Re: RKM draft warning - but there's no draft!

2012-03-09 Thread Kerry Murdock
Hi Joe,

Yeah - it feels buggy buggy buggy. 

Although I have tried putting these articles back to draft and re-publishing 
and it doesn't make any difference.

Kerry

On Thu, 8 Mar 2012 11:02:42 -0500, Joe Martin D'Souza jdso...@shyle.net wrote:

Kerry,

There were significant number of problems with the earlier versions of RKM.
I recall having such a problem as the one you describe. And to get rid of
it, I usually used to actually put them in draft again, and then publish..
that way the status would be in sync with reality..

Joe

-Original Message-
From: Kerry Murdock
Sent: Thursday, March 08, 2012 5:11 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: RKM draft warning - but there's no draft!

We've got a number of RKM articles that when you open them say:

Warning
This article is being updated - to view the draft of the updated article
please select the newest draft article from the `Revisions` tab at the
bottom of the page.


There is no draft and there's no file in the draft folder.

I've tried modifying it and re-publishing it. I've tried rebuilding the
indexes.

Any idea where RKM is looking to make it think it's got a draft?


RKM Version:7.5


Thanks
Kerry Murdock

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Re: Archive Form - Change Table Form?

2012-03-09 Thread Kerry Murdock
Misi was exactly right. All I want to do is to be able to see the worklog table 
showing the archived worklog item. 

And, Jose, you're right, you shouldn't be creating new fields on the archive 
form - which makes it EVEN MORE annoying that you can't move the table 
qualification to point to archive form.

However, once you've linked a form to an archive form it does complain if you 
create new fields on the archive/main form. So there is a bit of error checking 
stopping you from being too stupid.

Kerry

On Mon, 27 Feb 2012 12:41:17 +0100, Jose Huerta jose.hue...@sm2baleares.es 
wrote:

But if you change the parent form (add a new field for instance) the
customizations you made on the archived form can be lost. So a view (join
form) is a better approach. I talk from the experience of modifying the
audit form and start getting a lot of problems.

Jose M. Huerta



On Mon, Feb 27, 2012 at 12:17, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 They are surely meant to be used in some way. The main thing would be to
 view and search old archived stuff.

 I see no reason why you should not be able to change a table with related
 child-records to be redirected to the archived child-form. Without seeing
 the WorkLog it is hard to get the complete picture of an archived
 Incident.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Correct me if I'm worng, but archive form (as audit forms) are not
  intended
  to be used. There are in place to be used from other objects (like other
  forms, reporting, ...).
 
  I think that Misi's option was the best: to create a join form.
 
  Jose M. Huerta
  Project Manager**
 
  On Sun, Feb 26, 2012 at 15:42, Kerry Murdock 
  kerry.murd...@remedycontractor.com wrote:
 
  I was able to delete the table field on the archive form.
  Recreate it with a different field ID and only THEN could I change the
  form to point to the archive form.
 
  This seems a shame. If you've got a core archive form you're going to
  want
  all the tables to be the matching archive forms, surely.
 
  Ho hum.
 
  On Fri, 24 Feb 2012 12:36:49 +0100, Misi Mladoniczky m...@rrr.se
 wrote:
 
  Hi,
  
  The only thing I can think of is to create a Self-Join of your main
  Archive-form where ('1' = $1$).
  
  In the join-form created you should be able to change anything not
  related
  to database fields, for example the table-field in question.
  
  
   Hi all,
  
   I've got 'case' form which has children 'actions'.
   I've archived both cases and its actions.
  
   I want to change the action table qualification on the archive case
  form
   to point to the archive action form. But whenever I change the table
  it
   just changes it back.  Can you not change table forms/qualification
  on
  an
   archive form?!
  
  
   It's a bespoke System using Remedy Server 7.5 patch 4
  
   Thanks
  
   Kerry

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COLCOUNT don't work correctly - Strange Error !

2012-03-09 Thread team.rem...@libero.it
Hello everyone,
I need help, I have a sneaky problem.

I need to put in a field (integer) the total number of records presents  in a 
table. This table is made on the HPD: Help Desk form (Tab1).

I created an Active Link that fire on button:
1. Push Fields by HPD: Help Desk in Tab1
2. Change Refresh Fields on Tab1
3. Set Fields on the field of HD using the function COLCOUNT ($Tab1$)

In some cases, the counter will be set to value 0 and does not incorporate the 
actual number of records in the table, in other cases it works perfectly.

Can you help? I just cannot understand why sometimes the function is not 
working properly.

Thanks in advance
greetings
Peter

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Re: COLCOUNT don't work correctly - Strange Error !

2012-03-09 Thread Jose Huerta
The colcount must be made on a column field, not the table field. It
counts the non-null values. Do better select the entry id.

2012/3/9, team.rem...@libero.it team.rem...@libero.it:
 Hello everyone,
 I need help, I have a sneaky problem.

 I need to put in a field (integer) the total number of records presents  in
 a
 table. This table is made on the HPD: Help Desk form (Tab1).

 I created an Active Link that fire on button:
 1. Push Fields by HPD: Help Desk in Tab1
 2. Change Refresh Fields on Tab1
 3. Set Fields on the field of HD using the function COLCOUNT ($Tab1$)

 In some cases, the counter will be set to value 0 and does not incorporate
 the
 actual number of records in the table, in other cases it works perfectly.

 Can you help? I just cannot understand why sometimes the function is not
 working properly.

 Thanks in advance
 greetings
 Peter

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-- 
Enviado desde mi dispositivo móvil

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BladeLogic-centric ARSList?

2012-03-09 Thread Stanley Feinstein
Good morning,

 

Does anyone know if there is a place like the ARSList that focuses on
BladeLogic applications and employment / consulting opportunities?  I'm
trying to find a home for 6 really strong network engineers with experience
with the BMC Cyber Life-Cycle Manager suite of applications, particularly
BBSA, BBNA, and Atrium Orchestrator (talking about acronyms).  They all live
in Northern Virginia.

 

Thanks.

 

Stan Feinstein

Project Remedies Inc.

w. 310-230-1722.  

c. 310-428-5748.


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JOB: 2 Remedy Technical Analysts Needed in Houston, TX

2012-03-09 Thread Carol Dorethy
Remedy Technical Specialist – 2 positions 
Location: Houston, TX
Contract: 7 months (up to 3 years)

Job Description: 
Our client is currently implementing BMC Software’s entire suite of products 
(Remedy ITSM). This is a multi-million dollar implementation with a 5 year 
project roadmap (kick off was late 2010). The program is set to integrate and 
create cross-functional processes and systems for the entire IT organization. 
The implementation team is currently in phase 2, and preparing to implement and 
configure the following modules of ITSM: Incident, Problem, Change Management, 
Knowledge Management, and Service Level Management.

This resource will be responsible for configuring ITSM including workflows, 
GUI, data loading, integrations, etc. In addition, this resource will be 
responsible for developing Active Link and Filters as well as integrations via 
webservices. 

Required Experience: 
BMC Remedy ITSM 7.6.x implementation/configuration expertise
BMC Action Request System (ARS) 
Active Link
Filter Design

Please note that there will not be heavy customizations to the system. While 
there will be development, this is not a project with heavy customizations and 
therefore this resource must be willing to do primarily configurations of the 
system over customizations.

On-site Expectations: This resource will be onsite 100% of the time (they will 
allow a 4 day work schedule). There is a possibility after 3-4 months that the 
project team will allow part-time or full-time remote but it is not guaranteed. 

Interviews will be completely via phone. 

If interested, e-mail resume to: csavi...@teksystems.com

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Re: RKM draft warning - but there's no draft!

2012-03-09 Thread Joe Martin D'Souza

Have you tried restarting the Hummingbird engine?

That has worked for me on a few occasions when indexes seemed to have 
conflicting information from what actually exists on those directories..


Joe

-Original Message- 
From: Kerry Murdock
Sent: Friday, March 09, 2012 4:42 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: RKM draft warning - but there's no draft!

Hi Joe,

Yeah - it feels buggy buggy buggy.

Although I have tried putting these articles back to draft and re-publishing 
and it doesn't make any difference.


Kerry

On Thu, 8 Mar 2012 11:02:42 -0500, Joe Martin D'Souza jdso...@shyle.net 
wrote:



Kerry,

There were significant number of problems with the earlier versions of RKM.
I recall having such a problem as the one you describe. And to get rid of
it, I usually used to actually put them in draft again, and then publish..
that way the status would be in sync with reality..

Joe

-Original Message-
From: Kerry Murdock
Sent: Thursday, March 08, 2012 5:11 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: RKM draft warning - but there's no draft!

We've got a number of RKM articles that when you open them say:

Warning
This article is being updated - to view the draft of the updated article
please select the newest draft article from the `Revisions` tab at the
bottom of the page.


There is no draft and there's no file in the draft folder.

I've tried modifying it and re-publishing it. I've tried rebuilding the
indexes.

Any idea where RKM is looking to make it think it's got a draft?


RKM Version:7.5


Thanks
Kerry Murdock

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Re: BladeLogic-centric ARSList?

2012-03-09 Thread Warren R. Baltimore II
Stan,  I believe the BMC Community has information like that.

On Fri, Mar 9, 2012 at 9:17 AM, Stanley Feinstein st...@projectremedies.com
 wrote:

 **

 Good morning,

 ** **

 Does anyone know if there is a place like the ARSList that focuses on
 BladeLogic applications and employment / consulting opportunities?  I’m
 trying to find a home for 6 really strong network engineers with experience
 with the BMC Cyber Life-Cycle Manager suite of applications, particularly
 BBSA, BBNA, and Atrium Orchestrator (talking about acronyms).  They all
 live in Northern Virginia.

 ** **

 Thanks.

 ** **

 Stan Feinstein

 Project Remedies Inc.

 w. 310-230-1722.  

 c. 310-428-5748.
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: BladeLogic-centric ARSList?

2012-03-09 Thread Stanley Feinstein
Thanks Warren and Joe.

 

So the answer is No.  I wonder if there is an opportunity here.  

 

I'll check out the BMC Community.

 

Thanks.

 

Stan

w. 310-230-1722.

c. 310-428-5748.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Friday, March 09, 2012 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: BladeLogic-centric ARSList?

 

** Stan,  I believe the BMC Community has information like that.

On Fri, Mar 9, 2012 at 9:17 AM, Stanley Feinstein
st...@projectremedies.com wrote:

** 

Good morning,

 

Does anyone know if there is a place like the ARSList that focuses on
BladeLogic applications and employment / consulting opportunities?  I'm
trying to find a home for 6 really strong network engineers with experience
with the BMC Cyber Life-Cycle Manager suite of applications, particularly
BBSA, BBNA, and Atrium Orchestrator (talking about acronyms).  They all live
in Northern Virginia.

 

Thanks.

 

Stan Feinstein

Project Remedies Inc.

w. 310-230-1722.  

c. 310-428-5748.

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


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General Menu Builder Form

2012-03-09 Thread Frank Caruso
ITSM 7.6.04

I ususally create a form that is used specifically to create menus for fields 
instead of hardcoding enumerated values or building a separate form for each 
menu.

I was wondering if ITSM 7.6.04 has such a form? Not sure if the Generic Catalog 
form should be used to hold these values.

Thank you

Frank

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Re: General Menu Builder Form

2012-03-09 Thread Jlbess
SYS:Menu Items


J

On Mar 9, 2012, at 11:23 AM, Frank Caruso caruso.fr...@gmail.com wrote:

 ITSM 7.6.04
 
 I ususally create a form that is used specifically to create menus for fields 
 instead of hardcoding enumerated values or building a separate form for each 
 menu.
 
 I was wondering if ITSM 7.6.04 has such a form? Not sure if the Generic 
 Catalog form should be used to hold these values.
 
 Thank you
 
 Frank
 
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Re: General Menu Builder Form

2012-03-09 Thread Rick Cook
The problem with it is that BMC has built it out, but they haven't yet
replaced the selection fields and such that should point to and use it.

Rick
On Mar 9, 2012 10:01 AM, Jlbess jlb...@yahoo.com wrote:

 SYS:Menu Items


 J

 On Mar 9, 2012, at 11:23 AM, Frank Caruso caruso.fr...@gmail.com wrote:

  ITSM 7.6.04
 
  I ususally create a form that is used specifically to create menus for
 fields instead of hardcoding enumerated values or building a separate form
 for each menu.
 
  I was wondering if ITSM 7.6.04 has such a form? Not sure if the Generic
 Catalog form should be used to hold these values.
 
  Thank you
 
  Frank
 
 
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SRM 2.2 fielded 179 issue

2012-03-09 Thread patrick zandi
Hey ya'll,
with usertool OR web // we have we found a weird issue that is hit and run
problem:
It only happens to some people on their individual desktops, but if you
sign on as them it works find.. back to their desktop it does not.

seeing the fieldid 179 issue where it is being populated (occasionally and
unknowingly) with stuff like the below..

ACTL Continuing SRS:SRC:SaveServiceRequest-CreateSR_NoAttach (100)
ACTL  1: Push Fields
ACTL To Schema SRM:Request on Server @

CLAT /* Thu Mar 08 2012 15:38:44.3960 */+API call
CLAT /* Thu Mar 08 2012 15:38:44.5990 */-API call
ACTL (100338) = william.ANIPPET
ACTL (100337) = william.ARPNET
ACTL (100163) = 4000
ACTL (100162) = 3000
ACTL (100082) = COMPANY
ACTL (100056) = 1 555 374-1212
ACTL (100048) = william.snipp...@whatever.com
ACTL (100025) = William SNIPPETT
ACTL (100019) = William
ACTL (100018) = SNIPPET
ACTL (100017) = SNIPPETT
ACTL (100010) = EDS
ACTL (11) = EDS2DC
ACTL (10) = .
ACTL (303493900) = 2000
ACTL (303472300) = 1
ACTL (303470900) =
ACTL (303356300) = en_US
ACTL (303051500) = Thursday, March 08, 2012 3:38:44 PM
ACTL (302829600) = Password Reset Request
ACTL (302804700) = en_US
ACTL (302793600) = 1000
ACTL (302793500) = 0
ACTL (302791600) = Thursday, March 08, 2012 3:34:01 PM
ACTL (301438012) = 3000
ACTL (301303200) = SR222436159200Ss4FYQDCghMA-rIa
ACTL (301244700) = Password Reset Request
ACTL (300890310) =
ACTL (300810110) =
ACTL (25054) =
ACTL (25051) =
ACTL (23009) = SERVICE_REQUEST
ACTL (20006) = Support
ACTL (179) = *htmlheadtitleApache Tomcat/6.0.32 - Error
report/titlestyle!--H1
{font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;}
H2
{font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;}
H3
{font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;}
BODY
{font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B
{font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;}
P
{font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A
{color : black;}A.name {color : black;}HR {color : #525D76;}--/style
/headbodyh1HTTP Status 404 -
/pluginsignal/SRMSServiceRequestBrowser/h1HR size=1
noshade=noshadepbtype/b Status report/ppbmessage/b
u/pluginsignal/SRMSServiceRequestBrowser/u/ppbdescription/b
uThe requested resource (/pluginsignal/SRMSServiceRequestBrowser) is not
available./u/pHR size=1 noshade=noshadeh3Apache
Tomcat/6.0.32/h3/body/html*
ACTL (8) = Not Utilized
ACTL (7) = 1500
ACTL (103306) = 1 555 374-1212
ACTL (103302) = william.snip...@co1.com
ACTL (103301) = Support
ACTL (103300) = CO
ACTL (103299) = COMPANY 1
ACTL (103298) = Snippet
ACTL (103297) = William
ACTL (103296) = PPL00010389
ACTL (101181) = Thursday, March 08, 2012 3:34:01 PM
ACTL (100829) = REQ00028580

CLAT /* Thu Mar 08 2012 15:38:44.6140 */+API call
CLAT /* Thu Mar 08 2012 15:38:44.6610 */-API call
ACTL  Error while performing active link action



-- 
Patrick Zandi

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Re: Account issue and arerr 330

2012-03-09 Thread Brittain, Mark
Are you using field 112? I have seen this when creating a record from an email 
template and 112 is NULL. Kicks back an error reply message listing all the 
fields on the form. This occurred even if the account submitting the template 
is an admin.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Thursday, March 08, 2012 5:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

**
Yeah, we’ve seen that one before and documented it and was my first attempt at 
a solution.

Here’s hoping that the latest version has this resolved.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Thursday, March 08, 2012 2:09 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

** This does seem like a similar issue we have seen before.
Go to that user's people record and under support group tab it list all the 
support groups. Atleast one of them had to be set as default group.
Due to some bug, for some users we noticed they have no default group set and 
they were seeing the similar errors.

On Thursday, March 8, 2012 3:59:06 PM UTC-6, Peters, Ron wrote:
**
Thanks. I wouldn’t think that I’d have to open the hood for a simple people 
record permission modification. We’re not doing anything special here and I 
assigned the user the same permissions that all our other support (non-admin) 
folks have with no luck.

We did figure out the answer and I think it was stupid. We had to use the 
“Change to Non Support” function on the user. This of course requires that 
there are no active tickets for the user. I then had to re-assign all their 
tickets temporarily to myself which then changes the status of each one to 
assigned. After that, I changed them to non-support, then changed them back to 
support and added the proper support group/permissions. The final step was to 
re-assign all their tickets back to them.

ventThis convoluted procedure tells me that behind the scenes, they’re 
playing fast and loose with roles/permissions and aren’t taking care of the 
details in a clean fashion. This should be a simple role/permission adjustment. 
Much like Microsoft cars, pull over, shut the car off, re-start the car and 
continue driving when you lose signal on an AM radio station./vent

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Thursday, March 08, 2012 11:20 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

**
Ron,
Admin of course has access to everything.  You need to figure out what 
permissions the need OTHER than Admin to be able to update the records in 
question.  You should be able to check the permissions on the fields to figure 
out what they may be missing.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Peters, 
Ron
Sent: Thursday, March 08, 2012 12:08 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Account issue and arerr 330

**
Hello all,

I have an individual user that was set as an administrator with a fixed 
license. We were doing some changes and the person doesn’t need administrator 
any more so we set the privs the same as any other typical support person 
(Incident/Change user, asset viewer). I then changed their license from a fixed 
to floating. They then could not update any of their tickets.

I changed their account back to a fixed license, no luck. Then added 
administrator back and now they’re working. I still need to remove 
administrator/fixed licensing from their account. How can I do that while 
making the account continue to work?

We’re on AR 7.5 ITSM 7.6

Thanks.

These are the errors:

You do not have write access to field :
Notes (ARERR 330)
You do not have write access to field :
z1D_Contact (ARERR 330)
You do not have write access to field :
Customer (ARERR 330)
You do not have write access to field :
z1G_Customer_Search_Type_Msg (ARERR 330)
You do not have write access to field :
z1G_Contact_Name_Format (ARERR 330)
You do not have write access to field :
Customer Search Type (ARERR 330)
You do not have write access to field :
z1G_Display_CustomerInfo_Dlg (ARERR 330)
You do not have write access to field :
z1G Reopen Incident (ARERR 330)
You do not have write access to field :
z1G Enable Decision Tree (ARERR 330)
You do not have write access to field :
z1D_Last_Name (ARERR 330)
You do not have write access to field :
z1D_First_Name (ARERR 330)
You do not have write access to field :
z1D_Name_Format (ARERR 330)
You do not have write access to field :
z1G_HPDShowVendor (ARERR 330)
You do not have write access to field :
z1G_HPDShowFinancials (ARERR 330)
You do not have write access to field :
z1G_HPDShowDateSystem (ARERR 330)
You do not have write access to field :

Re: SRM 2.2 fielded 179 issue -- resolved.

2012-03-09 Thread patrick zandi
ok, appearently the cache: is missing some stuff.. and when you clear
the cache it deletes the fix..

(/pluginsignal/SRMSServiceRequestBrowser/*  is missing in the cache..
so the browser cannot run it.. )

On Fri, Mar 9, 2012 at 1:33 PM, patrick zandi remedy...@gmail.com wrote:
 Hey ya'll,
 with usertool OR web // we have we found a weird issue that is hit and run
 problem:
 It only happens to some people on their individual desktops, but if you sign
 on as them it works find.. back to their desktop it does not.

 seeing the fieldid 179 issue where it is being populated (occasionally and
 unknowingly) with stuff like the below..

 ACTL Continuing SRS:SRC:SaveServiceRequest-CreateSR_NoAttach (100)
 ACTL          1: Push Fields
 ACTL             To Schema SRM:Request on Server @

 CLAT /* Thu Mar 08 2012 15:38:44.3960 */+API call
 CLAT /* Thu Mar 08 2012 15:38:44.5990 */-API call
 ACTL             (100338) = william.ANIPPET
 ACTL             (100337) = william.ARPNET
 ACTL             (100163) = 4000
 ACTL             (100162) = 3000
 ACTL             (100082) = COMPANY
 ACTL             (100056) = 1 555 374-1212
 ACTL             (100048) = william.snipp...@whatever.com
 ACTL             (100025) = William SNIPPETT
 ACTL             (100019) = William
 ACTL             (100018) = SNIPPET
 ACTL             (100017) = SNIPPETT
 ACTL             (100010) = EDS
 ACTL             (11) = EDS2DC
 ACTL             (10) = .
 ACTL             (303493900) = 2000
 ACTL             (303472300) = 1
 ACTL             (303470900) =
 ACTL             (303356300) = en_US
 ACTL             (303051500) = Thursday, March 08, 2012 3:38:44 PM
 ACTL             (302829600) = Password Reset Request
 ACTL             (302804700) = en_US
 ACTL             (302793600) = 1000
 ACTL             (302793500) = 0
 ACTL             (302791600) = Thursday, March 08, 2012 3:34:01 PM
 ACTL             (301438012) = 3000
 ACTL             (301303200) = SR222436159200Ss4FYQDCghMA-rIa
 ACTL             (301244700) = Password Reset Request
 ACTL             (300890310) =
 ACTL             (300810110) =
 ACTL             (25054) =
 ACTL             (25051) =
 ACTL             (23009) = SERVICE_REQUEST
 ACTL             (20006) = Support
 ACTL             (179) = htmlheadtitleApache Tomcat/6.0.32 - Error
 report/titlestyle!--H1
 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;}
 H2
 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;}
 H3
 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;}
 BODY
 {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B
 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;}
 P
 {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A
 {color : black;}A.name {color : black;}HR {color : #525D76;}--/style
 /headbodyh1HTTP Status 404 -
 /pluginsignal/SRMSServiceRequestBrowser/h1HR size=1
 noshade=noshadepbtype/b Status report/ppbmessage/b
 u/pluginsignal/SRMSServiceRequestBrowser/u/ppbdescription/b
 uThe requested resource (/pluginsignal/SRMSServiceRequestBrowser) is not
 available./u/pHR size=1 noshade=noshadeh3Apache
 Tomcat/6.0.32/h3/body/html
 ACTL             (8) = Not Utilized
 ACTL             (7) = 1500
 ACTL             (103306) = 1 555 374-1212
 ACTL             (103302) = william.snip...@co1.com
 ACTL             (103301) = Support
 ACTL             (103300) = CO
 ACTL             (103299) = COMPANY 1
 ACTL             (103298) = Snippet
 ACTL             (103297) = William
 ACTL             (103296) = PPL00010389
 ACTL             (101181) = Thursday, March 08, 2012 3:34:01 PM
 ACTL             (100829) = REQ00028580

 CLAT /* Thu Mar 08 2012 15:38:44.6140 */+API call
 CLAT /* Thu Mar 08 2012 15:38:44.6610 */-API call
 ACTL      Error while performing active link action



 --
 Patrick Zandi




-- 
Patrick Zandi

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Using $GROUPS$ like not showing data in search menus.....can some guide me in right direction

2012-03-09 Thread gok's
Environment ARServer 7.5 patch 4
DB:2005 SQL

I have created a simple active link for certain group like XYZ changes a
search menu values to read/write only
A.l  Display
Qualification:$GROUPS$ like XYZ
IfAction:Change Field 
Read/Write mode

it is working for the group but in the search menu there are no values are
showing up . The user's who are in this group are not Adminstrators
they are  having Infra Change Manager,Task Manager,application level
permissions like that .

can any one guide me am I missing any thing.

Thanks

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