Re: Order in SRM. Is it possible to stablish an order in the requests?
Thanks a lot Mahesh!!! 2010/1/20 Mahesh Chandra mchand...@gmail.com ** Assuming you are on SRM 2.2, 1. Open SRM:CategoryReference form 2. Select Form-Form Properties 3. Click on the Sort tab 4. Click on Request ID in the Sorted Fields section and click the Remove button Thanks Mahesh On Mon, Jan 18, 2010 at 3:52 AM, Alberto Mel. alberto.rem...@gmail.comwrote: ** Hi all! and happy new year to all!. Anybode knows the way to order the service requests alphabetically?. Thank yo very much in advance!. Alberto _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ITSM 5.5 - Asset Management
Looking to enlarge my library again. Could someone please send me a .pdf copy of the manuals for ITSM 5.5 Remedy Asset Management Module? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Merge Computer System Owner to Asset
I need a little help merging the 'Owner name' as (ffrontline) from BMC.CORE:BMC_ComputerSystem to the Asset Computer System. I can't seem to find out how to merge the asset to the user (ffrontline) in the People form. Is there a reconciliation job that needs to be created for this? The people tab with a table of owners in the asset (Computer Systems). thats the relationship I'm trying to setup. Any suggestions ARS 7.1 Atrium CMDB2.1 * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free.
Re: Merge Computer System Owner to Asset
John, If you search the ARSLIST google group, you’ll find multiple posts about this. However, the quick and dirty for this in 7.1 requires you to do some customization and create some filters that do some validation and then a push to the Ast:AssetPeople form. HTH. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Friday, January 22, 2010 10:05 AM To: arslist@ARSLIST.ORG Subject: Merge Computer System Owner to Asset I need a little help merging the 'Owner name' as (ffrontline) from BMC.CORE:BMC_ComputerSystem to the Asset Computer System. I can't seem to find out how to merge the asset to the user (ffrontline) in the People form. Is there a reconciliation job that needs to be created for this? The people tab with a table of owners in the asset (Computer Systems). thats the relationship I'm trying to setup. Any suggestions ARS 7.1 Atrium CMDB2.1 * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout.
UNDERSTANDING AUTHENTICATION IN ARSYSTEM
BMC will be hosting a webinar next week on ARS Authentication. Some of you may be interested in attending. Topics covered will be: - Gaining access to AR System - Purpose for Authenticating - Components/Features - AR System Authentication process - Login Logic Flow - Configuring and Troubleshooting Registration Link: https://www.livemeeting.com/lrs/115661/Registration.aspx?pageName=dkf8hl2701k9mmqh Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AIE 7.6 Data Exchange Names
You cannot have special characters including : in a Data Exchange name in AIE 7.6. While this is not that big of a deal to use an underscore instead of a colon, if you import AIE jobs from a different version the import tool while not throw an error. The upgrade also does not convert your current job exchange names. If you try to modify these exchanges then you will receive an error due to the invalid special character. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Installation Problems (of course!)
Reinstalled 7.5 p3 and we are still getting errors (but different ones now!) Not ARERR, but errors in the install_log. One really weird thing is that a LOT of our core forms never got reinstalled. (User, Group, Roles, etc..) We opened up a ticket with BMC Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, January 21, 2010 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** The plugin password is set from the AR Server Information configuration interface. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa Sent: Thursday, January 21, 2010 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** I believe it was ARERR 8761: An invalid password has been used for access to the plug-in server. Contact your AR System Administrator for assistance. We restored our server to what it was yesterday morning and we are going to try again tomorrow morning. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, January 20, 2010 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** What are the errors? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa Sent: Wednesday, January 20, 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** We tried this and now we are getting different errors. (again with having to do with the plug in). Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, January 20, 2010 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** Try starting the plugin server manually and see what you get.. You can steal the syntax for starting it from the armonitor.cfg file. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa Sent: Wednesday, January 20, 2010 2:22 PM To: arslist@ARSLIST.ORG Subject: 7.5 Installation Problems (of course!) ** Just did an upgrade from ARS 7.1 p7 to 7.5 p3. We have Windows 2003 server and a separate Oracle 10g server. When trying to get into AR System Console/System/General/Server Information and getting ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : ars-dev (5214) : RPC: Miscellaneous tli error - System error (Connection refused). Checked on ARERR 8760 and it has to do with the Plug in Server. Checked arplugin.exe and it is not running. Checked armonitor.log and it is not in there either. Can't turn on Plug-In Server logging (I believe) because we can't get into the Server Information. Has anyone else come across this at all? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Installation Problems (of course!)
We had the same types of install problems. I bet your system is translating the Line Feeds in the install files as Carriage Returns when it converts the code. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, January 22, 2010 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** Reinstalled 7.5 p3 and we are still getting errors (but different ones now!) Not ARERR, but errors in the install_log. One really weird thing is that a LOT of our core forms never got reinstalled. (User, Group, Roles, etc..) We opened up a ticket with BMC Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, January 21, 2010 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** The plugin password is set from the AR Server Information configuration interface. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa Sent: Thursday, January 21, 2010 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** I believe it was ARERR 8761: An invalid password has been used for access to the plug-in server. Contact your AR System Administrator for assistance. We restored our server to what it was yesterday morning and we are going to try again tomorrow morning. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, January 20, 2010 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** What are the errors? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa Sent: Wednesday, January 20, 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** We tried this and now we are getting different errors. (again with having to do with the plug in). Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, January 20, 2010 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** Try starting the plugin server manually and see what you get.. You can steal the syntax for starting it from the armonitor.cfg file. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa Sent: Wednesday, January 20, 2010 2:22 PM To: arslist@ARSLIST.ORG Subject: 7.5 Installation Problems (of course!) ** Just did an upgrade from ARS 7.1 p7 to 7.5 p3. We have Windows 2003 server and a separate Oracle 10g server. When trying to get into AR System Console/System/General/Server Information and getting ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : ars-dev (5214) : RPC: Miscellaneous tli error - System error (Connection refused). Checked on ARERR 8760 and it has to do with the Plug in Server. Checked arplugin.exe and it is not running. Checked armonitor.log and it is not in there either. Can't turn on Plug-In Server logging (I believe) because we can't get into the Server Information. Has anyone else come across this at all? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or
Re: 7.5 Installation Problems (of course!)
What's your environment in terms of resources available? I've had problems such as this on test systems that ran short on resources especially DB resources. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa Sent: Friday, January 22, 2010 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** Reinstalled 7.5 p3 and we are still getting errors (but different ones now!) Not ARERR, but errors in the install_log. One really weird thing is that a LOT of our core forms never got reinstalled. (User, Group, Roles, etc..) We opened up a ticket with BMC Lisa -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, January 21, 2010 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** The plugin password is set from the AR Server Information configuration interface. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa Sent: Thursday, January 21, 2010 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** I believe it was ARERR 8761: An invalid password has been used for access to the plug-in server. Contact your AR System Administrator for assistance. We restored our server to what it was yesterday morning and we are going to try again tomorrow morning. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, January 20, 2010 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** What are the errors? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa Sent: Wednesday, January 20, 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** We tried this and now we are getting different errors. (again with having to do with the plug in). Lisa -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, January 20, 2010 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Installation Problems (of course!) ** Try starting the plugin server manually and see what you get.. You can steal the syntax for starting it from the armonitor.cfg file. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa Sent: Wednesday, January 20, 2010 2:22 PM To: arslist@ARSLIST.ORG Subject: 7.5 Installation Problems (of course!) ** Just did an upgrade from ARS 7.1 p7 to 7.5 p3. We have Windows 2003 server and a separate Oracle 10g server. When trying to get into AR System Console/System/General/Server Information and getting ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : ars-dev (5214) : RPC: Miscellaneous tli error - System error (Connection refused). Checked on ARERR 8760 and it has to do with the Plug in Server. Checked arplugin.exe and it is not running. Checked armonitor.log and it is not in there either. Can't turn on Plug-In Server logging (I believe) because we can't get into the Server Information. Has anyone else come across this at all? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Installation Problems (of course!)
I will apologize for the length of this response but maybe this
information will help BMC to check for the issue that we had first so it
will not take as long to get you up and running. Here is what BMC found
during our two months of troubleshooting:
By the way, Here is the info that tells me difference between this
build vs previous build as even though your installer shows worked
sometimes but it actually were not really was working as expected:
Here is the working version:
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : begin schema
name : Group
***type of object 1
***Processing schema :
begin schema
name : Group
core-version : 2
upgrade-version: 0
num-fields : 38
timestamp : 1137189702
owner : ARSERVER
last-changed : ARSERVER
default-vui: Default Admin View1
num-vuis : 1
export-version : 9
schema-type: 1
next-field-id : 536870919
index : 1\179\0
get-list-flds :
7\105\30\0\\106\10\0\\107\10\0\\120\10\0\\115\12\0\\116\17\0\\7\8\0\
help-text : The Group form is a very special form which is
used primarily to define user access to the various features of the
Action Request System, including fo
help-text : rms, guides, applications, fields within a form, and
active links. Five special groups are provided by the AR System -
Public, Administrator, Customiz
help-text : e, Submitter and Assignee. The administrator of the
AR System may set up additional groups to reflect various functional
groups, such as a HD Staff o
help-text : r Tech Support group.For more information on how
this form works to provide access control for your AR System, please
refer to the Action Request Sy
help-text : stem Workflow Administrator's Guide.
object-prop:
6\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\5\Group\60022\4\38
\1\33\AR:HN ~ c} \
archive: 0\0\0
arch-time : 0\0\0\0
arch-from :
audit : 0\0\0\
vui {
Here is the log that shows it is skipping processing schema because
missing b - before processing : egin schema
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : egin schema
name : Group
***type of object 0
***before processing : ui {
id : 20002
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
___
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Re: 7.5 Installation Problems (of course!)
Thank Tommy! What file is this in?
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Saturday, January 23, 2010 1:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of course!)
**
I will apologize for the length of this response but maybe this information
will help BMC to check for the issue that we had first so it will not take as
long to get you up and running. Here is what BMC found during our two months of
troubleshooting:
By the way, Here is the info that tells me difference between this build vs
previous build as even though your installer shows worked sometimes but it
actually were not really was working as expected:
Here is the working version:
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : begin schema
name : Group
***type of object 1
***Processing schema :
begin schema
name : Group
core-version : 2
upgrade-version: 0
num-fields : 38
timestamp : 1137189702
owner : ARSERVER
last-changed : ARSERVER
default-vui: Default Admin View1
num-vuis : 1
export-version : 9
schema-type: 1
next-field-id : 536870919
index : 1\179\0
get-list-flds :
7\105\30\0\\106\10\0\\107\10\0\\120\10\0\\115\12\0\\116\17\0\\7\8\0\
help-text : The Group form is a very special form which is used
primarily to define user access to the various features of the Action Request
System, including fo
help-text : rms, guides, applications, fields within a form, and active
links. Five special groups are provided by the AR System - Public,
Administrator, Customiz
help-text : e, Submitter and Assignee. The administrator of the AR
System may set up additional groups to reflect various functional groups, such
as a HD Staff o
help-text : r Tech Support group.For more information on how this
form works to provide access control for your AR System, please refer to the
Action Request Sy
help-text : stem Workflow Administrator's Guide.
object-prop:
6\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\5\Group\60022\4\38\1\33\AR:HN
~ c} \
archive: 0\0\0
arch-time : 0\0\0\0
arch-from :
audit : 0\0\0\
vui {
Here is the log that shows it is skipping processing schema because missing b
- before processing : egin schema
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : egin schema
name : Group
***type of object 0
***before processing : ui {
id : 20002
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Installation Problems (of course!)
It was in a RIK file. I think that this one in particular was created
using an install utility that BMC provided but you can check in your
temp directory to see if you can find one there.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, January 22, 2010 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of course!)
**
Thank Tommy! What file is this in?
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Saturday, January 23, 2010 1:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of course!)
**
I will apologize for the length of this response but maybe this
information will help BMC to check for the issue that we had first so it
will not take as long to get you up and running. Here is what BMC found
during our two months of troubleshooting:
By the way, Here is the info that tells me difference between this
build vs previous build as even though your installer shows worked
sometimes but it actually were not really was working as expected:
Here is the working version:
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : begin schema
name : Group
***type of object 1
***Processing schema :
begin schema
name : Group
core-version : 2
upgrade-version: 0
num-fields : 38
timestamp : 1137189702
owner : ARSERVER
last-changed : ARSERVER
default-vui: Default Admin View1
num-vuis : 1
export-version : 9
schema-type: 1
next-field-id : 536870919
index : 1\179\0
get-list-flds :
7\105\30\0\\106\10\0\\107\10\0\\120\10\0\\115\12\0\\116\17\0\\7\8\0\
help-text : The Group form is a very special form which is
used primarily to define user access to the various features of the
Action Request System, including fo
help-text : rms, guides, applications, fields within a form, and
active links. Five special groups are provided by the AR System -
Public, Administrator, Customiz
help-text : e, Submitter and Assignee. The administrator of the
AR System may set up additional groups to reflect various functional
groups, such as a HD Staff o
help-text : r Tech Support group.For more information on how
this form works to provide access control for your AR System, please
refer to the Action Request Sy
help-text : stem Workflow Administrator's Guide.
object-prop:
6\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\5\Group\60022\4\38
\1\33\AR:HN ~ c} \
archive: 0\0\0
arch-time : 0\0\0\0
arch-from :
audit : 0\0\0\
vui {
Here is the log that shows it is skipping processing schema because
missing b - before processing : egin schema
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : egin schema
name : Group
***type of object 0
***before processing : ui {
id : 20002
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
___
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Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Installation Problems (of course!)
I couldn't find any RIK files under the TEMP directory (should be under the
Utilities folder correct?)
But I did find these logs
All the RIK files we can find are:
ARServer-RIK_PostUpgrade.log
ARServer-RIK_PostUgradeInstall.log
ARServer-RIK_PostUpgrade_error.log
ARServer-RIK_PostUpgrade_apps.log
In the ARServer-RIK_PostUpgrade Log:
Cannot get target schema details from the server specified.
Status List : 1 items
ERROR: #303 ReportType - Form does not exist on server
Attempting import from schema ReportType in file to ReportType on server
The command line option for schema is not valid. Cannot import
Loading Mappings failed: The import was not attempted
If only I can find the command line that is not working...
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Friday, January 22, 2010 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of course!)
**
It was in a RIK file. I think that this one in particular was created using an
install utility that BMC provided but you can check in your temp directory to
see if you can find one there.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, January 22, 2010 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of course!)
**
Thank Tommy! What file is this in?
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Saturday, January 23, 2010 1:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of course!)
**
I will apologize for the length of this response but maybe this information
will help BMC to check for the issue that we had first so it will not take as
long to get you up and running. Here is what BMC found during our two months of
troubleshooting:
By the way, Here is the info that tells me difference between this build vs
previous build as even though your installer shows worked sometimes but it
actually were not really was working as expected:
Here is the working version:
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : begin schema
name : Group
***type of object 1
***Processing schema :
begin schema
name : Group
core-version : 2
upgrade-version: 0
num-fields : 38
timestamp : 1137189702
owner : ARSERVER
last-changed : ARSERVER
default-vui: Default Admin View1
num-vuis : 1
export-version : 9
schema-type: 1
next-field-id : 536870919
index : 1\179\0
get-list-flds :
7\105\30\0\\106\10\0\\107\10\0\\120\10\0\\115\12\0\\116\17\0\\7\8\0\
help-text : The Group form is a very special form which is used
primarily to define user access to the various features of the Action Request
System, including fo
help-text : rms, guides, applications, fields within a form, and active
links. Five special groups are provided by the AR System - Public,
Administrator, Customiz
help-text : e, Submitter and Assignee. The administrator of the AR
System may set up additional groups to reflect various functional groups, such
as a HD Staff o
help-text : r Tech Support group.For more information on how this
form works to provide access control for your AR System, please refer to the
Action Request Sy
help-text : stem Workflow Administrator's Guide.
object-prop:
6\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\5\Group\60022\4\38\1\33\AR:HN
~ c} \
archive: 0\0\0
arch-time : 0\0\0\0
arch-from :
audit : 0\0\0\
vui {
Here is the log that shows it is skipping processing schema because missing b
- before processing : egin schema
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : egin schema
name : Group
***type of object 0
***before processing : ui {
id : 20002
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
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Re: Delete entry
Joe, There was either a mis-statement, a mis-communication, or a mis-understanding. If you have the escalation do the work or you have the escalation push a flag or field to the record and have filters do the work, you are working IN LINE. There is no difference. There is no deferring or asynchrous process running. Now, you mention the notification server specifically in your note. This is really a quite different kettle of fish. What you are doing in this case is not pushing a flag, but creating a record in a work queue form. No specific workflow fires on creating this record, you are just creating a record to indicate that there is work you want done. You then can complete processing and continue. A separate process/escalation comes along later and reads the work queue form and picks up entries and then performs work. This work is asynchronous to your initial operation. DSO, Approval, Assignment, Email, and various other subsystems all work this way. Rather than delaying all your work, you just put an entry in a command queue for processing by the appropriate engine at a later time (generally later is within seconds but things may queue if there is heavy load). So, if you are just setting a flag to trigger filters, everything remains in line. If you are creating an entry for another process or escalation to find at a later time and perform operation, you are dropping tracks for something to be done out of line. I hope this helps clarify things. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, January 21, 2010 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Delete entry Doug, Thank you for chiming in and clarifying this for us. I never fail to read your emails to the list :-) This is what I remember from that training class years ago held at Bracknell, UK.. The example used was the notify action. This was during the time when the notification process used to be handled by the notification server which was independent of the AR system process. We were given the example of the notification action using escalations to be a bad idea, as if the notification server choked for whatever reasons, the escalation process would also choke. So having escalations to set a flag using set fields and have filters carry that notification action after checking for the flag would avoid this.. And then we were told that the same is the case for all 2nd and 3rd phase actions. I actually vaguely remember a topic called something like 'Data driven escalations' during which the instructor had discussed this. I had basically used that as the 'word from the Bible' all these years without really questioning it... So this was wrongly conveyed to us? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mueller, Doug Sent: Thursday, January 21, 2010 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Delete entry Folks, No need really for me to address this topic since those of you in the community have already addressed it. When escalations run, any filters they trigger run IN LINE. They do in 7.5, they do in 7.1 and 7.0. They did in 6.3, 6.0, 5.1, 5.0, 4.5, 4.0, 3.xx, 3.0, 2.x and all the way back to whatever release escalations were added in. There has been no change in behaviour or action since the beginning. Joe -- someone simply gave you incorrect information in your training class. Many ideas were shared during the discussion. All had valid points and some good reasoning for doing things in various ways and ideas around alternatives. If there is a concept of deleting, I always like to have a way to trigger things through a set fields (generally using a command field that I can send a specific value) and have filters that do the work. Now, if you want to do cleanup like was described in the initial request, you can have an escalation trigger the operation. My vote push fields to the command word. Why? Well, if I wanted to have logic on the delete that did checking or auditing or notifiation or whatever, that workflow would have been defined with filters when I defined the ability to have a command field with a specific value trigger a delete. Now, if I wanted to delete a specific entry, I could just send the command word. If I wanted escalations do the work, I could have the escalation send the command word. Now, all logic is localized and focussed and defined one time for this operation. No risk of inconsistency depending on how I deleted or anything else. If there is other logic that runs on modify, you can always skip it using the go to statement. On the other hand, if the only reason every and only mechanism ever to delete the entry was the escalation, I could do it direct and put any processing logic on the escalation. This is viable, but it is defining into your system that the only way to delete is through
