Issue with attachment

[Vaibhav Singhal]

**





Hello Everyone,
 
 
I am stuck with one issue, can someone suggest something on this please -

 
 
I have developed workflow for automatic case generation from emails sent to a particular email address - that's an entire team in here.
Everything completely customized with customized staging forms and all.
 
I set an attachment limit of 25 MB, and below is how I test it -

 
New Inbound email entry in AR System Email Messages Form addressed to xyz address( that's unique) and it triggers my workflow.
While creating an entry in AR Email messages, I am able to give
25 MB csv, and case is generated as per the code, but I gets following error message if I try to attach any xls mroe than 11 MB -

 
ARERR [8703] Bad attachment size
 

It's ITSM 6.3 on AIX.
 
Nothing in SQL logs.

Any suggestion/ideas are much appreciated.
 
 
 
Thanks & Regards,
 
Vaibhav Singhal
+61-(0)469856650



vaibhavsinghal@gmail.com






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Re: Remedy 7.6.4 and Bar Code Printing

[Reiser, John J]

And format it properly. 3 of 9 Barcodes have no space characters and are 
enclosed in asterisk "*" characters.


--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 13, 2011 4:00 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Remedy 7.6.4 and Bar Code Printing

We have done some from Remedy and all it took was to put the correct font on 
the user's machine.  Then inside Crystal we just switch to that font for the 
data we want in a barcode (We are using the 3 of 9 format).  No special 
software required.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, April 13, 2011 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.6.4 and Bar Code Printing

Is anyone doing any bar code label printing via their ARS 7.6.4/ITSM 7.6.4 
system?

We are doing asset bar coding with our current 6.0/63 system, but the label 
software is no longer supported and we are finding that the labels do not last 
long.  The "ink" wears off fairly quickly.  What I am looking for is:
What Bar Code Software are you using
What kind of Bar Code Label are you using and
What kind of bar Code Printer are you using.

I need to include this in my 7.6.4 project plan.  

Thank you!

Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System
System Services Tower North - 2:105 
920 Frostwood, Houston, TX 77024 
claire.sanf...@memorialhermann.org 

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pulling additional info in Provide Information tab SRM 2.2

[Vianna Vianna]

Hi there
We are currently running SRM 2.2 patch 3
I have a requirement to pull additional information regarding the requester 
into the "Provide Information" tab of each SRD. Currently it shows: Name, 
Phone, Email
I'm assuming that is pulling from the people record. Has anybody been able to 
add site or manager name to the requester information in SRM successfully? 
We're experiencing an issue with it. 
 
Any help or suggestions would be appreciated
 
Thank you
 
Vianna
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Re: Remedy 7.6.4 and Bar Code Printing

[Grooms, Frederick W]

We have done some from Remedy and all it took was to put the correct font on 
the user's machine.  Then inside Crystal we just switch to that font for the 
data we want in a barcode (We are using the 3 of 9 format).  No special 
software required.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, April 13, 2011 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.6.4 and Bar Code Printing

Is anyone doing any bar code label printing via their ARS 7.6.4/ITSM 7.6.4 
system?

We are doing asset bar coding with our current 6.0/63 system, but the label 
software is no longer supported and we are finding that the labels do not last 
long.  The "ink" wears off fairly quickly.  What I am looking for is:
What Bar Code Software are you using
What kind of Bar Code Label are you using and
What kind of bar Code Printer are you using.

I need to include this in my 7.6.4 project plan.  

Thank you!

Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System
System Services Tower North - 2:105 
920 Frostwood, Houston, TX 77024 
claire.sanf...@memorialhermann.org 

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Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

[Brian Goralczyk]

In fact, if my memory is correct, back when I took the tuning course, that
was what they said.  If you have a combined index of fields 1,2, and 3.  And
use any combination of those fields, it will use the combined index.  If you
have three indexes it can get screwy as to which one it will use first.  If
you are using a cost based indexing rule then it will figure out which one
will give it the best bang for the buck.  Personally, I prefer a little more
control over it and try to build my indexes based on what gives me the best
cutting down of the table data also.  If you don't have enough unique data
in your column than your index will not be useful.  I can't remember exactly
what that level was.  But I want to say around 10%.

As such, indexes off of status can be useful unless they are looking for
'Status' = "Closed".  IIRC, you would be better off using 'Status' >
(whatever is before closed in your environment).  But again, you have to
play with variations of your query and do timings for each variation.

It is loads of fun and I hope you love the reward of knocking off a small
percentage of time for each calculation, which can run into a huge benefit
if you are in the right piece of workflow.

Brian

On Wed, Apr 13, 2011 at 1:43 PM, LJ LongWing  wrote:

> Wellin my humble opinion, having all 3 of those indexes would be
> wasteful and unnecessarily resource intensive because #1 contains
> everything
> that's in #2 AND #3, so forcing the DB to maintain all 3 would be
> unnecessary overheadbut the answer to your question is 'I don't know,
> check with your DBA' :)as Brian mentioned, every DB is a little
> different in how it does this sort of thing, and everything I've said is a
> 'general rule', but not a hard fast law for every DB out there...I
> primarily
> work in SQL Server...it's my understanding that Sybase is similar in
> functionOracle not so much...so YMMV.  In the situation below though,
> if
> you had a need for a 3 deep compound index like that, I wouldn't also have
> #2 and #3, and I believe that all things relative, the query would use #1
> in
> the absence of the other two.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of
> America Account)
> Sent: Wednesday, April 13, 2011 12:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question about Indexes and Order of Qualification Statements
> in
> Filters or Active Links
>
> One last question.
>
> If a form had several indexes on it.
>
> Index1: field1, field2, field3
> Index2: field1, field2
> Index3: field1
>
> And the query was 'field1' = "1" which index would it use?
>
> Would it use Index1 and ignore the other indexes or would it skip to
> Index3?
>
>
> Christopher Pruitt
> Business Consulting III
> HP Enterprises Services
> christopher.pru...@hp.com
> www.hp.com
>
>
> Confidentiality Notice: This message and any files transmitted with it are
> intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged,
> and
> exempt from disclosure under applicable law. If you are not the intended
> addressee for this e-mail, you are hereby notified that any copying,
> distribution, or dissemination of this e-mail is strictly prohibited. If
> you
> have received this e-mail in error, please immediately destroy, erase, or
> discard this message. Please notify the sender immediately by return e-mail
> if you have received this e-mail by mistake.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of
> America Account)
> Sent: Wednesday, April 13, 2011 1:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question about Indexes and Order of Qualification Statements
> in
> Filters or Active Links
>
> I additional questions...
>
> If you have a single index using field1, field2, field3, would there be a
> performance difference in the following qualifications?
>
> 1)  'field1' = "1" AND 'field2' = "2" AND 'field3' = "3"
> 2)  'field3' = "3" AND 'field2' = "2" AND 'field1' = "1"
> 3)  'field1' = "1" AND 'field2' = "2" AND 'field3' = "3" AND 'field4' =
> "4"
> 4)  'field4' = "4" AND 'field1' = "1" AND 'field2' = "2" AND 'field3' =
> "3"
>
> Would there be a performance difference between the following indexes for
> the query 'field1' = "1"
>
> Index: field1
> OR
> Index: field1, field2, field3
>
>
> Christopher Pruitt
> Business Consulting III
> HP Enterprises Services
> christopher.pru...@hp.com
> www.hp.com
>
>
> Confidentiality Notice: This message and any files transmitted with it are
> intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged,
> and
> exempt from disclosure under applicable law. If you are not the intended
> addressee for this e-mail, you a

Remedy 7.6.4 and Bar Code Printing

[Sanford, Claire]

Is anyone doing any bar code label printing via their ARS 7.6.4/ITSM 7.6.4 
system?

We are doing asset bar coding with our current 6.0/63 system, but the label 
software is no longer supported and we are finding that the labels do not last 
long.  The "ink" wears off fairly quickly.  What I am looking for is:
What Bar Code Software are you using
What kind of Bar Code Label are you using and
What kind of bar Code Printer are you using.

I need to include this in my 7.6.4 project plan.  

Thank you!

Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System
System Services Tower North - 2:105 
920 Frostwood, Houston, TX 77024 
claire.sanf...@memorialhermann.org 

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Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

[LJ LongWing]

Wellin my humble opinion, having all 3 of those indexes would be
wasteful and unnecessarily resource intensive because #1 contains everything
that's in #2 AND #3, so forcing the DB to maintain all 3 would be
unnecessary overheadbut the answer to your question is 'I don't know,
check with your DBA' :)as Brian mentioned, every DB is a little
different in how it does this sort of thing, and everything I've said is a
'general rule', but not a hard fast law for every DB out there...I primarily
work in SQL Server...it's my understanding that Sybase is similar in
functionOracle not so much...so YMMV.  In the situation below though, if
you had a need for a 3 deep compound index like that, I wouldn't also have
#2 and #3, and I believe that all things relative, the query would use #1 in
the absence of the other two.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Wednesday, April 13, 2011 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Indexes and Order of Qualification Statements in
Filters or Active Links

One last question.

If a form had several indexes on it. 

Index1: field1, field2, field3
Index2: field1, field2
Index3: field1

And the query was 'field1' = "1" which index would it use? 

Would it use Index1 and ignore the other indexes or would it skip to Index3?


Christopher Pruitt 
Business Consulting III 
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


Confidentiality Notice: This message and any files transmitted with it are
intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged, and
exempt from disclosure under applicable law. If you are not the intended
addressee for this e-mail, you are hereby notified that any copying,
distribution, or dissemination of this e-mail is strictly prohibited. If you
have received this e-mail in error, please immediately destroy, erase, or
discard this message. Please notify the sender immediately by return e-mail
if you have received this e-mail by mistake.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Wednesday, April 13, 2011 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Indexes and Order of Qualification Statements in
Filters or Active Links

I additional questions...

If you have a single index using field1, field2, field3, would there be a
performance difference in the following qualifications?

1)  'field1' = "1" AND 'field2' = "2" AND 'field3' = "3"
2)  'field3' = "3" AND 'field2' = "2" AND 'field1' = "1"
3)  'field1' = "1" AND 'field2' = "2" AND 'field3' = "3" AND 'field4' =
"4"
4)  'field4' = "4" AND 'field1' = "1" AND 'field2' = "2" AND 'field3' =
"3" 

Would there be a performance difference between the following indexes for
the query 'field1' = "1" 

Index: field1
OR
Index: field1, field2, field3


Christopher Pruitt 
Business Consulting III 
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


Confidentiality Notice: This message and any files transmitted with it are
intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged, and
exempt from disclosure under applicable law. If you are not the intended
addressee for this e-mail, you are hereby notified that any copying,
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discard this message. Please notify the sender immediately by return e-mail
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, April 13, 2011 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Indexes and Order of Qualification Statements in
Filters or Active Links

Christopher,
1 - Run-If quals don't hit the DB (unless it contains a DB., but even then
it doesn't use your qual), so no the run-if order does not matter
2 - The Set/Push if quals do however matter.  Based on my research and what
I've been told by others significantly more qualified to answer this
question than myself, the order of the variables matters, and that in
general, a DB will only use a single index for a single query.  So if you
have two fields, status and create date, with an index on both and a search
on both, the DB will figure out which one will give it the better results,
and use that one, but not both.  If you want it to use both, it would need
to be a composite index so if your query was 'Status' = "Resolved" AND
'Create Date' > $DATE$, your composite index would need to be status, then
create date, in that order...p

Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

[LJ LongWing]

Totally agree Brian

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk
Sent: Wednesday, April 13, 2011 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Indexes and Order of Qualification Statements in
Filters or Active Links

 

** I really hate to throw this into the mix, but in my experience it has to
do with a combination of issues.  The DB used and the configuration of the
DB can make a big difference.  When I used Oracle, the DBA used to tell me
that he could configure it to either use the indexes that we wrote, or he
could configure it so that it would dissect every query and figure out on
it's own which indexes to use.  

 

In my opinion (fwiw) the best thing you can do is take your query and run it
through your DB and see how it handles each one.  Also keep an eye on index
usage vs cache usage.  

 

Query optimization is a fun task that can make you lose your hair.

 

Good luck,

 

Brian Goralczyk

Phone 574-643-1144

Email bgoralc...@gmail.com

 

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Re: Caught exception :Invalid property value

[Martinez, Marcelo A]

Defect/RFE ID: SW00389524
Summary: Caught exception, "too much recursion" when navigating INC - RKM - App 
Admin Console with Firefox

Status: Closed
Classification: Fixed
Product: AR System
Target Release: AR.7.6.04.SP1

Doesn't seem to be related to IE8




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, April 13, 2011 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught exception :Invalid property value

**
I can't get to that bug, can you provide me the details of it?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Wednesday, April 13, 2011 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught exception :Invalid property value

**
I think this is a know bug #SW00389524 for the behaviour. It's scheduled to be 
fixed in 7.6.04 SP1.

~
Terje


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of LJ LongWing [lj.longw...@gmail.com]
Sent: 13 April 2011 16:40
To: arslist@ARSLIST.ORG
Subject: Caught exception :Invalid property value
**
Upgrading to 7.6.4 in a custom app and coming against the strangest 
thingsthis is just the latest.  Before anyone asks, I have cleared both the 
server and the client cache.

Tomcat 6.0.20
Remedy/MidTier 7.6.4
Everything Windows (in this environment)

OkI'm familiar with caught exception errors9 times out of 10 it's a 
cache issue, but in this case I don't believe it to be.  I turned on AL logging 
in the preference record and captured the event

ActiveLink: OM:Order:Button:OV:SubmittersPhone
False actions:
action 0
ARACTSetLabelColour(0, 536870925, null)
Alert: Caught exception :Invalid property value.

The interesting thing is that this is happening in IE 8.0.6001.18702, but not 
Chrome 11.0.696.43 or Firefox 4.0

I have no clue if the snipit above is the 'reason' or notI see several 
sections in both the Chrome and Firefox logs above and below this area that 
perform the same action but on separate fields (of course).  Any assistance you 
can provide with how to troubleshoot this issue is appreciated.
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Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

[Brian Goralczyk]

I really hate to throw this into the mix, but in my experience it has to do
with a combination of issues.  The DB used and the configuration of the DB
can make a big difference.  When I used Oracle, the DBA used to tell me that
he could configure it to either use the indexes that we wrote, or he could
configure it so that it would dissect every query and figure out on it's own
which indexes to use.

In my opinion (fwiw) the best thing you can do is take your query and run it
through your DB and see how it handles each one.  Also keep an eye on index
usage vs cache usage.

Query optimization is a fun task that can make you lose your hair.

Good luck,

Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com

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Importing the aradmin schema from Prod to QA at DB level fails- ARS 7.5 Patch 3

[Jaffaree, Shamhoon]

Hi,

We are trying to verify the steps needed to import aradmin schema from prod 
server to QA server at the database level it fails.

The DBA did the following steps
create user aradmin identified by ar#admin#
default tablespace arsystem
temporary tablespace artmpspc
alter user aradmin quota unlimited on arsystem;
grant aradminrole to aradmin;

The aradminrole has below system privileges:
 grant   create synonym,
create database link,
query rewerite,
create procedure,
create view,
create session,
alter session,
create table,
create trigger,
create sequence
to aradminrole;


I restarted the arserver in QA and I am getting the following error message
Action Request System(R)  Server   Version 7.5.00 Patch 003 200909200825
(c) Copyright 1991-2009 BMC Software, Inc.

390600 : Message not in catalog -- message number = 0 (ARERR 0)
   Set user_cache and group_cache.

390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)

AR System Application server terminated when a signal/exception was received by 
the server (ARAPPNOTE 4500)
   15

Is there some other steps I need to do? Has anyone come across this issue.

Thanks
Shamhoon

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Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

[Pruitt, Christopher (Bank of America Account)]

One last question.

If a form had several indexes on it. 

Index1: field1, field2, field3
Index2: field1, field2
Index3: field1

And the query was 'field1' = "1" which index would it use? 

Would it use Index1 and ignore the other indexes or would it skip to Index3?


Christopher Pruitt 
Business Consulting III 
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America 
Account)
Sent: Wednesday, April 13, 2011 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Indexes and Order of Qualification Statements in 
Filters or Active Links

I additional questions...

If you have a single index using field1, field2, field3, would there be a 
performance difference in the following qualifications?

1)  'field1' = "1" AND 'field2' = "2" AND 'field3' = "3"
2)  'field3' = "3" AND 'field2' = "2" AND 'field1' = "1"
3)  'field1' = "1" AND 'field2' = "2" AND 'field3' = "3" AND 'field4' = "4"
4)  'field4' = "4" AND 'field1' = "1" AND 'field2' = "2" AND 'field3' = "3" 

Would there be a performance difference between the following indexes for the 
query 'field1' = "1" 

Index: field1
OR
Index: field1, field2, field3


Christopher Pruitt 
Business Consulting III 
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, April 13, 2011 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Indexes and Order of Qualification Statements in 
Filters or Active Links

Christopher,
1 - Run-If quals don't hit the DB (unless it contains a DB., but even then
it doesn't use your qual), so no the run-if order does not matter
2 - The Set/Push if quals do however matter.  Based on my research and what
I've been told by others significantly more qualified to answer this
question than myself, the order of the variables matters, and that in
general, a DB will only use a single index for a single query.  So if you
have two fields, status and create date, with an index on both and a search
on both, the DB will figure out which one will give it the better results,
and use that one, but not both.  If you want it to use both, it would need
to be a composite index so if your query was 'Status' = "Resolved" AND
'Create Date' > $DATE$, your composite index would need to be status, then
create date, in that order...putting it in the other order would not have it
use the index at all.  And it is my understanding that the indexed fields
should be the first fields in the query statement to better enable the DB to
utilize the indexes.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Wednesday, April 13, 2011 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Question about Indexes and Order of Qualification Statements in
Filters or Active Links

Hello Listers,

We are looking at ways to make workflow (Filters/Active links) queries to
the database quicker. We have been working on optimizing our indexes but a
question came up that really stumped me. The question was "Does the order in
a qualification matter?" I am hoping someone wiser than me on this list
could provide some insight.

Say you have three fields, as a single index, and you are referencing those
three fields in a Run If, Set Fields If, or Push Fields If qualification.

For this question let say you have 3 indexed fields in the qualification
along with 2 non-indexed fiel

Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

[LJ LongWing]

If your index is 

field1, field2, field3

then 

1 - would use index
2 - would NOT use index
3 - would use index
4 - I believe it would use index

If your index is

field1

then I think it would use the index in all 4 situations, but the index would
be less likely to be used depending on referencability.

In ALL cases above when it say it WILL use the index, that means of course
that it would have the possibility, but not necessarily do so.
Referencability of an index means that it determines how likely a query is
to find useful data in the index.  Let's use status as an example.  If you
have a ticket table with 1,000,000 rows in it and an index on Status.  Let's
assume your statuses are New, In Progress, and Complete (0,1,2
respectively).  Let's say 950,000 rows are 'Complete', 25,000 are in 'In
Progress' and 25,000 are in 'New'.  Soif you have a search that says
'Status' < "Complete", then the DB can quickly ascertain that it will be
returning roughly 50K of the total 1M, so it's likely that it would use the
index, but if instead you said 'Status' = 'Complete' for another query, then
there is absolutely NO reason that the DB would use that particular index
because it'll be just about as quick to do a complete table scan as it would
be to use the index, so you likely wouldn't be of any usethis is why
clustered indexes are so useful, and why there is a clustered index on C1 by
default.  A clustered index states not only are my values unique, but they
are sorted.  This is a MAJOR difference between a clustered and non
clustered indexes...the sorting.  In a clustered index search the DB knows
that when it reaches the value/range it needs, it can stop scanning the
index.

I hope this has answered most/all the questions you had :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Wednesday, April 13, 2011 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Indexes and Order of Qualification Statements in
Filters or Active Links

I additional questions...

If you have a single index using field1, field2, field3, would there be a
performance difference in the following qualifications?

1)  'field1' = "1" AND 'field2' = "2" AND 'field3' = "3"
2)  'field3' = "3" AND 'field2' = "2" AND 'field1' = "1"
3)  'field1' = "1" AND 'field2' = "2" AND 'field3' = "3" AND 'field4' =
"4"
4)  'field4' = "4" AND 'field1' = "1" AND 'field2' = "2" AND 'field3' =
"3" 

Would there be a performance difference between the following indexes for
the query 'field1' = "1" 

Index: field1
OR
Index: field1, field2, field3


Christopher Pruitt 
Business Consulting III 
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


Confidentiality Notice: This message and any files transmitted with it are
intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged, and
exempt from disclosure under applicable law. If you are not the intended
addressee for this e-mail, you are hereby notified that any copying,
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, April 13, 2011 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Indexes and Order of Qualification Statements in
Filters or Active Links

Christopher,
1 - Run-If quals don't hit the DB (unless it contains a DB., but even then
it doesn't use your qual), so no the run-if order does not matter
2 - The Set/Push if quals do however matter.  Based on my research and what
I've been told by others significantly more qualified to answer this
question than myself, the order of the variables matters, and that in
general, a DB will only use a single index for a single query.  So if you
have two fields, status and create date, with an index on both and a search
on both, the DB will figure out which one will give it the better results,
and use that one, but not both.  If you want it to use both, it would need
to be a composite index so if your query was 'Status' = "Resolved" AND
'Create Date' > $DATE$, your composite index would need to be status, then
create date, in that order...putting it in the other order would not have it
use the index at all.  And it is my understanding that the indexed fields
should be the first fields in the query statement to better enable the DB to
utilize the indexes.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Wednesday, April 13, 2

Re: SLM 7.6 - Task Management?

[Chowdhury, Tauf]

All,

This is the response I got. Does this make sense to you SLM vets? 

 

Problem

Is there a way to incorporate SLM with Task Management?

 

Solution

Yes, this is possible. Perform the following steps:

 

1. Go to the Application Administator Console//Custom Configuration Tab,
and click on Service Level Management//Configure Application
Settings//Data Sources.

2. Select the form Task Management. Be sure to specify the field that
holds the unique identifier (Instance Id or Request Id) 3. Customers may
want to add the SLM tables to a tab. You can bring it in from HelpDesk
or our sample form SLM:ServiceRequest.

4. Configure a Goal Type from the Administator Console at SLM//Configure
Application Settings//Goal Types 5. The HelpDesk integration has its own
qualbuilder but for the Task, the SLM qualbuilder will suffice.

 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Weigand, John
Sent: Wednesday, April 13, 2011 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 - Task Management?

 

Tauf,

 

SLM does not have an out-of-the-box integration to Task Management at
this time.  You will have to treat it as a custom data source.

 

You should submit an RFE to ask for this integration.

 

-John

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, April 13, 2011 9:10 AM
To: arslist@ARSLIST.ORG
Subject: SLM 7.6 - Task Management?

 

** 

All,

I'm venturing into SLM territory and have one question right away. 

I see no choices out of the box to monitor the Task Management system.
So for example, Tasks related to incidents or tasks related to
changes/problems. Does this have to be added to SLM as a custom data
source?

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 



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solely for the use of the individual or entity to which it is addressed.
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agent responsible for delivering this e-mail to the intended recipient,
you are hereby notified that any dissemination, distribution, copying or
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e-mail is strictly prohibited and may be unlawful. If you have received
this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
printout.

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
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Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

[Pruitt, Christopher (Bank of America Account)]

I additional questions...

If you have a single index using field1, field2, field3, would there be a 
performance difference in the following qualifications?

1)  'field1' = "1" AND 'field2' = "2" AND 'field3' = "3"
2)  'field3' = "3" AND 'field2' = "2" AND 'field1' = "1"
3)  'field1' = "1" AND 'field2' = "2" AND 'field3' = "3" AND 'field4' = "4"
4)  'field4' = "4" AND 'field1' = "1" AND 'field2' = "2" AND 'field3' = "3" 

Would there be a performance difference between the following indexes for the 
query 'field1' = "1" 

Index: field1
OR
Index: field1, field2, field3


Christopher Pruitt 
Business Consulting III 
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, April 13, 2011 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Indexes and Order of Qualification Statements in 
Filters or Active Links

Christopher,
1 - Run-If quals don't hit the DB (unless it contains a DB., but even then
it doesn't use your qual), so no the run-if order does not matter
2 - The Set/Push if quals do however matter.  Based on my research and what
I've been told by others significantly more qualified to answer this
question than myself, the order of the variables matters, and that in
general, a DB will only use a single index for a single query.  So if you
have two fields, status and create date, with an index on both and a search
on both, the DB will figure out which one will give it the better results,
and use that one, but not both.  If you want it to use both, it would need
to be a composite index so if your query was 'Status' = "Resolved" AND
'Create Date' > $DATE$, your composite index would need to be status, then
create date, in that order...putting it in the other order would not have it
use the index at all.  And it is my understanding that the indexed fields
should be the first fields in the query statement to better enable the DB to
utilize the indexes.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Wednesday, April 13, 2011 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Question about Indexes and Order of Qualification Statements in
Filters or Active Links

Hello Listers,

We are looking at ways to make workflow (Filters/Active links) queries to
the database quicker. We have been working on optimizing our indexes but a
question came up that really stumped me. The question was "Does the order in
a qualification matter?" I am hoping someone wiser than me on this list
could provide some insight.

Say you have three fields, as a single index, and you are referencing those
three fields in a Run If, Set Fields If, or Push Fields If qualification.

For this question let say you have 3 indexed fields in the qualification
along with 2 non-indexed fields.

Should those indexed fields always start the qualification statements first
or does it matter where they are placed in the qualification?

The question gets down to: If 2 non-indexed fields start the qualification
and the 3 indexed fields follow, will this cause a slower response from the
database, as opposed to using the 3 indexed fields first and then the 2
non-indexed field last?


Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com


Confidentiality Notice: This message and any files transmitted with it are
intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged, and
exempt from disclosure under applicable law. If you are not the intended
addressee for this e-mail, you are hereby notified that any copying,
distribution, or dissemination of this e-mail is strictly prohibited. If you
have received this e-mail in error, please immediately destroy, erase, or
discard this message. Please notify the sender immediately by return e-mail
if you have received this e-mail by mistake.





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Re: AIE/CMDB Question

[Kevin Begosh]

okay I see that now, even if you do a clear all it still sets it when you
search.  okay, thanks.

On Wed, Apr 13, 2011 at 1:28 PM, Webster, Basil
wrote:

> **
>
> Hi Kevin,
>
>
>
> This may a little bit of an obvious question but confirm that when you want
> to do your search, you begin from the Asset Management Console and have
> selected your test dataset. The reason why I ask this is that the dataset
> field gets default populated with the BMC.ASSET (production dataset)
> otherwise.
>
>
>
>
>
> Kind Regards,
>
>
>
> Basil Webster
>
> CMDB Manager & Senior Remedy Developer
>
>
> Siemens IT Solutions and Services South Africa (Pty) Ltd
>
> Infrastructure Operations
>
> Process Tools
>
> 126 14th Road
>
> Erand Gardens
>
> Halfway House
>
> 1685, South Africa
>
> T : +27 11 545 3551
> F : +27 86 506 2883
> M : +27 82 452 9389
> basil.webs...@siemens.com
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh
> *Sent:* 13 April 2011 19:22
> *To:* arslist@ARSLIST.ORG
> *Subject:* AIE/CMDB Question
>
>
>
> **
>
> I have used AIE to import some records into the form
> BMC.CORE:BMC_COMPUTERSYSTEM and everything appeared to work okay.  I
> imported them into a test dataset that I created.  They all have the right
> ztmpkeyword, dataset id, and ztmpschemaPropername.  For some reason though
> when I do a search on AST:Computer System they are not showing up, I am an
> admin on the system and I am doing a clear all before I search.  Has anyone
> seen this behavior before.  I am doing some digging but thinking maybe I
> missed a checkbox somewhere.
>
>
>
> ARS 7.5
> CMDB 7.6
>
> windows 2003 server
>
> Oracle 11
> --
> Kevin Begosh
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Kevin Begosh

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Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

[LJ LongWing]

Christopher,
1 - Run-If quals don't hit the DB (unless it contains a DB., but even then
it doesn't use your qual), so no the run-if order does not matter
2 - The Set/Push if quals do however matter.  Based on my research and what
I've been told by others significantly more qualified to answer this
question than myself, the order of the variables matters, and that in
general, a DB will only use a single index for a single query.  So if you
have two fields, status and create date, with an index on both and a search
on both, the DB will figure out which one will give it the better results,
and use that one, but not both.  If you want it to use both, it would need
to be a composite index so if your query was 'Status' = "Resolved" AND
'Create Date' > $DATE$, your composite index would need to be status, then
create date, in that order...putting it in the other order would not have it
use the index at all.  And it is my understanding that the indexed fields
should be the first fields in the query statement to better enable the DB to
utilize the indexes.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Wednesday, April 13, 2011 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Question about Indexes and Order of Qualification Statements in
Filters or Active Links

Hello Listers,

We are looking at ways to make workflow (Filters/Active links) queries to
the database quicker. We have been working on optimizing our indexes but a
question came up that really stumped me. The question was "Does the order in
a qualification matter?" I am hoping someone wiser than me on this list
could provide some insight.

Say you have three fields, as a single index, and you are referencing those
three fields in a Run If, Set Fields If, or Push Fields If qualification.

For this question let say you have 3 indexed fields in the qualification
along with 2 non-indexed fields.

Should those indexed fields always start the qualification statements first
or does it matter where they are placed in the qualification?

The question gets down to: If 2 non-indexed fields start the qualification
and the 3 indexed fields follow, will this cause a slower response from the
database, as opposed to using the 3 indexed fields first and then the 2
non-indexed field last?


Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com


Confidentiality Notice: This message and any files transmitted with it are
intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged, and
exempt from disclosure under applicable law. If you are not the intended
addressee for this e-mail, you are hereby notified that any copying,
distribution, or dissemination of this e-mail is strictly prohibited. If you
have received this e-mail in error, please immediately destroy, erase, or
discard this message. Please notify the sender immediately by return e-mail
if you have received this e-mail by mistake.





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Re: AIE/CMDB Question

[Webster, Basil]

Hi Kevin,

This may a little bit of an obvious question but confirm that when you want to 
do your search, you begin from the Asset Management Console and have selected 
your test dataset. The reason why I ask this is that the dataset field gets 
default populated with the BMC.ASSET (production dataset) otherwise.


Kind Regards,

Basil Webster
CMDB Manager & Senior Remedy Developer

Siemens IT Solutions and Services South Africa (Pty) Ltd
Infrastructure Operations
Process Tools
126 14th Road
Erand Gardens
Halfway House
1685, South Africa
T : +27 11 545 3551
F : +27 86 506 2883
M : +27 82 452 9389
basil.webs...@siemens.com


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: 13 April 2011 19:22
To: arslist@ARSLIST.ORG
Subject: AIE/CMDB Question

**
I have used AIE to import some records into the form 
BMC.CORE:BMC_COMPUTERSYSTEM and everything appeared to work okay.  I imported 
them into a test dataset that I created.  They all have the right ztmpkeyword, 
dataset id, and ztmpschemaPropername.  For some reason though when I do a 
search on AST:Computer System they are not showing up, I am an admin on the 
system and I am doing a clear all before I search.  Has anyone seen this 
behavior before.  I am doing some digging but thinking maybe I missed a 
checkbox somewhere.

ARS 7.5
CMDB 7.6
windows 2003 server
Oracle 11
--
Kevin Begosh
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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AIE/CMDB Question

[Kevin Begosh]

I have used AIE to import some records into the form
BMC.CORE:BMC_COMPUTERSYSTEM and everything appeared to work okay.  I
imported them into a test dataset that I created.  They all have the right
ztmpkeyword, dataset id, and ztmpschemaPropername.  For some reason though
when I do a search on AST:Computer System they are not showing up, I am an
admin on the system and I am doing a clear all before I search.  Has anyone
seen this behavior before.  I am doing some digging but thinking maybe I
missed a checkbox somewhere.

ARS 7.5
CMDB 7.6
windows 2003 server
Oracle 11
-- 
Kevin Begosh

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Re: Caught exception :Invalid property value

[LJ LongWing]

I can't get to that bug, can you provide me the details of it?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Wednesday, April 13, 2011 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught exception :Invalid property value

 

** 

I think this is a know bug #SW00389524 for the behaviour. It's scheduled to
be fixed in 7.6.04 SP1.

 

~

Terje

 

  _  

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
On Behalf Of LJ LongWing [lj.longw...@gmail.com]
Sent: 13 April 2011 16:40
To: arslist@ARSLIST.ORG
Subject: Caught exception :Invalid property value

** 

Upgrading to 7.6.4 in a custom app and coming against the strangest
things..this is just the latest.  Before anyone asks, I have cleared both
the server and the client cache.

 

Tomcat 6.0.20

Remedy/MidTier 7.6.4

Everything Windows (in this environment)

 

Ok..I'm familiar with caught exception errors..9 times out of 10 it's a
cache issue, but in this case I don't believe it to be.  I turned on AL
logging in the preference record and captured the event

 

ActiveLink: OM:Order:Button:OV:SubmittersPhone

False actions:

action 0

ARACTSetLabelColour(0, 536870925, null)

Alert: Caught exception :Invalid property value.

 

The interesting thing is that this is happening in IE 8.0.6001.18702, but
not Chrome 11.0.696.43 or Firefox 4.0

 

I have no clue if the snipit above is the 'reason' or not..I see several
sections in both the Chrome and Firefox logs above and below this area that
perform the same action but on separate fields (of course).  Any assistance
you can provide with how to troubleshoot this issue is appreciated.

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

[Tommy Morris]

I'm not sure about the order of the RUN IF but you can try running the
workflow with SQL logging on to get that actual query. Then run the
query through a SQL tool (like SQL Navigator) and look at the execution
path. That will show you the table scans and how the query is actually
working. Once you get the query running like you like it, you can have
your dba's (or you, if are lucky enough to have the rights) optimize the
execution and it will save the most optimized execution to the db. That
will ensure that the workflow always runs in the most efficient manner
possible.


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Re: Caught exception :Invalid property value

[Terje Moglestue]

I think this is a know bug #SW00389524 for the behaviour. It's scheduled to be 
fixed in 7.6.04 SP1.

~
Terje


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of LJ LongWing [lj.longw...@gmail.com]
Sent: 13 April 2011 16:40
To: arslist@ARSLIST.ORG
Subject: Caught exception :Invalid property value

**
Upgrading to 7.6.4 in a custom app and coming against the strangest 
things….this is just the latest.  Before anyone asks, I have cleared both the 
server and the client cache.

Tomcat 6.0.20
Remedy/MidTier 7.6.4
Everything Windows (in this environment)

Ok….I’m familiar with caught exception errors….9 times out of 10 it’s a cache 
issue, but in this case I don’t believe it to be.  I turned on AL logging in 
the preference record and captured the event

ActiveLink: OM:Order:Button:OV:SubmittersPhone
False actions:
action 0
ARACTSetLabelColour(0, 536870925, null)
Alert: Caught exception :Invalid property value.

The interesting thing is that this is happening in IE 8.0.6001.18702, but not 
Chrome 11.0.696.43 or Firefox 4.0

I have no clue if the snipit above is the ‘reason’ or not….I see several 
sections in both the Chrome and Firefox logs above and below this area that 
perform the same action but on separate fields (of course).  Any assistance you 
can provide with how to troubleshoot this issue is appreciated.
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OT: new tool RRR|DefBPCU added

[Misi Mladoniczky]

Hi All,

I have added a new free utility to help you get started with the new Best
Practice Development Mode in Remedy 7.6.04.

This utility will convert old definitions into Custom Objects before you
import them into your new server.

This would convert an old def-file to Custom objects:
C:\...>rrrDefBPCU -i old63.def -o custom76.def -t cust -a

At the moment you can only convert to/from Base and Custom, but that is
still a great help if you want to avoid the BPCU-utility from BMC, hacking
with the driver-program, or doing save-as on each and every object...

The def-import-functionality in Dev Studio seems to double-check
everything, which makes it impossible to destroy your things. The downside
is that you need to delete the objects before you import the converted
definitions.

Note that this is not (yet) a replacement for the real BPCU-utility, as it
does not find your old ITSM-customizations and split these into Base and
Overlay.

Other interesting things I have learned during this endeavor, is that you
can not create Deployable Applications in Custom mode, nor can you Overlay
a Aeployable Applications. You can, however, add new forms to your
application in Best Practice Mode...

Download the tool from: https://www.rrr.se/cgi/tools/main#rrrDefBPCU

Please let me know how it works out, and if you are missing some kind of
functionality in the utility.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

usage: rrrDefBPCU -i old/cust/base.def [ -o custom.def ] -t { cust | base
} [ -v ] [ -a ] [ -e encoding ]

This utility converts your old or Base definitions to Custom objects, or
back from Custom to Base, for use in 7.6.04 in Best Practice Development
Mode (within Dev Studio).

This can come in handy if you want to import your old definitions, promote
current objects from Base to Custom, or vice versa.

Any objects, such as forms, filters, active-links, etc in your input
definition will be converted if needed.

Just import the output definition into your system.

NOTE that importing in place does not work to convert objects, for some
reason. The Remedy server will protest with ARERR 8861 - Base and overlay
object must be the same type.

-i is the old or base definition that you want to convert.

-o will be the resulting definition created by this tool, otherwise a
report of objects needing a change will be printed.

-t cust tells the utility in which format you want the target.

-a will include all input objects in the output definition, not only those
objects that were changed.

-e will set default encoding for input and output files. This is only
needed for old definition files where the encoding is not specified on the
first line.

-v verbose will print the status for all object names.

Please contact us at support.se if you would like to see any other
direction for your conversions, or have anything else to report.

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Question about Indexes and Order of Qualification Statements in Filters or Active Links

[Pruitt, Christopher (Bank of America Account)]

Hello Listers,

We are looking at ways to make workflow (Filters/Active links) queries to the 
database quicker. We have been working on optimizing our indexes but a question 
came up that really stumped me. The question was "Does the order in a 
qualification matter?" I am hoping someone wiser than me on this list could 
provide some insight.

Say you have three fields, as a single index, and you are referencing those 
three fields in a Run If, Set Fields If, or Push Fields If qualification.

For this question let say you have 3 indexed fields in the qualification along 
with 2 non-indexed fields.

Should those indexed fields always start the qualification statements first or 
does it matter where they are placed in the qualification?

The question gets down to: If 2 non-indexed fields start the qualification and 
the 3 indexed fields follow, will this cause a slower response from the 
database, as opposed to using the 3 indexed fields first and then the 2 
non-indexed field last?


Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com


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Re: ARInside 3.0.2 and ARS 764/ITSM 764

[Terje Moglestue]

Phil,

Thanks,
The backlist packing list failed. I found a patch for arinside-3.0.2 that 
solved the problem.

Thanks again,
Terje


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Murnane, Phil [pmurn...@windwardits.com]
Sent: 13 April 2011 13:47
To: arslist@ARSLIST.ORG
Subject: ARInside 3.0.2 and ARS 764/ITSM 764

**
Terje:

I successfully ran it against ARS with asset, change, incident, knowledge, 
problem, service level, and service request management using an arinside 
blacklist packing list.  I’m trying to attach a .def with the blacklist, but am 
not sure whether arslist permits this.  Any active link that uses the getmap() 
(or is it mapget()?) function will cause arinside to error out.

HTH,
--Phil

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Wednesday, April 13, 2011 07:59
To: arslist@ARSLIST.ORG
Subject: ARInside 3.0.2 and ARS 764/ITSM 764

**
Does the current version of ARInside 3.0.2 run on ARS 764?

I do understand that new ARS 764 functionality might not be supported or 
documented. I have tried a few times now and every time I run ARInside 3.0.2 it 
terminates on "Starting ActiveLink Documentation".

It looks like it does not run or can document a ARS 764 server.

Environment: Everything is Windows

~
Terje




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Question about network shares/drives being CI's within CMDB

[Chowdhury, Tauf]

Just wanted to see how the rest of the community was handling this
issue:

1.  Network Drives and share drive management as it pertains to
access is all over the place. 
2.  Someone suggested they should be created as CI's and managed
that way within the CMDB

 

What are your thoughts on doing this? Obviously it adds an additional
maintenance overhead but at least you can relate owners to the share
drives and see who supports or should be approving access to it. 

 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
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Re: SLM 7.6 - Task Management?

[William Rentfrow]

Want real fun? Write an SLM notification that uses part of the Work Log
for updates...
 

William Rentfrow 
Principal Consultant, StrataCom Inc. 
wrentf...@stratacominc.com 
Blog: www.williamrentfrow.com 
O 715-592-5185 
C 715-410-8056 

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, April 13, 2011 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 - Task Management?


** 

John W, thanks for the tip. 

 

John S, It ain't that funny. :)

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, April 13, 2011 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 - Task Management?

 

Funny

Sent from my iPhone


On Apr 13, 2011, at 10:22 AM, "Weigand, John" 
wrote:

** 

Tauf,

 

SLM does not have an out-of-the-box integration to Task
Management at this time.  You will have to treat it as a custom data
source.

 

You should submit an RFE to ask for this integration.

 

-John

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, April 13, 2011 9:10 AM
To:  arslist@ARSLIST.ORG
Subject: SLM 7.6 - Task Management?

 

** 

All,

I'm venturing into SLM territory and have one question right
away. 

I see no choices out of the box to monitor the Task Management
system. So for example, Tasks related to incidents or tasks related to
changes/problems. Does this have to be added to SLM as a custom data
source?

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 





This e-mail and its attachments may contain Forest Laboratories,
Inc. proprietary information that is privileged, confidential or subject
to copyright belonging to Forest Laboratories, Inc. This e-mail is
intended solely for the use of the individual or entity to which it is
addressed. If you are not the intended recipient of this e-mail, or the
employee or agent responsible for delivering this e-mail to the intended
recipient, you are hereby notified that any dissemination, distribution,
copying or action taken in relation to the contents of and attachments
to this e-mail is strictly prohibited and may be unlawful. If you have
received this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
printout.

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"Where the Answers Are"_ 

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This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended
solely for the use of the individual or entity to which it is addressed.
If you are not the intended recipient of this e-mail, or the employee or
agent responsible for delivering this e-mail to the intended recipient,
you are hereby notified that any dissemination, distribution, copying or
action taken in relation to the contents of and attachments to this
e-mail is strictly prohibited and may be unlawful. If you have received
this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
printout.
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Re: SLM 7.6 - Task Management?

[Chowdhury, Tauf]

John W, thanks for the tip. 

 

John S, It ain't that funny. :)

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, April 13, 2011 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 - Task Management?

 

Funny

Sent from my iPhone


On Apr 13, 2011, at 10:22 AM, "Weigand, John" 
wrote:

** 

Tauf,

 

SLM does not have an out-of-the-box integration to Task
Management at this time.  You will have to treat it as a custom data
source.

 

You should submit an RFE to ask for this integration.

 

-John

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, April 13, 2011 9:10 AM
To:  arslist@ARSLIST.ORG
Subject: SLM 7.6 - Task Management?

 

** 

All,

I'm venturing into SLM territory and have one question right
away. 

I see no choices out of the box to monitor the Task Management
system. So for example, Tasks related to incidents or tasks related to
changes/problems. Does this have to be added to SLM as a custom data
source?

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 





This e-mail and its attachments may contain Forest Laboratories,
Inc. proprietary information that is privileged, confidential or subject
to copyright belonging to Forest Laboratories, Inc. This e-mail is
intended solely for the use of the individual or entity to which it is
addressed. If you are not the intended recipient of this e-mail, or the
employee or agent responsible for delivering this e-mail to the intended
recipient, you are hereby notified that any dissemination, distribution,
copying or action taken in relation to the contents of and attachments
to this e-mail is strictly prohibited and may be unlawful. If you have
received this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
printout.

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"Where the Answers Are"_ 

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**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
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Re: SLM 7.6 - Task Management?

[John Sundberg]

Funny

Sent from my iPhone

On Apr 13, 2011, at 10:22 AM, "Weigand, John"  wrote:

> **
> Tauf,
> 
>  
> 
> SLM does not have an out-of-the-box integration to Task Management at this 
> time.  You will have to treat it as a custom data source.
> 
>  
> 
> You should submit an RFE to ask for this integration.
> 
>  
> 
> -John
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
> Sent: Wednesday, April 13, 2011 9:10 AM
> To: arslist@ARSLIST.ORG
> Subject: SLM 7.6 - Task Management?
> 
>  
> 
> **
> 
> All,
> 
> I’m venturing into SLM territory and have one question right away.
> 
> I see no choices out of the box to monitor the Task Management system. So for 
> example, Tasks related to incidents or tasks related to changes/problems. 
> Does this have to be added to SLM as a custom data source?
> 
>  
> 
> Tauf Chowdhury | Forest Laboratories, Inc.
> 
> Analyst, Service Management
> 
> Informatics-Infrastructure
> 
> Office: 631.858.7765
> 
> Mobile:646.483.2779
> 
>  
> 
>  
> 
> This e-mail and its attachments may contain Forest Laboratories, Inc. 
> proprietary information that is privileged, confidential or subject to 
> copyright belonging to Forest Laboratories, Inc. This e-mail is intended 
> solely for the use of the individual or entity to which it is addressed. If 
> you are not the intended recipient of this e-mail, or the employee or agent 
> responsible for delivering this e-mail to the intended recipient, you are 
> hereby notified that any dissemination, distribution, copying or action taken 
> in relation to the contents of and attachments to this e-mail is strictly 
> prohibited and may be unlawful. If you have received this e-mail in error, 
> please notify the sender immediately and permanently delete the original and 
> any copy of this e-mail and any printout.
> 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Caught exception :Invalid property value

[LJ LongWing]

Upgrading to 7.6.4 in a custom app and coming against the strangest
things..this is just the latest.  Before anyone asks, I have cleared both
the server and the client cache.

 

Tomcat 6.0.20

Remedy/MidTier 7.6.4

Everything Windows (in this environment)

 

Ok..I'm familiar with caught exception errors..9 times out of 10 it's a
cache issue, but in this case I don't believe it to be.  I turned on AL
logging in the preference record and captured the event

 

ActiveLink: OM:Order:Button:OV:SubmittersPhone

False actions:

action 0

ARACTSetLabelColour(0, 536870925, null)

Alert: Caught exception :Invalid property value.

 

The interesting thing is that this is happening in IE 8.0.6001.18702, but
not Chrome 11.0.696.43 or Firefox 4.0

 

I have no clue if the snipit above is the 'reason' or not..I see several
sections in both the Chrome and Firefox logs above and below this area that
perform the same action but on separate fields (of course).  Any assistance
you can provide with how to troubleshoot this issue is appreciated.


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Remedy 7.6.3 and Luminis Portal

[Suwanski, Ron]

Has anyone developed a Luminis General Connector to SSO from a Luminis Portal 
to Remedy???

Ron Suwanski
Lead Remedy Administrator / Developer

DeVry Inc.
814 Commerce Drive
Oakbrook, IL 60523-8822

p: 630.472.2209
e: rsuwan...@devry.com

www.devry.edu

[Description: cid:B32B817B-2671-4ABA-8B3A-2299C5556C56]


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Re: ARInside 3.0.2 and ARS 764/ITSM 764

[Walter Freeman]

QUERY arslist

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Re: SLM 7.6 - Task Management?

[Weigand, John]

Tauf,

SLM does not have an out-of-the-box integration to Task Management at this 
time.  You will have to treat it as a custom data source.

You should submit an RFE to ask for this integration.

-John

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, April 13, 2011 9:10 AM
To: arslist@ARSLIST.ORG
Subject: SLM 7.6 - Task Management?

**
All,
I'm venturing into SLM territory and have one question right away.
I see no choices out of the box to monitor the Task Management system. So for 
example, Tasks related to incidents or tasks related to changes/problems. Does 
this have to be added to SLM as a custom data source?

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779



This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
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Are"_

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SLM 7.6 - Task Management?

[Chowdhury, Tauf]

All,

I'm venturing into SLM territory and have one question right away. 

I see no choices out of the box to monitor the Task Management system.
So for example, Tasks related to incidents or tasks related to
changes/problems. Does this have to be added to SLM as a custom data
source?

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
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Re: ARInside 3.0.2 and ARS 764/ITSM 764

[LJ LongWing]

Terje,

I recall some discussion regarding this problem on the ARInside discussion
list.  I seem to remember a patch being sent out to someone for it.  If you
open an issue on the ARInside site you should get contacted regarding a
possible fix.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent: Wednesday, April 13, 2011 6:48 AM
To: arslist@ARSLIST.ORG
Subject: ARInside 3.0.2 and ARS 764/ITSM 764

 

** 

Terje:

 

I successfully ran it against ARS with asset, change, incident, knowledge,
problem, service level, and service request management using an arinside
blacklist packing list.  I'm trying to attach a .def with the blacklist, but
am not sure whether arslist permits this.  Any active link that uses the
getmap() (or is it mapget()?) function will cause arinside to error out.

 

HTH,

--Phil

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Wednesday, April 13, 2011 07:59
To: arslist@ARSLIST.ORG
Subject: ARInside 3.0.2 and ARS 764/ITSM 764

 

** 

Does the current version of ARInside 3.0.2 run on ARS 764?

 

I do understand that new ARS 764 functionality might not be supported or
documented. I have tried a few times now and every time I run ARInside 3.0.2
it terminates on "Starting ActiveLink Documentation".

 

It looks like it does not run or can document a ARS 764 server.

 

Environment: Everything is Windows

 

~

Terje

 

 

 

 

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Re: BMC supportweb - Session Timeout/Invalid Session Errors

[Axton]

Well sounds like a completely different problem.  If your browser is
crashing, it's most likely a problem with your browser.  I would look at
what plug-ins you have installed/running in FF.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Wed, Apr 13, 2011 at 3:57 AM, Murnane, Phil wrote:

> **
>
> All:
>
>
>
> I agree entirely.  Of course, as we all know, “should” and “does” are two
> separate things.  Eg, my Firefox 3.5.18 just crashes any time I try to login
> to BMC’s site (and nowhere else), so I have to run IE any time I want to
> access it.  Sigh.
>
>
>
> --Phil
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Tuesday, April 12, 2011 19:33
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC supportweb - Session Timeout/Invalid Session Errors
>
>
>
> ** It should just work...  Amen.  I hate went sites make you adjust your
> security settings to use them.  I know you appreciate that and am glad you
> are the one working on it.
>
> Jason
>
> On Tue, Apr 12, 2011 at 4:04 PM, Axton  wrote:
>
> ** Forget all those recommendations.  It should just work regardless of
> your browser settings (assuming you allow cookies and javascript).  If you
> would like you can remove the bmc.com domain from your trusted sites; that
> should not impact the behavior or capabilities of the site.
>
>
>
> Feel free to reply to this thread if you have any issues going forward.
>
>
>
> Axton
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> On Tue, Apr 12, 2011 at 5:56 PM, Murnane, Phil 
> wrote:
>
> **
>
> Axton:
>
>
>
> I had an ongoing issue with BMC’s support site a while back, and these are
> the suggestions they gave me:
>
>
>
> Please try with the below settings with IE8:
>
> 1.   Under Internet Options =>Security Tab =>Trusted Sites =>Please add
> http://*.bmc.com and https://*.bmc.com sites in trusted site list.
>
>
>
> 2.   Make sure you have enabled Navigate Sub-frames across different
> Domains under Tools -> Internet Options-> Security -> Custom Level ->
> Miscellaneous -> Navigate sub-frames across different domains and let me
> know the steps the user is following and the version of the browser.
>
>
>
> 3.   Under Tools -> Internet options make sure that the HTTP1.1
> settings should be enabled.
>
>
>
> 4.   Under Security Settings, the Active Scripting and Allow Paste
> Operations via Script must be enabled in order for the mid tier to work
> properly.
>
>
>
> 5.   To access these options in IE, choose Tools > Internet Options.
> Click the Security tab, and then click the Custom Level button.
>
>
>
> 6.   Also kindly request the customer to check with your network admin
> if there is any proxy server or net-caching device in their network. If it
> exists, kindly ask their 'network' team to flush/clear the cache and then
> check if he still gets the error.
>
>
>
> 7.   Please try accessing support site using different browser ex-
> Firefox.
>
>
>
> FWIW,
>
> --Phil
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Axton
> *Sent:* Tuesday, April 12, 2011 12:28
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC supportweb - Session Timeout/Invalid Session Errors
>
>
>
> ** Have you run into it this week?
>
>
>
> Thanks,
>
> Axton
>
> On Tue, Apr 12, 2011 at 11:26 AM, Pargeter, Christie :CO IS <
> cparg...@lhs.org> wrote:
>
> I get it every now and again when I access the site.  Like the cookie
> didn't fully time out.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
> Sent: Tuesday, April 12, 2011 8:50 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors
>
> Fine for me
> Kind regards
> Danny
>
> > I would like to find out if anyone out is continuing to experienc
> > these issues when accessing the BMC supportweb interface.
> >
> > Axton
> >
> > The opinions, statements, and/or suggested courses of action expressed
>
> > in this E-mail do not necessarily reflect those of BMC Software, Inc.
>
> > My voluntary participation in this forum is not intended to convey a
> > role as a spokesperson, liaison or public relations representative for
>
> > BMC Software, Inc.
> >
> > __
> > _ UNSUBSCRIBE o

AUTO: Robert02 Kern is out of the office. ( Rückkehr am 15.04.2011)

[Robert . 2 . Kern]

Ich bin bis 15.04.2011 abwesend.

Please contact your Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Re: COLUMN
JOBS ON THE EAST COAST" gesendet am 13.04.2011 14:38:16.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
diese Person abwesend ist.

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attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Archiving audit logs

[Meyer, Jennifer L]

Dear Listers,

Is anyone currently archiving audit logs?  If so, how are you selecting the 
logs to archive?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official

Re: COLUMN JOBS ON THE EAST COAST

[Meyer, Jennifer L]

Lol.  That was funny!

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frankfater, David
Sent: Tuesday, April 12, 2011 3:02 PM
To: arslist@ARSLIST.ORG
Subject: COLUMN JOBS ON THE EAST COAST

**Corrected URL below**
Column Technologies is hiring at all consulting levels for BMC ITSM, Service 
Assurance, and Service Automation.  We are meeting candidates in Washington DC 
on Monday 4-18-2011 and again later this month in New York.  On a personal 
note,  I used to have really bad luck.  But after  joining Column my luck 
changed.  Girls notice me, I always seem to find spare change, and I catch 
green lights when I am in a hurry.  If you want to improve your luck or just 
would  like to come work for a great company with great software that fosters a 
family atmosphere and fun, send me your resume.

Kind regards,

David

David Frankfater
Column Technologies
Toll Free 1-866-265-8665 Ext. 332
Cell 630-664-5800
Fax 630-271-1508
dfrankfa...@columnit.com
www.columnit.com

ARInside 3.0.2 and ARS 764/ITSM 764

[Terje Moglestue]

Does the current version of ARInside 3.0.2 run on ARS 764?

I do understand that new ARS 764 functionality might not be supported or 
documented. I have tried a few times now and every time I run ARInside 3.0.2 it 
terminates on "Starting ActiveLink Documentation".

It looks like it does not run or can document a ARS 764 server.

Environment: Everything is Windows

~
Terje





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Re: BMC supportweb - Session Timeout/Invalid Session Errors

[Murnane, Phil]

All:

I agree entirely.  Of course, as we all know, "should" and "does" are two 
separate things.  Eg, my Firefox 3.5.18 just crashes any time I try to login to 
BMC's site (and nowhere else), so I have to run IE any time I want to access 
it.  Sigh.

--Phil

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, April 12, 2011 19:33
To: arslist@ARSLIST.ORG
Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors

** It should just work...  Amen.  I hate went sites make you adjust your 
security settings to use them.  I know you appreciate that and am glad you are 
the one working on it.

Jason
On Tue, Apr 12, 2011 at 4:04 PM, Axton 
mailto:axton.gr...@gmail.com>> wrote:
** Forget all those recommendations.  It should just work regardless of your 
browser settings (assuming you allow cookies and javascript).  If you would 
like you can remove the bmc.com domain from your trusted sites; 
that should not impact the behavior or capabilities of the site.

Feel free to reply to this thread if you have any issues going forward.

Axton

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

On Tue, Apr 12, 2011 at 5:56 PM, Murnane, Phil 
mailto:pmurn...@windwardits.com>> wrote:
**
Axton:

I had an ongoing issue with BMC's support site a while back, and these are the 
suggestions they gave me:


Please try with the below settings with IE8:

1.   Under Internet Options =>Security Tab =>Trusted Sites =>Please add 
http://*.bmc.com and https://*.bmc.com sites in trusted site list.



2.   Make sure you have enabled Navigate Sub-frames across different 
Domains under Tools -> Internet Options-> Security -> Custom Level -> 
Miscellaneous -> Navigate sub-frames across different domains and let me know 
the steps the user is following and the version of the browser.



3.   Under Tools -> Internet options make sure that the HTTP1.1 settings 
should be enabled.



4.   Under Security Settings, the Active Scripting and Allow Paste 
Operations via Script must be enabled in order for the mid tier to work 
properly.



5.   To access these options in IE, choose Tools > Internet Options. Click 
the Security tab, and then click the Custom Level button.



6.   Also kindly request the customer to check with your network admin if 
there is any proxy server or net-caching device in their network. If it exists, 
kindly ask their 'network' team to flush/clear the cache and then check if he 
still gets the error.



7.   Please try accessing support site using different browser ex- Firefox.

FWIW,
--Phil

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday, April 12, 2011 12:28

To: arslist@ARSLIST.ORG
Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors

** Have you run into it this week?

Thanks,
Axton
On Tue, Apr 12, 2011 at 11:26 AM, Pargeter, Christie :CO IS 
mailto:cparg...@lhs.org>> wrote:
I get it every now and again when I access the site.  Like the cookie
didn't fully time out.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny 
Kellett
Sent: Tuesday, April 12, 2011 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors

Fine for me
Kind regards
Danny

> I would like to find out if anyone out is continuing to experienc
> these issues when accessing the BMC supportweb interface.
>
> Axton
>
> The opinions, statements, and/or suggested courses of action expressed

> in this E-mail do not necessarily reflect those of BMC Software, Inc.

> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for

> BMC Software, Inc.
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the 
> Answers Are"
>


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www.arslist.org
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Are"

_a