I totally agree,Andrew. Jose M. Huerta Project Manager**
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On Fri, Feb 10, 2012 at 18:02, Andrew C Goodall <ago...@jcpenney.com> wrote: > ** ** ** ** ** > > It blows me away how much manual effort we “the customer” have to go > through to check that the product we purchased is working as intended / > designed!!!**** > > Firstly, the onus should be on BMC to provide this capability for its own > product, secondly if the product was stable and robust perhaps we wouldn’t > have to do all this monitoring!**** > > ** ** > > Regards,**** > > **** > > *Andrew Goodall***** > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > **** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto:** > arslist@ARSLIST.ORG**] *On Behalf Of *Garrison, Sean (Norcross) > *Sent:* Friday, February 10, 2012 10:57 AM > > *To:* **arslist@ARSLIST.ORG** > *Subject:* Re: Server 'Alive' check > **** > > ** ** > > Additional things to check:**** > > ** ** > > NTE:****SYS** **NT**** Process Control – is the queue building up and not > clearing out?**** > > Application Pending -- is the queue building up and not clearing out?**** > > CAI:Events – is the queue building up and not clearing out?**** > > ** ** > > Thanks,**** > > ** ** > > Sean**** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto:** > arslist@ARSLIST.ORG**] *On Behalf Of *LJ LongWing > *Sent:* Friday, February 10, 2012 11:31 AM > *To:* **arslist@ARSLIST.ORG** > *Subject:* Re: Server 'Alive' check**** > > ** ** > > ** **** > > Ah….good point, I hadn’t considered that J**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Campbell, > Paul (Paul) > *Sent:* Friday, February 10, 2012 8:59 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Server 'Alive' check**** > > ** ** > > ** **** > > You may want to make sure your script is not using a user in the > Administrator group, so that if for some reason you want to put a server in > Admin Only mode, your script would return a failure and have the > loadbalancer remove the server from the load balanced group if you set > admin only mode to on, something I wish we had done at our installation.** > ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *LJ > LongWing > *Sent:* Friday, February 10, 2012 10:02 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Server 'Alive' check**** > > ** ** > > ** **** > > Well…in my situation, I have a Server Group…so the effort that I’m working > on is to make my Load Balancer ‘smarter’ so that I can take a node out of > rotation if it’s not working, so this particular approach wouldn’t quite > work for me, but I agree that in a ‘manual’ manner, it seems to be a > reasonable scenario J**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *strauss > *Sent:* Thursday, February 09, 2012 3:28 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Server 'Alive' check**** > > ** ** > > ** **** > > I am usually satisfied with watching the AR System Email Messages form > from the User Tool – I keep an open session on a work desktop that > refreshes an open query for Send Message = “Yes” every 5 minutes, and > another open query for Message Type = “Outgoing” where I can refresh to see > all outbound traffic. If I remote in to look at it and see a miscellaneous > tli error dialog, SOMETHING blocked the connection, at least momentarily, > and I start troubleshooting from there by clearing the dialog.**** > > ** ** > > A method that requires even less effort is that I also have a folder in my > mailbox that gets copies of notifications to the central Helpdesk, where I > am an Associate Member. If there is recent traffic (unread mail in that > folder), there isn’t a problem. Basically, if people are entering tickets > via one of the mid-tiers or Kinetic Request, and notifications (or > escalations) are going out, it’s working. A corollary benefit of this is > that I see outage notifications and maintain an awareness of what kinds of > tickets are being entered by both support staff and customers.**** > > ** ** > > That may not be what you are looking for, but it works for us.**** > > ** ** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > ****University of North** **Texas**** Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *LJ > LongWing > *Sent:* Thursday, February 09, 2012 4:12 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Server 'Alive' check**** > > ** ** > > ** **** > > Listers,**** > > As we have discussed several times in the past a simple ‘port check’ isn’t > sufficient to tell you that your server is ‘alive’. I’m looking for > assistance with ‘what do you check’ when you are checking to see if your > remedy server is alive and healthy. I’m not looking to check the MidTier > in this effort…just the **Remedy** server itself. So far I have my > script performing the following actions**** > > ** ** > > **- **Login**** > > **- **Search User Form**** > > **- **Execute Service**** > > ** ** > > The first of course ensures that the server is processing logins**** > > The second asks the remedy server to connect to the DB and return results* > *** > > The third ‘exercises’ it just a bit, asking it to do some things that one > of our services does, and return a result**** > > ** ** > > These are of course just a small sampling of things I can have my script > do…I was looking to the list to see if you have any ‘oh yea, that’s a good > check’ type of things that you typically do when embarking on this type of > effort. **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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