Job: Cedar Rapids
Please contact shud...@infinite-usa.com for more information. Title: Business Process Analyst (Remedy Consultant) Location: Cedar Rapids IA Duration: 12 months + 6 months possible extension Description: Job Description: The Service Management Programmer\Analyst position will work with a cross functional team of Process and System Analyst resources to ensure the successful implementation and stabilization of the Remedy 7.6.04 application along with the processes it supports. The person fulfilling this opening will be involved in design, development, and testing of required customizations to the Remedy 7.6.04 application. This upgrade will directly affect approximately 400 IT people using the application day to day and another 22,000 employees who will be using some features of the application. POSITION: • Confer and coordinate with other software developers when modifications are required to multiple modules or applications • Analyze, design, develop, and test simple applications or portions of more complex applications. • Works on assigned tasks under direct or moderate supervision • Expected to coordinate activities with support personnel and other team members • Experience installing and upgrading BMC Remedy ITSM 7.6.04 • Extensive experience with Service Request Management 7.6.04 • Extensive experience with BMC Remedy Atrium CMDB 7.6.04 • Experience creating workflow; Experience configuring and creating BMC Dashboards in version 7.6.x. • Experience configuring BMC Analytics for BSM Version 7.6.04. • Prior experience working with ITSM Foundational Data and Data Management Tool • Prior Experience with Technical Requirements Gathering ABSOLUTELY REQUIRED: • Individual must have extensive experience of ITSM 7.6.x applications. - Experience with MS Server 2008 and MS SQL 2008 Preferred/MS Server 2003 and MS SQL 2005 • Prior AR System and ITSM Troubleshooting Experience Required • BMC Remedy Asset Management, BMC Remedy Service Desk, BMC Remedy Change Management - 5+ years with ITSM PREFERRED BUT NOT REQUIRED: • Experience implementing AR System 7.6.04 and the ITSM 7.6.04 Suite • ITIL/ITSM v3 certification • Remedy developer certification • Prior Load-Balancing Experience Preferred . Sudin Email: shud...@infinite-usa.com 319 297 7530 EXT 148 OR 319 210 9220 -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Atrium Integrator questions
Hi, Just note if you think of using server groups, AI is not supported in a server group environment up until the latest version i.e. 7.6.04 SP2. Hope they will support it in 7.7 ! Regards Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: 27 January 2012 03:58 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium Integrator questions Hi, Yes, AI can do that. AI is much more flexible that AIE, and you just create another step to enrich your data -- J 2012/1/26 remedy lee : > Hi, > > I'm familiar with AIE but not with AI. > > I have a client that has a database (Oracle) with all their purchase > records. > They created a view to gather the columns I need to push to the CMDB. > This view does not have a Product Type or something to identify what > the item is other than Description. > > Can I build a job in Integrator to take that big list of items and > push to the appropriate CI Class depending on the Description(which > kind of matches up to the Product Catalog)? > > Or do I have to build some filter/query to only import Computer > Systems into BMC_ComputerSystem and Printers into BMC_Printer? > > I'm trying to tell the client that I need a product type in their view > to easily import the record. > But they were told that Integrator can do this and sort out the CI > Class in the Integrator tool. > > I hope that makes sense. > > Any guidance would help. > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road & Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
7.6.04 - Configuring custom Ticket prefixes for Incidents for diff companies?
ARS Listers, Good afternoon. We're looking through the documentation and wanted to know if there is a way to create custom prefixes for Incident tickets via configuration. We're not sure if we can make this change via configuration or if this custom prefix must be created via code. Our 7.6.04 environment is a multi-tenant environment and we'd like to separate out each Incident by adding a company's abbreviation in the INC number prefix. Here's a sample of what we're looking to do: COMPANY ABBREVIATION SAMPLE CUSTOM INCIDENT PREFIX - ABCINC_ABC_001 - DEFINC_DEF_005 - XYZ INC_XYZ_007 Again, just wondering if this can be done via configuration and not via creating customized workflow. The idea/question popped up as the sample Incidents in 7.6.04 for Calbo have the following Incident prefix: INC_CAL_000123 Thanks in advance, ~Antonio ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
David Zifchock is out of the office
I will be out of the office starting 01/27/2012 and will not return until 01/30/2012. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Atrium Integrator questions
29-Jun-2011 BMC Atrium Core 7.6.04 online documentation, including integrations information, how to contact support, and the full BMC Atrium Core 7.6.04 documentation set. HTM https://docs.bmc.com/docs/display/ac7604 -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedy lee Sent: Friday, January 27, 2012 6:52 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium Integrator questions Thanks! Now why is it so hard to find the documentation on AI? I remember seeing it and it was web based. But now I can't find it anymore. Could someone point me in the right direction? I will try to figure out integrator and see how it could be used to integrate SAP. thanks again. i might have more questions later though. hehe On Jan 27, 8:58 am, Jarl Grøneng wrote: > Hi, > > Yes, AI can do that. AI is much more flexible that AIE, and you just > create another step to enrich your data > > -- > J > > 2012/1/26 remedy lee : > > > > > > > > > > > Hi, > > > I'm familiar with AIE but not with AI. > > > I have a client that has a database (Oracle) with all their purchase > > records. > > They created a view to gather the columns I need to push to the CMDB. > > This view does not have a Product Type or something to identify what > > the item is other than Description. > > > Can I build a job in Integrator to take that big list of items and > > push to the appropriate CI Class depending on the Description(which > > kind of matches up to the Product Catalog)? > > > Or do I have to build some filter/query to only import Computer > > Systems into BMC_ComputerSystem and Printers into BMC_Printer? > > > I'm trying to tell the client that I need a product type in their view > > to easily import the record. > > But they were told that Integrator can do this and sort out the CI > > Class in the Integrator tool. > > > I hope that makes sense. > > > Any guidance would help. > > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Atrium Integrator questions
Thanks! Now why is it so hard to find the documentation on AI? I remember seeing it and it was web based. But now I can't find it anymore. Could someone point me in the right direction? I will try to figure out integrator and see how it could be used to integrate SAP. thanks again. i might have more questions later though. hehe On Jan 27, 8:58 am, Jarl Grøneng wrote: > Hi, > > Yes, AI can do that. AI is much more flexible that AIE, and you just > create another step to enrich your data > > -- > J > > 2012/1/26 remedy lee : > > > > > > > > > > > Hi, > > > I'm familiar with AIE but not with AI. > > > I have a client that has a database (Oracle) with all their purchase > > records. > > They created a view to gather the columns I need to push to the CMDB. > > This view does not have a Product Type or something to identify what > > the item is other than Description. > > > Can I build a job in Integrator to take that big list of items and > > push to the appropriate CI Class depending on the Description(which > > kind of matches up to the Product Catalog)? > > > Or do I have to build some filter/query to only import Computer > > Systems into BMC_ComputerSystem and Printers into BMC_Printer? > > > I'm trying to tell the client that I need a product type in their view > > to easily import the record. > > But they were told that Integrator can do this and sort out the CI > > Class in the Integrator tool. > > > I hope that makes sense. > > > Any guidance would help. > > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Atrium Integrator questions
Hi, Yes, AI can do that. AI is much more flexible that AIE, and you just create another step to enrich your data -- J 2012/1/26 remedy lee : > Hi, > > I'm familiar with AIE but not with AI. > > I have a client that has a database (Oracle) with all their purchase > records. > They created a view to gather the columns I need to push to the CMDB. > This view does not have a Product Type or something to identify what > the item is other than Description. > > Can I build a job in Integrator to take that big list of items and > push to the appropriate CI Class depending on the Description(which > kind of matches up to the Product Catalog)? > > Or do I have to build some filter/query to only import Computer > Systems into BMC_ComputerSystem and Printers into BMC_Printer? > > I'm trying to tell the client that I need a product type in their view > to easily import the record. > But they were told that Integrator can do this and sort out the CI > Class in the Integrator tool. > > I hope that makes sense. > > Any guidance would help. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Atrium Integrator questions
It's not reliable. It's a free text field in SAP. They want me to use a LIKE statement to query the Remedy product catalog to determine the product type. I'm thinking the product type needs to be in the SAP view. Also they think it's 1 simple job in AI that will automatically populate the proper classes. I think I need to create each job for each class separately. On Jan 27, 5:26 am, Peter Romain wrote: > If the description encodes the product type is a way that can easily and > reliably be automatically extracted then you should be able to add extra > steps in the AI job to do what you want. > > > > > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of remedy lee > Sent: 26 January 2012 20:41 > To: arsl...@arslist.org > Subject: Atrium Integrator questions > > Hi, > > I'm familiar with AIE but not with AI. > > I have a client that has a database (Oracle) with all their purchase > records. > They created a view to gather the columns I need to push to the CMDB. > This view does not have a Product Type or something to identify what the > item is other than Description. > > Can I build a job in Integrator to take that big list of items and push to > the appropriate CI Class depending on the Description(which kind of matches > up to the Product Catalog)? > > Or do I have to build some filter/query to only import Computer Systems into > BMC_ComputerSystem and Printers into BMC_Printer? > > I'm trying to tell the client that I need a product type in their view to > easily import the record. > But they were told that Integrator can do this and sort out the CI Class in > the Integrator tool. > > I hope that makes sense. > > Any guidance would help. > > ___ _ > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend > wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Need to build a reporting server
Additionally, since you are already using SQL Server 2005 Enterprise, have you considered SQL Server Reporting Services? We use it almost exclusively for everything and reports can be rendered via a URL, through the RS ASP interface, or through your own interface that calls the underlying report service. Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Axton Sent: Thursday, January 26, 2012 12:39 PM To: arslist@arslist.org Subject: Re: Need to build a reporting server I would like to ask, "Why do you want a Remedy server for reporting purposes?" Remedy is not very good at reporting. There are tools out there that are good at reporting (no bias) such as Business Objects. The things Remedy and these reporting solutions have in common is a database server. Both need one. To remove contention on the database between the Remedy server and reporting system, you should consider a seperate database server. There are many methods to get the data from the Remedy database to the reporting database, each with it's own set of benefits and limitations. Axton Grams On Thu, Jan 26, 2012 at 12:54 PM, patchsk wrote: > ** > > 1. If i want to setup a reporting server, then shall i need new hardware? > --> There is an option where you can install multiple instances of > --> remedy in > a single server but not many people use that. > Better to have a separate hardware for this or atleast have a new > virtual machine. > 2.Shall i need to install the remedy software in it? > -->If you want to use just for reporting without need to see remedy > -->screens > then all you need is a new database. > However if you want users to query this new instance like they do > in production then you do need to install remedy also. > 3. Will it consume remedy license? > --> Yes you do need a new arserver license as well as fixed and > -->floating > licenses depending on the type of users for this new instance. But > with the new license policy you can install as many arserver licenses > as you want without buying extra arserver licenses. But you need to > buy floating licenses if you want. The fixed licenses from production > can be used in the reporting if it is for the same users. > However you first need to be converted to the new licensing method. > Best options is to check with your BMC account manager who will guide > you in the correct direction. > 4. Shall i need to install the databse and need to synchronize with > the production database? > --> Database level synchronize may not work because if you delete the > --> old > records from production then they get deleted from reporting also. > You can use remedy DSO or aie to transfer data from prod to reporting. > 5. > No matter how you do since both the environments are different the > users have to click a button or something to get the login screen for > the reporting instance and report from there. They just can't use > production env and report from reporting env transparently. However if > you use single sign on then the user will be logged in automatically, > they just have to enter the reporting criteria and click search. > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Atrium Integrator questions
If the description encodes the product type is a way that can easily and reliably be automatically extracted then you should be able to add extra steps in the AI job to do what you want. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedy lee Sent: 26 January 2012 20:41 To: arslist@ARSLIST.ORG Subject: Atrium Integrator questions Hi, I'm familiar with AIE but not with AI. I have a client that has a database (Oracle) with all their purchase records. They created a view to gather the columns I need to push to the CMDB. This view does not have a Product Type or something to identify what the item is other than Description. Can I build a job in Integrator to take that big list of items and push to the appropriate CI Class depending on the Description(which kind of matches up to the Product Catalog)? Or do I have to build some filter/query to only import Computer Systems into BMC_ComputerSystem and Printers into BMC_Printer? I'm trying to tell the client that I need a product type in their view to easily import the record. But they were told that Integrator can do this and sort out the CI Class in the Integrator tool. I hope that makes sense. Any guidance would help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
