user override session
Hi List, When a same user login from diff machines ideally he should get a message session override but its not happening for 7.5.06 can anyone suggest pls Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Seimens ACD
Today we are planning to use the User Tool. Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: user override session
If the user is an Administrator then they will not get the message -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Thursday, August 18, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: user override session Hi List, When a same user login from diff machines ideally he should get a message session override but its not happening for 7.5.06 can anyone suggest pls Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: user override session
If the user has a fixed license, they don't receive an override message, because fixed licenses can log in from multiple machines simultaneously. If the user has a floating license, they receive an override message because they are using a token, and floating license users are only allowed to use one token at a time. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 18, 2011 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: user override session If the user is an Administrator then they will not get the message -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Thursday, August 18, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: user override session Hi List, When a same user login from diff machines ideally he should get a message session override but its not happening for 7.5.06 can anyone suggest pls Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Seimens ACD
If memory serves from doing a WUT screen pop integration many years ago (using Avaya) it went something like the below. This was simply how we approached it and got it functioning, not saying this is the only (or best) way to do it. The big gotcha to this approach is going to be: 1.) Availability of a local ACD client to initiate the run process to kick the WUT into action. Assumption is that the ACD client can initiate a run process command at the time of the incoming call. 2.) Deprecation of support for WUT Macros. I think they're still in the user tool, but not sure of the extent of usability as they are no longer supported. 3.) ACD must collect a unique person identifier that can be used to select the person on whatever form you're trying to pop (ie, if you're trying to pop incident and you have it configured to search by corporate id, you'll need to collect their corporate id from the ACD system.) High Level Steps (Bear in mind it's been 5+ years since we did this so it's a little hazy and may have some gaps/errors but you'll get the idea on approach): 1.) Configure your WUT Macro to search the target form for a person based on the unique Id that will be passed from the ACD. 2.) Ensure the macro has an input parameter for the unique id. 3.) Call comes into the ACD and the IVR collects unique person identifier. 4.) ACD client initiates a command line call to enact a run macro command in WUT (can't remember if we made the assumption that the WUT would always be open during business hours or if we also opened WUT via command line) 5.) end result is the command line opens the desired form and initiates the person population via the input unique id parameter and pops the form with person information populated. All this being said, if you simply use the midtier all you have to do is have the ACD build a dynamic URL to open the target form with your person identifiers as URL parameters, then open the URL... much easier. Nathan Aker ITSM Solution Architect McAfee, Inc. Direct: 972.963.7611 Mobile: 469.644.7402 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, August 17, 2011 1:36 PM To: arslist@ARSLIST.ORG Subject: Seimens ACD We want to use the Siemens ACD to pop the users information to the 1st level support when the answer the phone. Do we need anything Remedy wise? We have Remedy 7.5 and a SQL Db. What are some gotchas that I need to br aware of. Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Blank incoming emails
Hi All, I am having an issue where an occasional email is coming into Remedy, the record is created in the AR System Email Messages, but the message body is blank. Best I can tell these are html formatted emails using the Content-Type: text/html; charset=ISO-8859-1 character set. Has anyone encountered this issue? If so what is the cause/fix? ARS 6.3 patch 24 SunOS 5.9 Oracle 9.2 Java 1.424 Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: user override session
Is it a fixed license that allows a user to login from multiple machines or is it a fixed license and being in the Administrator group? Jason On Thu, Aug 18, 2011 at 7:28 AM, Meyer, Jennifer L jennifer.me...@nc.govwrote: If the user has a fixed license, they don't receive an override message, because fixed licenses can log in from multiple machines simultaneously. If the user has a floating license, they receive an override message because they are using a token, and floating license users are only allowed to use one token at a time. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 18, 2011 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: user override session If the user is an Administrator then they will not get the message -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Thursday, August 18, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: user override session Hi List, When a same user login from diff machines ideally he should get a message session override but its not happening for 7.5.06 can anyone suggest pls Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Blank incoming emails
Mark, I have seen this before, and it's rare. The mail is coming in as multiple MIME attachments, but the Mime-separator string in the email message header is not being detected properly. You will occasionally find a second email with the same time stamp that has all the content but no sender or other missing headers. I have not seen this on Windows/MAPI servers but have on Unix. There is a fix! Edit the email.properties file and add MBOXFromLineWith-At-The-Rate-Sign= . Agh! I cannot remember if you need to set it to false or true! But which ever one you have in email properties now, try the other way :-) Took me days to find that a few years ago Doug -- Doug Blair +1 224-558-5462 Sent from my iPad2 Any typos, misspellings or non sequiturs are all Steve Jobs' fault :-) On Aug 18, 2011, at 9:33 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, I am having an issue where an occasional email is coming into Remedy, the record is created in the AR System Email Messages, but the message body is blank. Best I can tell these are html formatted emails using the Content-Type: text/html; charset=ISO-8859-1 character set. Has anyone encountered this issue? If so what is the cause/fix? ARS 6.3 patch 24 SunOS 5.9 Oracle 9.2 Java 1.424 Thanks Mark Mark Brittain Remedy Developer NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Win CSV Linux AIE?
We have a Windows system that stores some data - we are going to bring that data into the CMDB. The process goes something like this: 1.) Windows job creates CSV 2.) Automated process pushes file to Linux box 3.) AIE Imports file 4.) Reconciliation, etc What I am not sure of is how to deal with the DOS Unix ascii conversion when this is automated. I normally run the unix command dos2unix on CSV files prior to AIE imports. BMC has advised us this is necessary for AIE imports to work, and it is in line with everything else on *nix that needs DOS ascii files converted. But this can't be an unusual problem - so has anyone else dealt with this? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Blank incoming emails
Do you have the full inbound email in the attachments or the HTML Body? I have seen this (especially from Exchange) where they send a that is HTML only. Basically if a message has a Content section that is text/plain then that section is put into the Plain Text Body field while the text/html is put into the HTML Body field. You could add workflow on Submit (where the Plain Text Body is empty and the HTML Body is not) to fill in the Plain Text Body. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, August 18, 2011 9:34 AM To: arslist@ARSLIST.ORG Subject: Blank incoming emails ** Hi All, I am having an issue where an occasional email is coming into Remedy, the record is created in the AR System Email Messages, but the message body is blank. Best I can tell these are html formatted emails using the Content-Type: text/html; charset=ISO-8859-1 character set. Has anyone encountered this issue? If so what is the cause/fix? ARS 6.3 patch 24 SunOS 5.9 Oracle 9.2 Java 1.424 Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM WSDL
Hi, Is there any documentation on integrations with SRM 7.6.4 using WSDL? We passing info from 'System A' to SRM to generate a SR/WO using WSDL. One person recommended passing the data from System A to a staging form. Not sure if we should pass the data to an AIF yet. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM WSDL
Review the workflow on the submit of the AIF form, If it is Active Links your integrations will not work, if it is filters it will work. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Aug 18, 2011 1:05 pm Subject: SRM WSDL ** Hi, Is there any documentation on integrations with SRM 7.6.4 using WSDL? We passing info from 'System A' to SRM to generate a SR/WO using WSDL. One person recommended passing the data from System A to a staging form. Not sure if we should pass the data to an AIF yet. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
JOB Repost: Crystal and .NET in Research Triangle Park, NC
Listers, A recruiter buddy of mine called today to inquire about the position below. I told him I would post it for him. If you're interested, please respond to mscha...@teksystems.com JOB SUMMARY: The Crystal Reports/Software Developer will primarily develop Crystal Reports utilizing MS Visual Studio, MS SQL Server, XML and in-house software platform. This developer will work closely with project managers, quality assurance engineers, business analysts, business users, release team and others within the corporate environment, so they must be a team player. The reports being generated are essentially mortgage borrower correspondences in a regulated environment, thus, the developer must be sharp, exacting and able to meet deadlines. This position also requires experience in writing code in Microsoft .NET (C# preferred) for some complex report requirements as well as unit tests for testing the reports. Occasional programming in other areas (web development, web services) might also be required. ESSENTIAL FUNCTIONS: 1. Design new software solutions utilizing MST software development practices. 2. Develop Crystal Reports for both web and windows environments utilizing Microsoft .NET (C#) and SQL Server 2005/2008. REQUIRED SKILLS AND ABILITIES: 1. At least 3 years experience using Crystal Reports 2. At least 3 years experience using Microsoft SQL Server (TSQL, ETL, and SSIS) 3. At least 1 years experience in Microsoft .NET environment (C#, ASP.Net, and TFS) 4. Experienced in relational data modeling principles and techniques 5. Designing reports that run in regulatory mission critical high volume settings 6. Ability to manage multiple projects and tasks simultaneously 7. Dedicated to completing assigned tasks on time 8. Excellent documentation, communication, interpersonal and time-management Experience in high volume batch processing design and support Experience in state and federal level compliance related projects Experience in financial lending industry Experience in mortgage servicing COMMUNICATION SKILLS: 1. Ability to effectively communicate with coworkers, peers, and management through written and verbal communication. 2. Ability to communicate with customers, internal departments, and other outside parties in a professional manner. Effectively communicate with business analysts, developers, and quality assurance staff in the resolution of technical problems MINIMUM QUALIFICATIONS: 1. 3 years related experience. 2. Bachelor's degree, preferably in Computer Science or a related field or equivalent experience. SPECIAL REQUIREMENTS: 1. Willing to work overtime, holidays and weekends as requested by management. ADDITIONAL NOTES: 1. No visa sponsorship is provided. 2. No relocation package is provided. Again, if you are interested in it, please respond to mscha...@teksystems.com. I'm just posting it for Mike. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: user override session
Everyone, Just to be clear Users who are Administrators (with a Fixed license and members of the Administrator group) AND Users who are Restricted Read users can log in from multiple machines simultaneously. All other users are restricted to be logged in from one machine (can be multiple tools) at a time. I hope this helps answer the question. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, August 18, 2011 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: user override session ** Is it a fixed license that allows a user to login from multiple machines or is it a fixed license and being in the Administrator group? Jason On Thu, Aug 18, 2011 at 7:28 AM, Meyer, Jennifer L jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote: If the user has a fixed license, they don't receive an override message, because fixed licenses can log in from multiple machines simultaneously. If the user has a floating license, they receive an override message because they are using a token, and floating license users are only allowed to use one token at a time. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 18, 2011 9:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: user override session If the user is an Administrator then they will not get the message -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Thursday, August 18, 2011 1:44 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: user override session Hi List, When a same user login from diff machines ideally he should get a message session override but its not happening for 7.5.06 can anyone suggest pls Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM WSDL
There is an OOB webservice (SRM:RequestInterface_WS ) through which you can create Service Requests. Summary and Title Instance ID are two attributes used to lookup the SRD. Thanks Mahesh On Thu, Aug 18, 2011 at 12:04 PM, Kathy Morris kathymorris...@aol.comwrote: ** ** Hi, Is there any documentation on integrations with SRM 7.6.4 using WSDL? We passing info from 'System A' to SRM to generate a SR/WO using WSDL. One person recommended passing the data from System A to a staging form. Not sure if we should pass the data to an AIF yet. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: user override session
My bad. I've never NOT had a fixed license. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, August 18, 2011 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: user override session ** Everyone, Just to be clear Users who are Administrators (with a Fixed license and members of the Administrator group) AND Users who are Restricted Read users can log in from multiple machines simultaneously. All other users are restricted to be logged in from one machine (can be multiple tools) at a time. I hope this helps answer the question. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, August 18, 2011 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: user override session ** Is it a fixed license that allows a user to login from multiple machines or is it a fixed license and being in the Administrator group? Jason On Thu, Aug 18, 2011 at 7:28 AM, Meyer, Jennifer L jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote: If the user has a fixed license, they don't receive an override message, because fixed licenses can log in from multiple machines simultaneously. If the user has a floating license, they receive an override message because they are using a token, and floating license users are only allowed to use one token at a time. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 18, 2011 9:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: user override session If the user is an Administrator then they will not get the message -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Thursday, August 18, 2011 1:44 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: user override session Hi List, When a same user login from diff machines ideally he should get a message session override but its not happening for 7.5.06 can anyone suggest pls Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Manage Software License Jobs
List, Does anyone out there know if there is a way to kill the software license job once it is kicked off. I do not see a stop button anywhere in the console and I could not find it as a process on my windows server. Windows 2003 server ARS 7.5 ITSM 7.5 CMDB 7.6 SQL 2005 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
