RUT Error
Hi All TGIF, I have a user who is getting the Remedy User Application has encountered a problem and needs to close error. Also getting The instruction at 0x73dd1a3 referenced memory at 0x4. The memory could not be read. ARS and RUT are both version 6.3 patch 20. This occurred when the user placed a name in a field and searched. Only happens on one customer form Any ideas on what the problem could be and how to correct? Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: Picture (Device Independent Bitmap) 1.jpginline: Picture (Device Independent Bitmap) 2.jpg
Re: Strange ARS Timeout Problem
Since you are on Solaris you should be able to run with the logs on all the
time. Here is a script template you can use to save log files. Just figure
out how often you wish to save the files and add a call to it from cron.
#! /usr/bin/ksh
#
# Name:save_logs.sh
# Description: Save the log file(s) via a script
#
AR_LOG_DIR={full path where log files are stored}
AR_SAVE_DIR={full path where you want to save logs at}
#
cur=`date +%H%M`
cd ${AR_LOG_DIR}
#
[ -r arsql.log ] cp arsql.log${AR_SAVE_DIR}/arsql_${cur}.log ;
[ -r arfilter.log ] cp arfilter.log ${AR_SAVE_DIR}/arfilter_${cur}.log ;
[ -r arapi.log ] cp arapi.log${AR_SAVE_DIR}/arapi_${cur}.log ;
#
cd ${AR_SAVE_DIR}
#
netstat -a netstat_${cur}.log
#
echo prstat ps_${cur}.log
prstat -n25,10 -a 1 1 ps_${cur}.log
echops_${cur}.log
echo vmstat ps_${cur}.log
vmstat 1 2 ps_${cur}.log
echops_${cur}.log
echo ps ps_${cur}.log
ps -ef ps_${cur}.log
#
rm -f *${cur}.log.gz /dev/null
gzip *${cur}.log
#
exit 0
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ZHANG, ERIC L
Sent: Thursday, January 27, 2011 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange ARS Timeout Problem
** **
Good idea. I just put a cron job on the ars server that runs traceroute
db_server every minute and appends the output to an output file. Waiting for
the next timeout.
-Original Message-
From: LJ LongWing [mailto:lj.longw...@gmail.com]
Sent: Thursday, January 27, 2011 9:18 AM
Subject: Re: Strange ARS Timeout Problem
Ok..I just completely re-read the original post...all indications save one are
that during that 5 minute interval the application server lost connectivity
with the DB server. The only exception to that appears to be the escalation
thread which continued processing during that 5 minute window...so, what I
would do would be to setup a cron to run every 30 seconds or every minute,
something along those lines that issues a tracert between your remedy server
and your db server. My primary thought is that you are losing network
connectivity..even though the escalation server is still working.it's at least
something you can try and report back.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ZHANG, ERIC L
Sent: Wednesday, January 26, 2011 7:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange ARS Timeout Problem
**
Yes, I did initial log analysis. As I said in the original posting, there was
5-minutes gap in the api log, while no gap/waiting/error/long operation was
showing in the sql log and escalation log. All the sql queries were for user
AR_ESCALATOR in the sql log.
-Original Message-
From: Axton [mailto:axton.gr...@gmail.com]
Sent: Wednesday, January 26, 2011 8:18 AM
Subject: Re: Strange ARS Timeout Problem
** What do the logs say? I haven't seen that you've done analysis with the
logs. Is there a gap in time in the logs (indicating the server was not doing
anything)? Is there are gap in time in the logs (indicating a long operation
was running?
On Tue, Jan 25, 2011 at 5:49 PM, ZHANG, ERIC L ezh...@entergy.com wrote:
**
We have sent BMC tech support all the logs including api, filter, sql,
escalation, thread, plug-in, arfork, even pstack output that were taken during
hanging, and so far they haven't been able to identify the cause of the problem.
-Original Message-
From: Axton [mailto:axton.gr...@gmail.com]
Sent: Monday, January 24, 2011 5:45 PM
Subject: Re: Strange ARS Timeout Problem
** Try to get the api, filter, and sql logs leading up to the point where it
started hanging. Those are your best indicator. Also check the arerror.log
for crashes.
There are things that can cause behavior like this that the logs will indicate.
For example, try creating a computed group during production operations, or
importing a deployable application.
On Thu, Jan 20, 2011 at 3:10 PM, ZHANG, ERIC L ezh...@entergy.com wrote:
**
Hi Listers.
We are experiencing intermittent timeouts with the ARS. Without me doing
anything, the AR system becomes normal again after about 5 minutes. All users
are getting timeout (or hourglass) but no process is being restarted in
armonitor.log.
This is the message showing in arerror.log:
Tue Jan 18 12:09:24 2011 Dispatch : Timeout during data retrieval due to busy
server -- retry the operation (server_name) ARERR - 93
Tue Jan 18 12:10:04 2011 Approve : Timeout during database query -- consider
using more specific search criteria to narrow the results, and retry the
operation
Re: Resolved: ARS Email Engine 7.6
I'm not sure that this is the case for all instances. It was the common factor in our system. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, January 27, 2011 12:28 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Resolved: ARS Email Engine 7.6 ** ...so you cannot upgrade a system that uses ARTasks (that's just about any ITSM system prior to 7.6.03) to 7.6.03 without having it choke on them, probably because some idiot java programmer (the only kind BMC employs now, I am convinced) jumped the gun on when that capability could be deprecated (when the User Tool finally ceases to exist, ARTasks will be obsolete). Typical. This explains some of the odd notification irregularities that we were seeing while testing systems that were upgraded from 7.0 to 7.6.03; the email engine has so many problems that we hadn't tackled that one yet. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, January 27, 2011 10:24 AM To: arslist@ARSLIST.ORG Subject: Resolved: ARS Email Engine 7.6 ** I fixed the problem with the new email engine. If there is an ARTask connected to the email it will not be sent by the AR Email Engine 7.6.03. Even with the patched emaildaemon.jar file. When I closed my BMC Support ticket they said they would pass the info on to engineering. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Tuesday, January 25, 2011 9:50 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: ARS Email Engine 7.6 ** Hello Listers, Has anyone been able to get the Email Engine 7.6 running properly on a windows server using SMTP? I had an upgrade problem this past weekend and am working through the problems. The server and midtier are finally working but the email engine is hit or miss. Email is set by a notification to a group, or an individual and or a user with multiple addresses delimited with commas. Some email goes out some doesn't. I have not found a pattern yet. Plus my html templates are not working in this version. BMC sent me a new emaildaemon.jar file to replace the one included in the installation. That doesn't seem to have the proper fix in it either. So can I install an older version (7.5 or 7.1) of the email engine for use with the ARS 7.6.03? TIA, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OT: New hire at Kinetic Data - Chris Woyton
A little while back Chris Woyton posted he was becoming available. I am happy to announce he has accepted a position at Kinetic Data. Chris is working in engineering on our Kinetic Task Engine. I thought I would relay the info to the list as many people know Chris. Thanks, -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 Consuming a Web Service that requires AD Authentication
Hi Jason I have the same problem consuming a web service with windows integrated authentication. Were you able to solve the problem? or it is a Remedy limitation. Best regards. 2010/3/24 Jason Miller jason.mil...@gmail.com ** Hello List, We are working to consume a LANDesk web service to bring in asset information into the our CMDB (7.6). We are encountering an issue with authenticating to the LD server. They are using Windows integrated authentication to secure access the web service. We have tried using domain\username with no luck. Can Remedy use more than just basic authentication to consume a web service? I am sure somebody has come up against this before. Thanks, Jason ARS 7.5 p1 Windows 2008 x64 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Long running ITSM 7.6 upgrade
** All: We are in the process of working out our upgrade path from ARS 7.1/ITSM 7.0.03 to ARS 7.6/ITSM 7.6. The upgrade of ARS is pretty straightforward and relatively quick. The ITSM pieces, on the other hand, take forever. The upgrade path looks like this: SRM 2.2 p4CMDB 7.5 p5SRM 7.6 p1CMDB 7.6 p2ITSM 7.6 p1SLM 7.6SLM 7.6 p1 I am currently working on ITSM 7.6 on our DEV server. Should it really take 10+ hours? How am I supposed to get this done during our maintenance window? Has anyone else gone through this mess and survived? Does anyone have a strategy on how to get this done in less than 24 hours (or whatever it ends up taking)? We have failover servers that we could try and use but I don't see how we can do it there early (like we are going to do during the ARS upgrade). Not sure how I can go to the powers that be and tell them they will be down for a whole day in order to upgrade some software. Thanks. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
How to get rid of scrollbars in SRM
Good morning folks, I'm working on embedding SRM's Request Entry screen within SharePoint, and it works fine except for one challenge that I am facing. Basically, within my iFrame the system is displaying scrollbars. My HTML for the iFrame is: iframe height=100% width=100% src=http://remedyserver/arsys/forms/remedyserver/SRS%3AServiceRequestConsole/enduser/; scrolling=no frameBorder=0 style=overflow:hidden; /iframe I've tried two ways of removing the scrollbars as are indicated there: 1) Scrolling=no 2) Style=overflow:hidden; Either of those should remove the scrollbars, but they appear anyway. Also, they don't appear on the login page, but only on the actual Request Entry screen. They are caused by the static background image that SRM uses, and what makes it worse is that if I open a form from there, I have two sets of scrollbars parallel to each other. My thought is that perhaps the Request Entry screen is using its own iFrame that has scrolling turned on, but that doesn't appear to be the case based on IE's built in profiler where I can see both of those tags are being used on the iFrame. Any ideas of what I could be doing wrong or suggestions on how to successfully embed SRM within SharePoint? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incoming email, floating license use, and filters updating on behalf of users
Hi David, Updates using email input should have very little impact on license usage, even if it was enforced by the system. The email takes only a second or so to process. The email also handles the incoming emails in sequential order, which should give you a maximum usage of 1 floating license for all users going through email, regardless of the load. I do not know what your users do, but I would guess that people updating via emails would be equivalent to the end user who is the submitter of the incident. If you use Submitter Mode Locked, the end user can update their tickets even with a READ-license, regardless of the person actually submitting the ticket. If you are low on licenses, you should try out our RRR|License product, which won the Best Return on Investment Award during WWRUG10. Many US Universities has found it very rewarding. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Thanks, David! We're just about to move from 6.0 to 7.5, so I admit I had not investigated it much on 7.5 yet... This might do the trick. I see that the License Usage form even lists the Group ID of the floating pool. I presume an attempt to recognize license restrictions using methods like this is okay with BMC (as opposed to using templates, in this case)? Thanks, David Durling On 1/27/2011 3:43 PM, Easter, David wrote: One way would be to activate the License Usage Forms... 6-Jan-2009 What's New: BMC Remedy Action Request System 7.5.00 http://documents.bmc.com/supportu/documents/84/15/98415/98415.pdf Current and historical license usage To provide data for flashboards so that they can display current and historical license usage, these read-only forms were added to AR System 7.5.00: - AR System Current License Usage-Tracks all licenses currently in use on the server when the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use the data in the AR System Current License Usage form to generate flashboards that show current license usage. - AR System Historical License Usage-Tracks information about licenses that are released while the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use this data to generate flashboards that show the following information for specified time periods: - License usage for a single user, including each time that the user acquired or released a particular license type - Number of licenses used by all users for a specified application, license type, or license pool See Displaying license usage in Chapter 2 of the Configuration Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RUT Error
Is it a single user or multiple users same for. What operating system does the
use(s) have.
-Original Message-
From: Brittain, Mark mbritt...@navisite.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Jan 28, 2011 7:07 pm
Subject: RUT Error
**
Hi All TGIF,
I have a user who is getting the Remedy User Application has encountered a
problem and needs to close error. Also getting The instruction at 0x73dd1a3
referenced memory at 0x4. The memory could not be read.
ARS and RUT are both version 6.3 patch 20. This occurred when the user placed a
name in a field and searched. Only happens on one customer form Any ideas on
what the problem could be and how to correct?
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office)
(315) 317.2897 (Cell)
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that is
privileged, confidential, or otherwise protected from disclosure. Distribution
or copying of this e-mail, or the information contained herein, to anyone other
than the intended recipient is prohibited.
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
___
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Re: How to get rid of scrollbars in SRM
The form is built that no scroll bars will be on a 17 monitor using 1024X768 resolution. -Original Message- From: Pierson, Shawn shawn.pier...@sug.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Jan 28, 2011 7:58 pm Subject: How to get rid of scrollbars in SRM ** Good morning folks, I’m working on embedding SRM’s Request Entry screen within SharePoint, and it works fine except for one challenge that I am facing. Basically, within my iFrame the system is displaying scrollbars. My HTML for the iFrame is: iframe height=100% width=100% src=http://remedyserver/arsys/forms/remedyserver/SRS%3AServiceRequestConsole/enduser/;; scrolling=no frameBorder=0 style=overflow:hidden; /iframe I’ve tried two ways of removing the scrollbars as are indicated there: 1) Scrolling=”no” 2) Style=”overflow:hidden;” Either of those should remove the scrollbars, but they appear anyway. Also, they don’t appear on the login page, but only on the actual Request Entry screen. They are caused by the static background image that SRM uses, and what makes it worse is that if I open a form from there, I have two sets of scrollbars parallel to each other. My thought is that perhaps the Request Entry screen is using its own iFrame that has scrolling turned on, but that doesn’t appear to be the case based on IE’s built in profiler where I can see both of those tags are being used on the iFrame. Any ideas of what I could be doing wrong or suggestions on how to successfully embed SRM within SharePoint? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability
FYI - The IT Service Management Suite version 7.6.04 has reached general availability and is available for download from the Product Downloads (EPD)http://apps.bmc.com/server/available.cfm?fc=EPDAPP site. The compatibility matrix site will be updated within the next few business days. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability
Sweet Sent from my iPhone On Jan 28, 2011, at 9:23 PM, Easter, David david_eas...@bmc.com wrote: ** FYI – The IT Service Management Suite version 7.6.04 has reached general availability and is available for download from the Product Downloads (EPD) site. The compatibility matrix site will be updated within the next few business days. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability
Ditto Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Friday, January 28, 2011 9:43 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability Sweet Sent from my iPhone On Jan 28, 2011, at 9:23 PM, Easter, David david_eas...@bmc.com wrote: ** FYI - The IT Service Management Suite version 7.6.04 has reached general availability and is available for download from the Product Downloads (EPD) http://apps.bmc.com/server/available.cfm?fc=EPDAPP site. The compatibility matrix site will be updated within the next few business days. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
St-Pierre Patrick I625ST/Levis/GVDL est absent(e).
Je serai absent(e) à partir du 2011-01-28 de retour le 2011-02-22. Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui peuvent être divulguées à des tiers sans que l'expéditeur ait préalablement accordé son consentement à cet égard. Si vous n'êtes pas un des destinataires concernés par cette communication ou une des personne autorisées à la recevoir, veuillez en aviser l'expéditeur par courriel et détruire toutes copies qui peuvent exister. This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability
Out before DNF, btw. K:P -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, January 28, 2011 06:59 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability ** Ditto Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Friday, January 28, 2011 9:43 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability Sweet Sent from my iPhone On Jan 28, 2011, at 9:23 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** FYI - The IT Service Management Suite version 7.6.04 has reached general availability and is available for download from the Product Downloads (EPD)http://apps.bmc.com/server/available.cfm?fc=EPDAPP site. The compatibility matrix site will be updated within the next few business days. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Data Archiving to Vendor form!! will it work?
hi Listers, We are trying to enable archiving on ARS 5.01. Yes we are aware that we dont have archiving functionality on ARS 5.0.1 (correct me if wrong). So here is how I am planning to do it and would like you guys to have a look at and with all the experience you have it will be great review. The purpose of archiving is to increase performance while searching and to reduce database size. Hence what I am suggesting is to create a new database with tables same as in AR database. (the T Tables). Then I will create vendor forms for all the forms that I need to archive and map them to the new database tables that I have created similar to the AR T tables using ARDBC plugin. Now I will run an esclation that will move the records from AR server forms to the new vendor forms by a special user AR_ARCHIVER just as it does with the inbuilt archiving.All other users will have only read only access to the archive form as per the inbuilt functionality. Now this will reduce the number of records on the AR Server forms and move it to the archive vendor form. (At least that is the idea) Now I am aware that I will need to keep an eye on all the changes that happens to the base form in terms of field addition and need to replicate on the vendor archive form. But thats ok with us as there wont be any change we guess. So let me know if you guys think this will work? I am currently trying for a small POC for the same will update for the same once I pass/fail and what would be the pros and cons for the same. Just trying to think OOTB :) Thanks, Viki -- View this message in context: http://old.nabble.com/Data-Archiving-to-Vendor-form%21%21-will-it-work--tp30786586p30786586.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability
I'll always have hope for DNF... has a special place in my heart... Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, January 28, 2011 11:35 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability Out before DNF, btw. K:P -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, January 28, 2011 06:59 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability ** Ditto Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Friday, January 28, 2011 9:43 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability Sweet Sent from my iPhone On Jan 28, 2011, at 9:23 PM, Easter, David david_eas...@bmc.com wrote: ** FYI - The IT Service Management Suite version 7.6.04 has reached general availability and is available for download from the Product Downloads (EPD) http://apps.bmc.com/server/available.cfm?fc=EPDAPP site. The compatibility matrix site will be updated within the next few business days. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Data Archiving to Vendor form!! will it work?
why do you want to create vendor forms. You can just save as original form with a different name and use that as archive data holder. You can write the escalation to do a push field create entry to the new form and a delete entry on the old form. On Jan 28, 6:54 am, Viki_kulkarni vk0073...@techmahindra.com wrote: hi Listers, We are trying to enable archiving on ARS 5.01. Yes we are aware that we dont have archiving functionality on ARS 5.0.1 (correct me if wrong). So here is how I am planning to do it and would like you guys to have a look at and with all the experience you have it will be great review. The purpose of archiving is to increase performance while searching and to reduce database size. Hence what I am suggesting is to create a new database with tables same as in AR database. (the T Tables). Then I will create vendor forms for all the forms that I need to archive and map them to the new database tables that I have created similar to the AR T tables using ARDBC plugin. Now I will run an esclation that will move the records from AR server forms to the new vendor forms by a special user AR_ARCHIVER just as it does with the inbuilt archiving.All other users will have only read only access to the archive form as per the inbuilt functionality. Now this will reduce the number of records on the AR Server forms and move it to the archive vendor form. (At least that is the idea) Now I am aware that I will need to keep an eye on all the changes that happens to the base form in terms of field addition and need to replicate on the vendor archive form. But thats ok with us as there wont be any change we guess. So let me know if you guys think this will work? I am currently trying for a small POC for the same will update for the same once I pass/fail and what would be the pros and cons for the same. Just trying to think OOTB :) Thanks, Viki -- View this message in context:http://old.nabble.com/Data-Archiving-to-Vendor-form%21%21-will-it-wor... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability
Now that's just cold 8-) On Jan 28, 2011 8:34 PM, Easter, David david_eas...@bmc.com wrote: Out before DNF, btw. K:P -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, January 28, 2011 06:59 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability ** Ditto Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Friday, January 28, 2011 9:43 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability Sweet Sent from my iPhone On Jan 28, 2011, at 9:23 PM, Easter, David david_eas...@bmc.commailto: david_eas...@bmc.com wrote: ** FYI - The IT Service Management Suite version 7.6.04 has reached general availability and is available for download from the Product Downloads (EPD) http://apps.bmc.com/server/available.cfm?fc=EPDAPP site. The compatibility matrix site will be updated within the next few business days. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How to get rid of scrollbars in SRM
What version of SRM? Are the scrollbars being caused by panels and not you iframe? I have seen (resizable?) panels show a scrollbar if you make the window too small. Jason On Jan 28, 2011 4:58 PM, Pierson, Shawn shawn.pier...@sug.com wrote: Good morning folks, I'm working on embedding SRM's Request Entry screen within SharePoint, and it works fine except for one challenge that I am facing. Basically, within my iFrame the system is displaying scrollbars. My HTML for the iFrame is: iframe height=100% width=100% src= http://remedyserver/arsys/forms/remedyserver/SRS%3AServiceRequestConsole/enduser/; scrolling=no frameBorder=0 style=overflow:hidden; /iframe I've tried two ways of removing the scrollbars as are indicated there: 1) Scrolling=no 2) Style=overflow:hidden; Either of those should remove the scrollbars, but they appear anyway. Also, they don't appear on the login page, but only on the actual Request Entry screen. They are caused by the static background image that SRM uses, and what makes it worse is that if I open a form from there, I have two sets of scrollbars parallel to each other. My thought is that perhaps the Request Entry screen is using its own iFrame that has scrolling turned on, but that doesn't appear to be the case based on IE's built in profiler where I can see both of those tags are being used on the iFrame. Any ideas of what I could be doing wrong or suggestions on how to successfully embed SRM within SharePoint? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
