Re: RRR|Chive and AR Archiving

[LJ LongWing]

Viswa,

I can't speak to the speed of it, but you could turn on logging to see
what's causing the hangup..RRRChive works relatively well, and has the
option of turning off workflow on destination server/form, so that might
speed some things up.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of viswa kumar
Sent: Friday, August 13, 2010 10:32 AM
To: arslist@ARSLIST.ORG
Subject: RRR|Chive and AR Archiving

 

** 

Hi,

 

I wanted to Archive about 2000k Records from the ServiceRequest form (Custom
Ticketing form with 473 fields) that are created since year 2000.

 

When i tried with AR Archive functionality (Form Properties\Archive tab) it
took about 3.5 Hrs for 30k records (around 110 Records\Min). 

If that is the Case i would need 570+ hrs to complete this Archive Process.


If any of you have used RRR|Chive Already, Can i get some of this questions
answered please:

 

I think RRR|Chive tool could do this Archiving faster then AR Archive, is it
true?

Like to check with any of you used RRR|Chive for Archiving thousands of
records; Any Specific gotchas to note for ?

What would be the rough expected Archive time for thousand Records(1k) in
RRR|Chive for the form with 500 Fields? 

Is it good to run the RRR|Tool in the ARS Server ? or the Client side like
ARS User?

 

Any information about RRR|Chive tool will also helpful.

 

Also, Is there any Tuning like (Tread size) can improve the AR Archive
Performance?

 

I am trying to find a relatively easy way and get a rough Estimate for
Archiving 2000k records.

 

THANKS in advance,

 

Platform: ARS 7.0.01 P010 

OS : HP-UX

DB : Oracle 10.2 64bit

 

Thanks,

Viswa.

 

 

 

 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: OT:Friday Humor - Need a Raise?

[Warren Baltimore]

D'OH (rimshot heard in the background)!

On Fri, Aug 13, 2010 at 5:33 PM, Phil Bautista wrote:

> **
>
> A: Excuse me sir, may I talk to you?
>
> B: Sure, come on in.   What can I do for you?
>
> A: Well sir, as you know, I have been an employee of this prestigious
> firm for over ten years.
>
> B: Yes.
>
> A: I won't beat around the bush.   Sir, I would like a raise. I
> currently have four companies after me and so I decided to talk to you
> first.
>
> B: A raise?   I would love to give you a raise, but this is just not
> the right time.
>
> A: I understand your position, and I know that the current economic
> down turn has had a negative impact on sales, but you must also take into
> consideration my hard work, pro- activeness and loyalty to this company
> for over a decade.
>
> B: Taking into account these factors, and considering I don't want to
> start a brain drain, I'm willing to offer you a ten percent raise and an
> extra five days of vacation time.  How does that sound?
>
> A: Great!   It's a deal!   Thank you, sir!
>
> B: Before you go, just out of curiosity, what companies were after
> you?
>
> A: Oh, the Electric Company, Gas Company, Water Company and the
> Mortgage Company! *
>
> *
>
>
>
> Phil Bautista, WWRUG10 Advisory Board
>
> 512-731-0304
>
> http://www.linkedin.com/in/philbautista
>
> http://www.wwrug.org/wwrug10/contact_phil.html
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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OT:Friday Humor - Need a Raise?

[Phil Bautista]

A: Excuse me sir, may I talk to you?

B: Sure, come on in.   What can I do for you?

A: Well sir, as you know, I have been an employee of this prestigious
firm for over ten years.

B: Yes.

A: I won't beat around the bush.   Sir, I would like a raise. I
currently have four companies after me and so I decided to talk to you
first.

B: A raise?   I would love to give you a raise, but this is just not the
right time.

A: I understand your position, and I know that the current economic down
turn has had a negative impact on sales, but you must also take into
consideration my hard work, pro- activeness and loyalty to this company for
over a decade.

B: Taking into account these factors, and considering I don't want to
start a brain drain, I'm willing to offer you a ten percent raise and an
extra five days of vacation time.  How does that sound?

A: Great!   It's a deal!   Thank you, sir!

B: Before you go, just out of curiosity, what companies were after you?

A: Oh, the Electric Company, Gas Company, Water Company and the Mortgage
Company! 



 

Phil Bautista, WWRUG10 Advisory Board

512-731-0304

http://www.linkedin.com/in/philbautista

http://www.wwrug.org/wwrug10/contact_phil.html

 


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Re: ARDBC LDAP issue

[Grooms, Frederick W]

It looks like (from the error you are receiving) that the Active Directory is 
requiring SSL and certificates.  Your AD administrator should check to see if 
Simple Bind is allowed.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Novikov, Vladimir A CTR US USA
Sent: Friday, August 13, 2010 11:36 AM
To: arslist@ARSLIST.ORG
Subject: ARDBC LDAP issue

** 
All,

Has anyone encountered the following error? 

Cannot connect to the directory service : Strong authentication required 
(LDAPERR 8)2028: LdapErr: DSID-0C09018A, comment: The server requires binds 
to turn on integrity checking if SSL\TLS are not already active on the 
connection, data 0, vece (ARERR 3375).

We're trying to connect to Active Directory. The Remedy configuration looks 
simple enough with defaults and not using SSL. DC is set up to not require 
certificates.  Any ideas?

Ars 6.3
MSSQL 2000

Thanks

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Re: RRR|Chive and AR Archiving

[viswa kumar]

HI Don,

Thanks a Lot for your Inputs.

This gives me a good confidence about the RRR|Chive tool.

I think i am going to Run it from the Windows Client also, as i could not
get the HP-UX version of RRR|Chive.

Thanks,
Viswa.



On Fri, Aug 13, 2010 at 3:44 PM, McClure, Don  wrote:

> **
>
> Hi Viswa.
>
>
>
> One of the copy steps for us was moving ca 35K records from HPD: Help Desk
> (ITSM7)  in approx 24 minutes (RRRchive, sync-to-target to populate new
> system with data from production clone).
>
>
>
> This particular run was executed on Windows desktop; later usages are run
> from target server.
>
>
>
> Environment:
>
>
>
> ARS 7.1/ITSM7.0, on Win2003
>
> DB:  MSSQL 2005 on Win 2003 (separate platform, not shared with other DB
> users)
>
>
>
> Don W. McClure, P.E.
>
> CITC Call Tracking Administration
>
> University of North Texas
>
> dwmac @ unt . edu
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *viswa kumar
> *Sent:* Friday, August 13, 2010 11:32 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* RRR|Chive and AR Archiving
>
>
>
> **
>
> Hi,
>
>
>
> I wanted to Archive about 2000k Records from the ServiceRequest
> form (Custom Ticketing form with 473 fields) that are created since year
> 2000.
>
>
>
> When i tried with AR Archive functionality (Form Properties\Archive tab) it
> took about 3.5 Hrs for 30k records (around 110 Records\Min).
>
> If that is the Case i would need 570+ hrs to complete this Archive Process.
>
>
> If any of you have used RRR|Chive Already, Can i get some of this questions
> answered please:
>
>
>
> I think RRR|Chive tool could do this Archiving faster then AR Archive, is
> it true?
>
> Like to check with any of you used RRR|Chive for Archiving thousands of
> records; Any Specific gotchas to note for ?
>
> What would be the rough expected Archive time for thousand Records(1k) in
> RRR|Chive for the form with 500 Fields?
>
> Is it good to run the RRR|Tool in the ARS Server ? or the Client side like
> ARS User?
>
>
>
> Any information about RRR|Chive tool will also helpful.
>
>
>
> Also, Is there any Tuning like (Tread size) can improve the AR Archive
> Performance?
>
>
>
> I am trying to find a relatively easy way and get a rough Estimate
> for Archiving 2000k records.
>
>
>
> THANKS in advance,
>
>
>
> Platform: ARS 7.0.01 P010
>
> OS : HP-UX
>
> DB : Oracle 10.2 64bit
>
>
>
> Thanks,
>
> Viswa.
>
>
>
>
>
>
>
>
>
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Can AR System 7.1 connect to Oracle 11G logical standby

[Geoffrey Endresen]

Our current configuration in a server group with 9 application servers to
one oracle database that has primary DB and a physical standby DB.
This is configured with Fast Start Failover and it's currently at 10gR2,
let's call it Remedy4DB

We are building a 3rd host as a logical standby of the same DB, but it's
running 11G.
Our plan is to keep it as a logical standby of the original BD but give it a
different name like, say Remedy5DB, that is read-only ARADMIN tables.

The idea (not implemented) is build a remedy application sever that connects
to Remedy5DB with some licensing tables with synonyms to read-write tables
as needed

On Fri, Aug 13, 2010 at 11:56 AM, patrick zandi  wrote:

> **
> I have seen three solutions:
> #1 2 different servers connected to the same db at the same time one
> standby one prod
> #2 1 server prod, with a standby to turn on to the same db
> #5 2 servers in a server group connected to the same db
> (please note all db's were running dataguard to another db server as a
> backup.)
>
> Please fill me in here,  if this is a dataguarded system (standby) you
> cannot connect remedy to it.. the database is in a mount point and will not
> allow connections.
>
> Otherwise.. I may not be following you...
>
>
>
> On Fri, Aug 13, 2010 at 2:36 PM, Geoffrey Endresen 
> wrote:
>
>> **
>>
>> We are thinking that it would be great if our Remedy Server could read a
>> Logical Standby of our Production Remedy database.
>>
>> Has it been done before?
>>
>> ARSystem 7.1
>>
>>
>> Oracle 11G
>>
>> RHEL5 Linux
>>
>> Thanks,
>> -Geoff
>>
>> --
>> -Geoff Endresen
>> Amazon.com
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> Patrick Zandi
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
-Geoff Endresen
Amazon.com

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Re: RRR|Chive and AR Archiving

[McClure, Don]

Hi Viswa.

One of the copy steps for us was moving ca 35K records from HPD: Help Desk 
(ITSM7)  in approx 24 minutes (RRRchive, sync-to-target to populate new system 
with data from production clone).

This particular run was executed on Windows desktop; later usages are run from 
target server.

Environment:

ARS 7.1/ITSM7.0, on Win2003
DB:  MSSQL 2005 on Win 2003 (separate platform, not shared with other DB users)

Don W. McClure, P.E.
CITC Call Tracking Administration
University of North Texas
dwmac @ unt . edu

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of viswa kumar
Sent: Friday, August 13, 2010 11:32 AM
To: arslist@ARSLIST.ORG
Subject: RRR|Chive and AR Archiving

**
Hi,

I wanted to Archive about 2000k Records from the ServiceRequest form (Custom 
Ticketing form with 473 fields) that are created since year 2000.

When i tried with AR Archive functionality (Form Properties\Archive tab) it 
took about 3.5 Hrs for 30k records (around 110 Records\Min).
If that is the Case i would need 570+ hrs to complete this Archive Process.

If any of you have used RRR|Chive Already, Can i get some of this questions 
answered please:

I think RRR|Chive tool could do this Archiving faster then AR Archive, is it 
true?
Like to check with any of you used RRR|Chive for Archiving thousands of 
records; Any Specific gotchas to note for ?
What would be the rough expected Archive time for thousand Records(1k) in 
RRR|Chive for the form with 500 Fields?
Is it good to run the RRR|Tool in the ARS Server ? or the Client side like ARS 
User?

Any information about RRR|Chive tool will also helpful.

Also, Is there any Tuning like (Tread size) can improve the AR Archive 
Performance?

I am trying to find a relatively easy way and get a rough Estimate for 
Archiving 2000k records.

THANKS in advance,

Platform: ARS 7.0.01 P010
OS : HP-UX
DB : Oracle 10.2 64bit

Thanks,
Viswa.





_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Can AR System 7.1 connect to Oracle 11G logical standby

[Axton]

Couple of potential issues I see:
- All tables need a primary key; does remedy create tables that meet this
requirement?
- Some data types are not supported
http://download.oracle.com/docs/cd/B19306_01/server.102/b14239/data_support.htm#i637080

Nothing impossible to work around, just needs some research and planning.

Axton

On Fri, Aug 13, 2010 at 1:36 PM, Geoffrey Endresen wrote:

> **
>
> We are thinking that it would be great if our Remedy Server could read a
> Logical Standby of our Production Remedy database.
>
> Has it been done before?
>
> ARSystem 7.1
>
>
> Oracle 11G
>
> RHEL5 Linux
>
> Thanks,
> -Geoff
>
> --
> -Geoff Endresen
> Amazon.com
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Can AR System 7.1 connect to Oracle 11G logical standby

[patrick zandi]

I have seen three solutions:
#1 2 different servers connected to the same db at the same time one standby
one prod
#2 1 server prod, with a standby to turn on to the same db
#5 2 servers in a server group connected to the same db
(please note all db's were running dataguard to another db server as a
backup.)

Please fill me in here,  if this is a dataguarded system (standby) you
cannot connect remedy to it.. the database is in a mount point and will not
allow connections.

Otherwise.. I may not be following you...



On Fri, Aug 13, 2010 at 2:36 PM, Geoffrey Endresen wrote:

> **
>
> We are thinking that it would be great if our Remedy Server could read a
> Logical Standby of our Production Remedy database.
>
> Has it been done before?
>
> ARSystem 7.1
>
>
> Oracle 11G
>
> RHEL5 Linux
>
> Thanks,
> -Geoff
>
> --
> -Geoff Endresen
> Amazon.com
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Patrick Zandi

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Re: WWRUG10 - Technical Session Sneak Peek #10 - Integrate, Connect, Collaberate and Interact

[Thad Esser]

Yes, I was thinking of the enhanced web reporting, more so than those other
things.

As always, thanks for keeping us straight.

Thad

On Fri, Aug 13, 2010 at 11:25 AM, Easter, David wrote:

> **
>
> No, it would not.
>
>
>
> Crystal Reports / BOE is not being replaced.  It will continue to be
> supported by AR System as well as being an integral part of the BMC
> Analytics offering.
>
>
>
> If you are, perhaps thinking of the enhanced web reporting feature to be
> part of AR System 7.6.03, that is an enhancement to the existing embedded
> reporting capabilities of AR System (i.e. the currently text-only reporting
> capabilities).  It is not intended to “replace” Crystal Reports / BOE.
> While it is the case that TSM OOTB reports will begin using the embedded web
> reporting engine instead of creating OOTB Crystal-based reports in ITSM
> 7.6.03, that is being done to reduce the economic burden on customers
> wanting basic web reporting capabilities from AR System and ITSM and nothing
> else.   In other words, for basic web reporting, they can now use an
> embedded engine that meets their basic needs without additional
> configuration or cost.  Business Objects Enterprise Premium is able to meet
> those needs as well but much of the power of Business Objects is not
> utilized if its only usage is to display OOTB ITSM reports and nothing
> else.
>
>
>
> Conversely, customers who will fully utilize something like BMC Analytics
> or Business Objects are certainly encouraged to invest in them (or continue
> to use what they have) to meet their more extensive business needs.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Thad Esser
> *Sent:* Friday, August 13, 2010 9:37 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: WWRUG10 - Technical Session Sneak Peek #10 - Integrate,
> Connect, Collaberate and Interact
>
>
>
> ** Would it be fair to assume that Pentaho will also be BMC's replacement
> for Crystal Reports/BOE?
> http://www.pentaho.com/products/
>
> Thanks,
> Thad
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Updating Service CI name

[Ramey, Anne]

My management wants to rename a service CI that's been used for a very active 
service for quite a while.  It is associated with tens of thousands (if not 
hundreds of thousands) of tickets.  The name change fails and it appears from 
system messages that it is reaching the top of the filter stack (we have this 
set to 10,000).  I don't think doing the same action via escalation will help 
at all.  It's not as if the name change happened and just didn't update all the 
association.  The name change itself never completes.  Is there no way to 
change the name of a CI that is associated with large numbers of tickets?

ARS 7.1 p 6
CMDB 2.1 p 4

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


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Can AR System 7.1 connect to Oracle 11G logical standby

[Geoffrey Endresen]

We are thinking that it would be great if our Remedy Server could read a
Logical Standby of our Production Remedy database.

Has it been done before?

ARSystem 7.1


Oracle 11G

RHEL5 Linux

Thanks,
-Geoff

-- 
-Geoff Endresen
Amazon.com

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Re: WWRUG10 - Technical Session Sneak Peek #10 - Integrate, Connect, Collaberate and Interact

[Easter, David]

No, it would not.

Crystal Reports / BOE is not being replaced.  It will continue to be supported 
by AR System as well as being an integral part of the BMC Analytics offering.

If you are, perhaps thinking of the enhanced web reporting feature to be part 
of AR System 7.6.03, that is an enhancement to the existing embedded reporting 
capabilities of AR System (i.e. the currently text-only reporting 
capabilities).  It is not intended to "replace" Crystal Reports / BOE.  While 
it is the case that TSM OOTB reports will begin using the embedded web 
reporting engine instead of creating OOTB Crystal-based reports in ITSM 7.6.03, 
that is being done to reduce the economic burden on customers wanting basic web 
reporting capabilities from AR System and ITSM and nothing else.   In other 
words, for basic web reporting, they can now use an embedded engine that meets 
their basic needs without additional configuration or cost.  Business Objects 
Enterprise Premium is able to meet those needs as well but much of the power of 
Business Objects is not utilized if its only usage is to display OOTB ITSM 
reports and nothing else.

Conversely, customers who will fully utilize something like BMC Analytics or 
Business Objects are certainly encouraged to invest in them (or continue to use 
what they have) to meet their more extensive business needs.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Thad Esser
Sent: Friday, August 13, 2010 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG10 - Technical Session Sneak Peek #10 - Integrate, Connect, 
Collaberate and Interact

** Would it be fair to assume that Pentaho will also be BMC's replacement for 
Crystal Reports/BOE?
http://www.pentaho.com/products/

Thanks,
Thad

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Friday Humor: Military Manual Wisdom

[Grooms, Frederick W]

If the enemy is in range, so are you.   
Infantry Journal

 
It is generally inadvisable to eject directly over the area you just bombed.   
US Air Force Manual
 
Whoever said the pen is mightier than the sword, obviously never encountered 
automatic weapons.   
General MacArthur

 
You, you, and you -- panic. The rest of you, come with me.   
U.S. Marine Corp Gunnery Sgt. 

 
Tracers work both ways.   
U.S. Army Ordnance Manual 

 
Five second fuses only last three seconds.   
Infantry Journal

 
The three most useless things in aviation are:
 1. Fuel in the bowser,
 2. Runway behind you; and
 3. Air above you.   
Basic Flight Training Manual 

 
Any ship can be a minesweeper -- Once.   
Maritime Ops Manual

 
Never tell the Platoon Sergeant you have nothing to do.   
Unknown Marine Recruit 

 
If you see a bomb technician running, try to keep up with him.   
USAF Ammo Troop

 
Yea, Though I Fly Through the Valley of the Shadow of Death, I Shall Fear No 
Evil. For I am at 50,000 Feet and Climbing.   
Sign over SR71 Wing Ops 

 
You've never been lost until you've been lost at Mach 3.   
Paul F. Crickmore (SR71 test pilot) 

 
The only time you have too much fuel is when you're on fire.   
Unknown Author 

 
If the wings are traveling faster than the fuselage it has to be a helicopter 
-- and therefore, unsafe.   
Fixed Wing Pilot 

 
When one engine fails on a twin-engine airplane, you always have enough power 
left to get you to the scene of the crash.   
Multi-Engine Training Manual 

 
Without ammunition, the USAF is just an expensive flying club.   
Unknown Author 

 
If you hear me yell; "Eject, Eject, Eject!", the last two will be echoes. If 
you stop to ask "Why?", you'll be talking to yourself, because you're the 
pilot.   
Pre-flight Briefing from a 104 Pilot 

 
What is the similarity between air traffic controllers and pilots?   
If a pilot screws up, the pilot dies. If the ATC screws up, the pilot dies.   
Sign over Control Tower Door 

 
Never trade luck for skill.   
Author Unknown 

 
The three most common expressions (or famous last words) in military aviation 
are: 
 Did you feel that?
 What's that noise? and  
 Oh S..! 
Author Unknown 

 
Airspeed, altitude and brains. Two are always needed to successfully complete 
the flight.   
Basic Flight Training Manual 

 
Mankind has a perfect record in aviation - we have never left one up there!   
Unknown Author 

 
Flying the airplane is more important than radioing your plight to a person on 
the ground incapable of understanding or doing anything about it.   
Emergency Checklist 

 
The Piper Cub is the safest airplane in the world;  it can just barely kill 
you.   
Attributed to Max Stanley (Northrop test pilot) 

 
There is no reason to fly through a thunderstorm in peacetime.   
Sign over Squadron Ops Desk at Davis-Montham AFB, AZ 

 
If something hasn't broken on your helicopter, it's about to.   
Sign over Carrier Group Operations Desk 

 
You know that your landing gear is up and locked when it takes full power to 
taxi to the terminal..   
Lead-in Fighter Training Manual 


 
As the test pilot climbs out of the experimental aircraft, having torn off the 
wings and tail in the crash landing, the crash truck arrives.   
The rescuer sees a bloodied pilot and asks, "What happened?"

The pilots reply? "I don't know, I just got here myself!"

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Re: arcache

[Grooms, Frederick W]

According to page 296 of Configuring-710.pdf   
arcache {-U|-G}{a|d} -e  [-g ] [-i ]   
[-c ] [-q <"computed_group_qualification">]   
[-t ] [-lw ] [-m ][-n ]   
[-p ] [-s ] [-x ] [-d]   
[-u ] [-r ]   

-s   
  Specifies the name of an individual AR System server to distribute your 
change to. This option is required.


Atul,
Try adding the -d option to turn on debugging and move the -s option to just 
before the -e.  Also (just to be picky) put in a space after the -g (maybe it 
is complaining that -s is not a valid group).   
   arcache -Ua -n "aaa" -p "" -s servername -e "009" -lw 1 -g "1;" 

This is the example from page 298 of the manual.   
   arcache -Ua -eTEMP999 -lw 1 -n "TEMPADMIN" -p"" -s bentley -g "1;"

Fred 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: Thursday, August 12, 2010 11:33 PM
To: arslist@ARSLIST.ORG
Subject: AW: arcache

Atul,

ommit the -s servername and everything will be fine. Since 7.x arcache is only 
working if you're local to the server

Kind Regards Conny 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Atul Vohra
Gesendet: Mittwoch, 11. August 2010 22:25
An: arslist@ARSLIST.ORG
Betreff: arcache

Hi,

Pre 7.x, I was able to use the following arcache command to create remedy admin 
account (aka Demo):

arcache -Ua -n "aaa" -p "" -e "009" -lw 1 -g"1;" -s servername

But now on a 7.1 server it is failing with the following message:
Message not in catalog; Message number = 9907 (ARERR 9907)
  -s


It is complaining about -s option. Any help would be appreciated.

Thanks
Atul 

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ITSM 7.x +SRM w/ multiple outgoing mailboxes

[Eli Schilling]

Hey list,
 
I was wondering if anyone had attempted to integrate multiple, outgoing
mailboxes with the OOTB notification engine in ITSM 7?  We are looking
at the possibility of having different outgoing mailboxes for customers
and support personnel.  Seeing as how everything goes via the same
notify filter, I can only surmise that workflow would need to be
injected earlier in the process to designate a particular outgoing
mailbox.
 
Thanks all, have a great weekend!
 
-Eli
 

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ARDBC LDAP issue

[Novikov, Vladimir A CTR US USA]

All,

 

Has anyone encountered the following error? 

 

Cannot connect to the directory service : Strong authentication required
(LDAPERR 8)2028: LdapErr: DSID-0C09018A, comment: The server
requires binds to turn on integrity checking if SSL\TLS are not already
active on the connection, data 0, vece (ARERR 3375).

 

We're trying to connect to Active Directory. The Remedy configuration
looks simple enough with defaults and not using SSL. DC is set up to not
require certificates.  Any ideas?

 

Ars 6.3

MSSQL 2000

 

Thanks


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Re: WWRUG10 - Technical Session Sneak Peek #10 - Integrate, Connect, Collaberate and Interact

[Thad Esser]

Would it be fair to assume that Pentaho will also be BMC's replacement for
Crystal Reports/BOE?
http://www.pentaho.com/products/

Thanks,
Thad

On Thu, Aug 12, 2010 at 8:00 PM, Phil Bautista wrote:

> **
>
> Here are four topics that will help you discover the power of the new
> integration beyond AIE for Atrium, connect Users to interact with pertinent
> information (subscription) from your applications, collaborate using Remedy
> based Chat for Major Incidents,  and do more with Virtual Agents using
> natural dialog for faster solutions and routing to agents with decision
> history.
>
>
>
> For registration and more info: www.wwrug10.com
>
>
>
> *Topic*
>
> State of the Art Integration for AR System and Atrium
>
> *Abstract*
>
> Integration is a naturally complicated and difficult to implement
> functionality. This functionality is very crucial for any
>
> IT environment. Current BMC Offerings have significant challenges to
> implement.
>
> BMC is about to offer a highly enhanced Integration Offering which is
> highly efficient to implement and provides
>
> excellent performance. The new offering is based has been developed based
> on Pentaho.
>
> This topic will cover the features, implementation details and performance
> results of the new Integration Offerings
>
> from BMC.
>
> *Synopsis*
>
> Covered in this topic will be
>
> 1. Current status of AIE product Offering
>
> 2. Features of new Integration Offering from BMC. The new offering is based
> has been developed based on
>
> Pentaho.
>
> 3. Potential of new Integration Offering which is much broader than
> previous offering.
>
> 4. Implementation Details
>
> 5. Performance Results
>
> 6. Migration of existing Data Exchange Application from AIE to new
> Integration Offering.
>
>
>
> *Topic*
>
> Learn how the xMatters (alarmpoint) engine combines with BMC Remedy ITSM7
> to make IT more efficient and more
>
> reliable, connecting users with the information that matters to them at the
> moment it matters so they can take
>
> immediate action.
>
> *Abstract*
>
> As an IT professional, your job is to deliver IT services that work on
> time, every time. You’ve been mandated to do
>
> more with less, use fewer human resources, avoid making capital
> expenditures and still beat the competition.
>
> It’s a tall order – but xMatters can help. Our relevance engines work with
> your existing enterprise applications
>
> including BMC Remedy ITSM7, to make them more relevant and effective. Your
> operating costs drop, while
>
> efficiency soars. In this presentation, you will hear how others
> organizations such as TD Ameritrade are seeing
>
> reduced downtime on critical services, saving an estimated $1.2 million per
> year. You will also learn how xMatters
>
> mobile access gives users two way communication to BMC Remedy ITSM7 giving
> you access to perform duties
>
> anywhere at any time. With the ability to modify tickets, view event
> dashboards, run commands to restore a service,
>
> all through your mobile device, xMatters mobile access turns your IT
> department into a distinct competitive
>
> advantage for your organization.
>
> *Synopsis*
>
> Covered in this presentation:
>
> • How the xMatters (alarmpoint) engine delivers information, notifications,
> and choices to the right people and
>
> gives them the ability to take immediate action.
>
> • How xMatters mobile access gives your mobile staff a full interface with
> BMC Remedy ITSM7 through any mobile
>
> device including iPhone, Blackberry, Droid, etc allowing them to connect
> and take action when it matters most.
>
> • Present improved process, workflow and automation capabilities in the BMC
> platform.
>
> • Technical demonstration of how xMatters combines with BMC Remedy ITSM7 to
> make IT service delivery for
>
> efficient and more reliable; specifically demonstrating Incident and Change
> event lifecycles within ITSM7.
>
> • Present the seamless, out-of-the-box data integration between xMatters
> and ITSM7.
>
> • How mass personalization eliminates the need to send the same message at
> the same time. By reducing
>
> communication “noise,” mass personalization enables recipients to focus on
> what’s relevant to them at the moment
>
> that it matters.
>
>
>
> *Topic*
>
> How to Collaborate on Major Incidents inside of Remedy.
>
> *Abstract*
>
> Since the advent of ITIL V3, many organizations have been seeking ways to
> improve the way they handle Major
>
> Incident Management. When handling major incidents and outages, the stakes
> are higher, risks are greater, and
>
> additional minutes can potentially cost millions of dollars. In this
> session, we will discuss the advantages of a special
>
> set of best practices for Major Incident Management and how Remedy based
> Chat tightly integrated with ITSM can
>
> vastly improve the way your organization meets ITIL 3 requirements for
> Major Incident Management.
>
> *Synopsis*
>
> Covered in this topic will be:
>
> *How Level 3 Experts can use Rem

RRR|Chive and AR Archiving

[viswa kumar]

Hi,

I wanted to Archive about 2000k Records from the ServiceRequest form (Custom
Ticketing form with 473 fields) that are created since year 2000.

When i tried with AR Archive functionality (Form Properties\Archive tab) it
took about 3.5 Hrs for 30k records (around 110 Records\Min).
If that is the Case i would need 570+ hrs to complete this Archive Process.

If any of you have used RRR|Chive Already, Can i get some of this questions
answered please:

I think RRR|Chive tool could do this Archiving faster then AR Archive, is it
true?
Like to check with any of you used RRR|Chive for Archiving thousands of
records; Any Specific gotchas to note for ?
What would be the rough expected Archive time for thousand Records(1k) in
RRR|Chive for the form with 500 Fields?
Is it good to run the RRR|Tool in the ARS Server ? or the Client side like
ARS User?

Any information about RRR|Chive tool will also helpful.

Also, Is there any Tuning like (Tread size) can improve the AR Archive
Performance?

I am trying to find a relatively easy way and get a rough Estimate
for Archiving 2000k records.

THANKS in advance,

Platform: ARS 7.0.01 P010
OS : HP-UX
DB : Oracle 10.2 64bit

Thanks,
Viswa.

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Re: Java 7.1 API with ARS 7.0.01

[Axton]

java.library.path is something you define as an argument when you run java.

http://www.coderanch.com/t/377174/java/java/java-library-path

The easiest
(and sloppiest) way to get this working is to place the .dll files included
with the remedy api in the system32 directory.  You can do this differently
as well by placing the native libs somewhere and updating the PATH env var
on windows to include that path.  You can also set the java.library.path
parameter for your jvm.

Axton

On Fri, Aug 13, 2010 at 6:39 AM, Ravi-RG  wrote:

> Hi Axton,
> Thanks for providing the info.
>
> Can you please tell one morthng,
> is the java.library.path is a environment variable?
>
> Regards,
> Gopal
>
>
> Axton Grams wrote:
> >
> > java.lang.UnsatisfiedLinkError means that the native libraries are not
> > being
> > found.  You need to set up your environment properly:
> >  - LD_LIBRARY_PATH
> >  - java.library.path
> >
> > Axton Grams
> >
> > On Thu, Aug 12, 2010 at 11:02 AM, Ravi-RG  wrote:
> >
> >> Hi John/LJ,
> >> Thanks for sharing the information.
> >> But the thing is we hav already wriiten a code with ARS 7.1 API on ARS
> >> 7.1
> >> server.
> >> The same code we need to implement on ARS 7.0.01 server.
> >>
> >> When we tried to run the connectivity test using 7.1 JAVA Api in ARS
> >> 7.0.01,
> >> it throwed the follwoing exception
> >>
> >> java.lang.UnsatisfiedLinkError: ARInitialization
> >> com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
> >> com.bmc.arsys.api.Proxy.(Unknown Source)
> >> com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)
> >> com.bmc.arsys.api.ProxyJRpc.(Unknown Source)
> >> com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
> >> com.bmc.arsys.api.ProxyPool.get(Unknown Source)
> >> com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
> >> com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
> >>
> >> Since my ARS Server 7.0.01 is on top of LINUX OS, took the  >> Server>/lib(got it from different ARS 7.1system LINUX) folder contents
> >> and
> >> placed in my local lib folder(includes arapi71.jar and so files).
> >>
> >> Have set the CLASSPATH and PATH variable also to point to this folder.
> >>
> >> Please guide in resolving this issue.
> >>
> >>
> >> LJ LongWing (Head) wrote:
> >> >
> >> > Gopal,
> >> > The API is backwards compatible...the only thing is that you will
> still
> >> > need
> >> > your native libraries because it's a 7.0 servereven if you go with
> >> the
> >> > 7.5 API...the 7.5 is only pure java when you are connecting to a 7.5
> >> > server...maybe a 7.1...but most certainly not a 7.0
> >> >
> >> > -Original Message-
> >> > From: Action Request System discussion list(ARSList)
> >> > [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
> >> > Sent: Thursday, August 12, 2010 6:49 AM
> >> > To: arslist@ARSLIST.ORG
> >> > Subject: Java 7.1 API with ARS 7.0.01
> >> >
> >> > Hi list,
> >> > If i want to connect to the ARS 7.0.01 patch 009 using ARS 7.1 JAVA
> >> API's
> >> > what are the modifications i have to do?
> >> >
> >> > I am using ECLIPSE IDE to write the java program(ARS 7.1 Java API)
> >> which
> >> > will be executed on Windows OS
> >> >
> >> > Need to connec to ARS 7.0.01 patch 009 - LINUX OS using
> >> >
> >> > DB - Oracle 9.2
> >> >
> >> > regards,
> >> > Gopal
> >> >
> >> > --
> >> > View this message in context:
> >> >
> >>
> http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29416861.html
> >> > Sent from the ARS (Action Request System) mailing list archive at
> >> > Nabble.com.
> >> >
> >> >
> >>
> 
> >> > ___
> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> >> >
> >> >
> >>
> ___
> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> >> >
> >> >
> >>
> >> --
> >> View this message in context:
> >>
> http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29420306.html
> >> Sent from the ARS (Action Request System) mailing list archive at
> >> Nabble.com.
> >>
> >>
> >>
> ___
> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> >>
> >
> >
> ___
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> > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> >
> >
>
> --
> View this message in context:
> http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29427830.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
> ___

RESOLVED: Issue with Menu selection values

[Chowdhury, Tauf]

Fred, 
Thanks. This was the issue. I was trying to do the entire calculation within 1 
set fields action. When I broke up the actions into multiple set fields 
actions, the AL worked correctly on the Mid Tier. 

It would be interesting to know from the guru's as to why this is. Is it a bug 
or some sort of design that I'm not seeing. The fact that it works in the WUT 
and not the MT leads me to believe it's a java issue? 

Thanks again Fred. 

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, July 26, 2010 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with Menu selection values

Are you setting the integer and doing the addition in the same AL Set Fields 
action or are you setting the integer from the selection field and then in 
another action doing the addition?

If you are using only 1 action try breaking it up into 2 separate actions.

Fred

 Original Message 
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, July 26, 2010 5:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with Menu selection values

 
Thanks Brien. What would be the alternate? Would I have to create active links 
that translate the alias value to a number then using an AL guide?
Anyone else have any ideas? 

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779

 Original Message 
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle
Sent: Friday, July 23, 2010 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with Menu selection values

It could be the midtier is working with the alias value (char), not the 
number-- for some reason this sounds familiar.

Brien

On 7/23/2010 7:45 AM, Chowdhury, Tauf wrote: 
** 
List,
Here's the issue. I have a bunch of drop down menus. The alias value is a word 
and each has a corresponding Selection value and ID which is a number. So 
High,Med,Low alias values would be 3,2,1 respectively. 
I have an active link on a button which then sets an Integer field with the 
number value and adding the values from each selection drop down. 
In the WUT, I have no issues. However, using the mid tier, I get an error: Data 
types are not appropriate for arithmetic operation (ARERR 9339)
 
Should I be using a different field instead of an integer? 
 
I am running ARS and Mid Tier 7.1
 
 
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779
 

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proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
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be unlawful. If you have received this e-mail in error, please notify the 
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Re: Java 7.1 API with ARS 7.0.01

[LJ LongWing]

Gopal,
I also use Windows Eclipse to develop for my remedy servers...mine are 7.1
and 7.5 on Windows...I don't set any specific env variables, I just add the
7.5 jar file to my build path and everything resolves.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
Sent: Friday, August 13, 2010 6:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java 7.1 API with ARS 7.0.01

Hi LJ,
If i am using the JAVA API, what are all the environment variables need to
be set up and where?

Java coding will be done using ECLIPSE in Window environment


If i wanted to connect to ARS 7.0.01 Server - LINUX OS using JAVA API from
WINDOWS OS, what are the environment variable i have to create and in which
environment i have to create?

Please clarify as i was confused with these variables.

Regards,
Gopal





LJ LongWing (Head) wrote:
> 
> Ravi,
> Moving to the 7.5 api may help solve that problem.  The issue being that
> in
> 7.1 api, there were several jar files needing to be in the class path, in
> 7.5 it's all in one...if that's not really an option for you, I suggest
> 'looking' for the ARInitialization class file in one of the jar files, and
> once you find it, ensure that one is part of the class path.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
> Sent: Thursday, August 12, 2010 10:02 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Java 7.1 API with ARS 7.0.01
> 
> Hi John/LJ,
> Thanks for sharing the information.
> But the thing is we hav already wriiten a code with ARS 7.1 API on ARS 7.1
> server.
> The same code we need to implement on ARS 7.0.01 server.
> 
> When we tried to run the connectivity test using 7.1 JAVA Api in ARS
> 7.0.01,
> it throwed the follwoing exception
> 
> java.lang.UnsatisfiedLinkError: ARInitialization
> com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
> com.bmc.arsys.api.Proxy.(Unknown Source)
> com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)
> com.bmc.arsys.api.ProxyJRpc.(Unknown Source)
> com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
> com.bmc.arsys.api.ProxyPool.get(Unknown Source)
> com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
> com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
>  
> Since my ARS Server 7.0.01 is on top of LINUX OS, took the  Server>/lib(got it from different ARS 7.1system LINUX) folder contents and
> placed in my local lib folder(includes arapi71.jar and so files).
> 
> Have set the CLASSPATH and PATH variable also to point to this folder.
>   
> Please guide in resolving this issue.
> 
> 
> LJ LongWing (Head) wrote:
>> 
>> Gopal,
>> The API is backwards compatible...the only thing is that you will still
>> need
>> your native libraries because it's a 7.0 servereven if you go with
>> the
>> 7.5 API...the 7.5 is only pure java when you are connecting to a 7.5
>> server...maybe a 7.1...but most certainly not a 7.0
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
>> Sent: Thursday, August 12, 2010 6:49 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Java 7.1 API with ARS 7.0.01
>> 
>> Hi list,
>> If i want to connect to the ARS 7.0.01 patch 009 using ARS 7.1 JAVA API's
>> what are the modifications i have to do?
>> 
>> I am using ECLIPSE IDE to write the java program(ARS 7.1 Java API) which
>> will be executed on Windows OS
>> 
>> Need to connec to ARS 7.0.01 patch 009 - LINUX OS using
>> 
>> DB - Oracle 9.2
>> 
>> regards,
>> Gopal
>> 
>> -- 
>> View this message in context:
>>
>
http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29416861.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>> 
>>
>

>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>> 
>>
>

> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>> 
>> 
> 
> -- 
> View this message in context:
>
http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29420306.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
>

___
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> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
> 

-- 
View this message in context:
http://old.nabble.com/Java-7.1-API-with-ARS-7.0.

Re: Java 7.1 API with ARS 7.0.01

[LJ LongWing]

I grabbed mine out of the 7.5 install once it was installed...so I know its
included in the Jar files that come with the installerI think the
easiest would be to install Dev Studiothat'll give it to you.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
Sent: Friday, August 13, 2010 4:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java 7.1 API with ARS 7.0.01

Hi LJ,
I hav tried untaring all the api jar files, but in none ot the jar
ARInitialization class.
I thnk i have to choose 7.5 API.

Can you please tell where we will be getting he JAVA 7.5 API installer?

Please lets us know.. 

Regards,
Gopal

LJ LongWing (Head) wrote:
> 
> Ravi,
> Moving to the 7.5 api may help solve that problem.  The issue being that
> in
> 7.1 api, there were several jar files needing to be in the class path, in
> 7.5 it's all in one...if that's not really an option for you, I suggest
> 'looking' for the ARInitialization class file in one of the jar files, and
> once you find it, ensure that one is part of the class path.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
> Sent: Thursday, August 12, 2010 10:02 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Java 7.1 API with ARS 7.0.01
> 
> Hi John/LJ,
> Thanks for sharing the information.
> But the thing is we hav already wriiten a code with ARS 7.1 API on ARS 7.1
> server.
> The same code we need to implement on ARS 7.0.01 server.
> 
> When we tried to run the connectivity test using 7.1 JAVA Api in ARS
> 7.0.01,
> it throwed the follwoing exception
> 
> java.lang.UnsatisfiedLinkError: ARInitialization
> com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
> com.bmc.arsys.api.Proxy.(Unknown Source)
> com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)
> com.bmc.arsys.api.ProxyJRpc.(Unknown Source)
> com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
> com.bmc.arsys.api.ProxyPool.get(Unknown Source)
> com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
> com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
>  
> Since my ARS Server 7.0.01 is on top of LINUX OS, took the  Server>/lib(got it from different ARS 7.1system LINUX) folder contents and
> placed in my local lib folder(includes arapi71.jar and so files).
> 
> Have set the CLASSPATH and PATH variable also to point to this folder.
>   
> Please guide in resolving this issue.
> 
> 
> LJ LongWing (Head) wrote:
>> 
>> Gopal,
>> The API is backwards compatible...the only thing is that you will still
>> need
>> your native libraries because it's a 7.0 servereven if you go with
>> the
>> 7.5 API...the 7.5 is only pure java when you are connecting to a 7.5
>> server...maybe a 7.1...but most certainly not a 7.0
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
>> Sent: Thursday, August 12, 2010 6:49 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Java 7.1 API with ARS 7.0.01
>> 
>> Hi list,
>> If i want to connect to the ARS 7.0.01 patch 009 using ARS 7.1 JAVA API's
>> what are the modifications i have to do?
>> 
>> I am using ECLIPSE IDE to write the java program(ARS 7.1 Java API) which
>> will be executed on Windows OS
>> 
>> Need to connec to ARS 7.0.01 patch 009 - LINUX OS using
>> 
>> DB - Oracle 9.2
>> 
>> regards,
>> Gopal
>> 
>> -- 
>> View this message in context:
>>
>
http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29416861.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>> 
>>
>

>> ___
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>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>> 
>>
>

> ___
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>> 
>> 
> 
> -- 
> View this message in context:
>
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> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
>

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> 
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Remedy position San Antonio TX

[Teresa Fannin]

All,
I have some information about a Remedy Developer/Administrator position in San 
Antonio TX.  
Please contact me at teresasfan...@aol.com if you are interested. 




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Re: Java 7.1 API with ARS 7.0.01

[Ravi-RG]

Hi LJ,
If i am using the JAVA API, what are all the environment variables need to
be set up and where?

Java coding will be done using ECLIPSE in Window environment


If i wanted to connect to ARS 7.0.01 Server - LINUX OS using JAVA API from
WINDOWS OS, what are the environment variable i have to create and in which
environment i have to create?

Please clarify as i was confused with these variables.

Regards,
Gopal





LJ LongWing (Head) wrote:
> 
> Ravi,
> Moving to the 7.5 api may help solve that problem.  The issue being that
> in
> 7.1 api, there were several jar files needing to be in the class path, in
> 7.5 it's all in one...if that's not really an option for you, I suggest
> 'looking' for the ARInitialization class file in one of the jar files, and
> once you find it, ensure that one is part of the class path.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
> Sent: Thursday, August 12, 2010 10:02 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Java 7.1 API with ARS 7.0.01
> 
> Hi John/LJ,
> Thanks for sharing the information.
> But the thing is we hav already wriiten a code with ARS 7.1 API on ARS 7.1
> server.
> The same code we need to implement on ARS 7.0.01 server.
> 
> When we tried to run the connectivity test using 7.1 JAVA Api in ARS
> 7.0.01,
> it throwed the follwoing exception
> 
> java.lang.UnsatisfiedLinkError: ARInitialization
> com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
> com.bmc.arsys.api.Proxy.(Unknown Source)
> com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)
> com.bmc.arsys.api.ProxyJRpc.(Unknown Source)
> com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
> com.bmc.arsys.api.ProxyPool.get(Unknown Source)
> com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
> com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
>  
> Since my ARS Server 7.0.01 is on top of LINUX OS, took the  Server>/lib(got it from different ARS 7.1system LINUX) folder contents and
> placed in my local lib folder(includes arapi71.jar and so files).
> 
> Have set the CLASSPATH and PATH variable also to point to this folder.
>   
> Please guide in resolving this issue.
> 
> 
> LJ LongWing (Head) wrote:
>> 
>> Gopal,
>> The API is backwards compatible...the only thing is that you will still
>> need
>> your native libraries because it's a 7.0 servereven if you go with
>> the
>> 7.5 API...the 7.5 is only pure java when you are connecting to a 7.5
>> server...maybe a 7.1...but most certainly not a 7.0
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
>> Sent: Thursday, August 12, 2010 6:49 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Java 7.1 API with ARS 7.0.01
>> 
>> Hi list,
>> If i want to connect to the ARS 7.0.01 patch 009 using ARS 7.1 JAVA API's
>> what are the modifications i have to do?
>> 
>> I am using ECLIPSE IDE to write the java program(ARS 7.1 Java API) which
>> will be executed on Windows OS
>> 
>> Need to connec to ARS 7.0.01 patch 009 - LINUX OS using
>> 
>> DB - Oracle 9.2
>> 
>> regards,
>> Gopal
>> 
>> -- 
>> View this message in context:
>>
> http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29416861.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>> 
>>
> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>> 
>>
> 
> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>> 
>> 
> 
> -- 
> View this message in context:
> http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29420306.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
> ___
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> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
> 

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Re: Java 7.1 API with ARS 7.0.01

[Ravi-RG]

Hi Axton,
Thanks for providing the info.

Can you please tell one morthng,
is the java.library.path is a environment variable?

Regards,
Gopal


Axton Grams wrote:
> 
> java.lang.UnsatisfiedLinkError means that the native libraries are not
> being
> found.  You need to set up your environment properly:
>  - LD_LIBRARY_PATH
>  - java.library.path
> 
> Axton Grams
> 
> On Thu, Aug 12, 2010 at 11:02 AM, Ravi-RG  wrote:
> 
>> Hi John/LJ,
>> Thanks for sharing the information.
>> But the thing is we hav already wriiten a code with ARS 7.1 API on ARS
>> 7.1
>> server.
>> The same code we need to implement on ARS 7.0.01 server.
>>
>> When we tried to run the connectivity test using 7.1 JAVA Api in ARS
>> 7.0.01,
>> it throwed the follwoing exception
>>
>> java.lang.UnsatisfiedLinkError: ARInitialization
>> com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
>> com.bmc.arsys.api.Proxy.(Unknown Source)
>> com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)
>> com.bmc.arsys.api.ProxyJRpc.(Unknown Source)
>> com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
>> com.bmc.arsys.api.ProxyPool.get(Unknown Source)
>> com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
>> com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
>>
>> Since my ARS Server 7.0.01 is on top of LINUX OS, took the > Server>/lib(got it from different ARS 7.1system LINUX) folder contents
>> and
>> placed in my local lib folder(includes arapi71.jar and so files).
>>
>> Have set the CLASSPATH and PATH variable also to point to this folder.
>>
>> Please guide in resolving this issue.
>>
>>
>> LJ LongWing (Head) wrote:
>> >
>> > Gopal,
>> > The API is backwards compatible...the only thing is that you will still
>> > need
>> > your native libraries because it's a 7.0 servereven if you go with
>> the
>> > 7.5 API...the 7.5 is only pure java when you are connecting to a 7.5
>> > server...maybe a 7.1...but most certainly not a 7.0
>> >
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
>> > Sent: Thursday, August 12, 2010 6:49 AM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Java 7.1 API with ARS 7.0.01
>> >
>> > Hi list,
>> > If i want to connect to the ARS 7.0.01 patch 009 using ARS 7.1 JAVA
>> API's
>> > what are the modifications i have to do?
>> >
>> > I am using ECLIPSE IDE to write the java program(ARS 7.1 Java API)
>> which
>> > will be executed on Windows OS
>> >
>> > Need to connec to ARS 7.0.01 patch 009 - LINUX OS using
>> >
>> > DB - Oracle 9.2
>> >
>> > regards,
>> > Gopal
>> >
>> > --
>> > View this message in context:
>> >
>> http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29416861.html
>> > Sent from the ARS (Action Request System) mailing list archive at
>> > Nabble.com.
>> >
>> >
>> 
>> > ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>> >
>> >
>>
>> --
>> View this message in context:
>> http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29420306.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
> 

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Re: Java 7.1 API with ARS 7.0.01

[Ravi-RG]

Hi LJ,
I hav tried untaring all the api jar files, but in none ot the jar
ARInitialization class.
I thnk i have to choose 7.5 API.

Can you please tell where we will be getting he JAVA 7.5 API installer?

Please lets us know.. 

Regards,
Gopal

LJ LongWing (Head) wrote:
> 
> Ravi,
> Moving to the 7.5 api may help solve that problem.  The issue being that
> in
> 7.1 api, there were several jar files needing to be in the class path, in
> 7.5 it's all in one...if that's not really an option for you, I suggest
> 'looking' for the ARInitialization class file in one of the jar files, and
> once you find it, ensure that one is part of the class path.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
> Sent: Thursday, August 12, 2010 10:02 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Java 7.1 API with ARS 7.0.01
> 
> Hi John/LJ,
> Thanks for sharing the information.
> But the thing is we hav already wriiten a code with ARS 7.1 API on ARS 7.1
> server.
> The same code we need to implement on ARS 7.0.01 server.
> 
> When we tried to run the connectivity test using 7.1 JAVA Api in ARS
> 7.0.01,
> it throwed the follwoing exception
> 
> java.lang.UnsatisfiedLinkError: ARInitialization
> com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
> com.bmc.arsys.api.Proxy.(Unknown Source)
> com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)
> com.bmc.arsys.api.ProxyJRpc.(Unknown Source)
> com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
> com.bmc.arsys.api.ProxyPool.get(Unknown Source)
> com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
> com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
>  
> Since my ARS Server 7.0.01 is on top of LINUX OS, took the  Server>/lib(got it from different ARS 7.1system LINUX) folder contents and
> placed in my local lib folder(includes arapi71.jar and so files).
> 
> Have set the CLASSPATH and PATH variable also to point to this folder.
>   
> Please guide in resolving this issue.
> 
> 
> LJ LongWing (Head) wrote:
>> 
>> Gopal,
>> The API is backwards compatible...the only thing is that you will still
>> need
>> your native libraries because it's a 7.0 servereven if you go with
>> the
>> 7.5 API...the 7.5 is only pure java when you are connecting to a 7.5
>> server...maybe a 7.1...but most certainly not a 7.0
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG
>> Sent: Thursday, August 12, 2010 6:49 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Java 7.1 API with ARS 7.0.01
>> 
>> Hi list,
>> If i want to connect to the ARS 7.0.01 patch 009 using ARS 7.1 JAVA API's
>> what are the modifications i have to do?
>> 
>> I am using ECLIPSE IDE to write the java program(ARS 7.1 Java API) which
>> will be executed on Windows OS
>> 
>> Need to connec to ARS 7.0.01 patch 009 - LINUX OS using
>> 
>> DB - Oracle 9.2
>> 
>> regards,
>> Gopal
>> 
>> -- 
>> View this message in context:
>>
> http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29416861.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>> 
>>
> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>> 
>>
> 
> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>> 
>> 
> 
> -- 
> View this message in context:
> http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29420306.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
> 
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> 
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> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
> 

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Re: group membership ITSM 7.1

[Frex Popo]

Thanks stuart

--- En date de : Ven 13.8.10, Schon, Stuart  a 
écrit :


De: Schon, Stuart 
Objet: Re: group membership ITSM 7.1
À: arslist@ARSLIST.ORG
Date: Vendredi 13 août 2010, 3h43


** 





Making them not available will prevent them from being visible in the group you 
add them to, they may still receive notifications
 
Making them incident master is best but has wider implications
 
 
 
Stuart Schon
Team Leader

Fujitsu Australia Limited




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Friday, 13 August 2010 05:08
To: arslist@ARSLIST.ORG
Subject: Re: group membership ITSM 7.1
 
** 





Thanks Chad

 

I dont want to add them to other groups, adding them to other grooup would mean 
they will see all the the other groups tickets in their support console and 
notificacations etc..

--- En date de : Jeu 12.8.10, Wilhelm, Chad E  a écrit :


De: Wilhelm, Chad E 
Objet: Re: group membership ITSM 7.1
À: arslist@ARSLIST.ORG
Date: Jeudi 12 août 2010, 14h50

** 

You could add them to the other group or give them Incident Master 
permissions.  I find this utility very helpful when defining roles and 
permissions.
 
http://communities.bmc.com/communities/docs/DOC-2657
 
Thank You,
Chad Wilhelm
 
Purdue University
IT Customer Relations - Remedy Administrator
Building/Room YONG 652
Phone: 765-494-2326
Email: cewil...@purdue.edu
 
 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Thursday, August 12, 2010 4:17 AM
To: arslist@ARSLIST.ORG
Subject: group membership ITSM 7.1
 
** 





Hello everyone,

 

I have two Help Desk support groups and want to allow the members of one group 
to modify tickets of the other group. Is there anyway you can configure ITSM to 
allow you to do this without having to modify any workflow?

 

Thanks

frex

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