can connect via midtier and if they log in wireless or VPN. Only when they are directly connected to the network, and like I said, they get in sometimes. I have a ticket opened with Remedy, but we are still going through the send me this stage and meanwhile, I have 5 HD people who can't connect! Any help would be greatly appreciated. Server: 7.1.00 Patch 004 O.S. Linux 2.6.9-89.0.3 DB: Oracle 10.2.0.4.0 Client Tool: 7.1.00 Patch 4 Sue Barber ARERR [90] Cannot establish a network connection to the AR System server : servername (0) : RPC: Program not registered ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Webservice - HTTPS problem :o(
Hi Jason, Thanks also for your input. We have had a look at the KM entry and extracted their certificate and saved it using Keytools into our Java certificates and can see it, but when i try to Load the HTTPS WSDL in a Set Field, i now get ... Additional Details: Connection timed out: connect com.remedy.arsys.ws.util.ARWSException: URI not found https://xxx.xxx.xxx.xxx/yy/DocHandler?wsdl at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:151) at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:165) at com.remedy.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:88) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:327) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:191) This was after reading a reply fron Dennis who said i may need the proxy settings in the Admin tool. I think the real crux of the problem is that the servers can talk on port 443.we have been able to prove that, but the PC admin tool cant load the WSDL. This is a baffler.well for me anyway ! Sean From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Sent: Saturday, 1 August, 2009 9:45:01 Subject: Re: Webservice - HTTPS problem :o( ** Hi Sean, Have you tried it without using SSL to make sure that the issue is really with SSL? What I found that worked better for us was to save the WSDL and load into the filter from disk versus the remote web server. It should allow you to setup the filter and mappings offline without errors trying to make a connection. Obviously you will need to resolve the connection issues but this allows you to isolate WSDL and connection issues. You will have to do the mapping twice but you may want to try it without SSL first just to rule out WSDL issues, etc. Change the URL specified in the soap:address location= in the WSDL file. If that works set the WSDL back up for SSL (and reload/remap). It sounds like their cert is not signed by a CA trusted by your Linux box since you have to accept it. That can also cause issues if your Linux box doesn't trust the issuer of their cert. The ARS web service call cannot perform the intermediate step of accepting. Your server will need to trust the cert without that manual accepting step. You will need to add their cert to your java keystore on the ARS server. Look up KM-00020740 titled Problems loading or running a webservice from a site hosting the WSDL on an SSL webserver. in the BMC knowledgebase. Hope this helps. I am by no means a web service guru but we just went through this recently so what we did is fresh in my mind. Jason On Fri, Jul 31, 2009 at 10:01 AM, Sean Harrodine sean_rem...@yahoo.co.uk wrote: ** Hi everyone ! (Remedy 6.3) I am trying to access a HTTPS WSDL from within a filter but am receiving the following error when i click to Load the WSDL. Failed to create internal mapping from wsdl. (ARERR 7012) ERROR: URI not found https://...com/nWS/DocHandler?wsdl Additional Details: ...com com.remedy.arsys.ws.util.ARWSException: URI not found https://...com/nWS/DocHandler?wsdl at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:151) at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:165) at com.remedy.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:88) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:327) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:191) The URL is an HTTPS secure connection to a company who are doing some hosting work for us. From my Linux server, i can run a telnet to the ...com server on port 443.. results... # telnet ...com 443 Trying xxx.xxx.xxx.xxx... Connected to ...com. Escape character is '^]'. Ther are also able to perform the same tests in reverse so i am presuming that the network is fine. I can also access their WSDL using a browser with no proxy settings set ! on my Linux Remedy server, i can accept the certificate and see the contents of their WSDL But, when i try to create a Filter / WebService / Set Field (WEBSERVICE), i get the error message detailed at the top of this email. So, is anyone able to advise what the issue may be please ??? thanks in advance to anyone who is able to offer some support ! Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Blank Atrium Core Console
Hi Christopher, Thanks for this. The KB article identified the problem which was the atrium directory hadn't been built. I suspect that this was due to my doing an upgrade/overwrite of my 7.1 system with the 7.5 install. Thus ending up with a 7.1 directory structure rather than a 7.5. It wouldn't re-build it so I had to extract it from the zip file and build it manually. Many thanks Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: 03 August 2009 00:16 To: arslist@ARSLIST.ORG Subject: Re: Blank Atrium Core Console ** There is a long list of steps to obtain possible fixes detailed by BMC Support in KB article 20014080 on their support web. The #3 item on the first list was all I needed here for IE 7 and IE 8; it says it was resolved by AtriumCore 7.5.00 Patch002, but since that was the only version we installed, that is not true. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brian Bishop Sent: Sunday, August 02, 2009 11:37 AM To: arslist@ARSLIST.ORG Subject: Blank Atrium Core Console ** Hi All, Windows Environment SQL 2005 ARserver 7.5 patch 2 CMDB 7.5 patch 1 ITSM 7.5.01 patch 1 I have a problem with a blank Atrium Core Console on the above installation. It opens fine and gives me the blue background but the options aren't built. I had no errors in the install logs and am baffled as to what could be causing this as the previous installation I did which was the same, but for ARServer 7.5 being patch 1, the console worked fine. Any suggestions would be welcome. Many thanks Brian Bishop _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.392 / Virus Database: 270.13.38/2274 - Release Date: 07/31/09 05:58:00 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Webservice - HTTPS problem :o(
Hi Dennis - thanks for your input. I have just added the https line to the Java VM and stopped/started ARS but i now receive the following... Additional Details: Connection timed out: connect com.remedy.arsys.ws.util.ARWSException: URI not found https://xxx.xxx.xxx.xxx/yy/DocHandler?wsdl at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:151) at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:165) at com.remedy.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:88) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:327) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:191) I have looked at this parameter a few times and hay shyed away from adding it, mainly because i didnt understand its use :o) but also because this WSDL is not being accessed over the internet.its another company who is doing hosting work for us so to my knowledge, we arent going out through a proxy. We have connectivity on port 443 direct between my Linux and their AIX server. I cannot access the WSDL through the admin tool or from a browser on my PC. Sean From: Dennis Ruble ddru...@rockwellcollins.com To: arslist@ARSLIST.ORG Sent: Saturday, 1 August, 2009 0:14:59 Subject: Re: Webservice - HTTPS problem :o( ** Sean, My memory is fuzzy on the error message received, but I had problems loading wsdl when I didn't have proxy settings set up for the admin tool. Check the help in the admin tool for proxy setting requirements if you access the internet through a proxy server. HTH, Dennis Ruble Sean Harrodine sean_rem...@yahoo.co.uk Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/31/2009 12:01 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Webservice - HTTPS problem :o( ** Hi everyone ! (Remedy 6.3) I am trying to access a HTTPS WSDL from within a filter but am receiving the following error when i click to Load the WSDL. Failed to create internal mapping from wsdl. (ARERR 7012) ERROR: URI not found https://...com/nWS/DocHandler?wsdl Additional Details: ...com com.remedy.arsys.ws.util.ARWSException: URI not found https://...com/nWS/DocHandler?wsdl at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:151) at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:165) at com.remedy.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:88) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:327) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:191) The URL is an HTTPS secure connection to a company who are doing some hosting work for us. From my Linux server, i can run a telnet to the ...com server on port 443.. results... # telnet ...com 443 Trying xxx.xxx.xxx.xxx... Connected to ...com. Escape character is '^]'. Ther are also able to perform the same tests in reverse so i am presuming that the network is fine. I can also access their WSDL using a browser with no proxy settings set ! on my Linux Remedy server, i can accept the certificate and see the contents of their WSDL But, when i try to create a Filter / WebService / Set Field (WEBSERVICE), i get the error message detailed at the top of this email. So, is anyone able to advise what the issue may be please ??? thanks in advance to anyone who is able to offer some support ! Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AW: Users unable to log in (ARERR 90)
Sue The message RPC: Program not registered indicates that the clients are connecting without specifying a tcp-port. This works only if you have configured your server to Register with Port mapper. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Barber, Sue Gesendet: Montag, 3. August 2009 14:49 An: arslist@ARSLIST.ORG Betreff: Users unable to log in (ARERR 90) ** Morning all, We are having a strange problem with user connectivity. We have several users who can't log in to the desktop client - this is an intermittent problem. They get the ARERROR 90 - I replace the actual server name with 'servername' below, but it does show the proper name in the message. Strange thing is that they can connect via midtier and if they log in wireless or VPN. Only when they are directly connected to the network, and like I said, they get in sometimes. I have a ticket opened with Remedy, but we are still going through the send me this stage and meanwhile, I have 5 HD people who can't connect! Any help would be greatly appreciated. Server: 7.1.00 Patch 004 O.S. Linux 2.6.9-89.0.3 DB: Oracle 10.2.0.4.0 Client Tool: 7.1.00 Patch 4 Sue Barber ARERR [90] Cannot establish a network connection to the AR System server : servername (0) : RPC: Program not registered _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier 7.5 Installation....
Thanks a bunch everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, July 30, 2009 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.5 Installation Check the following. The JAVA_HOME environment variable or the Java settings in the Tomcat5w executable on the server. The installer usually only installs the Tomcat server when it does not find one Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, July 30, 2009 1:23 PM To: arslist@ARSLIST.ORG Subject: Mid Tier 7.5 Installation I just upgraded our Mid Tier from 7.0.1 p5 to 7.5 p2 on our Windows 2003 Server (it's a Mid Tier server only, AR Server is not installed). We used to have JRE 1.5.0_11 and JDK 1.5.0_11. I installed JRE 1.6.0_14 and JDK6 and pointed the installation to these folders at installation. After installing everything (and a reboot just for good measure), the configuration tool still shows that Java Version is 1.5.0_11. Another thing is that we are at version Tomcat 5.5.17, I was hoping that the Mid Tier installation would upgrade this to 5.5.25. (the config tool still shows 5.5.17) Should I installed Tomcat 5.5.25 separately, and how can I point the mid tier to Java Version 6? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Users unable to log in (ARERR 90)
Can the users connect if you replace the server's servername with its actual IP address? If yes, that would indicate a DNS problem and could explain why the problem is intermittent. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, Sue Sent: Monday, August 03, 2009 7:49 AM To: arslist@ARSLIST.ORG Subject: Users unable to log in (ARERR 90) ** Morning all, We are having a strange problem with user connectivity. We have several users who can't log in to the desktop client - this is an intermittent problem. They get the ARERROR 90 - I replace the actual server name with 'servername' below, but it does show the proper name in the message. Strange thing is that they can connect via midtier and if they log in wireless or VPN. Only when they are directly connected to the network, and like I said, they get in sometimes. I have a ticket opened with Remedy, but we are still going through the send me this stage and meanwhile, I have 5 HD people who can't connect! Any help would be greatly appreciated. Server: 7.1.00 Patch 004 O.S. Linux 2.6.9-89.0.3 DB: Oracle 10.2.0.4.0 Client Tool: 7.1.00 Patch 4 Sue Barber ARERR [90] Cannot establish a network connection to the AR System server : servername (0) : RPC: Program not registered _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Issue with Asset Management/DSL
So if I am reading your email right this is working as designed. Has anyone else out there ran into this problem, any recommendations on how to handle this. Kevin Begosh, RSP 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Saturday, August 01, 2009 6:08 AM To: arslist@ARSLIST.ORG Subject: Re: Issue with Asset Management/DSL ** My understanding is that the way contracts are implemented in 7.1 allows for one contract per specific product so that the count function can work. When a software is added to the CMDB there is work flow that looks for the 'contract' and increments the count by 1 of licenses used. When a software is marked as deleted, it is decremented in the contract count. That answer the count function but doesn't answer your full contract management question. I'm not sure how others are working around this. In Asset 7.5 you can have a Master contract that is the roll up of an infinite number of specific contracts. Say you have 5 contracts that are each for 5 copies of a software. You can manage expiration, renewal, etc of each at the contract level. At the master contract level you manage the count of the 25 licenses and how much they are used. Kelly Deaver kdea...@kellydeaver.commailto:kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Issue with Asset Management/DSL From: Begosh, Kevin kevin.beg...@lmco.com Date: Fri, July 31, 2009 1:17 pm To: arslist@ARSLIST.ORG ** I wanted to know if anyone else had run into this and if there were any resolutions. In working with DSL we have ran into an issue in that Remedy Asset Management/DSL will block you from adding multiple contracts with the same product. So if you have contract A for Microsoft Visio and you associate the Microsoft Visio configuration to the contract, you are unable to add a second contract and also unable to associate Microsoft Visio to it. We have hundreds on software contracts with the same product, as I would imagine many complex organizations would have. The error message is “This model version you have selected has already been related to an existing contract (test contract). Select a different one. (ARERR 44869)” Active Link is AST:PDR:RelatePD_015_DupFound – action 1 (ARNOTE 1101) Am I missing something here? We are on ITSM 7.02 patch 005 AR Server 7.1 Patch 2 Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell http://email.secureserver.net/kevin.beg...@lmco.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Disable Red X
My thought was that you would include error checking as well on close.
So in this case you could add an error on close that if the selection
field is blank fire an error so that the dialog cannot close unless a
selection is made.
Todd Arner
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC
96 CS/SCOKT
Sent: Thursday, July 30, 2009 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Red X
The problem is when the dialog is designed to force a selection from a
multi-value field. For example, suppose the dialog pops and asks the
user to select a value from a dropdown. Users have become conditioned to
If I see a red X, I click it to get rid of the popup, no matter what.
When this happens, the dropdown doesn't get selected and a NULL value
gets returned to the parent form.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arner, Todd
Sent: Thursday, July 30, 2009 7:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Red X
**
You might want to consider having your workflow fire on windows close
rather than on a button click. For instance clicking on the save button
could simply close the window and then on windows close fire the rest of
your workflow. That way if they click the button it fires or if they
just close the window it will fire.
Todd Arner
Great Lakes
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Wednesday, July 29, 2009 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Disable Red X
** --
Hi All,
Is there a way to disable the close window X in the upper right corner
of a dialog?
Depending one of several sets of criteria, when a ticket is closed, a
dialog window opens asking a series of Yes/No questions before they can
save the ticket. Problem is the users are using the X in the upper right
hand corner to close the dialog window which breaks the workflow.
Because of the many criteria's used I really don't want to have to add a
field like Questions Answered since it might conflict with those users
who don't need to answer the questions.
ARS 6.3 patch 20
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com mailto:mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from
NaviSite.
Visit www.NaviSite.com Today.
This e-mail is the property of NaviSite, Inc. It is intended only for
the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.
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Re: How many users are on your system?
Yes. We have a system that supports 7000+ licensed users with around 700+ concurrent connections. Thanks, Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hendershot,Bruce D. Sent: Sunday, August 02, 2009 6:21 PM To: arslist@ARSLIST.ORG Subject: Re: How many users are on your system? ** Wow 5,000+. Can I assume they use Remedy for their non IT call centers? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood Sent: Friday, July 31, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: How many users are on your system? ** Jennifer, At my old company HCA, we had 5000+ licensed users and about 1000+ concurrent users. Thanks Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.comhttp://www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 29, 2009 4:17 PM To: arslist@ARSLIST.ORG Subject: How many users are on your system? ** Quick poll: Do any of you support a Remedy system with more than 1,000 LICENSED users? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Webservice - HTTPS problem :o(
Then I would suggest using the recommendation of another user, get a file copy of the WSDL and map it 'offline' _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Monday, August 03, 2009 3:17 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice - HTTPS problem :o( ** Hi LJ, Unfortunately no, i cannot access the WSDL from my desktop. The network routing has been setup from server to server for port 443 only. Sean _ From: LJ Longwing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Saturday, 1 August, 2009 0:09:49 Subject: Re: Webservice - HTTPS problem :o( ** Are you able to hit that URL from YOUR workstation without error?unfortunately, the whole WSDL thing is a weird integration between client (your workstation) and the server... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Friday, July 31, 2009 11:02 AM To: arslist@ARSLIST.ORG Subject: Webservice - HTTPS problem :o( ** Hi everyone ! (Remedy 6.3) I am trying to access a HTTPS WSDL from within a filter but am receiving the following error when i click to Load the WSDL. Failed to create internal mapping from wsdl. (ARERR 7012) ERROR: URI not found https://...com/nWS/DocHandler?wsdl Additional Details: ...com com.remedy.arsys.ws.util.ARWSException: URI not found https://...com/nWS/DocHandler?wsdl at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:151) at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:165) at com.remedy.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:88) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.jav a:327) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlA dminInterface.java:191) The URL is an HTTPS secure connection to a company who are doing some hosting work for us. From my Linux server, i can run a telnet to the ...com server on port 443.. results... # telnet ...com 443 Trying xxx.xxx.xxx.xxx... Connected to ...com. Escape character is '^]'. Ther are also able to perform the same tests in reverse so i am presuming that the network is fine. I can also access their WSDL using a browser with no proxy settings set ! on my Linux Remedy server, i can accept the certificate and see the contents of their WSDL But, when i try to create a Filter / WebService / Set Field (WEBSERVICE), i get the error message detailed at the top of this email. So, is anyone able to advise what the issue may be please ??? thanks in advance to anyone who is able to offer some support ! Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to generate custom reports (like html and pdf format) using BMC Remedy AR System?
We currently use ARSPerl to load up a hash, then use the perl module 'HTML:Template' to turn that hash into an HTML file, then use HTMLDoc to turn that html into a pdfall of this is done via runprocess to the server and the file is then emailed to the person requesting the report. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of RKVKRKVK Sent: Sunday, August 02, 2009 11:55 PM To: arslist@ARSLIST.ORG Subject: How to generate custom reports (like html and pdf format) using BMC Remedy AR System? Hi, How to generate custom reports (like html and pdf format) using BMC Remedy AR System apart from arReport, CSV, arExport, XML? Best Regards, Krishna B -- View this message in context: http://www.nabble.com/How-to-generate-custom-reports-%28like-html-and-pdf-fo rmat%29-using-BMC-Remedy-AR-System--tp24785703p24785703.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How many users are on your system?
Fixed or Floating. Concurrent users would be nice to know, but not essential. Thanks for asking! Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, July 31, 2009 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: How many users are on your system? What do you mean by emphasizing licensed? We currently have 1200 users with a floating license. Only about 35 with a fixed license. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 29, 2009 3:17 PM To: arslist@ARSLIST.ORG Subject: How many users are on your system? ** Quick poll: Do any of you support a Remedy system with more than 1,000 LICENSED users? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Users unable to log in (ARERR 90)
That error indicates that the client is able to resolve the DNS name to an IP, but that doesn't mean it's the RIGHT IPso I would run a ping on those machines to see if it returns the proper DNS record you are looking for. If that returns proper, I would recommend running your server on a specific port, and specifying that port for these clients and see if they are for some reason having issues with using portmapper. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, Sue Sent: Monday, August 03, 2009 6:49 AM To: arslist@ARSLIST.ORG Subject: Users unable to log in (ARERR 90) ** Morning all, We are having a strange problem with user connectivity. We have several users who can't log in to the desktop client - this is an intermittent problem. They get the ARERROR 90 - I replace the actual server name with 'servername' below, but it does show the proper name in the message. Strange thing is that they can connect via midtier and if they log in wireless or VPN. Only when they are directly connected to the network, and like I said, they get in sometimes. I have a ticket opened with Remedy, but we are still going through the send me this stage and meanwhile, I have 5 HD people who can't connect! Any help would be greatly appreciated. Server: 7.1.00 Patch 004 O.S. Linux 2.6.9-89.0.3 DB: Oracle 10.2.0.4.0 Client Tool: 7.1.00 Patch 4 Sue Barber ARERR [90] Cannot establish a network connection to the AR System server : servername (0) : RPC: Program not registered _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Saved Searches on Mid Tier - Resolved
Thanks Carey that was the piece I was missing. Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Disable Red X
This method works beautifully well on the client but does not work on
the Midtier -- not on the 6.3 Midtier, anyway.
On the 6.3 Midtier, clicking the red X does pop the error. When you say
OK to the error, it pops the Are you sure you want to navigate away
from this page? message. Click OK to that and voila! Dialog closed.
Maybe the 7.x is different, I don't know...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arner, Todd
Sent: Monday, August 03, 2009 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Red X
My thought was that you would include error checking as well on close.
So in this case you could add an error on close that if the selection
field is blank fire an error so that the dialog cannot close unless a
selection is made.
Todd Arner
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC
96 CS/SCOKT
Sent: Thursday, July 30, 2009 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Red X
The problem is when the dialog is designed to force a selection from a
multi-value field. For example, suppose the dialog pops and asks the
user to select a value from a dropdown. Users have become conditioned to
If I see a red X, I click it to get rid of the popup, no matter what.
When this happens, the dropdown doesn't get selected and a NULL value
gets returned to the parent form.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arner, Todd
Sent: Thursday, July 30, 2009 7:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Red X
**
You might want to consider having your workflow fire on windows close
rather than on a button click. For instance clicking on the save button
could simply close the window and then on windows close fire the rest of
your workflow. That way if they click the button it fires or if they
just close the window it will fire.
Todd Arner
Great Lakes
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Wednesday, July 29, 2009 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Disable Red X
** --
Hi All,
Is there a way to disable the close window X in the upper right corner
of a dialog?
Depending one of several sets of criteria, when a ticket is closed, a
dialog window opens asking a series of Yes/No questions before they can
save the ticket. Problem is the users are using the X in the upper right
hand corner to close the dialog window which breaks the workflow.
Because of the many criteria's used I really don't want to have to add a
field like Questions Answered since it might conflict with those users
who don't need to answer the questions.
ARS 6.3 patch 20
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com mailto:mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from
NaviSite.
Visit www.NaviSite.com Today.
This e-mail is the property of NaviSite, Inc. It is intended only for
the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.
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Re: How many users are on your system?
I think the most interesting question - is max concurrent users and then a normal daily max. Then -- the follow on question -- what architecture do you have to support that. Cause -- you could split 10,000 floating licenses across 100,000,000 people -- of which -- if only 10 access at a time -- who cares. -John On Jul 29, 2009, at 4:16 PM, Meyer, Jennifer L wrote: ** Quick poll: Do any of you support a Remedy system with more than 1,000 LICENSED users? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to generate custom reports (like html and pdf format) using BMC Remedy AR System?
You may want to consider using Kinetic Link -- free/opensource -- to get info out of Remedy and then generate HTML/PDF. http://www.kineticdata.com/Products/KineticLink.html -John On Aug 3, 2009, at 12:55 AM, RKVKRKVK wrote: Hi, How to generate custom reports (like html and pdf format) using BMC Remedy AR System apart from arReport, CSV, arExport, XML? Best Regards, Krishna B -- View this message in context: http://www.nabble.com/How-to-generate-custom-reports-%28like-html-and-pdf-format%29-using-BMC-Remedy-AR-System--tp24785703p24785703.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How many users are on your system?
In our case, approximately 250 or so concurrent users. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Monday, August 03, 2009 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: How many users are on your system? ** Fixed or Floating. Concurrent users would be nice to know, but not essential. Thanks for asking! Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, July 31, 2009 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: How many users are on your system? What do you mean by emphasizing licensed? We currently have 1200 users with a floating license. Only about 35 with a fixed license. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 29, 2009 3:17 PM To: arslist@ARSLIST.ORG Subject: How many users are on your system? ** Quick poll: Do any of you support a Remedy system with more than 1,000 LICENSED users? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How many users are on your system?
John, I heartily concur that the question you pose is far more interesting, but far too often management is trying to advance some agenda of its own rather than be interesting or academic. In this case, the number of maximum concurrent users and the total number of licensed users more than fits the requirements. ;-D Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Monday, August 03, 2009 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: How many users are on your system? I think the most interesting question - is max concurrent users and then a normal daily max. Then -- the follow on question -- what architecture do you have to support that. Cause -- you could split 10,000 floating licenses across 100,000,000 people -- of which -- if only 10 access at a time -- who cares. -John On Jul 29, 2009, at 4:16 PM, Meyer, Jennifer L wrote: ** Quick poll: Do any of you support a Remedy system with more than 1,000 LICENSED users? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB; Remedy Administrator 6 Month Contract Portland, Oregon Database Analyst Start Immediately
Please send me your resume if you are interested. thanks. Nancy Project Description: The Remedy Administrator will be our primary 3rd party software administrator for Remedy, Version 6.03. This person will be the primary point of contact for all requests related to the use of Remedy. Skills Experience Education (specify if skill is required, preferred, or desirable) Remedy Administrator will be primary resource in administering Remedy Ver. 6.03. This person will be responsible for providing systems administration, assist in setting up new accounts, and provide ongoing maintenance for existing menus, forms and other workflows currently in place for various automation tasks. MUST have at least Remedy Ver. 6.03. * Advanced skills in working with Remedy Ver. 6.03 - scheduling tasks and workflow * Advanced skills with designing and developing Remedy forms and workflow * Advanced experience with File Transfer (FTP, SFTP) * Advanced skills in providing both Mid-Tier and Remedy Administration (Ver. 6.03) * Advanced skills coordinating and maintaining service management application administration * Advanced ability to integrate service management standards and best practices * Advanced skills in supporting internal management teams, as well as working closely with cross-functional groups to ensure understanding and adherence to service management standards. * Advanced knowledge of change management * Advanced skills in providing technical support of service management functions (Help Desk, Service Desk, Change Notification, Asset Management, Change Management (MAC) Security requirements: Other Information / Required Submittals: Candidates must be able to pass a criminal background check prior to starting assignment Nancy Krupp Sr. Placement Manager COMSYS 10220 SW Greenburg Rd. Suite 301 Portland, OR 97223 O: (503) 821-2111 F: 503-293-3898 (888) 882-8326 ext. 2111 nancy.kr...@comsys.com mailto:nancy.kr...@comsys.com http://www.comsys.com/jobs/index.page http://www.comsys.com/jobs/index.page Do business. We're IT. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Webservice - HTTPS problem :o(
If you use the offline mapping method with their WSDL saved to disk, your PC should not need to make a connection to their server. Trying to map using the URL will require a connection be made to load the WSDL definition. Offline you have have the definition and can do all the work from your admin tool/workstation. Then when you save the filter with the mappings the ARS server will make the connection to their server when the filter is triggered. Is there an ACL (Access Control List) or firewall rules setup to allow the servers to communicate where a connection can not normally be made? When trying to load their WSDL using a URL from their server your PC where the Admin Tool is running will need to have the same access to their server hosting the web service as your ARS server does. I guess if you really needed to you might be able to use an SSH tunnel from your PC to route admin tool traffic through you ARS server. By doing this your Admin tool would be using the same ACLs and/or firewall rules as the ARS server. BE WARNED!!! This may be against security policies on either side (and shouldn't be necessary if you go the loading the WSDL from a saved file route). You may want to do a little research before you go this route. Jason On Mon, Aug 3, 2009 at 2:55 AM, Sean Harrodine sean_rem...@yahoo.co.ukwrote: ** Hi Jason, Thanks also for your input. We have had a look at the KM entry and extracted their certificate and saved it using Keytools into our Java certificates and can see it, but when i try to Load the HTTPS WSDL in a Set Field, i now get ... Additional Details: Connection timed out: connect com.remedy.arsys.ws.util.ARWSException: URI not found https://xxx.xxx.xxx.xxx/yy/DocHandler?wsdl at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:151) at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:165) at com.remedy.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:88) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:327) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:191) This was after reading a reply fron Dennis who said i may need the proxy settings in the Admin tool. I think the real crux of the problem is that the servers can talk on port 443.we have been able to prove that, but the PC admin tool cant load the WSDL. This is a baffler.well for me anyway ! Sean -- *From:* Jason Miller jason.mil...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Saturday, 1 August, 2009 9:45:01 *Subject:* Re: Webservice - HTTPS problem :o( ** Hi Sean, Have you tried it without using SSL to make sure that the issue is really with SSL? What I found that worked better for us was to save the WSDL and load into the filter from disk versus the remote web server. It should allow you to setup the filter and mappings offline without errors trying to make a connection. Obviously you will need to resolve the connection issues but this allows you to isolate WSDL and connection issues. You will have to do the mapping twice but you may want to try it without SSL first just to rule out WSDL issues, etc. Change the URL specified in the soap:address location= in the WSDL file. If that works set the WSDL back up for SSL (and reload/remap). It sounds like their cert is not signed by a CA trusted by your Linux box since you have to accept it. That can also cause issues if your Linux box doesn't trust the issuer of their cert. The ARS web service call cannot perform the intermediate step of accepting. Your server will need to trust the cert without that manual accepting step. You will need to add their cert to your java keystore on the ARS server. Look up KM-00020740 titled Problems loading or running a webservice from a site hosting the WSDL on an SSL webserver. in the BMC knowledgebase. Hope this helps. I am by no means a web service guru but we just went through this recently so what we did is fresh in my mind. Jason On Fri, Jul 31, 2009 at 10:01 AM, Sean Harrodine sean_rem...@yahoo.co.ukwrote: ** Hi everyone ! (Remedy 6.3) I am trying to access a HTTPS WSDL from within a filter but am receiving the following error when i click to Load the WSDL. Failed to create internal mapping from wsdl. (ARERR 7012) ERROR: URI not found https://...com/nWS/DocHandler?wsdl Additional Details: ...com com.remedy.arsys.ws.util.ARWSException: URI not found https://...com/nWS/DocHandler?wsdl at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:151) at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:165) at com.remedy.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:88) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:327) at
Re: ARInside
The site addresses for ARInside are: http://arinside.com http://arinside.org I worked with LJ, Stefan (original author), Carey, and a few others to bring this together. I am acting as nothing more than the sys admin for the site for the time. I would encourage anyone who has c++ skills and an appetite for open source software to register an account on the site and get in touch with LJ to keep this great piece of software alive and growing. There are a lot of ways in which this software could grow, imagination and time are really the only limiting factors on where this software can go. The site currently includes the following services: - Subversion (source control) available at http://svn.arinside.org - Trac web front-end (ticket tracking, file downloads, wiki area, roadmap, etc.) I will be adding the following services in the near future: - mailing lists: - general discussion: just as it's named - source changes: mail commits - announcements: low volume, release announcements, pr, etc. Please feel free to report issues and request enhancements using this site as it is the home of ARInside. Community involvement will be the driver for addressing these issues, so feel free to get involved as you see best. LJ is acting as the lead for this project to get things moving so please reach out to him for any special requests or contributions. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Sat, Aug 1, 2009 at 10:09 PM, LJ LongWing lj.longw...@gmail.com wrote: ** All,As many of you may have noticed, ARInside was recently donated to the public domain. This means that the project doesn't hafta die on the vine, but unfortunately we need some skilled C programmers to help with feature requests and bug fixes. While I am a programmer, I don't know C (yet) and I need some help from the generous community. There is already a short list of known bugs and requested features and I need some reliable programmers that are willing to help out with this project. Axton has been kind enough to setup some stuff over at ARInside.org for us. Anyone interested in becoming a part of the project, please contact me. There are mailing lists that can be subscribed to where we will start discussions regarding the future of the project. Please let me know if you have questions/comments/concerns. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARInside
Thank you all for keeping this alive. While we have been able to run it against our 7.5 server there are obviously features that ARSInside does not know about on 7.5. I have been worried about the day that this great (FREE) tool becomes obsolete. I am not a C programmer (it may be time to learn) but I would love to help out however possible. I just signed up for my account. Thanks again! Jason On Mon, Aug 3, 2009 at 2:14 PM, Axton axton.gr...@gmail.com wrote: ** The site addresses for ARInside are: http://arinside.com http://arinside.org I worked with LJ, Stefan (original author), Carey, and a few others to bring this together. I am acting as nothing more than the sys admin for the site for the time. I would encourage anyone who has c++ skills and an appetite for open source software to register an account on the site and get in touch with LJ to keep this great piece of software alive and growing. There are a lot of ways in which this software could grow, imagination and time are really the only limiting factors on where this software can go. The site currently includes the following services: - Subversion (source control) available at http://svn.arinside.org - Trac web front-end (ticket tracking, file downloads, wiki area, roadmap, etc.) I will be adding the following services in the near future: - mailing lists: - general discussion: just as it's named - source changes: mail commits - announcements: low volume, release announcements, pr, etc. Please feel free to report issues and request enhancements using this site as it is the home of ARInside. Community involvement will be the driver for addressing these issues, so feel free to get involved as you see best. LJ is acting as the lead for this project to get things moving so please reach out to him for any special requests or contributions. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Sat, Aug 1, 2009 at 10:09 PM, LJ LongWing lj.longw...@gmail.comwrote: ** All,As many of you may have noticed, ARInside was recently donated to the public domain. This means that the project doesn't hafta die on the vine, but unfortunately we need some skilled C programmers to help with feature requests and bug fixes. While I am a programmer, I don't know C (yet) and I need some help from the generous community. There is already a short list of known bugs and requested features and I need some reliable programmers that are willing to help out with this project. Axton has been kind enough to setup some stuff over at ARInside.org for us. Anyone interested in becoming a part of the project, please contact me. There are mailing lists that can be subscribed to where we will start discussions regarding the future of the project. Please let me know if you have questions/comments/concerns. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARInside
Jason, Please feel free to go in and open enhancement requests for features you would like to see. As this project gets off the ground we will be needing to upgrade the API base from 7.0.1 to 7.5 to incorporate changes, but without people asking for things, we won't be able to give them. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Monday, August 03, 2009 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: ARInside ** Thank you all for keeping this alive. While we have been able to run it against our 7.5 server there are obviously features that ARSInside does not know about on 7.5. I have been worried about the day that this great (FREE) tool becomes obsolete. I am not a C programmer (it may be time to learn) but I would love to help out however possible. I just signed up for my account. Thanks again! Jason On Mon, Aug 3, 2009 at 2:14 PM, Axton axton.gr...@gmail.com wrote: ** The site addresses for ARInside are: http://arinside.com http://arinside.org I worked with LJ, Stefan (original author), Carey, and a few others to bring this together. I am acting as nothing more than the sys admin for the site for the time. I would encourage anyone who has c++ skills and an appetite for open source software to register an account on the site and get in touch with LJ to keep this great piece of software alive and growing. There are a lot of ways in which this software could grow, imagination and time are really the only limiting factors on where this software can go. The site currently includes the following services: - Subversion (source control) available at http://svn.arinside.org http://svn.arinside.org/ - Trac web front-end (ticket tracking, file downloads, wiki area, roadmap, etc.) I will be adding the following services in the near future: - mailing lists: - general discussion: just as it's named - source changes: mail commits - announcements: low volume, release announcements, pr, etc. Please feel free to report issues and request enhancements using this site as it is the home of ARInside. Community involvement will be the driver for addressing these issues, so feel free to get involved as you see best. LJ is acting as the lead for this project to get things moving so please reach out to him for any special requests or contributions. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Sat, Aug 1, 2009 at 10:09 PM, LJ LongWing lj.longw...@gmail.com wrote: ** All, As many of you may have noticed, ARInside was recently donated to the public domain. This means that the project doesn't hafta die on the vine, but unfortunately we need some skilled C programmers to help with feature requests and bug fixes. While I am a programmer, I don't know C (yet) and I need some help from the generous community. There is already a short list of known bugs and requested features and I need some reliable programmers that are willing to help out with this project. Axton has been kind enough to setup some stuff over at ARInside.org for us. Anyone interested in becoming a part of the project, please contact me. There are mailing lists that can be subscribed to where we will start discussions regarding the future of the project. Please let me know if you have questions/comments/concerns. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
User log explaination
Hello, I'm having a hard time trying to understand the aruser.log for our AR System 6.3 p20. I did a grep for the username dbova in the user log and here are the results: USER TID: 20 RPC ID: 0032198820 Queue: Fast Client-RPC: 390620USER: dbova /* Mon Jul 20 2009 09:23:10.2993 */ BAD PASSWORD dbova USER TID: 20 RPC ID: 0032198821 Queue: Fast Client-RPC: 390620USER: dbova /* Mon Jul 20 2009 09:23:10.3138 */ BAD PASSWORD dbova USER TID: 29 RPC ID: 0032199153 Queue: Fast Client-RPC: 390620USER: dbova /* Mon Jul 20 2009 09:23:27.4399 */ BAD PASSWORD dbova USER TID: 20 RPC ID: 0032199255 Queue: Fast Client-RPC: 390620USER: dbova /* Mon Jul 20 2009 09:23:36.2532 */ BAD PASSWORD dbova USER TID: 24 RPC ID: 0032199598 Queue: List Client-RPC: 390620USER: dbova /* Mon Jul 20 2009 09:23:56.2039 */ FLOAT GRANT WRITEdbova (38 of 59 write) USER TID: 07 RPC ID: 0032668367 Queue: Fast Client-RPC: 390620USER: dbova /* Mon Jul 20 2009 17:03:12.9913 */ FLOAT RELEASEdbova (36 used of 59 write) USER TID: 27 RPC ID: 0033529071 Queue: Fast Client-RPC: 390620USER: dbova /* Tue Jul 21 2009 14:34:19.0373 */ BAD PASSWORD dbova USER TID: 27 RPC ID: 0033529072 Queue: Fast Client-RPC: 390620USER: dbova /* Tue Jul 21 2009 14:34:19.0541 */ BAD PASSWORD dbova *USER TID: 28 RPC ID: 0033529326 Queue: List Client-RPC: 390620USER: dbova /* Tue Jul 21 2009 14:34:38.2195 */ FLOAT GRANT WRITEdbova (55 of 59 write)* *USER TID: 22 RPC ID: 0033761086 Queue: List Client-RPC: 390620USER: jsommers /* Tue Jul 21 2009 18:30:40.0390 */ FLOAT EXPIRED WRITE dbova (43 used of 59 write) USER TID: 20 RPC ID: 0034229939 Queue: Fast Client-RPC: 390620USER: dbova /* Wed Jul 22 2009 09:52:35.1369 */ BAD PASSWORD dbova USER TID: 20 RPC ID: 0034229940 Queue: Fast Client-RPC: 390620USER: dbova /* Wed Jul 22 2009 09:52:35.1521 */ BAD PASSWORD dbova USER TID: 29 RPC ID: 0034230096 Queue: Fast Client-RPC: 390620USER: dbova /* Wed Jul 22 2009 09:52:43.1851 */ BAD PASSWORD dbova USER TID: 21 RPC ID: 0034230407 Queue: List Client-RPC: 390620USER: dbova /* Wed Jul 22 2009 09:53:02.2090 */ FLOAT GRANT WRITEdbova (51 of 59 write) *USER TID: 10 RPC ID: 0034555266 Queue: List Client-RPC: 390620USER: dbova /* Wed Jul 22 2009 15:14:17.0209 */ FLOAT RELEASEdbova (55 used of 59 write) USER TID: 10 RPC ID: 0034555266 Queue: List Client-RPC: 390620USER: dbova /* Wed Jul 22 2009 15:14:17.0334 */ FLOAT GRANT WRITEdbova (56 of 59 write) USER TID: 19 RPC ID: 0034689232 Queue: List Client-RPC: 390620USER: rcarsten /* Wed Jul 22 2009 17:31:04.1739 */ FLOAT EXPIRED WRITE dbova (46 used of 59 write) USER TID: 18 RPC ID: 0035315632 Queue: List Client-RPC: 390620USER: dbova /* Thu Jul 23 2009 12:16:47.3378 */ FLOAT GRANT WRITEdbova (54 of 59 write) USER TID: 28 RPC ID: 0035446462 Queue: List Client-RPC: 390620USER: panderson /* Thu Jul 23 2009 14:31:29.4235 */ FLOAT EXPIRED WRITE dbova (56 used of 59 write) USER TID: 20 RPC ID: 0040326962 Queue: Fast Client-RPC: 390620USER: dbova /* Wed Jul 29 2009 10:30:43.6971 */ BAD PASSWORD dbova USER TID: 20 RPC ID: 0040326963 Queue: Fast Client-RPC: 390620USER: dbova /* Wed Jul 29 2009 10:30:43.7107 */ BAD PASSWORD dbova *USER TID: 09 RPC ID: 0040327172 Queue: List Client-RPC: 390620USER: dbova /* Wed Jul 29 2009 10:31:00.6144 */ FLOAT GRANT WRITEdbova (50 of 59 write) USER TID: 26 RPC ID: 0040793362 Queue: List Client-RPC: 390620USER: ddostal/* Wed Jul 29 2009 18:34:17.3243 */ FLOAT EXPIRED WRITE dbova (35 used of 59 write) USER TID: 21 RPC ID: 0040797191 Queue: List Client-RPC: 390620USER: dbova /* Wed Jul 29 2009 18:40:02.7274 */ FLOAT GRANT WRITEdbova (33 of 59 write)* USER TID: 28 RPC ID: 0040970764 Queue: List Client-RPC: 390620USER: snoble /* Thu Jul 30 2009 00:34:24.1687 */ FLOAT EXPIRED WRITE
field separator in menu append
Hello I have attached a character field to a menu with Append Items option. Out-of-box, a field separator is not inserted between different menu items. How can I insert a field separator between menu items? Thanks Shweta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: field separator in menu append
By default, the client will separate them by spaces. If you would like I different separator, create an active link to execute on menu select and perform a set-fields to run the function replace() to replace the spaces with what other character(s) you want. I'm not looking at the docs right now and not at work so I can't say for sure if the function is called replace but I know it exists with some name. On Mon, Aug 3, 2009 at 8:13 PM, shweta kumar shweta_kuma...@yahoo.comwrote: ** Hello I have attached a character field to a menu with Append Items option. Out-of-box, a field separator is not inserted between different menu items. How can I insert a field separator between menu items? Thanks Shweta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: field separator in menu append
Shweta, The selection of a menu item is interpreted as a Return / Menu Select.. Do what you want to do with your data on selection of an item with an Active Link that fires on Return / Menu Select.. Joe From: shweta kumar shweta_kuma...@yahoo.com To: arslist@ARSLIST.ORG Sent: Monday, August 3, 2009 10:13:39 PM Subject: field separator in menu append ** Hello I have attached a character field to a menu with Append Items option. Out-of-box, a field separator is not inserted between different menu items. How can I insert a field separator between menu items? Thanks Shweta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARInside
The ARInside mailing lists are now available. There are 3 lists: arinside-misc: general discussion arinside-src: system generated commit messages arinside-announce: used for announcements (releases, etc.) The lists are accessible here: http://lists.arinside.org/mailman/listinfo I strived to set up the mail server so most common mail providers do not flag the messages as spam. I am using spf (sender policy framework) and dkim (domain keys identified mail) to accomplish this. If you run into issues where you do not receive mail or your mail provider flags the message as spam, please send that information to me so that I can work to correct the issue. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Aug 3, 2009 at 5:05 PM, LJ Longwing lj.longw...@gmail.com wrote: ** Jason, Please feel free to go in and open enhancement requests for features you would like to see. As this project gets off the ground we will be needing to upgrade the API base from 7.0.1 to 7.5 to incorporate changes, but without people asking for things, we won't be able to give them. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jason Miller *Sent:* Monday, August 03, 2009 3:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARInside ** Thank you all for keeping this alive. While we have been able to run it against our 7.5 server there are obviously features that ARSInside does not know about on 7.5. I have been worried about the day that this great (FREE) tool becomes obsolete. I am not a C programmer (it may be time to learn) but I would love to help out however possible. I just signed up for my account. Thanks again! Jason On Mon, Aug 3, 2009 at 2:14 PM, Axton axton.gr...@gmail.com wrote: ** The site addresses for ARInside are: http://arinside.com http://arinside.org I worked with LJ, Stefan (original author), Carey, and a few others to bring this together. I am acting as nothing more than the sys admin for the site for the time. I would encourage anyone who has c++ skills and an appetite for open source software to register an account on the site and get in touch with LJ to keep this great piece of software alive and growing. There are a lot of ways in which this software could grow, imagination and time are really the only limiting factors on where this software can go. The site currently includes the following services: - Subversion (source control) available at http://svn.arinside.org - Trac web front-end (ticket tracking, file downloads, wiki area, roadmap, etc.) I will be adding the following services in the near future: - mailing lists: - general discussion: just as it's named - source changes: mail commits - announcements: low volume, release announcements, pr, etc. Please feel free to report issues and request enhancements using this site as it is the home of ARInside. Community involvement will be the driver for addressing these issues, so feel free to get involved as you see best. LJ is acting as the lead for this project to get things moving so please reach out to him for any special requests or contributions. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Sat, Aug 1, 2009 at 10:09 PM, LJ LongWing lj.longw...@gmail.comwrote: ** All, As many of you may have noticed, ARInside was recently donated to the public domain. This means that the project doesn't hafta die on the vine, but unfortunately we need some skilled C programmers to help with feature requests and bug fixes. While I am a programmer, I don't know C (yet) and I need some help from the generous community. There is already a short list of known bugs and requested features and I need some reliable programmers that are willing to help out with this project. Axton has been kind enough to setup some stuff over at ARInside.org for us. Anyone interested in becoming a part of the project, please contact me. There are mailing lists that can be subscribed to where we will start discussions regarding the future of the project. Please let me know if you have questions/comments/concerns. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor:
Re: field separator in menu append
** Hi All, I am getting emails from this email address however i am no where concerned with all these. Please look into this matter. Thanks. Nidhi Garg From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Joe DeSouza [joe_rem...@yahoo.com] Sent: Tuesday, August 04, 2009 8:10 AM To: arslist@ARSLIST.ORG Subject: Re: field separator in menu append ** Shweta, Theselection of a menuitem is interpreted as aReturn / Menu Select.. Do what you want to do with your data onselection of an item with an Active Link that fires on Return / Menu Select.. Joe From: shweta kumar shweta_kuma...@yahoo.com To: arslist@ARSLIST.ORG Sent: Monday, August 3, 2009 10:13:39 PM Subject: field separator in menu append ** Hello I have attached a character field to a menu with Append Items option. Out-of-box, a field separator is not inserted between different menu items. How can I insert a field separator between menu items? Thanks Shweta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
