Re: Email Engine Errors - Seen this before?
It looks like the problem was one of the messages on the Lotus Notes server. We cleared the inbox and that seems to have resolved the issue. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of Grooms, Frederick W Sent: Mon 12/13/2010 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Errors - Seen this before? Is there an email message in the mailbox with a size 65,000 bytes? What are your java memory settings for the Email Engine? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chris Danaceau Sent: Monday, December 13, 2010 2:48 PM To: arslist@ARSLIST.ORG Subject: Email Engine Errors - Seen this before? We're getting a cryptic email engine error. ARS 7.1 platform. SUSE Linux 10; Oracle 10g R2. It's for a mailbox that's been established and working since September of this year. I've checked the credentials. This is for an IMAP connection to a Lotus Notes mail in database. It had been repeating every minute (our poll rate). We restarted the email engine and now it occurs once at restart, but new messages are not being retrieved. A104 NO CLOSE Memory allocation request exceeded 65,000 bytes javax.mail.MessagingException: A104 NO CLOSE Memory allocation request exceeded 65,000 bytes; nested exception is: com.sun.mail.iap.CommandFailedException: A104 NO CLOSE Memory allocation request exceeded 65,000 bytes at com.sun.mail.imap.IMAPFolder.close(IMAPFolder.java:1003) at com.sun.mail.imap.IMAPFolder.close(IMAPFolder.java:935) at com.bmc.arsys.emaildaemon.ReceiverModule.terminateIncommingMailbox(ReceiverModule.java:1940) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:397) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Any help is appreciated Thanks, -- Chris Danaceau ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX
Remedy servers are licensed per server (HostID). Since you are moving from 1 server to another that is called a purge and can be performed on the support web site. I believe that when you purge (giving the site the new HostID so a new key is generated) that you have something like 30 days to stop using the old key so you have time to switch. With the ARS 7.x platform only the server has an actual license key, that is why you are seeing what you are on the licenses. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vaibhav Singhal Sent: Monday, December 13, 2010 10:31 PM To: arslist@ARSLIST.ORG Subject: Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX ** Thanks Tony for your reply Thanks Scott for your reply I think I need to have the license file updated as per the new HostId. But, any idea if I switch the host Id of current and new Server? I already imported the 6.4 license file in 7.6 and it shows correct number of lisences and also, only ARS server license key is comming up there. So I think if I switch the HostId, system should work. What do you think, please comment. Regards, Vaibhav -Original Message- From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Scott Parrish [sparr...@itprophets.com] Sent: Tuesday, December 14, 2010 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX ** Vaibhav, Because you haven't actually purchased a new server license you probably cannot generate the server license you need from the support site (the support site requires you to enter a PO# that relates to a purchase of a new server license). You will need to contact BMC support, send them your license file and have it converted to a 7.x version. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Cesaro Sent: Monday, December 13, 2010 11:01 PM To: arslist@ARSLIST.ORG Subject: Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX ** Vaibhav, You will need to generate new 7.1+ licenses from the BMC Support website as they change when moving to ARS 7.1+. You will be given the selection of the version of ARS that you are licensing. And yes, the ARS key is dependent on the host ID of the server you are running it on. On the plus side, the only key that you need is the AR Server license, and others can be added without a key. Obviously, you need to actually own the licenses to install them. Hope this helps. Regards, Tony Cesaro aces...@gmail.com http://amcpu.org -Original Message- On Mon, Dec 13, 2010 at 10:12 PM, Vaibhav Singhal vaibhavsing...@hcl.com wrote: Hi All, Can anyone please suggest something on following - We are implementing new 7.6 environment. We have successfully installed ARS and mid tier, now I was licensing ARS 7.6. I imported licenses from ARS 6.4 to ARS 7.6. But when I am starting next installation(CMDB), it's saying ARServer is not licensed. Is it dependent on machine Id or something, as new environment is on a different machine as that of the old environment? Can anyone please suggest something? Warm Regards, Vaibhav ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Job: Jr - Mid Level Remedy Developer
Long term contract @ Ft. Campbell, KY. 1-2 years experience developing ARS 6.3+ 1-2 years developing Java apps Must be US citizen and be able to obtain secret clearance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX
Ø You will need to generate new 7.1+ licenses from the BMC Support website as they change when moving to ARS 7.1+. Just FYI, this is not quite correct. While it is true that the format changed, the importing of pre-7.1.00 license files automatically converts the server license key format to 7.1.00. This can occur either during an upgrade or when the import is done post-install. However, if the hostid has changed, that seems the most obvious issue to address. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Cesaro Sent: Monday, December 13, 2010 8:01 PM To: arslist@ARSLIST.ORG Subject: Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX ** Vaibhav, You will need to generate new 7.1+ licenses from the BMC Support website as they change when moving to ARS 7.1+. You will be given the selection of the version of ARS that you are licensing. And yes, the ARS key is dependent on the host ID of the server you are running it on. On the plus side, the only key that you need is the AR Server license, and others can be added without a key. Obviously, you need to actually own the licenses to install them. Hope this helps. Regards, Tony Cesaro aces...@gmail.commailto:aces...@gmail.com http://amcpu.org On Mon, Dec 13, 2010 at 10:12 PM, Vaibhav Singhal vaibhavsing...@hcl.commailto:vaibhavsing...@hcl.com wrote: Hi All, Can anyone please suggest something on following - We are implementing new 7.6 environment. We have successfully installed ARS and mid tier, now I was licensing ARS 7.6. I imported licenses from ARS 6.4 to ARS 7.6. But when I am starting next installation(CMDB), it's saying ARServer is not licensed. Is it dependent on machine Id or something, as new environment is on a different machine as that of the old environment? Can anyone please suggest something? Warm Regards, Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
arwklga.exe - errors in log result
** Hi,ARS 7.5arwklga.exe, Version 2.16I always used this useful tool for detecting performance leaks.This time i got this warning message.Invalid log line header CLAT at line xxx.The result of the log file is also not reasonable.32 /* WARNING: Unexpected SQL command Does anybody know, if this tool is obsolet or not adapted for version 7.5 ?Help is much appreciated.CheersTristan _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: arwklga.exe - errors in log result
Tristan, I use arwklga all the time against our 7.5 servers.is it possible that you are trying to run it against a client log and not a server log?I think the CLAT is part of the client side logging. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de Sent: Tuesday, December 14, 2010 12:04 PM To: arslist@ARSLIST.ORG Subject: arwklga.exe - errors in log result ** Hi, ARS 7.5 arwklga.exe, Version 2.16 I always used this useful tool for detecting performance leaks. This time i got this warning message. Invalid log line header CLAT at line xxx. The result of the log file is also not reasonable. 32 /*WARNING: Unexpected SQL command Does anybody know, if this tool is obsolet or not adapted for version 7.5 ? Help is much appreciated. Cheers Tristan _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
MidTier 7.5 User Saving Table Changes
Hi All - I have one user that has changed the sort on a table and needs to have it reset. He tries to use the Reset button and that works until he logs out and logs back in. What form is storing the changes he has made to the table? I can't find a record for him in AR System User Preferences. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: MidTier 7.5 User Saving Table Changes
Isn't it in the user's home directory? C:\Documents and Settings\All Users\Application Data\AR System\home\ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, December 14, 2010 5:35 PM To: arslist@ARSLIST.ORG Subject: MidTier 7.5 User Saving Table Changes ** Hi All - I have one user that has changed the sort on a table and needs to have it reset. He tries to use the Reset button and that works until he logs out and logs back in. What form is storing the changes he has made to the table? I can't find a record for him in AR System User Preferences. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: MidTier 7.5 User Saving Table Changes
Mid-tier changes do not go in Home directory. I think you need to create a User Preferences record to have changes saved. HTH, Roger Nall Manager, SA Business Intelligence/Remedy Team PCS: 973-652-6723 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Martinez, Marcelo A [marc...@cpchem.com] Sent: Tuesday, December 14, 2010 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.5 User Saving Table Changes ** Isn’t it in the user’s home directory? C:\Documents and Settings\All Users\Application Data\AR System\home\ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, December 14, 2010 5:35 PM To: arslist@ARSLIST.ORG Subject: MidTier 7.5 User Saving Table Changes ** Hi All - I have one user that has changed the sort on a table and needs to have it reset. He tries to use the Reset button and that works until he logs out and logs back in. What form is storing the changes he has made to the table? I can't find a record for him in AR System User Preferences. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Knowledge Management for Remedy
Does anyone know how user licensing work for Knowledge Management for Remedy 7.6.03? Do the floating and fixed KMR user licenses also come with a AR license? Thanks Kelly Gatewood ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
