Re: Howard Richter's is having a kidney Transplant on the April the 17th

2012-04-14 Thread Tristan Roppel
Hi all,
I and my wife wish you the best.love is more important than Money.cheers Tristan

Von meinem iPad gesendet

Am 14.04.2012 um 21:05 schrieb Stanley Feinstein :

> Hi Howard,
> 
> I've been travelling and just saw your email about your coming operation as 
> well as your son's.   Wow.  I wish you both and your family the best.  You 
> bet, we'll be thinking of you on the 17th, and after that as well during your 
> recuperation.  Take care.
> 
> Stan Feinstein
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
> Sent: Friday, April 13, 2012 5:36 PM
> To: arslist@ARSLIST.ORG
> Subject: OT: Howard Richter's is having a kidney Transplant on the April the 
> 17th
> 
> All,
> 
> I apologies for posting something to this list that is not Remedy related. It 
> was the only way that I could think of to contact all of the people I have 
> worked with in the world of Remedy.
> 
> I know that in my 16 years of working with the AR system, I have crossed 
> paths with a number of the members of this great list and I just wanted to 
> let that at 8:30am the 17th my 23 year old son will be donating his kidney to 
> me.
> 
> He graduated from college in December (with a degree in IT security) he has 
> put his life on hold and spent his time helping my wife and I as we struggle 
> with the loss of my kidney functions (due to some RA meds I was on in the 
> 90s). We do dialysis at home, so I can work fulltime and he sees my struggles 
> every day.
> 
> I know that we all think our children are unique and will always do the right 
> thing, but Andrew is the example of that.  How many of us would in truth 
> change our lives forever for someone else? He is doing this with humor and a 
> desire to get his old man (me) off of that darn dialysis machine. Words 
> cannot describe how proud I am of him. In a lot of ways he has set the tone 
> on how my wife’s and I should handle this challenge we are going through. 
> 
> So if you have a minute on the morning of the 17th, think a good thought for 
> me and my son.
> 
> Take care and keep well,
> 
> Howard
> 
> Sent from Howard's iPad 2a
> ___
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Re: Howard Richter's is having a kidney Transplant on the April the 17th

2012-04-14 Thread Stanley Feinstein
Hi Howard,

I've been travelling and just saw your email about your coming operation as 
well as your son's.   Wow.  I wish you both and your family the best.  You bet, 
we'll be thinking of you on the 17th, and after that as well during your 
recuperation.  Take care.

Stan Feinstein


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, April 13, 2012 5:36 PM
To: arslist@ARSLIST.ORG
Subject: OT: Howard Richter's is having a kidney Transplant on the April the 
17th

All,

I apologies for posting something to this list that is not Remedy related. It 
was the only way that I could think of to contact all of the people I have 
worked with in the world of Remedy.

I know that in my 16 years of working with the AR system, I have crossed paths 
with a number of the members of this great list and I just wanted to let that 
at 8:30am the 17th my 23 year old son will be donating his kidney to me.

He graduated from college in December (with a degree in IT security) he has put 
his life on hold and spent his time helping my wife and I as we struggle with 
the loss of my kidney functions (due to some RA meds I was on in the 90s). We 
do dialysis at home, so I can work fulltime and he sees my struggles every day.

I know that we all think our children are unique and will always do the right 
thing, but Andrew is the example of that.  How many of us would in truth change 
our lives forever for someone else? He is doing this with humor and a desire to 
get his old man (me) off of that darn dialysis machine. Words cannot describe 
how proud I am of him. In a lot of ways he has set the tone on how my wife’s 
and I should handle this challenge we are going through. 

So if you have a minute on the morning of the 17th, think a good thought for me 
and my son.

Take care and keep well,

Howard

Sent from Howard's iPad 2a
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Re: Uploading CSV file data in form

2012-04-14 Thread Joe Martin D'Souza

I am not sure I understand what you are asking..

Why don’t you explain your requirement. What is the business or functional need 
you are trying to fulfill?

Joe

From: vidyasagar kommu 
Sent: Saturday, April 14, 2012 12:11 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Uploading CSV file data in form

** 
Hi All,

How can  I upload the file containing data in the remedy form. I want to Create 
a Attachemt filed in Form when evevr user want to Upload a CSV file Csv file 
containg the data (Form fields data ) once uploading done we need to update the 
records in form (e.g.open tickets need to update the status to Close ).
1) How to create a pop up window where I need to upload a new CSV file.
2) After we upload the file the form should use that CSV and update the 
multiple records using the CSV in the form

Thanks in advance.

Thanks
Sagar

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Re: AW: Java API connection pool question..

2012-04-14 Thread RemedyAdmin
Thank you for the response,

All servers are unix, 

Changing that variable is the debate and it's impact, But I own the arserver
so will set it, to be safe.
Additional 2hour timer on top port for 2hour, 
And reduce the mt session timeout to 60 mins along with mt user preferences.
We are increasing the Jvms to >=  1.5 gb, due to perform once testing by
webadmin. 

Will see if all hell breaks loose Monday when people start hitting
change/service/reporting on the mt.




Conny Martin wrote:
> 
> Dee,
> 
> IHMO the easiest way to avoid flushing connections on the firewall is to
> set the tcp keepalive timeout to a value shorter than 60 minutes.
> 
> If your arserver is running on a linux box just do 
> 
> echo 3500 >/proc/sys/net/ipv4/tcp_keepalive_time
> 
> as root and restart your arserver. 
> 
> HTH
> 
> KR Conny
> 
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] Im Auftrag von Dee
> Gesendet: Donnerstag, 12. April 2012 17:13
> An: arslist@ARSLIST.ORG
> Betreff: Re: Java API connection pool question..
> 
> Axton,
> 
> From our network admins, these points where made, in response to your
> post.
> 
> The connections from the midtier (Websphere) server to the ARserver are
> persistent TCP connections.  These connections are not stateless.  
> Our firewall is doing stateful inspection on these connections.
> The firewall security policy allows all of these connections to be
> started.
> Connections are flushed from the firewall state tables after 1 hour of
> INACTIVITY.  Not active connections are ever flushed.
> After an inactive connection has been flushed, any further packets (in
> either direction) are dropped by the firewall.  No RST packets are sent to
> the session endpoints at the time of the flush or at the time of the
> packet drops.  A firewall log entry is created for each of these
> "out-of-state"
> packet drops.
> After attempting to re-use one of the inactive/flushed connections, the
> application's session endpoint make take several minutes doing TCP retries
> of their dropped packets before they give up and start a new connection.
> 
> We want to know how we can configure the AR product to either: 
> 1) keep these connections active by implementing the keepalive protocol or
> 2) close the connections when the immediate unit of work is finished.
> 
> 
> 
> 
> --
> View this message in context:
> http://ars-action-request-system.1093659.n2.nabble.com/Java-API-connection-pool-question-tp7454090p7459721.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
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> 
> 

-- 
View this message in context: 
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AW: Java API connection pool question..

2012-04-14 Thread Conny Martin
Dee,

IHMO the easiest way to avoid flushing connections on the firewall is to set 
the tcp keepalive timeout to a value shorter than 60 minutes.

If your arserver is running on a linux box just do 

echo 3500 >/proc/sys/net/ipv4/tcp_keepalive_time

as root and restart your arserver. 

HTH

KR Conny

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] Im Auftrag von Dee
Gesendet: Donnerstag, 12. April 2012 17:13
An: arslist@ARSLIST.ORG
Betreff: Re: Java API connection pool question..

Axton,

>From our network admins, these points where made, in response to your post.

The connections from the midtier (Websphere) server to the ARserver are 
persistent TCP connections.  These connections are not stateless.  
Our firewall is doing stateful inspection on these connections.
The firewall security policy allows all of these connections to be started.
Connections are flushed from the firewall state tables after 1 hour of 
INACTIVITY.  Not active connections are ever flushed.
After an inactive connection has been flushed, any further packets (in either 
direction) are dropped by the firewall.  No RST packets are sent to the session 
endpoints at the time of the flush or at the time of the packet drops.  A 
firewall log entry is created for each of these "out-of-state"
packet drops.
After attempting to re-use one of the inactive/flushed connections, the 
application's session endpoint make take several minutes doing TCP retries of 
their dropped packets before they give up and start a new connection.

We want to know how we can configure the AR product to either: 
1) keep these connections active by implementing the keepalive protocol or
2) close the connections when the immediate unit of work is finished.




--
View this message in context: 
http://ars-action-request-system.1093659.n2.nabble.com/Java-API-connection-pool-question-tp7454090p7459721.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Uploading CSV file data in form

2012-04-14 Thread vidyasagar kommu
Hi All,

How can  I upload the file containing data in the remedy form. I want to
Create a Attachemt filed in Form when evevr user want to Upload a CSV file
Csv file containg the data (Form fields data ) once uploading done we need
to update the records in form (e.g.open tickets need to update the status
to Close ).
1) How to create a pop up window where I need to upload a new CSV file.
2) After we upload the file the form should use that CSV and update the
multiple records using the CSV in the form

Thanks in advance.

Thanks
Sagar

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Re: importing and create forms from a ARX file

2012-04-14 Thread Joe Martin D'Souza

Yes I agree.. It would be too complicated to write even a simple script to 
create those def files (xml defs or otherwise) from just your ARX files. The 
ARX files contains only form names and data as Matt said. It has no information 
about the permissions that ought to be on every field, or the workflow that 
ought to execute – nothing. Its just data.

If they are not willing to give you a def file as its too time consuming to 
pick it out, you could request them to export the table structures excluding 
the data, and send you the version and patch of the ARS they are on, and you 
can work yourself up from there.. You could write a script for them, that:
1) Exports only the table structures
2) Exports only the meta data
3) Exports Group data to take care of permission groups OTB and others that 
were created
4) Exports User form data to take care of importing at least 1 admin user
5) Exports some main configuration data that the AR System depends on.

Exporting this once you have a ready script should take them no more than 15 or 
20 minutes

You would then need to clean up whatever is not required, check for the meta 
data integrity (nextID’s in the arschema will be inconsistent for e.g)..

You are looking at about a week of work – at least 2 days for the main work and 
the rest of the week to check for consistencies...

Joe

From: Matt Laurenceau 
Sent: Saturday, April 14, 2012 4:00 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: importing and create forms from a ARX file

** 
Hi.

ARX file is only data. 
You'll have to have DEF (or XML) files from your ex-colleagues to be able to 
have the structure (form with fields) to import it into. 

Matt Laurenceau 
Senior Community Ambassador, BMC Communities
Follow me @Matt_L
Skype: matt.laurenceau


On 14 avr. 2012, at 09:35, "Benz, Michael"  wrote:


  ** 
  Hello World

   

  A little bit of background. Our company is de-merging from our parent company 
and we need to now create our own remedy server. We have been given all the 
data in the form of an ARX file, but no def files for forms or active links or 
anything.

   

  So my question is;

   

  is there any way to tell Remedy 7.6 SP2 to auto create a form with all the 
fields in an ARX file; or do I have to create every form and field manually?

   

  Thanks for any help

   

  Regards,

   

  Michael Benz

  Service Desk Analyst
  Holcim Australia Shared Services

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Re: OT: Howard Richter's is having a kidney Transplant on the April the 17th

2012-04-14 Thread Louise Van Hine
Howard,

I wish the best for you in your surgery and recovery, and congratulations on 
having the best son a man could have!

Louise van Hine




 From: Howard Richter 
To: arslist@ARSLIST.ORG 
Sent: Friday, April 13, 2012 8:35 PM
Subject: OT: Howard Richter's is having a kidney Transplant on the April the 
17th
 
All,

I apologies for posting something to this list that is not Remedy related. It 
was the only way that I could think of to contact all of the people I have 
worked with in the world of Remedy.

I know that in my 16 years of working with the AR system, I have crossed paths 
with a number of the members of this great list and I just wanted to let that 
at 8:30am the 17th my 23 year old son will be donating his kidney to me.

He graduated from college in December (with a degree in IT security) he has put 
his life on hold and spent his time helping my wife and I as we struggle with 
the loss of my kidney functions (due to some RA meds I was on in the 90s). We 
do dialysis at home, so I can work fulltime and he sees my struggles every day.

I know that we all think our children are unique and will always do the right 
thing, but Andrew is the example of that.  How many of us would in truth change 
our lives forever for someone else? He is doing this with humor and a desire to 
get his old man (me) off of that darn dialysis machine. Words cannot describe 
how proud I am of him. In a lot of ways he has set the tone on how my wife’s 
and I should handle this challenge we are going through. 

So if you have a minute on the morning of the 17th, think a good thought for me 
and my son.

Take care and keep well,

Howard

Sent from Howard's iPad 2a
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Re: OT: Howard Richter's is having a kidney Transplant on the April the 17th

2012-04-14 Thread Rick Cook
Praying for a quick recovery for both you and your fine son!

Rick
On Apr 14, 2012 9:03 AM, "Matt Laurenceau" 
wrote:

> Thanks Howard for letting us know.
> Your son is a great example for all of us!
>
> Wishing the best to both of you, looking forward to having news.
>
> Cheers,
>
> Matt Laurenceau
> Follow me @Matt_L
> Skype: matt.laurenceau
>
>
> On 14 avr. 2012, at 02:35, Howard Richter  wrote:
>
> > All,
> >
> > I apologies for posting something to this list that is not Remedy
> related. It was the only way that I could think of to contact all of the
> people I have worked with in the world of Remedy.
> >
> > I know that in my 16 years of working with the AR system, I have crossed
> paths with a number of the members of this great list and I just wanted to
> let that at 8:30am the 17th my 23 year old son will be donating his kidney
> to me.
> >
> > He graduated from college in December (with a degree in IT security) he
> has put his life on hold and spent his time helping my wife and I as we
> struggle with the loss of my kidney functions (due to some RA meds I was on
> in the 90s). We do dialysis at home, so I can work fulltime and he sees my
> struggles every day.
> >
> > I know that we all think our children are unique and will always do the
> right thing, but Andrew is the example of that.  How many of us would in
> truth change our lives forever for someone else? He is doing this with
> humor and a desire to get his old man (me) off of that darn dialysis
> machine. Words cannot describe how proud I am of him. In a lot of ways he
> has set the tone on how my wife’s and I should handle this challenge we are
> going through.
> >
> > So if you have a minute on the morning of the 17th, think a good thought
> for me and my son.
> >
> > Take care and keep well,
> >
> > Howard
> >
> > Sent from Howard's iPad 2a
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
>
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Re: OT: Howard Richter's is having a kidney Transplant on the April the 17th

2012-04-14 Thread Matt Laurenceau
Thanks Howard for letting us know.
Your son is a great example for all of us!
 
Wishing the best to both of you, looking forward to having news. 

Cheers,

Matt Laurenceau
Follow me @Matt_L
Skype: matt.laurenceau


On 14 avr. 2012, at 02:35, Howard Richter  wrote:

> All,
> 
> I apologies for posting something to this list that is not Remedy related. It 
> was the only way that I could think of to contact all of the people I have 
> worked with in the world of Remedy.
> 
> I know that in my 16 years of working with the AR system, I have crossed 
> paths with a number of the members of this great list and I just wanted to 
> let that at 8:30am the 17th my 23 year old son will be donating his kidney to 
> me.
> 
> He graduated from college in December (with a degree in IT security) he has 
> put his life on hold and spent his time helping my wife and I as we struggle 
> with the loss of my kidney functions (due to some RA meds I was on in the 
> 90s). We do dialysis at home, so I can work fulltime and he sees my struggles 
> every day.
> 
> I know that we all think our children are unique and will always do the right 
> thing, but Andrew is the example of that.  How many of us would in truth 
> change our lives forever for someone else? He is doing this with humor and a 
> desire to get his old man (me) off of that darn dialysis machine. Words 
> cannot describe how proud I am of him. In a lot of ways he has set the tone 
> on how my wife’s and I should handle this challenge we are going through. 
> 
> So if you have a minute on the morning of the 17th, think a good thought for 
> me and my son.
> 
> Take care and keep well,
> 
> Howard
> 
> Sent from Howard's iPad 2a
> ___
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Re: Howard Richter's is having a kidney Transplant on the April the 17th

2012-04-14 Thread Kemes, Lisa
So amazing Howard!  We will be thinking of you on the 17th!  Keep us updated! 


Thanks!

Lisa 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, April 13, 2012 8:36 PM
To: arslist@ARSLIST.ORG
Subject: OT: Howard Richter's is having a kidney Transplant on the April the 
17th

All,

I apologies for posting something to this list that is not Remedy related. It 
was the only way that I could think of to contact all of the people I have 
worked with in the world of Remedy.

I know that in my 16 years of working with the AR system, I have crossed paths 
with a number of the members of this great list and I just wanted to let that 
at 8:30am the 17th my 23 year old son will be donating his kidney to me.

He graduated from college in December (with a degree in IT security) he has put 
his life on hold and spent his time helping my wife and I as we struggle with 
the loss of my kidney functions (due to some RA meds I was on in the 90s). We 
do dialysis at home, so I can work fulltime and he sees my struggles every day.

I know that we all think our children are unique and will always do the right 
thing, but Andrew is the example of that.  How many of us would in truth change 
our lives forever for someone else? He is doing this with humor and a desire to 
get his old man (me) off of that darn dialysis machine. Words cannot describe 
how proud I am of him. In a lot of ways he has set the tone on how my wife's 
and I should handle this challenge we are going through. 

So if you have a minute on the morning of the 17th, think a good thought for me 
and my son.

Take care and keep well,

Howard

Sent from Howard's iPad 2a
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Re: Howard Richter's is having a kidney Transplant on the April the 17th

2012-04-14 Thread Coleman, Gavin
Howard - no apologies required. I'm impressed with you keeping up a full time 
job and dialysis. That must take some work!

I've never met you either, but I'll raise a glass (of tea) to you on Monday and 
wish you and your son the best of luck.

Hope everything goes well for you both.

Thanks,

Gavin Coleman
Senior Analyst/Programmer 
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: 14 April 2012 01:36
To: arslist@ARSLIST.ORG
Subject: OT: Howard Richter's is having a kidney Transplant on the April the 
17th

All,

I apologies for posting something to this list that is not Remedy related. It 
was the only way that I could think of to contact all of the people I have 
worked with in the world of Remedy.

I know that in my 16 years of working with the AR system, I have crossed paths 
with a number of the members of this great list and I just wanted to let that 
at 8:30am the 17th my 23 year old son will be donating his kidney to me.

He graduated from college in December (with a degree in IT security) he has put 
his life on hold and spent his time helping my wife and I as we struggle with 
the loss of my kidney functions (due to some RA meds I was on in the 90s). We 
do dialysis at home, so I can work fulltime and he sees my struggles every day.

I know that we all think our children are unique and will always do the right 
thing, but Andrew is the example of that.  How many of us would in truth change 
our lives forever for someone else? He is doing this with humor and a desire to 
get his old man (me) off of that darn dialysis machine. Words cannot describe 
how proud I am of him. In a lot of ways he has set the tone on how my wife’s 
and I should handle this challenge we are going through. 

So if you have a minute on the morning of the 17th, think a good thought for me 
and my son.

Take care and keep well,

Howard

Sent from Howard's iPad 2a
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**
COMPUTACENTER PLC is registered in England and Wales with the registered number 
03110569.  Its registered office is at Hatfield Business Park, Hatfield Avenue, 
Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the 
registered number 01584718.  Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the 
registered number 3434654. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (FMS) Limited is registered in England and Wales with the 
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Re: importing and create forms from a ARX file

2012-04-14 Thread Matt Laurenceau
Hi.

ARX file is only data. 
You'll have to have DEF (or XML) files from your ex-colleagues to be able to 
have the structure (form with fields) to import it into. 

Matt Laurenceau
Senior Community Ambassador, BMC Communities
Follow me @Matt_L
Skype: matt.laurenceau


On 14 avr. 2012, at 09:35, "Benz, Michael"  wrote:

> **
> Hello World
>  
> A little bit of background. Our company is de-merging from our parent company 
> and we need to now create our own remedy server. We have been given all the 
> data in the form of an ARX file, but no def files for forms or active links 
> or anything.
>  
> So my question is;
>  
> is there any way to tell Remedy 7.6 SP2 to auto create a form with all the 
> fields in an ARX file; or do I have to create every form and field manually?
>  
> Thanks for any help
>  
> Regards,
>  
> Michael Benz
> Service Desk Analyst
> Holcim Australia Shared Services
> 
>  
> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

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importing and create forms from a ARX file

2012-04-14 Thread Benz, Michael
Hello World

A little bit of background. Our company is de-merging from our parent company 
and we need to now create our own remedy server. We have been given all the 
data in the form of an ARX file, but no def files for forms or active links or 
anything.

So my question is;

is there any way to tell Remedy 7.6 SP2 to auto create a form with all the 
fields in an ARX file; or do I have to create every form and field manually?

Thanks for any help

Regards,

Michael Benz
Service Desk Analyst
Holcim Australia Shared Services



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