Re: Server 'Alive' check

2012-02-12 Thread Jose Huerta 
I totally agree,Andrew.

Jose M. Huerta
Project Manager**

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SM2 Baleares S.A.
C/Rita Levi 

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07121 Palma de Mallorca

  
  
 

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P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
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On Fri, Feb 10, 2012 at 18:02, Andrew C Goodall  wrote:

> ** ** ** ** **
>
> It blows me away how much manual effort we “the customer” have to go
> through to check that the product we purchased is working as intended /
> designed!!!
>
> Firstly, the onus should be on BMC to provide this capability for its own
> product, secondly if the product was stable and robust perhaps we wouldn’t
> have to do all this monitoring!
>
> ** **
>
> Regards,
>
>  
>
> *Andrew Goodall*
>
> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
> 
> 
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:**
> arslist@ARSLIST.ORG**] *On Behalf Of *Garrison, Sean (Norcross)
> *Sent:* Friday, February 10, 2012 10:57 AM
>
> *To:* **arslist@ARSLIST.ORG**
> *Subject:* Re: Server 'Alive' check
> 
>
>  ** **
>
> Additional things to check:
>
> ** **
>
> NTE:SYS** **NT Process Control – is the queue building up and not
> clearing out?
>
> Application Pending -- is the queue building up and not clearing out?
>
> CAI:Events – is the queue building up and not clearing out?
>
> ** **
>
> Thanks,
>
> ** **
>
> Sean
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:**
> arslist@ARSLIST.ORG**] *On Behalf Of *LJ LongWing
> *Sent:* Friday, February 10, 2012 11:31 AM
> *To:* **arslist@ARSLIST.ORG**
> *Subject:* Re: Server 'Alive' check
>
> ** **
>
> ** 
>
> Ah….good point, I hadn’t considered that J
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Campbell,
> Paul (Paul)
> *Sent:* Friday, February 10, 2012 8:59 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Server 'Alive' check
>
> ** **
>
> ** 
>
> You may want to make sure your script is not using a user in the
> Administrator group, so that if for some reason you want to put a server in
> Admin Only mode, your script would return a failure and have the
> loadbalancer remove the server from the load balanced group if you set
> admin only mode to on, something I wish we had done at our installation.**
> **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWing
> *Sent:* Friday, February 10, 2012 10:02 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Server 'Alive' check
>
> ** **
>
> ** 
>
> Well…in my situation, I have a Server Group…so the effort that I’m working
> on is to make my Load Balancer ‘smarter’ so that I can take a node out of
> rotation if it’s not working, so this particular approach wouldn’t quite
> work for me, but I agree that in a ‘manual’ manner, it seems to be a
> reasonable scenario J
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *strauss
> *Sent:* Thursday, February 09, 2012 3:28 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Server 'Alive' check
>
> ** **
>
> ** 
>
> I am usually satisfied with watching the AR System Email Messages form
> from the User Tool – I keep an open session on a work desktop that
> refreshes an open query for Send Message = “Yes” every 5 minutes, and
> another open query for Message Type = “Outgoing” where I can refresh to see
> all outbound traffic.  If I remote in to look at it and see a miscellaneous
> tli error dialog, SOMETHING blocked the connection, at least momentarily,
> and I start troubleshooting from there by clearing the dialog.
>
> ** **
>
> A method that requires even less effort is that I also have a folder in my
> mailbox that gets copies of notifications to the central Helpdesk, where I
> am an Associate Member.  If there is recent traffic (unread mail in that
> folder), there isn’t a problem.  Basically, if people are entering tickets
> via one of the mid-tiers or Kinetic Request, and notifications (or
> escalations) are going out, it’s working. A corollary ben

Re: SRM & Tasks

2012-02-12 Thread Jose Huerta 
Interested on it. I asked the same question on communities, and people tell
me that wasn't posible.

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Sat, Feb 11, 2012 at 16:04, Gmail  wrote:

> **
>
> I have an SRD that has 3 questions with several options. Depending on the
> answer from the user to those three questions, I determine the tasks needed
> and using a variable on the PDT, the process determines which Work Order
> template to attach. This is working fine. However, the number of different
> tasks along with the possibility of answers, bring the total number of WO
> templates to be created to 28 different templates with respective embedded
> tasks that represent the user’s answers. As you can see this requires a
> great deal of maintenance.  My alternative approach is to create the tasks
> on the fly once the SRD is submitted and the WO has already been created.
> So I was wondering if anyone had to do that or not.  Any ideas or thoughts
> would be highly appreciated.
>
> ** **
>
> Environment details
>
> ARS 7.5.04
>
> ITSM 7.6.00
>
> SRM 7.6.02
>
> Win 2003 x64
>
> Oracle 10.2.2
>
> ** **
>
> Thanks,
>
> Moe.
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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<><><><>

Re: SLM Milestone Actions keep repeating, Deleted SVTs keep attaching, SLM 7604Sp2 and 2 other issues

2012-02-12 Thread Dan Miller 
thank you Christopher for your help.

do you know what the table is that I need to audit to check for the link 
between the filters and the SVT?   what i currently am able to do, is list ALL 
filters in dev studio, and find the ones that have the SVT_ID in the title of 
the filter, which implies they are related, I then disable them.

i actually managed to get the SVT to stop attaching today by going into the 
SLM_Category table, and changing the unique-identifier of that SVT and clicking 
SAVE.  it was the only operation that was able to succeed on that data record 
in the table, so it must have got corrupted somehow, and it could no longer be 
indexed or something.  I am hoping i have not broken something by doing this, 
i.e. do I now have orphaned components of an SVT due to me changing the unique 
ID of the SVT...  (it is the ID that looks like 
"SLGAA5V0GH222ALYZQRGACAY6JBP43")

I feel like I have been in Remedy hell all weekend on this, or at least SLM 
hell.  

In my server group configuration, i have 2 servers.  one is completely out of 
the server group and does not even exist in the server-rankings table.  the 
other server holds ALL the roles in the ranking table as it is currently the 
only SG member.

do you think i need to disable the SLM function from one of these servers?  
what if i delete the SLM role from the SG, does that mean No server will run 
them in the SG, leaving the admin server to run them that is NOT in the SG?  
How do I disable the SLM process running on one of the server?  Is it just by 
the rankings role?

cheers
dan

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What requests does the Needs Attention view display in SRM 7.6.04

2012-02-12 Thread Bhupesh Gupta 
What requests does the Needs Attention view display in SRM 7.6.04.?
The SRM User guide states the following:
"Click the Needs Attention link to view any requests that require your immediate
attention, for example, requests that require your approval."
Also I've read that the Needs Attention table should display requests
where the fulfillment
ticket is put into pending awaiting the customer to provide an update.
Neither of these appear to work and I cannot get the Needs Attention
table to display any
requests.

-- 
Regards,
Bhupesh Gupta

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Re: What requests does the Needs Attention view display in SRM 7.6.04

2012-02-12 Thread Rod Harris 
Hi Bhupesh,

In my experience the "needs attention" indicator appears when something
goes wrong in the creation of the back end fulfilment request. You will
also see an error in the process display on the request. I guess anything
that stops the backend fulfilment from being created (eg. it's assignee
group has been deleted) will cause this.

Rod Harris

On 13 February 2012 00:40, Bhupesh Gupta wrote:

> What requests does the Needs Attention view display in SRM 7.6.04.?
> The SRM User guide states the following:
> "Click the Needs Attention link to view any requests that require your
> immediate
> attention, for example, requests that require your approval."
> Also I've read that the Needs Attention table should display requests
> where the fulfillment
> ticket is put into pending awaiting the customer to provide an update.
> Neither of these appear to work and I cannot get the Needs Attention
> table to display any
> requests.
>
> --
> Regards,
> Bhupesh Gupta
>
>
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Re: Urgent help needed

2012-02-12 Thread Rod Harris 
Hi Bola,
The table in the AR meta data that links container objects to their
contents is probably corrupt. Usually it is an active link guide at fault.
Identify the offending active link guide(s) and then delete/reimport. You
may not be able to export with this error so hopefully you have a backup
some where, or you can create the guide again easily.

Rod Harris

On 11 February 2012 17:45, Jason Miller  wrote:

> ** You can set the environment variable: ARAPILOGGING=88
>
> Then start the User Tool.
>
> There is a post about this here:
> http://www.javasystemsolutions.com/arslist/view/89040641
>
> I've had to use this a few times to find out which Active Link Guide was
> having issues.  Once the AL Guide is removed/fixed the issue went away.
>
> Jason
>
> On Fri, Feb 10, 2012 at 12:22 PM, Oyefeso, Bola <
> boyef...@dpscs.state.md.us> wrote:
>
>> **
>>
>> I will be implementing tomorrow and I am getting the following error.
>> Any idea how to solve this quickly? 
>>
>> ** **
>>
>> Error generating application list field content. (ARERR 1900)
>>
>> ** **
>>
>> ** **
>>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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