Re: SSL and Web Services
Thank you very much Atul. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Thursday, January 06, 2011 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: SSL and Web Services On the ARS server, certificate needs to be added to the java keystore (if you have multiple java installed on the ARS Server make sure to find the one used by ARS) Atul -Original Message- From: Frank Caruso [caruso.fr...@gmail.com] Date: 01/06/2011 10:41 AM To: arslist@ARSLIST.ORG Subject: SSL and Web Services ** I am trying to consume a Web Service from SAP. The service is published in such a way that an SSL certificate is required on both sides. I know the web service will run as a filter form the server but I am confused about where to put the SSL certificate as well as how to create the certificate. I understand how this would work from a web server but how do you provide an SSL certificate to ARS? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender.
Integrating with Windows Active Directory
Has anyone integrated directly with Windows AD as opposed to LDAP? Can you clue me in on what needs to be modified? Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Allen Crouder Sent: Thursday, January 06, 2011 4:45 PM To: arslist@ARSLIST.ORG Subject: test ** test _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Integrating with Windows Active Directory
I assume you are referring to integrations for the purpose of authentication. Active Directory uses LDAP for it's back end store. Some extensions that Active Directory provides include NTLM and Kerberos, which are seperate authentication mechanisms. These extensions still rely on the back end store, which is LDAP. Using NTLM and Kerberos are possible through the mid-tier through some customization. To my knowledge NTLM and Kerberos authentication are not feasible with the native client, ARUser, but I have not spent much time digging into this aspect of authentication. You can look to author an AREA plugin that uses either Kerberos or NTLM, but the client still has to pass the necessary information to the plugin to complete the authentication handshake. 2011/1/7 Gard, Richard J rjg...@statestreet.com ** Has anyone integrated directly with Windows AD as opposed to LDAP? Can you clue me in on what needs to be modified? Best regards, *Rich* �x �x 你 。 *GIS-ISS-SEM* *Service Technology Development Manager* *ITIL Practisioner Certified: Support and Restore *** *Princeton, NJ* (:* **609-580-5802* *Cell* (:* **617-756-4626* *Information Classification: **Limited Access* *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Allen Crouder *Sent:* Thursday, January 06, 2011 4:45 PM *To:* arslist@ARSLIST.ORG *Subject:* test ** test _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Integrating with Windows Active Directory
How is Remedy (7.1) talking to LDAP for NT authentication (rather than Remedy id/pwd admin)? Can this NT authentication in Remedy (what Remedy uses) be changed to native Win AD calls? We have multiple Domains in our company and some domains are not authenticating in Remedy. I am told by my AD team that I need to go directly to Windows AD in order for the authentication to work. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, January 07, 2011 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Integrating with Windows Active Directory ** I assume you are referring to integrations for the purpose of authentication. Active Directory uses LDAP for it's back end store. Some extensions that Active Directory provides include NTLM and Kerberos, which are seperate authentication mechanisms. These extensions still rely on the back end store, which is LDAP. Using NTLM and Kerberos are possible through the mid-tier through some customization. To my knowledge NTLM and Kerberos authentication are not feasible with the native client, ARUser, but I have not spent much time digging into this aspect of authentication. You can look to author an AREA plugin that uses either Kerberos or NTLM, but the client still has to pass the necessary information to the plugin to complete the authentication handshake. 2011/1/7 Gard, Richard J rjg...@statestreet.commailto:rjg...@statestreet.com ** Has anyone integrated directly with Windows AD as opposed to LDAP? Can you clue me in on what needs to be modified? Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access
Re: Integrating with Windows Active Directory
Hi, AD actually is the LDAP protocol 2 So if you want to authenticate, e.g. use your domains username and password, then just use the bmc arealdap plugin. Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gard, Richard J Sent: 07 January 2011 16:22 To: arslist@ARSLIST.ORG Subject: Integrating with Windows Active Directory ** Has anyone integrated directly with Windows AD as opposed to LDAP? Can you clue me in on what needs to be modified? Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ (: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Allen Crouder Sent: Thursday, January 06, 2011 4:45 PM To: arslist@ARSLIST.ORG Subject: test ** test _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Integrating with Windows Active Directory
Yes, the bmc plugin will talk to the AD and use the ARSystem username and password. You can have it use multiple domains but obviously you need to be able to talk to the domain controllers. If you read about areahub configurations with arealdap, then you configure each domain, it will cascade through them. Regards Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gard, Richard J Sent: 07 January 2011 16:50 To: arslist@ARSLIST.ORG Subject: Re: Integrating with Windows Active Directory ** How is Remedy (7.1) talking to LDAP for NT authentication (rather than Remedy id/pwd admin)? Can this NT authentication in Remedy (what Remedy uses) be changed to native Win AD calls? We have multiple Domains in our company and some domains are not authenticating in Remedy. I am told by my AD team that I need to go directly to Windows AD in order for the authentication to work. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ (: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, January 07, 2011 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Integrating with Windows Active Directory ** I assume you are referring to integrations for the purpose of authentication. Active Directory uses LDAP for it's back end store. Some extensions that Active Directory provides include NTLM and Kerberos, which are seperate authentication mechanisms. These extensions still rely on the back end store, which is LDAP. Using NTLM and Kerberos are possible through the mid-tier through some customization. To my knowledge NTLM and Kerberos authentication are not feasible with the native client, ARUser, but I have not spent much time digging into this aspect of authentication. You can look to author an AREA plugin that uses either Kerberos or NTLM, but the client still has to pass the necessary information to the plugin to complete the authentication handshake. 2011/1/7 Gard, Richard J rjg...@statestreet.com ** Has anyone integrated directly with Windows AD as opposed to LDAP? Can you clue me in on what needs to be modified? Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ (: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Jack Hobbs is out of the office.
I will be out of the office starting 07/01/2011 and will not return until 24/01/2011. I will respond to your message when I return, alternatively please contact the IT servicedesk. Regards This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. This footer also confirms that this email message has been scanned for the presence of computer viruses. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Aggregate Industries. Aggregate Industries Limited, Registered in England Number 5655952. Registered Office: Bardon Hall, Copt Oak Road, Markfield, Leicestershire, LE67 9PJ. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Computed Group
From the documentation: Computed groups—Explicit groups that you create and to which users are assigned based on the memberships of explicit groups included in an expression. For example, you can create a computed group definition such as (A AND B) OR C AND NOT D. This computed group includes the list of users who are members of both groups A and B, or members of group C, but not members of group D. Computed groups make groups easier to manage. You can manage your users in a limited number of regular groups, and use computed groups based on these regular groups for more complex access control without the need to make changes in multiple groups. I use computed groups in conjunction with roles for an application that requires multiple groups for security. The main role is mapped to a computed group. This main role is given access to the application. I then create all the security groups I need. The computed group contains all of these security groups. The security groups are mapped to roles to be used in the application. When a user needs to be given access to the app with certain security, I only need to add them to one group. They are automatically added to the computed group and given access to the app and have the security of the group they were added to. You only need to use roles and map them to groups when you are working with applications. I hope that makes sense. James On Jan 5, 11:26 pm, Sucharita SINGHAL sucharita.sing...@st.com wrote: Hello Everyone, Can someone provide a comprehensive guide on functioning of Computed Groups in Remedy. Thanks Regards Sucharita Remedy Development Team TAM-UPE-MFG-IOG-OCIO ST Microelectronics Pvt. Ltd. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are image001.gif 7KViewDownload ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Recaluating SLM:Measurements
All I need to update a number of records in the SLM:Measurement form. The reason for this is I created some new SLA and wanted to run them against incidents that have already been closed. The SLA's have been created for these incident records but unfortunately it used the current time for the start and stop times instead of the fields I wanted. I have found that updating the overallstart and overallstop fields semi updates the records but but doesn't recalculate fields like the SVTDueDate and others. So is their a procedure or some other method I should be using for this or should I just write a filter to update all the fields that have incorrect data in them ? Thanks Kevin Remedy ITSM version 7.0.03 Patch 9 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Floating License Release Timeout sometimes not released via midtier-- related to QUEUE: List?
This is a strange problem that may have started happening after upgrading to AR System 7.5 Patch 7, or after an upgrade of our virtual hardware during the holiday break. Or there is a slight chance this has been happening for a while and we just didn't notice-- but I think we would have had more license shortages if that was the case. The one-hour Session timeout seems to be effective still. Can anyone help me interpret this ARUser Log file? I'm not sure why there are so many logins/logouts (more than one for each *actual* instance of a login/logout). That may be normal, but we're definitely having a problem with licenses not being released, confirmed via the License Review form from Adminstration Console. *login* Queue: Fast brientest Fri Jan 07 2011 09:25:24.2290LOGIN brientest Queue: Fast brientest Fri Jan 07 2011 09:25:24.2450LOGIN brientest Queue: Fast brientest Fri Jan 07 2011 09:25:24.2450 FLOAT GRANT WRITEbrientest Queue: Fast brientest Fri Jan 07 2011 09:25:24.2600LOGIN brientest Queue: Fast brientest Fri Jan 07 2011 09:25:24.2760LOGOUT brientest Queue: Fast brientest Fri Jan 07 2011 09:25:24.2920LOGIN brientest *close browser* Queue: Fast brientest Fri Jan 07 2011 09:26:45.0920LOGOUT brientest Queue: Fast brientest Fri Jan 07 2011 09:26:45.0920LOGOUT brientest Queue: Fast brientest Fri Jan 07 2011 09:26:45.0920 FLOAT RELEASEbrientest Queue: Fast brientest Fri Jan 07 2011 09:26:45.0920LOGOUT brientest Queue: Fast brientest Fri Jan 07 2011 09:26:45.1080LOGIN brientest Queue: Fast brientest Fri Jan 07 2011 09:26:45.1080LOGOUT brientest *login again* Queue: Fast brientest Fri Jan 07 2011 09:43:21.8200LOGIN brientest Queue: Fast brientest Fri Jan 07 2011 09:43:21.8360 FLOAT GRANT WRITEbrientest *close browser* Queue: Fast brientest Fri Jan 07 2011 09:44:30.1330 FLOAT RELEASEbrientest Queue: Fast brientest Fri Jan 07 2011 09:44:30.1330LOGOUT brientest Queue: Fast brientest Fri Jan 07 2011 09:44:30.1480LOGIN brientest Queue: Fast brientest Fri Jan 07 2011 09:44:30.1480LOGOUT brientest Above this line shows me logging in, and closing the browser. The License is released after about 60 seconds and everything works fine. Below this line are when the problems occurred. I logged in and closed the browser, but the license is not released automatically. I performed an Admin release and tried again with the same result. The only difference I can see is the QUEUE. The List queue is used during the Float Grant Write during the problem sessions, and the Fast queue was used for the sessions that didn't have a problem. I'll have to do some reading on what these queues are, but wants to throw this out there. *login again* Queue: Fast brientest Fri Jan 07 2011 09:46:03.4120LOGIN brientest Queue: Fast brientest Fri Jan 07 2011 09:46:03.4280LOGIN brientest Queue: List brientest Fri Jan 07 2011 09:46:04.0220 FLOAT GRANT WRITEbrientest *close browser* Queue: Fast brientest Fri Jan 07 2011 09:47:11.5240LOGOUT brientest Queue: Fast brientest Fri Jan 07 2011 09:49:12.0260LOGIN brientest Queue: Fast brientest Fri Jan 07 2011 09:49:14.8540LOGIN brientest Queue: Fast brientest Fri Jan 07 2011 09:50:35.7930LOGOUT brientest *admin release* Queue: Prv:390680 Remedy Application Service Fri Jan 07 2011 09:51:00.0900ADMIN RELEASE brientest Queue: Prv:390680 Remedy Application Service Fri Jan 07 2011 09:51:00.0900 FLOAT RELEASEbrientest Queue: Prv:390680 Remedy Application Service Fri Jan 07 2011 09:51:00.0900LOGOUT brientest *login again* Queue: Fast brientest Fri Jan 07 2011 10:03:54.2250LOGIN brientest Queue: Fast brientest Fri Jan 07 2011 10:03:54.2400LOGIN brientest Queue: List brientest Fri Jan 07 2011 10:03:54.8650 FLOAT GRANT WRITEbrientest *close browser* Queue: Fast brientest Fri Jan 07 2011 10:04:57.1780LOGOUT brientest Brien
Long Term Contract in Denver, CO - Sr. Remedy Developer
Happy New Year!! We have a client looking to add a Senior Remedy Developer to their team. Please let me know if you or anyone you know is interested in discussing further. Also, please feel free to pass along my email to anyone you may know. We can do Corp to Corp, W2 hourly and salaried terms. They do require onsite (Denver) work Monday through Friday. Thanks! Job Title: Sr. Remedy Developer Location: Denver, CO Length: 6+ month contract with long term extensions Job Description: We are seeking a Sr. Remedy Developer with the following skill set: * 4+ years of custom Remedy development experience (out-of-box implementation experience is not sufficient) * Custom development! * Software architecture experience on BMC platform * Knowledge of Remedy 6.3+ is required, 7.x helpful * Experience in developing Workflow objects (e.g., Active Links, Filters, Guides, View Forms) * Strong experience in SQL and PL/SQL (queries, stored procedures and packages) * Proven Software Development Life Cycle management experience * Ability to troubleshoot problems involving Remedy applications and integrated systems. * Experience in IT Service Management including ITIL best practices covering incident, request, problem, and change and knowledge management. * Prior experience gathering and documenting business requirements for software enhancement and/or new applications development. * Excellent written and oral communication skills. Desired skills: . ITIL certification . Previous experience using Remedy Mid-Tier and Remedy Java APIs desired . Experience with Java and Shell Scripting . Practical experience of Solaris and Oracle . QA skills and experience . Agile development Please contact Allison at akel...@quantixinc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Support Matrix for 7.6.03
Anyone have a link to the support matrix? I do not see it in the server documentation. Brad Brad O'Hara Manager: Network Management Systems Computing and Networking Services University of Florida net-services.ufl.edu : Voice (352) 273-1347 : Fax (352) 273-0743 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Trouble accessing ARSLIST.org
Thanks Dave, I appreciate the help. Allen -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, January 06, 2011 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Trouble accessing ARSLIST.org I forwarded your email to the admin. He said thanks and he will boot the web server tomorrow. Dave From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGTo: arslist@ARSLIST.ORG arslist@ARSLIST.ORGSent: Thu Jan 06 16:55:01 2011Subject: Trouble accessing ARSLIST.orgIs anyone else having trouble accessing the ARSLIST.org website? If so, any idea what the issue is or when we can expect it up again? This is the second day I have been unable to use it. Any information would be appreciated, thanks. Allen Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Different Lists?
Hi Everyone I wanted to ask...is there a different list that focuses more on CMDB than this one? This list, while most-excellent, seems to focus more on the ITSM view of Remedy. I thought I'd ask to see if there may perhaps be another with more focus on CMDB, Atrium Core, etc. Thanks Sam -- Sam Morris Service Assurance Union Pacific Railroad, Omaha NE 402-544-2443 (Office) 402-490-8775 (Cellular) email: s...@up.com ** This message and any attachments contain information from Union Pacific which may be confidential and/or privileged. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited by law. If you receive this message in error, please contact the sender immediately and delete the message and any attachments. ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Different Lists?
** This this - http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies sign up /sign in to be able to read everything and to post. Kelly DeaverL-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail) Original Message Subject: Different Lists?From: "Samuel A. Morris" s...@up.comDate: Fri, January 07, 2011 2:08 pmTo: arslist@ARSLIST.ORG** Hi EveryoneI wanted to ask...is there a different list that focuses more on CMDB than this one? This list, while most-excellent, seems to focus more on the ITSM view of Remedy. I thought I'd ask to see if there may perhaps be another with more focus on CMDB, Atrium Core, etc.ThanksSam-- Sam MorrisService AssuranceUnion Pacific Railroad, Omaha NE402-544-2443 (Office)402-490-8775 (Cellular)email: s...@up.com**This message and any attachments contain information from Union Pacific which may be confidential and/or privileged. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited by law. If you receive this message in error, please contact the sender immediately and delete the message and any attachments.**_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Support Matrix for 7.6.03
Where it always is: http://www.bmc.com/support/reg/remedy-compatibility-tables.html -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of O'Hara, Brad Sent: Friday, January 07, 2011 11:03 AM To: arslist@ARSLIST.ORG Subject: Support Matrix for 7.6.03 ** Anyone have a link to the support matrix? I do not see it in the server documentation. Brad Brad O'Hara Manager: Network Management Systems Computing and Networking Services University of Florida net-services.ufl.edu : Voice (352) 273-1347 : Fax (352) 273-0743 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Different Lists?
Sam, This list is 'all things remedy related, and some things not'..so while a majority of the list is ITSM because of its prevalence in the industry..I don't personally use any OOTB software..I just wade through everything to find the snipits I find useful..:) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Samuel A. Morris Sent: Friday, January 07, 2011 1:09 PM To: arslist@ARSLIST.ORG Subject: Different Lists? ** Hi Everyone I wanted to ask...is there a different list that focuses more on CMDB than this one? This list, while most-excellent, seems to focus more on the ITSM view of Remedy. I thought I'd ask to see if there may perhaps be another with more focus on CMDB, Atrium Core, etc. Thanks Sam -- Sam Morris Service Assurance Union Pacific Railroad, Omaha NE 402-544-2443 (Office) 402-490-8775 (Cellular) email: s...@up.com ** This message and any attachments contain information from Union Pacific which may be confidential and/or privileged. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited by law. If you receive this message in error, please contact the sender immediately and delete the message and any attachments. ** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Knowledge Management Install
Hi All TGIF, I am planning on installing Knowledge Management 7.1 and am looking for any helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan is not to use the web interface, just the RUT. Integration with my custom forms will likely be a challenge but other than that it appears straightforward. Sounds too good to be true, what am I missing? One question that immediately come to mind is the installation directory. The Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok if the AR Server is in another directory (/remedy/ar63/) or do they need to be together? Thanks and have a great weekend. Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Long Term Contract in Denver, CO - Sr. Remedy Developer
What is a contact number to call you I can be reached at ab...@thedigitalcorp.com. I have 2 Developers who can start within 14 days or less and are cleared. Allison Keller wrote: Happy New Year!! We have a client looking to add a Senior Remedy Developer to their team. Please let me know if you or anyone you know is interested in discussing further. Also, please feel free to pass along my email to anyone you may know. We can do Corp to Corp, W2 hourly and salaried terms. They do require onsite (Denver) work Monday through Friday. Thanks! Job Title: Sr. Remedy Developer Location: Denver, CO Length: 6+ month contract with long term extensions Job Description: We are seeking a Sr. Remedy Developer with the following skill set: * 4+ years of custom Remedy development experience (out-of-box implementation experience is not sufficient) * Custom development! * Software architecture experience on BMC platform * Knowledge of Remedy 6.3+ is required, 7.x helpful * Experience in developing Workflow objects (e.g., Active Links, Filters, Guides, View Forms) * Strong experience in SQL and PL/SQL (queries, stored procedures and packages) * Proven Software Development Life Cycle management experience * Ability to troubleshoot problems involving Remedy applications and integrated systems. * Experience in IT Service Management including ITIL best practices covering incident, request, problem, and change and knowledge management. * Prior experience gathering and documenting business requirements for software enhancement and/or new applications development. * Excellent written and oral communication skills. Desired skills: . ITIL certification . Previous experience using Remedy Mid-Tier and Remedy Java APIs desired . Experience with Java and Shell Scripting . Practical experience of Solaris and Oracle . QA skills and experience . Agile development Please contact Allison at akel...@quantixinc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/Long-Term-Contract-in-Denver%2C-CO---Sr.-Remedy-Developer-tp30616394p30618241.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Remedy Developer (Blacksburg, VA) - Employee/Contract
Must have a minimum of 3-5 years experience in the developing of the BMC Remedy (ITSM) application. The candidate must have experience in installation, configuration and customization of Remedy 6.x, and have knowledge experience of the 7.5 application. Must have experience using the BMC ITSM Incident, Asset, Change Management, CMDB and the ability to work with other products as needed. Experience with development of the BMC Remedy application is strongly desired. Candidate should also have strong communication skills both oral and written. Please contact me at ab...@thedigitalcorp.com -- View this message in context: http://old.nabble.com/Remedy-Developer-%28Blacksburg%2C-VA%29---Employee-Contract-tp30618444p30618444.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
RRRchive for upgrade
I'm doing a three step install/upgrade process: Export/import the DB to new machines Upgrade Remedy on new machines Put New machines into production If I'm going to push data from an old system to a new system using RRRchive to capture the difference between the export and the go-live, I really need the data from all regular forms. I even want to capture all new users and groups, etc. It looks like a multipleforms = * splitsearch = YES transfertype = SYNCTOTARGET Will do this. Has anyone done this successfully? It makes me a little nervous Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RRRchive for upgrade
Anne, A number of the forms related to Company, Region, People, Location and others should probably NOT be copied as SYNCTOTARGET . This mode removes 7.6.X-related info which should probably not be molested (would tend to contaminate GUID assocations which gets very messy). Any form containing target records which should be maintained is a strong candidate for export/import rather than rrrchive--we have not yet found another method of maintaining subject GUIDs, and usage trials with re-written GUIDS did not work well at all. Of course, this is an ITSM implementation; a basic ARS with custom workflow may be a different matter. Also--we have utilized rrrchive extensively, but when 'multipleforms' is specified as a parameter, it is with an explicit form list. We have not yet extended trust to these API-calls being able to properly handle the form list with search, grab-next-match, copy, repeat--the single-pass wildcard for multiple forms failed on its first usage in our environment. We found usage much more expedient to generate our current implementation: this instance contains one form-specific configuration file per record-set to be copied, then hand-assembled into batch files which copy records in a sequence which Chris Strauss and I analyzed carefully before automating this process. Another parameter we set is 'onlyfields = COMMON' to avoid trying to write data to nonexistent fields (or attempt to copy data from improper sources). I hope this information helps-YMMV. Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, January 07, 2011 4:09 PM To: arslist@ARSLIST.ORG Subject: RRRchive for upgrade ** I'm doing a three step install/upgrade process: Export/import the DB to new machines Upgrade Remedy on new machines Put New machines into production If I'm going to push data from an old system to a new system using RRRchive to capture the difference between the export and the go-live, I really need the data from all regular forms. I even want to capture all new users and groups, etc. It looks like a multipleforms = * splitsearch = YES transfertype = SYNCTOTARGET Will do this. Has anyone done this successfully? It makes me a little nervous Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
