Java Axis 1.4 parse null values in int field
Hi All, Does anybody know how to deserialize a int field which recieves a null value from Remedy 7.1 The Axis 1.4 default beandeserializer is unable to parse the data if a null value comes in a int field from remedy. _ Peter Grape Websphere portal content developer SCANIA Infomate AB SAIL, SSP PUM Technical support and development SAIL: https://sail.scania.comhttps://sail.scania.com/ SSP: https://supplier.scania.com/ https://supplier.scania.comhttps://supplier.scania.com/ PUM: https://supplier.scania.com/ https://pum.scania.comhttps://pum.scania.com/ Phone: +46-8-553 859 12 E-mail:peter.gr...@scania.commailto:peter.gr...@scania.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
One Mid-Tier many ARS servers
Hello All, I unable to figure out how to do it. Can anyone tell me a way to connect one Mid-Tier v7.1 running on Linux with 2 ARS v7.1 running on Oracle 10i? Many thanks, Daniel * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: One Mid-Tier many ARS servers
If you are talking about two ARS servers (same application) that are server grouped, then you could put a load balancer in front of the two ARS servers and have the MidTier point to the load balanced IP. On Wed, Apr 28, 2010 at 2:22 PM, Daniel Condrea daniel.cond...@orange-ftgroup.com wrote: Hello All, I unable to figure out how to do it. Can anyone tell me a way to connect one Mid-Tier v7.1 running on Linux with 2 ARS v7.1 running on Oracle 10i? Many thanks, Daniel * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Change Mgmt 7.3 - Tasks ( TMS)
Dear list , We have issue when we are submitting new task send an email to the assign so after saving the change request and moving the status from Draft to request for authorization the Task assigne receive another email with same template for the same task , is there is any solution for this issue ( Rules , Configuration .. etc Another issue when People keep the assigne filed blank the Task Assignment goes to UN-available people which the status of their profile is UN-available . Best Regards, Ramy Ayoub ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates
++ Please Read The Disclaimer At The Bottom Of This Email ++ Hi, I have been tasked to provide some effort estimates for upgrading our Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from 7.0.1 to 7.6 (including CMDB upgrade). I was wondering if anybody who have been through a similar upgrade could share their experience. Would be interesting to know not only time spent on the Remedy technical side, but also what re-training was required/given to users and what other technical/non-technical resources you had to use during the upgrade. Thanks Jiri Pospisil Remedy Specialist LCH.Clearnethttp://www.lchclearnet.com/ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hi Frederick,
Of course, it was LD_PRELOAD environment. After setting it to null,
everything went smooth.
Sorry for the late reply, I have been trying to save the world for the
past week..
Best Regards,
Koray
On Apr 22, 4:37 pm, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
You mind telling the list which environment variable it was. Info like that
can help the next person.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Alkan, Koray
Sent: Wednesday, April 21, 2010 4:59 PM
To: arsl...@arslist.org
Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 75
Hi Conny,
I did try removing the pre-set environment variables through my script
one by one and it eventually I found the bad one and it worked.
Thank you all for your efforts, the issue has been resolved!
Best Regards,
Koray
On Apr 21, 8:56 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
to isolate the problem I would suggest the following.
1. . ar_install_dir/bin/arsystem don't forget the dot in front, so
you will have all the env-vars set by arsystem in your actual unix-shell
2. try to start your script. It should abort with core dump
3. unset ENV-VAR
4. try to start your script
5. unset NEXT-ENV-VAR
6. try to start your script
...
...
...
...
you should be able to find the env-var which is causing trouble and perhaps
this leads you to a solution.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 15:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server
7.5
Update: FreeAREntryListFieldList causes this error, included with arfree.h
file..
On Apr 21, 4:09 pm, koray ko...@alkankoray.net wrote:
By the way, is there any way I can view the coredump file generated?
On Apr 21, 3:47 pm, koray wrote:
A few of them were missing such as ARCONFIGDIR but although I tried
copying them from another server it didn't work again..
I did the server restart to see shell messages and it is exactly the
same : X Abort(coredump)
I am totally lost.
On Apr 21, 3:05 pm, Conny Martin conny.mar...@t-systems.com wrote:
following env-vars are set by arsystem
LANG
TWO_TASK
ARCONFIGDIR
LC_ALL
PATH
ORACLE_HOME
LD_LIBRARY_PATH
ORA_NLS
ORA_NLS32
ORA_NLS33
NLS_LANG
NLSPATH
CLIENT_LOCALE
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 13:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
Server 7.5
Hello again,
Can anyone send me the output of env command related to Remedy or
APIs?
Best Regards,
Koray
On Apr 21, 12:24 pm, koray wrote:
@Juan Ingles: The C script exits with 0 in any case.
Trying above arsystem env mypath/script results with Abort -
core dumped
However the script isn't directly called in order to set the
environment variables. mypath/script consists of
#!/usr/bin/sh
LD_LIBRARY_PATH=paths
export LD_LIBRARY_PATH
/mypath/the_c_script_itself $@
@Conny: you are right, I doubt that this is really related to
the environment variables.. But i am not sure how to overcome this..
Best Regards,
Koray
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Default Web path in Server Information
Hi Listers, We have implemented load balancer for the mid tier server and it is working fine. But the only problem we are facing is with the Default web path in the server Information. We have given http://loadbalanceraliasname/arysy in the default web path. When user is clicking on the link that is present in the notification email, he is getting an error User is already connected to another machine. Has anyone got ideas on how to resolve this? Regards, Radhika Aluru Confidentiality Note: The information contained in this message, and any attachments, may contain confidential and/or privileged material. It is intended solely for the person(s) or entity to which it is addressed. Any review, retransmission, dissemination, or taking of any action in reliance upon this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Default Web path in Server Information
Maybe try to put in the specific server web path (ie http://server1/arsys for server1 and http://server2/arsys for server2). If the sticky bit is turned on with load balancing, the user should be directed to the same server during that session. On Wed, 28 Apr 2010 07:45:23 -0500, Aluru, Radhika radhika.al...@invesco.com wrote: Hi Listers, We have implemented load balancer for the mid tier server and it is working fine. But the only problem we are facing is with the Default web path in the server Information. We have given http://loadbalanceraliasname/arysy in the default web path. When user is clicking on the link that is present in the notification email, he is getting an error User is already connected to another machine. Has anyone got ideas on how to resolve this? Regards, Radhika Aluru Confidentiality Note: The information contained in this message, and any attachments, may contain confidential and/or privileged material. It is intended solely for the person(s) or entity to which it is addressed. Any review, retransmission, dissemination, or taking of any action in reliance upon this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: On Window Loaded active link doesn't see field values???
:)good luck with it...it's ugly...but the main concern is you got it working, right? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, April 27, 2010 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: On Window Loaded active link doesn't see field values??? Now it works, when the macro opens an intermediate window, on which an on interval active links fires after 3 seconds. This on interval active link sees all the field values received on the form (and correctly processes them as I want, and opens the target window with , my main goal). The same active link, when it fires on Window Load on the intermediate or the target form doesn't work. Meaning can't see the field values on the form passed by the macro. Now I have a useless window saying Opening, please wait... delaying the user for 3 seconds before the target window is opened by the on interval active link. Me not too happy. But don't see any other way out. It's a bug. LJ, thanks for your input. Nicky: About your question, the field values I want the active links to see are the ones sent as macro parameters, not field defaults. --- On Tue, 4/27/10, Rabi Tripathi ars_l...@yahoo.com wrote: From: Rabi Tripathi ars_l...@yahoo.com Subject: Re: On Window Loaded active link doesn't see field values??? To: arslist@ARSLIST.ORG Date: Tuesday, April 27, 2010, 12:39 PM I absolutely hate to do this, but I can have an on interval active link fire on the window with interval of 1 sec. When the target window opens this way, I am expecting that the window loaded active links there will see the field values. Somebody tell me there's a different way to do this. Not to mess up the main form, I will go with an intermediate form that is opened by the macro on which after a sec an AL will fire to open the main ticket window and close the intermediate window. Ugly ugly. --- On Tue, 4/27/10, Rabi Tripathi ars_l...@yahoo.com wrote: From: Rabi Tripathi ars_l...@yahoo.com Subject: Re: On Window Loaded active link doesn't see field values??? To: arslist@ARSLIST.ORG Date: Tuesday, April 27, 2010, 12:35 PM LJ, log trace is not helping. There are no active links clearing the fields. I have found absolutely no way to have active links (Win Open, Win Loaded) read values passed to a window, if the window was **opened by a macro**!! All fields appear blank to these active links, although, when the window fully opens, all the values are right there for me to see! It appears that when a macro opens a window, there is something funky (I say bug) which makes the field values load *after* the Window Loaded event has completed. :( I tried opening the same window with code (open win action) and passed values; these values are correctly seen by the active links on that form. I tried playing with different window modes no luck. I need to trigger code before the window fully opens, based on value received by the window from the macro. Can't be done??? --- On Thu, 4/22/10, LJ LongWing lj.longw...@gmail.com wrote: From: LJ LongWing lj.longw...@gmail.com Subject: Re: On Window Loaded active link doesn't see field values??? To: arslist@ARSLIST.ORG Date: Thursday, April 22, 2010, 1:51 PM Rabi, I recommend having AL Logging turned on and see if the field is being set some time after the AL you are looking athappens to me all the time...I have AL1 set to fire if value = X, but AL2 fires at a later execution order setting the field... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Thursday, April 22, 2010 11:19 AM To: arslist@ARSLIST.ORG Subject: On Window Loaded active link doesn't see field values??? I have an active link firing on Window Loaded. It sees a field as having no value when it fires. That makes me not happy, because the value is there or should be there. The submit window is opened by a macro with a parameter, and the macro is correctly populating the parameter value on the field. I can see it when the window is fully open (meaning active links have all completed firing). When a submit window opens, my understanding is that by the time Window Loaded event occurs, all field values (set by set to default feature, sent with a macro etc) should already be there on the fields, such that on Window Loaded active links should see the values. Why is my active link not seeing the field value? I put a debug message, and yes, the field is blank when the active links fires. But the value gets to the field, when the window has opened fully. ARS 6.3. from the doc: Window
Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates
Jiri, I've done a similar upgrade from ARS 7.1 to 7.5.3 and CMDB 2.1 to 7.6. You'll should do this in phases. Better check the upgrade path from 7.0.1 to 7.5, I've had to first do the necessary patches (pereqs) before I could upgrade ARS to 7.5.3. Plus the necessary patches for CMDB and ITSM before you go to 7.6. In a SQL 2005 environment which was server grouped, it took about 3 hours to do the necessary patching of ARS and CMDB and ITSM (IM/PM/CM/SLM). To do the jump to ARS 7.5.3 (at a later date) it took about an hour, actually it was less than that, but once you take account for backup and testing and everything else included in an implementation plan. The jump to CMDB 7.6.1 took about 3 hours. ITSM 7.6 upgrade took about 5 hours on a VM sandbox with 4GB of RAM and a 2.0 processor. Haven't rolled out to production yet. You should also rollout the 7.5.x WUT. For developers, you will need to familiarize yourself with the new Developer Studio. As for EndUser training, you can choose NOT to use the Best Practice Views until you have trained them accordingly. That should give you a rough estimate. Hope that helps. Edward Hum From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil Sent: April-28-10 8:09 AM To: arslist@ARSLIST.ORG Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates ** ++ Please Read The Disclaimer At The Bottom Of This Email ++ Hi, I have been tasked to provide some effort estimates for upgrading our Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from 7.0.1 to 7.6 (including CMDB upgrade). I was wondering if anybody who have been through a similar upgrade could share their experience. Would be interesting to know not only time spent on the Remedy technical side, but also what re-training was required/given to users and what other technical/non-technical resources you had to use during the upgrade. Thanks Jiri Pospisil Remedy Specialist LCH.Clearnet http://www.lchclearnet.com/ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Default Web path in Server Information
I think the second point given by Pritch below is the key. The load balancer between the midtier and the server needs to have session persistence turned on so that it always directs a given user to the same backend server during their session. Otherwise, it may direct them to the other server at some point, causing it to try to log in the person again, generating the error you're seeing. I would NOT recommend making the default web path point to the specific AR servers, however. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Wednesday, April 28, 2010 6:51 AM To: arslist@ARSLIST.ORG Subject: Re: Default Web path in Server Information Maybe try to put in the specific server web path (ie http://server1/arsys for server1 and http://server2/arsys for server2). If the sticky bit is turned on with load balancing, the user should be directed to the same server during that session. On Wed, 28 Apr 2010 07:45:23 -0500, Aluru, Radhika radhika.al...@invesco.com wrote: Hi Listers, We have implemented load balancer for the mid tier server and it is working fine. But the only problem we are facing is with the Default web path in the server Information. We have given http://loadbalanceraliasname/arysy in the default web path. When user is clicking on the link that is present in the notification email, he is getting an error User is already connected to another machine. Has anyone got ideas on how to resolve this? Regards, Radhika Aluru Confidentiality Note: The information contained in this message, and any attachments, may contain confidential and/or privileged material. It is intended solely for the person(s) or entity to which it is addressed. Any review, retransmission, dissemination, or taking of any action in reliance upon this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
AREA LDAP Integration - please help me to start it
Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Best place to start would be the Integration Guide for AR System. LDAP plug-ins are documented in Chapter 8. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 10:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Limiting Queries
Is there a way to limit the number records returned from user tool queries while at the same time allowing certain groups unlimited query capability? I want to limit all users form returning more than 1000 records but at the time allow certain groups unlimited capability. I know I can set a hard limit on the server but that would apply to everyone, including my nightly ODBC based reports, which return well over the 1000 record limit. I also know you can control this from the User tool but I cannot stop users from changing that value. Thoughts? Frank (18 days left in the desert!) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Limiting Queries
If you are forcing users to store their preferences on the Preference Server, you can use workflow to enforce whatever data values on any value in that form. So you could set the default value to 1000, but allow workflow to change the value based on whatever you wanted. Change the permissions on that field, though, so that only Administrators and workflow can alter the value. If you don't force users to store centralized preferences, they can still override it by going local with the old ar.ini file. Rick On Wed, Apr 28, 2010 at 10:14 AM, Frank Caruso caruso.fr...@gmail.comwrote: ** Is there a way to limit the number records returned from user tool queries while at the same time allowing certain groups unlimited query capability? I want to limit all users form returning more than 1000 records but at the time allow certain groups unlimited capability. I know I can set a hard limit on the server but that would apply to everyone, including my nightly ODBC based reports, which return well over the 1000 record limit. I also know you can control this from the User tool but I cannot stop users from changing that value. Thoughts? Frank (18 days left in the desert!) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Limiting Queries
Add preference records - by policy enforce use of preference records - and then add workflow so that only users in Group X can change preference records? Then pre-populate pref records for everyone with it set at 1000? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Wednesday, April 28, 2010 12:15 PM To: arslist@ARSLIST.ORG Subject: Limiting Queries ** Is there a way to limit the number records returned from user tool queries while at the same time allowing certain groups unlimited query capability? I want to limit all users form returning more than 1000 records but at the time allow certain groups unlimited capability. I know I can set a hard limit on the server but that would apply to everyone, including my nightly ODBC based reports, which return well over the 1000 record limit. I also know you can control this from the User tool but I cannot stop users from changing that value. Thoughts? Frank (18 days left in the desert!) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: On Window Loaded active link doesn't see field values???
Phil, This is an interesting piece of information. I will give it a try. Nicky: I wish I could avoid a macro, but I don't know of any other way (than DDE/Macro) another (ACD) application can open a window in Remedy User. Somebody suggested creating and having Windows open a xx.ARTask file, which will trigger a window in Remedy User. This works for a window with empty or default field values, or for showing an existing ticket, but I can't have the ACD application pass field values to a Submit window through ARTask. Or I don't know how. I'm going to start another thread with ACD in the subject line to find out people have their ACD application integrated with Remedy User. Gary: The steps you mentioned doesn't solve the problem of win Open and Win Loaded active links not seeing the field values. Fred: I have the best I can get at v6.3, patch 25. We have 6.3 here, so I am not testing with 7.x. It would be interesting to know what happens in 7. On Tue, Apr 27, 2010 at 1:55 PM, Murnane, Phil pmurn...@windwardits.com wrote: All: Okay, bear with me here because I'm digging _way_ back in my brain. I recall that the interactions between the user's Set Defaults preferences, the Window Open/Loaded firing conditions, and field values were causing our project team some trouble back in the late '90s. One of Remedy's engineers suggested to have the ALs fire on Gain Focus of the first field listed in the tab order for the view instead of using Window Open/Loaded. We took it a step further and created a display-only field that was _always_ first in tab order (the field was named first in tab order), and placed it underneath another field so the users wouldn't see it. Something about not being able to use a hidden field for this trick is also tickling my brain. FWIW, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, April 27, 2010 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: On Window Loaded active link doesn't see field values??? Now it works, when the macro opens an intermediate window, on which an on interval active links fires after 3 seconds. This on interval active link sees all the field values received on the form (and correctly processes them as I want, and opens the target window with , my main goal). The same active link, when it fires on Window Load on the intermediate or the target form doesn't work. Meaning can't see the field values on the form passed by the macro. Now I have a useless window saying Opening, please wait... delaying the user for 3 seconds before the target window is opened by the on interval active link. Me not too happy. But don't see any other way out. It's a bug. LJ, thanks for your input. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: On Window Loaded active link doesn't see field values???
Rabi, Just an FYI... We ran the 7.1.0 Patch 004 User Tool against our 6.3.0 patch 20 server for 6 months with no problems (the 6 months part was until we could upgrade the server to 7.1.0) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Wednesday, April 28, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: On Window Loaded active link doesn't see field values??? Phil, This is an interesting piece of information. I will give it a try. Nicky: I wish I could avoid a macro, but I don't know of any other way (than DDE/Macro) another (ACD) application can open a window in Remedy User. Somebody suggested creating and having Windows open a xx.ARTask file, which will trigger a window in Remedy User. This works for a window with empty or default field values, or for showing an existing ticket, but I can't have the ACD application pass field values to a Submit window through ARTask. Or I don't know how. I'm going to start another thread with ACD in the subject line to find out people have their ACD application integrated with Remedy User. Gary: The steps you mentioned doesn't solve the problem of win Open and Win Loaded active links not seeing the field values. Fred: I have the best I can get at v6.3, patch 25. We have 6.3 here, so I am not testing with 7.x. It would be interesting to know what happens in 7. On Tue, Apr 27, 2010 at 1:55 PM, Murnane, Phil pmurn...@windwardits.com wrote: All: Okay, bear with me here because I'm digging _way_ back in my brain. I recall that the interactions between the user's Set Defaults preferences, the Window Open/Loaded firing conditions, and field values were causing our project team some trouble back in the late '90s. One of Remedy's engineers suggested to have the ALs fire on Gain Focus of the first field listed in the tab order for the view instead of using Window Open/Loaded. We took it a step further and created a display-only field that was _always_ first in tab order (the field was named first in tab order), and placed it underneath another field so the users wouldn't see it. Something about not being able to use a hidden field for this trick is also tickling my brain. FWIW, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, April 27, 2010 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: On Window Loaded active link doesn't see field values??? Now it works, when the macro opens an intermediate window, on which an on interval active links fires after 3 seconds. This on interval active link sees all the field values received on the form (and correctly processes them as I want, and opens the target window with , my main goal). The same active link, when it fires on Window Load on the intermediate or the target form doesn't work. Meaning can't see the field values on the form passed by the macro. Now I have a useless window saying Opening, please wait... delaying the user for 3 seconds before the target window is opened by the on interval active link. Me not too happy. But don't see any other way out. It's a bug. LJ, thanks for your input. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ACD integration with Remedy User: Not able to have active links see received field values
HI all, If you have any application on a user's PC (such as ACD software client) opening a ticket form (say, submit mode) in Remedy user... ...and you have active links on this form that receive some field values from the software and take any action **as the window is opening** ...please let me know the secret of getting this done. Doing the following, I am NOT able to have active links on the form that opens process the info received from the software: -this software does a DDE Call to run a macro in Remedy user, passes some field values as parameters -Macro causes Remedy User to open that form in submit mode -Window Loaded active links on this form read received values and take some action My issue is that the Window Loaded active links see all field values as blank. That is, when a form is **opened by a macro** (as opposed to: by Open Window action in active link, or user manually opening a form), field values appear to be loaded on the form, only **after** window loaded event has completed. It's supposed to happen before the Window Loaded event. TIA. ps: this is an offshoot of this thread Re: On Window Loaded active link doesn't see field values??? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
API programs: need lazy guy's version of create/update/query tickets on Windows
Hi all, I need a way a third party Windows application can create/update/query tickets in Remedy. I know there are tons of ways, but if somebody has a sample code in any common windows language (.Net? VB? Java?), or better yet a generic program that can take form name and field/value pairs etc as parameters (there used to be esp_getentry, esp_setentry etc), let me know. I just don't want to spend a lot of time to start from scratch. I can't do Web Services (mismatch of Midtier and ARS versions). I am about to search around for a code base to start with, but if anybody has anything handy, send my way or let me know. I have perl code in Unix, but porting that over ti Windows is some work. TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ACD integration with Remedy User: Not able to have active links see received field values
Rabi, Granted, I don't know how this would work kuz I don't know DDE/OLEbut instead of having it run a macro, wouldn't it be possible to tell it to open the window directly? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Wednesday, April 28, 2010 12:12 PM To: arslist@ARSLIST.ORG Subject: ACD integration with Remedy User: Not able to have active links see received field values HI all, If you have any application on a user's PC (such as ACD software client) opening a ticket form (say, submit mode) in Remedy user... ...and you have active links on this form that receive some field values from the software and take any action **as the window is opening** ...please let me know the secret of getting this done. Doing the following, I am NOT able to have active links on the form that opens process the info received from the software: -this software does a DDE Call to run a macro in Remedy user, passes some field values as parameters -Macro causes Remedy User to open that form in submit mode -Window Loaded active links on this form read received values and take some action My issue is that the Window Loaded active links see all field values as blank. That is, when a form is **opened by a macro** (as opposed to: by Open Window action in active link, or user manually opening a form), field values appear to be loaded on the form, only **after** window loaded event has completed. It's supposed to happen before the Window Loaded event. TIA. ps: this is an offshoot of this thread Re: On Window Loaded active link doesn't see field values??? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Data Management tool error Invalid Product Catalog
John, In the foundation spreadsheets there is a sheet called ProductCatalog, I would make sure it is empty. A clean sheet is 82 KB. Thank You, Chad Wilhelm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Tuesday, April 27, 2010 3:16 PM To: arslist@ARSLIST.ORG Subject: Data Management tool error Invalid Product Catalog ** I've been trying to use the Data Management Tool in 7.5 to load my Foundation data from the work sheets provided by BMC. Remedy converts then into csv file format and then loads the data into Remedy. Once the data is load I run the Validate. After Validation is done all records are mark with an error Invalid Product Catalog The work sheets do not contain a column called Product Catalog. I've run logs on the client and the server and can't even see when the error feild is being populated. 7.5.00 Patch 003 Windows Server 2003 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com | Site: www.apc.com/http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Future of OLE/DDE integrations?
Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
They just won't run Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 2:46 PM To: arslist@ARSLIST.ORG Subject: Future of OLE/DDE integrations? Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Data Management tool error Invalid Product Catalog
I was empty until I added in the information in different columnsCI Type, Product, Categorization Tier 1, Product Categorization Tier 2, Product Categorization Tier 3, Suite Definition,Map to Global, Status Column's that are blank Product Name, Manufacturer, DataTags _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Wilhelm, Chad E cewil...@purdue.edu Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/28/2010 02:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Data Management tool error Invalid Product Catalog ** John, In the foundation spreadsheets there is a sheet called ProductCatalog, I would make sure it is empty. A clean sheet is 82 KB. Thank You, Chad Wilhelm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Tuesday, April 27, 2010 3:16 PM To: arslist@ARSLIST.ORG Subject: Data Management tool error Invalid Product Catalog ** I've been trying to use the Data Management Tool in 7.5 to load my Foundation data from the work sheets provided by BMC. Remedy converts then into csv file format and then loads the data into Remedy. Once the data is load I run the Validate. After Validation is done all records are mark with an error Invalid Product Catalog The work sheets do not contain a column called Product Catalog. I've run logs on the client and the server and can't even see when the error feild is being populated. 7.5.00 Patch 003 Windows Server 2003 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Data Management tool error Invalid Product Catalog
You have to have Product name and Manufacturer in order for the Prod Cat to be valid. At least you do from the App Admin console. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, April 28, 2010 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management tool error Invalid Product Catalog ** I was empty until I added in the information in different columnsCI Type, Product, Categorization Tier 1,Product Categorization Tier 2,Product Categorization Tier 3,Suite Definition, Map to Global, Status Column's that are blank Product Name, Manufacturer, DataTags _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto:%20john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Wilhelm, Chad E cewil...@purdue.edu Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/28/2010 02:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Data Management tool error Invalid Product Catalog ** John, In the foundation spreadsheets there is a sheet called ProductCatalog, I would make sure it is empty. A clean sheet is 82 KB. Thank You, Chad Wilhelm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Tuesday, April 27, 2010 3:16 PM To: arslist@ARSLIST.ORG Subject: Data Management tool error Invalid Product Catalog ** I've been trying to use the Data Management Tool in 7.5 to load my Foundation data from the work sheets provided by BMC. Remedy converts then into csv file format and then loads the data into Remedy. Once the data is load I run the Validate. After Validation is done all records are mark with an error Invalid Product Catalog The work sheets do not contain a column called Product Catalog. I've run logs on the client and the server and can't even see when the error feild is being populated. 7.5.00 Patch 003 Windows Server 2003 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto:%20john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Thanks LJ as of now, My Base User configuration done by your guidance now am doing from there onwards. your help is really appreciated in this regard. Thanks a ton Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 29, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
They will need to utilize the client that's availableMid-Tier...ya know, launch browser, pass information in through URL, etc -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Juan Ingles Sent: Wednesday, April 28, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Future of OLE/DDE integrations? Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
Think that AIE might be part of that solution? Or is it too limited? Rick On Wed, Apr 28, 2010 at 12:18 PM, LJ LongWing lj.longw...@gmail.com wrote: They will need to utilize the client that's availableMid-Tier...ya know, launch browser, pass information in through URL, etc -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Juan Ingles Sent: Wednesday, April 28, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Future of OLE/DDE integrations? Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Data Management tool error Invalid Product Catalog
You got my hopes up with your responce but I entered in data into those column and I get the same error. Thanks _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Tommy Morris tommy.mor...@radioshack.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/28/2010 03:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Data Management tool error Invalid Product Catalog ** You have to have Product name and Manufacturer in order for the Prod Cat to be valid. At least you do from the App Admin console. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, April 28, 2010 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management tool error Invalid Product Catalog ** I was empty until I added in the information in different columnsCI Type, Product, Categorization Tier 1,Product Categorization Tier 2,Product Categorization Tier 3,Suite Definition, Map to Global, Status Column's that are blank Product Name, Manufacturer, DataTags _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Wilhelm, Chad E cewil...@purdue.edu Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/28/2010 02:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Data Management tool error Invalid Product Catalog ** John, In the foundation spreadsheets there is a sheet called ProductCatalog, I would make sure it is empty. A clean sheet is 82 KB. Thank You, Chad Wilhelm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Tuesday, April 27, 2010 3:16 PM To: arslist@ARSLIST.ORG Subject: Data Management tool error Invalid Product Catalog ** I've been trying to use the Data Management Tool in 7.5 to load my Foundation data from the work sheets provided by BMC. Remedy converts then into csv file format and then loads the data into Remedy. Once the data is load I run the Validate. After Validation is done all records are mark with an error Invalid Product Catalog The work sheets do not contain a column called Product Catalog. I've run logs on the client and the server and can't even see when the error feild is being populated. 7.5.00 Patch 003 Windows Server 2003 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
LOL Guillaume. I guess I asked for that. ;) Let me rephrase for the rest of you liter-ARSLists... Anyone have any info/ideas on integration mechanisms that will be available for providing the functionality that soon to be non-running OLE/DDE/RunMacro integrations currently provide? I'm envisioning a world of javascript maintenance nightmares. And THAT might not even be an option with the current penchant for Flash. Juan Ingles On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault guilla...@dcshq.com wrote: They just won't run Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 2:46 PM To: arslist@ARSLIST.ORG Subject: Future of OLE/DDE integrations? Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
I doubt that AIE would help as most ACD integrations only populate some of the fields. The rest of the fields are human entered before the ticket is created. You can pass fields on the URL to Mid-Tier with no problems. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Wednesday, April 28, 2010 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? ** Think that AIE might be part of that solution? Or is it too limited? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? They will need to utilize the client that's availableMid-Tier...ya know, launch browser, pass information in through URL, etc -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Juan Ingles Sent: Wednesday, April 28, 2010 12:46 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Future of OLE/DDE integrations? Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
Never used AIE.. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Wednesday, April 28, 2010 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? ** Think that AIE might be part of that solution? Or is it too limited? Rick On Wed, Apr 28, 2010 at 12:18 PM, LJ LongWing lj.longw...@gmail.com wrote: They will need to utilize the client that's availableMid-Tier...ya know, launch browser, pass information in through URL, etc -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Juan Ingles Sent: Wednesday, April 28, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Future of OLE/DDE integrations? Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Thanks for the reply, In a configuration of LDAP with ARSystem To map LDAP groups to AR System groups - May I know what I have to mention in 'LDAP Group name' and 'ARSystem Group' field under 'EA' tab in Server information form. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 29, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
hey Juan, this is no laughing matter :-) (or is it??) For integrations between the Remedy User tool and another app, that rely on Windows for communications, such as the telephony integrations , this is the death knell, or a total rewrite ... As you suggested, the only thing that you may do is explore the actual javascript used to send events , so that an active link that fires on event will catch the message coming from the other application... As recent as a couple of years ago, I did an integration between the Remedy User tool and the Avaya IP agent, and the only possible way was with Windows DDE, as bad and archaic as it sounds Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? LOL Guillaume. I guess I asked for that. ;) Let me rephrase for the rest of you liter-ARSLists... Anyone have any info/ideas on integration mechanisms that will be available for providing the functionality that soon to be non-running OLE/DDE/RunMacro integrations currently provide? I'm envisioning a world of javascript maintenance nightmares. And THAT might not even be an option with the current penchant for Flash. Juan Ingles On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault guilla...@dcshq.com wrote: They just won't run Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 2:46 PM To: arslist@ARSLIST.ORG Subject: Future of OLE/DDE integrations? Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
I've never used the LDAP-ARS mapping feature, sorry..I have no experience that can help you there. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks for the reply, In a configuration of LDAP with ARSystem To map LDAP groups to AR System groups - May I know what I have to mention in 'LDAP Group name' and 'ARSystem Group' field under 'EA' tab in Server information form. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 29, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
Does Windows DDE not have the ability to interact with a Web client?is that not even an option? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Wednesday, April 28, 2010 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? hey Juan, this is no laughing matter :-) (or is it??) For integrations between the Remedy User tool and another app, that rely on Windows for communications, such as the telephony integrations , this is the death knell, or a total rewrite ... As you suggested, the only thing that you may do is explore the actual javascript used to send events , so that an active link that fires on event will catch the message coming from the other application... As recent as a couple of years ago, I did an integration between the Remedy User tool and the Avaya IP agent, and the only possible way was with Windows DDE, as bad and archaic as it sounds Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? LOL Guillaume. I guess I asked for that. ;) Let me rephrase for the rest of you liter-ARSLists... Anyone have any info/ideas on integration mechanisms that will be available for providing the functionality that soon to be non-running OLE/DDE/RunMacro integrations currently provide? I'm envisioning a world of javascript maintenance nightmares. And THAT might not even be an option with the current penchant for Flash. Juan Ingles On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault guilla...@dcshq.com wrote: They just won't run Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 2:46 PM To: arslist@ARSLIST.ORG Subject: Future of OLE/DDE integrations? Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
I have no idea as you know, windows DDE is really really old, it is pre-Internet (as we know it today), so I would think no Although Microsoft maintained, grudgingly, DDE in Vista, I don't even know if Windows 7 supports that... From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Wednesday, April 28, 2010 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? Does Windows DDE not have the ability to interact with a Web client?is that not even an option? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Wednesday, April 28, 2010 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? hey Juan, this is no laughing matter :-) (or is it??) For integrations between the Remedy User tool and another app, that rely on Windows for communications, such as the telephony integrations , this is the death knell, or a total rewrite ... As you suggested, the only thing that you may do is explore the actual javascript used to send events , so that an active link that fires on event will catch the message coming from the other application... As recent as a couple of years ago, I did an integration between the Remedy User tool and the Avaya IP agent, and the only possible way was with Windows DDE, as bad and archaic as it sounds Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? LOL Guillaume. I guess I asked for that. ;) Let me rephrase for the rest of you liter-ARSLists... Anyone have any info/ideas on integration mechanisms that will be available for providing the functionality that soon to be non-running OLE/DDE/RunMacro integrations currently provide? I'm envisioning a world of javascript maintenance nightmares. And THAT might not even be an option with the current penchant for Flash. Juan Ingles On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault guilla...@dcshq.com wrote: They just won't run Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 2:46 PM To: arslist@ARSLIST.ORG Subject: Future of OLE/DDE integrations? Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
According to Microsoft, DDE is still active in Windows 7 - and Office 2007, though there are some security restrictions that would limit its use. Google Windows 7 DDE, and you will get more details. Rick On Wed, Apr 28, 2010 at 2:04 PM, Guillaume Rheault guilla...@dcshq.comwrote: I have no idea as you know, windows DDE is really really old, it is pre-Internet (as we know it today), so I would think no Although Microsoft maintained, grudgingly, DDE in Vista, I don't even know if Windows 7 supports that... From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Wednesday, April 28, 2010 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? Does Windows DDE not have the ability to interact with a Web client?is that not even an option? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Wednesday, April 28, 2010 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? hey Juan, this is no laughing matter :-) (or is it??) For integrations between the Remedy User tool and another app, that rely on Windows for communications, such as the telephony integrations , this is the death knell, or a total rewrite ... As you suggested, the only thing that you may do is explore the actual javascript used to send events , so that an active link that fires on event will catch the message coming from the other application... As recent as a couple of years ago, I did an integration between the Remedy User tool and the Avaya IP agent, and the only possible way was with Windows DDE, as bad and archaic as it sounds Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? LOL Guillaume. I guess I asked for that. ;) Let me rephrase for the rest of you liter-ARSLists... Anyone have any info/ideas on integration mechanisms that will be available for providing the functionality that soon to be non-running OLE/DDE/RunMacro integrations currently provide? I'm envisioning a world of javascript maintenance nightmares. And THAT might not even be an option with the current penchant for Flash. Juan Ingles On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault guilla...@dcshq.com wrote: They just won't run Guillaume From: Action Request System discussion list(ARSList) [ arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 2:46 PM To: arslist@ARSLIST.ORG Subject: Future of OLE/DDE integrations? Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
WellDDE 'fell by the way side' when OLE came outI'm sure these integration systems support OLE?I'm positive that you can do OLE with IE/your fav web browser -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Wednesday, April 28, 2010 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? I have no idea as you know, windows DDE is really really old, it is pre-Internet (as we know it today), so I would think no Although Microsoft maintained, grudgingly, DDE in Vista, I don't even know if Windows 7 supports that... From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Wednesday, April 28, 2010 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? Does Windows DDE not have the ability to interact with a Web client?is that not even an option? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Wednesday, April 28, 2010 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? hey Juan, this is no laughing matter :-) (or is it??) For integrations between the Remedy User tool and another app, that rely on Windows for communications, such as the telephony integrations , this is the death knell, or a total rewrite ... As you suggested, the only thing that you may do is explore the actual javascript used to send events , so that an active link that fires on event will catch the message coming from the other application... As recent as a couple of years ago, I did an integration between the Remedy User tool and the Avaya IP agent, and the only possible way was with Windows DDE, as bad and archaic as it sounds Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? LOL Guillaume. I guess I asked for that. ;) Let me rephrase for the rest of you liter-ARSLists... Anyone have any info/ideas on integration mechanisms that will be available for providing the functionality that soon to be non-running OLE/DDE/RunMacro integrations currently provide? I'm envisioning a world of javascript maintenance nightmares. And THAT might not even be an option with the current penchant for Flash. Juan Ingles On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault guilla...@dcshq.com wrote: They just won't run Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Juan Ingles [juan.n...@gmail.com] Sent: Wednesday, April 28, 2010 2:46 PM To: arslist@ARSLIST.ORG Subject: Future of OLE/DDE integrations? Ravi's current posts re:ACD integration have got me wondering again Anyone have any notion of how OLE/DDE and run-macro integrations will work in a post ARS 8.0 world? (i.e. without the user tool) Juan Ingles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Set multiple Status levels in a guide.
Hello Listers, ARS 7.1 Patch 6 MS SQL 2005 I am trying to get a guide to run multiple filters that step through the status levels in our home grown Helpdesk. I record the Status-History.TIME.XYZ values to gather metrics. We need to prevent tickets from skipping certain status levels but the Helpdesk Supervisor wants the ability to click a Quick Close button. This button will be used at submit time to set the Status-History.TIME.New, Status-History.TIME.Assigned, Status-History.TIME.Resolved and the AutoClose date field. I want it to simulate the action of stepping through the status values or just recording the time in the Status-History.Time values. I tried making two filters that do SET fields Status - Assigned and Status - Resolved respectively. I run them in a guide but the only status value that gets set is the one associated with the second filter in the guide. ( If is swap them the ticket is Assigned and not Resolved.) TIA, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
well, back then, the Avaya IP Agent couldl only communicate with the Remedy User tool via DDE; it could not use OLE. I guess Avaya got too lazy to update it, and assumed DDE was good enough... they may be right in a way, since Microsoft is still keeping DDE alive... One day Microsoft will say NO MORE DDE and all these companies that rely on it will be forced to update their archaic interfaces From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Wednesday, April 28, 2010 5:23 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? WellDDE 'fell by the way side' when OLE came outI'm sure these integration systems support OLE?I'm positive that you can do OLE with IE/your fav web browser -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Wednesday, April 28, 2010 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? I have no idea as you know, windows DDE is really really old, it is pre-Internet (as we know it today), so I would think no Although Microsoft maintained, grudgingly, DDE in Vista, I don't even know if Windows 7 supports that... From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Wednesday, April 28, 2010 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? Does Windows DDE not have the ability to interact with a Web client?is that not even an option? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Wednesday, April 28, 2010 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? hey Juan, this is no laughing matter :-) (or is it??) For integrations between the Remedy User tool and another app, that rely on Windows for communications, such as the telephony integrations , this is the death knell, or a total rewrite ... As you suggested, the only thing that you may do is explore the actual javascript used to send events , so that an active link that fires on event will catch the message coming from the other application... As recent as a couple of years ago, I did an integration between the Remedy User tool and the Avaya IP agent, and the only possible way was with Windows DDE, as bad and archaic as it sounds Guillaume ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Set multiple Status levels in a guide.
If you only need two values, what about having the first Filter fire in Phase 1? Would that make any difference? I was also thinking of an AL guide, because you can force the Commit Changes action in an AL. Or, maybe just fire the first one in that guide, then have the other one in another guide that fires After Modify. Rick On Wed, Apr 28, 2010 at 2:35 PM, Reiser, John J john.j.rei...@lmco.comwrote: ** Hello Listers, ARS 7.1 Patch 6 MS SQL 2005 I am trying to get a guide to run multiple filters that step through the status levels in our home grown Helpdesk. I record the Status-History.TIME.XYZ values to gather metrics. We need to prevent tickets from skipping certain status levels but the Helpdesk Supervisor wants the ability to click a “Quick Close” button. This button will be used at submit time to set the Status-History.TIME.New, Status-History.TIME.Assigned, Status-History.TIME.Resolved and the AutoClose date field. I want it to simulate the action of stepping through the status values or just recording the time in the Status-History.Time values. I tried making two filters that do SET fields Status – Assigned and Status – Resolved respectively. I run them in a guide but the only status value that gets set is the one associated with the second filter in the guide. ( If is swap them the ticket is Assigned and not Resolved.) TIA, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: API programs: need lazy guy's version of create/update/query tickets on Windows
A series of .net utilities for just this purpose: http://arswiki.org/projects/dotnetutil Compiled versions are available for download on the downloads tab. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Apr 28, 2010 at 1:24 PM, Rabi Tripathi ars_l...@yahoo.com wrote: Hi all, I need a way a third party Windows application can create/update/query tickets in Remedy. I know there are tons of ways, but if somebody has a sample code in any common windows language (.Net? VB? Java?), or better yet a generic program that can take form name and field/value pairs etc as parameters (there used to be esp_getentry, esp_setentry etc), let me know. I just don't want to spend a lot of time to start from scratch. I can't do Web Services (mismatch of Midtier and ARS versions). I am about to search around for a code base to start with, but if anybody has anything handy, send my way or let me know. I have perl code in Unix, but porting that over ti Windows is some work. TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Delete Option
I used this method to lock down both Modify All and Delete permissions on all of our current forms. But I wanted the administrator to still have access to these options so i created a view with them enabled. Now the only problem is the Default Form View field available on the Advanced tab of the User Options under Tools. If a user knew the name of the Admistrator view, they could enter it into that field, and then open that view for all the forms that they can reach from the object list and using any workflow that does not specify a specific view. Granted for regular Users this will only grant Modify All permissions and they would need to know the exact name of the view for all forms, but this is still a loophole that could be exploited. Is there any way to disable this field in the menu or to deny permissions to certain views? I have gone into the actual User Preference form and disabled that field, but it still works in the menu item. The closest i could get to blocking it was a filter that set the default view to null if the user is not an administrator, but this does not seem to apply to the user until the next time they log in. But durring the session that they specify a default view the name they entered remains in use. I can not get this to overwrite their entry while they are in the options pop-up which would be the ideal place to do it. Gary Roach wrote: List, Is it possible to remove the Delete option in the tool bar so users cannot delete records ? Currently, they can go to -Actions -Delete and delete records. I had a filter that ran on Delete but, it was somehow causing my archiving not to run. I disabled it and archiving ran. I still do not want the users to be able to delete records. Adminstrator=6.3 patch 15 HP-UX Client=6.00.01 patch1364 Thank you, Gary Roach Project Services Analyst gary.ro...@kennametal.com T 724.539.1510 F 724.539.5797 Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | www.kennametal.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Delete-Option-tp19991664p28394604.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Set multiple Status levels in a guide.
What you need to do is to perform some sort of commit between the setting of the status values. It depends on what your button does. One method is to use Active Link(s) and perform a Commit Changes action between setting the values. If you really want to use Filters (so the user can do a Set All) you can always do a Push action to the same form setting the Status = Status + 1 Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Wednesday, April 28, 2010 4:41 PM To: arslist@ARSLIST.ORG Subject: Re: Set multiple Status levels in a guide. ** If you only need two values, what about having the first Filter fire in Phase 1? Would that make any difference? I was also thinking of an AL guide, because you can force the Commit Changes action in an AL. Or, maybe just fire the first one in that guide, then have the other one in another guide that fires After Modify. Rick On Wed, Apr 28, 2010 at 2:35 PM, Reiser, John J john.j.rei...@lmco.commailto:john.j.rei...@lmco.com wrote: ** Hello Listers, ARS 7.1 Patch 6 MS SQL 2005 I am trying to get a guide to run multiple filters that step through the status levels in our home grown Helpdesk. I record the Status-History.TIME.XYZ values to gather metrics. We need to prevent tickets from skipping certain status levels but the Helpdesk Supervisor wants the ability to click a Quick Close button. This button will be used at submit time to set the Status-History.TIME.New, Status-History.TIME.Assigned, Status-History.TIME.Resolved and the AutoClose date field. I want it to simulate the action of stepping through the status values or just recording the time in the Status-History.Time values. I tried making two filters that do SET fields Status - Assigned and Status - Resolved respectively. I run them in a guide but the only status value that gets set is the one associated with the second filter in the guide. ( If is swap them the ticket is Assigned and not Resolved.) TIA, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Delete Option (Solved)
I used this method to lock down both Modify All and Delete permissions on all of our current forms. But I wanted the administrator to still have access to these options so I created a view with them enabled. Now the only problem is the Default Form View field available on the Advanced tab of the User Options under Tools. If a user knew the name of the Admistrator view, they could enter it into that field, and then open that view for all the forms that they can reach from the object list and using any workflow that does not specify a specific view. Granted for regular Users this will only grant Modify All permissions and they would need to know the exact name of the view for all forms, but this is still a loophole that could be exploited. Is there any way to disable this field in the menu or to deny permissions to certain views? I have gone into the actual User Preference form and disabled that field, but it still works in the menu item. The closest i could get to blocking it was an active link that set the default view to null if the user is not an administrator, but this does not seem to apply to the user until the next time they log in. But durring the session that they specify a default view the name they entered remains in use. I can not get this to overwrite their entry while they are in the options pop-up which would be the ideal place to do it. Gary Roach wrote: This works great. Thank you all for your responses. Thank you, Gary Roach Project Services Analyst gary.ro...@kennametal.com T 724.539.1510 F 724.539.5797 Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | www.kennametal.com Rohini Prasher rohi...@hcl.in Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/15/2008 07:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Delete Option ** You can do this in aradmin, select the required view of the form, open view properties, in menu access tab of view properties, deselect delete option. Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gary Roach Sent: Wednesday, October 15, 2008 5:01 PM To: arslist@ARSLIST.ORG Subject: Delete Option ** List, Is it possible to remove the Delete option in the tool bar so users cannot delete records ? Currently, they can go to -Actions -Delete and delete records. I had a filter that ran on Delete but, it was somehow causing my archiving not to run. I disabled it and archiving ran. I still do not want the users to be able to delete records. Adminstrator=6.3 patch 15 HP-UX Client=6.00.01 patch1364 Thank you, Gary Roach Project Services Analyst gary.ro...@kennametal.com T 724.539.1510 F 724.539.5797 Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | www.kennametal.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Delete-Option-tp19991664p28394647.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Hi, You can use ldap browser ( http://www.ldapbrowser.com www.ldapbrowser.com) to navigate on the ldap tree. This tool will help you configure arealdap plugin. Cheers Konrad TopPositions Really only one secure Plugin SSO for BM Remedy AR System. Http://www.remedy-sso.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:00 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** I've never used the LDAP-ARS mapping feature, sorry..I have no experience that can help you there. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks for the reply, In a configuration of LDAP with ARSystem To map LDAP groups to AR System groups - May I know what I have to mention in 'LDAP Group name' and 'ARSystem Group' field under 'EA' tab in Server information form. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 29, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
The way I see it... When you draw that line and say NO MORE DDE or, more to this point, NO MORE USER TOOL, there are people that will never cross that line and will actually get left behind of their own accord. You can't always just go back to the 3rd party vendor and insist that they change their ways. When they don't respond because it doesn't make any business sense to them, or they aren't even around anymore, you can't always just replace that component. I predict that many years from now, there will still be a huge portion of the ARS base that is stuck on ARS 8.0. Or worse yet, it will become a tipping point for people leaving the platform all together. IMHO, this is why Microsoft still supports DDE today. Same reason that COBOL still exists. Juan Ingles On Wed, Apr 28, 2010 at 2:34 PM, Guillaume Rheault guilla...@dcshq.com wrote: well, back then, the Avaya IP Agent couldl only communicate with the Remedy User tool via DDE; it could not use OLE. I guess Avaya got too lazy to update it, and assumed DDE was good enough... they may be right in a way, since Microsoft is still keeping DDE alive... One day Microsoft will say NO MORE DDE and all these companies that rely on it will be forced to update their archaic interfaces ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
Can Flex integrate with DDE ? As Flex as now an integral part in the later version is this not an option? Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Juan Ingles Sent: Thursday, April 29, 2010 2:26 AM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? The way I see it... When you draw that line and say NO MORE DDE or, more to this point, NO MORE USER TOOL, there are people that will never cross that line and will actually get left behind of their own accord. You can't always just go back to the 3rd party vendor and insist that they change their ways. When they don't respond because it doesn't make any business sense to them, or they aren't even around anymore, you can't always just replace that component. I predict that many years from now, there will still be a huge portion of the ARS base that is stuck on ARS 8.0. Or worse yet, it will become a tipping point for people leaving the platform all together. IMHO, this is why Microsoft still supports DDE today. Same reason that COBOL still exists. Juan Ingles On Wed, Apr 28, 2010 at 2:34 PM, Guillaume Rheault guilla...@dcshq.com wrote: well, back then, the Avaya IP Agent couldl only communicate with the Remedy User tool via DDE; it could not use OLE. I guess Avaya got too lazy to update it, and assumed DDE was good enough... they may be right in a way, since Microsoft is still keeping DDE alive... One day Microsoft will say NO MORE DDE and all these companies that rely on it will be forced to update their archaic interfaces ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Future of OLE/DDE integrations?
Hi All, Same reason that COBOL still exists. In my opinion BMC is cutting costs at all costs. For example BMC decided to move European support to Asia. I am not a racist but I am deeply disappointed when I submitted a new ticket and support came from Asia instead England. My English is the second language I have a lot of problems understanding the singing English coming from Asia. Following the idea of cutting costs BMC decided to pass the know how to a third party. Consequently how will have to use BMC-Remedy user tool will have to pay. Recently some secret garbage was put in production. As a result of this improvements users that connects to ARS using Mid-Tier, sporadically, experience errors ( ARERR 90 91). The same users experience NO problems if they use BMC-Remedy user tool. In my opinion BMC decision to drop BMC-Remedy user tool, ARODBC, OLE and DEE is a bad idea. A good idea is to develop BMC-Remedy user tool as clickonce application Best regards, Daniel Condrea -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Francois Seegers Sent: Thursday, April 29, 2010 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? Can Flex integrate with DDE ? As Flex as now an integral part in the later version is this not an option? Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Juan Ingles Sent: Thursday, April 29, 2010 2:26 AM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? The way I see it... When you draw that line and say NO MORE DDE or, more to this point, NO MORE USER TOOL, there are people that will never cross that line and will actually get left behind of their own accord. You can't always just go back to the 3rd party vendor and insist that they change their ways. When they don't respond because it doesn't make any business sense to them, or they aren't even around anymore, you can't always just replace that component. I predict that many years from now, there will still be a huge portion of the ARS base that is stuck on ARS 8.0. Or worse yet, it will become a tipping point for people leaving the platform all together. IMHO, this is why Microsoft still supports DDE today. Same reason that COBOL still exists. Juan Ingles On Wed, Apr 28, 2010 at 2:34 PM, Guillaume Rheault guilla...@dcshq.com wrote: well, back then, the Avaya IP Agent couldl only communicate with the Remedy User tool via DDE; it could not use OLE. I guess Avaya got too lazy to update it, and assumed DDE was good enough... they may be right in a way, since Microsoft is still keeping DDE alive... One day Microsoft will say NO MORE DDE and all these companies that rely on it will be forced to update their archaic interfaces ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
