Re: ARS Illustrator
Hello Matt, Thank you for the hint. I tried to send you a valid log file, so you can check whether it's OS or log file problem, but arslist blocked it. If you give me your e-mail, I can send you a log file, which 100% works. I will check OS compatibilities later, but it will not be an issue. See, it's completely cross-platform, thanks to Qt library. When release version is finished, I will build it for Windows x32/64, Linux and Mac. On Thu, Jul 28, 2011 at 5:58 PM, Matt Reinfeldt arsl...@mattreinfeldt.comwrote: Kirill, I downloaded it and ran it on my Windows 7 x64 workstation and tried to open a 7.6.04 SP1 workflow log file... it crashed. Repeated a couple times to validate. Can you validate which systems this is built to run on and which versions of log files it has been tested with? I know that you're in the early development stages, so just wanted to point out that that type of information will be key going forward. Thanks, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid Sent: Thursday, July 28, 2011 2:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Illustrator Hello guys, I am working on a first release version now to present it officially. I guess it will be ready in a month. So I am looking for a little feedback here. Any ideas are wellcome :) Best regards, Kirill. Kirill Eitvid wrote: Hi, I am working on the project, which goal is to make ARS development a little bit easier. It's called ARS Illustrator. Here is a very short introduction: 1. ARS log files visualisation. This is a GUI tool, which parses ARS logs and generates several views: tree view, sequence diagram view, time tracking view, source view and related objects index. Also you can save workflow model to XML. Beta version is done now. Although I work in German company, so it handles only German log files now. 2. ARS Project Bay. This is a database with GUI access, which is a nice place to keep all information about your use-cases: requirements, technical documentation and tests. It can easily replace tools like testbench in you process. Also if you don't mind turning on logging while testing your application, it will create relations between workflow objects and test-cases. This gives you additional benefits like test-case relations, workflow coverage tracking, automatic regression tests planning etc. This should be finished around December this year. The thing is I am not quite sure that my company will use it at all. I would like to know whether anybody of you is interested to use this kind of technology in your projects, so this work makes any sense. Please feel free to ask any questions. And here are a few screenshots of beta version: http://old.nabble.com/file/p32137640/screen01.jpg http://old.nabble.com/file/p32137640/screen02.jpg -- View this message in context: http://old.nabble.com/ARS-Illustrator-tp32137640p32154349.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Best regards, Kirill ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
how to display a Sybase error message on the mid-tier
dear list, ARS 6.01 (... am upgrading to 7.6.4 ... :-)) Sybase 12.5.3 I have got a trigger which works fine except I'd like it to send back an error message to the user connected on the web (Apache/Tomcat) The message simply doesn't display. I have got something similar: ... create trigger ... if (condition met) rollback transaction raiserror err_nbr 'text' ... Remedy seems not even getting the message Would be great if anyone would have a clue on this ? Greetings __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS Illustrator
Sent to you off-list. Thank you, Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid Sent: Friday, July 29, 2011 2:46 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Illustrator ** Hello Matt, Thank you for the hint. I tried to send you a valid log file, so you can check whether it's OS or log file problem, but arslist blocked it. If you give me your e-mail, I can send you a log file, which 100% works. I will check OS compatibilities later, but it will not be an issue. See, it's completely cross-platform, thanks to Qt library. When release version is finished, I will build it for Windows x32/64, Linux and Mac. On Thu, Jul 28, 2011 at 5:58 PM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: Kirill, I downloaded it and ran it on my Windows 7 x64 workstation and tried to open a 7.6.04 SP1 workflow log file... it crashed. Repeated a couple times to validate. Can you validate which systems this is built to run on and which versions of log files it has been tested with? I know that you're in the early development stages, so just wanted to point out that that type of information will be key going forward. Thanks, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid Sent: Thursday, July 28, 2011 2:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Illustrator Hello guys, I am working on a first release version now to present it officially. I guess it will be ready in a month. So I am looking for a little feedback here. Any ideas are wellcome :) Best regards, Kirill. Kirill Eitvid wrote: Hi, I am working on the project, which goal is to make ARS development a little bit easier. It's called ARS Illustrator. Here is a very short introduction: 1. ARS log files visualisation. This is a GUI tool, which parses ARS logs and generates several views: tree view, sequence diagram view, time tracking view, source view and related objects index. Also you can save workflow model to XML. Beta version is done now. Although I work in German company, so it handles only German log files now. 2. ARS Project Bay. This is a database with GUI access, which is a nice place to keep all information about your use-cases: requirements, technical documentation and tests. It can easily replace tools like testbench in you process. Also if you don't mind turning on logging while testing your application, it will create relations between workflow objects and test-cases. This gives you additional benefits like test-case relations, workflow coverage tracking, automatic regression tests planning etc. This should be finished around December this year. The thing is I am not quite sure that my company will use it at all. I would like to know whether anybody of you is interested to use this kind of technology in your projects, so this work makes any sense. Please feel free to ask any questions. And here are a few screenshots of beta version: http://old.nabble.com/file/p32137640/screen01.jpg http://old.nabble.com/file/p32137640/screen02.jpg -- View this message in context: http://old.nabble.com/ARS-Illustrator-tp32137640p32154349.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Best regards, Kirill _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Atrium 7.6.04 SP1
3800810.
Rick
On Thu, Jul 28, 2011 at 7:31 PM, Brett Azzopardi
brett.azzopa...@planwell.net wrote:
ATTN: Rick Cook
Hi Rick,
I am having issues with BMC support associating my issue to the similar if
not replicated problem that you had. Can I please ask for the INC number you
have logged with them to increase the speediness of their return. If you can
you can send it to me offline to brett.azzopa...@planwell.net.
Many thanks,
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Wed 7/27/2011 12:47 PM
To: ARSList
Subject: Re: Atrium 7.6.04 SP1
**
It was Red hat 6. Not sure of the exact version.
Rick
On Jul 26, 2011 7:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Sorry Rick,
One last question, was it due to the Environment you were installed it
on? Did you also use RHEL v6.1?
Kind regards,
Brett Azzopardi
(02)6265 0050
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Rick
Cook
Sent: Wed 7/27/2011 11:45 AM
To: ARSList
Subject: Re: Atrium 7.6.04 SP1
In one of the installation XML files there is a setting that needs to be
reset. BMC should know about it, because they have been working the same
issue with us.
Rick
On Jul 26, 2011 6:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Hi all,
I am having some serious trouble installing Atrium (including AIS and
AIE,
no WS) on RHEL6.1 OS with an Oracle 11G database.
Each time I get a failed result and the only thing I can find in the
error
log is;
SEVERE
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask
THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}
I have checked communities website and the result suggested to remove
the
sample data, this
created another error on the failed install. This is a fresh install,
ARS
was successful though
approval server sanity check failed. Can anyone help?
Kind regards,
Brett Azzopardi
___
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NOMail
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Re: ARX File Reader Utility
I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data-inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data-inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data-inc 4) Party!!! -John On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one to share, which will parse an ARX file and present it in an easy to digest form? The data could be presented with column headers in notepad for example, or even better in Excel (similar to how a CSV file is presented). This would be a really fantastic tool for code reviews and carry out pre-deployment checks. I really do hope someone is able to help:) Thanks very much Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARX File Reader Utility
John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data-inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data-inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data-inc 4) Party!!! -John On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one to share, which will parse an ARX file and present it in an easy to digest form? The data could be presented with column headers in notepad for example, or even better in Excel (similar to how a CSV file is presented). This would be a really fantastic tool for code reviews and carry out pre-deployment checks. I really do hope someone is able to help:) Thanks very much Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Best regards, Kirill ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARX File Reader Utility
John, I don't know if this will help you much, but this is a function I pulled off the list a few years ago to help with that conversion ALTER FUNCTION [dbo].[RemedyDateToHuman] (@dateint int) RETURNS datetime AS BEGIN DECLARE @sql_date datetime; -- SQL Server datetime values begin at 01/01/1753 -- Remedy Date-only values begin at 01/01/4713 B.C. -- Remedy Date-only integer value for 01/01/1753 is 2361331 IF @dateint 2361331 SET @sql_date = '17530101' ELSE SET @sql_date = DATEADD(dd,@dateint - 2361331,'17530101'); RETURN @sql_date; END From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, July 29, 2011 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: ARX File Reader Utility ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data-inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data-inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data-inc 4) Party!!! -John On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se http://www.rrr.se/ Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one to share, which will parse an ARX file and present it in an easy to digest form? The data could be presented with column headers in notepad for example, or even better in Excel (similar to how a CSV file is presented). This would be a really fantastic tool for code reviews and carry out pre-deployment checks. I really do hope someone is able to help:) Thanks very much Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I http://www.kineticdata.com/ www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Crystal Reports and Labels
Hi, Are there any gotchas with modifying the field labels with asterisks. The reason I am asking is because the team is making all the labels with an * to show the fields are required. I know database names are referenced for formulas (i.e. Crystal Reports).. However I just want to make sure this will not cause issues. Does Crystal ever reference the labels instead of the database names? i.e. Summary * Description* Priority* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARX File Reader Utility
From the Docs Date and time fields There are three types of date and time fields: Date/time fields Store calendar dates and time together. You can set the display type to Date Only or Time Only so that the user sees only the date or time. AR System stores date/time values as the integer number of seconds since 00:00:00 GMT, January 1, 1970. Dates from January 1, 1970 through January 18, 2038 GMT are valid in date/time fields. If the user enters only a time, then the current date is assumed. If the user enters only a date, then the time defaults to 12:00:00 AM. Date fields Store date information only, as the number of days from the beginning of its range. Use a Date field when you want to compare two dates or perform calculations based on the date, such as calculating the number of days between two dates. Users can enter dates from January 1, 4713 B.C. to January 1, A.D. in the Date field. Time fields Store time information only, as the number of seconds from 12:00:00 AM. Use a time field to compare two times or perform calculations based on time, such as the number of seconds elapsed. The value in a time field is independent of the time zone. While a date/time field adjusts the displayed value to reflect the user's time zone, the time value in a time field remains unchanged when displayed on the client. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid Sent: Friday, July 29, 2011 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: ARX File Reader Utility ** John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. -Original Message- On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data-inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data-inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data-inc 4) Party!!! -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com -Original Message- On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards -Original Message- On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. -Original Message- It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one to share, which will parse an ARX file and present it in an easy to digest form? The data could be presented with column headers in notepad for example, or even better in Excel (similar to how a CSV file is presented). This would be a really fantastic tool for code reviews and carry out pre-deployment checks. I really do hope someone is able to help:) Thanks very much Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Email Engine Installation in DMZ
Chris, That's good to know. I can telnet from the AR server to the mail host some I'm good for outbound email. I have a ticket open with BMC because the installation still doesn't load the Email forms . --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, July 28, 2011 4:47 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Email Engine Installation in DMZ We are switching from MAPI to POP3/SMTP for 7.6.04.01 - I have installed quite a few Email Engines on Windows 2003 and 2008 that way, and they work against both the Exchange server and the failover server, defined as the primary campus email server which is *nix something. These are just my settings: Email Engine RMI Port 1100, RPC Program Number 0 AREmail_In POP3 Email Server requires SSL = Yes fqdn of my mail server : 995 Email account domain\mailboxuser AREmail_Out SMTP arsmail...@mymaildomain.acs.unt.edu Email Server requires SSL = No fqdn of my mail server: 25 BLANK OUT ACCOUNT (MUST DO THIS AGAIN IN CONFIGURATION AFTER INSTALL!! IT FILLS IT BACK IN AGAIN FROM _In record) The trick for you will be to decide where the mailbox is for incoming mail - my POP3 connection is to an account which could do MAPI if I wanted to keep fighting problems with Outlook. When I specify the *nix mail server as my _Out server on port 25, mail goes out just fine; that mail server is set up to allow our campus servers to use it to forward mail. There will be an issue with mail coming back in without a real mailbox to receive it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, July 28, 2011 3:34 PM To: arslist@ARSLIST.ORG Subject: Email Engine Installation in DMZ Hello Listers, ARS 7.6.04 SP1 Windows 2003 Enterprise x64 Edition SP2 (Virtual Machine) Everything is installed as 32 bit. SQL Server 2005 is on a remote machine I am trying to install the Email Engine (7.6.04 SP1) and I don't get the AR System Email xxx forms loaded to the system. I also have a situation where the domain that hosts our ARSystem Server does not have a mail server. There is a port (25) open through the firewall to allow sendmail to connect to a Unix mail forwarding server. Since the OS is Windows I'm not sure what I need to do to get the outgoing email to send mail if there is no MS Exchange server to access. I just did an uninstall of the Email Engine and will try to re-install it tomorrow. TIA, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: ARX File Reader Utility
Question -- has ANYBODY -- EVER -- used any date in BC? And if so -- why? -John On Jul 29, 2011, at 11:50 AM, Kirill Eitvid wrote: ** John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data-inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data-inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data-inc 4) Party!!! -John On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one to share, which will parse an ARX file and present it in an easy to digest form? The data could be presented with column headers in notepad for example, or even better in Excel (similar to how a CSV file is presented). This would be a really fantastic tool for code reviews and carry out pre-deployment checks. I really do hope someone is able to help:) Thanks very much Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Best regards, Kirill _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARX File Reader Utility
I can see of a museum using Remedy to track their collections inventory and if an item is out on loan to another museum. I think they picked January 1, 4713 B.C. as 0 for a DATE as it is also the 0 for an Oracle Julian date Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, July 29, 2011 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: ARX File Reader Utility Question -- has ANYBODY -- EVER -- used any date in BC? And if so -- why? -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid Sent: Friday, July 29, 2011 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: ARX File Reader Utility ** John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. -Original Message- On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data-inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data-inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data-inc 4) Party!!! -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com -Original Message- On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards -Original Message- On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. -Original Message- It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one to share, which will parse an ARX file and present it in an easy to digest form? The data could be presented with column headers in notepad for example, or even better in Excel (similar to how a CSV file is presented). This would be a really fantastic tool for code reviews and carry out pre-deployment checks. I really do hope someone is able to help:) Thanks very much Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARX File Reader Utility
OK - a bit of digging on dates and 4713 -- it appears to be a Julian date. Solved: Ruby require 'Date' jruby-1.6.3 :024 Date.jd_to_civil(2455767) = [2011, 7, 24] -John On Jul 29, 2011, at 12:01 PM, Grooms, Frederick W wrote: From the Docs Date and time fields There are three types of date and time fields: Date/time fields Store calendar dates and time together. You can set the display type to Date Only or Time Only so that the user sees only the date or time. AR System stores date/time values as the integer number of seconds since 00:00:00 GMT, January 1, 1970. Dates from January 1, 1970 through January 18, 2038 GMT are valid in date/time fields. If the user enters only a time, then the current date is assumed. If the user enters only a date, then the time defaults to 12:00:00 AM. Date fields Store date information only, as the number of days from the beginning of its range. Use a Date field when you want to compare two dates or perform calculations based on the date, such as calculating the number of days between two dates. Users can enter dates from January 1, 4713 B.C. to January 1, A.D. in the Date field. Time fields Store time information only, as the number of seconds from 12:00:00 AM. Use a time field to compare two times or perform calculations based on time, such as the number of seconds elapsed. The value in a time field is independent of the time zone. While a date/time field adjusts the displayed value to reflect the user's time zone, the time value in a time field remains unchanged when displayed on the client. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid Sent: Friday, July 29, 2011 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: ARX File Reader Utility ** John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. -Original Message- On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data-inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data-inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data-inc 4) Party!!! -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com -Original Message- On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards -Original Message- On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. -Original Message- It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one to share, which will parse an ARX file and present it in an easy to digest form? The data could be presented with column headers in notepad for example, or even better in Excel (similar to how a CSV file is presented). This would be a really fantastic tool for code reviews and carry out pre-deployment checks. I really do hope someone is able to help:) Thanks very much Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com
Re: ARX File Reader Utility
Kirill, You are correct for Date/Time, but not Date..another post provided the correct information. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid Sent: Friday, July 29, 2011 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: ARX File Reader Utility ** John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data-inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data-inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data-inc 4) Party!!! -John On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se http://www.rrr.se/ Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one to share, which will parse an ARX file and present it in an easy to digest form? The data could be presented with column headers in notepad for example, or even better in Excel (similar to how a CSV file is presented). This would be a really fantastic tool for code reviews and carry out pre-deployment checks. I really do hope someone is able to help:) Thanks very much Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I http://www.kineticdata.com/ www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Best regards, Kirill _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARX File Reader Utility
To track the last time the Cubs won a World Series. Rick On Jul 29, 2011 9:12 AM, John Sundberg john.sundb...@kineticdata.com wrote: Question -- has ANYBODY -- EVER -- used any date in BC? And if so -- why? -John On Jul 29, 2011, at 11:50 AM, Kirill Eitvid wrote: ** John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data-inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data-inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data-inc 4) Party!!! -John On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one to share, which will parse an ARX file and present it in an easy to digest form? The data could be presented with column headers in notepad for example, or even better in Excel (similar to how a CSV file is presented). This would be a really fantastic tool for code reviews and carry out pre-deployment checks. I really do hope someone is able to help:) Thanks very much Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Best regards, Kirill _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARX File Reader Utility
J..if I were building an application that tracked historical figures, and needed to track the birth date of those figures, I would need a date field that allowed for BC values..I believe the basis for this value was based on the Julias calendar..where 'day one' is over 6000 years ago..and since dealing with only the number of days.you can really go back as far as you want J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, July 29, 2011 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: ARX File Reader Utility ** Question -- has ANYBODY -- EVER -- used any date in BC? And if so -- why? -John On Jul 29, 2011, at 11:50 AM, Kirill Eitvid wrote: ** John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data-inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data-inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data-inc 4) Party!!! -John On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se http://www.rrr.se/ Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one to share, which will parse an ARX file and present it in an easy to digest form? The data could be presented with column headers in notepad for example, or even better in Excel (similar to how a CSV file is presented). This would be a really fantastic tool for code reviews and carry out pre-deployment checks. I really do hope someone is able to help:) Thanks very much Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I http://www.kineticdata.com/ www.kineticdata.com _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Best regards, Kirill _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I http://www.kineticdata.com/ www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.6.4 MidTier URL To Incident
ARS 7.6.4 ITSM 7.6.4 I know how to use a URL to open an Incident in a new browser window. But is there a way to structure a URL so that it opens the incident record in a Frame in an existing window? The ITSM 7.6.4 application opens incidents (form a table field) into a View field on the Overview console form. The URL does not change. Provide the user a link to an incident which opens in the View field on Overview console. Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Unisys is looking for a Client Architect with strong BMC Remedy ITSM and SaaS expertise for client-facing solutions role (position is virtual)
I am actively recruiting for Unisys and we are looking to identify a Client Architect with strong BMC Remedy ITSM and SaaS expertise for this new role. Please review the position description below (I have also attached a copy for your convenience). If you feel your background meets the requirements for this opportunity, or if you know of someone who you think would be a strong candidate for this role, I appreciate your contacting me directly at adam.blumb...@unisys.commailto:adam.blumb...@unisys.com CLIENT ARCHITECT - Unisys The location of the role is virtual - Home Based (your home office) The Client Architect is responsible for scoping, sizing and constructing the solution. This includes creating and updating the standard solution as required for all configurations of the SaaS offering. This is a client facing role and therefore this person must have excellent communication skills and be customer service oriented. Deep understanding of SaaS and Remedy ITSM a must. Understanding of overall integration technology required. Customer focus skills a must. - The Client Architect will act as a recognized authority for leading the solution processes of IT Outsourcing sourcing engagements with Multinational/theater clients. - This critical role supports the regional and global business by driving increased win rates for new clients and improving the Unisys ITSM SaaS adoption across existing accounts. - Within this role, the Architect will create unique value to Unisys Outsourcing clients through the development of solutions that utilize our standard portfolio offerings whilst applying a consistent solution architecture methodology to drive requirements based solution approach. The Client Architect must have a strong understanding of BMC Remedy and be capable of providing the assessment of client requirements, and in turn develop, with the architects team, the integrated ( the technical, business and service solutions), whilst leading the development of cost estimates and commercial solutions. All in order to create a high value service solution to the client, Specific Accountabilities Include (but not limited to): * Leads the writing of the solution overview and presents the Unisys solution to the client; * Leads the Solution Verification Review (Blue Team Review) * Coordinates the costing of the Unisys solution, and Customer requirement management * Provides input for internal (e.g. IRT and DRB) and external (e.g. executive summary) documentation * Provides input into the contractual terms and conditions (e.g. SLA achievement) * Participates in the definition of the solution strategy * Assists Commercial manager with risk management processes and leading assumption setting and contingency definitions * Provides input into the creation of the Statement of Work * Leads solution review sessions and participation in contract, HR, SLA and SoW negotiation Candidate Qualifications: The Client Architect must have: - Strong understanding of ITO managed services portfolio offerings and be capable of providing the assessment of client requirements, and the integrated technical, business and service solutions. -Strong solution design experience, business expertise, and commercial acumen to develop leading solutions across Regional and global clients. -Extensive experience in implementation and planning of BMC Remedy ITSM solutions. - BMC Remedy training certifications -Deep understanding of integration capabilities. -Skill in systems mgmt, infrastructure planning, engineering architecture - Excellent customer service skills a must - B.S. degree required. Specific Skills Required: - At least 7 years in total working with the BMC AR System and 4 years working with the BMC Remedy ITSM applications: BMC Remedy AR System Administration, including all aspects of best practice architecture design, IT Service Management 6-7.X Suite including SLM and SRM. Must have previous hands on experience Administering, implementing, and configuring AR System / ITSM Skills Preferred: Formal BMC/Remedy AR System Administration training, Previous Remedy Authorized Consultant (RAC) Certification, ITIL: Knowledge, BMC IT Service Management 7.5 exposure, ADDM and BPPM exposure. Adam Blumberg | Director, Global Recruiting | Corporate Recruiting Unisys | 801 Lakeview Drive, Ste 100 | Blue Bell, PA 19422 | 215 986 4696 (Office) | 215 316 1392 (Cell) [cid:image001.gif@01CC4DED.50745190] THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY MATERIAL and is thus for use only by the intended recipient. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline:
Re: ARX File Reader Utility - really - date only fields
There are ASR API functions to convert a date field. Date fields come in at least three different formats (values and algorithms) and so the only way to be accurate is to use the ARS API function. The date is actually an int of the number of days from January 1, 4713 BC to January 1, AD Date/Time fields and universal and can use the standard time functons to be converted. Cheers Ben - --- Original Message --- - From: Kirill Eitvid kirill.eit...@gmail.com To: arslist@ARSLIST.ORG Sent: Fri, 29 Jul 2011 19:50:46 John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data- inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data- inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data- inc 4) Party!!! -John On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one to share, which will parse an ARX file and present it in an easy to digest form? The data could be presented with column headers in notepad for example, or even better in Excel (similar to how a CSV file is presented). This would be a really fantastic tool for code reviews and carry out pre-deployment checks. I really do hope someone is able to help:) Thanks very much Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Best regards, Kirill ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Crystal Reports and Labels
I think the labels are just used for display and not when referencing anything in the database. The database name or id would be used. You can even change the label in crystal to something different from what is used in Remedy - remove the asterisk if you want. James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARX File Reader Utility - really - date only fields
Addendum:
To call these f()s you do NOT need to have a filled in ARControl struct.
These f() ignore the control struct and it seems I pass a ptr to random memory
to the f()
// from ar.h:
typedef struct ARDateStruct {
int year; /* range: -4912 to */
int month; /* range: 1 to 12 */
int day; /* range: 1 to 31 */
} ARDateStruct;
rc = ARJulianDateToDate(...);
Cheers
Ben
- --- Original Message --- -
From: ben.cher...@softwaretoolhouse.com
To: arslist@ARSLIST.ORG
Sent: Fri, 29 Jul 2011 19:59:38
There are ASR API functions to convert a date
field.
Date fields come in at least three different
formats (values and algorithms) and so the only way
to be accurate is to use the ARS API function.
The date is actually an int of the number of days
from
January 1, 4713 BC to January 1, AD
Date/Time fields and universal and can use the
standard time functons to be converted.
Cheers
Ben
- --- Original Message --- -
From: Kirill Eitvid
kirill.eit...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Fri, 29 Jul 2011 19:50:46
John,
as far I remember it's the number of days passed
since 01.01.1970 for DATE
and number of seconds since 01.01.1970 00:00:00
for
DATETIME. Try it.
On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
**
I am getting closer :)
If the .arx value of a DATE field is 2455767
How does that get converted to human readable?
Meaning -- does anybody know the conversion
strategy?
1) Upload (which gets parsed for field names,
types etc...)
https://skitch.com/johnsundberg/fc1ye/kinetic-data
-
inc
2) Select fields you want to see
https://skitch.com/johnsundberg/fct9m/kinetic-data
-
inc
3) View
https://skitch.com/johnsundberg/fct95/kinetic-data
-
inc
4) Party!!!
-John
On Jul 24, 2011, at 4:03 PM, Mike Buck wrote:
**
Thank you
I'll take a look.
Kind regards
On Sun, Jul 24, 2011 at 11:59 AM, Misi
Mladoniczky m...@rrr.se wrote:
Hi,
We have a tool that can do something like that,
and more.
It is called RRR|ArxToHTML, and can be
downloaded from:
https://www.rrr.se/cgi/tools/main#rrrArxToHTML
You will get the best result if you have a
def-file with the
form-definition, as it will allow the tool to
sort field by the form
layout, use labels instead of database names,
selection field values etc.
You will get a result list with the normal
entry-list-fields and links to
individual records.
The quick way to use it to convert an ARX-file
to a table is to run it
like this:
rrrArxToHTML.exe -a xxx.arx -glf ALL -l
xxx.html
This will create a single HTML-file with a
table
including all fields of
the ARX-file.
Best Regards - Misi, RRR AB,
http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I.
Award
at WWRUG10):
* RRR|License - Not enough Remedy licenses?
Save
money by optimizing.
* RRR|Log - Performance issues or elusive bugs?
Analyze your Remedy logs.
It would be SO good to view ARX files,
without
having to import to the
target form, in order see all the data.
Is anyone willing to share a utility, or
build
one to share, which will
parse an ARX file and present it in an easy
to
digest form?
The data could be presented with column
headers in notepad for example,
or
even better in Excel (similar to how a CSV
file is presented).
This would be a really fantastic tool for
code
reviews and carry out
pre-deployment checks.
I really do hope someone is able to help:)
Thanks very much
Mike
__
_
UNSUBSCRIBE or access ARSlist Archives at
www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where
the Answers Are
__
_
UNSUBSCRIBE or access ARSlist Archives at
www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where
the
Answers Are
_attend WWRUG11 www.wwrug.com ARSlist: Where
the
Answers Are_
--
John Sundberg
Kinetic Data, Inc.
Building a Better Service Experience
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930 I www.kineticdata.com
_attend WWRUG11 www.wwrug.com ARSlist: Where
the
Answers Are_
--
Best regards, Kirill
__
_
UNSUBSCRIBE or access ARSlist Archives at
www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the
Answers Are
___
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Re: ARX File Reader Utility
Again, if you research Julian dates you will see that there are several different commonly accepted algorithms - all yeilding different results. I personally would not trust that the Ruby alogorithm matches the ARS algorithm. So, I would tend to use the ARS algorithm since they have a nice f() for converting it anyhow. I don't mind supplying a small binary that converts these types of dates and you can check random (arbirary) dates against Ruby and the binary to see that the returned values match (especially for the negative numbers). Contact me off-list if you want it. It will require API dlls/so and all dependencies of that as these incidental functions are not separated in the AR API libs. Cheers Ben - --- Original Message --- - From: :arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Sent: Fri, 29 Jul 2011 12:26:14 OK - a bit of digging on dates and 4713 -- it appears to be a Julian date. Solved: Ruby require 'Date' jruby-1.6.3 :024 Date.jd_to_civil(2455767) = [2011, 7, 24] -John On Jul 29, 2011, at 12:01 PM, Grooms, Frederick W wrote: From the Docs Date and time fields There are three types of date and time fields: Date/time fields Store calendar dates and time together. You can set the display type to Date Only or Time Only so that the user sees only the date or time. AR System stores date/time values as the integer number of seconds since 00:00:00 GMT, January 1, 1970. Dates from January 1, 1970 through January 18, 2038 GMT are valid in date/time fields. If the user enters only a time, then the current date is assumed. If the user enters only a date, then the time defaults to 12:00:00 AM. Date fields Store date information only, as the number of days from the beginning of its range. Use a Date field when you want to compare two dates or perform calculations based on the date, such as calculating the number of days between two dates. Users can enter dates from January 1, 4713 B.C. to January 1, A.D. in the Date field. Time fields Store time information only, as the number of seconds from 12:00:00 AM. Use a time field to compare two times or perform calculations based on time, such as the number of seconds elapsed. The value in a time field is independent of the time zone. While a date/time field adjusts the displayed value to reflect the user's time zone, the time value in a time field remains unchanged when displayed on the client. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid Sent: Friday, July 29, 2011 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: ARX File Reader Utility ** John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. -Original Message- On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data- inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data- inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data- inc 4) Party!!! -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com -Original Message- On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards -Original Message- On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a table including all fields of the ARX-file. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. -Original Message- It would be SO good to view ARX files, without having to import to the target form, in order see all the data. Is anyone willing to share a utility, or build one
use telnet to verify remedy port 0 doesn't work
Hi All, Usually we use telnet ip port to verify the connectivity. But my local Remedy server is using port 0 with port mapper, where telnet ip 0 doesn't work. Anybody knows why? Thanks a lot! MZ -- View this message in context: http://old.nabble.com/use-telnet-to-verify-remedy-port-0-doesn%27t-work-tp32161581p32161581.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARX File Reader Utility
Ben, Thx... So far my testing is showing Ruby does a fine job with the Julian date conversion. I am not so sure I am interested in a Remedy Julian function -- is that not the same group that wrote the nice GUID generator? #_ included? (It is 7 year old bug now) -John On Jul 29, 2011, at 2:52 PM, Ben Chernys wrote: Again, if you research Julian dates you will see that there are several different commonly accepted algorithms - all yeilding different results. I personally would not trust that the Ruby alogorithm matches the ARS algorithm. So, I would tend to use the ARS algorithm since they have a nice f() for converting it anyhow. I don't mind supplying a small binary that converts these types of dates and you can check random (arbirary) dates against Ruby and the binary to see that the returned values match (especially for the negative numbers). Contact me off-list if you want it. It will require API dlls/so and all dependencies of that as these incidental functions are not separated in the AR API libs. Cheers Ben - --- Original Message --- - From: :arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Sent: Fri, 29 Jul 2011 12:26:14 OK - a bit of digging on dates and 4713 -- it appears to be a Julian date. Solved: Ruby require 'Date' jruby-1.6.3 :024 Date.jd_to_civil(2455767) = [2011, 7, 24] -John On Jul 29, 2011, at 12:01 PM, Grooms, Frederick W wrote: From the Docs Date and time fields There are three types of date and time fields: Date/time fields Store calendar dates and time together. You can set the display type to Date Only or Time Only so that the user sees only the date or time. AR System stores date/time values as the integer number of seconds since 00:00:00 GMT, January 1, 1970. Dates from January 1, 1970 through January 18, 2038 GMT are valid in date/time fields. If the user enters only a time, then the current date is assumed. If the user enters only a date, then the time defaults to 12:00:00 AM. Date fields Store date information only, as the number of days from the beginning of its range. Use a Date field when you want to compare two dates or perform calculations based on the date, such as calculating the number of days between two dates. Users can enter dates from January 1, 4713 B.C. to January 1, A.D. in the Date field. Time fields Store time information only, as the number of seconds from 12:00:00 AM. Use a time field to compare two times or perform calculations based on time, such as the number of seconds elapsed. The value in a time field is independent of the time zone. While a date/time field adjusts the displayed value to reflect the user's time zone, the time value in a time field remains unchanged when displayed on the client. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid Sent: Friday, July 29, 2011 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: ARX File Reader Utility ** John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. -Original Message- On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody know the conversion strategy? 1) Upload (which gets parsed for field names, types etc...) https://skitch.com/johnsundberg/fc1ye/kinetic-data- inc 2) Select fields you want to see https://skitch.com/johnsundberg/fct9m/kinetic-data- inc 3) View https://skitch.com/johnsundberg/fct95/kinetic-data- inc 4) Party!!! -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com -Original Message- On Jul 24, 2011, at 4:03 PM, Mike Buck wrote: ** Thank you I'll take a look. Kind regards -Original Message- On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky wrote: Hi, We have a tool that can do something like that, and more. It is called RRR|ArxToHTML, and can be downloaded from: https://www.rrr.se/cgi/tools/main#rrrArxToHTML You will get the best result if you have a def-file with the form-definition, as it will allow the tool to sort field by the form layout, use labels instead of database names, selection field values etc. You will get a result list with the normal entry-list-fields and links to individual records. The quick way to use it to convert an ARX-file to a table is to run it like this: rrrArxToHTML.exe -a xxx.arx -glf ALL -l xxx.html This will create a single HTML-file with a
Re: use telnet to verify remedy port 0 doesn't work
port 0 means it is using the port mapper to dynamically assign any port. You have to query the portmapper to find out what port it is on. Take a look at the rpcinfo command available on some OSes http://technet.microsoft.com/en-us/library/cc779799%28WS.10%29.aspx something like rpcinfo -p yourserver should return program vers proto port 102 tcp111 portmapper 102 udp111 portmapper 3906001 tcp 4406 3906002 tcp 4406 3906003 tcp 4406 3906004 tcp 4406 3906005 tcp 4406 and so on so try port 4406, in this example, as I believe 390600 is a remedy RPC program # Hope that helps! Brien On 7/29/2011 12:00 PM, maggie2007 wrote: Hi All, Usually we use telnetip port to verify the connectivity. But my local Remedy server is using port 0 with port mapper, where telnet ip 0 doesn't work. Anybody knows why? Thanks a lot! MZ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Friday Humor
All: I received an email this week requesting a report of all upcoming scheduled and unscheduled maintenance. :) --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Friday Humor
You could always send the reply back with all sorts of horrific unscheduled maintenance (catastrophic outages) on it... preferably for 2 August when some people think that the country will implode. It depends a lot on the sense of humor that you _think_ the recipient has. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Friday, July 29, 2011 2:17 PM To: arslist@ARSLIST.ORG Subject: Friday Humor ** All: I received an email this week requesting a report of all upcoming scheduled and unscheduled maintenance. :) --Phil _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARX File Reader Utility
HI John NO doubt it is the same group. :) Hard to call an ARS GUID a GUID isn't it? But if you mean the bug that they had of generating bad (SQL) characters, that was fixed. If you mean that it ain't a GUID. Well. What can we say about that? They certainly did not copy the well document algorithms for generating a GUID now did they? But then they did save a few bytes. :) It really doesn't matter is the Remedy f() is right or wrong as long as any date you feed another f() returns the same integer that the Remedy f() expects and vice versa. If you feed it to the Remedy f() that if there is an error it is the fault of the Remedy f(). I presume to test you have a small form that converts the integers to dates and vice versa and you compare these results with the Ruby f() returns. In any event, it is your utility, so it's your decision. Just my two cents worth. Meta-Update uses the ARS f() to convert date only fields and the standard c f() to convert date/time fields. BTW: The word Julian used to mean something completly different - at least to me: a readable date in the form YYDDD as used in mainframes before (and after!) Y2K - and yes, Meta-Update handles even these types of dates. Given the history of ARS it is likely that they copied the Oracle algorithm anyhow. Cheers Ben - --- Original Message --- - From: John Sundberg john.sundb...@kineticdata.com To: arslist@ARSLIST.ORG Sent: Fri, 29 Jul 2011 15:09:21 Ben, Thx... So far my testing is showing Ruby does a fine job with the Julian date conversion. I am not so sure I am interested in a Remedy Julian function -- is that not the same group that wrote the nice GUID generator? #_ included? (It is 7 year old bug now) -John On Jul 29, 2011, at 2:52 PM, Ben Chernys wrote: Again, if you research Julian dates you will see that there are several different commonly accepted algorithms - all yeilding different results. I personally would not trust that the Ruby alogorithm matches the ARS algorithm. So, I would tend to use the ARS algorithm since they have a nice f() for converting it anyhow. I don't mind supplying a small binary that converts these types of dates and you can check random (arbirary) dates against Ruby and the binary to see that the returned values match (especially for the negative numbers). Contact me off-list if you want it. It will require API dlls/so and all dependencies of that as these incidental functions are not separated in the AR API libs. Cheers Ben - --- Original Message --- - From: :arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Sent: Fri, 29 Jul 2011 12:26:14 OK - a bit of digging on dates and 4713 -- it appears to be a Julian date. Solved: Ruby require 'Date' jruby-1.6.3 :024 Date.jd_to_civil(2455767) = [2011, 7, 24] -John On Jul 29, 2011, at 12:01 PM, Grooms, Frederick W wrote: From the Docs Date and time fields There are three types of date and time fields: Date/time fields Store calendar dates and time together. You can set the display type to Date Only or Time Only so that the user sees only the date or time. AR System stores date/time values as the integer number of seconds since 00:00:00 GMT, January 1, 1970. Dates from January 1, 1970 through January 18, 2038 GMT are valid in date/time fields. If the user enters only a time, then the current date is assumed. If the user enters only a date, then the time defaults to 12:00:00 AM. Date fields Store date information only, as the number of days from the beginning of its range. Use a Date field when you want to compare two dates or perform calculations based on the date, such as calculating the number of days between two dates. Users can enter dates from January 1, 4713 B.C. to January 1, A.D. in the Date field. Time fields Store time information only, as the number of seconds from 12:00:00 AM. Use a time field to compare two times or perform calculations based on time, such as the number of seconds elapsed. The value in a time field is independent of the time zone. While a date/time field adjusts the displayed value to reflect the user's time zone, the time value in a time field remains unchanged when displayed on the client. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kirill Eitvid Sent: Friday, July 29, 2011 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: ARX File Reader Utility ** John, as far I remember it's the number of days passed since 01.01.1970 for DATE and number of seconds since 01.01.1970 00:00:00 for DATETIME. Try it. -Original Message- On Fri, Jul 29, 2011 at 7:43 PM, John Sundberg wrote: ** I am getting closer :) If the .arx value of a DATE field is 2455767 How does that get converted to human readable? Meaning -- does anybody
Re: 7.6.4 MidTier URL To Incident
If you are using view fields, you should be able to use an active link to do a set fields to the view field. Set it to the url of the incident. I haven't tried it for this particular case, but I have used the set fields with a view field for other things. I don't think you want to be clicking a url though - maybe a button or a selection from a table. You should be able to find more info in the workflow guide. James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Friday Humor - 2
A U.S. Congressman was seated next to a Remedy Consultant on an airplane so he turned to him and said, Do you want to talk? Flights go quicker if you strike up a conversation with your fellow passenger. Obviously annoyed, the Remedy Consultant, who had just started to read his 7.6.04 upgrade document, replied to the total stranger, What would you want to talk about? Oh, I don't know, said the congressman. How about global warming, universal health care, or the debt ceiling? as he smiled smugly. OK, he said. Those could be interesting topics, but let me ask you a question first. A horse, a cow, and a deer all eat the same stuff - grass. Yet a deer excretes little pellets, while a cow turns out a flat patty, and a horse produces clumps. Why do you suppose that is? The legislator, visibly surprised by the Remedy Consultant's intelligence, thinks about it and says, Hmmm, I have no idea. To which the Remedy Consultant replies, Do you really feel qualified to discuss global warming, universal health care, or the economy, when you don't know poop? Think about this when you are on your plane to DC for WWRUG11 in September! Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html http://www.wwrug11.com/contact_phil.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Friday Humor - 2
That's a good one, Phil. Although I do know poop, I won't go on about it on this thread. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista Sent: Friday, July 29, 2011 4:52 PM To: arslist@ARSLIST.ORG Subject: Friday Humor - 2 ** A U.S. Congressman was seated next to a Remedy Consultant on an airplane so he turned to him and said, Do you want to talk? Flights go quicker if you strike up a conversation with your fellow passenger. Obviously annoyed, the Remedy Consultant, who had just started to read his 7.6.04 upgrade document, replied to the total stranger, What would you want to talk about? Oh, I don't know, said the congressman. How about global warming, universal health care, or the debt ceiling? as he smiled smugly. OK, he said. Those could be interesting topics, but let me ask you a question first. A horse, a cow, and a deer all eat the same stuff - grass. Yet a deer excretes little pellets, while a cow turns out a flat patty, and a horse produces clumps. Why do you suppose that is? The legislator, visibly surprised by the Remedy Consultant's intelligence, thinks about it and says, Hmmm, I have no idea. To which the Remedy Consultant replies, Do you really feel qualified to discuss global warming, universal health care, or the economy, when you don't know poop? Think about this when you are on your plane to DC for WWRUG11 in September! Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Friday Humor - 2
Hi Phil, Someone once told me that if you sit next to any of the 535 people in Congress on a plane that none would say hello. Stan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista Sent: Friday, July 29, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: Friday Humor - 2 ** A U.S. Congressman was seated next to a Remedy Consultant on an airplane so he turned to him and said, Do you want to talk? Flights go quicker if you strike up a conversation with your fellow passenger. Obviously annoyed, the Remedy Consultant, who had just started to read his 7.6.04 upgrade document, replied to the total stranger, What would you want to talk about? Oh, I don't know, said the congressman. How about global warming, universal health care, or the debt ceiling? as he smiled smugly. OK, he said. Those could be interesting topics, but let me ask you a question first. A horse, a cow, and a deer all eat the same stuff - grass. Yet a deer excretes little pellets, while a cow turns out a flat patty, and a horse produces clumps. Why do you suppose that is? The legislator, visibly surprised by the Remedy Consultant's intelligence, thinks about it and says, Hmmm, I have no idea. To which the Remedy Consultant replies, Do you really feel qualified to discuss global warming, universal health care, or the economy, when you don't know poop? Think about this when you are on your plane to DC for WWRUG11 in September! Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html _ No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1390 / Virus Database: 1518/3796 - Release Date: 07/29/11 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Write contents of a field to a file
Hi All, I was wondering what would be the best way to write the contents of a character field to a file? The search on the archive keeps on timing out so I am writing to the list. To re-iterate I have a character field the contents of which I would like to write to a file in Windows environment. This will be done on the client and not the server. I am looking to do this only via the User Tool and not through the Mid-Tier at the moment. User Tool v 7.6x, Windows any version ranging from XP to Windows 7, no Windows Vista. Many thanks Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Friday Humor - 2
Hi Stan, I can believe that. The exception to the rule would be the owner of the property next to me, the Hon. Lloyd Doggett who along with his wife, Libby, sent me (unsolicited) a flag flown over our Nation's Capitol building (with certificate) on the event of each of my Daughter's births as well as a personal (handwritten) letter of congratulations (he has daughters too) from both of them. Very nice (and fiscally responsible) people and thoughtful considering I can't even vote for him (I am not in his district). Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Stanley Feinstein st...@projectremedies.com Date: Fri, 29 Jul 2011 17:02:25 -0400 To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - 2 Hi Phil, Someone once told me that if you sit next to any of the 535 people in Congress on a plane that none would say hello. Stan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista Sent: Friday, July 29, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: Friday Humor - 2 ** A U.S. Congressman was seated next to a Remedy Consultant on an airplane so he turned to him and said, Do you want to talk? Flights go quicker if you strike up a conversation with your fellow passenger. Obviously annoyed, the Remedy Consultant, who had just started to read his 7.6.04 upgrade document, replied to the total stranger, What would you want to talk about? Oh, I don't know, said the congressman. How about global warming, universal health care, or the debt ceiling? as he smiled smugly. OK, he said. Those could be interesting topics, but let me ask you a question first. A horse, a cow, and a deer all eat the same stuff - grass. Yet a deer excretes little pellets, while a cow turns out a flat patty, and a horse produces clumps. Why do you suppose that is? The legislator, visibly surprised by the Remedy Consultant's intelligence, thinks about it and says, Hmmm, I have no idea. To which the Remedy Consultant replies, Do you really feel qualified to discuss global warming, universal health care, or the economy, when you don't know poop? Think about this when you are on your plane to DC for WWRUG11 in September! Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html _ No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1390 / Virus Database: 1518/3796 - Release Date: 07/29/11 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Friday Humor - 2
Hi Phil, I guess there's an exception to every rule. I sat with a Congresswoman from a district in Missouri once who was nice, but she thought that for most part, that comment was right on. She said the flaming nuts (her term) (however you want to categorize their views on fiscal responsibility), some of whom were on the same flight, wouldn't talk with anyone. Have a good weekend Phil. Stan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com Sent: Friday, July 29, 2011 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - 2 Hi Stan, I can believe that. The exception to the rule would be the owner of the property next to me, the Hon. Lloyd Doggett who along with his wife, Libby, sent me (unsolicited) a flag flown over our Nation's Capitol building (with certificate) on the event of each of my Daughter's births as well as a personal (handwritten) letter of congratulations (he has daughters too) from both of them. Very nice (and fiscally responsible) people and thoughtful considering I can't even vote for him (I am not in his district). Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Stanley Feinstein st...@projectremedies.com Date: Fri, 29 Jul 2011 17:02:25 -0400 To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - 2 Hi Phil, Someone once told me that if you sit next to any of the 535 people in Congress on a plane that none would say hello. Stan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista Sent: Friday, July 29, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: Friday Humor - 2 ** A U.S. Congressman was seated next to a Remedy Consultant on an airplane so he turned to him and said, Do you want to talk? Flights go quicker if you strike up a conversation with your fellow passenger. Obviously annoyed, the Remedy Consultant, who had just started to read his 7.6.04 upgrade document, replied to the total stranger, What would you want to talk about? Oh, I don't know, said the congressman. How about global warming, universal health care, or the debt ceiling? as he smiled smugly. OK, he said. Those could be interesting topics, but let me ask you a question first. A horse, a cow, and a deer all eat the same stuff - grass. Yet a deer excretes little pellets, while a cow turns out a flat patty, and a horse produces clumps. Why do you suppose that is? The legislator, visibly surprised by the Remedy Consultant's intelligence, thinks about it and says, Hmmm, I have no idea. To which the Remedy Consultant replies, Do you really feel qualified to discuss global warming, universal health care, or the economy, when you don't know poop? Think about this when you are on your plane to DC for WWRUG11 in September! Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html _ No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1390 / Virus Database: 1518/3796 - Release Date: 07/29/11 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are - No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1390 / Virus Database: 1518/3796 - Release Date: 07/29/11 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: JOB: Remedy Developers and Consultants Needed Immediately (San Diego, United States, Bahrain)
Nice. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: JOB: Remedy Developers and Consultants Needed Immediately (San Diego, United States, Bahrain)
Sent from Howard's iPad 2a On Jul 29, 2011, at 7:07 PM, Sam Albury trei...@hotmail.com wrote: Nice. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM multi tenancy - customer company vs operating company needs
Ø I recall hearing about a place in 7.6.04 to specify one company as hierarchically above another, but have not had time to see if it exists. New in AR System 7.6.0x is hierarchical groups: 'Hierarchical group relationships for access control You can now define a parent-child relationship between access control groups to simplify permissions management. When this is defined, and when the object properties allow for permission inheritance, object permissions assigned to the child group are also granted to the parent group. A group hierarchy can also be applied dynamically during row-level security processing to grant permission to a parent group, if the appropriate object properties are enabled. See the Form and Application Objects Guide, Using a parent group for permissions inheritance.' 17-Aug-2010 What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, July 28, 2011 02:11 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM multi tenancy - customer company vs operating company needs ** Thanks Strauss, I'll take a look. Go Mean Green Eagles. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, July 28, 2011 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM multi tenancy - customer company vs operating company needs If you don't mind the pain, you could try to digest what we built - documented at http://arsweb4.ars.unt.edu/index_prod.htm under the section UNT-Specific Documentation for Multi-Tenancy in the UNT BMC Remedy ITSM 7.x system. It has held up in production for over three years now, so we are carrying it over to the upgraded 7.6.04.01 system... as-is. I have not seen a practical use yet in our environment for the extension to Vendor Assignee Groups (60900) in 7.6.04; we continue to push what we need into Assignee Groups (112) instead. Vendor Assignee Groups might turn out to be the correct tool to accomplish what you need to do in your environment, however. I recall hearing about a place in 7.6.04 to specify one company as hierarchically above another, but have not had time to see if it exists. That might help me to create a super-company over all of my separate companies defined for each directorate in the Computing Center. Assuming that worked, I would be surprised if it could cross company-type boundaries. I don't even know if it made it into the release, given that the multi-tenancy doc has not changed since 7.6.00. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, July 28, 2011 1:44 PM To: arslist@ARSLIST.ORG Subject: ITSM multi tenancy - customer company vs operating company needs ** ITSM 7.5.01 We are a fairly large enterprise and use multi-tenancy to control access to multiple operating companies' data. So we do not give any one unrestricted access to control access to the different operating companies. However, our associates from both companies - particularly our central Service Desk work with multiple customer companies and have to open incidents for those customers. BMC support is telling us that we would have to add all those hundreds of customer companies to every ones access restrictions for that company to show up on the customer selection. In our current environment, I have a workaround where we add public to those customer company records - but this is not sustainable long term. I was hoping this would have changed in 7.6.04 but it does not, so all I can do is open an RFC :( Does anyone else have this issue with the inflexibility of access restrictions between different company types, i.e. needing operating companies separate but customer companies open and public? Does anyone else recommend a solution? I'm currently adding public manually. But I'm thinking of adding a filter to push this on submission of Customer Type Company. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ | The information transmitted is intended only for the person or entity to which it is
Re: ITSM multi tenancy - customer company vs operating company needs
Thanks for the confirmation of where to look; I have been far too busy swatting demonic manifestations in the 7.6.04.01 upgrade experience to try out anything new just for fun. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, July 29, 2011 7:55 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM multi tenancy - customer company vs operating company needs ** Ø I recall hearing about a place in 7.6.04 to specify one company as hierarchically above another, but have not had time to see if it exists. New in AR System 7.6.0x is hierarchical groups: 'Hierarchical group relationships for access control You can now define a parent-child relationship between access control groups to simplify permissions management. When this is defined, and when the object properties allow for permission inheritance, object permissions assigned to the child group are also granted to the parent group. A group hierarchy can also be applied dynamically during row-level security processing to grant permission to a parent group, if the appropriate object properties are enabled. See the Form and Application Objects Guide, Using a parent group for permissions inheritance.' 17-Aug-2010 What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, July 28, 2011 02:11 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM multi tenancy - customer company vs operating company needs ** Thanks Strauss, I'll take a look. Go Mean Green Eagles. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, July 28, 2011 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM multi tenancy - customer company vs operating company needs If you don't mind the pain, you could try to digest what we built - documented at http://arsweb4.ars.unt.edu/index_prod.htm under the section UNT-Specific Documentation for Multi-Tenancy in the UNT BMC Remedy ITSM 7.x system. It has held up in production for over three years now, so we are carrying it over to the upgraded 7.6.04.01 system... as-is. I have not seen a practical use yet in our environment for the extension to Vendor Assignee Groups (60900) in 7.6.04; we continue to push what we need into Assignee Groups (112) instead. Vendor Assignee Groups might turn out to be the correct tool to accomplish what you need to do in your environment, however. I recall hearing about a place in 7.6.04 to specify one company as hierarchically above another, but have not had time to see if it exists. That might help me to create a super-company over all of my separate companies defined for each directorate in the Computing Center. Assuming that worked, I would be surprised if it could cross company-type boundaries. I don't even know if it made it into the release, given that the multi-tenancy doc has not changed since 7.6.00. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, July 28, 2011 1:44 PM To: arslist@ARSLIST.ORG Subject: ITSM multi tenancy - customer company vs operating company needs ** ITSM 7.5.01 We are a fairly large enterprise and use multi-tenancy to control access to multiple operating companies' data. So we do not give any one unrestricted access to control access to the different operating companies. However, our associates from both companies - particularly our central Service Desk work with multiple customer companies and have to open incidents for those customers. BMC support is telling us that we would have to add all those hundreds of customer companies to every ones access restrictions for that company to show up on the customer selection. In our current environment, I have a workaround where we add public to those customer company records - but this is not sustainable long term. I was hoping this would have changed in 7.6.04 but it does not, so all I can do is open an RFC :( Does anyone
Re: Customer search and hover display in Incident form
Thanks to your hints I now have the On Hover actions for Customer and Contact
displaying Login ID and Desk Location, and I have the Auto Complete working for
Login ID and Direct Contact Login Name. I rated it Easy-Button easy compared
to some of the other code I'm working on, directly attributable to your notes.
The ALs for attaching the menu to Login ID/Name even take care of moving the
cursor focus to them for me.
I did find a sneaky way to minimize the code for Login ID; use Login ID to
search CTP:People and return Corporate ID, then throw it into Customer and fire
the OOTB active link guides used for that field. It's a similar process for
HPD:Help Desk Dialog, although you have to backfill Login ID afterwards. This
way all of the rest of the searching and field population is in the hands of
OOTB guides, including pop-ups in CTM:Search People when you have a login name
lead to someone with more than one People/User record (multiple corporate ID
matches). This saved me from re-developing and implementing all of the custom
ALs and AL Guides that I built to add Login ID to the Customer and Contact
search routines in ITSM 7.6.00/7.6.03 during testing. ANYTHING to make the
next patch/Sp/upgrade easier than this one.
I still had to use AL and Filter logging via the User Tool to figure most of
this out - the web substitute is atrocious. That means crashing the User Tool
several dozen times a day as it struggles to load and operate the Incident
form, but it beats the heck out of the alternative. I'm not looking forward to
fighting the Incident Console, which won't load in the User Tool at all, but
our helpdesk is going nuts because it mixes Assigned and Owned Incidents
together with no possible filter (like the Role toggle in 7.0.02/3) and they
are demanding relief. At least it was easy to unhide the Assigned Group and
Owner Group columns for them.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, July 27, 2011 5:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Customer search and hover display in Incident form
** I may have to copy your notes regarding the Login Name. We haven't figure
out the full requirement yet but my users are use to using the person's
username.
Win 7 and IE 9 should be super speedy. I have not seen the dialog slowness yet
(Win 7 / IE 8). I just did a quick check and the time was nothing like what
you describe (although the system is not under any load and we have minimal
config at this point). I'll keep my eyes open for this.
Jason
On Wed, Jul 27, 2011 at 7:19 AM, strauss
stra...@unt.edumailto:stra...@unt.edu wrote:
**
Thanks for the information! I have not looked at any of these features before,
so it's all new to me.
The Login Name integration is old hat - in ITSM 7.0.02/3 I had to add back in
BOTH Login Name and Corporate ID, and the custom code to do that is still on
the server since this is an upgrade. It's just a question of whether to add
Login name to the new Customer workflow, or just re-activate the custom ALs for
Login Name (leaving those for Corporate ID disabled since BMC added that to
Customer).
The most perplexing part will be adding it to the new HPD:Help Desk Dialogs
form, since the dialogs used to be part of the base HPD:Help Desk form. BTW,
the HPD:Help Desk Dialogs form is turning out to be a lousy design in the new
mid-tier - it is giving us HUGE performance hits on loading the dialogs,
whereas the base form and consoles are FAST. Anything that opens as a dialog
is a slug, but the HPD:Help Desk Dialogs form takes up to 1 minute to load and
45 seconds to Save and close (worst times observed in IE9 on Windows 7).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Miller
Sent: Wednesday, July 27, 2011 1:37 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Customer search and hover display in Incident form
** The hover uses an HTML template that is stored in the AR System Resource
Definitions form ('Name' = HPDCustomerTooltip.html). There is an Active Link
(HPD:INC:HoverField_ContactInfo) that does a Set Fields using the TEMPLATE()
function to a View Field to call the HTML template. This Set Fields is where
you map the fields to the tags in the HTML. After that there is a Message
action of Tool Tip to show the hover result. Some of the details can be found
on pg. 380 of the 7.6.04 Form and Application Objects Guide.
The Auto Complete only works in MT but it is configured in Dev Studio (pg. 320,
7.6.04 Form and Application Objects Guide). It is showing the results of an
Re: ITSM multi tenancy - customer company vs operating company needs
The question is does ITSM take advantage of the feature yet? I am sure one could change the Group record for a Company directly to adjust the hierarchy but I am wondering what kind of unexpected behavior that may cause? Jason On Jul 29, 2011 5:54 PM, Easter, David david_eas...@bmc.com wrote: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
