Re: {Remedy ARS} Clear All

[Jason Miller]

Yeah, that is too simple.  All these years it was right under my nose.
Thanks!

On Thu, Apr 29, 2010 at 2:09 PM, Lyle Taylor  wrote:

> Oh, the elegance of that!  Nice solution!
>
> Lyle
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Scott Parrish
> Sent: Thursday, April 29, 2010 2:51 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: {Remedy ARS} Clear All
>
> Active Link: SetAllFieldsNull
> Form: 
> Execute On: Button 
> Run If: $NULL$
> If Action: Set Fields
> Read Value For Field From:  (not Current Screen. The SAME
> form the Active Link executes on)
> Set Field If: 0 = 1
> If No Requests Match: Set Fields To NULL
> If Multiple Requests Match: 
>
> Check the Matching IDs checkbox. This will clear ALL of your fields.
>
> Hope This Helps
>
> Scott Parrish
> IT Prophets, LLC
> (770) 653-5203
> www.itprophets.com
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of jham36
> Sent: Thursday, April 29, 2010 4:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: {Remedy ARS} Clear All
>
> I hope someone replies to this with a better solution.  The only thing
> I can think of is to do a set fields action and set all the fields to
> NULL.  That does not seem like the best solution.  I look through the
> documentation for something like "PERFORM-ACTION-TABLE-CLEAR
> ", but i didn't see anything for fields.
>
> Sorry I couldn't be of more help.
>
> James
>
> On Apr 29, 4:26 pm, "Kemes, Lisa" 
> wrote:
> > Is there a way to clear all of the fields in an Active Link?  (much like
> the CTRL+E function in the User Tool?)
> >
> > ARS 7.1 Patach 7
> > Oracle 10g
> >
> > Lisa Kemes
> > AR System Developer
> > Tyco Electronics
> > 717-810-2408 tel
> > 717-810-2124 fax
> > lisa.ke...@tycoelectronics.com
> >
> >
> ___
> 
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> >
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Re: {Remedy ARS} Clear All

[Scott Parrish]

Thanks Lyle.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, April 29, 2010 5:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All

Oh, the elegance of that!  Nice solution!

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All

Active Link: SetAllFieldsNull
Form: 
Execute On: Button 
Run If: $NULL$
If Action: Set Fields
Read Value For Field From:  (not Current Screen. The SAME form 
the Active Link executes on)
Set Field If: 0 = 1
If No Requests Match: Set Fields To NULL
If Multiple Requests Match: 

Check the Matching IDs checkbox. This will clear ALL of your fields.

Hope This Helps

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All

I hope someone replies to this with a better solution.  The only thing
I can think of is to do a set fields action and set all the fields to
NULL.  That does not seem like the best solution.  I look through the
documentation for something like "PERFORM-ACTION-TABLE-CLEAR
", but i didn't see anything for fields.

Sorry I couldn't be of more help.

James

On Apr 29, 4:26 pm, "Kemes, Lisa" 
wrote:
> Is there a way to clear all of the fields in an Active Link?  (much like the 
> CTRL+E function in the User Tool?)
>
> ARS 7.1 Patach 7
> Oracle 10g
>
> Lisa Kemes
> AR System Developer
> Tyco Electronics
> 717-810-2408 tel
> 717-810-2124 fax
> lisa.ke...@tycoelectronics.com
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
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Re: {Remedy ARS} Clear All

[Lyle Taylor]

Oh, the elegance of that!  Nice solution!

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All

Active Link: SetAllFieldsNull
Form: 
Execute On: Button 
Run If: $NULL$
If Action: Set Fields
Read Value For Field From:  (not Current Screen. The SAME form 
the Active Link executes on)
Set Field If: 0 = 1
If No Requests Match: Set Fields To NULL
If Multiple Requests Match: 

Check the Matching IDs checkbox. This will clear ALL of your fields.

Hope This Helps

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All

I hope someone replies to this with a better solution.  The only thing
I can think of is to do a set fields action and set all the fields to
NULL.  That does not seem like the best solution.  I look through the
documentation for something like "PERFORM-ACTION-TABLE-CLEAR
", but i didn't see anything for fields.

Sorry I couldn't be of more help.

James

On Apr 29, 4:26 pm, "Kemes, Lisa" 
wrote:
> Is there a way to clear all of the fields in an Active Link?  (much like the 
> CTRL+E function in the User Tool?)
>
> ARS 7.1 Patach 7
> Oracle 10g
>
> Lisa Kemes
> AR System Developer
> Tyco Electronics
> 717-810-2408 tel
> 717-810-2124 fax
> lisa.ke...@tycoelectronics.com
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
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> arslist+unsubscr...@googlegroups.com.
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> athttp://groups.google.com/group/arslist?hl=en.

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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
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intended recipient, please contact the sender by reply email and destroy all 
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Re: {Remedy ARS} Clear All

[Scott Parrish]

Active Link: SetAllFieldsNull
Form: 
Execute On: Button 
Run If: $NULL$
If Action: Set Fields
Read Value For Field From:  (not Current Screen. The SAME form 
the Active Link executes on)
Set Field If: 0 = 1
If No Requests Match: Set Fields To NULL
If Multiple Requests Match: 

Check the Matching IDs checkbox. This will clear ALL of your fields.

Hope This Helps

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All

I hope someone replies to this with a better solution.  The only thing
I can think of is to do a set fields action and set all the fields to
NULL.  That does not seem like the best solution.  I look through the
documentation for something like "PERFORM-ACTION-TABLE-CLEAR
", but i didn't see anything for fields.

Sorry I couldn't be of more help.

James

On Apr 29, 4:26 pm, "Kemes, Lisa" 
wrote:
> Is there a way to clear all of the fields in an Active Link?  (much like the 
> CTRL+E function in the User Tool?)
>
> ARS 7.1 Patach 7
> Oracle 10g
>
> Lisa Kemes
> AR System Developer
> Tyco Electronics
> 717-810-2408 tel
> 717-810-2124 fax
> lisa.ke...@tycoelectronics.com
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
> You received this message because you are subscribed to the Google Groups 
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Re: Delete Option (Solved)

[Grooms, Frederick W]

I believe the Run Process even works if you do not have a preference server 
set.  It doesn't save the value to the INI but it does take effect since it 
updates the in memory cache.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug
Sent: Thursday, April 29, 2010 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delete Option (Solved)

Well, the user preference record is read at login and used throughout.

If the user opens and changes the user preference record, the client knows it
it and updates the in memory copy of the user's preferences.  So, they take
affect immediately.

If workflow pushes to the user preference record, it is never opened in the
client so the values are changed in the record but not updated in the client
memory (yes, even if by an active link, a push doesn't actually open the form
and no client logic runs on the operation).  So, they take affect at the next
login operation (or restart).

If the run process command is used, this updates the user preference record
using the equivalent of a push AND updates the in memory copy of the user's
preferenes.  So, it does the equivalent programatically as opening the user
preference form and changing it on the client -- it does the client side work
of updating the cached preferences for the current user and the server work
of updating the definition for the next time.

I hope this helps explain things.

Doug Mueller 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of josepht
Sent: Thursday, April 29, 2010 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delete Option (Solved)

Thanks for the help.
PERFORM-ACTION-SET-PREFERENCE did the trick not sure why set fields didn't
seem to go into effect until the user logged out and then back in. Well it
worked at least for most of the users. After setting Use This Server in the
Preference Server option it worked for all users.


Mueller, Doug wrote:
> 
> One way you can make sure that people don't open the wrong VUI is
> 
> Put in an active link that runs On Open that has a run if like
> 
> $VUI$ = "special name" AND NOT $GROUPIDS$ LIKE "%;1;%"
> 
> The action could be an error message saying "you are not allowed to open
> this
> view" and then a close window.  It could be something else -- you decide. 
> It
> should be able to change the user preference directly and have it take
> affect
> immediately (well, for the next window open, not for the window open in
> process
> but it is not waiting to the next login).  I think it is a special run
> process
> command that allows you to do this and it should work regardless of
> whether you
> are using centralized user preferences or local user preferences.  OK, I
> broke
> down an looked at the doc and the command you want is
> PERFORM-ACTION-SET-PREFERENCE.  Take a look at the documentation about the
> special run process commands and you will find it.
> 
> The key is that this active link would prevent anyone but the admin from
> opening
> this VUI.  Also, there is a way to control user preferences with the
> affect
> being immediate and not next login (again, immediate for all operations
> AFTER
> the setting not altering something that is in the middle of operation).
> 
> This is a general way you can control opening windows and a way to control
> user
> preferences from workflow.
> 
> I hope this helps,
> 
> Doug Mueller
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of josepht
> Sent: Wednesday, April 28, 2010 3:14 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Delete Option (Solved)
> 
> I used this method to lock down both Modify All and Delete permissions on
> all
> of our current forms. But I wanted the administrator to still have access
> to
> these options so I created a view with them enabled.
> 
> Now the only problem is the Default Form View field available on the
> Advanced tab of the User Options under Tools. If a user knew the name of
> the
> Admistrator view, they could enter it into that field, and then open that
> view for all the forms that they can reach from the object list and using
> any workflow that does not specify a specific view. Granted for regular
> Users this will only grant Modify All permissions and they would need to
> know the exact name of the view for all forms, but this is still a
> loophole
> that could be exploited. 
> 
> Is there any way to disable this field in the menu or to deny permissions
> to
> certain views? I have gone into the actual User Preference form and
> disabled
> that field, but it still works in the menu item. The closest i could get
> to
> blocking it was an active link that set the default view to null if the
> user
> is not an administrator, but this does not seem to apply to the user until
> the next time they log in. But durring the session that they specify a

Re: {Remedy ARS} Clear All

[Brien Dieterle]

How about a close window/open window action w/o setting the fields to 
defaults (leave box unchecked)?


Brien

On 4/29/2010 1:33 PM, jham36 wrote:

I hope someone replies to this with a better solution.  The only thing
I can think of is to do a set fields action and set all the fields to
NULL.  That does not seem like the best solution.  I look through the
documentation for something like "PERFORM-ACTION-TABLE-CLEAR
", but i didn't see anything for fields.

Sorry I couldn't be of more help.

James

On Apr 29, 4:26 pm, "Kemes, Lisa"
wrote:
   

Is there a way to clear all of the fields in an Active Link?  (much like the 
CTRL+E function in the User Tool?)

ARS 7.1 Patach 7
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com

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Re: API programs: need lazy guy's version of create/update/query tickets on Windows

[Ben Chernys]

Hi Rabi
 
Yes.  What I mean is YOU do not need to know the API - or programming at
all.
 
You basically get the power of the API - with no "programming" at all.  
 
A "script" is a "short" ASCII file - like a Windows 3.1 "ini" file.  You get
a few words like Query, QuerySql, File, Loop, to set up iterations, and
Update, Create, Merge to update records in Remedy and Output to create
files.  
 
Scripts can read files including CSVs that other programs like Excel and the
import tool, can't - ones like those you speak of (emails) containing
embedded line feeds in the values and undoubled quotes etc.
 
You get huge options in your assignments
  - lookups against CSVs, ARS or SQL Queries, 
  - regex pattern matching and string extracts, 
  - full conditionals, 
  - client and server processes including the standard workflow processes
(Application-Generate-GUID, etc).
  - copy attachments from records that you read into updates, or extract
them under a name of your choice.
 
If you find the time to check it out, there's a trial license request form
that you can fill in.  We are working on a "Script Library" right now.  This
will allow you to download, edit, try, a wide range of pre-built scripts.
With the trial license, we can schedule a 1/2 hr webex where we can install
it and run some of the reporting samples.
 
Cheers
Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:
ben.cher...@softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
   
http://www.softwaretoolhouse.com/  


  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: April 29, 2010 9:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: API programs: need lazy guy's version of create/update/query
tickets on Windows


** 
Thanks a lot Axton!

I actually visited the site before posting, but I got strange behaviors,
such as broken pages with scripts showing and even after creating an
account, I wasn't able to navigate much.

Following your link, all looked fine and I didn't even have to
register/login. Must have been local browser issues.

Anyway, the site content is awesome and more than what I was looking for.

All:
One question: how would you handle a situation where one of the parameters
(field value) you are sending is big and has special characters? 

For example, if I'm sending an entire email text to a diary field, I think I
will end up breaking the windows command line that invokes the program. I am
guessing I need to look for and escape all special characters before
invoking the program. Even then there must be some limit to the length of
windows command line.

Ben:
Thanks for the info on Meta-update. It's intriguing. No API? You mean I
personally don't have to worry about APIs? 
I will take a look when I'm free)er).





--- On Wed, 4/28/10, Axton  wrote:




From: Axton 
Subject: Re: API programs: need lazy guy's version of create/update/query
tickets on Windows
To: arslist@ARSLIST.ORG
Date: Wednesday, April 28, 2010, 5:48 PM


** A series of .net utilities for just this purpose:

http://arswiki.org/projects/dotnetutil

Compiled versions are available for download on the downloads tab.

Axton

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Wed, Apr 28, 2010 at 1:24 PM, Rabi Tripathi  wrote:
> Hi all, I need a way a third party Windows application can
create/update/query tickets in Remedy.
>
> I know there are tons of ways, but if somebody has a sample code in any
common windows language (.Net? VB? Java?), or better yet a generic program
that can take form name and field/value pairs etc as parameters (there used
to be esp_getentry, esp_setentry etc), let me know. I just don't want to
spend a lot of time to start from scratch.
>
> I can't do Web Services (mismatch of Midtier and ARS versions). I am about
to search around for a code base to start with, but if anybody has anything
handy, send my way or let me know. I have perl code in Unix, but porting
that over ti Windows is some work.
>
> TIA.
>
>
>
>
>

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Re: {Remedy ARS} Clear All

[jham36]

I hope someone replies to this with a better solution.  The only thing
I can think of is to do a set fields action and set all the fields to
NULL.  That does not seem like the best solution.  I look through the
documentation for something like "PERFORM-ACTION-TABLE-CLEAR
", but i didn't see anything for fields.

Sorry I couldn't be of more help.

James

On Apr 29, 4:26 pm, "Kemes, Lisa" 
wrote:
> Is there a way to clear all of the fields in an Active Link?  (much like the 
> CTRL+E function in the User Tool?)
>
> ARS 7.1 Patach 7
> Oracle 10g
>
> Lisa Kemes
> AR System Developer
> Tyco Electronics
> 717-810-2408 tel
> 717-810-2124 fax
> lisa.ke...@tycoelectronics.com
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
> You received this message because you are subscribed to the Google Groups 
> "Remedy ARS" group.
> To post to this group, send email to arsl...@googlegroups.com.
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> arslist+unsubscr...@googlegroups.com.
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Clear All

[Kemes, Lisa]

Is there a way to clear all of the fields in an Active Link?  (much like the 
CTRL+E function in the User Tool?)

ARS 7.1 Patach 7
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com




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Re: Delete Option (Solved)

[Mueller, Doug]

Well, the user preference record is read at login and used throughout.

If the user opens and changes the user preference record, the client knows it
it and updates the in memory copy of the user's preferences.  So, they take
affect immediately.

If workflow pushes to the user preference record, it is never opened in the
client so the values are changed in the record but not updated in the client
memory (yes, even if by an active link, a push doesn't actually open the form
and no client logic runs on the operation).  So, they take affect at the next
login operation (or restart).

If the run process command is used, this updates the user preference record
using the equivalent of a push AND updates the in memory copy of the user's
preferenes.  So, it does the equivalent programatically as opening the user
preference form and changing it on the client -- it does the client side work
of updating the cached preferences for the current user and the server work
of updating the definition for the next time.

I hope this helps explain things.

Doug Mueller 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of josepht
Sent: Thursday, April 29, 2010 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delete Option (Solved)

Thanks for the help.
PERFORM-ACTION-SET-PREFERENCE did the trick not sure why set fields didn't
seem to go into effect until the user logged out and then back in. Well it
worked at least for most of the users. After setting Use This Server in the
Preference Server option it worked for all users.


Mueller, Doug wrote:
> 
> One way you can make sure that people don't open the wrong VUI is
> 
> Put in an active link that runs On Open that has a run if like
> 
> $VUI$ = "special name" AND NOT $GROUPIDS$ LIKE "%;1;%"
> 
> The action could be an error message saying "you are not allowed to open
> this
> view" and then a close window.  It could be something else -- you decide. 
> It
> should be able to change the user preference directly and have it take
> affect
> immediately (well, for the next window open, not for the window open in
> process
> but it is not waiting to the next login).  I think it is a special run
> process
> command that allows you to do this and it should work regardless of
> whether you
> are using centralized user preferences or local user preferences.  OK, I
> broke
> down an looked at the doc and the command you want is
> PERFORM-ACTION-SET-PREFERENCE.  Take a look at the documentation about the
> special run process commands and you will find it.
> 
> The key is that this active link would prevent anyone but the admin from
> opening
> this VUI.  Also, there is a way to control user preferences with the
> affect
> being immediate and not next login (again, immediate for all operations
> AFTER
> the setting not altering something that is in the middle of operation).
> 
> This is a general way you can control opening windows and a way to control
> user
> preferences from workflow.
> 
> I hope this helps,
> 
> Doug Mueller
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of josepht
> Sent: Wednesday, April 28, 2010 3:14 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Delete Option (Solved)
> 
> I used this method to lock down both Modify All and Delete permissions on
> all
> of our current forms. But I wanted the administrator to still have access
> to
> these options so I created a view with them enabled.
> 
> Now the only problem is the Default Form View field available on the
> Advanced tab of the User Options under Tools. If a user knew the name of
> the
> Admistrator view, they could enter it into that field, and then open that
> view for all the forms that they can reach from the object list and using
> any workflow that does not specify a specific view. Granted for regular
> Users this will only grant Modify All permissions and they would need to
> know the exact name of the view for all forms, but this is still a
> loophole
> that could be exploited. 
> 
> Is there any way to disable this field in the menu or to deny permissions
> to
> certain views? I have gone into the actual User Preference form and
> disabled
> that field, but it still works in the menu item. The closest i could get
> to
> blocking it was an active link that set the default view to null if the
> user
> is not an administrator, but this does not seem to apply to the user until
> the next time they log in. But durring the session that they specify a
> default view the name they entered remains in use. I can not get this to
> overwrite their entry while they are in the options pop-up which would be
> the ideal place to do it.
> 
> Gary Roach wrote:
>> 
>> This works great.  Thank you all for your responses.
>> 
>> Thank you,
>> 
>> Gary Roach
>> Project Services Analyst
>> gary.ro...@kennametal.com
>> T  724.539.1510
>> F  724.539.5797
>> 
>> Kennametal Inc. | 160

Re: Delete Option (Solved)

[josepht]

Thanks for the help.
PERFORM-ACTION-SET-PREFERENCE did the trick not sure why set fields didn't
seem to go into effect until the user logged out and then back in. Well it
worked at least for most of the users. After setting Use This Server in the
Preference Server option it worked for all users.


Mueller, Doug wrote:
> 
> One way you can make sure that people don't open the wrong VUI is
> 
> Put in an active link that runs On Open that has a run if like
> 
> $VUI$ = "special name" AND NOT $GROUPIDS$ LIKE "%;1;%"
> 
> The action could be an error message saying "you are not allowed to open
> this
> view" and then a close window.  It could be something else -- you decide. 
> It
> should be able to change the user preference directly and have it take
> affect
> immediately (well, for the next window open, not for the window open in
> process
> but it is not waiting to the next login).  I think it is a special run
> process
> command that allows you to do this and it should work regardless of
> whether you
> are using centralized user preferences or local user preferences.  OK, I
> broke
> down an looked at the doc and the command you want is
> PERFORM-ACTION-SET-PREFERENCE.  Take a look at the documentation about the
> special run process commands and you will find it.
> 
> The key is that this active link would prevent anyone but the admin from
> opening
> this VUI.  Also, there is a way to control user preferences with the
> affect
> being immediate and not next login (again, immediate for all operations
> AFTER
> the setting not altering something that is in the middle of operation).
> 
> This is a general way you can control opening windows and a way to control
> user
> preferences from workflow.
> 
> I hope this helps,
> 
> Doug Mueller
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of josepht
> Sent: Wednesday, April 28, 2010 3:14 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Delete Option (Solved)
> 
> I used this method to lock down both Modify All and Delete permissions on
> all
> of our current forms. But I wanted the administrator to still have access
> to
> these options so I created a view with them enabled.
> 
> Now the only problem is the Default Form View field available on the
> Advanced tab of the User Options under Tools. If a user knew the name of
> the
> Admistrator view, they could enter it into that field, and then open that
> view for all the forms that they can reach from the object list and using
> any workflow that does not specify a specific view. Granted for regular
> Users this will only grant Modify All permissions and they would need to
> know the exact name of the view for all forms, but this is still a
> loophole
> that could be exploited. 
> 
> Is there any way to disable this field in the menu or to deny permissions
> to
> certain views? I have gone into the actual User Preference form and
> disabled
> that field, but it still works in the menu item. The closest i could get
> to
> blocking it was an active link that set the default view to null if the
> user
> is not an administrator, but this does not seem to apply to the user until
> the next time they log in. But durring the session that they specify a
> default view the name they entered remains in use. I can not get this to
> overwrite their entry while they are in the options pop-up which would be
> the ideal place to do it.
> 
> Gary Roach wrote:
>> 
>> This works great.  Thank you all for your responses.
>> 
>> Thank you,
>> 
>> Gary Roach
>> Project Services Analyst
>> gary.ro...@kennametal.com
>> T  724.539.1510
>> F  724.539.5797
>> 
>> Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | 
>> www.kennametal.com
>> 
>> 
>> 
>> 
>> Rohini Prasher  
>> Sent by: "Action Request System discussion list(ARSList)" 
>> 
>> 10/15/2008 07:42 AM
>> Please respond to
>> arslist@ARSLIST.ORG
>> 
>> 
>> To
>> arslist@ARSLIST.ORG
>> cc
>> 
>> Subject
>> Re: Delete Option
>> 
>> 
>> 
>> 
>> 
>> 
>> ** 
>> You can do this in aradmin, select the required view of the form, open 
>> view properties, in menu access tab of view properties, deselect delete 
>> option.
>>  
>> Regards,
>> Rohini Prasher
>> 
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arsl...@arslist.org] On Behalf Of Gary Roach
>> Sent: Wednesday, October 15, 2008 5:01 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Delete Option
>>  
>> ** 
>> List, 
>> 
>> Is it possible to remove the Delete option in the tool bar so users
>> cannot 
>> delete records ?   Currently, they can go to ->Actions ->Delete and
>> delete 
>> records.  I had a filter that ran on Delete but, it was somehow causing
>> my 
>> archiving not to run.  I disabled it and archiving ran.  I still do not 
>> want the users to be able to delete records. 
>> 
>> Adminstrator=6.3 patch 15 
>> HP-UX 
>> Client=6.00.01 patch1364 
>> 
>> Thank you,
>> 
>> Gary Roach
>> Project Services Analyst
>> gary.ro.

Re: API programs: need lazy guy's version of create/update/query tickets on Windows

[Rabi Tripathi]

Thanks a lot Axton!

I actually visited the site before posting, but I got strange behaviors, such 
as broken pages with scripts showing and even after creating an account, I 
wasn't able to navigate much.

Following your link, all looked fine and I didn't even have to register/login. 
Must have been local browser issues.

Anyway, the site content is awesome and more than what I was looking for.

All:
One question: how would you handle a situation where one of the parameters 
(field value) you are sending is big and has special characters? 

For example, if I'm sending an entire email text to a diary field, I think I 
will end up breaking the windows command line that invokes the program. I am 
guessing I need to look for and escape all special characters before invoking 
the program. Even then there must be some limit to the length of windows 
command line.

Ben:
Thanks for the info on Meta-update. It's intriguing. No API? You mean I 
personally don't have to worry about APIs? 
I will take a look when I'm free)er).





--- On Wed, 4/28/10, Axton  wrote:

From: Axton 
Subject: Re: API programs: need lazy guy's version of create/update/query 
tickets on Windows
To: arslist@ARSLIST.ORG
Date: Wednesday, April 28, 2010, 5:48 PM

**
A series of .net utilities for just this purpose:

http://arswiki.org/projects/dotnetutil

Compiled versions are available for download on the downloads tab.


Axton

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


On Wed, Apr 28, 2010 at 1:24 PM, Rabi Tripathi  wrote:
> Hi all, I need a way a third party Windows application can 
> create/update/query tickets in Remedy.

>
> I know there are tons of ways, but if somebody has a sample code in any 
> common windows language (.Net? VB? Java?), or better yet a generic program 
> that can take form name and field/value pairs etc as parameters (there used 
> to be esp_getentry, esp_setentry etc), let me know. I just don't want to 
> spend a lot of time to start from scratch.

>
> I can't do Web Services (mismatch of Midtier and ARS versions). I am about to 
> search around for a code base to start with, but if anybody has anything 
> handy, send my way or let me know. I have perl code in Unix, but porting that 
> over ti Windows is some work.

>
> TIA.
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>


_attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_





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Re: ITSM 7.6 install fails

[Roger Medsker]

Tim,

Search the BMC Knowledgebase for "Steps to successfully upgrade ITSM 7.0.3
Patch 007 to 7.6". It is KB 20025977.

Roger

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA
IMCOM
Sent: Thursday, April 29, 2010 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6 install fails

Howard,

Just wanted to check to see if you found that file.

Thanks,

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Monday, April 26, 2010 7:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6 install fails

** 
BMC sent me a good step by step, that included patch levels (It was a kb
on going from 7.0.02 patch 4 to 7.6).
 
If I can find a copy I will post it.
 
Take care,
 
Howard


On Mon, Apr 26, 2010 at 1:43 PM, Hulmes, Timothy W Mr CTR US USA IMCOM
 wrote:


Hi,


Has anyone installed ITSM 7.6 Patch 2 as an upgrade from 7.0.3
patch 9?


I get an error when it installs the ITSM Extensions.


Install Exit Code: 1

 The Run Extensions error(s) are as follows :-
 
 ITSM-CMDB extension #1 : Extension upgraded.

 ITSM-CMDB extension #1 : Extension in running state. Contact
BMC
Customer Support.

 

Any ideas on how I can get past this hump?

Environment
ARS 7.5 Patch 4
CMDB 7.6 Patch 1
ITSM 7.0.03 Patch 9 with ITSM compatibility Patch installed
SLM 7.6 Patch 1
Windows Server 2003
SQL 2005

Thanks

Tim



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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
http://www.linkedin.com/in/hbr4270> 
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: ITSM 7.6 install fails

[Hulmes, Timothy W Mr CTR US USA IMCOM]

Howard,

Just wanted to check to see if you found that file.

Thanks,

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Monday, April 26, 2010 7:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6 install fails

** 
BMC sent me a good step by step, that included patch levels (It was a kb
on going from 7.0.02 patch 4 to 7.6).
 
If I can find a copy I will post it.
 
Take care,
 
Howard


On Mon, Apr 26, 2010 at 1:43 PM, Hulmes, Timothy W Mr CTR US USA IMCOM
 wrote:


Hi,


Has anyone installed ITSM 7.6 Patch 2 as an upgrade from 7.0.3
patch 9?


I get an error when it installs the ITSM Extensions.


Install Exit Code: 1

 The Run Extensions error(s) are as follows :-
 
 ITSM-CMDB extension #1 : Extension upgraded.

 ITSM-CMDB extension #1 : Extension in running state. Contact
BMC
Customer Support.

 

Any ideas on how I can get past this hump?

Environment
ARS 7.5 Patch 4
CMDB 7.6 Patch 1
ITSM 7.0.03 Patch 9 with ITSM compatibility Patch installed
SLM 7.6 Patch 1
Windows Server 2003
SQL 2005

Thanks

Tim



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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
http://www.linkedin.com/in/hbr4270> 
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Catalog Mappign in ITSM 7.1 - Changing the default from -Global-

[Chris Danaceau]

We'd like to change the default association mapping from -Global- with all 
modules to (at least) our Operating Company.  I saw in the Application 
Configuration that there is a "Catalog Mapping" setting and was hoping that 
changing the All Modules record here would have that effect when new 
Operational or Product catalogs were added.  It did not work that way.  The 
default mapping was still for the -Global- company.   Does anyone know how to 
effect this change?  And what IS the purpose of the "Catalog Mapping" 
configuration?
 
TIA
 
-- 
Chris Danaceau
AttivaSoft Solutions Architect

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Re: Delete Option (Solved)

[Mueller, Doug]

One way you can make sure that people don't open the wrong VUI is

Put in an active link that runs On Open that has a run if like

$VUI$ = "special name" AND NOT $GROUPIDS$ LIKE "%;1;%"

The action could be an error message saying "you are not allowed to open this
view" and then a close window.  It could be something else -- you decide.  It
should be able to change the user preference directly and have it take affect
immediately (well, for the next window open, not for the window open in process
but it is not waiting to the next login).  I think it is a special run process
command that allows you to do this and it should work regardless of whether you
are using centralized user preferences or local user preferences.  OK, I broke
down an looked at the doc and the command you want is
PERFORM-ACTION-SET-PREFERENCE.  Take a look at the documentation about the
special run process commands and you will find it.

The key is that this active link would prevent anyone but the admin from opening
this VUI.  Also, there is a way to control user preferences with the affect
being immediate and not next login (again, immediate for all operations AFTER
the setting not altering something that is in the middle of operation).

This is a general way you can control opening windows and a way to control user
preferences from workflow.

I hope this helps,

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of josepht
Sent: Wednesday, April 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delete Option (Solved)

I used this method to lock down both Modify All and Delete permissions on all
of our current forms. But I wanted the administrator to still have access to
these options so I created a view with them enabled.

Now the only problem is the Default Form View field available on the
Advanced tab of the User Options under Tools. If a user knew the name of the
Admistrator view, they could enter it into that field, and then open that
view for all the forms that they can reach from the object list and using
any workflow that does not specify a specific view. Granted for regular
Users this will only grant Modify All permissions and they would need to
know the exact name of the view for all forms, but this is still a loophole
that could be exploited. 

Is there any way to disable this field in the menu or to deny permissions to
certain views? I have gone into the actual User Preference form and disabled
that field, but it still works in the menu item. The closest i could get to
blocking it was an active link that set the default view to null if the user
is not an administrator, but this does not seem to apply to the user until
the next time they log in. But durring the session that they specify a
default view the name they entered remains in use. I can not get this to
overwrite their entry while they are in the options pop-up which would be
the ideal place to do it.

Gary Roach wrote:
> 
> This works great.  Thank you all for your responses.
> 
> Thank you,
> 
> Gary Roach
> Project Services Analyst
> gary.ro...@kennametal.com
> T  724.539.1510
> F  724.539.5797
> 
> Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | 
> www.kennametal.com
> 
> 
> 
> 
> Rohini Prasher  
> Sent by: "Action Request System discussion list(ARSList)" 
> 
> 10/15/2008 07:42 AM
> Please respond to
> arslist@ARSLIST.ORG
> 
> 
> To
> arslist@ARSLIST.ORG
> cc
> 
> Subject
> Re: Delete Option
> 
> 
> 
> 
> 
> 
> ** 
> You can do this in aradmin, select the required view of the form, open 
> view properties, in menu access tab of view properties, deselect delete 
> option.
>  
> Regards,
> Rohini Prasher
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Gary Roach
> Sent: Wednesday, October 15, 2008 5:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Delete Option
>  
> ** 
> List, 
> 
> Is it possible to remove the Delete option in the tool bar so users cannot 
> delete records ?   Currently, they can go to ->Actions ->Delete and delete 
> records.  I had a filter that ran on Delete but, it was somehow causing my 
> archiving not to run.  I disabled it and archiving ran.  I still do not 
> want the users to be able to delete records. 
> 
> Adminstrator=6.3 patch 15 
> HP-UX 
> Client=6.00.01 patch1364 
> 
> Thank you,
> 
> Gary Roach
> Project Services Analyst
> gary.ro...@kennametal.com
> T  724.539.1510
> F  724.539.5797
> 
> Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | 
> www.kennametal.com
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
> html___
> 
> DISCLAIMER:
> ---
> 
> The contents of this e-mail and any attachment(s) are confidential and 
> intended for the named recipient(s) only. 
> It shall not attach any liability on the originator or HCL or its 
> a

ARERR 9130 Connection Refused - Configuration Manager

[Ram Rudra]

Hi All,

 

Please help me troubleshooting this issue. When I click on Configuration
manager under Change Management console > Advanced Functions > Configuration
manager. I am getting the below error.

 

ARERR [9130] An exception occurred from the WebService class : ; nested
exception is: 

java.net.ConnectException: Connection refused: connect

 

 

The preceding message occurred during the execution of active link
INT:CHGCMS:LaunchViewWindow_ConfigurationManager`! -- action 2. (ARNOTE
1101)

 

Thanks & Regards,

Rambabu Rudra

System Administrator


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Re: Set multiple Status levels in a guide.

[Reiser, John J]

Looks like in this case Push fields is our friend.
I changed the two filters that get called to use push instead of set and 
everything posted the way I expected.
Populating my Call Log diary field, filling in the Status-History fields and 
handling legacy filters to track status changes.

Thanks all.

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Thursday, April 29, 2010 8:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Set multiple Status levels in a guide.

Probably easier to just to use a direct sql update.

Matt


> Rick and Fred,
> I went to the Filter Guide because I couldn't get the Active Link to do
> the multiple Commit actions. I may have had a Run if of $OPERATION$ =
> "CREATE" now that I think of it which would stop the second commit.
> Another reason is that this is a rule and Doug says Rules should run in
> filters. ;^>
> I'll probably try what you both suggested an leverage the Phases. Set
> fields to Assigned  then a push fields to  Resolved.
> An escalation takes care of Closing all Resolved tickets after a three day
> review period.
> Thanks,
>
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
> Sent: Wednesday, April 28, 2010 6:13 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Set multiple Status levels in a guide.
>
> What you need to do is to perform some sort of commit between the setting
> of the status values.   It depends on what your button does.   One method
> is to use Active Link(s) and perform a Commit Changes action between
> setting the values.  If you really want to use Filters (so the user can do
> a Set All) you can always do a Push action to the same form setting the
> Status = Status + 1
>
> Fred
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
> Sent: Wednesday, April 28, 2010 4:41 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Set multiple Status levels in a guide.
>
> **
> If you only need two values, what about having the first Filter fire in
> Phase 1?  Would that make any difference?  I was also thinking of an AL
> guide, because you can force the Commit Changes action in an AL.
>
> Or, maybe just fire the first one in that guide, then have the other one
> in another guide that fires After Modify.
>
> Rick
> On Wed, Apr 28, 2010 at 2:35 PM, Reiser, John J
> mailto:john.j.rei...@lmco.com>> wrote:
> **
> Hello Listers,
> ARS 7.1 Patch 6
> MS SQL 2005
> I am trying to get a guide to run multiple filters that step through the
> status levels in our home grown Helpdesk.
> I record the Status-History.TIME.XYZ values to gather metrics.
> We need to prevent tickets from skipping certain status levels but the
> Helpdesk Supervisor wants the ability to click a "Quick Close" button.
> This button will be used at submit time to set the
> Status-History.TIME.New, Status-History.TIME.Assigned,
> Status-History.TIME.Resolved and the AutoClose date field.
> I want it to simulate the action of stepping through the status values or
> just recording the time in the Status-History.Time values.
> I tried making two filters that do SET fields Status - Assigned and Status
> - Resolved respectively.  I run them in a guide but the only status value
> that gets set is the one associated with the second filter in the guide. (
> If is swap them the ticket is Assigned and not Resolved.)
> TIA,
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

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Re: Set multiple Status levels in a guide.

[Matt Worsdell]

Probably easier to just to use a direct sql update.

Matt


> Rick and Fred,
> I went to the Filter Guide because I couldn't get the Active Link to do
> the multiple Commit actions. I may have had a Run if of $OPERATION$ =
> "CREATE" now that I think of it which would stop the second commit.
> Another reason is that this is a rule and Doug says Rules should run in
> filters. ;^>
> I'll probably try what you both suggested an leverage the Phases. Set
> fields to Assigned  then a push fields to  Resolved.
> An escalation takes care of Closing all Resolved tickets after a three day
> review period.
> Thanks,
>
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
> Sent: Wednesday, April 28, 2010 6:13 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Set multiple Status levels in a guide.
>
> What you need to do is to perform some sort of commit between the setting
> of the status values.   It depends on what your button does.   One method
> is to use Active Link(s) and perform a Commit Changes action between
> setting the values.  If you really want to use Filters (so the user can do
> a Set All) you can always do a Push action to the same form setting the
> Status = Status + 1
>
> Fred
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
> Sent: Wednesday, April 28, 2010 4:41 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Set multiple Status levels in a guide.
>
> **
> If you only need two values, what about having the first Filter fire in
> Phase 1?  Would that make any difference?  I was also thinking of an AL
> guide, because you can force the Commit Changes action in an AL.
>
> Or, maybe just fire the first one in that guide, then have the other one
> in another guide that fires After Modify.
>
> Rick
> On Wed, Apr 28, 2010 at 2:35 PM, Reiser, John J
> mailto:john.j.rei...@lmco.com>> wrote:
> **
> Hello Listers,
> ARS 7.1 Patch 6
> MS SQL 2005
> I am trying to get a guide to run multiple filters that step through the
> status levels in our home grown Helpdesk.
> I record the Status-History.TIME.XYZ values to gather metrics.
> We need to prevent tickets from skipping certain status levels but the
> Helpdesk Supervisor wants the ability to click a "Quick Close" button.
> This button will be used at submit time to set the
> Status-History.TIME.New, Status-History.TIME.Assigned,
> Status-History.TIME.Resolved and the AutoClose date field.
> I want it to simulate the action of stepping through the status values or
> just recording the time in the Status-History.Time values.
> I tried making two filters that do SET fields Status - Assigned and Status
> - Resolved respectively.  I run them in a guide but the only status value
> that gets set is the one associated with the second filter in the guide. (
> If is swap them the ticket is Assigned and not Resolved.)
> TIA,
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

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Re: Set multiple Status levels in a guide.

[Reiser, John J]

Rick and Fred,
I went to the Filter Guide because I couldn't get the Active Link to do the 
multiple Commit actions. I may have had a Run if of $OPERATION$ = "CREATE" now 
that I think of it which would stop the second commit.
Another reason is that this is a rule and Doug says Rules should run in 
filters. ;^>
I'll probably try what you both suggested an leverage the Phases. Set fields to 
Assigned  then a push fields to  Resolved.
An escalation takes care of Closing all Resolved tickets after a three day 
review period.
Thanks,

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 28, 2010 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Set multiple Status levels in a guide.

What you need to do is to perform some sort of commit between the setting of 
the status values.   It depends on what your button does.   One method is to 
use Active Link(s) and perform a Commit Changes action between setting the 
values.  If you really want to use Filters (so the user can do a Set All) you 
can always do a Push action to the same form setting the Status = Status + 1

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 28, 2010 4:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Set multiple Status levels in a guide.

**
If you only need two values, what about having the first Filter fire in Phase 
1?  Would that make any difference?  I was also thinking of an AL guide, 
because you can force the Commit Changes action in an AL.

Or, maybe just fire the first one in that guide, then have the other one in 
another guide that fires After Modify.

Rick
On Wed, Apr 28, 2010 at 2:35 PM, Reiser, John J 
mailto:john.j.rei...@lmco.com>> wrote:
**
Hello Listers,
ARS 7.1 Patch 6
MS SQL 2005
I am trying to get a guide to run multiple filters that step through the status 
levels in our home grown Helpdesk.
I record the Status-History.TIME.XYZ values to gather metrics.
We need to prevent tickets from skipping certain status levels but the Helpdesk 
Supervisor wants the ability to click a "Quick Close" button.
This button will be used at submit time to set the Status-History.TIME.New, 
Status-History.TIME.Assigned, Status-History.TIME.Resolved and the AutoClose 
date field.
I want it to simulate the action of stepping through the status values or just 
recording the time in the Status-History.Time values.
I tried making two filters that do SET fields Status - Assigned and Status - 
Resolved respectively.  I run them in a guide but the only status value that 
gets set is the one associated with the second filter in the guide. ( If is 
swap them the ticket is Assigned and not Resolved.)
TIA,
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: API programs: need lazy guy's version of create/update/query tickets on Windows

[Ben Chernys]

Have you taken a look at Meta-Update?  No API coding required.  Does what
you need as a stand-alone utility.

Free, full-product, trial licenses.

Cheers
Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   ben.cher...@softwaretoolhouse.com
Web: www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
http://www.softwaretoolhouse.com/  

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: April 28, 2010 8:24 PM
To: arslist@ARSLIST.ORG
Subject: API programs: need lazy guy's version of create/update/query
tickets on Windows

Hi all, I need a way a third party Windows application can
create/update/query tickets in Remedy.

I know there are tons of ways, but if somebody has a sample code in any
common windows language (.Net? VB? Java?), or better yet a generic program
that can take form name and field/value pairs etc as parameters (there used
to be esp_getentry, esp_setentry etc), let me know. I just don't want to
spend a lot of time to start from scratch.

I can't do Web Services (mismatch of Midtier and ARS versions). I am about
to search around for a code base to start with, but if anybody has anything
handy, send my way or let me know. I have perl code in Unix, but porting
that over ti Windows is some work.

TIA.


  


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Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management.

[Tripathi, Ashutosh]

Try Using "Assignment Configuration Form"

Select All the corresponding values in all Fields and Check only Change 
Management box in the right corner in the lower part of Form.

Ashutosh Tripathi 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Thursday, April 29, 2010 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

Hi,
Form Group skill does not exist.

Thanks & Regards

Amanullah
Software Consultant 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Thursday, April 29, 2010 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

Hi, In the group skill forms you will see a drop down called group name.. 
select the desired group name . in the table field you will see all the entries 
related to this group search for the entries for which is linked t Change 
request and delete those entries.

Say Group1 has entries for Helpdesk linked to  CTI and RSD and same is done for 
Change.. and you do not what the Group name in the drop down list for that 
particular CTI or RSD combination then delete the entry linked to Change Request


Regards
Rajesh Nair

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Thursday, April 29, 2010 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

Hi,
I searched the form Group skill but I have not found this form. Can you please 
tell me other way.

Thanks & Regards

Amanullah
Software Consultant

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Wednesday, April 28, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

 Hi,
This is related to routing. This can be done from the Group skil from wherein 
the Group  Name can be configured to be seen in the drop down menu for Helpdesk 
and Change or any one(based on the role).

Regards
Rajesh

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, April 28, 2010 4:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

OK, Amanullah.. scratch that idea. I didn't test but thought it might work.



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, April 27, 2010 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

I still think the Support Group will show up in Incident, just with no members. 
 Tickets can still be assigned to the group, the assignment engine just will 
not be able to pick a person to assign it to.

james

On Apr 27, 12:36 pm, "Pargeter, Christie :CO IS" 
wrote:
> Will that allow them to be the Change Implementer?
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
> Sent: Tuesday, April 27, 2010 8:27 AM
> To: arsl...@arslist.org
> Subject: Re: Support Group Name should only be visible in Change
> Management not in incident management.
>
> **
>
> Try this...
>
> For the people in SP1, set assignment availability to NO and make sure
> that the people in this group have functional role of Infrastructure
> Change Manager and/or Assignee. That should work.
>
> Marcelo
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
> Sent: Monday, April 26, 2010 11:03 PM
> To: arsl...@arslist.org
> Subject: Support Group Name should only be visible in Change
> Management not in incident management.
>
> **
>
> Hi there,
>
> Version  7.1.00  Patch 007
>
> Support Company:ABC Company
>
> Support Organization:   ITDB
>
> Support Group Name: SP1
>
> The above configuration we are using for both Incident Management and
> Change Management.
>
> Now requirement is that "Support Group Name: SP1" should only be
> visible in Change Management not in incident management.
>
> How is it possible?
>
> Thanks in advance
>
> Thanks & Regards
>
> Amanullah
>
> Software Consultant
>
> DISCLAIMER:"This e-mail message including any of its attach

Re: {Remedy ARS} Re: Future of OLE/DDE integrations?

[pivanov]

Hi All,

 i am totally agree with Daniel.

I always prefer to use the User client instead the browser,
additionally we have some integrations with 3rd party programs through
DDE, which can not be done by other way.

Cheers,
 Plamen Ivanov
Bulgarian Remedy Community
www.remedy.bg




On 29 Апр, 08:45, Daniel Condrea 
wrote:
> Hi All,
>
> "Same reason that COBOL still exists."
>
> In my opinion BMC is cutting costs at all costs. For example BMC decided to 
> move European support to Asia. I am not a racist but I am deeply disappointed 
> when I submitted a new ticket and support came from Asia instead England. My 
> English is the second language I have a lot of problems understanding "the 
> singing English" coming from Asia.
>
> Following the idea of cutting costs BMC decided to pass the know how to a 
> third party. Consequently how will have to use "BMC-Remedy user tool" will 
> have to pay.
>
> Recently "some secret garbage" was put in production. As a result of this 
> "improvements" users that connects to ARS using Mid-Tier, sporadically, 
> experience errors ( ARERR 90 & 91). The same users experience NO problems if 
> they use "BMC-Remedy user tool".
>
> In my opinion BMC decision to drop "BMC-Remedy user tool", ARODBC, OLE and 
> DEE is a bad idea. A good idea is to develop "BMC-Remedy user tool" as 
> "clickonce application"
>
> Best regards,
> Daniel Condrea
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Francois Seegers
> Sent: Thursday, April 29, 2010 8:13 AM
> To: arsl...@arslist.org
> Subject: Re: Future of OLE/DDE integrations?
>
> Can Flex integrate with DDE ?  As Flex as now an integral part in the later 
> version is this not an option?
>
> Francois
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Juan Ingles
> Sent: Thursday, April 29, 2010 2:26 AM
> To: arsl...@arslist.org
> Subject: Re: Future of OLE/DDE integrations?
>
> The way I see it...
> When you draw that line and say "NO MORE DDE" or, more to this point, "NO 
> MORE USER TOOL," there are people that will never cross that line and will 
> actually get left behind of their own accord.
>
> You can't always just go back to the 3rd party vendor and insist that they 
> change their ways. When they don't respond because it doesn't make any 
> business sense to them, or they aren't even around anymore, you can't always 
> "just replace" that component.
>
> I predict that many years from now, there will still be a huge portion of the 
> ARS base that is "stuck" on ARS 8.0. Or worse yet, it will become a tipping 
> point for people leaving the platform all together.
>
> IMHO, this is why Microsoft still supports DDE today.
> Same reason that COBOL still exists.
>
> Juan Ingles
>
> On Wed, Apr 28, 2010 at 2:34 PM, Guillaume Rheault  
> wrote:
> > well,  back then, the Avaya IP Agent couldl only communicate with the 
> > Remedy User tool via DDE; it could not use OLE.
> > I guess Avaya got too lazy to update it, and assumed DDE was good enough... 
> > they may be right in a way, since Microsoft is still keeping DDE alive...
> > One day Microsoft will say "NO MORE DDE" and all these companies that
> > rely on it will be forced to update their archaic interfaces
>
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Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management.

[ITN (Amanullah Bashir Ahmed)]

Hi,
Form Group skill does not exist.

Thanks & Regards

Amanullah
Software Consultant 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Thursday, April 29, 2010 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

Hi, In the group skill forms you will see a drop down called group name.. 
select the desired group name . in the table field you will see all the entries 
related to this group search for the entries for which is linked t Change 
request and delete those entries.

Say Group1 has entries for Helpdesk linked to  CTI and RSD and same is done for 
Change.. and you do not what the Group name in the drop down list for that 
particular CTI or RSD combination then delete the entry linked to Change Request


Regards
Rajesh Nair

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Thursday, April 29, 2010 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

Hi,
I searched the form Group skill but I have not found this form. Can you please 
tell me other way.

Thanks & Regards

Amanullah
Software Consultant

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Wednesday, April 28, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

 Hi,
This is related to routing. This can be done from the Group skil from wherein 
the Group  Name can be configured to be seen in the drop down menu for Helpdesk 
and Change or any one(based on the role).

Regards
Rajesh

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, April 28, 2010 4:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

OK, Amanullah.. scratch that idea. I didn't test but thought it might work.



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, April 27, 2010 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

I still think the Support Group will show up in Incident, just with no members. 
 Tickets can still be assigned to the group, the assignment engine just will 
not be able to pick a person to assign it to.

james

On Apr 27, 12:36 pm, "Pargeter, Christie :CO IS" 
wrote:
> Will that allow them to be the Change Implementer?
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
> Sent: Tuesday, April 27, 2010 8:27 AM
> To: arsl...@arslist.org
> Subject: Re: Support Group Name should only be visible in Change
> Management not in incident management.
>
> **
>
> Try this...
>
> For the people in SP1, set assignment availability to NO and make sure
> that the people in this group have functional role of Infrastructure
> Change Manager and/or Assignee. That should work.
>
> Marcelo
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
> Sent: Monday, April 26, 2010 11:03 PM
> To: arsl...@arslist.org
> Subject: Support Group Name should only be visible in Change
> Management not in incident management.
>
> **
>
> Hi there,
>
> Version  7.1.00  Patch 007
>
> Support Company:ABC Company
>
> Support Organization:   ITDB
>
> Support Group Name: SP1
>
> The above configuration we are using for both Incident Management and
> Change Management.
>
> Now requirement is that "Support Group Name: SP1" should only be
> visible in Change Management not in incident management.
>
> How is it possible?
>
> Thanks in advance
>
> Thanks & Regards
>
> Amanullah
>
> Software Consultant
>
> DISCLAIMER:"This e-mail message including any of its attachments is
> intended solely for the addressee(s) and may contain privileged
> information. If you are not the addressee or you have received this
> email message in error, please notify the sender who will remove your
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Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management.

[Nair, Rajesh IN BOM SISL]

Hi, In the group skill forms you will see a drop down called group name.. 
select the desired group name . in the table field you will see all the entries 
related to this group search for the entries for which is linked t Change 
request and delete those entries.

Say Group1 has entries for Helpdesk linked to  CTI and RSD and same is done for 
Change.. and you do not what the Group name in the drop down list for that 
particular CTI or RSD combination then delete the entry linked to Change Request


Regards
Rajesh Nair

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Thursday, April 29, 2010 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

Hi,
I searched the form Group skill but I have not found this form. Can you please 
tell me other way.

Thanks & Regards

Amanullah
Software Consultant

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Wednesday, April 28, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

 Hi,
This is related to routing. This can be done from the Group skil from wherein 
the Group  Name can be configured to be seen in the drop down menu for Helpdesk 
and Change or any one(based on the role).

Regards
Rajesh

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, April 28, 2010 4:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

OK, Amanullah.. scratch that idea. I didn't test but thought it might work.



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, April 27, 2010 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

I still think the Support Group will show up in Incident, just with no members. 
 Tickets can still be assigned to the group, the assignment engine just will 
not be able to pick a person to assign it to.

james

On Apr 27, 12:36 pm, "Pargeter, Christie :CO IS" 
wrote:
> Will that allow them to be the Change Implementer?
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
> Sent: Tuesday, April 27, 2010 8:27 AM
> To: arsl...@arslist.org
> Subject: Re: Support Group Name should only be visible in Change
> Management not in incident management.
>
> **
>
> Try this...
>
> For the people in SP1, set assignment availability to NO and make sure
> that the people in this group have functional role of Infrastructure
> Change Manager and/or Assignee. That should work.
>
> Marcelo
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
> Sent: Monday, April 26, 2010 11:03 PM
> To: arsl...@arslist.org
> Subject: Support Group Name should only be visible in Change
> Management not in incident management.
>
> **
>
> Hi there,
>
> Version  7.1.00  Patch 007
>
> Support Company:ABC Company
>
> Support Organization:   ITDB
>
> Support Group Name: SP1
>
> The above configuration we are using for both Incident Management and
> Change Management.
>
> Now requirement is that "Support Group Name: SP1" should only be
> visible in Change Management not in incident management.
>
> How is it possible?
>
> Thanks in advance
>
> Thanks & Regards
>
> Amanullah
>
> Software Consultant
>
> DISCLAIMER:"This e-mail message including any of its attachments is
> intended solely for the addressee(s) and may contain privileged
> information. If you are not the addressee or you have received this
> email message in error, please notify the sender who will remove your
> details from its database. You are not authorized to read, copy,
> disseminate, distribute or use this e-mail message or any attachment
> to it in any manner and must delete the email and destroy any hard
> copies of it. This e-mail message does not contain financial
> instructions or commitments of any kind. Any views expressed in this
> message are those of the individual sender and do not necessarily
> reflect the views of Emirates NBD PJSC, or any other related
> subsidiaries, entities or persons."
>
> _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> __
> _  UNSUBSCRIBE or

Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management.

[ITN (Amanullah Bashir Ahmed)]

Hi,
I searched the form Group skill but I have not found this form. Can you please 
tell me other way.  

Thanks & Regards

Amanullah
Software Consultant 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Wednesday, April 28, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

 Hi,
This is related to routing. This can be done from the Group skil from wherein 
the Group  Name can be configured to be seen in the drop down menu for Helpdesk 
and Change or any one(based on the role).

Regards
Rajesh

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, April 28, 2010 4:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

OK, Amanullah.. scratch that idea. I didn't test but thought it might work.



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, April 27, 2010 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in 
Change Management not in incident management.

I still think the Support Group will show up in Incident, just with no members. 
 Tickets can still be assigned to the group, the assignment engine just will 
not be able to pick a person to assign it to.

james

On Apr 27, 12:36 pm, "Pargeter, Christie :CO IS" 
wrote:
> Will that allow them to be the Change Implementer?
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
> Sent: Tuesday, April 27, 2010 8:27 AM
> To: arsl...@arslist.org
> Subject: Re: Support Group Name should only be visible in Change
> Management not in incident management.
>
> **
>
> Try this...
>
> For the people in SP1, set assignment availability to NO and make sure
> that the people in this group have functional role of Infrastructure
> Change Manager and/or Assignee. That should work.
>
> Marcelo
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
> Sent: Monday, April 26, 2010 11:03 PM
> To: arsl...@arslist.org
> Subject: Support Group Name should only be visible in Change
> Management not in incident management.
>
> **
>
> Hi there,
>
> Version  7.1.00  Patch 007
>
> Support Company:ABC Company
>
> Support Organization:   ITDB
>
> Support Group Name: SP1
>
> The above configuration we are using for both Incident Management and
> Change Management.
>
> Now requirement is that "Support Group Name: SP1" should only be
> visible in Change Management not in incident management.
>
> How is it possible?
>
> Thanks in advance
>
> Thanks & Regards
>
> Amanullah
>
> Software Consultant
>
> DISCLAIMER:"This e-mail message including any of its attachments is
> intended solely for the addressee(s) and may contain privileged
> information. If you are not the addressee or you have received this
> email message in error, please notify the sender who will remove your
> details from its database. You are not authorized to read, copy,
> disseminate, distribute or use this e-mail message or any attachment
> to it in any manner and must delete the email and destroy any hard
> copies of it. This e-mail message does not contain financial
> instructions or commitments of any kind. Any views expressed in this
> message are those of the individual sender and do not necessarily
> reflect the views of Emirates NBD PJSC, or any other related
> subsidiaries, entities or persons."
>
> _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> __
> _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
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Impor

Re: Problem while creating Asset forms

[Sergio Tomillero]

Hi SriSamSri,

I am exactly having the same problem and I never get AST:xx form as it
should be once finished the Synchronization CMDB > Asset (Update Asset UI).

Did you resolve this problem? 

My configuration is:

ARServer 7.5 patch 4
CMDB 7.6 patch 1
ITSM 7.6.0

Also I see cmdb2asset is imbedded so it cannot be launched by command line
for testing purposes.


Kind regards,
Sergio Tomillero
-- 
View this message in context: 
http://ars-action-request-system.1093659.n2.nabble.com/Problem-while-creating-Asset-forms-tp4646137p4978660.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Limiting Queries

[Joe DeSouza]

Frank,

Quick and dirty way.. Build two database view, one returning top 1000 using the 
qualification you want, and the other returning all.. and point these views to 
two AR System view forms.. each for each kind of group..

Joe





From: Frank Caruso 
To: arslist@ARSLIST.ORG
Sent: Wed, April 28, 2010 1:14:41 PM
Subject: Limiting Queries

** Is there a way to limit the number records returned from user tool queries 
while at the same time allowing certain groups unlimited query capability?

I want to limit all users form returning more than 1000 records but at the time 
allow certain groups unlimited capability.

I know I can set a hard limit on the server but that would apply to everyone, 
including my nightly ODBC based reports, which return well over the 1000 record 
limit. I also know you can control this from the User tool but I cannot stop 
users from changing that value.

Thoughts?

Frank
(18 days left in the desert!)


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




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