Re: AR User Tool Deprecated?
Sounds interesting, I will investigate. Any link to RED? - Original Message - From: Jason Miller Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, July 03, 2010 10:25 PM Subject: Re: AR User Tool Deprecated? ** Fred already mentioned that web services are used for back-end data and not user interaction. However that isn't to say that push events that can interact with a user's session haven't been done. Mark Gemmell showed of RED (Remedy Event Drive) at WWRUG09. He demoed their very cool telephony integration. His team built custom code that taps into the Mid-Tier's back channel (if I remember correctly) and will send server events (triggered by filters) to a username or group (received by Active Links). It also works with WUT. He let me try it out to build a chat module in Remedy and it worked very well. Hopefully BMC will include something similar in the future (looking through the archives he stated in March 09 that BMC licensed it). Jason On Sat, Jul 3, 2010 at 3:29 AM, Angus Comber wrote: Hi Joe Our thin client integrations do in fact use javascript for integration. In a nutshell the client programming issues with web are as follows: 1. To access the javascript you need to first latch onto the web browser instance which requires custom code for each web browser. 2. WUT has a MDI interface which yes is a proprietary Windows technology but you can have powerful control of form instances etc. This is harder with web clients. 2. WUT has more control from Remedy client -> third party client due to the fact that there are not the same security restrictions as on a web browser. Eg you can't run process with a web client. We support whichever versions of Remedy clients are likely to be using. The ideal interface from our point of view would be a interface which we can access via the server but which would provide the ability to 'push' to the relevant client. I am thinking the Remedy soap interface may provide this. We need to test. Service Desk Express have something like this with their push service. We also need a way for a user to send a message from web client and be able to detect this message - hopefully via soap or some other interface. Does anyone know if the soap interface could provide this? I have doc, just need to get reading. Angus - Original Message - From: "Joe D'Souza" Newsgroups: public.remedy.arsystem.general To: Sent: Thursday, June 24, 2010 9:44 PM Subject: Re: AR User Tool Deprecated? Hello Angus, I would agree with some of your statements a few versions ago when Remedy Web was the web application tool. Mid-Tier since then has evolved to a much better product, and sometimes there is a very thin difference between the performance gains experienced on the thick client as opposed to the web. In fact in my experience the web client tends to be a lot more faster on remote connections than the native thick client. Yes you are going to loose and have to give up on client based API customizations that use the COM libraries, but many of these can be re-engineered or re-written using JavaScript that would work from the web client. I think it would be a good idea for Remedy to focus on continuing to improve the already 'much improved' web client, rather than utilize their resources developing and improving a client that is lesser and lesser used with every passing version. Many of the sites I have recently been to use only the thin client. Just curious, but what versions do you currently work on? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Angus Comber Sent: Thursday, June 24, 2010 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: AR User Tool Deprecated? I believe this is true and think BMC are making a big mistake for the following reasons: 1. The thick client has a client based API, using COM, which is used by many third party products, including our own, and this capability is really useful for integration with other products. All this functionality will be lost. 2. It is administrators, not users, pushing for web front ends, simply for deployment reasons. Users prefer responsive, rich functionality applications. Anyone who has used Siebel will know what I mean. I have no problem with a web alternative but if they go for thin client only, then that is not good news from my perspective. Angus - Original Message - From: "NNMN" Newsgroups: public.remedy.arsystem.general To: Sent: Thursday, June 24, 2010 8:40 AM Subject: AR User Tool Deprecated? Hi A
Re: How to install and configure Remedy Application on my Laptop
I agree with Jayson - I've been using Virtual Box for quite some time now - and it comes with a bunch of utilities (which could expand your VHD's, etc) - extremely lightweight and has great features... It also seems to out-perform VMWare and Microsoft Virtual server (which is also free but only supports 32 bit guests) just toss in a "Linux" of your free flavor and all you need is a database. Definitely the separation of "physical to virtual" helps - especially when there are so many releases and combination there of which you might have to "play with" or more over "demo to the customer".. Not to mention that if you are working in a team - one person can build an image - and then distribute across the team... A few suggestions on the virtual build - Have a "appropriately sized ROOT DISC" for the operating system - I've run into issues with windows guests and windows updates eating up a 8GB boot partition. Have an appropriately sized "Data Disc" - where all the "stuff" is installed to The consideration is that normally "Root discs cannot be expanded - data discs CAN be expanded" If you have enough physical resources consider: setup of a dedicated "database server" that runs all the databases - you can setup private networks to connect the guest systems. This allows your environment to be a bit more separated. You can allocate processor 1 to database - processor 2 to remedy - processor 3 to web - processor 4 is the physical os... - or you can just let the virtualization environment handle the allocations as well... HTH Robert Molenda On Sat, Jul 3, 2010 at 2:52 PM, Jason Miller wrote: > ** A few other options are VMware Server which is free as well as Sun's > Virtual Box. I like Virtual Box, it doesn't seem to be quite as intrusive > to the host OS as VMware. VMware installs Windows services and Tomcat where > as Virtual Box is only running when you start it (aside from the necessary > drivers that are need to tap into the network interface, etc). > > Virtual Box is great for occasionally using the VM and allowing the > PC/Laptop to keep resources for other uses. If I were going to primarily > use the PC/Laptop for running a VM or needed the best possible VM > performance then I might go with VMware because it does get down to the > hardware a bit better (because it is more intrusive). VMware also has a > product that can boot off a thumb drive and start VM. This would keep the > host OS intact and allow almost all resources to be dedicated to the VM. > > Both VMware and Virtual Box have download pages where you can get > appliances that already have an OS installed (mostly ones that can be > distributed freely). I was working on building a Remedy / CentOS Virtual > Box with Oracle developer. I ran out of disk space trying to merge a > snapshot and it blew up. On that note, make sure you have probably at least > 20gb of free disk space for one VM and its snapshots (and might be small if > you do the full ITSM Suite and data). > > HTH, > Jason > > > On Sat, Jul 3, 2010 at 3:12 AM, Peter Romain < > p.romain.arsl...@parsolutions.co.uk> wrote: > >> ** >> >> I’d recommend installing Remedy in VMWare Workstation. >> >> >> >> This way you won’t corrupt your PC and you can have as many versions as >> you like. >> >> >> >> VMWare Workstation doesn’t cost very much ($150?) but you will need an >> operating system license for each virtual machine. >> >> >> >> If you don’t want to pay for VMWare then use Microsoft Virtual PC. >> >> >> >> If you don’t have OS licenses try looking at Microsoft Action Pack (MAPS) >> or I guess you could use Linux for nothing. >> >> >> >> When I last looked you could use Oracle as a developer for free. I think >> MS charge for SQL Server but I’ve never looked as I only used the licenses >> from MAPS. For ease of use I’d go for SQL Server. >> >> >> >> You will also need Remedy server licenses but the pain of getting them for >> consultants has been covered in other threads >> >> >> >> I gave up on 32 bit laptop recently as the VMs get quite big and really >> need more RAM than a 32 bit system can give them. >> >> >> >> Cheers >> >> >> >> Peter >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Angus Comber >> *Sent:* 03 July 2010 11:00 >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: How to install and configure Remedy Application on my >> Laptop >> >> >> >> ** >> >> You can use virtual machine software if you like or just install in the >> usual way on your laptop. Have you hit a problem? Why not give it a go and >> post any questions if you get stuck. >> >> >> >> Angus >> >> >> >> - Original Message - >> >> *From:* IT (Amanullah Bashir Ahmed) >> >> *Newsgroups:* public.remedy.arsystem.general >> >> *To:* arslist@ARSLIST.ORG >> >> *Sent:* Saturday, July 03, 2010 9:31 AM >> >> *Subject:* How to install and configure Remedy Application on my Laptop >> >> >> >> ** >> >> Hi there, >> >> I want to install a
Re: ITSM Upgrade Issues
Interesting - I checked my "Clean build" ITSM 7.5.01 - patch 0 system - and the field ID is the 303778300 as you are mentioning as the "to be imported" version. Was this system a clean-build, or an upgrade or .. ?? Could someone have run change-id on the field for some reason? Is this the only field or are there more? HTH Robert On Fri, Jul 2, 2010 at 1:38 PM, Kevin Begosh wrote: > ** > okay so I have been having ITSM upgrade issues and I have finally narrowed > it down. Basically what is happening is I am running the ITSM install and > it is trying to import .def .arx files etc and it is failing some > definition files because it is trying to import a form with a field that > already exists and failing saying that it already exists but the DB ID's are > different. > > Example: > > One of the installs is importing the form FIN:LoadCosts and is failing > because in the current system the field Related Cost is there, which it > should be but it is Field ID 270002018. The field ID trying to be imported > is 303778300. > > I have looked at other system the same version as mine and the current > field ID is the same as mine 270002018. So why is this form failing to > import, shouldn't it be over writing that field? > > Has anyone else seen this or run into this issue? > > Current system: > ARS 7.5 Patch 4 > CMDB 7.6 Patch 1 > ITSM 7.03 Patch 9, plus the compatibility Patch > Windows 2003 Server > SQL 2005 DB > VMWare Virtual Server > > I am trying to upgrade to ITSM 7.6 Patch 1 > > I have tried ITSM 7.6 Patch 1, ITSM 7.6, and now I am trying ITSM 7.5 and > the same issue is happening on all three upgrades. > > -- > Kevin Begosh > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
