Re: Bulk Relate with Unavailability - ITSM 7.6.03
Hi, I am diverging from the original question, but cannot help but ask about your points 3 and 4 – turning off/on monitoring based on unavailability records. We have been discussing this here for ages, but there are always concerns, mainly what happens if the implementation window is too large and hence monitoring might be switched off for days (i.e. changes for patching a number of servers that span across many days). Another concern here is regarding the potential to miss genuine alerts that might not be related to the change work, i.e. if the server supports more than one service and work is being carried on one service while the other should not be affected. Would really appreciate if you could share your experience with how well this works for you. Thanks Jiri Pospisil Remedy Specialist, IT Production Email. jiri.pospi...@lchclearnet.commailto:guy.nivel...@lchclearnet.com [cid:image001.jpg@01CD0BFE.DD0E6800] [cid:image002.gif@01CD0BFE.DD0E6800] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 26 March 2012 19:47 To: arslist@ARSLIST.ORG Subject: Re: Bulk Relate with Unavailability - ITSM 7.6.03 ** We had to do the same thing in our organization. 1.You could bulk relate multiple CI to change ticket out of the box. In the CI search window search for a CI name pattern and multiple select and click relate. It will relate all of them to change tkt. 2. Then we have an escalation which will create the unavailability records on Schedule Start date of the Change tkt. It does some validation like if the change is approved or not. If it is approved then it will create unavailability records once the Schedule Start Date passes. 3. To extend this process, we also have integration with monitoring tools, so upon unavailability records creation on remedy will issue commands to turn off monitoring for the CIs.. 4.Once the Schedule End date passes remedy will again issue commands to start monitoring for those CIs. There are a few checks and balances you many need to do for the process but general idea is as described as above. On Monday, March 26, 2012 3:31:10 AM UTC-5, Kali Obsum wrote: ** Hi, Since it is not possible to select multiple assets and Relate them With Unavailability in one go, has anybody implemented any work around for this? Our process entails that for some changes, we need to bulk relate hundreds of assets (e.g. patching). Raised this with BMC and they asked us for an RFE. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le message) sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code
Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers
Hi Thad, Please enable the Plug-ins Log in the Server Information form. Also, perform the following checks:- 1) Download the LDAP utility in the AR Server which will check the connectivity with the AR Server and AD. 2) Provide the requisite information like Base DN, Bind User and Bind Password. 3) If it fails then it seems that there is an issue with the LDAP Server. Please perform the above steps and let me know if you still face any issues. Thanks, Neha Pateria ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AttachmentPopup buttons not functioning as expected
Hi All, We have a strange issue where when adding an attachment on Incident Management, the dialog (Attachment Popup) mess up the buttons. This does not occur on all user pc's just some. We are running a load balancer and application servers is in server group. App Servers Windows 2008 R2 Mid-Tier 7.6.04 SP2 IE 8 Windows 7 We have tried on one of the users to upgrade to IE9 but having the same issue. We also tried to clear the browser cache, cookies etc [cid:image001.png@01CD0C17.D8D744A0] Any ideas? Francois Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: AttachmentPopup buttons not functioning as expected
Hi Francois, Could you please try it on Mozilla Firefox? Also, check the version of IE with the machines where it is functioning properly. Thanks, Neha Pateria ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AttachmentPopup buttons not functioning as expected
Hello, Have you tried to flush the cache of the midtier ? With my ITSM 7.6, the cache gets corrupted weekly, and I have similar behaviour with some forms. Best regards, Jean-Louis From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: mardi 27 mars 2012 12:48 To: arslist@ARSLIST.ORG Subject: AttachmentPopup buttons not functioning as expected Hi All, We have a strange issue where when adding an attachment on Incident Management, the dialog (Attachment Popup) mess up the buttons. This does not occur on all user pc's just some. We are running a load balancer and application servers is in server group. App Servers Windows 2008 R2 Mid-Tier 7.6.04 SP2 IE 8 Windows 7 We have tried on one of the users to upgrade to IE9 but having the same issue. We also tried to clear the browser cache, cookies etc Any ideas? Francois Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpg
Re: AttachmentPopup buttons not functioning as expected
Firefox works it is just IE that does not work and the version of IE on both is the same. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Pateria Sent: Tuesday, March 27, 2012 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: AttachmentPopup buttons not functioning as expected Hi Francois, Could you please try it on Mozilla Firefox? Also, check the version of IE with the machines where it is functioning properly. Thanks, Neha Pateria ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AttachmentPopup buttons not functioning as expected
The cache is flushed on a regular basis. We might have to do this again but then the cache might get corrupt to quickly to often. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Halleux, Jean-Louis Sent: Tuesday, March 27, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: AttachmentPopup buttons not functioning as expected ** Hello, Have you tried to flush the cache of the midtier ? With my ITSM 7.6, the cache gets corrupted weekly, and I have similar behaviour with some forms. Best regards, Jean-Louis From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: mardi 27 mars 2012 12:48 To: arslist@ARSLIST.ORG Subject: AttachmentPopup buttons not functioning as expected Hi All, We have a strange issue where when adding an attachment on Incident Management, the dialog (Attachment Popup) mess up the buttons. This does not occur on all user pc's just some. We are running a load balancer and application servers is in server group. App Servers Windows 2008 R2 Mid-Tier 7.6.04 SP2 IE 8 Windows 7 We have tried on one of the users to upgrade to IE9 but having the same issue. We also tried to clear the browser cache, cookies etc [cid:image001.jpg@01CD0C1C.7BC50720] Any ideas? Francois Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
AW: DSO Issue
Sagar, DIST** WARNING ** Access problem trying to get target form definition, retry later... (Mon Mar 26 2012 06:18:18.3582) For me it looks like some communication problem between source and target Server. Try to test the communication with rpcinfo. rpcinfo -t Y.bst.com 390600 The output should be something like this program 390600 version 1 ready and waiting program 390600 version 2 ready and waiting program 390600 version 3 ready and waiting program 390600 version 4 ready and waiting program 390600 version 5 ready and waiting program 390600 version 6 ready and waiting program 390600 version 7 ready and waiting program 390600 version 8 ready and waiting program 390600 version 9 ready and waiting program 390600 version 10 ready and waiting program 390600 version 11 ready and waiting program 390600 version 12 ready and waiting program 390600 version 13 ready and waiting KR Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von vidyasagar kommu Gesendet: Montag, 26. März 2012 13:43 An: arslist@ARSLIST.ORG Betreff: DSO Issue Hi All, I want to send one form data in to another form two different AR servers when i am submiting form of source server the same date is pushed to another server with specified form in That i have created one DSO and fileter i have created in the filter i am calling my DSO The data is not pushing to Target server . Could you please guide me . I have checked DSO Log ...please find the below Distributed Server Trace Log -- ON (Mon Mar 26 2012 06:17:48.1407) DIST Flushing cached pending list -- Will reload (Mon Mar 26 2012 06:17:48.1409) DIST Get a list of items to process (stage 0) (Mon Mar 26 2012 06:17:48.1410) DISTHandleDSOs: lastEntryId = DISTGetThreadPendingList: lastEntryId = DISTGetThreadPendingList: Error resetting lastEntryId. DIST8 new item(s) found DIST Processing item number 0 (Mon Mar 26 2012 06:17:48.2503) DISTPending Type -- 1 DISTSource Form -- MarchCTTSPush Data DISTSource ID -- 013 DISTPending Other -- DIST -m MarchXtoY -p X-Y DISTGet source schema definition (stage 2) DIST Using EXISTING cache definition for MarchXPush Data (X.bst.com) DISTGet entry details (stage 3) DISTGet mapping details (stage 4) DIST Filter-specified mapping -- MarchXtoY DIST Mapping MarchXtoY not in the cache or expired DISTMapping name -- MarchXtoY DISTTarget form -- MarchRecieveData DISTTarget server -- Y.bst.com DISTPerform final checks (stage 5) DISTGet target schema definition (stage 6) DIST** WARNING ** Access problem trying to get target form definition, retry later... (Mon Mar 26 2012 06:18:18.3582) DISTSleeping for 43:42 minutes (Mon Mar 26 2012 06:18:18.3586) Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AR 7.6.04sp3 Fresh Install
Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an Installed Successfully message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. Environment: Windows 2008sr3 x64 SQL Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [cid:image001.png@01CD0BFC.B9C6F3A0]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: AR 7.6.04sp3 Fresh Install
I understood after SP2 is installed: you can install SP3 Also it is a core patch, not a ITSM installer. On Tue, Mar 27, 2012 at 10:34 AM, Tommy Morris tommy.mor...@pinebreeze.comwrote: ** Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an “Installed Successfully” message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. ** ** Environment: Windows 2008sr3 x64 SQL ** ** ** ** Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services ** ** [image: Description: cid:image001.png@01CCF6B9.D0C054F0]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
CMDB 7.6.4 Forms
Hi, I forgot the form that you would look in to view all the CMDB dataset instances. I used to be able to go into a form and search on the Dataset ID, and see those instances. I remember base_relationship, however it is another form I used for troubleshooting. Does anyone know which form (s) it is? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB 7.6.4 Forms
CMDB Console: Select tab reconciliation manager, use dropdown (Show) dataset On Tue, Mar 27, 2012 at 10:38 AM, KathyMorris kathymorris...@aol.comwrote: ** Hi, ** ** I forgot the form that you would look in to view all the CMDB dataset instances. I used to be able to go into a form and search on the Dataset ID, and see those instances. I remember base_relationship, however it is another form I used for troubleshooting. Does anyone know which form (s) it is? ** ** ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR 7.6.04sp3 Fresh Install
Did the install include ITSM or just ARS? - Original Message - From: Tommy Morris tommy.mor...@pinebreeze.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 27, 2012 10:34:40 AM Subject: AR 7.6.04sp3 Fresh Install ** Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an “Installed Successfully” message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. Environment: Windows 2008sr3 x64 SQL Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services Description: cid:image001.png@01CCF6B9.D0C054F0 tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AttachmentPopup buttons not functioning as expected
I had an issue with pop-ups recently, where it turned out that the google toolbar that was installed on IE, had pop ups within it disabled, that caused a any pop ups to close as soon as they opened. I was helped by a few members on this list to resolve that problem.. Joe From: Francois Seegers Sent: Tuesday, March 27, 2012 7:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: AttachmentPopup buttons not functioning as expected ** The cache is flushed on a regular basis. We might have to do this again but then the cache might get corrupt to quickly to often. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Halleux, Jean-Louis Sent: Tuesday, March 27, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: AttachmentPopup buttons not functioning as expected ** Hello, Have you tried to flush the cache of the midtier ? With my ITSM 7.6, the cache gets corrupted weekly, and I have similar behaviour with some forms. Best regards, Jean-Louis From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: mardi 27 mars 2012 12:48 To: arslist@ARSLIST.ORG Subject: AttachmentPopup buttons not functioning as expected Hi All, We have a strange issue where when adding an attachment on Incident Management, the dialog (Attachment Popup) mess up the buttons. This does not occur on all user pc’s just some. We are running a load balancer and application servers is in server group. App Servers Windows 2008 R2 Mid-Tier 7.6.04 SP2 IE 8 Windows 7 We have tried on one of the users to upgrade to IE9 but having the same issue. We also tried to clear the browser cache, cookies etc Any ideas? Francois ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpg
Re: AR 7.6.04sp3 Fresh Install
The 7.6.04.03 installer is only AR Server, mid-tier, clients, and other core components (assignment, approval, email). We are still waiting for SP3 for Atrium, ITSM (where the CTM: records are), SLM, RKM, SRM, especially since the ITSM SP2 was basically uninstallable on an upgraded SP1 system. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, March 27, 2012 9:35 AM To: arslist@ARSLIST.ORG Subject: AR 7.6.04sp3 Fresh Install ** Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an Installed Successfully message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. Environment: Windows 2008sr3 x64 SQL Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [cid:image001.png@01CD0BFE.778E8500]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: AR 7.6.04sp3 Fresh Install
Just the ARS suite. The install is supposed to be cumulative so sp2 is not listed as a prerequisite. I'll give that a try though. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, March 27, 2012 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: AR 7.6.04sp3 Fresh Install Did the install include ITSM or just ARS? - Original Message - From: Tommy Morris tommy.mor...@pinebreeze.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 27, 2012 10:34:40 AM Subject: AR 7.6.04sp3 Fresh Install ** Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an “Installed Successfully” message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. Environment: Windows 2008sr3 x64 SQL Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services Description: cid:image001.png@01CCF6B9.D0C054F0 tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR 7.6.04sp3 Fresh Install
Ah, I was thinking that People was part of AR foundation. I have not performed a fresh install in so long I had become used to People being there. The upgrade from CMDB 2.2 to 7.6 pushed People records to the Person form but I guess that will not try to run on an install. I was thinking that may be why my CMDB 7.6.04 sp2 install was failing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Tuesday, March 27, 2012 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: AR 7.6.04sp3 Fresh Install ** The 7.6.04.03 installer is only AR Server, mid-tier, clients, and other core components (assignment, approval, email). We are still waiting for SP3 for Atrium, ITSM (where the CTM: records are), SLM, RKM, SRM, especially since the ITSM SP2 was basically uninstallable on an upgraded SP1 system. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, March 27, 2012 9:35 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AR 7.6.04sp3 Fresh Install ** Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an Installed Successfully message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. Environment: Windows 2008sr3 x64 SQL Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [cid:image001.png@01CD0BFF.771F04E0]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: AR 7.6.04sp3 Fresh Install
** There is a KA on support posted that states ARS SP2, Atrium SP2 and ITSM SP2 must be installed and then you can upgrade to ARS SP3 -Original Message- From: Tommy Morris tommy.mor...@pinebreeze.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Mar 27, 2012 10:54 am Subject: Re: AR 7.6.04sp3 Fresh Install ** Ah, I was thinking that People was part of AR foundation. I have not performed a fresh install in so long I had become used to People being there. The upgrade from CMDB 2.2 to 7.6 pushed People records to the Person form but I guess that will not try to run on an install. I was thinking that may be why my CMDB 7.6.04 sp2 install was failing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Tuesday, March 27, 2012 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: AR 7.6.04sp3 Fresh Install ** The 7.6.04.03 installer is only AR Server, mid-tier, clients, and other core components (assignment, approval, email). We are still waiting for SP3 for Atrium, ITSM (where the CTM: records are), SLM, RKM, SRM, especially since the ITSM SP2 was basically uninstallable on an upgraded SP1 system. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, March 27, 2012 9:35 AM To: arslist@ARSLIST.ORG Subject: AR 7.6.04sp3 Fresh Install ** Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an “Installed Successfully” message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. Environment: Windows 2008sr3 x64 SQL Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: CMDB 7.6.4 Forms
This would be the form that the developer would use for troubleshooting . I need to be able to see all the instances, reconciliation ID, custom fields, many of the dataset attributes. The CMDB console I would use if I were looking to see the assets in a dataset. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, March 27, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 7.6.4 Forms ** CMDB Console: Select tab reconciliation manager, use dropdown (Show) dataset On Tue, Mar 27, 2012 at 10:38 AM, KathyMorris kathymorris...@aol.com wrote: ** Hi, I forgot the form that you would look in to view all the CMDB dataset instances. I used to be able to go into a form and search on the Dataset ID, and see those instances. I remember base_relationship, however it is another form I used for troubleshooting. Does anyone know which form (s) it is? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR 7.6.04sp3 Fresh Install
I’ll run this path then. Thanks Roger. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, March 27, 2012 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: AR 7.6.04sp3 Fresh Install ** There is a KA on support posted that states ARS SP2, Atrium SP2 and ITSM SP2 must be installed and then you can upgrade to ARS SP3 -Original Message- From: Tommy Morris tommy.mor...@pinebreeze.commailto:tommy.mor...@pinebreeze.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tue, Mar 27, 2012 10:54 am Subject: Re: AR 7.6.04sp3 Fresh Install ** Ah, I was thinking that People was part of AR foundation. I have not performed a fresh install in so long I had become used to People being there. The upgrade from CMDB 2.2 to 7.6 pushed People records to the Person form but I guess that will not try to run on an install. I was thinking that may be why my CMDB 7.6.04 sp2 install was failing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of strauss Sent: Tuesday, March 27, 2012 9:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: AR 7.6.04sp3 Fresh Install ** The 7.6.04.03 installer is only AR Server, mid-tier, clients, and other core components (assignment, approval, email). We are still waiting for SP3 for Atrium, ITSM (where the CTM: records are), SLM, RKM, SRM, especially since the ITSM SP2 was basically uninstallable on an upgraded SP1 system. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, March 27, 2012 9:35 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AR 7.6.04sp3 Fresh Install ** Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an “Installed Successfully” message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. Environment: Windows 2008sr3 x64 SQL Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [cid:image001.png@01CD0C00.FC48B890]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: CMDB 7.6.4 Forms
BMC.CORE:BMC_BaseElement ? To see attributes of other classes you can use the CMDB forms for the class, e.g. BMC.CORE:BMC_ComputerSystem From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: 27 March 2012 15:59 To: arslist@ARSLIST.ORG Subject: Re: CMDB 7.6.4 Forms ** This would be the form that the developer would use for troubleshooting . I need to be able to see all the instances, reconciliation ID, custom fields, many of the dataset attributes. The CMDB console I would use if I were looking to see the assets in a dataset. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, March 27, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 7.6.4 Forms ** CMDB Console: Select tab reconciliation manager, use dropdown (Show) dataset On Tue, Mar 27, 2012 at 10:38 AM, KathyMorris kathymorris...@aol.com wrote: ** Hi, I forgot the form that you would look in to view all the CMDB dataset instances. I used to be able to go into a form and search on the Dataset ID, and see those instances. I remember base_relationship, however it is another form I used for troubleshooting. Does anyone know which form (s) it is? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
Check this pdf Provides information about performance degradation caused by keeping FTS Indexing and Escalations during upgrade http://documents.bmc.com/supportu/documents/18/37/211837/211837.pdf Peter On Mon, Mar 19, 2012 at 11:06 PM, strauss stra...@unt.edu wrote: Last night (and very early this morning) I finally installed ARS SP3 on my production 7.6.04.01 server, and it promptly started throwing FTS plugin errors such as I had seen on my test server(s) in both SP1 and SP3. Mon Mar 19 01:31:08 2012 : Action Request System(R) Server x64 Version 7.6.04 SP3 201201302357 (c) Copyright 1991-2011 BMC Software, Inc. Mon Mar 19 01:32:26 2012 390602 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Mar 19 01:32:26 2012 server.domain.unt.edu (9998) ARSYS.ARF.FTS : RPC: Miscellaneous tli error - System error (Connection refused) When I hit this on my test server, this procedure from support resolved it. It worked this morning on production as well. I just ran a search from the RKM advanced search interface and returned tons of indexed Incident records, so it really did create new indexes. Try this (example is for server group OR for a single server like ours): 2. Per KA328228 : 1. Stop the AR servers in the server group (just the one AR server when not using a group) Need do this to ensure there are no files locked in contents of the Collection directory. 2. Using a database client, remove the contents of the ft_pending table from the DB directly. 3. Remove the contents of the Collection directory. 4 Restart ARserver. In a Server group, only restart the primary server at this point 5. Start an FTS Re-Index by choosing the Re-INdex option in the Administration Console/System Information/FTS tab 6. Monitor the Collection directory to see that files are getting created. 7. Once you see the files created (there should be at least 9) you can bring up the other members of the Server Group Once the FT-Indexing in complete, start testing Full Text Searches. I guess that it is really a data error, but who knows what will happen the next time we reboot the server (restarting ARS did NOT trigger the error after steps 1 through 4); I did not run 5 through 7 until this afternoon and tonight. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date: Thu, 15 Mar 2012 12:11:44 -0500 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** That’s close to what I have been hearing at this site as well. We keep getting recommendations that we ought to move to 7.6.04, but from this thread, it looks like its not cleaned up on that version either.. From: patchskmailto:vamsi...@gmail.com Sent: Thursday, March 15, 2012 12:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Seems like there are several issues with this feature. We could not even get it to work it on 7.6.03. Without server group it seem to work, once enabled servergroup it starts crashing while failing over to other server in the servergroup. Went through several iterations with BMC it did not help any further so we went live without it. I assume the product has been passed through testing before making GA. Seems like there is a gap between BMC lab systems/configurations and real world. On Thursday, March 15, 2012 9:03:59 AM UTC-5, Joe Martin D'Souza wrote: ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Wortsmailto:mike.wo...@arqiva.com Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin:
Re: AR 7.6.04sp3 Fresh Install
So it doesn’t check what's already installed on the server as a pre-check and stop a user from installing SP3 the applications are not at a minimum version? Let alone none of them are already installed? That would seem like a fault with the installer when compared with its predecessors as previous installers performed a pre-check.. Joe From: Roger Justice Sent: Tuesday, March 27, 2012 10:57 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: AR 7.6.04sp3 Fresh Install ** There is a KA on support posted that states ARS SP2, Atrium SP2 and ITSM SP2 must be installed and then you can upgrade to ARS SP3 -Original Message- From: Tommy Morris tommy.mor...@pinebreeze.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Mar 27, 2012 10:54 am Subject: Re: AR 7.6.04sp3 Fresh Install ** Ah, I was thinking that People was part of AR foundation. I have not performed a fresh install in so long I had become used to People being there. The upgrade from CMDB 2.2 to 7.6 pushed People records to the Person form but I guess that will not try to run on an install. I was thinking that may be why my CMDB 7.6.04 sp2 install was failing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of strauss Sent: Tuesday, March 27, 2012 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: AR 7.6.04sp3 Fresh Install ** The 7.6.04.03 installer is only AR Server, mid-tier, clients, and other core components (assignment, approval, email). We are still waiting for SP3 for Atrium, ITSM (where the CTM: records are), SLM, RKM, SRM, especially since the ITSM SP2 was basically uninstallable on an upgraded SP1 system. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, March 27, 2012 9:35 AM To: arslist@ARSLIST.ORG Subject: AR 7.6.04sp3 Fresh Install ** Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an “Installed Successfully” message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. Environment: Windows 2008sr3 x64 SQL Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Areimage/png
Re: CMDB 7.6.4 Forms
Thanks Peter, Yes it was BMC.CORE:BMC_BaseElement. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Tuesday, March 27, 2012 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 7.6.4 Forms ** BMC.CORE:BMC_BaseElement ? To see attributes of other classes you can use the CMDB forms for the class, e.g. BMC.CORE:BMC_ComputerSystem From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: 27 March 2012 15:59 To: arslist@ARSLIST.ORG Subject: Re: CMDB 7.6.4 Forms ** This would be the form that the developer would use for troubleshooting . I need to be able to see all the instances, reconciliation ID, custom fields, many of the dataset attributes. The CMDB console I would use if I were looking to see the assets in a dataset. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, March 27, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 7.6.4 Forms ** CMDB Console: Select tab reconciliation manager, use dropdown (Show) dataset On Tue, Mar 27, 2012 at 10:38 AM, KathyMorris kathymorris...@aol.com wrote: ** Hi, I forgot the form that you would look in to view all the CMDB dataset instances. I used to be able to go into a form and search on the Dataset ID, and see those instances. I remember base_relationship, however it is another form I used for troubleshooting. Does anyone know which form (s) it is? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR 7.6.04sp3 Fresh Install
IMHO, the problem is the reverse of that – the application service pack 2 installers won’t install on an Sp3 system (they wouldn’t install correctly on an Sp1 system either, making the KA referenced below a joke, but that’s another story). I would not expect an SP to ARS to look at everything else on the server beyond the ARS core. The individual app installers do, because they depend on ARS core modules, but the inverse is not true. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 27, 2012 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: AR 7.6.04sp3 Fresh Install ** So it doesn’t check what's already installed on the server as a pre-check and stop a user from installing SP3 the applications are not at a minimum version? Let alone none of them are already installed? That would seem like a fault with the installer when compared with its predecessors as previous installers performed a pre-check.. Joe From: Roger Justicemailto:rjust2...@aol.com Sent: Tuesday, March 27, 2012 10:57 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: AR 7.6.04sp3 Fresh Install ** There is a KA on support posted that states ARS SP2, Atrium SP2 and ITSM SP2 must be installed and then you can upgrade to ARS SP3 -Original Message- From: Tommy Morris tommy.mor...@pinebreeze.commailto:tommy.mor...@pinebreeze.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tue, Mar 27, 2012 10:54 am Subject: Re: AR 7.6.04sp3 Fresh Install ** Ah, I was thinking that People was part of AR foundation. I have not performed a fresh install in so long I had become used to People being there. The upgrade from CMDB 2.2 to 7.6 pushed People records to the Person form but I guess that will not try to run on an install. I was thinking that may be why my CMDB 7.6.04 sp2 install was failing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of strauss Sent: Tuesday, March 27, 2012 9:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: AR 7.6.04sp3 Fresh Install ** The 7.6.04.03 installer is only AR Server, mid-tier, clients, and other core components (assignment, approval, email). We are still waiting for SP3 for Atrium, ITSM (where the CTM: records are), SLM, RKM, SRM, especially since the ITSM SP2 was basically uninstallable on an upgraded SP1 system. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, March 27, 2012 9:35 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AR 7.6.04sp3 Fresh Install ** Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an “Installed Successfully” message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. Environment: Windows 2008sr3 x64 SQL Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [wlmailhtml:%7bEC74FF82-7ED9-4A6F-A850-D284C281FD19%7dmid://0123/!cid:image001.png@01CD0BFF.771F04E0]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
How can add a task or group task using a Interface Create???
Hi ARListers I'm working in add a task or group of tasks using a CHG:ChangeInterface form, for a RFC existing, I would like to know if is possible?, if exist an other best way to do it?, how to do it? or any guide or list of steps about this. Thanks in advance for your help. Regards. J. Emilio Vargas _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AttachmentPopup buttons not functioning as expected
Thanks Joe will give it a go and see if this might be our problem to. Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 27, 2012 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: AttachmentPopup buttons not functioning as expected ** I had an issue with pop-ups recently, where it turned out that the google toolbar that was installed on IE, had pop ups within it disabled, that caused a any pop ups to close as soon as they opened. I was helped by a few members on this list to resolve that problem.. Joe From: Francois Seegersmailto:franco...@blueturtle.co.za Sent: Tuesday, March 27, 2012 7:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: AttachmentPopup buttons not functioning as expected ** The cache is flushed on a regular basis. We might have to do this again but then the cache might get corrupt to quickly to often. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Halleux, Jean-Louis Sent: Tuesday, March 27, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: AttachmentPopup buttons not functioning as expected ** Hello, Have you tried to flush the cache of the midtier ? With my ITSM 7.6, the cache gets corrupted weekly, and I have similar behaviour with some forms. Best regards, Jean-Louis From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: mardi 27 mars 2012 12:48 To: arslist@ARSLIST.ORG Subject: AttachmentPopup buttons not functioning as expected Hi All, We have a strange issue where when adding an attachment on Incident Management, the dialog (Attachment Popup) mess up the buttons. This does not occur on all user pc’s just some. We are running a load balancer and application servers is in server group. App Servers Windows 2008 R2 Mid-Tier 7.6.04 SP2 IE 8 Windows 7 We have tried on one of the users to upgrade to IE9 but having the same issue. We also tried to clear the browser cache, cookies etc [cid:image001.jpg@01CD0C4F.0CA7B6C0] Any ideas? Francois _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: How can add a task or group task using a Interface Create???
Hi! You may create the change template with the task or task group templates configured for it, and then populate the TemplateID field with the change template instance id. But I used this for the new change create, and I don't know if this would work for the existing change. Regards, Dmitry Baryshnikov On Tue, Mar 27, 2012 at 9:10 PM, VARGAS, JESUS EMILIO (JESUS EMILIO) jesus_emilio.var...@alcatel-lucent.com wrote: ** ** Hi ARListers ** ** I’m working in add a task or group of tasks using a **CHG**:ChangeInterface form, for a RFC existing, I would like to know if is possible?, if exist an other best way to do it?, how to do it? or any guide or list of steps about this. ** ** Thanks in advance for your help. ** ** Regards. *J. Emilio Vargas* _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6.04 SP3 USM Data Error
We now have SP3 on the ARServer and the Mid Tier. The app and CMDB are SP2. When trying to create a Service Request via the Request Entry console, I get 2 errors. Neither of which is in the BMC Support KB. Error # 1: When I click on the first level on the Request Entry Console and then select an item: Exception occur while retrieving USM data. (ARWARN 150502) (Associated with - SRD:SHR:USMLookupFailureHandler ) Error # 2: when I complete the SR and try to save. I have gone through almost all of the back end forms that feed the SR to the Work Order and none of the fields are limited. The length of the name parameter (or name field in a parameter) is longer than the maximum allowed length. (ARERR 103) The BMC Support person told me this was a known issue and gave me the following to check: == The Problem seems to be with the Atrium Path under Configuration and Plug-in Files. -- For Example:-- Incorrect Path: D:\BMCSoftware\BMCAtriumCore\cmdb Correct Path: D:\BMCSoftware\BMCAtriumCore\BMCAtriumCore\cmdb -- You need to first check and find the correct path and then apply the changes -- We need to update the correct Atrium Path in the following files:-- 1) ar.cfg 2) armonitor.cfg 3) C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\ne\pluginsvr_config.xml and log4j_pluginsvr.xml 4) c:\Program Files\ BMCSoftware\AtriumCore\cmdb\plugins\shared\pluginsvr_config.xml and log4j_pluginsvr.xml 5) D:\BMCSoftware\BMCARSystem\pluginsvr\pluginsvr_config.xml --The Above path is just a reference and will be different in different scenarios. However, the point of check is in the above mentioned file. -- Once the Correct Path is mentioned, then Restart the AR Server Services and test the issue again. === My path was ok in all instances. I restarted the services and even rebooted the server. Still get the errors. Since I changed nothing, I didn't expect it to be fixed. Anyone else have these errors? ARS 7.6.04 SP3 ITSM 7.6.04 SP2 Mid Tier 7.6.04 SP3 Atrium 7.6.04 SP2 Thanks!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
