Cannot load required libraries - RKM 7.2

[Ram Rudra]

Hi List,

 

We have moved our RKM Application to new server. I got two errors initially
after moved. First error "Database username and DB Schema does not Exist".
We have solved the first issue by pointing the RKM DB from old server to new
server.

 

Now we are getting another error like "There is a problem with the Remedy
connection settings: Cannot load required libraries" - attached is the
recent log.

Please help.

Thanks & Regards,

Rambabu Rudra

System Administrator - Windows, Remedy

Email: * rambabu.ru...@gssamerica.com

Web: http://www.gssamerica.com  

 


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RKMlog.doc
Description: MS-Word document

Separation of DB and Application server

[Ramagiri]

Hi , 

 

   Right now we have application and the DB server in one server . We would
like to separate DB to different server, what kind of precautions and
preliminary steps need to 

   take care to do this task.Please need all your help.

 

Details:-

 

ARSystem7.1+ITSM7.0.03+Windows Enterprise 2003 with SP2 + Sql Server 2005+
Apache Tomcat as webserver.

 



 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
*   ravi.ramag...@gssamerica.com

 

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City, 
Hyderabad - 500 081. AP. India

  www.gssamerica.com

 

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upgrading to ars 7.1

[Ramesh (Rameshbabu) Peketi Nityananda]

Hi List,

  We are currently on ARS 6.00.01 patch 1420 and Midtier 6.00.01 (IIS with 
servlet exec) patch 1327 with no ITSM installed.
  Initially we thought of upgrading to 7.5 but later changed to 7.1  as there 
are lot of new features which might not be feasible at this time.
  Can I upgrade to 7.1 directly wihtout any intermediate upgrades?
  Can I use the same Midtier 6 with 7.1 as our current environment is serving 
different asp/perl progs which talks to remedy and we don't want to disturb 
them?
  If we can't use, does 7.1 supports servlet exec as I heard 7.1 defaults to 
Tomcat.
  Please help me if anyone has upgraded to 7.1 from 6.

Ramesh.






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Re: Problem with requester

[Gianluca Nieri]

Thanks!

Gian



On Wed, Dec 16, 2009 at 11:58 AM, Danny Kellett <
danny.kell...@strategicworkflow.com> wrote:

> **
>
> Open the CAI:Events form and there should be a field saying what the
> problem is
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Gianluca Nieri
> *Sent:* 16 December 2009 07:23
> *To:* arslist@ARSLIST.ORG
> *Subject:* Problem with requester
>
>
>
> ** Hi,
>
> I'm trying to create a ticket via the requester on incident 7.03.
> The request id still remain in "In process" and a ticket id is never
> created.
> Where I'm wrong?
>
> Regards, Gianluca
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>



-- 
G I A N L U C A   N I E R I

3, Via Niccodemi - 20156 Milan - Italy (I)

Office: +39 02 36 51 16 27
Mobile: +39 347 58 44 658
Fax: +39 02 99 98 43 38

Email/Msn: gianl...@gianlucanieri.com
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Skype: gianlucanieri
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Info about mail

[Gianluca Nieri]

Hi everybody,
I have a couple of questions for you:
- Is possible to differentiate outgoing default mail (on assignment, on
close, etc.) basing on company using multi tenancy?
- Where can I found mail templates?
- Which is the best practice to configure mail for assignee groups?

Thanks for all as usual,
Gian

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Assets Management - Automatically - Co-relating People with Assets

[ITN (Atif Akbar)]

Hi All,

I need to import Asset records (approximately 10,000) I have people ids 
available against the assets. Is it possible to co-relate CIs with People 
automatically while uploading the data.

I am using Remedy 7.
BMC Remedy Import  7.1


Thanks & Regards
Atif Akbar



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Robert02 Kern is out of the office.

[Robert . 2 . Kern]

I will be out of the office starting  07.12.2009 and will not return until
04.01.2010.

I will work on your email after my return.

Have a great day,
Robert

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Re: CMDB Discovery 1.6

[patrick zandi]

  22/TCP,UDP Secure Shell
(SSH)—used for secure
logins, file
transfers 
(scp,
sftp ) and port
forwarding Official 23/TCP Telnet
protocol—unencrypted text
communications

On Wed, Dec 16, 2009 at 3:20 PM, Kathy Morris wrote:

> **
> Hi All
> I thought I understood, but now I am totally confused.
>
> In my discovery report it says
> I am discovering Linux/Solaris thru SSH.  The report says Port 23 was
> skipped and shows me IP Address XYZ.  Then I look at the same IP address
> later in the report and it shows that it updated the CI.
>
> How could this be if the port was skipped?  How could the CI update if the
> port was skipped? I am thinking these skipped ports are an issue.
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
Patrick Zandi

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Re: CMDB Discovery 1.6

[Adam Propeck]

It's trying both port 22 (ssh) and port 23 (telnet). Usually sys admin's
aren't leaving telnet running or open as often these days, so port 22 is
most likely the only *real*option. Because ssh is working, you're getting
the CI's to update correctly. You can either safely ignore those messages,
or configure the discovery for "ssh only" in the method section instead of
"both" if you know you aren't going to be needing telnet.

See here on
page 271. (may require a bmc login)


On Wed, Dec 16, 2009 at 2:20 PM, Kathy Morris wrote:

> **
> Hi All
> I thought I understood, but now I am totally confused.
>
> In my discovery report it says
> I am discovering Linux/Solaris thru SSH.  The report says Port 23 was
> skipped and shows me IP Address XYZ.  Then I look at the same IP address
> later in the report and it shows that it updated the CI.
>
> How could this be if the port was skipped?  How could the CI update if the
> port was skipped? I am thinking these skipped ports are an issue.
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
I know the Lord is always with me. I will not be shaken, for he is right
beside me. --Psalm 16:8

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RPC Port for reconciliation engine - ARERR[120133]

[Thad K Esser]

**
While investigating some errors in my
arrecond.log, I ran across the KB article below.  Having just gone
through re-organizing my queues/threads, it sure would have been nice to
know this ahead of time.

Anyway, is my assumption correct that
until I put the reconciliation engine on 390698 or 390699, it will use
the fast/list queues?
(I'm on CMDB 2.1 patch 4)
AIX 5.3
ARS 7.1

Thanks,
Thad Esser
Remedy Developer

===
http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=17151&sid=4000891&type=Published&terms=searchTerms&user=Self
Help

Details
Self Help Document  
ID: 17151 
Type: Problem Solution 

Problem
Customer was getting warning message
in arrecond.log file. This was filling up arrecond as it was coming for
every minute.

[2008/04/17 14:44:57.1050] [WARNING]
[TID: 004648]  : Ignoring following error for Reconciliation (The
specified RE RPC port) and proceeding further
[2008/04/17 14:44:57.1050] [WARNING]
[TID: 004648]  :     ARERR[120133] The CMDB RPC port
specified is invalid.
[2008/04/17 14:44:57.1050] [WARNING]
[TID: 004648]  :     390622

Product
CMDB 2.1, ARS 7.1
Environment
Windows/Unix, CMDB 2.1, ARS 7.1

Solution
Customer was using 390622 port for Reconciliation
performance.

Please use 390698 or 390699 port from
CMDB 2.1 Patch 002 onwards as this has been hard-coded in system. RFE and
Defect for documentation already submitted for this problem. We should
not use any other port after above release.
===

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Re: View form from Oracle based AR system to remote MS SQL server

[Joe D'Souza]

Column, table, view names in Oracle by default is case insensitive.. If you
notice, Oracle stores all its meta data in upper case, and yet you can write
a perfectly legal SQL query to Oracle in lower case and it will work.

On the other hand, MS-SQL in my past experience with it, is case sensitive
when referencing the same names..

Then I guess again it depends on how your two databases have been setup..
Try issuing queries in MS-SQL's query analyzer using mixed or the opposite
case and check your results.. And implementing the solution in the article
below will not really alter your tables or your data, so it may be worth
trying. You may need to restart MS-SQL or run RECONFIGURE.. or run
RECONFIGURE and then restart..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Victor
Sent: Wednesday, December 16, 2009 12:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: View form from Oracle based AR system to remote MS SQL
server


On Tuesday 15 December 2009 18:21:37 Joe D'Souza wrote:
> Victor,
>
> This article might help you and your DBA to implement the change.. I would
> suggest backing up the database before you do it although it is not
> necessary since it doesn't really alter the database or its table but just
> the collation.. Do let me know if it helps.
>
>
http://bytes.com/topic/sql-server/answers/80144-change-case-sensitivity-aft
>er-database-set-up
>
> Joe
>   -Original Message-
>   From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Victor Olufowobi Sent: Tuesday,
> December 15, 2009 7:09 AM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: View form from Oracle based AR system to remote MS SQL
> server
>
>
>   **
>   Conny/Joe,
>
>   Thanks very much for your suggestions and instructions - I've finally
got
> the view form working as needed. It was exacly as Conny explained - I
> included "Next-ID-Commit: T" in ar.conf and the problem was solved!.
>
>   Just one more question Joe, you wrote that there's a way of dealing with
> case sensitivity problem. Could you write more about that?. I need to
> access multiple tables from MSSQL server and would hate to ask the DBA to
> redo all field names to upercase.
>
>   Thank you all very much for your help.
>
>   Victor
>
>
>
>
>   On Sun 13/12/09 21:16 , Joe D'Souza jdso...@shyle.net sent:
>
>
> **
> Victor,
>
> Try that suggestion from Conny before the stored procedure I
suggested.
> Maybe that is what is required to insert that missing commit.
>
> If Conny's suggestion still doesn't work, then write a stored
procedure
> that performs that update, with a commit at the end like I suggested a
> couple of emails ago.. I'll copy the design of the body of that stored
> procedure just for your benefit again because previously I suggested
update
> but it looks like its an insert you need to create a stored procedure
for..
> BEGIN
> insert into tablen...@. ( ) values ();
> commit;
> END;
>
> Maybe before you try all this (either mine or Conny's suggestion) SQL
> logging may indicate where a commit is missing.. That is worth a try too..
> Oracle SQL logging would also help you find where a commit is missing..
>
> Joe
>   -Original Message-
>   From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Conny Martin Sent: Sunday,
> December 13, 2009 7:57 AM
>   To: arslist@ARSLIST.ORG
>   Subject: AW: View form from Oracle based AR system to remote MS SQL
> server
>
>
>   **
>   Victor,
>
>   running only the insert statement from sqlplus is not the whole
> story.
>
>   If you create an entry through ARS there are a bunch of statements
> which gets executed. Immediately before the insert are 2 statements to
> generate the request_id. You should see something like this in your
> sql-logfile.
>
>   update arschema set nextid = nextid + 1 where schemaid = ;
>   select nextid from arschema where schemaid = ;
>   insert into T (cxxx,cyyy,czzz) values ('x','y','z');
>
>   Try to run these 3 in sqlplus. IMHO error  ORA-02047 indicates some
> problem with handling distributed transactions. If this sequence of
> statements generates an error in sqlplus try a commit; after the first 2
> statements. If this solves the problem you can set "Next-ID-Commit: T" in
> ar.conf. This causes ARS to issue a commit after generating the nextid.
>
>   HTH
>
>   Kind Regards Conny
>
>
>
>
>
> --
>   Von: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] Im Auftrag von Victor Olufowobi Gesendet:
> Sonntag, 13. Dezember 2009 09:41
>   An: arslist@ARSLIST.ORG
>   Betreff: Re: View form from Oracle based AR system to remote MS SQL
> server
>
>
>   **
>   Thanks again Joe,
>
>   I will try what you suggested a

CMDB Discovery 1.6

[Kathy Morris]

Hi All
I thought I understood, but now I am totally confused.
 
In my discovery report it says 
I am discovering Linux/Solaris thru SSH.  The report says Port 23 was  
skipped and shows me IP Address XYZ.  Then I look at the same IP address  later 
in the report and it shows that it updated the CI.
 
How could this be if the port was skipped?  How could the CI update if  the 
port was skipped? I am thinking these skipped ports are an issue.  
 
 

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Re: Need help with AR Plugin Server Startup Error

[Lyle Taylor]

Actually, the fact that the port is listed like this shows that it is currently 
being listened on.

Glad you got it fixed.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America 
Account)
Sent: Wednesday, December 16, 2009 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with AR Plugin Server Startup Error

**
I had already consider that.

Results of the netstat command shows that the port the java is using is 
available.

>From pluginsvr_config.xml




>From netstat

netstat -an | grep 
XXX.XXX.XXX.XXX.   *.*0  0 49152  0 LISTEN

I remove the IP address info for obvious reasons.


Christopher Pruitt
HP Enterprise Services
Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team
972.605.7702 office | christopher.pru...@hp.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Wednesday, December 16, 2009 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with AR Plugin Server Startup Error

** >AR Plugin Server Startup Error Address already in use

Looks like the process is trying to start on a port that's already in use.

It's either the ars one, or the java one.

In your ar.conf/cfg -- Plugin-Port: 1

If that's not the one there should be a file... pluginsvr_config.xml that lists 
the port the plugin server binds to.




Run a netstat (or Solaris equivalent) to find out what process is on what port, 
pick which one to change.. :-)

hth
Tony


Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com
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 NOTICE: This email message is for the sole use of the intended recipient(s) 
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Re: Need help with AR Plugin Server Startup Error

[Pruitt, Christopher (Bank of America Account)]

Thanks  Lyle,

that fixed our issue.

I appreciate it.

Christopher Pruitt
HP Enterprise Services
Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team
972.605.7702 office | christopher.pru...@hp.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, December 16, 2009 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with AR Plugin Server Startup Error

**
One possibility is that you could even have a copy of the Java plugin server 
running - i.e., it didn't stop correctly when the AR server was stopped 
previously.  You could determine that by running the following command with the 
Remedy processes stopped:

ps -ef | grep -e java

That will list all Java processes running on the system.  You could look at the 
command line arguments to try to determine if one of them looks like it would 
be the plugin server.  If it is, kill it, and then try restarting Remedy.

Lyle


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Re: Need help with AR Plugin Server Startup Error

[Pruitt, Christopher (Bank of America Account)]

I had already consider that.

Results of the netstat command shows that the port the java is using is 
available.

>From pluginsvr_config.xml




>From netstat

netstat -an | grep 
XXX.XXX.XXX.XXX.   *.*0  0 49152  0 LISTEN

I remove the IP address info for obvious reasons.


Christopher Pruitt
HP Enterprise Services
Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team
972.605.7702 office | christopher.pru...@hp.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Wednesday, December 16, 2009 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with AR Plugin Server Startup Error

** >AR Plugin Server Startup Error Address already in use

Looks like the process is trying to start on a port that's already in use.

It's either the ars one, or the java one.

In your ar.conf/cfg -- Plugin-Port: 1

If that's not the one there should be a file... pluginsvr_config.xml that lists 
the port the plugin server binds to.




Run a netstat (or Solaris equivalent) to find out what process is on what port, 
pick which one to change.. :-)

hth
Tony


Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com


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Re: Need help with AR Plugin Server Startup Error

[Lyle Taylor]

One possibility is that you could even have a copy of the Java plugin server 
running - i.e., it didn't stop correctly when the AR server was stopped 
previously.  You could determine that by running the following command with the 
Remedy processes stopped:

ps -ef | grep -e java

That will list all Java processes running on the system.  You could look at the 
command line arguments to try to determine if one of them looks like it would 
be the plugin server.  If it is, kill it, and then try restarting Remedy.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Wednesday, December 16, 2009 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with AR Plugin Server Startup Error

** >AR Plugin Server Startup Error Address already in use

Looks like the process is trying to start on a port that's already in use.

It's either the ars one, or the java one.

In your ar.conf/cfg -- Plugin-Port: 1

If that's not the one there should be a file... pluginsvr_config.xml that lists 
the port the plugin server binds to.




Run a netstat (or Solaris equivalent) to find out what process is on what port, 
pick which one to change.. :-)

hth
Tony


Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com

From:

"Pruitt, Christopher (Bank of America Account)" 

To:

arslist@ARSLIST.ORG

Date:

12/16/2009 01:43 PM

Subject:

Need help with AR Plugin Server Startup Error

Sent by:

"Action Request System discussion list(ARSList)" 






We have installed a new server and can start Remedy with out issue,
however we start getting errors right after the arserverd starts. The
error seems to be related to the java plugin and that is keeps failing to
start up.

Here is what keeps displaying
Wed Dec 16 12:38:41 2009 ARMonitor child process (pid:5893) started.
java
Wed Dec 16 12:38:43 2009   (ARNOTE 0)
Wed Dec 16 12:38:43 2009 ARMonitor child process (pid:5893) died with
0.
java

I then check the arjavaplugin.log and I see this entry.
AR Plugin Server Startup Error Address already in use
2009-12-16 12:38:45,408 ERROR [main]
com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server
Startup Error
java.net.BindException: Address already in use
at java.net.PlainSocketImpl.socketBind(Native Method)
at java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359)
at java.net.ServerSocket.bind(ServerSocket.java:319)
at java.net.ServerSocket.(ServerSocket.java:185)
at org.acplt.oncrpc.server.OncRpcTcpServerTransport.(Unknown
Source)
at com.bmc.arsys.arrpc.ARPluginServerDispatcher.(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.(Unknown Source)
at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source)


Any clue as to how I trouble shoot this? I have already tried BMC's
knowledgebase and it was no help.

Our Configuration:

ARS 7.1 7.1.00 Build 200708221849
DB Oracle 10.2
SunOS 5.9


Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com


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e-mail, you are hereby notified that any copying, distribution, or 
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Re: Need help with AR Plugin Server Startup Error

[Tony Worthington]

>AR Plugin Server Startup Error Address already in use

Looks like the process is trying to start on a port that's already in use.

It's either the ars one, or the java one.

In your ar.conf/cfg -- Plugin-Port: 1

If that's not the one there should be a file... pluginsvr_config.xml that 
lists the port the plugin server binds to.




Run a netstat (or Solaris equivalent) to find out what process is on what 
port, pick which one to change.. :-)

hth
Tony


Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com



From:
"Pruitt, Christopher (Bank of America Account)" 

To:
arslist@ARSLIST.ORG
Date:
12/16/2009 01:43 PM
Subject:
Need help with AR Plugin Server Startup Error
Sent by:
"Action Request System discussion list(ARSList)" 



We have installed a new server and can start Remedy with out issue, 
however we start getting errors right after the arserverd starts. The 
error seems to be related to the java plugin and that is keeps failing to 
start up.

Here is what keeps displaying
Wed Dec 16 12:38:41 2009 ARMonitor child process (pid:5893) started.
java
Wed Dec 16 12:38:43 2009   (ARNOTE 0)
Wed Dec 16 12:38:43 2009 ARMonitor child process (pid:5893) died with 
0.
java

I then check the arjavaplugin.log and I see this entry. 
AR Plugin Server Startup Error Address already in use
2009-12-16 12:38:45,408 ERROR [main] 
com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server 
Startup Error
java.net.BindException: Address already in use
 at java.net.PlainSocketImpl.socketBind(Native Method)
 at java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359)
 at java.net.ServerSocket.bind(ServerSocket.java:319)
 at java.net.ServerSocket.(ServerSocket.java:185)
 at org.acplt.oncrpc.server.OncRpcTcpServerTransport.(Unknown 
Source)
 at com.bmc.arsys.arrpc.ARPluginServerDispatcher.(Unknown 
Source)
 at com.bmc.arsys.pluginsvr.a.(Unknown Source)
 at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source)


Any clue as to how I trouble shoot this? I have already tried BMC's 
knowledgebase and it was no help.

Our Configuration:

ARS 7.1 7.1.00 Build 200708221849
DB Oracle 10.2
SunOS 5.9


Christopher Pruitt 
Business Consulting III 
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is 
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Re: Need help with AR Plugin Server Startup Error

[Jarl Grøneng]

Hi,

It seems like the java arpluginserver tries to use a port already in use.

The file pluginsvr_config.xml contain an entry like this:
15011

See if this port is in use by another process. The default valiue for
the java arpluginserver is .

Regards,
Jarl

2009/12/16 Pruitt, Christopher (Bank of America Account)
:
> We have installed a new server and can start Remedy with out issue,
> however we start getting errors right after the arserverd starts. The
> error seems to be related to the java plugin and that is keeps failing to
> start up.
>
> Here is what keeps displaying
> Wed Dec 16 12:38:41 2009     ARMonitor child process (pid:5893) started.
> java
> Wed Dec 16 12:38:43 2009   (ARNOTE 0)
> Wed Dec 16 12:38:43 2009     ARMonitor child process (pid:5893) died with
> 0.
> java
>
> I then check the arjavaplugin.log and I see this entry.
> AR Plugin Server Startup Error Address already in use
> 2009-12-16 12:38:45,408 ERROR [main]
> com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server
> Startup Error
> java.net.BindException: Address already in use
>  at java.net.PlainSocketImpl.socketBind(Native Method)
>  at java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359)
>  at java.net.ServerSocket.bind(ServerSocket.java:319)
>  at java.net.ServerSocket.(ServerSocket.java:185)
>  at org.acplt.oncrpc.server.OncRpcTcpServerTransport.(Unknown
> Source)
>  at com.bmc.arsys.arrpc.ARPluginServerDispatcher.(Unknown
> Source)
>  at com.bmc.arsys.pluginsvr.a.(Unknown Source)
>  at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source)
>
>
> Any clue as to how I trouble shoot this? I have already tried BMC's
> knowledgebase and it was no help.
>
> Our Configuration:
>
> ARS 7.1 7.1.00 Build 200708221849
> DB Oracle 10.2
> SunOS 5.9
>
>
> Christopher Pruitt
> Business Consulting III
> HP Enterprises Services
> christopher.pru...@hp.com
> www.hp.com
>
>
> Confidentiality Notice: This message and any files transmitted with it are 
> intended for the sole use of the entity or individual to whom it is 
> addressed, and may contain information that is confidential, privileged, and 
> exempt from disclosure under applicable law. If you are not the intended 
> addressee for this e-mail, you are hereby notified that any copying, 
> distribution, or dissemination of this e-mail is strictly prohibited. If you 
> have received this e-mail in error, please immediately destroy, erase, or 
> discard this message. Please notify the sender immediately by return e-mail 
> if you have received this e-mail by mistake.
>
> ___
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>

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Need help with AR Plugin Server Startup Error

[Pruitt, Christopher (Bank of America Account)]

We have installed a new server and can start Remedy with out issue, 
however we start getting errors right after the arserverd starts. The 
error seems to be related to the java plugin and that is keeps failing to 
start up.

Here is what keeps displaying
Wed Dec 16 12:38:41 2009 ARMonitor child process (pid:5893) started.
java
Wed Dec 16 12:38:43 2009   (ARNOTE 0)
Wed Dec 16 12:38:43 2009 ARMonitor child process (pid:5893) died with 
0.
java

I then check the arjavaplugin.log and I see this entry. 
AR Plugin Server Startup Error Address already in use
2009-12-16 12:38:45,408 ERROR [main] 
com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server 
Startup Error
java.net.BindException: Address already in use
 at java.net.PlainSocketImpl.socketBind(Native Method)
 at java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359)
 at java.net.ServerSocket.bind(ServerSocket.java:319)
 at java.net.ServerSocket.(ServerSocket.java:185)
 at org.acplt.oncrpc.server.OncRpcTcpServerTransport.(Unknown 
Source)
 at com.bmc.arsys.arrpc.ARPluginServerDispatcher.(Unknown 
Source)
 at com.bmc.arsys.pluginsvr.a.(Unknown Source)
 at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source)


Any clue as to how I trouble shoot this? I have already tried BMC's 
knowledgebase and it was no help.

Our Configuration:

ARS 7.1 7.1.00 Build 200708221849
DB Oracle 10.2
SunOS 5.9


Christopher Pruitt 
Business Consulting III 
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.

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Re: server name references

[Barnhill, Jason (Jason)]

Aw heck, I totally flaked on this one!  I rechecked ar.conf, I had set
the general server name, but I had missed a plugin alias entry:

 

Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION
REMEDY.ARDBC.SERVER.ADMI

NISTRATION server:port

 

So of course with that connecting to the plugin server on server 1, I
was getting server info from server 1...!  

 

Much thanks for all your fast responses, it is now working properly.
Even with this issue it was faster/easier than running the 7.5
installer!

 

Jason

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, December 16, 2009 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: server name references

 

Have you checked the following:

The ar.conf file for "Oracle-Two-Task" 

Your environment for TWO_TASK and ORACLE_SID  

Your tnsnames.ora file

 

Fred

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason)
Sent: Wednesday, December 16, 2009 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: server name references

 

** 

Hey Pritch,

 

This is version 7.5 on Solaris with Oracle db.  We had much trouble with
the Remedy 7.5 installer, I really don't like it at all... that's why we
decided to try doing a copy instead.  Yes, we are pointing to a
different db name, I have altered data and confirmed that it is pointing
to the correct, different database...

 

Thanks,

Jason



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Wednesday, December 16, 2009 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: server name references

 

Jason,

 

   Which version of Remedy and what type of db are you using?  I've done
that type of copy with ARS V6 (oracle db) successfully, but when I did
that we used a different DB name (ie remprod vs remdev) to make sure we
knew we were pointing to the correct db.  Haven't tried it with V7 yet. 

 

pritch

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason)
Sent: Wednesday, December 16, 2009 11:41 AM
To: arslist@ARSLIST.ORG
Subject: server name references

 

** 

Hi folks,

 

I have 2 servers, server 2 is a clone of server 1 and database 2 is a
clone of database 1.  I have adjusted server name references on server 2
in the ar.conf, armonitor.conf, and arsystem files.  Server 2 is pointed
to its proper database 2.

 

However, when I start server 2 and access Server Information and
Add/Remove Licenses, both forms are pulling up info from server 1.  Can
anyone point out what server name reference(s) I am still missing?  Is
there another file, or some data reference in the database?  This is the
first time we've tried to run a copy like this.  Do you think I will
still have to run the install?

 

Much thanks,

Jason

 

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Re: server name references

[Grooms, Frederick W]

Have you checked the following:
The ar.conf file for "Oracle-Two-Task"
Your environment for TWO_TASK and ORACLE_SID
Your tnsnames.ora file

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason)
Sent: Wednesday, December 16, 2009 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: server name references

**
Hey Pritch,

This is version 7.5 on Solaris with Oracle db.  We had much trouble with the 
Remedy 7.5 installer, I really don't like it at all... that's why we decided to 
try doing a copy instead.  Yes, we are pointing to a different db name, I have 
altered data and confirmed that it is pointing to the correct, different 
database...

Thanks,
Jason

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Wednesday, December 16, 2009 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: server name references

Jason,

   Which version of Remedy and what type of db are you using?  I've done that 
type of copy with ARS V6 (oracle db) successfully, but when I did that we used 
a different DB name (ie remprod vs remdev) to make sure we knew we were 
pointing to the correct db.  Haven't tried it with V7 yet.

pritch

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason)
Sent: Wednesday, December 16, 2009 11:41 AM
To: arslist@ARSLIST.ORG
Subject: server name references

**
Hi folks,

I have 2 servers, server 2 is a clone of server 1 and database 2 is a clone of 
database 1.  I have adjusted server name references on server 2 in the ar.conf, 
armonitor.conf, and arsystem files.  Server 2 is pointed to its proper database 
2.

However, when I start server 2 and access Server Information and Add/Remove 
Licenses, both forms are pulling up info from server 1.  Can anyone point out 
what server name reference(s) I am still missing?  Is there another file, or 
some data reference in the database?  This is the first time we've tried to run 
a copy like this.  Do you think I will still have to run the install?

Much thanks,
Jason


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Re: View form from Oracle based AR system to remote MS SQL server

[Victor]

On Tuesday 15 December 2009 18:21:37 Joe D'Souza wrote:
> Victor,
>
> This article might help you and your DBA to implement the change.. I would
> suggest backing up the database before you do it although it is not
> necessary since it doesn't really alter the database or its table but just
> the collation.. Do let me know if it helps.
>
> http://bytes.com/topic/sql-server/answers/80144-change-case-sensitivity-aft
>er-database-set-up
>
> Joe
>   -Original Message-
>   From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Victor Olufowobi Sent: Tuesday,
> December 15, 2009 7:09 AM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: View form from Oracle based AR system to remote MS SQL
> server
>
>
>   **
>   Conny/Joe,
>
>   Thanks very much for your suggestions and instructions - I've finally got
> the view form working as needed. It was exacly as Conny explained - I
> included "Next-ID-Commit: T" in ar.conf and the problem was solved!.
>
>   Just one more question Joe, you wrote that there's a way of dealing with
> case sensitivity problem. Could you write more about that?. I need to
> access multiple tables from MSSQL server and would hate to ask the DBA to
> redo all field names to upercase.
>
>   Thank you all very much for your help.
>
>   Victor
>
>
>
>
>   On Sun 13/12/09 21:16 , Joe D'Souza jdso...@shyle.net sent:
>
>
> **
> Victor,
>
> Try that suggestion from Conny before the stored procedure I suggested.
> Maybe that is what is required to insert that missing commit.
>
> If Conny's suggestion still doesn't work, then write a stored procedure
> that performs that update, with a commit at the end like I suggested a
> couple of emails ago.. I'll copy the design of the body of that stored
> procedure just for your benefit again because previously I suggested update
> but it looks like its an insert you need to create a stored procedure for..
> BEGIN
> insert into tablen...@. ( ) values ();
> commit;
> END;
>
> Maybe before you try all this (either mine or Conny's suggestion) SQL
> logging may indicate where a commit is missing.. That is worth a try too..
> Oracle SQL logging would also help you find where a commit is missing..
>
> Joe
>   -Original Message-
>   From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Conny Martin Sent: Sunday,
> December 13, 2009 7:57 AM
>   To: arslist@ARSLIST.ORG
>   Subject: AW: View form from Oracle based AR system to remote MS SQL
> server
>
>
>   **
>   Victor,
>
>   running only the insert statement from sqlplus is not the whole
> story.
>
>   If you create an entry through ARS there are a bunch of statements
> which gets executed. Immediately before the insert are 2 statements to
> generate the request_id. You should see something like this in your
> sql-logfile.
>
>   update arschema set nextid = nextid + 1 where schemaid = ;
>   select nextid from arschema where schemaid = ;
>   insert into T (cxxx,cyyy,czzz) values ('x','y','z');
>
>   Try to run these 3 in sqlplus. IMHO error  ORA-02047 indicates some
> problem with handling distributed transactions. If this sequence of
> statements generates an error in sqlplus try a commit; after the first 2
> statements. If this solves the problem you can set "Next-ID-Commit: T" in
> ar.conf. This causes ARS to issue a commit after generating the nextid.
>
>   HTH
>
>   Kind Regards Conny
>
>
>
>
>
> --
>   Von: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] Im Auftrag von Victor Olufowobi Gesendet:
> Sonntag, 13. Dezember 2009 09:41
>   An: arslist@ARSLIST.ORG
>   Betreff: Re: View form from Oracle based AR system to remote MS SQL
> server
>
>
>   **
>   Thanks again Joe,
>
>   I will try what you suggested and have the outcome posted - but I
> want you to consider the following: - I can update without problem using
> the view form created. It's when I'm inserting (CREATE operation) the error
> occurs - I can successfull run the INSERT command ARS is trying to run from
> sqlplus
>
>   Victor
>
>   On Sat 12/12/09 14:56 , Joe D'Souza jdso...@shyle.net sent:
>
>
> Victor,
>
> Well that's half the battle won then.. Yes MS-SQL can be weird when
> it comes to case sensitivity of view names and columns within views even..
> For e.g. if your ARS was hosted on a MS-SQL server, and the view name was
> in small case and you tried creating a view form in upper case, it would
> not recognize that name. There is a way to override that case sensitivity
> but we won't deal with that since you already updated the view to have it
> upper cased..
>
> This is what I found for ORA-02047.
>
> http://ora-02047.ora-code.com/
>
> Based on the clue provided with the explanat

Re: server name references

[Martinez, Marcelo A]

Jason,
I know your environment is different but use this as a reference...
I have done the copy successfully in the past using ARS 7.1 and Windows/SQL 
shop. I also refresh my DB after each project.
My conf:
PROD:
ARS 7.1 (server is remedy01)
DB SQL2005 (server is dbserver01. Db is ARSYSTEM)
ITSM 7.03
DEV:
ARS 7.1 (server is remedy02)
DB SQL2005 (server is dbserver02. Db is ARSYSTEM)
ITSM 7.03

Besides editing the AR.CONF file, I went thru the windows registry and edited 
every item that referenced "remedy01" and changed it to "remedy02". Don't 
forget to also edit the ARMONITOR.CFG file as well.
You may also have to edit configuration files under: C:\Program Files\AR 
System\Mid-Tier\WEB-INF\classes

Also, you will need to contact BMC to get another license key.. you will notice 
that the hostID has changed. Then, every time you refresh the DB, you will have 
to apply this new license key. (keep it handy).

I know your environment isn't the same.. but hopefully this helps a bit more.

Marcelo

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason)
Sent: Wednesday, December 16, 2009 10:41 AM
To: arslist@ARSLIST.ORG
Subject: server name references

**
Hi folks,

I have 2 servers, server 2 is a clone of server 1 and database 2 is a clone of 
database 1.  I have adjusted server name references on server 2 in the ar.conf, 
armonitor.conf, and arsystem files.  Server 2 is pointed to its proper database 
2.

However, when I start server 2 and access Server Information and Add/Remove 
Licenses, both forms are pulling up info from server 1.  Can anyone point out 
what server name reference(s) I am still missing?  Is there another file, or 
some data reference in the database?  This is the first time we've tried to run 
a copy like this.  Do you think I will still have to run the install?

Much thanks,
Jason
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Re: server name references

[Pavan Kumar]

Hi,
 
its better to check your user preferences record.

 
Thanks & Regards,
Pavan kumar


From: Action Request System discussion list(ARSList) on behalf of Tony 
Worthington
Sent: Wed 16/12/2009 22:30
To: arslist@ARSLIST.ORG
Subject: Re: server name references


** Did you update the database target in ar.conf/cfg? 

You don't mention version or if you use ITSM7. 

This is from BMC -- 

There are some forms that store a servername as data in a record (not as data 
in the Datadictionary per the queries mentioned later). They are:

AST:ARServerConnection
AST:ComplianceARBased_Advanced
TMS:ApplicationRegistry
CAI:AppRegistry
SYS:Escalation
SYS:Attachments - If the out-of-box data is modified by replacing ?? 
or ?? with the hostnames, only then  change these values to the 
correct server host name. 
NOTE: Some forms will not be available depending on the ITSM installation.

There is also a KB article and two word documents (sql, oracle) available from 
support.  KM-00025406. 

hth, 
tony 


Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores 
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com 



From:   "Barnhill, Jason (Jason)"  
To: arslist@ARSLIST.ORG 
Date:   12/16/2009 10:42 AM 
Subject:server name references 
Sent by:"Action Request System discussion list(ARSList)" 
  






** 
Hi folks, 
  
I have 2 servers, server 2 is a clone of server 1 and database 2 is a clone of 
database 1.  I have adjusted server name references on server 2 in the ar.conf, 
armonitor.conf, and arsystem files.  Server 2 is pointed to its proper database 
2. 
  
However, when I start server 2 and access Server Information and Add/Remove 
Licenses, both forms are pulling up info from server 1.  Can anyone point out 
what server name reference(s) I am still missing?  Is there another file, or 
some data reference in the database?  This is the first time we've tried to run 
a copy like this.  Do you think I will still have to run the install? 
  
Much thanks, 
Jason 

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CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received. Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 

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Re: server name references

[Barnhill, Jason (Jason)]

Hi Tony,

 

No I am not using ITSM7.  Yes I did update the database target in the
ar.conf.  I will check the KB article you mention, thanks!

 

Jason

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Wednesday, December 16, 2009 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: server name references

 

** Did you update the database target in ar.conf/cfg? 

You don't mention version or if you use ITSM7. 

This is from BMC -- 

There are some forms that store a servername as data in a record (not as
data in the Datadictionary per the queries mentioned later). They are:

AST:ARServerConnection
AST:ComplianceARBased_Advanced
TMS:ApplicationRegistry
CAI:AppRegistry
SYS:Escalation
SYS:Attachments - If the out-of-box data is modified by replacing
?? or ?? with the hostnames, only then  change
these values to the correct server host name. 
NOTE: Some forms will not be available depending on the ITSM
installation.

There is also a KB article and two word documents (sql, oracle)
available from support.  KM-00025406. 

hth, 
tony 


Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores 
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com 



From: 

"Barnhill, Jason (Jason)"  

To: 

arslist@ARSLIST.ORG 

Date: 

12/16/2009 10:42 AM 

Subject: 

server name references 

Sent by: 

"Action Request System discussion list(ARSList)" 

 






** 
Hi folks, 
  
I have 2 servers, server 2 is a clone of server 1 and database 2 is a
clone of database 1.  I have adjusted server name references on server 2
in the ar.conf, armonitor.conf, and arsystem files.  Server 2 is pointed
to its proper database 2. 
  
However, when I start server 2 and access Server Information and
Add/Remove Licenses, both forms are pulling up info from server 1.  Can
anyone point out what server name reference(s) I am still missing?  Is
there another file, or some data reference in the database?  This is the
first time we've tried to run a copy like this.  Do you think I will
still have to run the install? 
  
Much thanks, 
Jason 

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Answers Are"_ 



CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received. Kohl's reserves the right to monitor messages by authorized
Kohl's Associates at any time
without any further consent.
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Re: server name references

[Barnhill, Jason (Jason)]

Hey Pritch,

 

This is version 7.5 on Solaris with Oracle db.  We had much trouble with
the Remedy 7.5 installer, I really don't like it at all... that's why we
decided to try doing a copy instead.  Yes, we are pointing to a
different db name, I have altered data and confirmed that it is pointing
to the correct, different database...

 

Thanks,

Jason



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Wednesday, December 16, 2009 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: server name references

 

Jason,

 

   Which version of Remedy and what type of db are you using?  I've done
that type of copy with ARS V6 (oracle db) successfully, but when I did
that we used a different DB name (ie remprod vs remdev) to make sure we
knew we were pointing to the correct db.  Haven't tried it with V7 yet. 

 

pritch

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason)
Sent: Wednesday, December 16, 2009 11:41 AM
To: arslist@ARSLIST.ORG
Subject: server name references

 

** 

Hi folks,

 

I have 2 servers, server 2 is a clone of server 1 and database 2 is a
clone of database 1.  I have adjusted server name references on server 2
in the ar.conf, armonitor.conf, and arsystem files.  Server 2 is pointed
to its proper database 2.

 

However, when I start server 2 and access Server Information and
Add/Remove Licenses, both forms are pulling up info from server 1.  Can
anyone point out what server name reference(s) I am still missing?  Is
there another file, or some data reference in the database?  This is the
first time we've tried to run a copy like this.  Do you think I will
still have to run the install?

 

Much thanks,

Jason

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_

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Re: server name references

[Tony Worthington]

Did you update the database target in ar.conf/cfg?

You don't mention version or if you use ITSM7.

This is from BMC -- 

There are some forms that store a servername as data in a record (not as 
data in the Datadictionary per the queries mentioned later). They are:

AST:ARServerConnection
AST:ComplianceARBased_Advanced
TMS:ApplicationRegistry
CAI:AppRegistry
SYS:Escalation
SYS:Attachments - If the out-of-box data is modified by replacing 
?? or ?? with the hostnames, only then  change 
these values to the correct server host name. 
NOTE: Some forms will not be available depending on the ITSM installation.

There is also a KB article and two word documents (sql, oracle) available 
from support.  KM-00025406.

hth,
tony


Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com



From:
"Barnhill, Jason (Jason)" 
To:
arslist@ARSLIST.ORG
Date:
12/16/2009 10:42 AM
Subject:
server name references
Sent by:
"Action Request System discussion list(ARSList)" 



** 
Hi folks,
 
I have 2 servers, server 2 is a clone of server 1 and database 2 is a 
clone of database 1.  I have adjusted server name references on server 2 
in the ar.conf, armonitor.conf, and arsystem files.  Server 2 is pointed 
to its proper database 2.
 
However, when I start server 2 and access Server Information and 
Add/Remove Licenses, both forms are pulling up info from server 1.  Can 
anyone point out what server name reference(s) I am still missing?  Is 
there another file, or some data reference in the database?  This is the 
first time we?ve tried to run a copy like this.  Do you think I will still 
have to run the install?
 
Much thanks,
Jason
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
Answers Are"_

**
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.

___
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Re: server name references

[Ken Pritchard]

Jason,

 

   Which version of Remedy and what type of db are you using?  I've done
that type of copy with ARS V6 (oracle db) successfully, but when I did that
we used a different DB name (ie remprod vs remdev) to make sure we knew we
were pointing to the correct db.  Haven't tried it with V7 yet. 

 

pritch

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason)
Sent: Wednesday, December 16, 2009 11:41 AM
To: arslist@ARSLIST.ORG
Subject: server name references

 

** 

Hi folks,

 

I have 2 servers, server 2 is a clone of server 1 and database 2 is a clone
of database 1.  I have adjusted server name references on server 2 in the
ar.conf, armonitor.conf, and arsystem files.  Server 2 is pointed to its
proper database 2.

 

However, when I start server 2 and access Server Information and Add/Remove
Licenses, both forms are pulling up info from server 1.  Can anyone point
out what server name reference(s) I am still missing?  Is there another
file, or some data reference in the database?  This is the first time we've
tried to run a copy like this.  Do you think I will still have to run the
install?

 

Much thanks,

Jason

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Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_


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server name references

[Barnhill, Jason (Jason)]

Hi folks,

 

I have 2 servers, server 2 is a clone of server 1 and database 2 is a
clone of database 1.  I have adjusted server name references on server 2
in the ar.conf, armonitor.conf, and arsystem files.  Server 2 is pointed
to its proper database 2.

 

However, when I start server 2 and access Server Information and
Add/Remove Licenses, both forms are pulling up info from server 1.  Can
anyone point out what server name reference(s) I am still missing?  Is
there another file, or some data reference in the database?  This is the
first time we've tried to run a copy like this.  Do you think I will
still have to run the install?

 

Much thanks,

Jason

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

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Re: SQL Server 2005

[Matt Worsdell]

Drew

Do you mean Express?, if so I have the install, contact me off list.

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: 16 December 2009 3:01 PM
To: arslist@ARSLIST.ORG
Subject: SQL Server 2005

Anyone know where I could download a trial version of SQL Server 2005?
Microsoft has a page for it but when I try it says 2005 is no longer
available, get 2008 instead. Thanks a bunch.

Drew
Soto Cano


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Re: Old fields staying in new view SOLVED

[Martin, Robert]

Thanks, Joe and Tauf, for your suggestion.

The big surprise was that when I opened the new view in the Admin tool this 
morning, all the offending fields appeared in the view, and I am quite sure I 
saved the view yesterday.  So I removed them, then just to be sure, I put them 
back and removed them again, and now they are gone  (I HOPE for good).

Thanks again,
Dwayne

**
Dwayne,
I've had something similar happen and the only way I resolved it was adding the 
field again in the admin tool, saving it, and then removing it, and saving it 
again...
HTH
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, December 15, 2009 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Old fields staying in new view

**
I understand - I was just cross checking..

I have solved similar problems like this (not exactly the same problem) by 
redoing stuff that may force a definition recache..

So since you are saying you did remove the fields from the view, try putting 
them all back, save the form, recache both the client and the mid-tier.. Make 
sure that the view is as messy as hell with your new actions - both on the 
thick and thin client.. then tidy it up, make it pretty and save it..

Sounds funky I know but may work in your case..

When the system starts beating you down - give it some beating back :-)

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Martin, Robert
Sent: Tuesday, December 15, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Old fields staying in new view
**
Joe,

Thanks for your suggestion.

I am launching the view from a button that calls an Active Link, and in that 
Active Link I am picking the view name from the menu, so I don't think I am 
mis-spelling it.  Also, the fact that when I change the location of one of the 
view's fields, I see the location change in the display, is pretty good 
evidence that I have the right view.  Also the Active Link log shows the 
"Window Open" selecting the correct view.

Dwayne







From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, December 15, 2009 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Old fields staying in new view

**
Are you displaying the right view in the User Tool or the Mid-Tier? Check your 
User Tool 'Options' to make sure you are opening the right view. Do not 
misspell the view name or it will open the Default view.

Also make sure you are opening the right view in the mid-tier.. How are you 
doing that? Directly using a URL or using workflow? Check the view spelling 
there too.

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Martin, Robert
Sent: Tuesday, December 15, 2009 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Old fields staying in new view
**
Dear List,
I have a display-only control panel form.  I selected a view, and copied it to 
a new view, then removed the fields that I didn't want from the new view.  But 
when I display the new view, in either the User tool or Mid-tier, the fields 
are still there.  If I look at the "Fields in view" for the new view, the 
unwanted fields aren't there, and if I go to the old view and look at the 
"Views" tab for these fields, it doesn't show them appearing in the new view.

I've cleared the cache, and if I change the location of one of the fields that 
are supposed to be there, the field appears in its new position, so it doesn't 
seem to be a caching issue.

Any idea what is going on?

(ARS 7.1 p3, RH Linux server, Oracle 10.2 db)

Dwayne Martin
James Madison University
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SQL Server 2005

[Drew Shuller]

Anyone know where I could download a trial version of SQL Server 2005?
Microsoft has a page for it but when I try it says 2005 is no longer
available, get 2008 instead. Thanks a bunch.

Drew
Soto Cano

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UNSUBSCRIBE

[Ernest]

 


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Remedy Development Resource

[Greg Park]

I am working on a number of projects that require both Bespoke and ITSM
development resource.  Unfortunately due to the urgency of these
contracts we are not in a position to sponsor work permits so you must
be eligible to work in the UK or Europe at very short notice, please
contact me on the below details for additional information.

 

Greg Park

Business Development Manager 

Fusion Business Solutions (UK) Ltd

Office: +44 (0) 20 8814 4888

Mobile +44 (0) 7815 576 613 

 

Did you know?

"Fusion is the largest consultancy in Europe that focuses exclusively on
BMC Software solutions"

"Fusion at any one point is engaged in 40 or more Service Management
projects with its customers"

"Fusion supports over 200,000 users globally"

 

 


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Re: Problem with requester

[Danny Kellett]

Open the CAI:Events form and there should be a field saying what the problem
is

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gianluca Nieri
Sent: 16 December 2009 07:23
To: arslist@ARSLIST.ORG
Subject: Problem with requester

 

** Hi,
I'm trying to create a ticket via the requester on incident 7.03.
The request id still remain in "In process" and a ticket id is never
created.
Where I'm wrong?

Regards, Gianluca
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Re: Assets CIs Remove

[Matt Worsdell]

Atif

You don't state which version of remedy you are using, however for all
instances using CMDB you have the option of creating a Delete
Reconciliation Job. That would be the most appropriate way for CMDB based
Asset.

Matt

> I have requirement to remove the current assets and import the new list. I
> need to know which is best way to remove the assets (CIs).
> If I go search and then apply delete option or is there anything else
> should also be considered.
>
> Thanks & Regards
> Atif Akbar
>
>
>
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