Re: AR System 7.6.03 documentation now available - GA soon
** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé: jeudi 26 août 2010 21:14 À: arslist@ARSLIST.ORG Objet: AR System 7.6.03 documentation now available - GA soon ** Hi All, Im pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customers chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The Whats New document can be found here: Whats New: BMC Remedy Action Request System 7.6.03 PDF The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of actionexpressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed. ARTESYS Group will not be liable for the message if it has been changed or falsified. Merci de n'imprimer ce message que si cela est réellement nécessaire.Please consider your environmental responsibility before printing this email. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: AR System 7.6.03 documentation now available - GA soon
Hi Vincent, We are in the process of uploading the compatibility matrix on the support site. It will be there very shortly. We will not be able to share it on ARSList due to legal issues. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed. ARTESYS Group will not be liable for the message if it has been changed or falsified. [http://www.artesys.eu/img/LogoDevDurable.gif] Merci de n'imprimer ce message que si cela est réellement nécessaire. Please consider your environmental responsibility before printing this email. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Time out Error in Externla Db Access
Hi Folks! So here is the thing about the time out error I am getting. The error that I am recieving is ARERR [93] Timeout during data retrieval due to busy server -- retry the operation Now a small detail on the operations i am performing on the background. 1. A simple SQL Menu where values are fetched from an External db through a db link.(This is one place where the same time out occurs.) 2. An active link which runs on a button click. Now here, the time out occurs only on the actions where there is access to this external db using the same db link which was used above. These actions are simple SQL select statements which retrieve a single row and insert of one record into the external tables and so are not huge time intensive queries. The db link which we tried using at first was a normal db link. At this time we had lots of time out being thrown. Now we tried with a public database link after that, although we know that there is no performance difference between both. Now the time out frequency has come down. Can anyone suggest ways to avoid these time outs completely. These queries which ran from the workflows where tested from Oracle client by connecting to the aradmin db using the same db links and it seems to run pretty fine without considerable delays. The Server logs and client logs also doesn't suggest much, as in client logs the error thrown were just something which says -error while performing filter action- on the correspoding action where the time out occurs(which only happens in one of the action where the external db is accessed) and there is nothing from SQL, filter logs, arerrr logs etc. Any suggestions and solutions are appreciated Thanks in advance :) - With Warm Regards, Naveen -- View this message in context: http://old.nabble.com/Time-out-Error-in-Externla-Db-Access-tp29552047p29552047.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System 7.6.03 documentation now available - GA soon
Actually, they are not (for my support IDs, anyway). The newest thing I can see out there in the new EPD site (which I looked at for the first time today) is BMC Remedy IT Service Management Suite 7.6.02 from May 2010, so I guess they don't have it all loaded yet. Maybe now that we are under the ITSM Suite we no longer have direct access to the ARS component, by itself. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 4:04 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed. ARTESYS Group will not be liable for the message if it has been changed or falsified. [http://www.artesys.eu/img/LogoDevDurable.gif] Merci de n'imprimer ce message que si cela est réellement nécessaire. Please consider your environmental responsibility before printing this email. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System 7.6.03 documentation now available - GA soon
Correct. For IT Service Management Suite customers, all of the components of the Suite need reach GA before the Suite as a whole becomes Generally Available. BMC currently expects the final component of the Suite to reach that state no later than September 10th, 2010. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 27, 2010 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Actually, they are not (for my support IDs, anyway). The newest thing I can see out there in the new EPD site (which I looked at for the first time today) is BMC Remedy IT Service Management Suite 7.6.02 from May 2010, so I guess they don't have it all loaded yet. Maybe now that we are under the ITSM Suite we no longer have direct access to the ARS component, by itself. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 4:04 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed.
Re: AR System 7.6.03 documentation now available - GA soon
So there's no way for a Suite customer to get a look at ARS when it is released because of the packaging; nice (NOT). Oh well, it would have only been a distraction to the efforts for our delayed upgrade/migration to 7.5/7.6. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, August 27, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Correct. For IT Service Management Suite customers, all of the components of the Suite need reach GA before the Suite as a whole becomes Generally Available. BMC currently expects the final component of the Suite to reach that state no later than September 10th, 2010. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 27, 2010 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Actually, they are not (for my support IDs, anyway). The newest thing I can see out there in the new EPD site (which I looked at for the first time today) is BMC Remedy IT Service Management Suite 7.6.02 from May 2010, so I guess they don't have it all loaded yet. Maybe now that we are under the ITSM Suite we no longer have direct access to the ARS component, by itself. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 4:04 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations
Data transfer between Incident and Service Request.
We have both Incident 7.0.03 and SRM 2.2. When a Service Request creates an Incident the SR InstanceID field is pushed to the Incident SRInstanceID field. However, when the helpdesk creates an Incident the subsequent SR InstanceID is not pushed back to the INC, although other information is, such as the AppRequestID (i.e.: REQ9371). So I know information comes back to the INC. Based on this occasionally common InstanceID data I can push the resolution from the INC to the SR. I want to push the resolution from the INC to the related SR. I know I can do this when the Incident is Resolve based on the SR Request Number. I want to understand how the Remedy OOB code sends data from the SR back to the originating Incident during the creation process. This is now ‘understanding challenge’ for me. I logged the workflow for ACTL and Filter when submitting an INC and the subsequent SR creation. I see where the filter SRM:REQ:OnSubmit_IncidentRequestType_FromIM`! pushes the AppReqestID and the SRInstanceID to the SRM:AppInstanceBridge from. The AppRequestID (i.e.: REQ….) is later pushed to the originating Incident. However, the SRInstanceID data does not subsequently get pushed to the originating Incident. In a series of filters called in a looping routine, various information is pushed to the CAI:EventParams form. One piece of info that is included in this looping to the CAI:EventParams form is the AppReqestID (REQ000..) number. Is the CAI:EventParams form the key to getting the Service Request InstanceID to the INC SRInstanceID? After that, I can’t see how the data is moving from the CAI:EventParams form to the INC form. Do the entries on this form get evaluated and then pushed to a designated form based on a field value on the form? If so, I can examine the various filters that are called in this particular process and create a new one based on those examples. I know this is rather vague and more of a learning request than a broke-fix request. If it is inappropriate to ask here just say so. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Data transfer between Incident and Service Request.
On the Incident Rules form have you get Create Service Request checked yes? -Original Message- From: Christine christineperryi...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Aug 27, 2010 11:42 am Subject: Data transfer between Incident and Service Request. We have both Incident 7.0.03 and SRM 2.2. When a Service Request reates an Incident the SR InstanceID field is pushed to the Incident RInstanceID field. However, when the helpdesk creates an Incident the ubsequent SR InstanceID is not pushed back to the INC, although other nformation is, such as the AppRequestID (i.e.: REQ9371). So know information comes back to the INC. Based on this occasionally common InstanceID data I can push the esolution from the INC to the SR. I want to push the resolution from he INC to the related SR. I know I can do this when the Incident is esolve based on the SR Request Number. I want to understand how the emedy OOB code sends data from the SR back to the originating ncident during the creation process. This is now ‘understanding hallenge’ for me. I logged the workflow for ACTL and Filter when submitting an INC and he subsequent SR creation. I see where the filter RM:REQ:OnSubmit_IncidentRequestType_FromIM`! pushes the AppReqestID nd the SRInstanceID to the SRM:AppInstanceBridge from. The ppRequestID (i.e.: REQ….) is later pushed to the originating ncident. However, the SRInstanceID data does not subsequently get ushed to the originating Incident. In a series of filters called in a looping routine, various nformation is pushed to the CAI:EventParams form. One piece of info hat is included in this looping to the CAI:EventParams form is the ppReqestID (REQ000..) number. Is the CAI:EventParams form the key to etting the Service Request InstanceID to the INC SRInstanceID? After that, I can’t see how the data is moving from the AI:EventParams form to the INC form. Do the entries on this form get valuated and then pushed to a designated form based on a field value n the form? If so, I can examine the various filters that are called n this particular process and create a new one based on those xamples. I know this is rather vague and more of a learning request than a roke-fix request. If it is inappropriate to ask here just say so. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System 7.6.03 documentation now available - GA soon
This was the first release with the ITSM Pre-configured Suite Stack Installer - which is only available with the IT Service Management Suite - and that influenced the release of the Suite as a whole. In the future, BMC is looking at ways to bring the two dates (component GA and Suite GA) closer together or even make them simultaneous. I apologize for the short delay to some customers getting the Suite and the components therein. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 27, 2010 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** So there's no way for a Suite customer to get a look at ARS when it is released because of the packaging; nice (NOT). Oh well, it would have only been a distraction to the efforts for our delayed upgrade/migration to 7.5/7.6. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, August 27, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Correct. For IT Service Management Suite customers, all of the components of the Suite need reach GA before the Suite as a whole becomes Generally Available. BMC currently expects the final component of the Suite to reach that state no later than September 10th, 2010. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 27, 2010 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Actually, they are not (for my support IDs, anyway). The newest thing I can see out there in the new EPD site (which I looked at for the first time today) is BMC Remedy IT Service Management Suite 7.6.02 from May 2010, so I guess they don't have it all loaded yet. Maybe now that we are under the ITSM Suite we no longer have direct access to the ARS component, by itself. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 4:04 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to
LDAP error
I'm having trouble pulling data from Active Directory into the people form in Remedy. I get the following error message. Cannot connect to the directory service : Can't connect to the LDAP server (LDAPERR 91) (ARERR 3375) I've looked on the BMC community page and found 1 article where a user needed to update the Base DN For Discovery field. Sine this field was blank on my end I updated it and saved the form. Do I need to bounce the server for this to take place? Is there something else I'm missing? Btw: I have all the other info in this form. Thanks for your time, L. Barnes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: LDAP error
You need to restart the plugin service. On Aug 27, 8:56 am, Larry Barnes larry.bar...@thecreek.com wrote: I'm having trouble pulling data from Active Directory into the people form in Remedy. I get the following error message. Cannot connect to the directory service : Can't connect to the LDAP server (LDAPERR 91) (ARERR 3375) I've looked on the BMC community page and found 1 article where a user needed to update the Base DN For Discovery field. Sine this field was blank on my end I updated it and saved the form. Do I need to bounce the server for this to take place? Is there something else I'm missing? Btw: I have all the other info in this form. Thanks for your time, L. Barnes ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARAPI.NET
Okay, I've done this before, however I've reimaged my computer. I've tried to set everything up, but I'm still getting an error. Here are the steps which I've taken to set up my new environment: -- 1) Create a folder: C:\ARAPI.NET 2) Unizip the ARAPI71.NET.zip to c:\ARAPI.NET; move files directly into ARAPI.NET 3) Created a new Environment Variable named LIB with the value of C:\ARAPI.NET 4) Added to the EV PATH the value C:\ARAPI.NET 5) Created a new EV named ARTCPPORT and set it to the value I have in my AR Server, not to 5920 6) Used RegAsm from Microsoft.net/framework/2.x to register BMC.ARSystem.dll 7) Rebooted computer 8) Opened new visual basic project in Microsoft Visual Studio 2008 9) Added Reference to C:\ARAPI.NET\BMC.ARSystem.dll 10) Added Reference to C:\ARAPI.NET\BMC.arnettoc.dll 11) Added the following code: -- Imports BMC.ARSystem Module Module1 Sub Main() Dim ARServer As New BMC.ARSystem.Server Try ARServer.Login(Server, User, Password) Console.WriteLine(Successfully logged in to remedy server) ARServer.Logout() Catch ex As Exception Console.WriteLine(ex) System.Threading.Thread.Sleep(1000) End Try End Sub End Module -- 12) Ran in debug mode and received the following error: -- System.IO.FileNotFoundException: The specified module could not be found. (Excep tion from HRESULT: 0x8007007E) at BMC.ARSystem.Server._Eval(Object v) at BMC.ARSystem.Server._performLogin(String methodName, String server, String user, String password, String authentication, String locale, String charSet, In t32 port, String apiCmdLog, String apiResLog, Boolean logInitAndTerm) at BMC.ARSystem.Server.Login(String server, String user, String password, Str ing authentication, String locale, String charSet, Int32 port) at BMC.ARSystem.Server.Login(String server, String user, String password, Str ing authentication, Int32 port) at BMC.ARSystem.Server.Login(String server, String user, String password, Str ing authentication) at BMC.ARSystem.Server.Login(String server, String user, String password) at ConsoleApplication1.Module1.Main() in C:\Users\Gary.Opela\AppData\Local\Te mporary Projects\ConsoleApplication1\Module1.vb:line 7 -- Like I said, I've done this before and it worked. This is very simple and straightforward, just trying to open a connection. I've verified the user name and password and server are correct. The error is saying I'm missing a module, but everything that I can find is included and is in its place. I've tried this both on Vista and on Windows Server 2k3. I'm running AR System 7.1 Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Searching for CIs with specific related records
Rick, OK, it has been a few weeks. So, I am behind a little.. The operation you describe is a standard, supported operation within the CMDB. You can go to a CMDB screen directly and perform this search. You can request exactly what you want For class that holds OSes (OK, so I don't know the name) where value is Windows 2003 that is connected using a relationship of class y to the class that holds patches where the value of the patch is service pack 3 And to go further, it could be Computer systems that are connected to OSes using relationship z and the query from above to find the systems rather than the OS instances. No joins need to be created. No special preparation. You can do a multi-class search following relationships and get back a result of the system following the cross class qualification. Hopefully, you have found this by now. But, just in case not, I wanted to send a note (a less than timely but hopefully useful one). Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 10, 2010 12:33 PM To: arslist@ARSLIST.ORG Subject: Searching for CIs with specific related records ** I have a requirement to be able to search for CIs with specific related records with a specific attribute value. For instance: I create an RFC to upgrade all Windows 2003 servers to Service Pack 3. To do that, I need to identify which Windows Servers have a 2003 OS that is at SP 2 or below. The problem is that in ITSM 7.5, the server and the OS are stored in separate CMDB tables. How would I go about setting up a query (apart from creating a DB join) that would help me locate only the CIs appropriate to the issue the RFC is addressing? This would ideally be from the Change Management application, though we could use the Asset Management application if it were the only way. Rick _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Searching for CIs with specific related records
Thanks, Doug. I did find that function, and it works just as you described. If I may ask a followup, is it possible to take those final results and attach them to the RFC directly from the cross class search results? Rick -Original Message- From: Mueller, Doug doug_muel...@bmc.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 27 Aug 2010 14:16:54 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Searching for CIs with specific related records Rick, OK, it has been a few weeks. So, I am behind a little.. The operation you describe is a standard, supported operation within the CMDB. You can go to a CMDB screen directly and perform this search. You can request exactly what you want For class that holds OSes (OK, so I don't know the name) where value is Windows 2003 that is connected using a relationship of class y to the class that holds patches where the value of the patch is service pack 3 And to go further, it could be Computer systems that are connected to OSes using relationship z and the query from above to find the systems rather than the OS instances. No joins need to be created. No special preparation. You can do a multi-class search following relationships and get back a result of the system following the cross class qualification. Hopefully, you have found this by now. But, just in case not, I wanted to send a note (a less than timely but hopefully useful one). Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 10, 2010 12:33 PM To: arslist@ARSLIST.ORG Subject: Searching for CIs with specific related records ** I have a requirement to be able to search for CIs with specific related records with a specific attribute value. For instance: I create an RFC to upgrade all Windows 2003 servers to Service Pack 3. To do that, I need to identify which Windows Servers have a 2003 OS that is at SP 2 or below. The problem is that in ITSM 7.5, the server and the OS are stored in separate CMDB tables. How would I go about setting up a query (apart from creating a DB join) that would help me locate only the CIs appropriate to the issue the RFC is addressing? This would ideally be from the Change Management application, though we could use the Asset Management application if it were the only way. Rick _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Searching for CIs with specific related records
Rick, Never satisfied Always something else you want. (which by the way is a good thing because it means you are looking for more things to be able to do more things) Not directly. There is an API call you can use to get the data. So, if you had the criteria and could pass it to something that could make the call, then return the data. But, I don't believe there is a way to just get the data from the CMDB result screen since that is not done in an AR System table. Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, August 27, 2010 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Searching for CIs with specific related records ** Thanks, Doug. I did find that function, and it works just as you described. If I may ask a followup, is it possible to take those final results and attach them to the RFC directly from the cross class search results? Rick From: Mueller, Doug doug_muel...@bmc.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 27 Aug 2010 14:16:54 -0500 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Re: Searching for CIs with specific related records Rick, OK, it has been a few weeks. So, I am behind a little.. The operation you describe is a standard, supported operation within the CMDB. You can go to a CMDB screen directly and perform this search. You can request exactly what you want For class that holds OSes (OK, so I don't know the name) where value is Windows 2003 that is connected using a relationship of class y to the class that holds patches where the value of the patch is service pack 3 And to go further, it could be Computer systems that are connected to OSes using relationship z and the query from above to find the systems rather than the OS instances. No joins need to be created. No special preparation. You can do a multi-class search following relationships and get back a result of the system following the cross class qualification. Hopefully, you have found this by now. But, just in case not, I wanted to send a note (a less than timely but hopefully useful one). Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 10, 2010 12:33 PM To: arslist@ARSLIST.ORG Subject: Searching for CIs with specific related records ** I have a requirement to be able to search for CIs with specific related records with a specific attribute value. For instance: I create an RFC to upgrade all Windows 2003 servers to Service Pack 3. To do that, I need to identify which Windows Servers have a 2003 OS that is at SP 2 or below. The problem is that in ITSM 7.5, the server and the OS are stored in separate CMDB tables. How would I go about setting up a query (apart from creating a DB join) that would help me locate only the CIs appropriate to the issue the RFC is addressing? This would ideally be from the Change Management application, though we could use the Asset Management application if it were the only way. Rick _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARAPI.NET
From what I recall, not all the native DLLs needed by the .NET API were included with the .NET API. It seems I had to get the native DLLs, either from a client installation or off the server machine and add them to the directory as well. Or, if you already have the client or server installed on that machine, add the installation path of the native DLLs to the system path. One DLL in particular to check for is cmdbapi21.dll. I seem to recall having to copy that from a server or something. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Friday, August 27, 2010 12:55 PM To: arslist@ARSLIST.ORG Subject: ARAPI.NET ** Okay, I've done this before, however I've reimaged my computer. I've tried to set everything up, but I'm still getting an error. Here are the steps which I've taken to set up my new environment: -- 1) Create a folder: C:\ARAPI.NET 2) Unizip the ARAPI71.NET.zip to c:\ARAPI.NET; move files directly into ARAPI.NET 3) Created a new Environment Variable named LIB with the value of C:\ARAPI.NET 4) Added to the EV PATH the value C:\ARAPI.NET 5) Created a new EV named ARTCPPORT and set it to the value I have in my AR Server, not to 5920 6) Used RegAsm from Microsoft.net/framework/2.x to register BMC.ARSystem.dll 7) Rebooted computer 8) Opened new visual basic project in Microsoft Visual Studio 2008 9) Added Reference to C:\ARAPI.NET\BMC.ARSystem.dll 10) Added Reference to C:\ARAPI.NET\BMC.arnettoc.dll 11) Added the following code: -- Imports BMC.ARSystem Module Module1 Sub Main() Dim ARServer As New BMC.ARSystem.Server Try ARServer.Login(Server, User, Password) Console.WriteLine(Successfully logged in to remedy server) ARServer.Logout() Catch ex As Exception Console.WriteLine(ex) System.Threading.Thread.Sleep(1000) End Try End Sub End Module -- 12) Ran in debug mode and received the following error: -- System.IO.FileNotFoundException: The specified module could not be found. (Excep tion from HRESULT: 0x8007007E) at BMC.ARSystem.Server._Eval(Object v) at BMC.ARSystem.Server._performLogin(String methodName, String server, String user, String password, String authentication, String locale, String charSet, In t32 port, String apiCmdLog, String apiResLog, Boolean logInitAndTerm) at BMC.ARSystem.Server.Login(String server, String user, String password, Str ing authentication, String locale, String charSet, Int32 port) at BMC.ARSystem.Server.Login(String server, String user, String password, Str ing authentication, Int32 port) at BMC.ARSystem.Server.Login(String server, String user, String password, Str ing authentication) at BMC.ARSystem.Server.Login(String server, String user, String password) at ConsoleApplication1.Module1.Main() in C:\Users\Gary.Opela\AppData\Local\Te mporary Projects\ConsoleApplication1\Module1.vb:line 7 -- Like I said, I've done this before and it worked. This is very simple and straightforward, just trying to open a connection. I've verified the user name and password and server are correct. The error is saying I'm missing a module, but everything that I can find is included and is in its place. I've tried this both on Vista and on Windows Server 2k3. I'm running AR System 7.1 Any help is greatly appreciated. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Sr. Remedy Developer / Tech Lead
If they are looking for a Sr. Remedy Developer why are they not posting the position accordingly and by that I mean offering relocation expenses. They probably expect for you to front the trip costs for the interview as well. Just a thought from a Sr. Rem Dev guy ;) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Sr-Remedy-Developer-Tech-Lead-tp5453694p5471030.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARAPI.NET
It has been a while for me to look into AR world, but, here goes... All the steps you followed seem to be complete, but definitely some thing is wrong here. Minor issue but should not have caused this problem - arnettoc.dll need not be added as reference (as it is just an unmanaged DLL dependency for .NET API). Any way I would suggest you to try the following: - Does the FieldLabelChanger.exe sample (included in your arapi.netdirectory) run alright, if you simply double-clicked on it in Windows explorer, or, when run from the command prompt? It should bring up a login screen and once you login, it needs to bring up the form list. - How about your VB application when run from the arapi.net directory? I mean either you copy the .exe there, or, from command prompt change to the arapi.net dir and from there run your application with your app's full path. - I am guessing both these might fail in your case. If so, you might want to run depends.exe (google around if you do not have it) and look up dependencies for arnettoc.dll. My guess is that it will show a missing DLL. If so, the fix is easy. Get the missing DLL from a different arapi.net or User/Admin Tool install directories or Server's api directory. - If this is not the case, I would suggest you to get the arapi.net 7.5 version and see if that behaves any better. - Other things to look for - your OS is 32 bit only right? Also the .NET framework version? Appajee On Fri, Aug 27, 2010 at 11:55 AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA gary.opela@tinker.af.mil wrote: ** Okay, I’ve done this before, however I’ve reimaged my computer. I’ve tried to set everything up, but I’m still getting an error. Here are the steps which I’ve taken to set up my new environment: -- 1) Create a folder: C:\ARAPI.NET 2) Unizip the ARAPI71.NET.zip to c:\ARAPI.NET; move files directly into ARAPI.NET 3) Created a new Environment Variable named LIB with the value of C:\ ARAPI.NET 4) Added to the EV PATH the value C:\ARAPI.NET 5) Created a new EV named ARTCPPORT and set it to the value I have in my AR Server, not to 5920 6) Used RegAsm from Microsoft.net/framework/2.x to register BMC.ARSystem.dll 7) Rebooted computer 8) Opened new visual basic project in Microsoft Visual Studio 2008 9) Added Reference to C:\ARAPI.NET\BMC.ARSystem.dll 10) Added Reference to C:\ARAPI.NET\BMC.arnettoc.dll 11) Added the following code: -- Imports BMC.ARSystem Module Module1 Sub Main() Dim ARServer As New BMC.ARSystem.Server Try ARServer.Login(Server, User, Password) Console.WriteLine(Successfully logged in to remedy server) ARServer.Logout() Catch ex As Exception Console.WriteLine(ex) System.Threading.Thread.Sleep(1000) End Try End Sub End Module -- 12) Ran in debug mode and received the following error: -- System.IO.FileNotFoundException: The specified module could not be found. (Excep tion from HRESULT: 0x8007007E) at BMC.ARSystem.Server._Eval(Object v) at BMC.ARSystem.Server._performLogin(String methodName, String server, String user, String password, String authentication, String locale, String charSet, In t32 port, String apiCmdLog, String apiResLog, Boolean logInitAndTerm) at BMC.ARSystem.Server.Login(String server, String user, String password, Str ing authentication, String locale, String charSet, Int32 port) at BMC.ARSystem.Server.Login(String server, String user, String password, Str ing authentication, Int32 port) at BMC.ARSystem.Server.Login(String server, String user, String password, Str ing authentication) at BMC.ARSystem.Server.Login(String server, String user, String password) at ConsoleApplication1.Module1.Main() in C:\Users\Gary.Opela\AppData\Local\Te mporary Projects\ConsoleApplication1\Module1.vb:line 7 -- Like I said, I’ve done this before and it worked. This is very simple and straightforward, just trying to open a connection. I’ve verified the user name and password and server are correct. The error is saying I’m missing a module, but everything that I can find is included and is in its place. I’ve tried this both on Vista and on Windows Server 2k3. I’m running AR System 7.1 Any help is greatly appreciated. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: Time out Error in Externla Db Access
Have you done your normal SQL tuning? IE does your sql involve indexed fields? Are you linking oracle to oracle, mssql to oracle (it was not clear in your description)? On Aug 27, 7:23 am, NNMN naveen...@gmail.com wrote: Hi Folks! So here is the thing about the time out error I am getting. The error that I am recieving is ARERR [93] Timeout during data retrieval due to busy server -- retry the operation Now a small detail on the operations i am performing on the background. 1. A simple SQL Menu where values are fetched from an External db through a db link.(This is one place where the same time out occurs.) 2. An active link which runs on a button click. Now here, the time out occurs only on the actions where there is access to this external db using the same db link which was used above. These actions are simple SQL select statements which retrieve a single row and insert of one record into the external tables and so are not huge time intensive queries. The db link which we tried using at first was a normal db link. At this time we had lots of time out being thrown. Now we tried with a public database link after that, although we know that there is no performance difference between both. Now the time out frequency has come down. Can anyone suggest ways to avoid these time outs completely. These queries which ran from the workflows where tested from Oracle client by connecting to the aradmin db using the same db links and it seems to run pretty fine without considerable delays. The Server logs and client logs also doesn't suggest much, as in client logs the error thrown were just something which says -error while performing filter action- on the correspoding action where the time out occurs(which only happens in one of the action where the external db is accessed) and there is nothing from SQL, filter logs, arerrr logs etc. Any suggestions and solutions are appreciated Thanks in advance :) - With Warm Regards, Naveen -- View this message in context:http://old.nabble.com/Time-out-Error-in-Externla-Db-Access-tp29552047... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
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http://users3.Jabry.com/rogerswb ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
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What this? Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Aug 27, 2010, at 4:13 PM, D Dussie ddus...@aim.com wrote: http://users3.Jabry.com/rogerswb ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Link
I wouldn't click on it. Probably not something nice. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Aug 27 21:13:52 2010 What this? Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Aug 27, 2010, at 4:13 PM, D Dussie ddus...@aim.com wrote: http://users3.Jabry.com/rogerswb ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Sr. Remedy Developer / Tech Lead
Yea dude, you are supposed to live off a dime these days :-) Don't you know their clients cannot pay because of the recession :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rich Etienne Sent: Friday, August 27, 2010 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Developer / Tech Lead If they are looking for a Sr. Remedy Developer why are they not posting the position accordingly and by that I mean offering relocation expenses. They probably expect for you to front the trip costs for the interview as well. Just a thought from a Sr. Rem Dev guy ;) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
[no subject]
Most likely a virus on the senders PC.. Hope you are recovering well.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Herb Partlow Sent: Friday, August 27, 2010 9:14 PM To: arslist@ARSLIST.ORG Subject: What this? Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Aug 27, 2010, at 4:13 PM, D Dussie ddus...@aim.com wrote: http://users3.Jabry.com/rogerswb ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System 7.6.03 documentation now available - GA soon
Ø Could you post here or on bmcdn these compatibility matrixes? The compatibility matrix in now available on BMC's websitehttp://www.bmc.com/support/reg/remedy-compatibility-tables.html?c=n. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed. ARTESYS Group will not be liable for the message if it has been changed or falsified. [http://www.artesys.eu/img/LogoDevDurable.gif] Merci de n'imprimer ce message que si cela est réellement nécessaire. Please consider your environmental responsibility before printing this email. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
