Re: Retrieve Selection Field Values using API

[Lyle Taylor]

I got it figured out.  Just had to dig a little deeper.

Lyle

From: Lyle Taylor
Sent: Tuesday, December 22, 2009 12:48 PM
To: 'arslist@ARSLIST.ORG'
Subject: Retrieve Selection Field Values using API

Hi all,

Remedy 7.1 p5

I'm trying to write a type of specialized import program, and I've come across 
what may be a bug in the .NET API in setting the value of Selection Fields 
using the ID (numerical value) - it seems to be setting the fields to $NULL$ 
instead of the value I've supplied.  I've found, however, that I can 
successfully set the value using a string, but I'm pulling the values that I'm 
setting from Remedy using the API, and it returns the ID rather than the 
string.  So, I'm trying to figure out how I can get the string value (Selection 
Value) for a given ID for a selection field.  I went back to the C API 
documentation, since that's the core of all the other APIs, and perhaps I just 
can't see it, but I couldn't find a way using the C API to do it either.  Does 
anyone know if there is a way, using any of the APIs, to get the string value 
for a given ID for a selection field on a form?

Thanks,
Lyle


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Has anyone customized the Service Catalog module in Atrium 7.5/7.6?

[DCI Remedy]

Hi listers

My Client want to know if there is a way to limit the display of attributes
when accessing the Service Catalog module?  I know I can limit what is
displayed by hiding selected fields on Base Element, but I'd like to avoid
that.

There is an active link called "Atrium:ServiceCatalog_Initilize"  which
appears to define what is shown in the module via set fields

AtriumUSMField = "datasetid=" + $Dataset ID$ + ",instanceid=" + $CI ID$ +
",showall=" + $showall$ + ",attr_names=" + $attribute_names$ +
",show_all_attr=" + $show_all_attr$

I was able to find the fields on the Debug tab on the Atrium:ServiceCatalog
form, but i'm unable to find what sets those values, if they are set at all.

What i'd like to know is if I can use the attr_names and/or show_all_attr
fields to display on the attributes I choose and what type of syntax do i
need to enter it in as?

-or-

Is there somewhere else i should look altogether.

Thanks

Ed

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Re: Epoch time rollover issue for dates past 2037

[Brittain, Mark]

Couldn't you use something like error message if 'End Date' <= $DATE$ or if 
'End Date' <= $TIMESTAMP$. This could be done with either an active link or a 
filter depending on when you want to catch the error.

Good Luck
Mark


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Tuesday, December 22, 2009 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Epoch time rollover issue for dates past 2037

Hello Listers,
ARS 7.1 Patch 004
MS SQL 2005

We have a need to record an end date greater than 2037 and the Date/Time fields 
are restricted by the 32 bit integer of Epoch Time.
I prefer to avoid Date only fields because of the widget and the BC check box.
Do Date only fields cause any workflow headaches? I will probably need to check 
End Dates against the current date when records are entered and retrieved.
Example. Don't let a date be set in the past. Lock out changes to a record if 
the End Date has passed when the record is opened. Etc.
Just looking for a sanity check. Is there a better work around like formatting 
the date to a character field (MMDD) or do I just use the Date only because 
"it's fully supported by BMC and it was designed to address this type of issue."

Merry Christmas to all.
Thanks,
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

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Epoch time rollover issue for dates past 2037

[Reiser, John J]

Hello Listers,
ARS 7.1 Patch 004
MS SQL 2005

We have a need to record an end date greater than 2037 and the Date/Time fields 
are restricted by the 32 bit integer of Epoch Time.
I prefer to avoid Date only fields because of the widget and the BC check box.
Do Date only fields cause any workflow headaches? I will probably need to check 
End Dates against the current date when records are entered and retrieved.
Example. Don't let a date be set in the past. Lock out changes to a record if 
the End Date has passed when the record is opened. Etc.
Just looking for a sanity check. Is there a better work around like formatting 
the date to a character field (MMDD) or do I just use the Date only because 
"it's fully supported by BMC and it was designed to address this type of issue."

Merry Christmas to all.
Thanks,
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me


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Re: Removing a particular word in string

[Joe D'Souza]

You probably are trying to use that within the AIE engine.. then yes that is
the function.. if you were using it through Active Links or Filters or
Escalations, then plain REPLACE would work..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of John Kelley
  Sent: Tuesday, December 22, 2009 1:55 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Removing a particular word in string



  This is the function I ended up with, that worked.

  function|replace($UserName$,"DomainA/","" )

  Thanks



"Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT"

Sent by: "Action Request System discussion list(ARSList)"

12/22/2009 11:28 AM Please respond to
  arslist@ARSLIST.ORG


   To arslist@ARSLIST.ORG
  cc
  Subject Re: Removing a particular word in string







  Just use the REPLACE function. It's exactly what you're looking for.

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
  Sent: Tuesday, December 22, 2009 10:26 AM
  To: arslist@ARSLIST.ORG
  Subject: Removing a particular word in string


  Hi List

  Does anyone know the Function for removing a particular word from a
string? Can I use ltrim or substr to achieve my goal?

  Set:
  DomainA/jkelley
  computerx/administrator
  DomainA/jdoe
  computerx/administrator


  I need to remove anything that says DomainA to appear as:
  jkelley
  computerx/administrator
  jdoe
  computerx/administrator

  Thanks
  JK
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[Jordan, Franklin]

Franklin A. Jordan,
 

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Retrieve Selection Field Values using API

[Lyle Taylor]

Hi all,

Remedy 7.1 p5

I'm trying to write a type of specialized import program, and I've come across 
what may be a bug in the .NET API in setting the value of Selection Fields 
using the ID (numerical value) - it seems to be setting the fields to $NULL$ 
instead of the value I've supplied.  I've found, however, that I can 
successfully set the value using a string, but I'm pulling the values that I'm 
setting from Remedy using the API, and it returns the ID rather than the 
string.  So, I'm trying to figure out how I can get the string value (Selection 
Value) for a given ID for a selection field.  I went back to the C API 
documentation, since that's the core of all the other APIs, and perhaps I just 
can't see it, but I couldn't find a way using the C API to do it either.  Does 
anyone know if there is a way, using any of the APIs, to get the string value 
for a given ID for a selection field on a form?

Thanks,
Lyle


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review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
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Creating Service Requests from Incidents

[Robert Fults]

Posted this in the BMCDN Community as well:

I have my Incident Management rules set to create request on submit.  We also 
have some workflow in place to autofill customer information when we search by 
Corporate ID or Login ID.  It seems that if we perform our search and generate 
the Incident ID in this manner the rules aren't checked and a Service Request 
is not created.  This in turn stops surveys from being created.  I have 
verified that everything is working properly when I search by last name.

After analyzing a couple of AL logs and comparing the results this is what I 
came up with:

"When a contact search is performed using the Corporate ID or Login ID field 
the HPD:INC:ContactSearch_FoundMatch_046_GetPersonInfo AL fires which will 
populate the fields, then executes a call guide (HPD:INC:ContactFound).  After 
that it generates the Incident ID, then it closes without checking the incident 
rules.

When a contact search is performed using the last name or first and last name 
fields this will trigger the HPD:INC:ContactSearch_DoSearch_105 AL which runs a 
call guide and triggers a run process on the z3Btn Perform Contact Search 
(302064000) button.  This runs through several ALs that will fill the fields 
based on the name criteria, create the incident number, and then it processes 
the rules.

It seems I will need to create a new AL similar to AL 
HPD:INC:PCS_200_Search>=YesSearchRules which will Run Process 
PERFORM-ACTION-ACTIVE-LINK 1 302063600, which refers to a hidden button (z3Btn 
HPD Rules Search) that will execute 4 other ALs to process the rules."

My issue is that there is a qualification on 
HPD:INC:PCS_200_Search>=YesSearchRules that seems stop the AL from running 
everytime we change the customer info.  If I were to add the Run Process 
PERFORM-ACTION-ACTIVE-LINK 1 302063600 to 
HPD:INC:ContactSearch_FoundMatch_046_GetPersonInfo would this cause any issues 
such as multiple Service Request's being created?  Anyone else deal with this 
issue?
Sincerely,

Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu


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Re: Removing a particular word in string

[John Kelley]

This is the function I ended up with, that worked.

function|replace($UserName$,"DomainA/","" )

Thanks




"Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT"  
Sent by: "Action Request System discussion list(ARSList)" 

12/22/2009 11:28 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Removing a particular word in string






Just use the REPLACE function. It's exactly what you're looking for.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Tuesday, December 22, 2009 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Removing a particular word in string


Hi List 

Does anyone know the Function for removing a particular word from a 
string? Can I use ltrim or substr to achieve my goal? 

Set: 
DomainA/jkelley 
computerx/administrator 
DomainA/jdoe 
computerx/administrator 


I need to remove anything that says DomainA to appear as: 
jkelley 
computerx/administrator 
jdoe 
computerx/administrator 

Thanks 
JK 
*
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Re: Archiving diary fields

[Miguel Suarez Gomez]

Hi All!



I've been searching for any clue in ARS documentation but I still don't know
why that is happening. I have thought that it could be a bug, but I'
couldn't find anything in BMC KB.



¿Any ideas?



Thanks in advance,



Miguel


2009/12/18 Miguel Suarez Gomez 

> Hi all:
>
> I've got some forms with the archiving function enabled, and one of them
> have unmarked the 'No Attachments' and 'No Diary Fields' check-boxes.
>
> The fact is that when I modify something in the Archive Tab of any of the
> Forms that have the check-boxes marked, and I open the form that must have
> them unmarked, they are showed marked. After this, if I close the
> Administrator Tool without saving any changes and I open the conflicted
> form
> again, the check-boxes appear unmarked.
>
> ¿Any ideas with this?
>
> AR System Server 6.3 patch18
> Windows Server 2003
> Remedy Administrator 6.3 patch18
>
> Thanks in advance,
>
> Miguel
>
>

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Re: Does anyone know any settings to overthrow users who are more than an hour without using the ARS?

[Shellman, David]

Not exactly "thrown out" but the floating license will be available after an 
hour for someone else to use if needed.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Tuesday, December 22, 2009 6:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Does anyone know any settings to overthrow users who are more than 
an hour without using the ARS?

**
If you are using AR 7.1 ver.
Follow the below options:-
Login to AR User > AR System Administration: Console > System > Server 
Information > Timeouts >

In the Timeouts tab > Floating License Timeout (Hours) > change the  
field to "1" > Click on Apply > OK.

User will be automatically thrown out after an hour if his login is in idle 
state for one hour.

Thx,
Ram
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Re: Remedy related Salary Survey data

[Shellman, David]

Be careful of the payscale data.  It appears to be limited to one person in 
Chicago and the rest in DC.  It doesn't really list the numbers that are used 
to generate the charts.  Must be at least 6 to be able to generate the min and 
max numbers for the 3 ranges of years of experience.  If you look at the Median 
Salary by State, the upper number for DC is at or near $140,000

Just be cautious of this data.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Marc Simmons
Sent: Tuesday, December 22, 2009 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy related Salary Survey data

**
Check out payscale.com...
http://www.payscale.com/research/US/Job=Remedy_Developer/Salary

this also let me to the following simplyhired.com link:
http://www.simplyhired.com/a/salary/search/q-Sr.+Remedy+Developer/l-New+York

Marc

On Tue, Dec 22, 2009 at 10:30 AM, Scott Ames 
mailto:sa...@novell.com>> wrote:
**
I know Glassdoor.com has salary information, but very little on Remedy. It's 
mostly slanted toward companies directly rather than job categories.

>>> "Chowdhury, Tauf" mailto:tauf.chowdh...@frx.com>> 
>>> 11/19/2009 2:35 PM >>>

All,
Can anyone give me insight on what some good resources are to get salary survey 
data in NY?
I'm finding it challenging to get this information when it comes to being 
related to Remedy Development.

Feel free to contact me off-list if needed.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779


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--
Marc Simmons
Remedy Administrator

"Everyday above ground is a good day... the rest is a choice!"
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Re: Removing a particular word in string

[Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT]

Just use the REPLACE function. It's exactly what you're looking for.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Tuesday, December 22, 2009 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Removing a particular word in string


Hi List 

Does anyone know the Function for removing a particular word from a string? Can 
I use ltrim or substr to achieve my goal? 

Set: 
DomainA/jkelley 
computerx/administrator 
DomainA/jdoe 
computerx/administrator 


I need to remove anything that says DomainA to appear as: 
jkelley 
computerx/administrator 
jdoe 
computerx/administrator 

Thanks 
JK 
*
This e-mail message, including any attachments, is for the sole use of the 
addressee(s) to whom it has been sent, and may contain information that is 
confidential or legally protected.  If you are not the intended recipient or 
have received this message in error, you are not authorized to copy, 
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the sender immediately by return e-mail and permanently delete this message and 
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error or virus free.

Removing a particular word in string

[John Kelley]

Hi List

Does anyone know the Function for removing a particular word from a 
string? Can I use ltrim or substr to achieve my goal?

Set:
DomainA/jkelley
computerx/administrator
DomainA/jdoe
computerx/administrator


I need to remove anything that says DomainA to appear as:
jkelley
computerx/administrator
jdoe
computerx/administrator

Thanks 
JK

*
This e-mail message, including any attachments, is for the sole use of the 
addressee(s) to whom it has been sent, and may contain information that is 
confidential or legally protected.  If you are not the intended recipient or 
have received this message in error, you are not authorized to copy, 
distribute, or otherwise use this message or its attachments.  Please notify 
the sender immediately by return e-mail and permanently delete this message and 
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error or virus free.

Re: Copy to New in Midtier in the Future?

[Shellman, David]

Let's consider it a request at this time then.

Thanks,
Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, December 22, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Copy to New in Midtier in the Future?

> Is that also going to be part of the MidTier client when the desktop client 
> goes away?

Since the "new" web client release is 2 to 3 years into the future, I am unable 
to answer specific questions about it.  It would be my expectations that 
whatever technology or architecture is used for the client will provide a 
method for online help at a level equivalent to its peers in the industry at 
that point in time.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Tuesday, December 22, 2009 7:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Copy to New in Midtier in the Future?

David,

I would like to see the Copy to New functionality in Mid-Tier not copy the 
Submitter and Create-Date fields.  We have to add work flow to make sure that 
the current Create-Date and correct Submitter are entered.

One other question.  The desktop client includes nice documentation concerning 
the client, how to perform searches, reports, etc.  Is that also going to be 
part of the MidTier client when the desktop client goes away?  Or will we need 
to have additional url links to pdf files that contain that information?

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, December 18, 2009 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Copy to New in Midtier in the Future?

"Copy to New" on the web client is a known enhancement request and is under 
consideration for a future release of AR System.

Thanks,

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Kemes, Lisa [lisa.ke...@tycoelectronics.com]
Sent: Friday, December 18, 2009 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Copy to New in Midtier in the Future?

**
Does anyone have any idea if the Copy to New feature will ever be in the 
Midtier in any future versions.  Right now we are on 7.1 p7 and going to 7.5 p3 
in January.  But as far as I know Copy to New is still not available.  (on 
Midtier)

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: Copy to New in Midtier in the Future?

[Easter, David]

> Is that also going to be part of the MidTier client when the desktop client 
> goes away?

Since the "new" web client release is 2 to 3 years into the future, I am unable 
to answer specific questions about it.  It would be my expectations that 
whatever technology or architecture is used for the client will provide a 
method for online help at a level equivalent to its peers in the industry at 
that point in time.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Tuesday, December 22, 2009 7:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Copy to New in Midtier in the Future?

David,

I would like to see the Copy to New functionality in Mid-Tier not copy the 
Submitter and Create-Date fields.  We have to add work flow to make sure that 
the current Create-Date and correct Submitter are entered.

One other question.  The desktop client includes nice documentation concerning 
the client, how to perform searches, reports, etc.  Is that also going to be 
part of the MidTier client when the desktop client goes away?  Or will we need 
to have additional url links to pdf files that contain that information?

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, December 18, 2009 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Copy to New in Midtier in the Future?

"Copy to New" on the web client is a known enhancement request and is under 
consideration for a future release of AR System.

Thanks,

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Kemes, Lisa [lisa.ke...@tycoelectronics.com]
Sent: Friday, December 18, 2009 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Copy to New in Midtier in the Future?

**
Does anyone have any idea if the Copy to New feature will ever be in the 
Midtier in any future versions.  Right now we are on 7.1 p7 and going to 7.5 p3 
in January.  But as far as I know Copy to New is still not available.  (on 
Midtier)

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: Remedy related Salary Survey data

[Marc Simmons]

Check out payscale.com...
http://www.payscale.com/research/US/Job=Remedy_Developer/Salary

this also let me to the following simplyhired.com link:
http://www.simplyhired.com/a/salary/search/q-Sr.+Remedy+Developer/l-New+York

Marc

On Tue, Dec 22, 2009 at 10:30 AM, Scott Ames  wrote:

> **
> I know Glassdoor.com has salary information, but very little on Remedy.
> It's mostly slanted toward companies directly rather than job categories.
>
> >>> "Chowdhury, Tauf"  11/19/2009 2:35 PM >>>
>
>  All,
>
> Can anyone give me insight on what some good resources are to get salary
> survey data in NY?
>
> I’m finding it challenging to get this information when it comes to being
> related to Remedy Development.
>
>
>
> Feel free to contact me off-list if needed.
>
>
>
> *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.*
> **
>
> Analyst, Service Management
>
> Informatics-Infrastructure
>
> Office: 631.858.7765
>
> Mobile:646.483.2779
>
>
> --
> This e-mail and its attachments may contain Forest Laboratories, Inc.
> proprietary information that is privileged, confidential or subject to
> copyright belonging to Forest Laboratories, Inc. This e-mail is intended
> solely for the use of the individual or entity to which it is addressed. If
> you are not the intended recipient of this e-mail, or the employee or agent
> responsible for delivering this e-mail to the intended recipient, you are
> hereby notified that any dissemination, distribution, copying or action
> taken in relation to the contents of and attachments to this e-mail is
> strictly prohibited and may be unlawful. If you have received this e-mail in
> error, please notify the sender immediately and permanently delete the
> original and any copy of this e-mail and any printout.
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
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>



-- 
Marc Simmons
Remedy Administrator

"Everyday above ground is a good day... the rest is a choice!"

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Re: Incident Console display...

[Copits . Richard]

Thanks Tommy and Matt - that's exactly what I needed to know and how to
move through the "blocks". J
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Tuesday, December 22, 2009 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Console display...
 
** 
And there is not a "Next" arrow to move to the next block. You have to
right-click in the table itself and select Next. 
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Tuesday, December 22, 2009 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Incident Console display...
 
** 
I'm hearing that in our 7.5 Incident system users are running into a
limit of being able to see only 50 incident numbers in their panel when
they display - for example - the "all priorities". Is this a builtin
limit or is it configurable, and if so any suggestions on which manual
I'll need to look in to learn more about how to do it? Thanks.

Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
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Re: Copy to New in Midtier in the Future?

[Shellman, David]

David,

I would like to see the Copy to New functionality in Mid-Tier not copy the 
Submitter and Create-Date fields.  We have to add work flow to make sure that 
the current Create-Date and correct Submitter are entered.

One other question.  The desktop client includes nice documentation concerning 
the client, how to perform searches, reports, etc.  Is that also going to be 
part of the MidTier client when the desktop client goes away?  Or will we need 
to have additional url links to pdf files that contain that information?

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, December 18, 2009 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Copy to New in Midtier in the Future?

"Copy to New" on the web client is a known enhancement request and is under 
consideration for a future release of AR System.

Thanks,

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Kemes, Lisa [lisa.ke...@tycoelectronics.com]
Sent: Friday, December 18, 2009 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Copy to New in Midtier in the Future?

**
Does anyone have any idea if the Copy to New feature will ever be in the 
Midtier in any future versions.  Right now we are on 7.1 p7 and going to 7.5 p3 
in January.  But as far as I know Copy to New is still not available.  (on 
Midtier)

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: Incident Console display...

[Tommy Morris]

And there is not a "Next" arrow to move to the next block. You have to
right-click in the table itself and select Next. 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Tuesday, December 22, 2009 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Incident Console display...

 

** 

I'm hearing that in our 7.5 Incident system users are running into a
limit of being able to see only 50 incident numbers in their panel when

they display - for example - the "all priorities". Is this a builtin
limit or is it configurable, and if so any suggestions on which manual

I'll need to look in to learn more about how to do it? Thanks.


Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Re: Incident Console display...

[Matt Worsdell]

Richard

 

It is the Chunking Value, they should be able to right click and get the
next chunk of 50. You may change this using the Developer Studio look for
"Size of Chunk" value on the table field.

 

Matt

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: 22 December 2009 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Incident Console display...

 

** 

I'm hearing that in our 7.5 Incident system users are running into a limit
of being able to see only 50 incident numbers in their panel when

they display - for example - the "all priorities". Is this a builtin limit
or is it configurable, and if so any suggestions on which manual

I'll need to look in to learn more about how to do it? Thanks.


Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Incident Console display...

[Copits . Richard]

I'm hearing that in our 7.5 Incident system users are running into a
limit of being able to see only 50 incident numbers in their panel when
they display - for example - the "all priorities". Is this a builtin
limit or is it configurable, and if so any suggestions on which manual
I'll need to look in to learn more about how to do it? Thanks.

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: Remedy related Salary Survey data

[Scott Ames]

I know Glassdoor.com has salary information, but very little on Remedy. It's 
mostly slanted toward companies directly rather than job categories. 

>>> "Chowdhury, Tauf"  11/19/2009 2:35 PM >>>

All,
Can anyone give me insight on what some good resources are to get salary survey 
data in NY? 
I’m finding it challenging to get this information when it comes to being 
related to Remedy Development. 
 
Feel free to contact me off-list if needed. 
 
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779
 
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 

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Re: Info on mail in ITSM 7..3

[Pierson, Shawn]

Try checking out SYS:Notification Messages if you are referring to how the 
standard ITSM emails that are sent out are formatted.  There is either a 
whitepaper from BMC or a previous email from here in the archives explaining 
how to modify those records if you need to add fields that aren't already there.

Thanks,

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gianluca Nieri
Sent: Tuesday, December 22, 2009 2:33 AM
To: arslist@ARSLIST.ORG
Subject: Info on mail in ITSM 7..3

** Hi,
in which form are stored mail template? I try to find them but I can't.
Can you help me?

Thanks, Gian
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Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: Add-Attachment fail on Filter

[Rajendra Kapale]

Hi,

If you are using RunProcess action in filter instead of set fields actions
then you will have to use the filter phase override naming convention i.e.
filter name must ends with '!. This causes the action to run in first phase
and allow the changes to be committed to database.

Thanks,
Rajendra

On Sun, Dec 13, 2009 at 10:41 AM, dhut...@tds.net  wrote:

>  Joe D'Souza wrote:
>
>> If it works it should work from either Run Process or the set field
>> $PROCESS$..
>>
>> Set field actions are better though as they return a success or failure
>> code
>> to the field and you can do what you want with that result in terms of
>> error
>> handling..
>>
>> I think what might be interesting to check besides the filter log, is what
>> gets returned as that value..
>>
>> Joe
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org]on Behalf Of dhut...@tds.net
>> Sent: Friday, December 11, 2009 3:14 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Add-Attachment fail on Filter
>>
>>
>> Hyunkel v2.0 wrote:
>>
>>
>>> ** I'm trying now to add the attachment to the field, but guess i'm doing
>>> something wrong.
>>>
>>> For add the attachment i'm using a filter with a Run Process that calls
>>> for:
>>>
>>> $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912
>>> "/home/remedy/fit_ftp/other.txt"
>>>
>>> The filter is getting executed but, the attachment is not being attached
>>> to the field.
>>>
>>> Do i need to do anything, or am i missing something?
>>>
>>> Best Regards
>>>
>>>
>>> *Hugo Ruesga*
>>> *perotsystems*^*®*
>>> US  972.577.7000
>>> MX +52 (33) 3332.3868
>>>
>>> P Please consider the environment before printing this email
>>>
>>> /The information contained in and transferred with this electronic
>>> message is intended only for the recipient(s) designated above, it is
>>> protected by law and it may contain information which is privileged and
>>> confidential. If you are not the intended recipient, please do not read,
>>> copy, or use it, and do not disclose it to others. Please notify the sender
>>> of the delivery error by replying to this message, and then delete it from
>>> your system. //Thank you./
>>>
>>>
>>>
>>>
>>
>> I'm curious to see if the problem is both ways.  Save the file into the
>> attachment field, and remove from the server.
>>
>> Add a filter the runs PERFORM-ACTION-SAVE-ATTACHMENT 536880912
>> "/home/remedy/fit_ftp/other.txt"
>>
>> Also, have you tried running from the Run Process instead of $PROCESS$ ?
>>
>> Do you have a Db-Max-Attach-Size set in the ar.conf?
>>
>>
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>>
>>
>>
> Yes, it should work the same unless something was done wrong.  Could be a
> good reason it is in the List...
>
> Since error handling was mentioned; if the $PROCESS$ is set in the
> attachment field, it should get a data type error pop up; unless we are on a
> version with error trap, and the filter has one.  I'm sure everyone looking
> at this thread would like to see the filter log.  I would not mind getting
> the filter in a def file.
>
> -David
>
>
>
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Re: Escalations on vendor forms

[Rajendra Kapale]

Hi,

Are you returning the no of records for getListEntryWithFields() api in your
ARDBC plugin? The no of records is represented by the last argument which is
of type OutputInteger class and you have to set an integer value of no of
records in it before you return the entry list using a setValue method on
the same object. Typically the value will be the size of your result entry
list.

Thanks,
Rajendra
On Mon, Dec 21, 2009 at 11:20 PM, Jarl Grøneng wrote:

> Hi,
>
> I'm not sure if you have solve your issue.
>
> A workaround may be to create a regular form with one record, and a
> tablefield displaying you vendor form. Then an escalation modifying
> the record, and a filter triggering a filter guide looping the table.
> And a set of filters inside the guide to do the required work...
>
>
> Regards,
> Jarl
>
>
>
> 2009/12/9 Jonas Stumph Stevnsvig :
> > Hi Jarl, Misi
> >
> > The escalations fail on vendor forms in general. And on three unique
> Remedy 7.5 patch 3 servers.
> >
> > With regards to the implementation of the ARDBC API - I have implemented
> the getEntry() (Java API)call (and the getListEntryWithFields()), and my log
> shows that several entries are being returned, and that the proper
> qualification is sent to the underlying DB.
> >
> >
> > Eg:
> >
> > Qualification in Remedy:
> > ('REMEDY_ID LIKE' "E%") AND ('STATUS_ID' LIKE "Auto%")
> >
> >
> > Escalation log:
> >
> >
>   > /* fr dec 04 2009 13:42:26.3820 */Checking
> CM:TIMP0010:AutogenerateEmergencyChangeFromHost (enabled) : ready to fire
> now on CM:HOST_TIMP0010
> >
>   >--> Failed qualification
> >
>   > /* fr dec 04 2009 13:42:26.4760
> */CM:TIMP0010:AutogenerateEmergencyChangeFromHost completed
> >
> > Java plugin ARDBC driver log( I know it's a different timestamp):
> >
> > 09-12-04 13:16:24,503 INFO  [pool-2-thread-5] - getDB2Records()
> Executing Query:
> > SELECT * FROM TD99.TIMP0010CHANGEREQ  WHERE REMEDY_ID LIKE 'E%'  AND
> STATUS_ID LIKE 'Auto%'
> > 2009-12-04 13:16:24,503 INFO  [pool-2-thread-5] - getDB2Records()
> returning 3 records.
> >
> >
> >
> >
> >
> > with regards,
> >
> >
> >
> > Jonas Stumph Stevnsvig
> > Remedy Developer
> > BEC
> > Phone  (+45) 46 38 20 08
> > Mobile  (+45) 61 56 20 08
> > jonas.stumph.stevns...@bec.dk
> > becrem...@bec.dk
> >
> >
> >
> >
> > -Oprindelig meddelelse-
> > Fra: Jarl Grøneng [mailto:jarl.gron...@gmail.com]
> > Sendt: 8. december 2009 10:11
> > Emne: Re: Escalations on vendor forms
> >
> > Hi,
> >
> > Do escalation fail on one vendor form, or vendor forms in general?
> >
> > Regards,
> > Jarl
> >
> >
> >
> > 2009/12/8 Jonas Stumph Stevnsvig :
> >> **
> >> Hello again,
> >>
> >> Do any of you have escalations running on vendor forms on a 7.5
> >> server? I am having a bit of a hard time beleiving that I am the only
> >> one with the problem. And BMC's supporters apparently aren't reading
> >> my questions properly.
> >>
> >> We're on 7.5 patch 3.
> >>
> >>
> >> with regards,
> >>
> >> Jonas Stumph Stevnsvig
> >> Remedy Developer
> >> BEC
> >> Phone  (+45) 46 38 20 08
> >> Mobile  (+45) 61 56 20 08
> >> jonas.stumph.stevns...@bec.dk
> >> becrem...@bec.dk
> >>
> >> 
> >> Fra: Jonas Stumph Stevnsvig [mailto:jonas.stumph.stevns...@bec.dk]
> >> Sendt: 4. december 2009 09:39
> >> Emne: Escalations on vendor forms
> >>
> >> **
> >> Hello all you merrymakers and hardworking folk,
> >>
> >> I have a little bit of a bother with an escalation which will not run
> >> on 7.5 but ran fine on 6.3;
> >>
> >> The escalation runs on a vendor form, but no matter what I try, it
> >> comes up with the message " --> Failed qualification" even if my
> >> qualification is empty.
> >>
> >> I even tried making a separate escalation on a different vendorform -
> >> same result.
> >>
> >> has anyone met this before?
> >>
> >> with best regards and Seasonal greetings
> >>
> >>
> >> with regards,
> >>
> >> Jonas Stumph Stevnsvig
> >> Remedy Developer
> >> BEC
> >> Phone  (+45) 46 38 20 08
> >> Mobile  (+45) 61 56 20 08
> >> jonas.stumph.stevns...@bec.dk
> >> becrem...@bec.dk
> >>
> >>
> >>
> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> >> Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
> >> "Where the Answers Are"_
> >
> >
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Integrating Task Management with Custom Application built on AR Server

[Sweety-3]

Team,

Can some one tell me how to integrate Task Management with custom
applictions which is built on Ar Server platform.Is there any document which
gives the steps to configure custom applications with task management. Also
if someone has done this project please let me know the steps which you
followed.

Please Help me .

Thanks & Regards,
Salma
-- 
View this message in context: 
http://n2.nabble.com/Integrating-Task-Management-with-Custom-Application-built-on-AR-Server-tp4203271p4203271.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Info on mail in ITSM 7..3

[Ram Rudra]

If you are using AR System 7.1,

 

AR System Email Templates is the Form name which you are looking for.

 

Thx,

Ram


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Re: Does anyone know any settings to overthrow users who are more than an hour without using the ARS?

[Ram Rudra]

If you are using AR 7.1 ver.

Follow the below options:-

Login to AR User > AR System Administration: Console > System > Server
Information > Timeouts > 

 

In the Timeouts tab > Floating License Timeout (Hours) > change the 
field to "1" > Click on Apply > OK.

 

User will be automatically thrown out after an hour if his login is in idle
state for one hour.

 

Thx,

Ram


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Does anyone know any settings to overthrow users who are more than an hour without using the ARS?

[Hellyson]

Does anyone know any settings to overthrow users who are more than an hour
without using the ARS?


Hellyson
helly...@gmail.com
helly...@hotmail.com (msn)

"Quando se sabe ouvir não precisam muitas palavras"
Edgard Scandurra

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Info on mail in ITSM 7..3

[Gianluca Nieri]

Hi,
in which form are stored mail template? I try to find them but I can't.
Can you help me?

Thanks, Gian

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