One Mid-Tier many ARS servers

[Daniel Condrea]

Hello All,

I unable to figure out how to do it.

Can anyone tell me a way to connect one Mid-Tier v7.1 running on Linux
with 2 ARS v7.1 running on Oracle 10i?

Many thanks,
Daniel

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Re: One Mid-Tier many ARS servers

[Frank Caruso]

If you are talking about two ARS servers (same application) that are server
grouped, then you could put a load balancer in front of the two ARS servers
and have the MidTier point to the load balanced IP.


On Wed, Apr 28, 2010 at 2:22 PM, Daniel Condrea <
daniel.cond...@orange-ftgroup.com> wrote:

> Hello All,
>
> I unable to figure out how to do it.
>
> Can anyone tell me a way to connect one Mid-Tier v7.1 running on Linux
> with 2 ARS v7.1 running on Oracle 10i?
>
> Many thanks,
> Daniel
>
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> This message and any attachments (the "message") are confidential and
> intended solely for the addressees.
> Any unauthorised use or dissemination is prohibited.
> Messages are susceptible to alteration.
> France Telecom Group shall not be liable for the message if altered,
> changed or falsified.
> If you are not the intended addressee of this message, please cancel it
> immediately and inform the sender.
> 
>
>
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Change Mgmt 7.3 - Tasks ( TMS)

[Ramy S. Ayoub]

Dear list ,

We have issue when we are submitting new task send an email to the assign so
after saving the change request and moving the status from Draft to request
for authorization the Task assigne  receive another email with same template
for the same task , is there is any solution for this issue ( Rules ,
Configuration .. etc

Another issue when People keep the assigne filed blank the Task Assignment
goes to UN-available people which the status of their profile is
UN-available .

Best Regards,
Ramy Ayoub

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AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

[Jiri Pospisil]

++
Please Read The Disclaimer At The Bottom Of This Email
++

Hi,

I have been tasked to provide some effort estimates for upgrading our Remedy 
environment from ARS 7.0.1 to 7.5 and ITSM applications from 7.0.1 to 7.6 
(including CMDB upgrade).
I was wondering if anybody who have been through a similar upgrade could share 
their experience.
Would be interesting to know not only time spent on the Remedy technical side, 
but also what re-training was required/given to users and what other 
technical/non-technical resources you had to use during the upgrade.

Thanks

Jiri Pospisil
Remedy Specialist
LCH.Clearnet



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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[Alkan, Koray]

Hi Frederick,

Of course, it was LD_PRELOAD environment. After setting it to null,
everything went smooth.
Sorry for the late reply, I have been trying to save the world for the
past week..

Best Regards,
Koray

On Apr 22, 4:37 pm, "Grooms, Frederick W" 
wrote:
> You mind telling the list which environment variable it was.   Info like that 
> can help the next person.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Alkan, Koray
> Sent: Wednesday, April 21, 2010 4:59 PM
> To: arsl...@arslist.org
> Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 75
>
> Hi Conny,
>
> I did try removing the pre-set environment variables through my script
> one by one and it eventually I found the "bad" one and it worked.
>
> Thank you all for your efforts, the issue has been resolved!
>
> Best Regards,
> Koray
>
> On Apr 21, 8:56 pm, Conny Martin  wrote:
> > Koray,
>
> > to isolate the problem I would suggest the following.
>
> > 1. . /bin/arsystem     don't forget the dot in front, so 
> > you will have all the env-vars set by arsystem in your actual unix-shell
> > 2. try to start your script. It should abort with core dump
> > 3. unset ENV-VAR
> > 4. try to start your script
> > 5. unset NEXT-ENV-VAR
> > 6. try to start your script
> > ...
> > ...
> > ...
> > ...
>
> > you should be able to find the env-var which is causing trouble and perhaps 
> > this leads you to a solution.
>
> > HTH
>
> > Kind Regards Conny
>
> > -Ursprüngliche Nachricht-
> > Von: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] Im Auftrag von koray
> > Gesendet: Mittwoch, 21. April 2010 15:57
> > An: arsl...@arslist.org
> > Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 
> > 7.5
>
> > Update: FreeAREntryListFieldList causes this error, included with arfree.h 
> > file..
>
> > On Apr 21, 4:09 pm, koray  wrote:
>
> > > By the way, is there any way I can view the coredump file generated?
>
> > > On Apr 21, 3:47 pm, koray wrote:
>
> > > > A few of them were missing such as ARCONFIGDIR but although I tried
> > > > copying them from another server it didn't work again..
> > > > I did the server restart to see shell messages and it is exactly the
> > > > same : X Abort(coredump)
>
> > > > I am totally lost.
>
> > > > On Apr 21, 3:05 pm, Conny Martin  wrote:
>
> > > > > following env-vars are set by arsystem
>
> > > > > LANG
> > > > > TWO_TASK
> > > > > ARCONFIGDIR
> > > > > LC_ALL
> > > > > PATH
> > > > > ORACLE_HOME
> > > > > LD_LIBRARY_PATH
> > > > > ORA_NLS
> > > > > ORA_NLS32
> > > > > ORA_NLS33
> > > > > NLS_LANG
> > > > > NLSPATH
> > > > > CLIENT_LOCALE
>
> > > > > -Ursprüngliche Nachricht-
> > > > > Von: Action Request System discussion list(ARSList)
> > > > > [mailto:arsl...@arslist.org] Im Auftrag von koray
> > > > > Gesendet: Mittwoch, 21. April 2010 13:57
> > > > > An: arsl...@arslist.org
> > > > > Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
> > > > > Server 7.5
>
> > > > > Hello again,
>
> > > > > Can anyone send me the output of "env" command related to Remedy or 
> > > > > APIs?
>
> > > > > Best Regards,
> > > > > Koray
>
> > > > > On Apr 21, 12:24 pm, koray wrote:
>
> > > > > > @Juan Ingles: The C script exits with 0 in any case.
> > > > > > Trying above "arsystem env " results with Abort -
> > > > > > core dumped
>
> > > > > > However the script isn't directly called in order to set the
> > > > > > environment variables. mypath/script consists of
>
> > > > > > #!/usr/bin/sh
> > > > > > LD_LIBRARY_PATH=
> > > > > > export LD_LIBRARY_PATH
> > > > > > // "$@"
>
> > > > > > @Conny: you are right, I doubt that this is really related to
> > > > > > the environment variables.. But i am not sure how to overcome this..
>
> > > > > > Best Regards,
> > > > > > Koray
>
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Default Web path in Server Information

[Aluru, Radhika]

Hi Listers,

We have implemented load balancer for the mid tier server and it is
working fine. But the only problem we are facing is with the Default web
path in the server Information. We have given
http://loadbalanceraliasname/arysy in the default web path. When user is
clicking on the link that is present in the notification email, he is
getting an error " User is already connected to another machine".

Has anyone got ideas on how to resolve this?

Regards,

Radhika Aluru



Confidentiality Note: The information contained in this message, and any 
attachments, may contain confidential and/or privileged material.  It is 
intended solely for the person(s) or entity to which it is addressed.  Any 
review, retransmission, dissemination, or taking of any action in
reliance upon this information by persons or entities other than the intended 
recipient(s) is prohibited.  If you received this in error, please contact the 
sender and delete the material from any computer.


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Re: Default Web path in Server Information

[pritch]

Maybe try to put in the specific server web path (ie http://server1/arsys
for server1 and http://server2/arsys for server2).   If the sticky bit is
turned on with load balancing, the user should be directed to the same
server during that session.

On Wed, 28 Apr 2010 07:45:23 -0500, "Aluru, Radhika"
 wrote:
> Hi Listers,
> 
> We have implemented load balancer for the mid tier server and it is
> working fine. But the only problem we are facing is with the Default web
> path in the server Information. We have given
> http://loadbalanceraliasname/arysy in the default web path. When user is
> clicking on the link that is present in the notification email, he is
> getting an error " User is already connected to another machine".
> 
> Has anyone got ideas on how to resolve this?
> 
> Regards,
> 
> Radhika Aluru
> 
> 
> 
> Confidentiality Note: The information contained in this message, and any
> attachments, may contain confidential and/or privileged material.  It is
> intended solely for the person(s) or entity to which it is addressed. 
Any
> review, retransmission, dissemination, or taking of any action in
> reliance upon this information by persons or entities other than the
> intended recipient(s) is prohibited.  If you received this in error,
please
> contact the sender and delete the material from any computer.
> 
> 
>
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Re: On "Window Loaded" active link doesn't see field values???

[LJ LongWing]

:)good luck with it...it's ugly...but the main concern is you got it
working, right?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: Tuesday, April 27, 2010 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: On "Window Loaded" active link doesn't see field values???

Now it works, when the macro opens an intermediate window, on which an "on
interval" active links fires after 3 seconds. This on interval active link
sees all the field values received on the form (and correctly "processes"
them as I want, and opens the target window with , my main goal).

The same active link, when it fires on "Window Load" on the intermediate or
the target form doesn't work. Meaning can't see the field values on the form
passed by the macro.

Now I have a useless window saying "Opening, please wait..." delaying the
user for 3 seconds before the target window is opened by the on interval
active link.

Me not too happy. But don't see any other way out. It's a bug.

LJ, thanks for your input.

Nicky:
About your question, the field values I want the active links to "see" are
the ones sent as macro parameters, not field defaults. 


--- On Tue, 4/27/10, Rabi Tripathi  wrote:

> From: Rabi Tripathi 
> Subject: Re: On "Window Loaded" active link doesn't see field values???
> To: arslist@ARSLIST.ORG
> Date: Tuesday, April 27, 2010, 12:39 PM
> I absolutely hate to do this, 
> but I can have an "on interval" active link fire on the
> window with interval of 1 sec. When the target window opens
> this way, I am expecting that the window loaded active links
> there will see the field values. Somebody tell me there's a
> different way to do this.
> 
> Not to mess up the main form, I will go with an
> intermediate form that is opened by the macro on which after
> a sec an AL will fire to open the main ticket window and
> close the intermediate window. Ugly ugly.
> 
> --- On Tue, 4/27/10, Rabi Tripathi 
> wrote:
> 
> > From: Rabi Tripathi 
> > Subject: Re: On "Window Loaded" active link doesn't
> see field values???
> > To: arslist@ARSLIST.ORG
> > Date: Tuesday, April 27, 2010, 12:35 PM
> > LJ, log trace is not helping. There
> > are no active links clearing the fields.
> > 
> > I have found absolutely no way to have active links
> (Win
> > Open, Win Loaded) read values passed to a window, if
> the
> > window was **opened by a macro**!!
> > 
> > All fields appear blank to these active links,
> although,
> > when the window fully opens, all the values are right
> there
> > for me to see! It appears that when a macro opens a
> window,
> > there is something funky (I say bug) which makes the
> field
> > values load *after* the Window Loaded event has
> completed.
> > :(
> > 
> > I tried opening the same window with code (open win
> action)
> > and passed values; these values are correctly seen by
> the
> > active links on that form. I tried playing with
> different
> > window modes no luck.
> > 
> > I need to trigger code before the window fully opens,
> based
> > on value received by the window from the macro. Can't
> be
> > done???
> > 
> > 
> > 
> > 
> > --- On Thu, 4/22/10, LJ LongWing 
> > wrote:
> > 
> > > From: LJ LongWing 
> > > Subject: Re: On "Window Loaded" active link
> doesn't
> > see field values???
> > > To: arslist@ARSLIST.ORG
> > > Date: Thursday, April 22, 2010, 1:51 PM
> > > Rabi,
> > > I recommend having AL Logging turned on and see
> if
> > the
> > > field is being set
> > > some time after the AL you are looking
> athappens
> > to me
> > > all the time...I
> > > have AL1 set to fire if value = X, but AL2 fires
> at a
> > later
> > > execution order
> > > setting the field...
> > > 
> > > -Original Message-
> > > From: Action Request System discussion
> list(ARSList)
> > > [mailto:arsl...@arslist.org]
> > > On Behalf Of Rabi Tripathi
> > > Sent: Thursday, April 22, 2010 11:19 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: On "Window Loaded" active link doesn't
> see
> > field
> > > values???
> > > 
> > > I have an active link firing on "Window Loaded".
> It
> > sees a
> > > field as having
> > > no value when it fires. That makes me not happy,
> > because
> > > the value is there
> > > or should be there.
> > > 
> > > The submit window is opened by a macro with a
> > parameter,
> > > and the macro is
> > > correctly populating the parameter value on the
> field.
> > I
> > > can see it when the
> > > window is fully open (meaning active links have
> all
> > > completed firing).
> > > 
> > > When a submit window opens, my understanding is
> that
> > by the
> > > time "Window
> > > Loaded" event occurs, all field values (set by
> "set
> > to
> > > default" feature,
> > > sent with a macro etc) should already be there on
> the
> > > fields, such that on
> > > Window Loaded active links should see the
> values.
> > > 
> > > Why is my active link not seeing the field value?
> I
> > put a
> > > debug message, and
> > > yes, t

Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

[DCI Remedy]

Jiri,

 

I've done a similar upgrade from ARS 7.1 to 7.5.3 and CMDB 2.1 to 7.6.
You'll should do this in phases.  Better check the upgrade path from 7.0.1
to 7.5, I've had to first do the necessary patches (pereqs) before I could
upgrade ARS to 7.5.3.   Plus the necessary patches for CMDB and ITSM before
you go to 7.6.  In a SQL 2005 environment which was server grouped, it took
about 3 hours to do the necessary patching of ARS and CMDB and ITSM
(IM/PM/CM/SLM).  To do the jump to ARS 7.5.3 (at a later date) it took about
an hour, actually it was less than that, but once you take account for
backup and testing and everything else included in an implementation
plan.  The jump to CMDB 7.6.1 took about 3 hours.  ITSM 7.6 upgrade took
about 5 hours on a VM sandbox with 4GB of RAM and a 2.0 processor.  Haven't
rolled out to production yet.

 

You should also rollout the 7.5.x WUT.   For developers, you will need to
familiarize yourself with the new Developer Studio.  As for EndUser
training, you can choose NOT to use the Best Practice Views until you have
trained them accordingly.

 

That should give you a rough estimate.  Hope that helps.

 

Edward Hum

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: April-28-10 8:09 AM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

 

** 

++

Please Read The Disclaimer At The Bottom Of This Email

++

 

Hi,

 

I have been tasked to provide some effort estimates for upgrading our Remedy
environment from ARS 7.0.1 to 7.5 and ITSM applications from 7.0.1 to 7.6
(including CMDB upgrade).

I was wondering if anybody who have been through a similar upgrade could
share their experience.

Would be interesting to know not only time spent on the Remedy technical
side, but also what re-training was required/given to users and what other
technical/non-technical resources you had to use during the upgrade.

 

Thanks

 

Jiri Pospisil

Remedy Specialist

LCH.Clearnet  

 

 


*

 

This email is intended for the named recipient(s) only. Its contents are
confidential and may only be retained by the named recipient(s) and may only
be copied or disclosed with the consent of LCH.Clearnet Limited. If you are
not an intended recipient please delete this e-mail and notify
postmas...@lchclearnet.com.

 

The contents of this email are subject to contract in all cases, and
LCH.Clearnet Limited makes no contractual commitment save where confirmed by
hard copy. LCH.Clearnet Limited accepts no liability, including liability
for negligence, in respect of any statement in this email.

 

LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High
Street, London EC3N 1EA. Recognised as a Clearing House under the Financial
Services & Markets Act 2000. Reg in England No.25932 

Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com

 


*

 

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Re: Default Web path in Server Information

[Lyle Taylor]

I think the second point given by Pritch below is the key.  The load balancer 
between the midtier and the server needs to have session persistence turned on 
so that it always directs a given user to the same backend server during their 
session.  Otherwise, it may direct them to the other server at some point, 
causing it to try to log in the person again, generating the error you're 
seeing.

I would NOT recommend making the default web path point to the specific AR 
servers, however.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: Wednesday, April 28, 2010 6:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Default Web path in Server Information

Maybe try to put in the specific server web path (ie http://server1/arsys
for server1 and http://server2/arsys for server2).   If the sticky bit is
turned on with load balancing, the user should be directed to the same
server during that session.

On Wed, 28 Apr 2010 07:45:23 -0500, "Aluru, Radhika"
 wrote:
> Hi Listers,
> 
> We have implemented load balancer for the mid tier server and it is
> working fine. But the only problem we are facing is with the Default web
> path in the server Information. We have given
> http://loadbalanceraliasname/arysy in the default web path. When user is
> clicking on the link that is present in the notification email, he is
> getting an error " User is already connected to another machine".
> 
> Has anyone got ideas on how to resolve this?
> 
> Regards,
> 
> Radhika Aluru
> 
> 
> 
> Confidentiality Note: The information contained in this message, and any
> attachments, may contain confidential and/or privileged material.  It is
> intended solely for the person(s) or entity to which it is addressed. 
Any
> review, retransmission, dissemination, or taking of any action in
> reliance upon this information by persons or entities other than the
> intended recipient(s) is prohibited.  If you received this in error,
please
> contact the sender and delete the material from any computer.
> 
> 
>
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 NOTICE: This email message is for the sole use of the intended recipient(s) 
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AREA LDAP Integration - please help me to start it

[Ram Rudra]

Hi All,

 

We would like to have our AD integration with our remedy tool. How can I
start it. Any guidance would be appreciated.

 

Thanks & Regards,

Ram Rudra


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Re: AREA LDAP Integration - please help me to start it

[Easter, David]

Best place to start would be the Integration Guide for AR System.  LDAP 
plug-ins are documented in Chapter 8.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 10:04 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP Integration - please help me to start it

**
Hi All,

We would like to have our AD integration with our remedy tool. How can I start 
it. Any guidance would be appreciated.

Thanks & Regards,
Ram Rudra
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Limiting Queries

[Frank Caruso]

Is there a way to limit the number records returned from user tool queries
while at the same time allowing certain groups unlimited query capability?

I want to limit all users form returning more than 1000 records but at the
time allow certain groups unlimited capability.

I know I can set a hard limit on the server but that would apply to
everyone, including my nightly ODBC based reports, which return well over
the 1000 record limit. I also know you can control this from the User tool
but I cannot stop users from changing that value.

Thoughts?

Frank
(18 days left in the desert!)

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Re: Limiting Queries

[Rick Cook]

If you are forcing users to store their preferences on the Preference
Server, you can use workflow to enforce whatever data values on any value in
that form.  So you could set the default value to 1000, but allow workflow
to change the value based on whatever you wanted.  Change the permissions on
that field, though, so that only Administrators and workflow can alter the
value.

If you don't force users to store centralized preferences, they can still
override it by going local with the old ar.ini file.

Rick
On Wed, Apr 28, 2010 at 10:14 AM, Frank Caruso wrote:

> ** Is there a way to limit the number records returned from user tool
> queries while at the same time allowing certain groups unlimited query
> capability?
>
> I want to limit all users form returning more than 1000 records but at the
> time allow certain groups unlimited capability.
>
> I know I can set a hard limit on the server but that would apply to
> everyone, including my nightly ODBC based reports, which return well over
> the 1000 record limit. I also know you can control this from the User tool
> but I cannot stop users from changing that value.
>
> Thoughts?
>
> Frank
> (18 days left in the desert!)
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Limiting Queries

[William Rentfrow]

Add preference records - by policy enforce use of preference records -
and then add workflow so that only users in Group X can change
preference records?
 
Then pre-populate pref records for everyone with it set at 1000?
 

William Rentfrow 
Principal Consultant, StrataCom Inc. 
wrentf...@stratacominc.com 
Blog: www.williamrentfrow.com 
O 715-592-5185 
C 715-410-8056 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Wednesday, April 28, 2010 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Limiting Queries


** Is there a way to limit the number records returned from user tool
queries while at the same time allowing certain groups unlimited query
capability?

I want to limit all users form returning more than 1000 records but at
the time allow certain groups unlimited capability.

I know I can set a hard limit on the server but that would apply to
everyone, including my nightly ODBC based reports, which return well
over the 1000 record limit. I also know you can control this from the
User tool but I cannot stop users from changing that value.

Thoughts?

Frank
(18 days left in the desert!)


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: AREA LDAP Integration - please help me to start it

[LJ LongWing]

Start by reading the 'Integrating with Plug-ins and Third-Party Products'
document starting on 102.  Then read the 'Configuring' starting on 172.
These are for 7.1 versions of the docs..reading those should give you most
if not all the information you need to configure it..if you have any
specific questions, please feel free to come back and ask.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP Integration - please help me to start it

 

** 

Hi All,

 

We would like to have our AD integration with our remedy tool. How can I
start it. Any guidance would be appreciated.

 

Thanks & Regards,

Ram Rudra

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: On "Window Loaded" active link doesn't see field values???

[Rabi Tripathi]

Phil,
This is an interesting piece of information. I will give it a try. 

Nicky:
I wish I could avoid a macro, but I don't know of any other way (than 
DDE/Macro) another (ACD) application can open a window in Remedy User. 

Somebody suggested creating and having Windows open a xx.ARTask file, which 
will trigger a window in Remedy User. This works for a window with empty or 
default field values, or for showing an existing ticket, but I can't have the 
ACD application pass field values to a Submit window through ARTask. Or I don't 
know how.
I'm going to start another thread with ACD in the subject line to find out 
people have their ACD application integrated with Remedy User.

Gary:
The steps you mentioned doesn't solve the problem of win Open and Win Loaded 
active links not seeing the field values.

Fred:
I have the best I can get at v6.3, patch 25. We have 6.3 here, so I am not 
testing with 7.x. It would be interesting to know what happens in 7.

On Tue, Apr 27, 2010 at 1:55 PM, Murnane, Phil  wrote:
All:

Okay, bear with me here because I'm digging _way_ back in my brain.  I 
recall that the interactions between the user's Set Defaults preferences, the 
Window Open/Loaded firing conditions, and field values were causing our project 
team some trouble back in the late '90s.  One of Remedy's engineers suggested 
to have the ALs fire on Gain Focus of the first field listed in the tab order 
for the view instead of using Window Open/Loaded.

We took it a step further and created a display-only field that was 
_always_ first in tab order (the field was named "first in tab order"), and 
placed it underneath another field so the users wouldn't see it.  Something 
about not being able to use a hidden field for this trick is also tickling my 
brain.

FWIW,
--Phil

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]
> On Behalf Of Rabi Tripathi
> Sent: Tuesday, April 27, 2010 4:14 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: On "Window Loaded" active link doesn't see
> field values???
> 
> Now it works, when the macro opens an intermediate window,
> on which an "on
> interval" active links fires after 3 seconds. This on
> interval active link
> sees all the field values received on the form (and
> correctly "processes"
> them as I want, and opens the target window with , my main
> goal).
> 
> The same active link, when it fires on "Window Load" on the
> intermediate or
> the target form doesn't work. Meaning can't see the field
> values on the form
> passed by the macro.
> 
> Now I have a useless window saying "Opening, please
> wait..." delaying the
> user for 3 seconds before the target window is opened by
> the on interval
> active link.
> 
> Me not too happy. But don't see any other way out. It's a
> bug.
> 
> LJ, thanks for your input.
> 


  

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Re: On "Window Loaded" active link doesn't see field values???

[Grooms, Frederick W]

Rabi,
Just an FYI... We ran the 7.1.0 Patch 004 User Tool against our 6.3.0 patch 20 
server for 6 months with no problems (the 6 months part was until we could 
upgrade the server to 7.1.0)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: Wednesday, April 28, 2010 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: On "Window Loaded" active link doesn't see field values???

Phil,
This is an interesting piece of information. I will give it a try. 

Nicky:
I wish I could avoid a macro, but I don't know of any other way (than 
DDE/Macro) another (ACD) application can open a window in Remedy User. 

Somebody suggested creating and having Windows open a xx.ARTask file, which 
will trigger a window in Remedy User. This works for a window with empty or 
default field values, or for showing an existing ticket, but I can't have the 
ACD application pass field values to a Submit window through ARTask. Or I don't 
know how.
I'm going to start another thread with ACD in the subject line to find out 
people have their ACD application integrated with Remedy User.

Gary:
The steps you mentioned doesn't solve the problem of win Open and Win Loaded 
active links not seeing the field values.

Fred:
I have the best I can get at v6.3, patch 25. We have 6.3 here, so I am not 
testing with 7.x. It would be interesting to know what happens in 7.

On Tue, Apr 27, 2010 at 1:55 PM, Murnane, Phil  wrote:
All:

Okay, bear with me here because I'm digging _way_ back in my brain.  I 
recall that the interactions between the user's Set Defaults preferences, the 
Window Open/Loaded firing conditions, and field values were causing our project 
team some trouble back in the late '90s.  One of Remedy's engineers suggested 
to have the ALs fire on Gain Focus of the first field listed in the tab order 
for the view instead of using Window Open/Loaded.

We took it a step further and created a display-only field that was 
_always_ first in tab order (the field was named "first in tab order"), and 
placed it underneath another field so the users wouldn't see it.  Something 
about not being able to use a hidden field for this trick is also tickling my 
brain.

FWIW,
--Phil

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]
> On Behalf Of Rabi Tripathi
> Sent: Tuesday, April 27, 2010 4:14 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: On "Window Loaded" active link doesn't see
> field values???
> 
> Now it works, when the macro opens an intermediate window,
> on which an "on
> interval" active links fires after 3 seconds. This on
> interval active link
> sees all the field values received on the form (and
> correctly "processes"
> them as I want, and opens the target window with , my main
> goal).
> 
> The same active link, when it fires on "Window Load" on the
> intermediate or
> the target form doesn't work. Meaning can't see the field
> values on the form
> passed by the macro.
> 
> Now I have a useless window saying "Opening, please
> wait..." delaying the
> user for 3 seconds before the target window is opened by
> the on interval
> active link.
> 
> Me not too happy. But don't see any other way out. It's a
> bug.
> 
> LJ, thanks for your input.
> 

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Re: AREA LDAP Integration - please help me to start it

[Ram Rudra]

Thanks and Appreciated the Response,

 

May I know the information about "Base DN for Discovery" Field from 'ARDBC
LDAP Configuration' form. What can I give an input there for my Microsoft AD
Server to improve the discovery performance.

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 28, 2010 11:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Start by reading the 'Integrating with Plug-ins and Third-Party Products'
document starting on 102.  Then read the 'Configuring' starting on 172.
These are for 7.1 versions of the docs..reading those should give you most
if not all the information you need to configure it..if you have any
specific questions, please feel free to come back and ask.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP Integration - please help me to start it

 

** 

Hi All,

 

We would like to have our AD integration with our remedy tool. How can I
start it. Any guidance would be appreciated.

 

Thanks & Regards,

Ram Rudra

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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ACD integration with Remedy User: Not able to have active links see received field values

[Rabi Tripathi]

HI all, 
If you have any application on a user's PC (such as ACD software client) 
opening a ticket form (say, submit mode) in Remedy user...
...and you have active links on this form that receive some field values from 
the software and take any action **as the window is opening**

...please let me know the secret of getting this done.

Doing the following, I am NOT able to have active links on the form that opens 
process the info received from the software:
-this software does a DDE Call to run a macro in Remedy user, passes some field 
values as parameters
-Macro causes Remedy User to open that form in submit mode
-Window Loaded active links on this form read received values and take some 
action

My issue is that the Window Loaded active links see all field values as blank. 

That is, when a form is **opened by a macro** (as opposed to: by Open Window 
action in active link, or user manually opening a form), field values appear to 
be loaded on the form, only **after** window loaded event has completed. It's 
supposed to happen before the Window Loaded event.

TIA.

ps: this is an offshoot of this thread 
Re: On "Window Loaded" active link doesn't see field values???


  

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API programs: need lazy guy's version of create/update/query tickets on Windows

[Rabi Tripathi]

Hi all, I need a way a third party Windows application can create/update/query 
tickets in Remedy.

I know there are tons of ways, but if somebody has a sample code in any common 
windows language (.Net? VB? Java?), or better yet a generic program that can 
take form name and field/value pairs etc as parameters (there used to be 
esp_getentry, esp_setentry etc), let me know. I just don't want to spend a lot 
of time to start from scratch.

I can't do Web Services (mismatch of Midtier and ARS versions). I am about to 
search around for a code base to start with, but if anybody has anything handy, 
send my way or let me know. I have perl code in Unix, but porting that over ti 
Windows is some work.

TIA.


  

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Re: ACD integration with Remedy User: Not able to have active links see received field values

[LJ LongWing]

Rabi,
Granted, I don't know how this would work kuz I don't know DDE/OLEbut
instead of having it run a macro, wouldn't it be possible to tell it to open
the window directly?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: Wednesday, April 28, 2010 12:12 PM
To: arslist@ARSLIST.ORG
Subject: ACD integration with Remedy User: Not able to have active links see
received field values

HI all, 
If you have any application on a user's PC (such as ACD software client)
opening a ticket form (say, submit mode) in Remedy user...
...and you have active links on this form that receive some field values
from the software and take any action **as the window is opening**

...please let me know the secret of getting this done.

Doing the following, I am NOT able to have active links on the form that
opens process the info received from the software:
-this software does a DDE Call to run a macro in Remedy user, passes some
field values as parameters
-Macro causes Remedy User to open that form in submit mode
-Window Loaded active links on this form read received values and take some
action

My issue is that the Window Loaded active links see all field values as
blank. 

That is, when a form is **opened by a macro** (as opposed to: by Open Window
action in active link, or user manually opening a form), field values appear
to be loaded on the form, only **after** window loaded event has completed.
It's supposed to happen before the Window Loaded event.

TIA.

ps: this is an offshoot of this thread 
Re: On "Window Loaded" active link doesn't see field values???


  


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Re: Data Management tool error Invalid Product Catalog

[Wilhelm, Chad E]

John,

In the foundation spreadsheets there is a sheet called ProductCatalog, I would 
make sure it is empty.  A clean sheet is 82 KB.

Thank You,
Chad Wilhelm


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Tuesday, April 27, 2010 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Data Management tool error Invalid Product Catalog

**

I've been trying to use the Data Management Tool in 7.5 to load my Foundation 
data from the work sheets provided by BMC.   Remedy converts then into csv file 
format and then loads the data into Remedy.  Once the data is load I run the 
Validate.   After Validation is done all records are mark with an error   
Invalid Product Catalog The work sheets do not contain a column called 
Product Catalog.   I've run logs on the client and the server and can't even 
see when the error feild is being populated.


7.5.00 Patch 003
Windows Server 2003
_

John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |
Email: john.athe...@apcc.com  |   Site: 
www.apc.com/  |   Address: 132 Fairgrounds Road, West 
Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail _attend WWRUG10 
www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: AREA LDAP Integration - please help me to start it

[LJ LongWing]

This information is going to need to come from your AD guys.  It depends
entirely upon your domain structure.  Yours might be

 

OU=Users,DC= GSSAMERICA,DC=com

 

But in all honesty I don't know where your domain admins keep their user
records..don't know if they store them in the Users, or some other
folder..don't know what your structure is.so you will need to check with
them

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Thanks and Appreciated the Response,

 

May I know the information about "Base DN for Discovery" Field from 'ARDBC
LDAP Configuration' form. What can I give an input there for my Microsoft AD
Server to improve the discovery performance.

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 28, 2010 11:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Start by reading the 'Integrating with Plug-ins and Third-Party Products'
document starting on 102.  Then read the 'Configuring' starting on 172.
These are for 7.1 versions of the docs..reading those should give you most
if not all the information you need to configure it..if you have any
specific questions, please feel free to come back and ask.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP Integration - please help me to start it

 

** 

Hi All,

 

We would like to have our AD integration with our remedy tool. How can I
start it. Any guidance would be appreciated.

 

Thanks & Regards,

Ram Rudra

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Future of OLE/DDE integrations?

[Juan Ingles]

Ravi's current posts re:ACD integration have got me wondering again

Anyone have any notion of how OLE/DDE and run-macro integrations will
work in a post ARS 8.0 world?  (i.e. without the user tool)

Juan Ingles

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Re: Future of OLE/DDE integrations?

[Guillaume Rheault]

They just won't run

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Juan Ingles [juan.n...@gmail.com]
Sent: Wednesday, April 28, 2010 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Future of OLE/DDE integrations?

Ravi's current posts re:ACD integration have got me wondering again

Anyone have any notion of how OLE/DDE and run-macro integrations will
work in a post ARS 8.0 world?  (i.e. without the user tool)

Juan Ingles

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Re: Data Management tool error Invalid Product Catalog

[John Atherly]

I was empty until I added in the information in different columnsCI 
Type,   Product, Categorization Tier 1, Product Categorization Tier 2, 
Product Categorization Tier 3,  Suite Definition,Map to Global, 
Status

Column's that are blank   Product Name,   Manufacturer,  DataTags
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 




"Wilhelm, Chad E"  
Sent by: "Action Request System discussion list(ARSList)" 

04/28/2010 02:26 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Data Management tool   error Invalid Product Catalog






** 
John,
 
In the foundation spreadsheets there is a sheet called ProductCatalog, I 
would make sure it is empty.  A clean sheet is 82 KB.
 
Thank You,
Chad Wilhelm
 
 
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Tuesday, April 27, 2010 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Data Management tool error Invalid Product Catalog
 
** 

I've been trying to use the Data Management Tool in 7.5 to load my 
Foundation data from the work sheets provided by BMC.   Remedy converts 
then into csv file format and then loads the data into Remedy.  Once the 
data is load I run the Validate.   After Validation is done all records 
are mark with an error   Invalid Product Catalog The work sheets do 
not contain a column called Product Catalog.   I've run logs on the client 
and the server and can't even see when the error feild is being populated. 
  


7.5.00 Patch 003 
Windows Server 2003
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail _attend 
WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: Data Management tool error Invalid Product Catalog

[Tommy Morris]

You have to have Product name and Manufacturer in order for the Prod Cat
to be valid. At least you do from the App Admin console.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Wednesday, April 28, 2010 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data Management tool error Invalid Product Catalog

 

** 
I was empty until I added in the information in different columnsCI
Type,   Product, Categorization Tier 1,Product Categorization
Tier 2,Product Categorization Tier 3,Suite Definition,
Map to Global,  Status 

Column's that are blank   Product Name,   Manufacturer,  DataTags

_ 

John Atherly  |   APC by Schneider Electric   |  Information, Process &
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com    |
Site: www.apc.com/    |   Address: 132 Fairgrounds
Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 




"Wilhelm, Chad E"  
Sent by: "Action Request System discussion list(ARSList)"
 

04/28/2010 02:26 PM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc


Subject

Re: Data Management tool   error Invalid Product Catalog

 






** 
John, 
  
In the foundation spreadsheets there is a sheet called ProductCatalog, I
would make sure it is empty.  A clean sheet is 82 KB. 
  
Thank You, 
Chad Wilhelm 
  
  
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Tuesday, April 27, 2010 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Data Management tool error Invalid Product Catalog 
  
** 

I've been trying to use the Data Management Tool in 7.5 to load my
Foundation data from the work sheets provided by BMC.   Remedy converts
then into csv file format and then loads the data into Remedy.  Once the
data is load I run the Validate.   After Validation is done all records
are mark with an error   Invalid Product Catalog The work sheets do
not contain a column called Product Catalog.   I've run logs on the
client and the server and can't even see when the error feild is being
populated.   


7.5.00 Patch 003 
Windows Server 2003

_ 

John Atherly  |   APC by Schneider Electric   |  Information, Process &
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com    |
Site: www.apc.com/    |   Address: 132 Fairgrounds
Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail _attend
WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: AREA LDAP Integration - please help me to start it

[Ram Rudra]

Thanks LJ as of now,

 

My Base User configuration done by your guidance now am doing from there
onwards. your help is really appreciated in this regard.

 

Thanks a ton

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, April 29, 2010 12:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

This information is going to need to come from your AD guys.  It depends
entirely upon your domain structure.  Yours might be

 

OU=Users,DC= GSSAMERICA,DC=com

 

But in all honesty I don't know where your domain admins keep their user
records..don't know if they store them in the Users, or some other
folder..don't know what your structure is.so you will need to check with
them

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Thanks and Appreciated the Response,

 

May I know the information about "Base DN for Discovery" Field from 'ARDBC
LDAP Configuration' form. What can I give an input there for my Microsoft AD
Server to improve the discovery performance.

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 28, 2010 11:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Start by reading the 'Integrating with Plug-ins and Third-Party Products'
document starting on 102.  Then read the 'Configuring' starting on 172.
These are for 7.1 versions of the docs..reading those should give you most
if not all the information you need to configure it..if you have any
specific questions, please feel free to come back and ask.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP Integration - please help me to start it

 

** 

Hi All,

 

We would like to have our AD integration with our remedy tool. How can I
start it. Any guidance would be appreciated.

 

Thanks & Regards,

Ram Rudra

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Future of OLE/DDE integrations?

[LJ LongWing]

They will need to utilize the client that's availableMid-Tier...ya know,
launch browser, pass information in through URL, etc

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Juan Ingles
Sent: Wednesday, April 28, 2010 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Future of OLE/DDE integrations?

Ravi's current posts re:ACD integration have got me wondering again

Anyone have any notion of how OLE/DDE and run-macro integrations will
work in a post ARS 8.0 world?  (i.e. without the user tool)

Juan Ingles


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Re: Future of OLE/DDE integrations?

[Rick Cook]

Think that AIE might be part of that solution?  Or is it too limited?

Rick
On Wed, Apr 28, 2010 at 12:18 PM, LJ LongWing  wrote:

> They will need to utilize the client that's availableMid-Tier...ya
> know,
> launch browser, pass information in through URL, etc
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Juan Ingles
> Sent: Wednesday, April 28, 2010 12:46 PM
> To: arslist@ARSLIST.ORG
> Subject: Future of OLE/DDE integrations?
>
> Ravi's current posts re:ACD integration have got me wondering again
>
> Anyone have any notion of how OLE/DDE and run-macro integrations will
> work in a post ARS 8.0 world?  (i.e. without the user tool)
>
> Juan Ingles
>
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

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Re: Data Management tool error Invalid Product Catalog

[John Atherly]

You got my hopes up with your responce but I entered in data into those 
column and I get the same error. 

Thanks
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 




Tommy Morris  
Sent by: "Action Request System discussion list(ARSList)" 

04/28/2010 03:11 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Data Management tool   error Invalid Product Catalog






** 
You have to have Product name and Manufacturer in order for the Prod Cat 
to be valid. At least you do from the App Admin console.
 
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Wednesday, April 28, 2010 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data Management tool error Invalid Product Catalog
 
** 
I was empty until I added in the information in different columnsCI 
Type,   Product, Categorization Tier 1,Product Categorization Tier 
2,Product Categorization Tier 3,Suite Definition, Map to 
Global,  Status 

Column's that are blank   Product Name,   Manufacturer,  DataTags
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 



"Wilhelm, Chad E"  
Sent by: "Action Request System discussion list(ARSList)" 
 
04/28/2010 02:26 PM 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: Data Management tool   error Invalid Product Catalog
 








** 
John, 
  
In the foundation spreadsheets there is a sheet called ProductCatalog, I 
would make sure it is empty.  A clean sheet is 82 KB. 
  
Thank You, 
Chad Wilhelm 
  
  
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Tuesday, April 27, 2010 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Data Management tool error Invalid Product Catalog 
 
** 

I've been trying to use the Data Management Tool in 7.5 to load my 
Foundation data from the work sheets provided by BMC.   Remedy converts 
then into csv file format and then loads the data into Remedy.  Once the 
data is load I run the Validate.   After Validation is done all records 
are mark with an error   Invalid Product Catalog The work sheets do 
not contain a column called Product Catalog.   I've run logs on the client 
and the server and can't even see when the error feild is being populated. 
  


7.5.00 Patch 003 
Windows Server 2003
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail _attend 
WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Future of OLE/DDE integrations?

[Juan Ingles]

LOL Guillaume. I guess I asked for that. ;)

Let me rephrase for the rest of you liter-ARSLists...
Anyone have any info/ideas on integration mechanisms that will be
available for providing the functionality that soon to be non-running
OLE/DDE/RunMacro integrations currently provide?

I'm envisioning a world of javascript maintenance nightmares. And THAT
might not even be an option with the current penchant for Flash.

Juan Ingles



On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault  wrote:
> They just won't run
>
> Guillaume
>
> 
> From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
> behalf of Juan Ingles [juan.n...@gmail.com]
> Sent: Wednesday, April 28, 2010 2:46 PM
> To: arslist@ARSLIST.ORG
> Subject: Future of OLE/DDE integrations?
>
> Ravi's current posts re:ACD integration have got me wondering again
>
> Anyone have any notion of how OLE/DDE and run-macro integrations will
> work in a post ARS 8.0 world?  (i.e. without the user tool)
>
> Juan Ingles
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

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Re: Future of OLE/DDE integrations?

[Grooms, Frederick W]

I doubt that AIE would help as most ACD integrations only populate some of the 
fields.  The rest of the fields are human entered before the ticket is created.

You can pass fields on the URL to Mid-Tier with no problems.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 28, 2010 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

**
Think that AIE might be part of that solution?  Or is it too limited?

Rick


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 28, 2010 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

They will need to utilize the client that's availableMid-Tier...ya know,
launch browser, pass information in through URL, etc

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Juan 
Ingles
Sent: Wednesday, April 28, 2010 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Future of OLE/DDE integrations?

Ravi's current posts re:ACD integration have got me wondering again

Anyone have any notion of how OLE/DDE and run-macro integrations will
work in a post ARS 8.0 world?  (i.e. without the user tool)

Juan Ingles



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Re: Future of OLE/DDE integrations?

[LJ LongWing]

Never used AIE..

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 28, 2010 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

 

** 

Think that AIE might be part of that solution?  Or is it too limited?

 

Rick

On Wed, Apr 28, 2010 at 12:18 PM, LJ LongWing  wrote:

They will need to utilize the client that's availableMid-Tier...ya know,
launch browser, pass information in through URL, etc

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Juan Ingles
Sent: Wednesday, April 28, 2010 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Future of OLE/DDE integrations?

Ravi's current posts re:ACD integration have got me wondering again

Anyone have any notion of how OLE/DDE and run-macro integrations will
work in a post ARS 8.0 world?  (i.e. without the user tool)

Juan Ingles


___
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Answers Are"


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Re: AREA LDAP Integration - please help me to start it

[Ram Rudra]

Thanks for the reply,

 

In a configuration of LDAP with ARSystem

 

"To map LDAP groups to AR System groups" - May I know what I have to mention
in 'LDAP Group name' and 'ARSystem Group' field under 'EA' tab in Server
information form. 

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, April 29, 2010 12:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

This information is going to need to come from your AD guys.  It depends
entirely upon your domain structure.  Yours might be

 

OU=Users,DC= GSSAMERICA,DC=com

 

But in all honesty I don't know where your domain admins keep their user
records..don't know if they store them in the Users, or some other
folder..don't know what your structure is.so you will need to check with
them

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Thanks and Appreciated the Response,

 

May I know the information about "Base DN for Discovery" Field from 'ARDBC
LDAP Configuration' form. What can I give an input there for my Microsoft AD
Server to improve the discovery performance.

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 28, 2010 11:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Start by reading the 'Integrating with Plug-ins and Third-Party Products'
document starting on 102.  Then read the 'Configuring' starting on 172.
These are for 7.1 versions of the docs..reading those should give you most
if not all the information you need to configure it..if you have any
specific questions, please feel free to come back and ask.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP Integration - please help me to start it

 

** 

Hi All,

 

We would like to have our AD integration with our remedy tool. How can I
start it. Any guidance would be appreciated.

 

Thanks & Regards,

Ram Rudra

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Future of OLE/DDE integrations?

[Guillaume Rheault]

hey Juan, this is no laughing matter :-)  (or is it??)

For integrations between the Remedy User tool and another app, that rely on 
Windows for communications, such as the telephony integrations , this is the 
death knell, or a total rewrite ...

As you suggested, the only thing that you may do is explore the actual 
javascript used to send events , so that an active link that fires on event 
will catch the message coming from the other application...

As recent as a couple of years ago, I did an integration between the Remedy 
User tool and the Avaya IP agent, and the only possible way was with Windows 
DDE, as bad and archaic as it sounds

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Juan Ingles [juan.n...@gmail.com]
Sent: Wednesday, April 28, 2010 3:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

LOL Guillaume. I guess I asked for that. ;)

Let me rephrase for the rest of you liter-ARSLists...
Anyone have any info/ideas on integration mechanisms that will be
available for providing the functionality that soon to be non-running
OLE/DDE/RunMacro integrations currently provide?

I'm envisioning a world of javascript maintenance nightmares. And THAT
might not even be an option with the current penchant for Flash.

Juan Ingles



On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault  wrote:
> They just won't run
>
> Guillaume
>
> 
> From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
> behalf of Juan Ingles [juan.n...@gmail.com]
> Sent: Wednesday, April 28, 2010 2:46 PM
> To: arslist@ARSLIST.ORG
> Subject: Future of OLE/DDE integrations?
>
> Ravi's current posts re:ACD integration have got me wondering again
>
> Anyone have any notion of how OLE/DDE and run-macro integrations will
> work in a post ARS 8.0 world?  (i.e. without the user tool)
>
> Juan Ingles
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

___
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Re: AREA LDAP Integration - please help me to start it

[LJ LongWing]

I've never used the LDAP->ARS mapping feature, sorry..I have no experience
that can help you there.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Thanks for the reply,

 

In a configuration of LDAP with ARSystem

 

"To map LDAP groups to AR System groups" - May I know what I have to mention
in 'LDAP Group name' and 'ARSystem Group' field under 'EA' tab in Server
information form. 

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, April 29, 2010 12:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

This information is going to need to come from your AD guys.  It depends
entirely upon your domain structure.  Yours might be

 

OU=Users,DC= GSSAMERICA,DC=com

 

But in all honesty I don't know where your domain admins keep their user
records..don't know if they store them in the Users, or some other
folder..don't know what your structure is.so you will need to check with
them

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Thanks and Appreciated the Response,

 

May I know the information about "Base DN for Discovery" Field from 'ARDBC
LDAP Configuration' form. What can I give an input there for my Microsoft AD
Server to improve the discovery performance.

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 28, 2010 11:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Start by reading the 'Integrating with Plug-ins and Third-Party Products'
document starting on 102.  Then read the 'Configuring' starting on 172.
These are for 7.1 versions of the docs..reading those should give you most
if not all the information you need to configure it..if you have any
specific questions, please feel free to come back and ask.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP Integration - please help me to start it

 

** 

Hi All,

 

We would like to have our AD integration with our remedy tool. How can I
start it. Any guidance would be appreciated.

 

Thanks & Regards,

Ram Rudra

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


___
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attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Future of OLE/DDE integrations?

[LJ LongWing]

Does Windows DDE not have the ability to interact with a Web client?is
that not even an option?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, April 28, 2010 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

hey Juan, this is no laughing matter :-)  (or is it??)

For integrations between the Remedy User tool and another app, that rely on
Windows for communications, such as the telephony integrations , this is the
death knell, or a total rewrite ...

As you suggested, the only thing that you may do is explore the actual
javascript used to send events , so that an active link that fires on event
will catch the message coming from the other application...

As recent as a couple of years ago, I did an integration between the Remedy
User tool and the Avaya IP agent, and the only possible way was with Windows
DDE, as bad and archaic as it sounds

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Juan Ingles [juan.n...@gmail.com]
Sent: Wednesday, April 28, 2010 3:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

LOL Guillaume. I guess I asked for that. ;)

Let me rephrase for the rest of you liter-ARSLists...
Anyone have any info/ideas on integration mechanisms that will be
available for providing the functionality that soon to be non-running
OLE/DDE/RunMacro integrations currently provide?

I'm envisioning a world of javascript maintenance nightmares. And THAT
might not even be an option with the current penchant for Flash.

Juan Ingles



On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault 
wrote:
> They just won't run
>
> Guillaume
>
> 
> From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Juan Ingles [juan.n...@gmail.com]
> Sent: Wednesday, April 28, 2010 2:46 PM
> To: arslist@ARSLIST.ORG
> Subject: Future of OLE/DDE integrations?
>
> Ravi's current posts re:ACD integration have got me wondering again
>
> Anyone have any notion of how OLE/DDE and run-macro integrations will
> work in a post ARS 8.0 world?  (i.e. without the user tool)
>
> Juan Ingles
>
>

___
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>
>

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Re: Future of OLE/DDE integrations?

[Guillaume Rheault]

I have no idea as you know, windows DDE is really really old, it is 
pre-Internet (as we know it today), so I would think no
Although Microsoft maintained, grudgingly, DDE in Vista, I don't even know if 
Windows 7 supports that...


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of LJ LongWing [lj.longw...@gmail.com]
Sent: Wednesday, April 28, 2010 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

Does Windows DDE not have the ability to interact with a Web client?is
that not even an option?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, April 28, 2010 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

hey Juan, this is no laughing matter :-)  (or is it??)

For integrations between the Remedy User tool and another app, that rely on
Windows for communications, such as the telephony integrations , this is the
death knell, or a total rewrite ...

As you suggested, the only thing that you may do is explore the actual
javascript used to send events , so that an active link that fires on event
will catch the message coming from the other application...

As recent as a couple of years ago, I did an integration between the Remedy
User tool and the Avaya IP agent, and the only possible way was with Windows
DDE, as bad and archaic as it sounds

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Juan Ingles [juan.n...@gmail.com]
Sent: Wednesday, April 28, 2010 3:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

LOL Guillaume. I guess I asked for that. ;)

Let me rephrase for the rest of you liter-ARSLists...
Anyone have any info/ideas on integration mechanisms that will be
available for providing the functionality that soon to be non-running
OLE/DDE/RunMacro integrations currently provide?

I'm envisioning a world of javascript maintenance nightmares. And THAT
might not even be an option with the current penchant for Flash.

Juan Ingles



On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault 
wrote:
> They just won't run
>
> Guillaume
>
> 
> From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Juan Ingles [juan.n...@gmail.com]
> Sent: Wednesday, April 28, 2010 2:46 PM
> To: arslist@ARSLIST.ORG
> Subject: Future of OLE/DDE integrations?
>
> Ravi's current posts re:ACD integration have got me wondering again
>
> Anyone have any notion of how OLE/DDE and run-macro integrations will
> work in a post ARS 8.0 world?  (i.e. without the user tool)
>
> Juan Ingles
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>

___
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> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>


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Re: Future of OLE/DDE integrations?

[Rick Cook]

According to Microsoft, DDE is still active in Windows 7 - and Office 2007,
though there are some security restrictions that would limit its use.
Google Windows 7 DDE, and you will get more details.

Rick
On Wed, Apr 28, 2010 at 2:04 PM, Guillaume Rheault wrote:

> I have no idea as you know, windows DDE is really really old, it is
> pre-Internet (as we know it today), so I would think no
> Although Microsoft maintained, grudgingly, DDE in Vista, I don't even know
> if Windows 7 supports that...
>
> 
> From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
> on behalf of LJ LongWing [lj.longw...@gmail.com]
> Sent: Wednesday, April 28, 2010 5:01 PM
>  To: arslist@ARSLIST.ORG
> Subject: Re: Future of OLE/DDE integrations?
>
> Does Windows DDE not have the ability to interact with a Web client?is
> that not even an option?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
> Sent: Wednesday, April 28, 2010 2:42 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Future of OLE/DDE integrations?
>
> hey Juan, this is no laughing matter :-)  (or is it??)
>
> For integrations between the Remedy User tool and another app, that rely on
> Windows for communications, such as the telephony integrations , this is
> the
> death knell, or a total rewrite ...
>
> As you suggested, the only thing that you may do is explore the actual
> javascript used to send events , so that an active link that fires on event
> will catch the message coming from the other application...
>
> As recent as a couple of years ago, I did an integration between the Remedy
> User tool and the Avaya IP agent, and the only possible way was with
> Windows
> DDE, as bad and archaic as it sounds
>
> Guillaume
>
> 
> From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
> on behalf of Juan Ingles [juan.n...@gmail.com]
> Sent: Wednesday, April 28, 2010 3:28 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Future of OLE/DDE integrations?
>
> LOL Guillaume. I guess I asked for that. ;)
>
> Let me rephrase for the rest of you liter-ARSLists...
> Anyone have any info/ideas on integration mechanisms that will be
> available for providing the functionality that soon to be non-running
> OLE/DDE/RunMacro integrations currently provide?
>
> I'm envisioning a world of javascript maintenance nightmares. And THAT
> might not even be an option with the current penchant for Flash.
>
> Juan Ingles
>
>
>
> On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault 
> wrote:
> > They just won't run
> >
> > Guillaume
> >
> > 
> > From: Action Request System discussion list(ARSList) [
> arsl...@arslist.org]
> on behalf of Juan Ingles [juan.n...@gmail.com]
> > Sent: Wednesday, April 28, 2010 2:46 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Future of OLE/DDE integrations?
> >
> > Ravi's current posts re:ACD integration have got me wondering again
> >
> > Anyone have any notion of how OLE/DDE and run-macro integrations will
> > work in a post ARS 8.0 world?  (i.e. without the user tool)
> >
> > Juan Ingles
> >
> >
>
> 
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> >
> >
>
> 
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> >
>
>
> 
> ___
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>
>
> 
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>
>
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>
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Re: Future of OLE/DDE integrations?

[LJ LongWing]

WellDDE 'fell by the way side' when OLE came outI'm sure these
integration systems support OLE?I'm positive that you can do OLE with
IE/your fav web browser

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, April 28, 2010 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

I have no idea as you know, windows DDE is really really old, it is
pre-Internet (as we know it today), so I would think no
Although Microsoft maintained, grudgingly, DDE in Vista, I don't even know
if Windows 7 supports that...


From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of LJ LongWing [lj.longw...@gmail.com]
Sent: Wednesday, April 28, 2010 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

Does Windows DDE not have the ability to interact with a Web client?is
that not even an option?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, April 28, 2010 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

hey Juan, this is no laughing matter :-)  (or is it??)

For integrations between the Remedy User tool and another app, that rely on
Windows for communications, such as the telephony integrations , this is the
death knell, or a total rewrite ...

As you suggested, the only thing that you may do is explore the actual
javascript used to send events , so that an active link that fires on event
will catch the message coming from the other application...

As recent as a couple of years ago, I did an integration between the Remedy
User tool and the Avaya IP agent, and the only possible way was with Windows
DDE, as bad and archaic as it sounds

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Juan Ingles [juan.n...@gmail.com]
Sent: Wednesday, April 28, 2010 3:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

LOL Guillaume. I guess I asked for that. ;)

Let me rephrase for the rest of you liter-ARSLists...
Anyone have any info/ideas on integration mechanisms that will be
available for providing the functionality that soon to be non-running
OLE/DDE/RunMacro integrations currently provide?

I'm envisioning a world of javascript maintenance nightmares. And THAT
might not even be an option with the current penchant for Flash.

Juan Ingles



On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault 
wrote:
> They just won't run
>
> Guillaume
>
> 
> From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Juan Ingles [juan.n...@gmail.com]
> Sent: Wednesday, April 28, 2010 2:46 PM
> To: arslist@ARSLIST.ORG
> Subject: Future of OLE/DDE integrations?
>
> Ravi's current posts re:ACD integration have got me wondering again
>
> Anyone have any notion of how OLE/DDE and run-macro integrations will
> work in a post ARS 8.0 world?  (i.e. without the user tool)
>
> Juan Ingles
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>


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Set multiple Status levels in a guide.

[Reiser, John J]

Hello Listers,

ARS 7.1 Patch 6
MS SQL 2005

I am trying to get a guide to run multiple filters that step through the status 
levels in our home grown Helpdesk.

I record the Status-History.TIME.XYZ values to gather metrics.
We need to prevent tickets from skipping certain status levels but the Helpdesk 
Supervisor wants the ability to click a "Quick Close" button.
This button will be used at submit time to set the Status-History.TIME.New, 
Status-History.TIME.Assigned, Status-History.TIME.Resolved and the AutoClose 
date field.

I want it to simulate the action of stepping through the status values or just 
recording the time in the Status-History.Time values.

I tried making two filters that do SET fields Status - Assigned and Status - 
Resolved respectively.  I run them in a guide but the only status value that 
gets set is the one associated with the second filter in the guide. ( If is 
swap them the ticket is Assigned and not Resolved.)

TIA,
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me


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Re: Future of OLE/DDE integrations?

[Guillaume Rheault]

well,  back then, the Avaya IP Agent couldl only communicate with the Remedy 
User tool via DDE; it could not use OLE.
I guess Avaya got too lazy to update it, and assumed DDE was good enough... 
they may be right in a way, since Microsoft is still keeping DDE alive...
One day Microsoft will say "NO MORE DDE" and all these companies that rely on 
it will be forced to update their archaic interfaces


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of LJ LongWing [lj.longw...@gmail.com]
Sent: Wednesday, April 28, 2010 5:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

WellDDE 'fell by the way side' when OLE came outI'm sure these
integration systems support OLE?I'm positive that you can do OLE with
IE/your fav web browser

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, April 28, 2010 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

I have no idea as you know, windows DDE is really really old, it is
pre-Internet (as we know it today), so I would think no
Although Microsoft maintained, grudgingly, DDE in Vista, I don't even know
if Windows 7 supports that...


From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of LJ LongWing [lj.longw...@gmail.com]
Sent: Wednesday, April 28, 2010 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

Does Windows DDE not have the ability to interact with a Web client?is
that not even an option?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, April 28, 2010 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

hey Juan, this is no laughing matter :-)  (or is it??)

For integrations between the Remedy User tool and another app, that rely on
Windows for communications, such as the telephony integrations , this is the
death knell, or a total rewrite ...

As you suggested, the only thing that you may do is explore the actual
javascript used to send events , so that an active link that fires on event
will catch the message coming from the other application...

As recent as a couple of years ago, I did an integration between the Remedy
User tool and the Avaya IP agent, and the only possible way was with Windows
DDE, as bad and archaic as it sounds

Guillaume

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Re: Set multiple Status levels in a guide.

[Rick Cook]

If you only need two values, what about having the first Filter fire in
Phase 1?  Would that make any difference?  I was also thinking of an AL
guide, because you can force the Commit Changes action in an AL.

Or, maybe just fire the first one in that guide, then have the other one in
another guide that fires After Modify.

Rick
On Wed, Apr 28, 2010 at 2:35 PM, Reiser, John J wrote:

> **
>
> Hello Listers,
>
>
>
> ARS 7.1 Patch 6
>
> MS SQL 2005
>
>
>
> I am trying to get a guide to run multiple filters that step through the
> status levels in our home grown Helpdesk.
>
>
>
> I record the Status-History.TIME.XYZ values to gather metrics.
>
> We need to prevent tickets from skipping certain status levels but the
> Helpdesk Supervisor wants the ability to click a “Quick Close” button.
>
> This button will be used at submit time to set the Status-History.TIME.New,
> Status-History.TIME.Assigned, Status-History.TIME.Resolved and the AutoClose
> date field.
>
>
>
> I want it to simulate the action of stepping through the status values or
> just recording the time in the Status-History.Time values.
>
>
>
> I tried making two filters that do SET fields Status – Assigned and Status
> – Resolved respectively.  I run them in a guide but the only status value
> that gets set is the one associated with the second filter in the guide. (
> If is swap them the ticket is Assigned and not Resolved.)
>
>
>
> TIA,
>
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: API programs: need lazy guy's version of create/update/query tickets on Windows

[Axton]

A series of .net utilities for just this purpose:

http://arswiki.org/projects/dotnetutil

Compiled versions are available for download on the downloads tab.

Axton

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Wed, Apr 28, 2010 at 1:24 PM, Rabi Tripathi  wrote:
> Hi all, I need a way a third party Windows application can
create/update/query tickets in Remedy.
>
> I know there are tons of ways, but if somebody has a sample code in any
common windows language (.Net? VB? Java?), or better yet a generic program
that can take form name and field/value pairs etc as parameters (there used
to be esp_getentry, esp_setentry etc), let me know. I just don't want to
spend a lot of time to start from scratch.
>
> I can't do Web Services (mismatch of Midtier and ARS versions). I am about
to search around for a code base to start with, but if anybody has anything
handy, send my way or let me know. I have perl code in Unix, but porting
that over ti Windows is some work.
>
> TIA.
>
>
>
>
>
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>

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Re: Delete Option

[josepht]

I used this method to lock down both Modify All and Delete permissions on all
of our current forms. But I wanted the administrator to still have access to
these options so i created a view with them enabled.

Now the only problem is the Default Form View field available on the
Advanced tab of the User Options under Tools. If a user knew the name of the
Admistrator view, they could enter it into that field, and then open that
view for all the forms that they can reach from the object list and using
any workflow that does not specify a specific view. Granted for regular
Users this will only grant Modify All permissions and they would need to
know the exact name of the view for all forms, but this is still a loophole
that could be exploited. 

Is there any way to disable this field in the menu or to deny permissions to
certain views? I have gone into the actual User Preference form and disabled
that field, but it still works in the menu item. The closest i could get to
blocking it was a filter that set the default view to null if the user is
not an administrator, but this does not seem to apply to the user until the
next time they log in. But durring the session that they specify a default
view the name they entered remains in use. I can not get this to overwrite
their entry while they are in the options pop-up which would be the ideal
place to do it.




Gary Roach wrote:
> 
> List,
> 
> Is it possible to remove the Delete option in the tool bar so users cannot 
> delete records ?   Currently, they can go to ->Actions ->Delete and delete 
> records.  I had a filter that ran on Delete but, it was somehow causing my 
> archiving not to run.  I disabled it and archiving ran.  I still do not 
> want the users to be able to delete records.
> 
> Adminstrator=6.3 patch 15 
> HP-UX 
> Client=6.00.01 patch1364 
> 
> Thank you,
> 
> Gary Roach
> Project Services Analyst
> gary.ro...@kennametal.com
> T  724.539.1510
> F  724.539.5797
> 
> Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | 
> www.kennametal.com
> 
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> 
> 

-- 
View this message in context: 
http://old.nabble.com/Delete-Option-tp19991664p28394604.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Set multiple Status levels in a guide.

[Grooms, Frederick W]

What you need to do is to perform some sort of commit between the setting of 
the status values.   It depends on what your button does.   One method is to 
use Active Link(s) and perform a Commit Changes action between setting the 
values.  If you really want to use Filters (so the user can do a Set All) you 
can always do a Push action to the same form setting the Status = Status + 1

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 28, 2010 4:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Set multiple Status levels in a guide.

**
If you only need two values, what about having the first Filter fire in Phase 
1?  Would that make any difference?  I was also thinking of an AL guide, 
because you can force the Commit Changes action in an AL.

Or, maybe just fire the first one in that guide, then have the other one in 
another guide that fires After Modify.

Rick
On Wed, Apr 28, 2010 at 2:35 PM, Reiser, John J 
mailto:john.j.rei...@lmco.com>> wrote:
**
Hello Listers,
ARS 7.1 Patch 6
MS SQL 2005
I am trying to get a guide to run multiple filters that step through the status 
levels in our home grown Helpdesk.
I record the Status-History.TIME.XYZ values to gather metrics.
We need to prevent tickets from skipping certain status levels but the Helpdesk 
Supervisor wants the ability to click a "Quick Close" button.
This button will be used at submit time to set the Status-History.TIME.New, 
Status-History.TIME.Assigned, Status-History.TIME.Resolved and the AutoClose 
date field.
I want it to simulate the action of stepping through the status values or just 
recording the time in the Status-History.Time values.
I tried making two filters that do SET fields Status - Assigned and Status - 
Resolved respectively.  I run them in a guide but the only status value that 
gets set is the one associated with the second filter in the guide. ( If is 
swap them the ticket is Assigned and not Resolved.)
TIA,
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me



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Re: Delete Option (Solved)

[josepht]

I used this method to lock down both Modify All and Delete permissions on all
of our current forms. But I wanted the administrator to still have access to
these options so I created a view with them enabled.

Now the only problem is the Default Form View field available on the
Advanced tab of the User Options under Tools. If a user knew the name of the
Admistrator view, they could enter it into that field, and then open that
view for all the forms that they can reach from the object list and using
any workflow that does not specify a specific view. Granted for regular
Users this will only grant Modify All permissions and they would need to
know the exact name of the view for all forms, but this is still a loophole
that could be exploited. 

Is there any way to disable this field in the menu or to deny permissions to
certain views? I have gone into the actual User Preference form and disabled
that field, but it still works in the menu item. The closest i could get to
blocking it was an active link that set the default view to null if the user
is not an administrator, but this does not seem to apply to the user until
the next time they log in. But durring the session that they specify a
default view the name they entered remains in use. I can not get this to
overwrite their entry while they are in the options pop-up which would be
the ideal place to do it.

Gary Roach wrote:
> 
> This works great.  Thank you all for your responses.
> 
> Thank you,
> 
> Gary Roach
> Project Services Analyst
> gary.ro...@kennametal.com
> T  724.539.1510
> F  724.539.5797
> 
> Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | 
> www.kennametal.com
> 
> 
> 
> 
> Rohini Prasher  
> Sent by: "Action Request System discussion list(ARSList)" 
> 
> 10/15/2008 07:42 AM
> Please respond to
> arslist@ARSLIST.ORG
> 
> 
> To
> arslist@ARSLIST.ORG
> cc
> 
> Subject
> Re: Delete Option
> 
> 
> 
> 
> 
> 
> ** 
> You can do this in aradmin, select the required view of the form, open 
> view properties, in menu access tab of view properties, deselect delete 
> option.
>  
> Regards,
> Rohini Prasher
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Gary Roach
> Sent: Wednesday, October 15, 2008 5:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Delete Option
>  
> ** 
> List, 
> 
> Is it possible to remove the Delete option in the tool bar so users cannot 
> delete records ?   Currently, they can go to ->Actions ->Delete and delete 
> records.  I had a filter that ran on Delete but, it was somehow causing my 
> archiving not to run.  I disabled it and archiving ran.  I still do not 
> want the users to be able to delete records. 
> 
> Adminstrator=6.3 patch 15 
> HP-UX 
> Client=6.00.01 patch1364 
> 
> Thank you,
> 
> Gary Roach
> Project Services Analyst
> gary.ro...@kennametal.com
> T  724.539.1510
> F  724.539.5797
> 
> Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | 
> www.kennametal.com
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Re: AREA LDAP Integration - please help me to start it

[Konrad Banasiak]

Hi,

 

You can use ldap browser (  www.ldapbrowser.com)
to navigate on the ldap tree.

This tool will help you configure arealdap plugin.

 

Cheers

 

Konrad

 

TopPositions

Really only one secure Plugin SSO for BM Remedy AR System.

Http://www.remedy-sso.com

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 28, 2010 11:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

I've never used the LDAP->ARS mapping feature, sorry..I have no experience
that can help you there.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Thanks for the reply,

 

In a configuration of LDAP with ARSystem

 

"To map LDAP groups to AR System groups" - May I know what I have to mention
in 'LDAP Group name' and 'ARSystem Group' field under 'EA' tab in Server
information form. 

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, April 29, 2010 12:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

This information is going to need to come from your AD guys.  It depends
entirely upon your domain structure.  Yours might be

 

OU=Users,DC= GSSAMERICA,DC=com

 

But in all honesty I don't know where your domain admins keep their user
records..don't know if they store them in the Users, or some other
folder..don't know what your structure is.so you will need to check with
them

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Thanks and Appreciated the Response,

 

May I know the information about "Base DN for Discovery" Field from 'ARDBC
LDAP Configuration' form. What can I give an input there for my Microsoft AD
Server to improve the discovery performance.

 

Thanks & Regards,

Rambabu Rudra

System Administrator

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 28, 2010 11:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it

 

** 

Start by reading the 'Integrating with Plug-ins and Third-Party Products'
document starting on 102.  Then read the 'Configuring' starting on 172.
These are for 7.1 versions of the docs..reading those should give you most
if not all the information you need to configure it..if you have any
specific questions, please feel free to come back and ask.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP Integration - please help me to start it

 

** 

Hi All,

 

We would like to have our AD integration with our remedy tool. How can I
start it. Any guidance would be appreciated.

 

Thanks & Regards,

Ram Rudra

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Re: Future of OLE/DDE integrations?

[Juan Ingles]

The way I see it...
When you draw that line and say "NO MORE DDE" or, more to this point,
"NO MORE USER TOOL," there are people that will never cross that line
and will actually get left behind of their own accord.

You can't always just go back to the 3rd party vendor and insist that
they change their ways. When they don't respond because it doesn't
make any business sense to them, or they aren't even around anymore,
you can't always "just replace" that component.

I predict that many years from now, there will still be a huge portion
of the ARS base that is "stuck" on ARS 8.0. Or worse yet, it will
become a tipping point for people leaving the platform all together.

IMHO, this is why Microsoft still supports DDE today.
Same reason that COBOL still exists.

Juan Ingles



On Wed, Apr 28, 2010 at 2:34 PM, Guillaume Rheault  wrote:
> well,  back then, the Avaya IP Agent couldl only communicate with the Remedy 
> User tool via DDE; it could not use OLE.
> I guess Avaya got too lazy to update it, and assumed DDE was good enough... 
> they may be right in a way, since Microsoft is still keeping DDE alive...
> One day Microsoft will say "NO MORE DDE" and all these companies that rely on 
> it will be forced to update their archaic interfaces
>

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Re: Future of OLE/DDE integrations?

[Francois Seegers]

Can Flex integrate with DDE ?  As Flex as now an integral part in the later 
version is this not an option?

Francois

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Juan Ingles
Sent: Thursday, April 29, 2010 2:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

The way I see it...
When you draw that line and say "NO MORE DDE" or, more to this point,
"NO MORE USER TOOL," there are people that will never cross that line
and will actually get left behind of their own accord.

You can't always just go back to the 3rd party vendor and insist that
they change their ways. When they don't respond because it doesn't
make any business sense to them, or they aren't even around anymore,
you can't always "just replace" that component.

I predict that many years from now, there will still be a huge portion
of the ARS base that is "stuck" on ARS 8.0. Or worse yet, it will
become a tipping point for people leaving the platform all together.

IMHO, this is why Microsoft still supports DDE today.
Same reason that COBOL still exists.

Juan Ingles



On Wed, Apr 28, 2010 at 2:34 PM, Guillaume Rheault  wrote:
> well,  back then, the Avaya IP Agent couldl only communicate with the Remedy 
> User tool via DDE; it could not use OLE.
> I guess Avaya got too lazy to update it, and assumed DDE was good enough... 
> they may be right in a way, since Microsoft is still keeping DDE alive...
> One day Microsoft will say "NO MORE DDE" and all these companies that rely on 
> it will be forced to update their archaic interfaces
>

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Re: Future of OLE/DDE integrations?

[Daniel Condrea]

Hi All,

"Same reason that COBOL still exists."

In my opinion BMC is cutting costs at all costs. For example BMC decided to 
move European support to Asia. I am not a racist but I am deeply disappointed 
when I submitted a new ticket and support came from Asia instead England. My 
English is the second language I have a lot of problems understanding "the 
singing English" coming from Asia.

Following the idea of cutting costs BMC decided to pass the know how to a third 
party. Consequently how will have to use "BMC-Remedy user tool" will have to 
pay.

Recently "some secret garbage" was put in production. As a result of this 
"improvements" users that connects to ARS using Mid-Tier, sporadically, 
experience errors ( ARERR 90 & 91). The same users experience NO problems if 
they use "BMC-Remedy user tool".

In my opinion BMC decision to drop "BMC-Remedy user tool", ARODBC, OLE and DEE 
is a bad idea. A good idea is to develop "BMC-Remedy user tool" as "clickonce 
application"

Best regards,
Daniel Condrea

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Francois Seegers
Sent: Thursday, April 29, 2010 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

Can Flex integrate with DDE ?  As Flex as now an integral part in the later 
version is this not an option?

Francois

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Juan Ingles
Sent: Thursday, April 29, 2010 2:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

The way I see it...
When you draw that line and say "NO MORE DDE" or, more to this point, "NO MORE 
USER TOOL," there are people that will never cross that line and will actually 
get left behind of their own accord.

You can't always just go back to the 3rd party vendor and insist that they 
change their ways. When they don't respond because it doesn't make any business 
sense to them, or they aren't even around anymore, you can't always "just 
replace" that component.

I predict that many years from now, there will still be a huge portion of the 
ARS base that is "stuck" on ARS 8.0. Or worse yet, it will become a tipping 
point for people leaving the platform all together.

IMHO, this is why Microsoft still supports DDE today.
Same reason that COBOL still exists.

Juan Ingles



On Wed, Apr 28, 2010 at 2:34 PM, Guillaume Rheault  wrote:
> well,  back then, the Avaya IP Agent couldl only communicate with the Remedy 
> User tool via DDE; it could not use OLE.
> I guess Avaya got too lazy to update it, and assumed DDE was good enough... 
> they may be right in a way, since Microsoft is still keeping DDE alive...
> One day Microsoft will say "NO MORE DDE" and all these companies that 
> rely on it will be forced to update their archaic interfaces
>

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